NBA –ISO QUALITY SYSTEM MANUAL

Prepared By,
Dr .Narayana Swamy Ramaiah, PC (Inst)
ABBREVIATIONS

Abbreviation Expansion

ADDIE - Analyse Design Development Implementation and Evaluate

PEOs - Programme Educational Objectives
POs - Programme Outcomes
PSOs - Programme Specific Outcomes
COs - Course Outcomes
LO - Learning Outcome
SO - Specific Outcome
DD - Design Document
SME Subject Matter Experts
ESME - External Subject Matter Experts
ISME - Internal Subject Matter Expert
HOD Head of the Department
NBA National Board of Accreditation
BoS Board of Studies
PAC Programme Assessment Committee
QPs Question Paper
TQA Tutorial/Assignment/Quiz
ESE - End Semester Exam
CCETs Continuous Comprehensive Evaluation Test
COE Controller of Examination
SR Statutory Record
HOTS - Higher Order Thinking Skills
OBE - Outcome Based Education
T xx - Template Number
R xx - Reference Number
QSP - Quality System Procedure
QSW - Quality System Work Instruction

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2. PROCESS FLOW CHART

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3. QUALITY SYSTEM PROCEDURES (QSP)
The Quality System Procedure (QSP) is defined for five processes viz.,

1. Establish the context and need

2. Design of Programme Educational Objectives, Programme Outcomes, Programme Specific

Outcomes, curriculum and Course Outcomes

3. Development of courses

4. Deployment of courses

5. Measurement of outcomes

This manual explains the objective of each processes, elaborates the process involved in each QSP,

guidelines, and the Quality System Work Instruction (QSW) to be followed wherever it is necessary.

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1. Establish the context and need Rev. No. 0 Date of last Rev. 19 March 2019

Input: Output:
Process:
1. Vision and mission of the 1. Survey consolidation
Establish the context 2. Skills / competencies for various
institution and need domains
2. PO/PSO attainment of the
previous regulations
3. Stakeholder requirements

i. Objective: To collate inputs from various stakeholders

ii. Scope: Stakeholders of the programmes
iii. Process owner: HOD
iv. Process description

Responsible
Sl. No. Activity Evidence Time Line References/ Templates Records
Person
1.1. Survey stakeholders Inputs obtained NBA Coordinator Once every R0. Vision and mission of the R1. Survey forms (Employer)
from various & OBE academic year institution R2. Survey forms (Alumni)
stakeholders Coordinator T1. Survey template (Employer) R3. Survey forms
T2. Survey template (Alumni) (Academicians)
T3. Survey template R4. Survey forms (Students)
(Academicians) R5. Survey forms (Parents)
T4. Survey template (Students)
T5. Survey template (Parents)

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1.2. Collate the inputs Meetings OBE coordinator Five months R1, R2, R3, R4 and R5.
from various /workshops before PAC T6. Template for Survey R6. Survey consolidation.
stakeholders to meeting. consolidation.
develop Vision, QSW1
Mission and PEO,
identify the
domains and skills/
competencies

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2. Design of PEOs, POs, PSOs , curriculum and COs Rev. No. 0 Date of last Rev. 19 March 2019
Output:
Process:
Input: 1. Vision and mission of the
1. Survey consolidation. Design of PEOs, POs,
Department
2. identified domains and
PSOs, Curriculum and
2. PEO statements
skills/competencies COs
3. PSO statements
4. Curriculum
5. COs

i. Objective: To design and develop PEOs, POs, PSOs , Curriculum and COs
ii. Scope: COs in alignment with POs and PSOs
iii. Process owner: HOD
iv. Process description

Sl. No. Activity Evidence Responsible Person Time Line References/ Templates Records
2.1. Develop Vision and Meetings and HOD, NBA For every regulation R0 &R6. R7. Vision and
Mission of the department workshops Coordinator& OBE T7. Vision & Mission Mission of the
Coordinator templates. Department
QSW 1
2.2. Map the Vision and Meetings and HOD, NBA Coordinator For every regulation R0 & R7 R8.Matrix of
Mission statement of the workshops & OBE Coordinator T8. Departmental and departmental and
department with the institutional missions institutional missions
institutional Vision and Mapping Template
Mission QSW 1, QSW 2

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2.3. Formulate or revise PEO, Meetings and HOD, NBA Coordinator For every regulation R0, R7 & R8 R9. PEO Vs Mission
PO and PSO statements of workshops & OBE Coordinator batch before the T9. PEO Vs Mission matrix matrix
the programme PAC meeting QSW 1, QSW 3
2.4. Validate and approve PEO, Programme HOD, NBA Coordinator For every regulation R0, R7 & R8 R10. Final PEO, PO
PO and PSO statements Assessment & OBE Coordinator batch T10. Template for Final and PSO Statements
Committee (PAC) PEO, PO and PSO
Meeting Statements
QSW 1, QSW 4, QSW 5
2.5. Publish PEO,PO and PSO All electronic NBA Coordinator & OBE During every R10 R11. Report on the
statements and printed Coordinator opportunity T11. Template for extent extent of
documents of of dissemination of PEOs, dissemination of
the department POs and PSOs PEOs, POs and PSOs
QSW 9
2.6. List the courses for the Meetings HoD, Programme Five months before SR0. Statutory Norms R12A. List of courses
identified domains and /workshops coordinator, the conduct of R10 (Domains, types,
T12A. List of courses
skills/competencies NBA coordinator, every BoS categories, credits
template
including One Credit OBE coordinator T12B. List of One Credit etc.)
Courses (OCC) courses template R12B. List of One
QSW 1
Credit Courses

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2.7. Draft the curriculum and Meetings Programme Five months before R12A R13. Curriculum
the course map /workshops coordinator, NBA the conduct of BoS T.13 Curriculum Template R14. Course Map
coordinator, OBE T.14 Course Map
coordinator Template. QSW 1
2.8. Identify SME Team for Meetings HOD and Programme Five months before R12A, R12B, R13 R15. List of ESME &
Course Development /workshops coordinator BoS meeting. T15. ESME & ISME Listing ISME
(SET faculty & Industry template. QSW 1
Experts)
2.9. Draft the COs Meetings OBE coordinator, SME FIVE months before SR1. Bloom’s manual -
/workshops (ISME), Course the conduct of the R12A, R12B, R13, R14.
coordinator BoS QSW 1, QSW 3
2.10. Validate the COs Meetings HOD,OBE coordinator, Five months before R12A, R12B, R13, R14. R16. Final validated
/workshops ISME, ESME BoS meeting. T16. Courses outcomes COs
validation template
QSW 1, QSW 4
2.11. Map COs with POs and Meetings OBE coordinator, ISME, FIVE months before R10 & R16 R17 .Course
PSOs /workshops Course coordinator the conduct of the T17. Course Articulation Articulation Matrix
BoS Matrix template R18. Program
T18. Program Articulation Articulation Matrix
Matrix template
QSW 1, QSW 2

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3. Development of courses Rev. No. 0 Date of last Rev. 19 March 2019
A. Develop Learning Outcomes (LO), Specific Outcomes (SO), Content and Methodology

Input: Process: Output:

1. Curriculum Develop Learning 1. Design Document
2. COs Outcomes (LO), 2. Syllabus
Specific Outcomes
(SO), Content and
Methodology

i. Objective: To develop design document

ii. Scope: Course Development
iii. Process owner: Course coordinator
iv. Process description

Sl. No. Activity Evidence Responsible Person Time Line References/ Templates Records
3.A.1. Formulate faculty team for Meeting HOD and Academic One months R13, R15 & R16 R19. List of course
each course & Nominate Coordinator before the T19. Template for course coordinators
course coordinator conduct of coordinator nomination
every BoS QSW 1
3.A.2. Create Mind Map Meetings Course coordinator& One months R16 R20. Finalized
Course handling before the T20. Mind map template Mind map for each
faculty conduct of QSW 1 CO
every BoS

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3.A.3. Develop Learning Meetings Course coordinator& One months R16 & R20 R21. Design
outcomes, Specific Course handling before the T21 Design Document Document
outcomes, content and faculty conduct of BoS template
methodology QSW 1, QSW 3
3.A.4. Approve Learning Meetings Faculty team One months R20 & R21 -
outcomes, Specific identified by HoD before the QSW 1, QSW 5
outcomes, content and conduct of BoS
methodology
3.A.5. Prepare the syllabus for Meetings ISME, ESME One month R16 & R21 R22A. Syllabus of
regular and one credit before the T22A Template for the regular courses
courses conduct of the syllabus of regular courses R22B. Syllabus of
BoS T22B Template for the One Credit courses
syllabus of One Credit
courses
QSW 1
3.A.6. Approve the curriculum, Agenda in the BoS BOS chairman, During BoS R13, R14, R16 & R22
course map, COs and meeting Convener meeting QSW 1, QSW 5
syllabus

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3. Development of courses Rev. No. 0 Date of last Rev. 19 March 2019
B. Prepare course material, tutorial questions / Lab manual/ self study content, student work book and question bank

Output:
Process:
Input: Prepare course material, 1. Course material
1. DD tutorial questions / Lab 2. Tutorial questions
2. Syllabus manual/ self-study 3. Lab Manual
content, student work 4. Self-study component
book and question bank 5. Student work book
6. Question bank

i. Objective: To prepare course material, tutorial questions / Lab manual/ self-study content, student work book and question bank
ii. Scope: Course Development
iii. Process owner: Course coordinator
iv. Process description

Sl. No. Activity Evidence Responsible Person Time Line References/ Templates Records
3.B.1. Prepare Course materials & Course committee Course TWO weeks R21 & R22A R23. Course
Tutorial questions/ Lab Meetings Coordinator& before the T23. Course material material
Manual Course handling commencement template R24. Tutorial
faculty of classes T24. Tutorial questions questions (If
template applicable)
T25. Lab Manual template R25. Lab Manual(If
QSW 1, QSW 6 applicable)

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3.B.2. Identify self-study Course committee Course TWO weeks R21 & R22A R26. Self-study
component Meetings Coordinator& before the T26. Template for marking component
Course handling commencement self-study component
faculty of classes QSW 1
3.B.3. Prepare student work book Course committee Course Coordinator TWO weeks R21, R22A & R23 R27. Student work
Meetings &Course handling before the T27. Template for student book
faculty commencement work book
of classes QSW 1
3.B.4. Prepare question bank Course committee Course TWO weeks R21, R22A, R23, R24 & R27 R28. question bank
Meetings Coordinator& before the T28. Template for question
Course handling commencement bank
faculty of classes QSW 1

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3. Development of courses Rev. No. 0 Date of last Rev. 19 March 2019

C. Prepare facilitator manual

Input:
1. DD Output:
1. Course material Process: 1. Lesson plan
2. Tutorial questions Prepare Facilitator 2. Facilitator manual
3. Lab Manual manual
4. Self-study component
5. Student work book
6. Question bank
2.

i. Objective: To prepare Facilitator manual and Lesson plan

ii. Scope: Course Development
iii. Process owner: Course coordinator
iv. Process description
Sl. No. Activity Evidence Responsible Person Time Line References/ Templates Records
3.C.1. Prepare lesson plan Course committee Course TWO weeks SR3. Department calendar R29. Lesson plan
Meetings Coordinator& before the R21 & R23
Course handling commencement T29. Lesson plan template
faculty of classes QSW 1
3.C.2. Prepare facilitator manual Course committee Course TWO weeks R21, R23 & R27 R30. Facilitator
Meetings Coordinator& before the T30. Template for Facilitator manual
Course handling commencement manual
faculty of classes QSW 1

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3. Development of courses Rev. No. 0 Date of last Rev. 19 March 2019

D. Conduct mock session

Input:
1. DD Output:
2. Course material 1. Feedback from
3. Tutorial questions Process: participants
4. Lab Manual Conduct mock session 2. Mock presentation
5. Self-study component Effectiveness report
6. Student work book
7. Question bank
8. Facilitator manual

i. Objective: To validate the course development

ii. Scope: Course Development
iii. Process owner: Course coordinator
iv. Process description

Sl. No. Activity Evidence Responsible Person Time Line References/ Templates Records
3.D.1. Mock presentation for Feedback from Course TWO weeks R21 to R30 R31. Feedback
every course to senior participants Coordinator& before the T31. Template for from participants
students and peers Course handling commencement feedback from participants
faculty of classes
3.D.2. Measure effectiveness of Feedback from HOD, OBE Co- TWO weeks R31 R32. Mock
presentation participants ordinator before the T32. Mock presentation presentation
commencement Effectiveness report Effectiveness
of classes template report

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3. Development of courses Rev. No. 0 Date of last Rev. 19 March 2019

E. Validate DD, course material, tutorial questions / Lab manual/ self-study content, student work book, Facilitator manual and question bank

Output:
Validated
: Process
Input: 1. DD
Validate course material,
1. Feedback from 2. Course material
participants tutorial questions / Lab
3. Tutorial questions
2. Mock presentation manual/ self study
4. Lab Manual
Effectiveness report content, student work
5. Self-study component
book, DD, Facilitator
6. Student work book
manual and question
7. Question bank
8. Facilitator manual

i. Objective: To Validate DD, Course material, Student workbook, facilitator manual and question bank
ii. Scope: Course Development
iii. Process owner: Course coordinator
iv. Process description

Sl. No. Activity Evidence Responsible Person Time Line References/ Templates Records
3.E.1 Validate Design document Course committee Faculty team TWO weeks R21, R31 & R32
Meetings identified by HoD before the T33 : Design Document R33 : Audited DD
commencement Audit Checklist
of classes QSW 1, QSW 4

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3.E.2 Validate Facilitator manual, Course committee Faculty team TWO weeks R23, R27, R30, R31 & R32
course material and Meetings identified by HoD before the T34 : Audit sheet template R34 : Audited
Student workbook commencement for approving Facilitator Facilitator manual,
of classes manual, course material course material
and Student workbook and Student
QSW 1, QSW 4 workbook
3.E.3 Validate question bank Course committee Faculty team TWO weeks R28, R31 & R32
Meetings identified by HoD before the T35 : Audit sheet template R35 : Audited
commencement for approving question question bank
of classes bank
QSW 1, QSW 4
3.E.4 Ensure compliance for Meetings HoD, NBA A month before R33, R34 & R35 R36. Course
Course development Course development Coordinator & OBE the start of the T36.Course Development development audit
process audit Coordinator semester Audit Checklist report
QSW 1, QSW 8

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4. Deployment of courses Rev. No. 0 Date of last Rev. 19 March 2019

Input:
Validated
1. DD Output:
2. Course material Process: 1. CCET, ESE marks
3. Tutorial questions 2. Attendance & Assessment
Deployment of courses
4. Lab Manual Record
5. Self-study component 3. course file
6. Student work book
7. Question bank
8. Facilitator manual

i. Objective: To deploy courses

ii. Scope: Progress of the course
iii. Process owner: Course coordinator
iv. Process description

Responsible
Sl. No. Activity Evidence Time Line References/ Templates Records
Person
4.1. Prepare course file Course committee Course ONE week before R22, R26, R29, R33, R34 & R37. Course file (part A)
meetings Coordinator& the R35
Course handling commencement T37. Course file Template
faculty of classes QSW 1

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4.2. Disseminate the Communication of HOD,NBA Beginning of R13 & R22A R38. Report on
curriculum, Syllabus, curriculum, course coordinator, every semester T38. Template for report on circulation of curriculum ,
Lesson plan and maps and COs to Program circulation of curriculum, syllabus, Lesson plan
assessment plan faculty and coordinator syllabus, Lesson plan and and assessment plan to
students through assessment plan to students students
COE QSW 9
4.3 Disseminate One Credit OCC coordinator Beginning of R12B, R22B R39. Report on
Courses every T39. Template for report on circulation of One Credit
semester(Third circulation of One Credit Courses to students
to Sixth) Courses to students
4.3. Record progress of the Course committee Respective Daily R29 R40. Attendance &
course meetings Faculty Member T40. Attendance & Assessment Record
Assessment Record
QSW 1
4.4. Record the effectiveness Review meetings Respective As and when R34 R41. Formative
of formative assessments Faculty Member applicable T41. Template for recording assessments
the effectiveness of effectiveness report
formative assessments
QSW 1

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4.5. Review CCET and TQA Review meetings HOD, Course One weeks SR1 and SR2 R42. CCET QPs for all
Question papers. Coordinators & before CCETs T42. CCET question paper courses
OBE Coordinator template. R43. TQA questions for
T43. TQA questions template all courses
QSW 1
4.6. Capture data required for Entry in Academic Respective As and when T44. Marks template R44. Marks statement
measurements Management Faculty Member applicable
software
4.7. Identify Special initiatives Course committee Respective After the first R40 & R41 R45. Report of special
for bright and weak meetings Faculty Member CCET T45. special initiatives for initiatives for bright and
students bright and weak students weak students
template
QSW 1
4.8. Review End semester Review meetings HOD, Course As specified by SR1 and SR2 R46. End Semester Exam
Examination Question Coordinators COE office T46. Evaluation Question question papers for all
papers. paper template courses
QSW 1
4.9. Conduct course exit survey Course committee Course At the end of the R22A R47. course exit survey
meetings Coordinator& semester T47. course exit survey report
Course handling report template
faculty QSW 1

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4.10 Submission of course file Course file Course At the end of the R37 to R47 R48. Course file (parts A
approval Coordinator& semester T48. Course file ,template and B)
Course handling
faculty
4.11 Ensure course deployment Class room peer HOD, NBA Once in a month R59 & R60 R49. Peer review report
compliance review Coordinator & during the course T49. Peer-review template R50. Course deployment
CCET review OBE Coordinator deployment T50. Course deployment compliance report
meetings compliance report template
QSW 1, QSW 8

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5. Measurement of outcomes Rev. No. 0 Date of last Rev. 19 March 2019

Input: Output:

Process: 1. CO attainment report

1. CCET, ESE marks
2. Target for CO and PO Measurement of 2. PO attainment report - Direct
attainment outcomes 3. PO attainment report -
Indirect

i. Objective: Measurement of attainment of outcomes

ii. Scope: Stakeholders of the programme
iii. Process owner: HOD
iv. Process description

References/
Sl. No. Activity Evidence Responsible Person Time Line Records
Templates
5.1. Review of CO Meetings Course Coordinators & One week after SR4. Answer scripts for R51. CO measurement
measurement process Course handling faculty CCET & Two every course report for every course
through CCET & ESE team weeks after R42, R43, R44 & R46
(Direct assessment) publication of ESE T51. CO measurement
results template
QSW 1, QSW 7

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5.2. Review of CO Review meetings HOD, Course Coordinators. Two weeks after R17 & R51 R52 .Course wise CO
attainment NBA Coordinator & OBE publication of ESE T52. Course wise CO attainment report
Coordinator results attainment template
QSW 1, QSW 7
5.3. Review of POs & PSOs Review meetings HOD, NBA Coordinator & At the end of R18 & R52 R53. POs & PSOs direct
attainment (Direct Faculty team every academic T53. POs and PSOs attainment report
attainment) year direct attainment
template
QSW 1
5.4. Conduct surveys for Meetings HOD/Program Coordinator At the end T54. Survey templates R54. Indirect attainment
indirect attainment academic year for indirect attainment. survey reports
QSW 1
5.5. Review of POs & PSOs Review meetings HOD/ Program At the end of R54 R55. POs & PSOs
attainment (Indirect Coordinator/NBA every academic T55. POs and PSOs indirect attainment
attainment) Coordinator year indirect attainment report
template
QSW 1, QSW 7
5.6. Review of POs & PSOs Review meeting HOD/ Program At the end of R53 & R55 R56. POs and PSOs
attainment Coordinator/ NBA every academic T56. POs and PSOs Cumulative attainment
(Cumulative) Coordinator year cumulative attainment report
template
QSW 1

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5.7 Ensure attainment of PO-PSO HOD, NBA Coordinator & Within two R53, R55 & R56 R57. PO-PSO attainment
PO and PSO measurement OBE Coordinator months after the T57. PO-PSO process audit report
and attainment end semester attainment audit
process audit valuation template
QSW 8

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4. QUALITY SYSTEM WORK INSTRUCTIONS (QSW)

QSW1. Conducting Meetings/Workshops

1.1 Conducting Department/Section Meetings

Pre- Meetings

1. Prepare the agenda and seek approval.

2. Fix the meeting at-least 5 working days in advance after approval of agenda.
3. Agenda should reach to the participant’s 3 days before the actual date of meeting.
4. Prepare the attendance sheet.
5. Circulate preparatory material related to agenda (if any).
6. Monitor preparations of venue and other logistics a day before.

Day of Meetings

1. Obtain signatures for attendance from participants in the attendance sheet.

2. Review the previous action items and status if any.
3. Discuss the agenda items.
4. Record the minutes of meeting.

Post- Meetings

1. Circulate the minutes of meeting through email on the next day.

2. Send action points to the responsible persons for completion if any
3. File the approved agenda.
4. File the attendance particulars.
5. File the minutes of meeting with signatures of the members invited for the meeting.
6. File the action items for further follow up.

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1.2 Conducting Statutory Meetings such as Board of Studies /Programme Advisory Committee

Pre- Meetings

1. Seek approval from Vice-Principal/Principal for conducting meetings in 20 days in advance.

2. Contact the members to be invited 20 days in advance.
3. Prepare the agenda and get approval.
4. Fix the meeting at-least 20 working days in advance after approval of agenda.
5. Agenda should reach to the experts’ 15 days before the actual date of meeting.
6. Circulate the proceedings 7 days before the actual date of the meeting.
7. Prepare the attendance sheet.
8. Monitor preparations of venue and other logistics a day before.

Day of Meetings

1. Obtain signatures for attendance from participants in the attendance sheet.

2. Discuss the agenda items.
3. Finalize the action points if any.
4. Record the minutes of meeting.

Post- Meetings

1. Circulate the draft minutes to members for committee.

2. Send action points to the responsible persons for completion if any.
3. Incorporate corrections and circulate the final minutes and proceedings within 7 days of the meeting.
4. File the approval letter and agenda.
5. File the attendance particulars.
6. File the minutes of meeting.
7. File the comments of members on the minutes of meeting.
8. Collect and submit all the bills/vouchers of expenses within 7 working days.

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1.3 Conducting Workshops for Programme/Curriculum Design

Pre- Workshop

1. Workshop topic and content should be fixed 30 days in advance.

2. Seek approval from Vice-Principal/Principal for conducting workshop 25 days in advance.
3. Fix the experts’ 20 days in advance.
4. Prepare the agenda and get approval.
5. Agenda should reach to the experts’ 10 days before the actual date of workshop.
6. Prepare the attendance sheet.
7. Monitor preparations of venue and other logistics for the workshop a day before.

Day of Workshop

1. Obtain signatures for attendance from participants in the attendance sheet.

2. Capture the workshop contents.
3. Obtain feedback.
4. Record and narrate a summary.

Post- Workshop

1. Workshop proceedings should be communicated to participants within 2 days of the workshop.

2. Discuss deviations and finalize within 2 days.
3. File the approval letter.
4. File the attendance particulars.
5. File the workshop proceedings/output.
6. Collect all the bills/vouchers of workshop within 5 working days and pass for payment.

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QSW2. Mapping of Outcomes
Map Vision and Mission statement of the department with the institutional Vision and Mission

1. Mapping should be done in a matrix form

2. Write institutions mission statements from first row to n-rows in the first column
3. Write departmental mission statements one by one from the second column
4. Enter the correlation levels as 1 for slight, 2 for moderate or 3 for high correlations, and put “-“ , if there
is no correlation

PEO Vs Mission matrix

1. Mapping should be done in a matrix form

2. Write PEO statements from first row to n-rows in the first column
3. Write departmental mission statements one by one from the second column
4. Enter the correlation levels as 1 for slight, 2 for moderate or 3 for high correlations, and put “-“ , if there
is no correlation

CO-PO Mapping

1. Write all the COs of all courses/activities one by one in the first column
2. Write PO 1 to PO 12 and also PSOs (if applicable) from second column
3. For intro level courses
a. map all COs which are at Understand level to PO 1 with medium affinity(2),
b. map all COs which are at Apply level to PO 1 with high affinity(3)
4. For Practice level courses,
a. map all COs which are at Understand level to PO 1 , PO 4 and PO 5 with low affinity(1),
b. map all COs which are at Apply level to PO 1, PO 4 and PO 5 with medium affinity(2), PO 2 with
low affinity (1)
c. map all COs which are at Analyze level to PO 1, PO 4 and PO 5 with High affinity(3) and PO 2
with medium affinity (2)
d. map all COs which are at Evaluate level to PO 2 with High affinity (3)
5. For Mastery level courses,
a. map all COs which are at Apply level to PO 1 with medium affinity (2), PO 2, PO 4 and PO 5 with
low affinity (1),
b. map all COs which are at Analyze level to PO 1 with high affinity (3), PO 2, PO 4 and PO 5 with
low medium(2) and PO 3 with low affinity (1)

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c. map all COs which are at Evaluate level to PO 2, PO 4 and PO 5 with High affinity (3) and PO 3
with medium affinity (2)
d. map all COs which are at create level to PO 3 with High affinity (3)

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QSW3. Formulating Outcomes
Introduction
Outcomes are the learning results that the students should demonstrate at the end of the learning.

There are two levels of outcomes, namely

1. Program outcomes
2. Course outcomes

Programme Outcomes (PO) - are statements that describe what students are expected to know and be able to
do upon the graduation. (Includes Program Specific Outcomes-PSO)

Course Outcomes (CO) - are statements that describe what students are expected to know and be able to do at
the end of each course.

Work instructions
1. Write outcome statement starting with an action verb (Refer Blooms verbs) followed by the learning
statement.
2. POs/PSOs should have the stakeholder requirements reflected in the statements.
3. Keywords frequently repeated in survey consolidation should be used while writing the POs/PSOs.
4. COs should have the POs/PSOs requirements reflected in the statements.
5. Check whether the statements written are at appropriate Blooms level, if not refine the statements.
6. Check whether the statements written are measurable, achievable and time-bounded, if not refine the
statements.
7. Check whether the course outcome statement is mapping with at least one of the program outcome
statements, if not refine the course outcome statements.

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QSW4. Validating Outcomes, Curriculum, Syllabus, Course Material
Validating PEOs, POs and PSOs

1. Send copy of PEOs, POs & PSOs to the Stake holders of the respective deparment
2. Collect Stake holders’ feedback regarding PEOs, POs & PSOs
3. Conduct dept. meetings to brain storm stake holders’ feedback
4. Incorporate stake holders’ suggestions in PEOs, POs & PSOs.
5. Finalize PEOs, POs & PSOs with admin team.
6. Send Invitation to PAC members
7. Organize PAC meeting
8. Get the suggestions from PAC members
9. Incorporate the suggestions given by PAC members and finalize it.
10. Validate the PEOs, POs and PSOs in the statutory meetings

Validating Curriculum and Syllabus

1. Conduct dept. meetings to finalize the curriculum and syllabus at the dept. level
2. Send invitation to BOS members
3. Organize BOS meeting
4. Get the suggestions from BOS members
5. Incorporate the suggestions given by BOS members
6. Validate the Curriculum and syllabus in the statutory meetings

Validating Course Material

1. Prepare lesson plan, design document and question bank for each course by the course handling faculty
members with course coordinator.
2. Conduct Course committee meeting in periodical intervals and incorporate the suggestions given by
HOD.
3. Prepare course contents by the course handling faculty members
4. Conduct a meeting with senior students and faculty members with same area of interest to discuss
about the design document (COs, LOs, SOs, mode of delivery etc.,) before the start of the course.
5. Get suggestions from them and incorporate it.
6. Validate the course material in the respective department by HoD.

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QSW5. Approving Outcomes, Curriculum, Syllabus, Course Material
Approving Outcomes, Curriculum and Syllabus

1. Identify the expert members for PAC/BoS and get the approval from the admin team.
2. Prepare the schedule for meeting with the expert members
3. Send the validated document to the experts before 15 days of the scheduled meeting.
4. Record the discussion between the expert and internal members during the meeting based on the
document sent already.
5. Incorporate the changes in the document based on the outcome of the discussion.
6. Update the document and send again to the experts after 10 days from the meeting, for approval.
7. Freeze the outcomes, curriculum and syllabus based on the approval
Approving of Course Material

The following document is to be approved by the HOD or the team nominated by HOD before the deployment
of the course

1. Design document
2. Lesson plan of the course including the assessment plan
3. Content
4. Rubrics for assessment
5. Question bank
6. Students workbook
7. Facilitator manual
Equivalent documents shall be approved in case of courses which do not strictly fall under such courses that
may need exactly the above.

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QSW6. Preparing Course material
Preparing Course Material

1. Constitute a team with at-least one member from the course design team. Preferably the course
coordinator shall be part of the team for course material preparation.
2. Study the design document in detail.
3. Collect all the resources mentioned in the design document
4. Prepare the PPT to be used in the lectures based on the design document. There shall be one PPT for
every LO.
5. Verify the PPT with other teams for alignment to the design document.
6. Prepare the student workbook based on the design document. The student workbook shall consist of
exercises and formative assessments for each LO.
7. Verify the student workbook with other teams for alignment to the LO.
8. Prepare tutorial questions and assignment questions for the content. Tutorial questions and assignment
questions shall be timed, relevant to the content.
9. Prepare the assessment rubric for the tutorials and the assignment questions.
10. Verify the tutorial and assignment questions with the other teams for the level, duration and
assessment.
11. Prepare the lab manual for the content. The manual shall give all the details necessary for the conduct,
recording and reporting of experiments/exercises.
12. Verify the lab manual with the other teams for the alignment of exercises/experiments with the LO.
13. Prepare the question bank with answers and rubrics as applicable for each LO
14. Verify the entire course material with the other teams.
15. Record the minutes of the team meeting and observations of other teams.
16. Submit the course material to the HOD for approval.

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QSW7. Measuring Outcomes
CO measurement

1. Deploy formative assessments in each class and document the same to improve the delivery.
2. The conclusions shall be documented and the same addressed during the same or next session.
3. Measure CO attainment of every CCET/TQA/End semester Exam/Formative assessments by entering the
marks
CO Attainment
1. Calculate CO attainment-direct of every course using CCET/TQA/End Semester Exam marks.
2. Calculate CO attainment-indirect of every course using formative assessments and course exit survey.
3. Calculate the combined CO attainment (Inpods) of every course.
PO & PSO Attainment

1. Compute PO and PSO attainment based on CO-PO mapping using direct and indirect measurements

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QSW8. Auditing Process
Use the audit questionnaire to verify and record the observations.
Course Development
1. Ensure the nomination of Course coordinator two months before the start of the semester
2. Check the evidence for formation of faculty team, meetings / interactions with SME(s) to capture course
expectations
3. Check the compliance for the Bloom’s level of each COs with respective assessment questions
4. Ensure compliance for mapping of COs with POs and PSOs as per the guidelines for CO-PO mapping
5. Ensure appropriate identification of LOs and SOs as per the stated CO through mind mapping
6. Check for the presence of appropriate content, knowledge type, active learning strategies, reference for
learning materials and assessment questions in the DD
7. Confirm the compliance of course syllabus in the template available
8. Report the minutes of audit to the concerned HoD
Course Deployment
1. Check the evidence for scheduling Course committee meetings, Peer reviews and CCET review meetings
for all the courses
2. Ensure the members for CCET review meetings are identified and approved by HoD
3. Check the evidence for the conduct of Course committee meetings, Peer reviews and CCET review
meetings as per the schedule
4. Ask for justifications if any deviation(s) is found in the conduct of meetings as per schedule
5. Ensure Course Committee meetings are conducted and reported as per the guidelines given for Course
committee meeting
6. Ensure CCET review meetings are conducted and reported as per the guidelines given for CCET review
7. Report the minutes of audit to the concerned HoD

Attainment of PO and PSO

1. Check the evidence for the executed action to improve the attainment of PO and PSO which was
reported during the previous audit.
2. Ensure that the PO-PSO measurement is carried out and reported as per the process indicated
3. Check the evidence for the conduct of meetings to discuss on the attainment of PO and PSO
4. Ensure that the corrective and preventive measures are planned and documented to improve the

attainment of PO and PSO

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QSW9. Disseminating Outcomes, Curriculum, syllabus with stakeholders
1. Publish the outcomes, curriculum and syllabus in the website

2. Prepare an e-book containing the outcomes, curriculum and syllabus and circulate through email to the
faculty, students and members of the BoS.

3. Prepare digital copies of the outcomes, curriculum and syllabus and circulate to the other stakeholders
such as the alumni, industries, academicians from other institute.

4. Publish the programme outcomes in all the brochures where the programme information is carried.

5. Display the programme outcomes in prominent places in the department

6. Publish the programme outcome in student and faculty handbooks

7. Maintain record of circulation and receipt of the same.

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QSW10. Record keeping

Retaining
Sl. No. Documents Time period Retaining mode NBA File No
period
Vision and mission of
R0
the institution
Survey forms
R1 (Employer)
R2 Survey forms (Alumni)
Up to 3 years 1.Hard copy
Survey forms Once every
after end of 2.Soft copy with authorized
R3 (Academicians) academic year
regulation signature in drive
Survey forms
R4 (Students)
R5 Survey forms (Parents)

Five months Up to 3 years 1.Hard copy

R6 Survey consolidation. before PAC after end of 2.Soft copy with authorized
meeting. regulation signature in drive

1.Soft copy with authorized

signature in drive in the website
Vision and Mission of Every From the
R7 2.Hard copy in dept file
the Department regulation beginning
3.Hard copy display in class rooms
and labs

Matrix of departmental 1.Hard copy

Every From the
R8 and institutional vision 2.Soft copy with authorized
regulation beginning
and missions signature in drive

Every
regulation 1.Hard copy
From the
R9 PEO Vs Mission matrix batch before 2.Soft copy with authorized
beginning
the PAC signature in drive
meeting

For every 1.Hard copy

Final PEO ,PO and PSO From the
R10 regulation 2.Soft copy with authorized
Statements beginning
batch signature in drive

Report on the extent Up to 1 years 1.Hard copy

During every
R11 of dissemination of after end of 2.Soft copy with authorized
opportunity
PEOs, POs and PSOs regulation signature in drive

Five months
List of courses 1.Hard copy
before the From the
R12A (domains, types, 2.Soft copy with authorized
conduct of beginning
categories, credits etc.) signature in drive
every BoS

Five months
1.Hard copy
List of One Credit before the From the
R12B 2.Soft copy with authorized
Courses conduct of beginning
signature in drive
every BoS

36 | P a g e
 Retaining
Sl. No. Documents Time period Retaining mode NBA File No
period

1.Hard copy
Five months 2.Soft copy with authorized
From the
R13 Curriculum before the signature in drive in website
beginning
conduct of BoS 3.Soft copy with authorized
signature in drive

Five months 1.Hard copy

End of
R14 Course Map before the 2.Soft copy with authorized
regulation
conduct of BoS signature in drive

Five months 1.Hard copy

End of
R15 List of ESME & ISME before BoS 2.Soft copy with authorized
regulation
meeting. signature in drive

Five months Up to 3 years 1.Hard copy

R16 Final validated COs before BoS after end of 2.Soft copy with authorized
meeting regulation signature in drive

FIVE months
1.Hard copy
Course Articulation before the End of
R17 2.Soft copy with authorized
Matrix conduct of the regulation
signature in drive
BoS
FIVE months
1.Hard copy
Program Articulation before the End of
R18 2.Soft copy with authorized
Matrix conduct of the regulation
signature in drive
BoS
One months
1.Hard copy
List of course before the End of
R19 2.Soft copy with authorized
coordinators conduct of regulation
signature in drive
every BoS
One months
1.Hard copy
Finalized Mind map for before the End of
R20 2.Soft copy with authorized
each CO conduct of regulation
signature in drive
every BoS
One months
R21& End of
Design Document before the 1.Soft copy with authorized
R33 regulation
conduct of BoS signature in drive
FIVE months
1.Hard copy
Syllabus of regular before the From the
R22 A 2.Soft copy with authorized
courses conduct of the beginning
signature in drive in website
BoS
FIVE months
1.Hard copy
Syllabus of One Credit before the From the
R22 B 2.Soft copy with authorized
courses conduct of the beginning
signature in drive in website
BoS
TWO weeks 1.Hard copy with authorized
R23& Approved Course before the End of signature
R34 material commencemen regulation 2.Soft copy with authorized
t of classes signature in drive
TWO weeks 1.Hard copy with authorized
Approved Tutorial before the End of signature
R24
questions commencemen regulation 2.Soft copy with authorized
t of classes signature in drive with Course
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 Retaining
Sl. No. Documents Time period Retaining mode NBA File No
period
coordinator sign

1.Hard copy with authorized

TWO weeks
signature
Approved Lab Manual before the End of
R25 2.Soft copy with authorized
(If applicable commencemen regulation
signature in drive with Course
t of classes
coordinator sign
TWO weeks 1.Hard copy with authorized
before the Up to end of signature
R26 Self study component
commencemen regulation 2.Soft copy with authorized
t of classes signature in drive
TWO weeks
1.Hard copy
R27 & before the End of
Student work book 2.Soft copy with authorized
R34 commencemen regulation
signature in drive
t of classes

TWO weeks 1.Hard copy with course

R28& Approved question before the Up to end of coordinator sign
R35 bank commencemen regulation 2.Soft copy with authorized
t of classes signature in drive

TWO weeks 1.Hard copy with authorized

before the End of signature
R29 Approved Lesson plan
commencemen regulation 2.Soft copy with authorized
t of classes signature in drive

TWO weeks
1.Hard copy
R30& before the End of
Facilitator manual 2.Soft copy with authorized
R34 commencemen regulation
signature in drive
t of classes

TWO weeks
1.Hard copy
Feedback from before the End of
R31 2.Soft copy with authorized
participants commencemen regulation
signature in drive
t of classes

TWO weeks
1.Hard copy
Mock presentation before the End of
R32 2.Soft copy with authorized
Effectiveness report commencemen regulation
signature in drive
t of classes

TWO weeks
1.Hard copy
Course development before the End of
R36 2.Soft copy with authorized
audit report commencemen regulation
signature in drive
t of classes
ONE week
1.Hard copy with HOD sign
before the Up to end of
R37 Course file (part A) 2.Soft copy with authorized
commencemen regulation
signature in drive
t of classes
Report on circulation of 1.Hard copy
Beginning of Up to end of
R38 curriculum and syllabus 2.Soft copy with authorized
every semester regulation
to students signature in drive

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 Retaining
Sl. No. Documents Time period Retaining mode NBA File No
period

Report on circulation of 1.Hard copy

Beginning of Up to end of
R39 One Credit Courses to 2.Soft copy with authorized
every semester regulation
students signature in drive

3 years after 1.Hard copy

Attendance &
R40 Daily End of 2.Soft copy with authorized
Assessment Record
regulation signature in drive

1.Hard copy
Formative assessments As and when End of
R41 2.Soft copy with authorized
effectiveness report applicable regulation
signature in drive

1.Hard copy
CCET QPs for all One weeks End of
R42 2.Soft copy with authorized
courses before CCETs regulation
signature in drive

1.Hard copy
TQA questions for all One weeks End of
R43 2.Soft copy with authorized
courses before CCETs regulation
signature in drive

As and when From the 1.Soft copy with authorized

R44 Marks statement
applicable beginning signature in drive
After the first 1. Hard copy
Report of special End of
R45 formative 2.Soft copy with authorized
initiatives for students regulation
assessment signature in drive
End Semester Exam 1. Hard copy
As specified by Up to end of
R46 question papers for all 2.Soft copy with authorized
COE office regulation
courses signature in drive
1.Hard copy
At the end of End of
R47 course exit survey 2.Soft copy with authorized
the semester regulation
signature in drive

1.Hard copy
Course file (part A and At the end of End of
R48 2.Soft copy with authorized
part B) the semester regulation
signature in drive
Once in a
1.Hard copy
month during End of
R49 Peer review report 2.Soft copy with authorized
the course regulation
signature in drive
deployment
Once in a
1.Hard copy
Course deployment month during End of
R50 2.Soft copy with authorized
compliance report the course regulation
signature in drive
deployment
One week after
summative
assessments &
CO measurement End of
R51 Two weeks
report for every course regulation
after 1.Hard copy
publication of 2..Soft copy with authorized
ESE results signature in drive
Two weeks
Course-wise CO after End of 1.Hard copy
R52
attainment report publication of regulation 2..Soft copy with authorized
ESE results signature in drive
POs & PSOs direct At the end of From the 1.Hard copy
R53
attainment report every academic beginning 2..Soft copy with authorized
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 Retaining
Sl. No. Documents Time period Retaining mode NBA File No
period
year signature in drive

1.Hard copy
Indirect attainment At the end From the
R54 2..Soft copy with authorized
survey reports academic year beginning
signature in drive
At the end of 1.Hard copy
POs & PSOs indirect From the
R55 every academic 2..Soft copy with authorized
attainment report beginning
year signature in drive
POs and PSOs At the end of 1.Hard copy
From the
R56 Cumulative attainment every academic 2..Soft copy with authorized
beginning
report year signature in drive
Within two
months after
PO-PSO attainment From the
R57 the end 1.Hard copy
process audit report beginning
semester 2..Soft copy with authorized
valuation signature in drive

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5. List of Templates

QSP No. T. No Templates

1. T1 Survey template (Employer)

1. T2 Survey template (Alumni)
1. T3 Survey template (Academicians)
1. T4 Survey template (Students)
1. T5 Survey template (Parents)
1. T6 Template for Survey consolidation
2. T7 Vision & Mission templates
2. T8 Departmental and institutional vision and missions Mapping Template
2. T9 PEO Vs Mission matrix
2. T10 Template for Final PEO ,PO and PSO Statements
2. T11 Template for extent of dissemination of PEOs, POs and PSOs
2. T12A Template for list of courses
2. T12B Template for list of One Credit courses
2. T13 Curriculum Template
2. T14 Course Map Template
2. T15 ESME & ISME Listing template
2. T16 Courses outcomes validation template
2. T17 Course Articulation Matrix template
2. T18 Program Articulation Matrix template
3.A T19 Template for course coordinator nomination
3.A T20 Mind map template
3.A T21 Design Document Template
3.A T22A Template for the syllabus of regular courses
3.A T22B Template for the syllabus of One Credit courses
3.B T23 Course material template
3.B T24 Tutorial questions template
3.B T25 Lab Manual template
3.B T26 Template for marking self-study component
3.B T27 Template for student work book
3.B T28 Template for question bank
3.C T29 Lesson plan template
3.C T30 Template for Facilitator manual
3.D T31 Template for feedback from participants
3. D T32 Mock presentation Effectiveness report template
3.E T33 Design Document Audit sheet template
3.E T34 Audit sheet template for approving Facilitator manual, course material
3.E T35 Audit sheet template for approving question bank
3.E T36 Course Development Audit Checklist
41 | P a g e
 QSP No. T. No Templates

4. T37 Course file Template (Part A)

4. T38 Template for report on circulation of curriculum and syllabus to students
4. T39 Template for report on circulation of One Credit Courses to students
4. T40 Attendance & Assessment Record
4. T41 Template for recording the effectiveness of formative assessments
4. T42 CCET question paper template.
4. T43 TQA questions template
4. T44 Marks template
4. T45 Special initiatives for bright and weak students template
4. T46 End semester Question paper template
4. T47 Course exit survey report template
4. T48 Course file template (Part A & Part B)
4. T49 Peer-review template
4. T50 Course deployment compliance report template
5. T51 CO measurement template
5. T52 Course wise CO attainment template
5. T53 POs and PSOs direct attainment template
5. T54 Survey templates for indirect attainment
5. T55 POs and PSOs indirect attainment template
5. T56 POs and PSOs cumulative attainment template
5. T57 PO-PSO attainment audit template

Templates are available with the OBE Division and OBE Coordinators of respective departments.

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Contributions
The members of the OBE division prepared this manual under the guidance of the admin team. The individual
contributions are as follows.

Sl. No. QSP / QSW Developed by

1 QSP 1- Establish the context and need

2 QSP 2- Design of PEOs, POs, PSOs, Curriculum and COs

3 QSP 3- Development of Courses

4 QSP 4- Deployment of courses

5 QSP 5- Measurement of outcomes

6 QSW 1- Conducting Meetings/workshops

7 QSW 2 - Mapping of Outcomes

8 QSW 3- Formulating Outcomes

9 QSW 4- Validating outcomes, Curriculum, Syllabus, Course Material

10 QSW 5- Approving outcomes, Curriculum, Syllabus, Course Material

11 QSW 6- Preparing Course material

12 QSW 7- Measuring Outcomes

13 QSW 8- Auditing Process

QSW 9- Disseminating outcomes, Curriculum, syllabus with

14
stakeholders

15 QSW 10- Record keeping

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