High level architecture for Dialogflow integration with UIPath Bot, ServiceNow, AD

Server and Telephony Gateway

UiPath Orchestrator
Server ( on Cloud)

4
DialogFlow f ulf illment code is
The bot is continuously
deploy ed here It works as Node JS
Google Cloud WEBHOOK UiPath monitoring queue(Request) for
serv er. Plateform Orchestrator
Queue
"New" Status whenever it gets,
Webhook perf orms
9 bot immediately processes it,
Intent 2 calls webhook busniness logic and
to perf orm the sends the response back and marks the status
business logic 4 9 to the intend. "successful / failure" based on
5 8
Intent parses relev ant inf ormation
f rom webhook response and send it
result extracted from the AD
back to web chat windows / Telephony database. It also creates /
Gateway
close incident in ServiceNow
Intent 2 Intent 3 Intent 4 Intent 1 instance based on the user's
10 request.
10 3 DialogFlow Uipath Bot
User TEXT mapped
to intent 2 for Agent running on the

Web Integration Intent Mapping example. same on-premise 7

of AD Server
2
WebChat code
Sends the TEXT to
DialogFlow agent by
calling the REST API
6
11 Response f rom indent-2 Telephony code Sends
v erbally tell to user 2 the TEXT to DialogFlow
agent by calling the REST
API ServiceNow Instance Active Directory
11 on Cloud Database On-Prem ise
1 Telephony Gateway
User Create Ticket Get AD user Detail
(GCP)
Close Ticket Reset AD Password
User ty pe some TEXT 1
(i.e. RESET Save Survey Response Unlock AD user
PASSWORD) into the User say s some TEXT
website Chat Window (i.e. RESET PASSWORD)
by using the phone.