Вы находитесь на странице: 1из 12


Ride offers fitness

opportunities, p. 10

A publication of Norton Healthcare December 2010

Norton Healthcare, UK HealthCare

to collaborate
In November Norton Healthcare and more efficiently while also ensuring immediate
UK HealthCare signed a memorandum of access to the best subspecialists in Kentucky.”
agreement to work together to improve The decision to formalize these ongoing
New weight management
center opens, p. 3 health care for all Kentuckians. Over the alliances came after leadership from
next several months, the two organizations both organizations met to discuss their
will explore partnership alliances in clinical experiences in providing the full continuum
programs/services, teaching programs, of care for patients within a large geographic
children’s health issues and preparation for area and how best to serve those patients.
health care reform. Kentucky has very poor health rankings in
“Our goal is to develop a pre-eminent its adult and pediatric populations, with
statewide system of care that will expand the particular challenges and opportunities in
services available to all Kentuckians in their the areas of cancer, heart disease, stroke/
Legislation targets child
abuse, p. 6 local hospitals,” said Stephen A. Williams, neuroscience and diabetes. Both institutions
president and CEO. “We also are focusing share a common vision and commitment to
on developing stronger clinical partnerships provide leadership to address these daunting
throughout the commonwealth. challenges. A partnership based on those
By working together, our shared values can significantly accelerate
physicians and other health progress toward improving the health status
care professionals will of Kentuckians.
provide a wider range of “UK and Norton Healthcare’s decision
higher quality services comes as the nation’s health care system is
Family gives back to
Kosair Children’s NICU, p. 11 preparing for reform. Health care providers
across the country have Peoplerecognized that

they must embrace collaborations that

provide high-quality care while emphasizing
efficiency and limiting unnecessary, costly
duplication of services,” Williams said.
“Regional cooperation and pooling of
resources will be essential features of what
is sure to be a national trend in the years
to come, and Norton Healthcare’s and UK’s
decision puts Kentucky on the leading edge
of that new reality.”
–Steve Menaugh

Brittany Surface, pharmacy resident, is on a one-month

rotation at Norton Hospital. Serving as her preceptor
is Chris Maloy, inpatient supervisor, Norton Hospital
Pharmacy. Norton Healthcare and the University
of Kentucky partner to provide pharmacy practice
experience for fourth-year pharmacy students.
Photo by Nick Bonura
Congratulations Making a NEWS Briefs
Difference Award winners
Norton Healthcare Making a Difference Awards For the second consecutive year, Norton Cancer
recognize departments that have substantially increased Institute has received a Summit Award from Press Ganey
their Press Ganey scores but have not yet achieved the Associates Inc. This year the national award recognized
90th percentile or departments not surveyed that have Norton Cancer Institute for managing patient wait
undertaken specific actions to improve service levels. times and providing an excellent level of overall service
Making a Difference Award recipients use various to its patients. Press Ganey currently partners with
methods to improve patient satisfaction: more than 10,000 health care facilities, including 50
Norton Suburban Hospital – Labor and Delivery. percent of U.S. hospitals, to measure and improve the
Staff embraced the concepts of patient- and family- quality of their care. The company’s databases are the
centered care. Efforts were made to encourage skin- largest in the industry and allow facilities nationwide
to-skin bonding and early initiation of breast-feeding. to benchmark their results against peer organizations.
Patients desiring natural childbirth were accommodated. The Summit Award recognizes top performing facilities
These efforts embody the five caring concepts of that sustain the highest level of customer satisfaction
Swanson’s Theory of Caring – being with, maintaining for three or more consecutive years and is the health
belief, knowing, doing for and enabling. care industry’s most coveted symbol of achievement in
Kosair Children’s Hospital – CT Scan. After patient satisfaction. This year, Norton Cancer Institute is
registration is complete, patients and families are one of only 80 organizations in the nation to receive this
immediately contacted. A staff member explains the prestigious honor.
procedure, answers questions and addresses concerns.
Norton Audubon Hospital – 4 West. The unit Lori Shea, unit secretary in 5ACJ
adopted the Audubon Care Coordination Plan. The – neuro/spine transitional care unit,
plan’s goal is to improve communication among all Norton Hospital, was one of eight
parties to ensure patient safety, quality of care and women featured in a special breast
overall satisfaction with the patient experience. cancer supplement to the October
Norton Audubon Hospital – 6 West. The nurse issue of Today’s Woman magazine.
manager and assistant managers round daily on Shea, who was diagnosed with breast cancer six months
patients and families. The bedside shift report has been ago, formed a team and participated in the American
“hardwired” through additional training, observation Cancer Society’s Making Strides Against Breast Cancer
and reinforcement. walk on Oct. 24.
Norton Community Medical Associates –
Middletown. Staff members greet patients with a smile Winners of the “Respiratory Therapist of the Year”
and thoroughly explain the steps they take before the award at each Norton Healthcare hospital are Helen
patient sees the doctor. Staff members always ask, “Is Crowe, Norton Brownsboro Hospital; Mike Denny,
there anything else I can do for you?” Norton Audubon Hospital; Heather Gailey, Norton
Norton Louisville Primary Care Center. The office Suburban Hospital; Mike Melone, Norton Hospital;
sees patients with or without an appointment. Staff and Andrea White, Kosair Children’s Hospital. The
implemented an instant messaging process so charts Respiratory Services staff at each hospital votes during
can be pulled quickly for walk-in patients. Medical Respiratory Therapy Week to determine who will receive
assistants review each patient’s reason for being seen the recognition.
that day to maintain a reasonable patient flow for the
physicians. A group of CPA Lab employees was the top
Norton Community Medical Associates – fundraising team for the 2010 Komen Louisville Race
Clarksville. Medical assistants triage their own patients for the Cure. The team participated in memory of their
and have more face-to-face interaction with patients. former co-workers, Melinda Swearingen and Stephanie
Every phone call is answered by a person instead of Stich, who lost their battles with breast cancer. The group
being automatically transferred to the medical assistants’ raised nearly $11,000 through various activities.
voice mail.

2 • Norton News • December 2010

New center focuses entirely on weight loss

Each person has different needs to be successful with “From a surgical standpoint, increased follow-up equals
a weight loss program. Some just need guidance with better outcomes,” Brown said. “By having the surgeons,
food and exercise plans, while others require surgical nurses, dietitians, mental health providers and support
intervention to achieve their weight loss goals. The new groups in one place, patients have easy access to support
Norton Weight Management Center, which opened in from a number of sources.”
November, offers a comprehensive program to meet each To be eligible for bariatric surgery, a person must be at
patient’s needs. least 18 years old and have a body mass index (BMI) over
The 15,000-square-foot, free-standing facility is located 40 or a BMI over 35 with other obesity-related diseases.
at 1000 Dupont Road near Norton Suburban Hospital. For more information, call 629-1234 or visit
Dedicated solely to surgical and nonsurgical weight loss NortonBariatric.com.
–Cheryl Lockhart
services, it offers seminars; on-site physicians; medical
weight management services; pre-surgical nursing, dietary
and psychological counseling; pre-admission testing; follow-
up care; and post-surgery support groups.
“The Norton Weight Management Center houses
everything a weight loss patient needs under one roof
except for the actual operating rooms,” said Erin Brown,
director, Bariatric Services. “It’s much more convenient for
the patients.”
The new center was built to bariatric specifications with
wider doorways and halls, appropriately sized furniture
and exam tables, and a scale that is flush with the floor so
that patients can access it via a wheelchair or scooter. It
also features a fitness room where patients can learn to use
exercise equipment in a safe environment with supervision.
The center is decorated with inspirational sayings and
success stories of people who have achieved their goals.
Surgeries continue to be done at Norton Hospital and
Norton Suburban Hospital, both of which are designated
as Bariatric Surgery Centers of Excellence by the American
Society for Metabolic and Bariatric Surgery.

Erin Brown displays educational

information about bariatric surgery at the
new Norton Weight Management Center.

Photo by Nick Bonura December 2010 • Norton News • 3

Volunteers are key to past, present, future
Norton Hospital has a rich history that dates
to 1886, when a group of women from St. Paul’s
Episcopal Church founded the John N. Norton
Memorial Infirmary at Third and Oak streets.
That facility later became Norton Hospital.
Thirteen women from St. Paul’s ran the
hospital as a volunteer board of managers until
1924. The next year they formed the Norton
Woman’s Board, a volunteer organization that
currently has 49 members. The group supports
the Norton Healthcare Foundation by operating
the Norton Hospital gift shop.
“We have raised more than $2 million since
the 1970s,” said Kathleen Bailey, who is serving
her second term as the group’s president. “Our
main focus and main source of income is the gift
The changing roles of women in society
have taken a toll on the Norton Woman’s Board. In a 1952 photograph, Norton Woman’s Board members, from left, Mrs.
Fred Haynes, Mrs. F.W. Drybrough, Mrs. W.F. Rennenberg and Mrs. John
When the organization was founded in 1925, the T.E. Stites present a check to A.E. Hardgrove, superintendent of Norton
first generation of college-educated women was Memorial Infirmary.
entering professions and only about 25 percent
of American women worked outside the home.
Since then, that number has grown to more
than 46 percent. As a result, fewer women are
available to volunteer.
“Most women work now and don’t have much
time for volunteering,” Bailey said.
Virginia Huffman, a past president of the In memoriam
Norton Woman’s Board who died Oct. 11, is Virginia R. Huffman, a longtime friend of Norton
quoted in a 1983 article regarding her views Healthcare and past president of the Norton Woman’s Board,
about the board’s work: died Oct. 11. She was 91. The former Virginia Lee Ryle
“Our services are a way of expressing our was born in Covington, Ky., and lived in Louisville for 63
lay ministry in an area that’s challenging and years. She was an active member of St. Francis in the Fields
interesting and brings self-satisfaction with it. Episcopal Church. Mrs. Huffman also served as president of
We’re here to serve,”
People Huffman said. the U of L Women’s Club and was a member of the board of
The Norton Woman’s Board is accepting the Traveler’s Aid Society and the Woman’s Club of Louisville.
applications for new members. The only Her husband, William C. Huffman, former vice president
requirement is to agree to volunteer twice a of the University of Louisville, preceded her in death. She is
month. For more information or a membership survived by three daughters and sons-in-law, Deborah H. and
application, contact Deloris White, volunteer Donald P. Schenk of New York; Cynthia A. Huffman and Ray
manager, at deloris.white@nortonhealthcare.org Heacox of Mercer Island, Wash.; and Diana L. Huffman and
or 629-7075. Kenneth S. Levine of Bethesda, Md.; three grandchildren; one
great-grandchild; and a sister.
–Cheryl Lockhart


4 • Norton News • December 2010

COURSE of the Month
Managing for Excellence
Course registration is available on
This exciting, eight-week leadership development course provides
Nsider under “Learning.” For more
managers and supervisors with training and skill practice in the
information, call Norton University
essentials of leading and managing departments and personnel. Course
at 629-7349 or e-mail
content is based on identified competencies, including building
effective work teams, building trust, communication, managing
performance, decision making, planning and organizing, driving for
results and promoting accountability. Skill practice will be provided
in group problem-solving and situational leadership. The classes are
targeted for new supervisors/managers or experienced supervisors/
managers wishing to gain or improve current skills. Participants must
commit to attending all sessions in the series. Class size is limited to 20
people. The next course begins Jan. 26 and will be held from 8:30 a.m.
to noon on eight successive Wednesdays at 224 E. Broadway, Suite 115,
Classroom 1.


Come to ‘The Longest Night Service’

The longest night of the year, when darkness falls the earliest and
the sun rises the latest the next day, comes amidst a holiday time
adorned with lights: Christmas tree lights, icicle lights on roof edges,
Hanukkah candles lit in menorahs, Kwanzaa lights and Rudolph’s red
nose. While our secular events and religious traditions both use light
to convey warmth and joy, not everyone feels that same warmth and
joy at this time of year.
During the holidays, our thoughts and feelings can turn toward
those loved ones no longer present for the celebrations. And we
grieve. Memories of a first holiday season without a parent, child,
spouse, sibling or friend can bring smiles and sad feelings at the same
time. That mix of emotions comes to many this time of year.
To honor that poignant mix, the Pastoral Care Department is
offering “The Longest Night Service” at all six Norton Healthcare
hospital chapels at 6 p.m. on Tuesday, Dec. 21. It will be a service for
remembering the ones missing from the family tables, the ones no
longer shopped for, the ones not lighting candles this year. And we
will find hope in remembering them.
Come to a hospital chapel on the longest night for a service of
remembrance. Hear words of comfort, light a candle, be prayed for
and receive a message of hope.
–The Rev. Ann A. Letson


ber 2010 • Norton News • 5

D e c e mQuality
Staff continues efforts to stop child abuse
Norton Healthcare officials gave a preliminary report The findings were used to develop a simple skin
Nov. 17 to the Kentucky Legislature’s Joint Committee on assessment tool for early bruising detection and intervention
Health and Welfare regarding data they collected as required that is now administered to all children younger than
by Kentucky House Bill 285. 4 years old admitted to Kosair Children’s Hospital. The
Drafted specifically to reduce pediatric abusive head assessment is used to identify whether the child’s injuries
trauma (shaken baby syndrome), HB285 was introduced in are the result of child abuse.
the health and welfare committee by Rep. Addia Wuchner The findings of the study were published in Pediatrics,
at the urging of Kosair Children’s Hospital physicians the official journal of the American Academy of Pediatrics,
and staff, who were distraught that Kentucky ranks No. 1 and helped support the passage of HB285. O’Flynn
in the nation in frequency of child abuse-related deaths. presented the findings during the National Association of
The bill was signed into law in the spring of 2010 thanks Children’s Hospitals and Related Institutions’ (NACHRI)
to a collaborative effort led by the Children’s Hospital national leadership conference Oct. 18 in Minneapolis.
Foundation Office of Child Advocacy of Kosair Children’s O’Flynn received NACHRI’s inaugural Champion of
Hospital. Analytics and Research Excellence (C.A.R.E.) Award for
The focus of HB285 is twofold: education and awareness. her presentation. The award, created by NACHRI’s Council
Norton Healthcare was named in the bill to lead a pilot on Management Information Systems, recognizes children’s
program to educate new parents from three area hospitals hospitals for the exceptional uses of NACHRI analytics
(Kosair Children’s Hospital, Norton Hospital and Norton program data to improve the efficiency, safety, timeliness and

Suburban Hospital) about the dangers of shaking a baby. effectiveness of care in children’s hospitals.
Educators plan to take the program to 53 birthing centers “If one child is shaken, that’s too many,” O’Flynn said.
statewide. Quality
–Cheryl Lockhart
“We have witnessed far too many incidents of babies
who have sustained lifelong injuries or worse as a result of
abusive head trauma,” said Thomas D. Kmetz, president, Stewardship

Justi O’Flynn, R.N., uses a special doll to

Kosair Children’s Hospital and Pediatric Services. “It is our
demonstrate the dangers of shaking a baby.
hope that the continuing education mandated by HB285
will put a stop to this type of abuse or at least significantly Growth

reduce the incidence.”

Justine “Justi” O’Flynn, R.N., a patient care systems
analyst in the “Just for Kids”
Critical Care Center
at Kosair Children’s
Hospital and chair of the
hospital’s child abuse
task force, conducted
a study comparing
the bruising patterns
of children involved in
accidental versus non-
accidental trauma with
the objective of reducing
non-accidental trauma
through education and
prevention programs.

Photo by Nick Bonura

6 • Norton News • December 2010

Fitness Center celebrates 15-year anniversary
When Curtis Moudry describes the downtown employee The fitness center is open 24 hours a day. All employees
gym, it’s reminiscent of that old TV show “Cheers” – minus are eligible to join, as well as one family member age 18
the bar and the beer. or older. Membership is $14 per pay period (just $1 a day)
Celebrating its 15th anniversary in December, the Fitness via payroll deduction. The center offers daily classes, free
Center of Norton Healthcare is nestled on the first floor of weights and selectorized (adjustable weight) equipment, 20+
Norton Healthcare Pavilion. Moudry, director of the center, pieces of cardio equipment, steam rooms and locker rooms.
said it’s “not your average gym.” Moudry and Jessica King, both certified personal trainers,
“You know the people here – we’re all friends,” Moudry are available for one-on-one training. Members get one free
said. “There’s no need to feel intimidated or like you’re personal training session as well as access to a registered
being judged. No matter your role at Norton Healthcare, dietitian. Massage also is available.
when you’re in a T-shirt and shorts working out, everyone’s For more information about the fitness center, stop by or
the same.” call Moudry at 629-3760.
And they’re always glad you came. You wanna be
–Jennifer Reynolds
where you can see, our troubles are all the same.
You wanna be where everybody knows your name.
Moudry even considers himself a bartender of sorts. Service

“Sometimes people just come in to talk,” he explained.

“And that’s OK. Everyone needs to get things off their
chest.” Quality

Moudry is quick to point out, though, that exercise is

an even better stress-reliever than his listening skills. He
has a knack for gently nudging gym-goers toward a weight Stewardship

machine or a treadmill.
“While it’s nice to have a comfortable atmosphere, we
try to be results-oriented,” Moudry said. “Our members Growth

have seen phenomenal changes in their health, from

weight loss to no longer needing diabetes and hypertension Photo by Nick Bonura
medications.” Curtis Moudry talks with Nancy Spivey, gift accounting
associate for the Children’s Hospital Foundation and one of
12 charter members who still belongs to the gym. The center
now has more than 500 members.

Patient safety survey coming soon

In the coming year there will be an increased focus on The survey, which will be available Jan. 12 through
basic patient safety at Norton Healthcare. As part of that Feb. 2, will be accessible through a link on Nsider and
focus, employees and medical staff in the hospitals, Kosair will take five to 10 minutes to complete. It will ask basic
Children’s Medical Center – Brownsboro and Norton Cancer questions about safety at the unit, hospital and system
Institute will be asked to participate in an online patient levels. Because the survey tool is used nationally, it will
safety survey beginning next month. Employees will be enable Norton Healthcare to benchmark withPeople other
surveyed regarding how they think their unit or department facilities.
and hospital compare in matters relating to safe patient care. Employee and medical staff input is critical to identifying
areas for improving patient safety. Please take this important
opportunity to share your valuable insight.
Quality –Deve Vetter

December 2010 • Norton News • 7

Meet our service stars
Norton Healthcare units, departments and offices Norton Hospital
that have quarterly patient satisfaction scores in the top • Cardiac Rehabilitation
10 percent among nearly 1,500 comparable facilities • Food and Nutrition Services
nationwide become members of Norton Healthcare’s • Nuclear Medicine
exclusive 90th Percentile Club. That kind of achievement • 3R – Obstetrics
takes leadership, teamwork and a strong commitment to • 4K – Telemetry
excellence. Norton Healthcare salutes these exemplary • 5B – Surgical ICU
employees and thanks them for their dedication to • 5C – Transitional Care
compassionate care that meets and exceeds our patients’ • 5L – Telemetry
expectations. Congratulations to our third quarter 2010 • Surgery – Norton Healthcare Pavilion
service stars:
Norton Suburban Hospital
Kosair Children’s Hospital • Emergency
• Food and Nutrition Services • 2E – Gynecology
• 4W/7E – Surgical • 6B – Gynecology
Kosair Children’s Medical Center – Brownsboro • Interventional Radiology
• Emergency Department • Patient Registration: Inpatient, Emergency
• Environmental Services: Ambulatory Surgery, Outpatient • Surgery
• Lab • Women’s Surgery
• Patient Registration: Outpatient, Emergency
• Radiology Diagnostic centers
• Surgical Services • Norton Diagnostic Center – Dupont
• Ultrasound • Norton Diagnostic Center – Fern Creek

Norton Audubon Hospital Norton Cancer Institute
• Cardiac Testing • Norton Infusion Center – Suburban

• CT Scan • Louisville Oncology – Audubon
• Louisville Oncology – Brownsboro
Norton Brownsboro Hospital • Louisville Oncology – Corydon
• Cardiac Testing • Louisville Oncology – Shelbyville
• Care Management
• Emergency Department Norton Physician Services
• Environmental Services: Inpatient, Outpatient, • Norton Advanced Orthopaedics – Louisville
Ambulatory Surgery • Norton Advanced Orthopaedics – Shelbyville
• Food and Nutrition Services • Norton Community Medical Associates – Hurstbourne
• Guest Services: Inpatient, Ambulatory Surgery, Emergency • Norton Community Medical Associates – Pewee Valley
• ICU • Norton Community Medical Associates – Suburban
• 3W – Medical/Surgical • Norton Medical Associates – Mt. Washington
• 4E – Medical/Surgical • Norton Medical Associates – Shepherdsville
• 4W – Medical/Surgical
• Nuclear Medicine
• Radiology
• Sleep Lab
• Surgical Services
• Ultrasound

8 • Norton News • December 2010

Action plans address employee feedback
Because “using employee feedback to make changes” Completion of the action plans was the first step in
was an area identified as needing improvement in the 2010 responding to employee feedback. As systemwide changes
employee engagement survey, Norton Healthcare leadership are implemented, they will be featured in employee
has made it a top priority. communications.
“Action plans that address the changes requested by “Our employees are our greatest asset, and their valuable
employees have been completed by 100 percent of the feedback will help us continue to make Norton Healthcare a
Norton Healthcare management staff required to do so,” better ‘best place to work’ every day,” Coffey said.
said Jason Coffey, R.N., director, Retention and Onboarding. People
–Patti Killion
Creating and following through on the action plans will
help meet the Norton Healthcare strategic initiatives to
“achieve employee workforce goals” and “advance Norton Service

Healthcare’s inclusion strategy,” as well as “build upon

Norton Healthcare’s position as the regional health care
employer of choice.” Quality

Managers will be sharing their action plan goals with

employees and keeping them informed of the progress made
toward achieving the goals. This may occur during staff Stewardship

meetings or through e-mails, department publications or

postings on employee bulletin boards.
“A special icon, or ‘stamp,’ that says Feedback in Action Growth

will be used in these communications to help employees

identify processes and improvements that have been
developed in response to their suggestions,” Coffey said.

LIVING the Service Basics

Regular updates: I keep patients and guests informed.
Updates reduce anxiety for patients and guests, and help set their expectations.
Updates also increase confidence and trust.
• Provide periodic updates when waiting is necessary.
• Give specific, detailed information and explanations when you update.
• Educate patients and families about processes and procedures.

Explain and apologize for unavoidable delays using the five steps of Service with HEART:
• Hear the customer
• Empathize
• Apologize
• Respond
• Thank patients and guests for their patience

Remember to update People

your co-workers and other departments, when appropriate, to keep
them informed as well.
–Chuck Patyk

December 2010 • Norton News • 9
Cycling event motivates N Good Health
employees to stay active
Three Norton Enjoy the holidays while
Healthcare employees eating healthy
were recently asked The following tips for reducing
about their experiences calorie intake have been submitted
in the 2010 Ride by employees who have been
to Conquer Cancer entered in the drawings for a
benefiting Norton chance to win a prize:
Cancer Institute. • Use low-sodium chicken broth
After deciding in mashed potatoes instead of
to be more active, butter, or mix it up with some
Seth Thomas, guest low-fat sour cream. Submitted
services representative by Melinda Murphy, benefits
at Norton Brownsboro representative, Norton Clinical
Hospital, signed up Agency
to participate in the
• To thicken soup, use puréed
Photo by Nick Bonura 2009 Ride to Conquer
veggies instead of traditional
From left, Seth Thomas, Dewayne Edwards and Angela Cancer. As he trained,
Bernardi completed the 2010 Ride to Conquer Cancer.
thickeners (flour, corn
Thomas used the
starch, grains, potato flakes).
Kentuckiana Metro
Submitted by Tammy L.
on the Move online tool to convert his cycling into steps. He subsequently
Smith, practice biller, Norton
received the KMOM 2009 Most Improved Physical Activity Award.
Community Medical Associates
“I signed up for the 2010 two-day, 140-mile ride a couple days after crossing
– Elizabethtown
the finish line in 2009,” Thomas said. “I enjoyed getting to know other people
through the training rides.” • For a standard box of brownie
The ride itself was humbling, according to Thomas. “At several points I was mix, substitute the eggs and
ready to quit, but someone would always encourage me to keep pedaling,” he oil with 1 can of puréed black
said. beans. This saves 720 calories
Dewayne Edwards, emergency room technician at Norton Suburban and 84 grams of fat and increases
Hospital, completed the 68-mile, one-day ride. He rode in memory of his the amount of fiber. Submitted
grandmother, who died from kidney cancer, and in honor of his uncle, who has by Marcelle Brunson, R.N.,
stage 4 bone cancer. Norton Hospital
“About 40 miles out I wanted to quit,” Edwards said. “I just kept thinking Submit your own tips on
I’ve told everyone I’m doing this. So, I am doing this.” how to reduce 100 calories a
At one point Edwards helped another rider who had fallen. They are still day. E-mail your tips to Jamie
bike buddies. Newman, R.N., at jamie.newman@
The 2010 two-day ride was “an amazing journey” for Angela Bernardi, nortonhealthcare.org or Allison
registrar in the Norton Infusion Center at Norton Healthcare Pavilion. She rode Ledford at allison.ledford@
for her mom, who lost her battle with leukemia in 2002, for the best friend she nortonhealthcare.org.
lost to lung cancer and for others who have fought and survived the disease.
“My most memorable moment happened the first day,” Bernardi said. “There
were people cheering, and one woman was yelling ‘Thank you! Thank you for 0 calories
10 a
doing this. Thank you!’ I saw the tears on her face as she took her cap off her



bald head, placing it over her heart. I knew how heartfelt her words were. I
didn’t know this woman, but she touched me in a way that I will never forget.”

–Tammy Warren

10 • Norton News • December 2010
Norton Healthcare launches iPad application
Norton Healthcare is the first health care system in only when an update to that application is made available
Louisville and among the first in the country to launch and uploaded into the smart phone,” said Jerry Roberts,
a mobile application (app) for the Apple iPad. Similar senior Web developer,
People Information Services. “The Norton
to the NortonMobile iPhone app launched Aug. 1, the Healthcare mobile application operates in ‘real time.’”
NortonMobile iPad app has the added feature of providing NortonMobile now is available
users with access to video segments highlighting health for the iPad, iPhone and iTouch.
topics, services and procedures. A version for the Droid is coming
“With extensive video capabilities and the use of soon. To download the free
real-time data, the iPad application allows users to NortonMobile iPad application,
receive information in a way that has never been done in visit the iTunes App Store and
Louisville,” said Gabriel Riggs, manager, marketing Web search “Norton Healthcare” or
strategy, Marketing and Communications Department. “All visit NortonHealthcare.com/
the information is presented immediately without having to NortonMobile.
sync to an external source – and all at the tap of a finger.”
“Some health care mobile applications provide all
available data at once, and the information is refreshed

Family repays kindness in NICU

Shanna and Chad Clark’s baby, Levi, spent 11 days in the Shanna and her seven children delivered all the gifts
neonatal intensive care unit (NICU) at Kosair Children’s to Kosair Children’s in August and visited with many of
Hospital following his birth on Aug. 25, 2009. the employees they had come to know. The gifts were
“He was born full-term, but he had some neurological distributed on Levi’s first birthday.
issues,” Shanna said. “He’s doing really great now. He’s “We hope to make it a yearly thing,” Shanna said. “We
progressed further than anyone expected at this point.” were really blessed by giving.”
While Levi was a NICU patient, the Clarks received a
–Cheryl Lockhart
gift from a woman they did not know whose baby also had
spent time there.
“The gift was a little outfit, and it had a letter with it,” From left, Peg Schervish, socialService
worker, Kosair Children’s
Hospital, with Levi, Chad and Shanna Clark
Shanna said. “It was awfully sweet and very touching. It
made me want to do something for the babies and
parents who came to the NICU after we left.” Quality

Because Shanna knows how to crochet, she

decided to make a blanket and cap for each
baby. Stewardship

“There are generally 25 to 30 families in

the NICU at any time,” she said.
Shanna, who home-schools her children, Growth

recruited help with the project from

people she knows. She taught crocheting
to students and moms in their home-
schooling network and to women from
her church.
“My goal was to give one blanket
and one cap to each family,” she said,
“but we ended up with 46 blankets and
even more hats.”

Photo by Nick Bonura December 2010 • Norton News • 11

Radiothon moves to November Volunteer bequeaths $2.3 million
The Kosair Children’s Hospital Radiothon is moving For more than 10 years before her passing, Margaret
to November. Previously held in February, the radiothon Thompson volunteered at Kosair Children’s Hospital. She
has raised nearly $700,000 in just two years. Main Line and her husband, the late Howard Thompson, wanted to
Broadcasting stations 99.7 (WDJX), B96.5 (WGZB), Magic ensure the good work being done at the hospital would
101.3 (WMJM), 102.3 The Max (WXMA) and 105.1 FM continue – a provision they made clear in their estate plans.
Talk (WLRS) host the two-day event that garners great The Children’s Hospital Foundation has received a gift of
community support for the hospital. The 2011 radiothon $2,335,955 from the Margaret L. and Howard Thompson
will have other changes in addition to the date. However, it’s Trust, which will be used for the area of greatest need at the
never too early to start collecting money to donate during hospital.
the radiothon. Call 629-8060 for details. “Volunteers are deeply committed to our hospital. Their
donations of time can have a tremendous effect on the
He’s makin’ a list … future well-being of children in our community, as well as
the future of Kosair Children’s Hospital,” said Lynnie Meyer,
MSN, R.N., executive director of the Children’s Hospital
Foundation. “We are grateful to the Thompsons for their
dedication to the hospital as well as their generosity to our
For information on planned giving and its tax benefits
or volunteering, call the foundation at 629-8060 or visit

Upcoming 2011 events People

March 4 to 5
University of Louisville Dance Marathon presented by
Chili’s Grill and Bar, Churchill Downs Service

April 21
Derby Divas at Rodes For Him and For Her
Photo by Jamie Rhodes

Santa, a.k.a. Tucker Thomas, Human Resources, Norton

Hospital, visits with Brannock McCartan during Dickens Family Stewardship
Night at the 21st annual Festival of Trees & Lights presented by
Republic Bank to benefit the Kosair Children’s Hospital NICU.
Thomas is one of hundreds of people who volunteered at the
event, which was held Nov. 12 to 14 at Louisville Slugger Field.

Thorntons Challenge for breast health funding

nears halfway mark

Earlier this year, Thorntons Inc. challenged Derby Divas
and the Norton Healthcare Foundation to raise $400,000
over the next several years for the Norton Cancer Institute
Breast Health Program. When the challenge amount is
A Publication of Norton Healthcare
raised, Thorntons will donate $100,000 to reach a total Marketing and Communications Department
of half a million dollars raised to support Norton Cancer EDITOR: Cheryl Lockhart
DESIGNER: Kevin Bayless
Institute. This includes funds generated through the annual COPY EDITORS: Jen Reynolds, Tammy Warren
Derby Divas event, the Sacred Heart/Assumption Pink and P.O. Box 35070
Louisville, KY 40232-5070
White field hockey game and other events. To date, the 502.629.8070 Phone
502.629.2688 Fax
challenge has raised $196,000. nortonnews@nortonhealthcare.org
©2010 Norton Healthcare

M o d e r n H e a l t h c a re ’s Best Places to Work in Healthcare 2009

B e st P l a ce s to Wo r k in Kentucky – five consecutive years