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Date of Release
May 8, 2008
Best of Kosher Washington DC........................ 2 This is the third year of the Washington DC area
kosher survey and the DC community did not
Partners in Customer Feedback....................... 5 disappoint. This year was a record-breaking year for
participation, with over 575 people providing
Complete Survey Results ................................ 6 feedback to the area’s kosher establishments!
Kosher Quality Scores ..................................... 19 With the increase in respondents, the results of this
survey are now even more meaningful – providing
Washington DC Kosher Directory..................... 21 establishments with valuable insights into how
consumers view their performance. The next time
Restaurants ............................................. 21 you go into an establishment, ask the owners what
Bakeries .................................................. 23 they think of the results.
Caterers................................................... 25
Stores/Butchers....................................... 27 This year also marks the launch of the Partners in
Other........................................................ 28 Customer Feedback program (on page 5). This
Kosher Supervision Organizations.......... 30 initiative provides establishments an additional
opportunity to demonstrate their interest in customer
Kosher Blogs & Web Sites ............................... 31 feedback.
Page 1 of 32
2007-2008 Washington DC Area Kosher Community Survey
Overall Winners
In order to qualify for winning recognition, an establishment Best Kosher Bakery Dunkin’ Donuts
must have received at least 100 evaluations. For the category Runner-Up:
winners, the top establishments were determined by adding
together the percentage of customers who ranked the * * *
establishment “very good” or “excellent” in the each category.
For the overall winners, the very good and excellent Best Kosher Store/Butcher: Kosher Mart (Boiling
percentages of all the categories were totaled together. Some Brook)
baked good establishments were not eligible to receive awards Best Kosher Store/Butcher
because of their lack of a full line of products Krispy Kreme Shalom’s Kosher Market
Runner-Up:
and Goldberg’s Bagels (bagels made fresh, other products
from Baltimore).
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2007-2008 Washington DC Area Kosher Community Survey
Stores/Butchers
Winners
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2007-2008 Washington DC Area Kosher Community Survey
Restaurants Bakeries
Winners Winners
Runner-ups
Runner-ups
Food Quality Dunkin’ Donuts
Food Quality JCC Cafe Service Quality Shalom’s Bakery
Service Quality Pita Plus Selection Kosher Pastry Oven
Environment Pita Plus Shalom’s Bakery
(Décor/Appearance/ Environment Dunkin’ Donuts
Cleanliness) (Décor/Appearance/
Value JCC Café Cleanliness)
Eli’s Restaurant Price Kosher Pastry Oven
Page 4 of 32
2007-2008 Washington DC Area Kosher Community Survey
Kosher Community Surveys is pleased to award PICF
Partners in Customer Feedback
recognition to the following establishments
Gold
Kosher Community Surveys started a new initiative
Ben Yehuda Café & Pizzeria
this year, called the Partners in Customer Feedback
Program (PICF), where kosher establishments can
demonstrate their commitment to customer feedback. Silver
Goldberg’s Bagels
The following text describes the general requirements
for each of the three levels of recognition: Bronze
Moti’s Grill
Bronze: Indicates a general interest in obtaining Kosher Mart
feedback from customers. Pita Plus
Breads Unlimited
Silver: Posts a flyer in the establishment about the JCC Cafe
KCS kosher survey (or equivalent activity).
The following establishments did not respond to Kosher
Community Surveys about the PICF program: Shalom’s, Eli’s
Gold: Includes an announcement about the KCS Restaurant, Kosher Pastry Oven, Max’s Place, Nut House
kosher survey in a customer e-mail or hard copy Pizza, Royal Dragon, Shaul’s, Siena’s Pizza, and Dunkin
newsletter/mailed flyer (or equivalent activity). Donuts. We hope to hear from all establishments next year.
Page 5 of 32
2007-2008 Washington DC Area Kosher Community Survey
Kosher Mart (Boiling Brook)
Selection of
1% 5% 16% 45% 32%
merchandise
Summary of Comments:
As the largest kosher store in the area, Kosher Mart’s offerings are
large and so are its challenges. Customers appreciate the renovations
and enjoy the large selection of goods in general, and Israeli products
and wines in particular. The owners receive positive remarks from the
community; unfortunately, their staff needs improvement: - they are
described as uninterested in assisting customers/answering questions,
unfriendly, and inattentive (especially at the prepared foods and deli
counter). Patrons mentioned that there did not appear to be enough
staff on hand. Cleanliness is still a challenge here. Customers are
frustrated that items are sold past expiration dates. Last, customers find
it hard to find prices on products, and do not want to locate a scanner to
get that information.
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2007-2008 Washington DC Area Kosher Community Survey
Kosher Mart (Rollins) Shalom’s Kosher Market
Poor Fair Good V.Good Excellent Poor Fair Good V.Good Excellent
Service quality 8% 13% 31% 37% 10% Service quality 3% 8% 28% 40% 20%
Selection of Selection of
6% 34% 37% 18% 5% 1% 7% 37% 44% 11%
merchandise merchandise
Price 14% 26% 40% 17% 2% Price 11% 25% 38% 22% 3%
Number of respondents for this store: 183 Number of respondents for this store: 431
Page 7 of 32
2007-2008 Washington DC Area Kosher Community Survey
Shaul’s Kosher Market
Kesher Israel Sisterhood
Poor Fair Good V.Good Excellent Presents
Service quality 3% 10% 20% 33% 32% Red, White & Blueberry
Cooking Kosher in our Nation’s Capital
Environment 6% 11% 35% 35% 12%
(cleanliness/layout)
Selection of
6% 28% 34% 24% 7%
merchandise
Summary of Comments:
Shaul’s Kosher Market puts a positive face forward with its
owner, Shaul, whom customers find to be very friendly and
helpful. The store itself is considered to provide a good
selection of Israeli products, and people appreciate the
accommodation of special meat requests. Customers
recommend that Shaul consider refreshing the environment a Each cookbook is priced at $25 plus shipping and handling.
bit as well as cleaning the store more often. As a relatively Contact sisterhood@kesher.org for more information.
small store, it has limited selection overall. Patrons also
mentioned finding food item beyond their expiration dates.
Page 8 of 32
2007-2008 Washington DC Area Kosher Community Survey
Ben Yehuda Cafe and Pizzeria
Page 9 of 32
2007-2008 Washington DC Area Kosher Community Survey
Eli’s Restaurant Goldberg’s Bagels
Poor Fair Good V.Good Excellent Poor Fair Good V.Good Excellent
Food quality 1% 6% 23% 45% 25% Food quality 1% 2% 20% 48% 30%
Service quality 3% 9% 26% 42% 21% Service quality 3% 6% 26% 46% 19%
Environment Environment
(cleanliness/ 2% 6% 23% 44% 26% (cleanliness/ 2% 5% 30% 40% 23%
appearance/décor) appearance/décor)
Number of respondents for this store: 273 Number of respondents for this store: 224
Page 10 of 32
2007-2008 Washington DC Area Kosher Community Survey
JCC Cafe Kosher Pastry Oven Cafe
Poor Fair Good V.Good Excellent Poor Fair Good V.Good Excellent
Food quality 1% 2% 16% 37% 44% Food quality 1% 3% 13% 36% 48%
Service quality 0% 6% 17% 40% 37% Service quality 4% 7% 26% 39% 25%
Environment Environment
(cleanliness/ 2% 8% 26% 34% 31% (cleanliness/ 0% 1% 16% 41% 43%
appearance/décor) appearance/décor)
Number of respondents for this store: 129 Number of respondents for this store: 155
Page 11 of 32
2007-2008 Washington DC Area Kosher Community Survey
Max’s Place Moti’s Grill
Poor Fair Good V.Good Excellent Poor Fair Good V.Good Excellent
Food quality 3% 11% 24% 44% 19% Food quality 2% 10% 29% 41% 19%
Service quality 7% 19% 33% 33% 8% Service quality 13% 13% 37% 24% 13%
Environment Environment
(cleanliness/ 12% 25% 32% 26% 5% (cleanliness/ 6% 13% 36% 30% 16%
appearance/décor) appearance/décor)
Number of respondents for this store: 396 Number of respondents for this store: 203
Page 12 of 32
2007-2008 Washington DC Area Kosher Community Survey
Nut House Pizza Pita Plus
Poor Fair Good V.Good Excellent Poor Fair Good V.Good Excellent
Food quality 7% 14% 22% 35% 22% Food quality 1% 2% 11% 46% 40%
Service quality 10% 22% 31% 24% 12% Service quality 5% 6% 18% 46% 26%
Environment Environment
(Cleanliness/ 38% 37% 15% 7% 4% (cleanliness/ 2% 4% 17% 53% 25%
appearance/décor) appearance/décor)
Page 13 of 32
2007-2008 Washington DC Area Kosher Community Survey
Royal Dragon Glatt Kosher Restaurant Siena’s Pizza
Poor Fair Good V.Good Excellent Poor Fair Good V.Good Excellent
Food quality 12% 14% 33% 33% 8% Food quality 3% 11% 31% 39% 17%
Service quality 5% 14% 33% 35% 13% Service quality 4% 11% 35% 38% 12%
Environment Environment
(cleanliness/ 6% 13% 34% 35% 13% (cleanliness/ 4% 11% 35% 39% 12%
appearance/décor) appearance/décor)
Number of respondents for this store: 292 Number of respondents for this store: 278
Page 14 of 32
2007-2008 Washington DC Area Kosher Community Survey
Dunkin’ Donuts
Environment
(cleanliness/ 2% 9% 31% 40% 18%
Full Survey Results: Bakeries appearance/ décor)
Page 15 of 32
2007-2008 Washington DC Area Kosher Community Survey
Goldberg's Kosher Bagels (Rockville) Kosher Mart’s Bakery
Poor Fair Good V.Good Excellent Poor Fair Good V.Good Excellent
Food quality 1% 4% 11% 32% 52% Food quality 7% 11% 34% 39% 9%
Service quality 2% 5% 19% 40% 36% Service quality 10% 12% 39% 27% 12%
Environment Environment
(cleanliness/ 1% 2% 27% 39% 31% (cleanliness/ 5% 18% 45% 25% 8%
appearance/décor) appearance/décor)
Number of respondents for this store: 245 Number of respondents for this store: 228
Page 16 of 32
2007-2008 Washington DC Area Kosher Community Survey
Kosher Pastry Oven Krispy Kreme Donuts (various locations)
Poor Fair Good V.Good Excellent Poor Fair Good V.Good Excellent
Service quality 3% 9% 23% 27% 38% Service quality 1% 4% 18% 39% 39%
Environment Environment
(cleanliness/ 0% 2% 13% 42% 44% (cleanliness/ 1% 3% 18% 31% 47%
appearance/décor) appearance/décor)
Number of respondents for this store: 177 Number of respondents for this store: 131
Page 17 of 32
2007-2008 Washington DC Area Kosher Community Survey
Shalom’s Bakery
Environment
(cleanliness/ 5% 14% 35% 35% 11%
appearance/décor)
Summary of Comments:
Patrons of Shalom’s Bakery expressed positive comments,
mostly about the cakes. This bakery was singled out as a key
source for kids’ birthday cakes. Cookies were also mentioned
as being fairly good. The breads in general received neutral to
negative comments – with particular focus on the challahs
(although there were many people who did like the challah).
Customers mentioned in a positive manner a new baker at this
establishment who offering new products. The level of service
was described as good, although there have been issues with
the accuracy of call-in orders.
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2007-2008 Washington DC Area Kosher Community Survey
Restaurants
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2007-2008 Washington DC Area Kosher Community Survey
Stores Bakeries
Page 20 of 32
2007-2008 Washington DC Area Kosher Community Survey
Restaurants
Eli's Restaurant
1253 20th Street NW
Washington, DC 20036-2307
(202) 785-4314
www.elis-dc.com
Supervision: Rabbinical Council of Greater
Washington
Page 21 of 32
2007-2008 Washington DC Area Kosher Community Survey
Goldberg's New York Bagels Moti's Grill
4824-6 Boiling Brook Parkway 4860 Boiling Brook Parkway
Rockville, MD 20852 Rockville, MD 20852
(301) 816-9229 (301) 468-0400
www.goldbergsbagels.com www.koshermart.com
Supervision: Rabbinical Council of Greater Supervision: Rabbinical Council of Greater
Washington Washington
JCC Cafe
1529 16th Street NW Nut House Pizza
Washington, DC 20036 11419 Georgia Avenue
(202) 387-3246 Wheaton, MD 20902
www.jcccafe.com (301) 942-5900
Supervision: Rabbinical Council of Greater Supervision: Rabbinical Council of Greater
Washington Washington
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2007-2008 Washington DC Area Kosher Community Survey
The Pomegranate Bistro Bakeries
7943 Tuckerman Lane
Potomac, MD 20854 Eden Cake, LLC
(301) 299-9888 Potomac MD 20854
www.pombistro.com (301) 279-7951
Supervision: Rabbinical Council of Greater www.edencake.com
Washington rachelle@EdenCake.com
Royal Dragon Glatt Kosher Restaurant Dunkin Donuts - Twinbrook Shopping Center
4840 Boiling Brook Parkway 2006 Viers Mill Road
Rockville, MD 20852 Rockville, MD 20850
(301) 468-1922 (301) 762-5864
www.royalkosherrestaurant.com Supervision: Rabbinical Council of Greater
Supervision: Rabbinical Council of Greater Washington
Washington
Dunkin Donuts at JCC of Greater Washington
Siena's Pizzeria 6125 Montrose Road
11417 Woodglen Drive Rockville, MD
Rockville, MD 20852 Supervision: Rabbinical Council of Greater
(301) 770-7474 Washington
Supervision: Rabbinical Council of Greater
Washington Goldberg's New York Bagels
4824-6 Boiling Brook Parkway
Rockville, MD 20852
Supervision: Rabbinical Council of Greater
Washington
Page 23 of 32
2007-2008 Washington DC Area Kosher Community Survey
Kosher Pastry Oven Krispy Kreme Doughnuts #226
1372 Lamberton Drive 14919 Shady Grove Road
Wheaton, Maryland 20902 Rockville, MD 20850
(301) 592-8844 Supervision: Rabbinical Council of Greater
www.thekosherpastryoven.com Washington
Supervision: Rabbinical Council of Greater
Washington Krispy Kreme Doughnuts #3509
1350 Connecticut Ave NW
KosherMart Washington, DC 20036
4860 Boiling Brook Parkway Supervision: Rabbinical Council of Greater
Rockville, MD 20852 Washington
(301) 468-0400
www.koshermart.com Shalom Kosher Market and Bakery
Supervision: Rabbinical Council of Greater 2307 University Blvd West
Washington Silver Spring, MD 20902
(301) 946-6500
Krispy Kreme Doughnut Corporation www.TheShalomGroup.com
6332 Richmond Highway Supervision: Rabbinical Council of Greater
Alexandria, VA 22306 Washington
Supervision: Rabbinical Council of Greater
Washington Zomick’s
Distributed by Capital Challah
(301) 593-5775
Supervision: Five Town Vaad and the OK
Notes: Weekly orders to Capital Challah can be
picked up at certain locations around the area
Page 24 of 32
2007-2008 Washington DC Area Kosher Community Survey
Caterers
Cakes Plus
3325 Corridor Market Place Captain T Catering
Laurel, MD 20724 c/o Shaul Kosher Market
(301) 490-3600 1319 Lamberton Drive
Supervision: Metro-K Wheaton, MD 20902
(240) 353-4855
New Yorker Bakery/Bread's Unlimited www.CaptainTFood.com
Breads Unlimited Supervision: Rabbinical Council of Greater
6914 Arlington Rd Washington
Bethesda, MD 20814
(301) 656-2340 Catering by Weiss
Supervision: Metro-K 8 Gwynns Mill Court
Owings Mills, MD 21117
(800) 459-0009
www.cateringbyweiss.com
Supervision: Star-K & Rabbinical Council of Greater
Washington
Page 25 of 32
2007-2008 Washington DC Area Kosher Community Survey
Claudia's Kitchen Ester's Catering
11431 Cronhill Drive, Suite C 6312 Benhurst Road
Owings Mills, MD 21117 Washington DC, MD 21209
(410) 581-0234 (410) 358-2306
www.claudiaskitchen.com Supervision: Star-K
Supervision: Star-D
Milk and Honey Bistro Inc.
Dahan of Washington 1777 Reisterstown Road
14670 Southlawn Lane Washington DC, MD 21208
Rockville, MD 20850 (410) 486-4344
(301) 294-8445 Supervision: Star-K & Rabbinical Council of Greater
www.dahancaterers.com Washington
Supervision: Rabbinical Council of Greater
Washington O'Fishel
700 Rockland Hills Drive
Dovid Elgamil Catering Washington DC, MD 21209
3809 Clarks Lane, Suite 301 (410) 764-3474
Washington DC, MD 21215 Supervision: Star-K
(410) 764-1263
Supervision: Star-K Orli Catering
3103 Northbrook Road
Baltimore, MD 21208
(877) ORLY-TLC
Supervision: Rabbinical Council of Greater
Washington & Star-K
Page 26 of 32
2007-2008 Washington DC Area Kosher Community Survey
Royal Dragon Glatt Kosher Caterers Stores/Butchers
4840 Boiling Brook Parkway
Rockville, MD 20852 Kosher Mart
(301) 468-1922 4860 Boiling Brook Parkway
Supervision: Rabbinical Council of Greater Rockville, MD 20852
Washington & Star-K (301) 468-0400
www.koshermart.com
Sara's Fine Catering
Supervision: Rabbinical Council of Greater
4860 Boiling Brook Parkway
Washington
Rockville, MD 20852
(301) 468-0400
Kosher Mart
www.sarasfinecatering.com
188 Rollins Avenue
Supervision: Rabbinical Council of Greater
Rockville Maryland 20852
Washington
(301) 468-4840
www.koshermart.com
Signature Kosher Catering by Max's
Supervision: Rabbinical Council of Greater
2319 University Boulevard West
Washington
Wheaton, MD 20902
(301) 949-6297
Shalom Kosher Market and Bakery
www.TheShalomGroup.com
2307 University Blvd West
Supervision: Rabbinical Council of Greater
Silver Spring, MD 20902
Washington
(301) 946-6500
www.TheShalomGroup.com
Supervision: Rabbinical Council of Greater
Washington
Page 27 of 32
2007-2008 Washington DC Area Kosher Community Survey
Shaul's Kosher Market Other
1319 Lamberton Drive
Wheaton, MD 20902 Brookville Market
(301) 593-1800 3427 Connecticut Ave NW
Supervision: Rabbinical Council of Greater Washington DC 20008
Washington (202) 244-9114
Note: Carries many kosher products.
Magruder’s
1371 Lamberton Dr
Silver Spring, MD 20902
(240) 290-0722
Note: Carries many kosher products.
Page 28 of 32
2007-2008 Washington DC Area Kosher Community Survey
Trader Joe’s Sabra Deli @ Maryland Hillel
2425 L St. NW (on 25th St. between L and M) 7612 Mowatt Lane
Washington, DC 20037 College Park, MD 20740
(202) 296-1921 (301) 422-6200
Note: Carries many kosher products. Supervision: Rabbinical Council of Greater
Washington
Shoppers Food Warehouse
Fair City Mall, District Market
9622 Main Street George Washington University
Fairfax, VA 22203 800 21st Street NW
(703) 978-1256 Marvin Center, Room 311
Note: Carries many kosher products. Washington, DC 20052
Note: Carries many kosher products.
Hebrew Home Cafeteria
6121 Montrose Road
Rockville, MD 20852
(301) 770-8345
Supervision: Rabbinical Council of Greater
Washington
Page 29 of 32
2007-2008 Washington DC Area Kosher Community Survey
Kosher Supervision Organizations
Page 30 of 32
2007-2008 Washington DC Area Kosher Community Survey
Web Sites & Blogs
Relating to Kosher Food
The Kosher Blog
www.kosherblog.net
The Kosher Blog is a major compendium of recipes, product
and restaurant reviews, industry gossip, and miscellaneous
information about real kosher-living “issues that simply can’t be
Kosher Community Surveys found elsewhere” on the Internet.
www.kosher-community-surveys.com Kashrut.com
Home of all things about kosher community surveys! www.kashrut.com
This site has a variety of kosher-related resources, including
* * * kosher food alerts, kosher travel, articles about kosher food
processing.
The following web sites are not affiliated with Kosher
Kosher Today
Community Surveys LLC, but are listed here because www.koshertoday.com
they might be of interest to you. KosherToday is the leading source of news for the kosher food
and beverage industry.
Kosearch
http://www.kosearch.org/
Kosher-specific Internet search by limiting results to an
expertly-selected collection of trusted websites.
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2007-2008 Washington DC Area Kosher Community Survey
End Notes
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2007-2008 Washington DC Area Kosher Community Survey