ASSESSMENT TASK 2

BUSINESS PLAN
MEET WITH SENIOR MANAGEMENT TO DISCUSS ON BUSINESS PLAN OF
OZHOUSE CLEAN
PURPOSE
• To Give Business the Best Possible Chance of Success.
Writing a business plan will ensure that pay attention to both the broad
operational and financial objectives of new business and the details, such as budgeting and
market planning.
Besides, writing a business plan also will carry out marketing analysis and
competitive analysis stage, thus providing the business a better chance of success.
COMPONENTS IN BUSINESS PLAN

Executive Company Market analysis Organisation and

Summary description management

Sales strategies Funding Financial

requirements Projections
EXECUTIVE SUMMARY – OZHOUSE CLEAN

• based in Melbourne.
• Offers professional, residential cleaning services.
• The company was established in 2005 and is a family business.
• James and Nancy are the Directors of the company. Their
daughters, Amanda and Sarah are the Operations Manager and
the Administration Manager respectively.
• As business grow, there may need more management and
administrative staff employed, for example marketing officer
• The company has employed 15 cleaners, all of whom are part-
time contract staff working between 10 and 15 hours a week.
VISION
• Ozhouse are constantly working to establish themselves as the most respected and
sought-after contract cleaning and facilities support service in Melbourne. On top of
that, to provide the customer with all residential cleaning services in an environmentally
sound, completely trustworthy, and professional manner. We exist to attract and
maintain customers.
VALUES

Respect Responsibility Caring

Excellence Integrity Innovation

OBJECTIVES

Provide our customers with a professional and friendly services.

To increase the number of clients by 20% in the first year of introducing commercial
cleaning services and 10% thereafter.

Meet or exceed the expectations of customers.

Implement best practice in cleaning operations, including environmentally

sustainable practices.
KPI TO ACCESS ACHIEVEMENT

Customers
Total Sales Number of new
Production cost Survey Feedback
Revenue customers
Form
ASSESSMENT TASK 4
COACHING MEETING
MEET WITH CONTRACT CLEANER
PURPOSE OF THE MEETING
To set up a meeting with the contract cleaners to investigate the situation and to provide
coaching on the expected level of performance
 The cleaning services provided to the customers
do not meet the customers’ satisfaction. There are
a number of residential customers no longer use
PROBLEM the services of the business because of lack of
satisfaction with the quality of the service
provided, specifically the level of cleanliness and
attention to detail
 All surfaces, including floors, bench tops and shelves
cleaned so that they are free of dust and dirt.

Rubbish bins emptied and cleaned.

LEVEL OF
EXPECTED Shower screens and mirrors cleaned and free of
soap build up and streaks.
PERFORMANCE
Only cleaning products provided are used.

All cleaning services must be provided in the

allocated time