THE OLD FAMILY BANK

Managing Change
and Organization
Development

Divyanshu Aggarwal HRA002

Siddharth Agrawal HRA003

Shaily Azim HRA004

Dilshin Chadha HRA010

Rohan Rane HRA030

01 Loss of revenues due to
inefficiencies

03
Low productivity of the
departments, with low
rate of turnover and
absenteeism

MACRO PROBLEMS

02 04
Loyalty towards the company among the data The process for deciding the
processing department has come down, this could lead compensation is poor and needs revision
to demotivated employees and build ineffectiveness
 The computer services dept.
has low productivity due to
low morale

MICRO PROBLEMS
02
01
The working condition for check
sorting employees is undesirable.
Basically poor HRM is the micro issue
 CAUSES

01 02
Managers are not aware of
The pay gap between
the pay scale in the banking
computer services and
industry, and therefore
checking-sorting
creating an unequal pay for
department is causing low
each department
morale for computer
services department

03
The computer services department is comparing
themselves to all other parts of the bank
 SYSTEMS AFFECTED

STRUCTURAL
Inter-department relationships, because the data
processing team has taken an “us versus them
attitude” which leads to a little cohesiveness
s PSYCHOLOGICAL
about the company There is no loyalty to the bank from the

p employees in the computer service

department. That affects productiveness
as well as employees moral. They do not
TECHNICAL
feel that their work is appreciated
Productivity throughout the entire bank because
data processing overlaps so many areas
t
m MANAGERIAL
Managers were unaware about hoe the
GOALS AND VALUES computer department felt until H.day

the attitudes of computer services personnel to

the bank likely affect the entire bank’s operations
g examined the turnover, absenteeism and
productivity figures
 ALTERNATIVES
H.Day gathers more data to confirm/
disapprove initial diagnosis

Meet the department and explain

the bank’s procedure and
rationale for how levels are set

Use a diagonal model such as force

field analysis the problem better.
Working through the model may
bring to light ways to change
situations in the computer services Day checks on regional employment data to
department determine if computer services personnel are
being paid competitively with similar workers in
other companies. Adjust pay if warranted by data.
RECOMMENDATIONS

H.Day should call a meeting

between the computer services
employees and see what is it they
expect from the as far as pay and
work appreciation so that the
employees feel that their right and
comfort to work with the process.