This position description is designed to outline primary duties, qualifications

and job scope, but not limit the Oracle to just the work identified. It is our e
xpectation that each employee will offer his/her services to ensure the success
of the organization and company.
Purpose of Position: This position is responsible for ongoing analysis of inform
ation pertaining to the Premier Support Organization, obtained from a variety of
sources, including and not limited to OKS, Order Management, Install Base, OKI,
Customer Intelligence and Support 360. It involves development and preparation
of data and business analysis and the ability to analyze systems and data flows.
It requires proficiency with analytical tools (Excel), Oracle systems, knowledg
e of data analysis methodology, strong communication skills and a strong commitm
ent to and affinity for delivering the highest level of customer service.
Job Requirements:
Job Functions:
Work with Global Premier Support Team and cross functionally to perform data ana
lysis in support of ad-hoc or standing internal customer requests providing usef
ul and insightful interpretations of the data.
Research and respond to ad-hoc business questions regarding various business sce
narios, or target populations, like key customers, types of contracts, relevant
products or various order types.
Learn reporting tools, data querying to fulfill basic reporting needs.
Develop awareness and familiarity with multiple data sources, and the benefits a
nd limitations of using them.
Develop and define appropriate methodologies for collecting, analyzing, and pres
enting information to different audiences.
Work with internal customers to develop and understand their needs and specifica
tions, providing insights and recommendations on how to meet them.
Document specifications and processes used in the development of analysis.
Deliver analysis results in the form of documents, presentations or verbally.
Determine timely and appropriate participation of users/customers in data collec
tion and querying process
Identify system or process improvements and engage in problem solving cross func
tionally.
Plan and participate in cross-training when needed.
Implement mechanisms and processes for gathering and combining information from
multiple systems.
Develop awareness and familiarity with multiple data sources, and the benefits a
nd limitations of using them.
Develop and define appropriate methodologies for collecting, analyzing, and pres
enting information to different audiences.
Work with internal customers to develop and understand their needs and specifica
tions, providing insights and recommendations on how to meet them.
Document specifications and processes used in the development of analysis.
Deliver analysis results in the form of documents, presentations or verbally.
Determine timely and appropriate participation of users/customers in data collec
tion and querying process
Identify system or process improvements and engage in problem solving cross func
tionally.
Plan and participate in cross-training when needed.
Additional Details:
Skill Set:
Excellent analytical skills.
Ability to break down a complex set of data or information into simplified meani
ngful interpretations.
Excellent written and oral communication and presentation skills.
Ability to prioritize and manage multiple requests to committed timelines.
Strong motivation, initiative and attention to detail.
Expert in MS Office Suite products with special attention to Excel and PowerPoin
t.
Job Function Business Analyst