M O D U L E

8
ADMINISTRATION /
ASSOCIATE FACILITIES

International

Design Standards

J A N U A R Y 2005
8 - Administration & Associate Facilities Courtyard - International

Administration & Associate Facilities

Table of Contents

Subject ................................................................................... Page

A. Facility Requirements .............................................................. 1
B. Space Planning - Administration.............................................. 1
C. Front Offices - Administration Support Areas .......................... 2
D. Accounting ............................................................................... 3
E. Associate Facility Requirements.............................................. 4
F. Associate Entrance .................................................................. 4
G. Service Corridors (Back-of-House) .......................................... 5
H. Locker, Change - Shower and Toilets...................................... 5
I. Associate Break Room ............................................................ 5
J. Personnel (HR) Offices (optional) ............................................ 6
K. Training Room - Multi-Media (optional).................................... 6
L. Nurse / First Aid Station (optional) ........................................... 7
M. Religious Facilities (optional) ................................................... 7
N. System Features...................................................................... 7

Module Organization
• This Module is a part of an integrated series of 17 Modules.
• Coordination with information from other Modules is required.
• The reference symbol <XX> is used to indicate a Module reference that
includes additional information.

Marriott Confidential and Proprietary Information

The contents of the Design Standards are confidential and proprietary to Marriott
International, Inc. and may not be reproduced, disclosed, distributed or used
without the express permission of an authorized representative of Marriott.
Copyright, Marriott International, Inc., unpublished material. All rights Reserved

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 Courtyard - International Administration & Associate Facilities - 8

Administration and Associate Facilities

A. Facility Requirements
1. Project Essentials: The program for Administration and
Associate areas is defined by the following criteria and
process.
Project Program: See Module <GR> - Establishing Hotel
Design Criteria for the process of integrating the Market
Analysis, project Facilities Program, Prototype plans and
Design Standards to define a Project Program.
2. Brand Essentials: Provide the necessary Administration
and Associate space required to manage the hotel.
3. Administration & Associate Prototypical Plans: The
prototype plans and Design Standards model a typical hotel
program.
• Staff and Space: Staffing levels and responsibilities may
expand beyond the prototype hotel based on facility size,
location, regulations, specific staff assignments and the
organization for proposed administration and associate
programs. Verify requirements with Marriott.
• Accessibility: Administration spaces are also accessed
by the public and are required to be accessible to
disabled guests, clients, and service providers.
4. Furniture, Fixtures and Equipment (FF&E): See Module
<GR> and requirements in FF&E Supplement <16>.
5. Interior Finishes: See example matrix in Module <GR> -
General Requirements.

B. Space Planning - Administration

1. Location: Locating the Administration Area in one office
suite adjacent to the front desk is administratively desirable.
2. Size/Area: Verify program requirements with Marriott.
3. Features:
• Acoustics: Office partitions, minimum STC 48.
• Office Doors: Minimum of 90 m x 2 m (3'-0" x 6'-8");
provide in side-lite frames with 30 cm (12 inch) wide
glass lite.
• Natural Light: Verify code requirements for daylight in
offices.
• Security Walls: Enclose Cashier's Area, Counting, Safe
Deposit Boxes and Guest Safe Deposit rooms. Provide
concrete or clay masonry walls extending to underside of
building structure above (or provide security expanded
metal lath ceiling and wall construction of equal
protection).

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8 - Administration & Associate Facilities Courtyard - International

• Exterior Views: Whenever possible, provide natural

light and exterior views for the well-being of
associates.
• Lighting: See <15C> for requirements.

C. Front Offices - Administration Support Areas

1. Front Desk Working Area: Include an associate work
space to support front desk activities; provide work
counter, wall shelving, below counter file cabinets and
horizontal file space; not visible from front desk.
2. Copy - Fax: Provide space for medium size copy
machine and facsimile (Fax) equipment accessible to
front desk, adjoining working area and administration
receptionist. If possible, share facilities and staff of
Business Lounge.
3. Main Computer Equipment: Enclosed room with
dedicated air conditioning system <15A>
• Accessed through door with push-button combination
lock.
• Include open workspaces at a continuous desk height
counter with terminal/keyboard stations connected to
main computer and printer in same space.
4. PABX: This function is managed by the Front Desk.
5. Security: Provide duress alarms at GM desk and at
reception desk. <13E> At staff entry to administration
area, provide controlled access lock.
Security - Alarms: Provide the following security and
alarm system monitoring devices:
• Fire Alarms and Communications: See <14>
• CCTV: Monitor with camera view push-button control
pad <13E>
• Security Alarm: Keypad <13E>
• Radio System: Controller <13E>
• Paging System: Alpha Mate <13E>
• Intercom: Base station <13E>
6. Safe Deposit Boxes: Accessible to front desk staff to
issue or receive deposit boxes from guests. Provide for
20% of guest room count; units of stainless steel
construction.
7. Storage: Include space for staff coats and storage, first
aid items, and fire extinguisher.
8. File Area: Design for 12 active file cabinets; minimum of
4 drawer height.

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D. Accounting
1. Program: Offices and spaces for accounting may be in a
separate area from other administration offices dependent
on allowable space.
2. Spaces:
Size Private Open
Spaces
m2 sq. ft. Office Office
Controller 11.1 120 X
Asst. Controller 8.4 90 X
Storage - Files / Archives 11.1 120 X
Accounts Receivable (2) 8.9 96 X
Accounts Payable (1) 4.5 48 X
Counting Area X
Cashier Office 11.1 120 X
Total 55.1 594
3. File Area: Design for 12 legal, lateral active file cabinets;
minimum of 4 drawer height. Typically, circulation areas
accommodate cabinets.
4. Archives / Storage Area: Design to accommodate 175
inactive files that can be boxed and stacked seven boxes
high. Typically, 12 m2 (120 sq. ft.) is required.
5. Accounts Receivable / Payable: Open office plan with
flexible furniture arrangement.
6. Counting Area: Area adjacent to Cashier to include small
counter top space to perform counting before depositing food
and beverage receipts and money into deposit safe drop.

• Deposit Safe: Provide between Counting Area and

Cashier's Office with through-wall employee rotary
deposit connected to a 2 compartment, Class "C"
construction rated safe accessible to cashier.
• Cash Drawers: Locate cash drawer safety deposit boxes
with money tray inserts below counting countertop;
Marriott to verify quantity.
• Security Cameras: Space is monitored by fixed camera
with view of counting counter, safe and cashier's room
through half-height glazed door. <13E>

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7. Cashier Office:
• Deposit Safe: Provide deposit safe accessible from
cashier's side adjacent to Counting area.
• House Safe: UL Class "B", 2 hour rated. Locate
separate large floor safe in corner of cashier's room.
• Entry Door: Design with teller type window and small
cash / envelope pass-thru below safety glass view
window in door. Provide asylum type lock (keyed both
sides; not master keyed).
• Security Devices: Provide duress alarm, motion
detector. <13E>
8. Finishes: See example matrix in Module <GR> -
General Requirements.

E. Associate Facility Requirements

1. General: Provide areas for hotel Associates. Regional
customs, social factors, labor laws and religious customs
may impact size, type and configuration of Associate
facilities.
2. Interior Finishes: See example matrix in Module <GR>
- General Requirements.
3. Spaces: Accommodate the following:
• Associate Entrance
• Service Corridors
• Locker / Change Rooms - Shower / Toilets
• Associate Break Room
• Personnel Office (optional)
• Training Room - Multi-media (optional)
• Nurse / First Aid Station (optional)
• Religious Facilities (optional)

F. Associate Entrance
1. Adjacency: Security Office - Dispatcher.
2. Location: Close to Security Dispatcher Office (if
provided) that provides controlled access to Service
Areas.
3. Space Planning: Immediately adjacent to and in visual
contact with the dispatcher desk.
• Entrance: Arrange so that hotel Associates do not
cross or otherwise interfere with the receiving and
loading activities. If possible, visually separate
Associate entrance from receiving and loading area to
provide associates with a positive welcome.
• Time Clock Station: Locate in Service Corridor alcove
near the Associate Entrance (optional locations may
be requested by Marriott).

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G. Service Corridors (Back-of-House)

1. Size/Area:
• Width: Dimensions are net, clear of equipment, columns
or obstructions.
• Ceiling Height: 2.7 m (9 ft.) minimum.
2. Features:
• Walls: Typically, masonry construction. Protect walls with
continuous double (high and low) railings.
• Painted Surfaces: Use epoxy paint in areas subject to
moisture, high wear and abrasion.

H. Locker, Change - Shower and Toilets

1. Location: Near primary Service Corridor.
2. Space Planning: Accommodate separate male and female
spaces (Marriott to verify the maximum staff and work shifts
and male/female divisions).
3. Locker Quantity: 1 locker per Associate; divide between
male (50%) and female (50%) unless indicated otherwise.
4. Locker/Change Areas: Include wood top, change benches;
single full-length mirror.
5. Shower: 1 shower to 50 staff. Divide between male (50%)
and female (50%) unless indicated otherwise.
• Arrange entrance through Locker / Change spaces; not
Toilet or Shower Rooms.
• Construct of water resistant materials.
6. Toilet Areas: Include toilets, urinals, and lavatories in
compliance with codes.
• Provide additional toilet facilities when travel distance to
central toilets is excessive or to meet local laws and
customs.
7. Female Lounge: Include space for single cot and chair.

I. Associate Break Room

1. Location: Central to Associate spaces; near Primary
Service Corridor.
2. Space Planning: Minimum 0.3 m2 (3.0 sq. ft.) per
guestroom for Associate Break Room.
3. Water Cooler: <15B> Provide electric water cooler in or
near space.
4. Cafeteria (optional): See Module <10>. For space with food
service, provide the following:
• Individual style seating with individual tables and chairs
for 4 to 6 persons (no booths); food line for self serve;
hot meal and grille cooking service; dish drop and wash
area; no salad area required.
• Food Line: 4 m (13 ft.) long; one attendant.
• Second means of egress may be required.

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J. Personnel (HR) Offices (optional)

1. Location: Near Associate Entrance and within visual
control of Security Dispatcher.
2. Associates Access: Direct from Service Corridor.
3. Size/Area: As required to comply with Facilities
Program.
4. Space Planning:
• Reception: Include a reception desk or counter with
area for supporting clerical facilities and space to
welcome applicants and process Associate
applications.
• Testing: Locate 1 semi-private work stations near
reception space for applicants' use in completing
applications and testing by computer.
• Storage Space: Accommodate personnel records,
benefit materials and related files.
• Offices: Provide minimum of 48 STC acoustical rating
at Director's Office. Extend walls to underside of
structure above and seal joints.
• Secretary: Part of Reception Area to support Director;
include facilities for copy machine, fax and clerical
equipment. <13C>

K. Training Room - Multi-Media (optional)

1. Location: Locate near Personnel Office to permit flexible
use for a variety of staff training and related personnel
activities.
2. Space Planning: Accommodate the following:
• Small conference and classroom type arrangements.
• Rectangular plan.
• Secure storage area for A/V equipment.
3. Size/Area: As required by Facilities Program.
4. Features:
• TV with DVD / VCR and connected to MATV system.
<13D>
• Computer Work Stations: Provide 1 computer work
station for self-learning program.
• Include audio / video facilities for training activities.

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L. Nurse / First Aid Station (optional)

1. Location: If required, locate near Personnel Office to allow
shared clerical and staffing support.
• Space Planning: Barrier free to accommodate disabled
persons.
• First Aid / Exam Room: Controlled access by nurse;
accommodate single bed, chair, and secure storage of
medical supplies and limited medications.
• Nurse's Office: Single desk arrangement to allow for 2
seated interviewees.
• Toilet Room: Locate immediately adjacent to First Aid/
Exam. Accessible, single unisex toilet, lavatory and
accessories.
2. Size/Area: As required by the Facilities Program.

M. Religious Facilities (optional)

1. General: Verify with Marriott for requirements to
accommodate the religious customs of Associates.
2. Location: If required, locate near Associate Break area.
3. Space Planning: Identify requirements and customs of
group being accommodated.
4. Size/Area: Typically 9.3 m2 (100 sq. ft.). Does not include
another 9.3 m2 (100 sq. ft.) for foot wash area, if required by
religious customs or laws.

N. System Features
1. Coordination: Coordinate with requirements of other
Modules including:
• 13A - Network Cabling & Facilities
• 13B - Computer Equipment & Applications
• 13C - Telecommunications
• 13D - Audio / Visual
• 13E - Security
• 14 - Fire Protection / Life Safety
• 15 - Mechanical, Plumbing & Electrical
• 16A - Materials & Products
• 16B - Signage & Graphics
• 16C - Furniture, Fixtures & Equipment (FF&E)

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