QUESTION 1 Answer

 The best way to respond to the store manager’s behavior is to make him realize that his
behavior was not good with the staff and no staff is going to work with him in that way
and make him aware about the condition of some employee thinking about moving on. As
managers are also humans, they can also make mistakes sometimes. In order to promote
positive leadership. It will be very helpful to talk with the store manager calm him down
and make him realize nothing can be change by anger, but if he/she changes attitude
towards employees and apologize for his rude behavior things can change and work also.

 The principles of emotional intelligence that are not demonstrated by store manager are
self- regulation, motivation and empathy

 The store manager should have acted in a normal way and should have communicated in
normal, motivational accent so that the performance of the store will be high and better
from the next time. He/ She must also. Tell the staff about the mistakes and things that
produced in low performance so that the staff should keep in mind to avoid such things.

 The connection between store manager and store morale is very low, the behavior of
manager drops the morale of store to the very down level everyone is hurt by this
behavior effect the store in a very bad way.
QUESTION 2 answer

 Possible misinterpretation of behaviors in a diverse workplace can be:

a. Nonunderstanding of workers between them.
b. Non friendly working environment with lack of support to each other.

 I would like to explain the employee who come to me with complaint in a way that
“maybe she is not in love in drinks because her religion does not allow her to drink
alcohol. Maybe she was not of the nature who quickly adjusts and involves in every
environment, but she is a valuable worker with good skills give her sometime and she will
adjust herself with the team”.

 In order to raise the cultural awareness, the team should be taking of global citizenship.
Practice good manners and bridge the cultural gaps with quality communication by
observing and listening to their colleagues. To avoid misunderstandings, talk in a good
manner and never talk against the culture of anyone. Effective communication is always
the key to good friendships.

QUESTION 3 answer
 After doing so much efforts to build a culture of teamwork with no outcomes I would like
to have a deep breath and think of new ideas for building it up. The employee must be
feeling self-aware but are not taking the team awareness in. their minds.

 Learning styles, personality types and communication styles describe the nature of any
person. By observing the employees, the nature of them are identified and then according
to their nature.

 In order to satisfy the needs, following principles are to be fulfilled:

a. Self-awareness, Self-reflection and regulation, social skills
b. Self-awareness, empathy, motivation
QUESTION 4 answer

 The relation between emotional people and attainment of business objectives in

workplace is that emotionally effective people are the one who knows the principle of
emotional intelligence and their importance so regarding this the goals become much
easier to achieve.

 The emotional impact of decision-making could lead to better decision-making with

respect to business objectives because the principle of emotional intelligence are in the
key to decision making as they taught about self-awareness, motivation and other
valuable factors which leads to better decision making.

 The process that should be taken into account while making decision is:
- Self-aware: should be self-aware what you are up to.
- Empathy: Show empathy to the colleagues and share the matter about them before
making any decision to get the better options.
- Motivate: Motivate them to speak to that you have better ideas and options. If you
don’t motivate them they will hold their ideas inside them and that may cause a lack
of understanding.