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Connectrix Cisco :How to configure call home on Cisco MDS using CLI and DCNM web client .

Article Number: 544270

Version: 2
Article Type: How To
Audience Level: Level 30 = Customers
Last Published: 05 Jun 2020
Summary: Steps to configure Call home feature using Cisco MDS using CLI and using DCNM Web Client

Instructions Steps to configure call home using CLI :

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Ensure that the SMTP server is correctly configured . 

1)Enabled call home using the command :

#config t 
#callhome 
#enable 

2)Assigned the contact information using the below steps :

Step 1: switch# config t                                                                                // Enters configuration mode.

Step 2:  switch# snmp-server contact abc@companyname.com                //Configures the SNMP contact e-mail address to receive a test
message reply from Cisco.
Step 3 switch(config)# callhome                                                                 //Enters the Call Home submode.
switch(config-callhome) 
Step 4 : switch(config-callhome)# email-contact abc@company.com
successfully updated the information switch(config-callhome)                 

3)Configured Destination Profiles 

Step 1 :switch#config t
Step 2 :switch(config)#callhome
Step  3: switch(config-callhome)# destination-profile short-txt-destination abc@company .com    // Configures a destination e-mail
address for a message sent in short text format. This                                                                                                                                     text
provides the basic explanation of the failure. Tip Use a pager-related e-mail address for this option.
switch(config-callhome)# destination-profile short-txt-destination message-size 100000               //Configures a destination message
size for a message sent in short text format. The                                                                                                           valid range is  0 to
1,000,000 bytes and the default is 4000. A value of 0 implies that a message of any size can be sent

4) Configured reply-to and from email id using the below steps :

Step 1 :switch# config t                                                                         //Enters configuration mode.

Step 2 :switch(config)# callhome                                                           //Enters Call Home submode
Step 3 switch(config-callhome)# transport email from test@company1.com       // Optional. Configures the from e-mail address.
Step 4 switch(config-callhome)# transport email reply-to abc@place.com      //Optional. Configures the reply-to e-mail address to which
all responses should be sent.

5) Configured SMTP server and port 

Step 1: switch# config t                                                                                                 //Enters configuration mode.

Step 2 switch(config)# callhome                                                                                   // Enters Call Home submode.
 Step 3:switch(config-callhome)# transport email smtp-server X.Y.Z.A port 30     //Configures the DNS or IP address of the SMTP server
to reach the server. The port usage defaults to 25 if no port                                                                                       is specified. Note The port
number is optional and, if required, may be changed depending on the server location.

>>After all this configuration #show callhome output looked something like this:

#show callhome
callhome enabled
 Callhome Information:
contact person name(sysContact):test@dell.com
contact person's email:abc@dell.com
contact person's phone number:XXXXXXXX
street addr: ABC Street 
site id:1
customer id:111111
contract id:1111
switch priority:4
duplicate message throttling : enabled
periodic inventory : enabled
periodic inventory time-period : 7 days
periodic inventory timeofday : 08:00 (HH:MM)
Distribution : Disabled

The output of #show callhome transport looked something like this :

AMER-9509-Gen2(config-callhome)# show callhome transport

from email addr:test@dell.com
reply to email addr:abc@dell.com

smtp server:10.XX.YY.ZZ
smtp server port:25
smtp server priority:0

http proxy server:

http proxy server port:
http proxy status:Disabled

Sent a test callhome :

AMER-9509-Gen2(config-callhome)# callhome test

trying to send test callhome message
Successfully sent Test callhome message to destination profile : ABC
Successfully sent Test callhome message to destination profile : short_txt

Received a email alert something like this 

System Name:AMER-9509-Gen2
Time of Event:2020-06-02 10:30:47 GMT-04:00 Event Description:Test Test message Severity Level:2

How to configure Call home using DCNM Web Client :

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Step 1
Choose Administration > Event Setup > EMC Call Home.

Step 2
Select the Enable check box to enable this feature.

Step 3
Use the check box to select the fabrics or individual switches.

Step 4
Enter the general email information.

Step 5
Click the Apply to update the email options.

Step 6
Click Apply and Test to update the email options and test the results.
 

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First Published Thu Jun 04 2020 09:08:25 GMT

Primary Product Connectrix MDS-Series Hardware

Product Connectrix MDS-Series Hardware