ALCATEL-LUCENT

OMNIPCX OFFICE RICH

COMMUNICATION EDITION
SMALL AND MEDIUM BUSINESSES
To compete and succeed in today’s marketplace, small- and medium-sized businesses (SMBs) need
enterprise-class products. With increased security, mobility, and an enriched user experience —
all at a lower cost — the Alcatel-Lucent OpenTouch® Suite for SMB helps businesses grow.

The cornerstone of Alcatel-Lucent’s SMB
offering is the Alcatel-Lucent OmniPCX®
Office Rich Communication Edition (RCE). It
offers an all-in-one, end-to-end converged
solution for voice and data, with zero touch
deployment. It’s easy to order, install, use
and maintain. The OmniPCX Office RCE is
the perfect response to the social, mobile
and visual forces driving the SMB market.
And it’s backed by a broad portfolio of
compatible Alcatel-Lucent products for
SMBs.
OpenTouch Suite for SMB includes the
following features:
• Teamwork and collaboration to help teams
work together
• Enhanced off-site mobility to keep users
connected to their business anytime,
anywhere
• Wireline/wireless phones and efficient
desktops to increase productivity
• Customer welcome to provide a
professional greeting and increase
customer satisfaction
• Network infrastructure that reduces costs
by using a single infrastructure for voice
and data services

OmniPCX Office RCE Compact Edition

OmniPCX Office RCE Small
FEATURES
All-in-one solution
Conversation services on
application-enabled desk phones,
PCs and smartphones
User-centric communications
experience across devices and
locations
Business communications services,
including attendant, routing and
messaging services
BENEFITS
Modularity, flexibility and scalability to meet the
needs of SMBs from 4 to 200 people in size
Offer next-generation enterprise communication
experience
Provides full-featured access to enterprise
communications services across devices while on
site or off
Increased communication efficiency for mployees
with new opportunities to reach contacts

OmniPCX Office RCE Medium
Embedded voice-centric customer
service
IP telephony infrastructure
flexibility and software scalability
Simplified and unified management
Increase customer satisfaction by improving call
resolution
Reduces communication costs and enables the
choice of network configurations and IP, IP/TDM or
TDM endpoints, minimizing additional investment
and enabling a smooth migration
Reduces total costs of ownership for business
communication and conversation services

OmniPCX Office RCE Large Plug and play and zero touch Easy installation in full voice environment and/or
deployment converged voice/data environment at reduced cost
SIP at the core Optimized installation ready for next generation of
communications
 TECHNICAL SPECIFICATIONS Team and group
• Workgroup • Emulates Alcatel-Lucent 8068 Premium
• Key system DeskPhone
COMMUNICATION SERVICES
• Groupware supervision ¬ 8068 look and feel
Conversation services
• Audio notifications ¬ Full feature level (identical to 8068)
• Wideband VoIP, HD video
• Group (broadcast, parallel, cyclical, ¬ Smart display software module
• Scheduled audio, video and web
sequential) • Supported platforms
conferencing
¬ PC
• Enterprise presence, including
conversation status
Desktop Communications ¬ MAC
Alcatel-Lucent OmniTouch® 8082 My Instant
• Desktop phone and mobile phone control
Communicator Phone
from PC PIMphony™ Touch
• Maximum capacity: 20
• Universal directory access • Maximum capacity: 200
• 7-inch capacitive and haptic touch screens
• Single-identity: routing profiles • Microsoft Windows® (Modern UI) for PC
• Media player, screensaver and pictures & tablet
¬ User-defined routing rules
• Microsoft® Outlook® sync • Easy deployment: Windows Store
¬ Route to one or several devices
• Audio conversation services • Services
• Visual mailbox access
¬ Unified directory ¬ conversation services
¬ Session history ¬ conference, record online
Business communications services
¬ Visual messaging ¬ unified instant messaging
• Unified Directory access, call by name
¬ Favorites ¬ unified call log
• Unified call log
• Manager conversations ¬ unified visual voice mail
• Unified Instant messaging
• Video calls ¬ unified directory access
• Multiline telephony
• SIP and web services ¬ one number, routing profile, mobility
• Call options, speed dial
• 10/100/1000 Ethernet management
• Audio conferencing
• Bluetooth® handset ¬ favorites, programmable buttons
• Personal and enterprise call routing and
• G722, wideband audio ¬ telephony presence
forwarding
• 802.3 AF PoE (class 3)
• Call-back features
• Multiline PIMphony
Premium DeskPhones • Maximum capacity: 200
• Call queuing
• Business communication services • Microsoft Windows (desktop mode)
• Automatic route selection (ARS)
• Embedded alpha-numeric keyboard • Conversation services on PC desktop
¬ 3000 entries
• Back light • Click-to-call
¬ Least cost routing
• Display of participant name and • Visual mail box, call log
¬ Multicarrier access
contextual feature keys
• Supervision ( single/multi site)
¬ ARS overflow on busy carrier
• Hands-free, loudspeaker announcement
• Assistant mode (operator)
¬ Time range and calendar based
• Headset capability, such as Bluetooth
• PIM/directory
• Direct inward station access (DISA),
• Alcatel-Lucent NOE protocol
substitution ¬ Microsoft Outlook
• Add-on supervision & smart display modules
• Call recording ¬ Act!®
• Call pickup ¬ GoldMine®
DeskPhones
• Paging ¬ Microsoft Access®
• Alcatel-Lucent IP Touch® 4008 and 4018
• Call back ¬ IBM® Lotus Notes®
phones (IP, max. 200)
• Intrusion ¬ LDAP
• Alcatel-Lucent 4019 Digital Phone (TDM,
• Call deflection max. 200) • Microsoft Windows
• Divert • Alcatel-Lucent 8012 DeskPhone (SIP, max. • VOIP softphone
• Joining 120) • Routing rule configuration (unique number)
• Barring • Alcatel-Lucent 8001 DeskPhone (SIP, max.
• Paging 120) Alcatel-Lucent My IC Social Networks

• Emergency call • Maximum connections: 25 TAPI

Third-party SIP Phones 2.0/200TAPI 2.1

Manager assistant • Third-party SIP • Outlook plug-in

• Call filtering ¬ Open SIP (max. 120) • Try and Buy

• Hot line ¬ Basic SIP (max. 200) • Call dialog window

• Multiple manager/secretary • Directory federation

Alcatel-Lucent IP Desktop Softphone • Presence federation
• Softphone for business communication • Supervision aggregation
services • Pounce service

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• Facebook®, Yahoo®, Skype® ¬ unified call log • Dial by name
• Toolbar and context menu: SMS, Call, ¬ unified visual voice mail • Directory aggregation via My IC Social
conference, transfer, IM, E-mail, ¬ unified directory access Networks plug-in
Presence, Forwarding Rules • Abbreviated numbers: 2200
¬ SIP softphone (SIP companion iOS and
Android) • Connection to external LDAP server
Alcatel-Lucent OmniTouch® 8600 My Instant ¬ fall back on cellular • Individual repertories
Communicator Web for Office
¬ one number, routing profile, • Up to 5000 names
• Maximum capacity: 200
mobility management • Contact synchronization
• Web-based client
¬ one number, routing profile, mobility • CRM integration
• Dial by name management
• Conversation services ¬ favorites
Messaging services
• Conference & Call recording ¬ telephony presence • Voice mail
• Instant messaging
¬ Mailbox: 200
• Visual voice mail Hospitality ¬ Max storage: 200 Hours
• Call log • Integrated application (up to 120 rooms)
• Routing rule configuration (unique number) • Alcatel-Lucent OmniPCX Office Hospitality
• IM
link (OHL) (Up to 200 rooms)
¬ Unified IM among user’s devices
Mobility services • Room management
& Applications
• One number service: up to three devices • Wake up
¬ Instant notification, Conversation,
per user • Phone booth read status
• OpenTouch® Conversation (iOS®, Android™,
¬ System storage: Up to 5000,
and Windows Phone®), DECT & WLAN
Metering Up to 30 days
• Unified access (from any devices)
• Metering counters ¬ Up to 100 characters per IM
• Nomadic to any phone
• Traffic counters • Social network IM
• Multiple/single call presentation
• Accounting link ¬ via My IC Social Networks application
• Get call feature
¬ Printout facilities • Text messaging (does not cohabit with IM)
¬ OHL driver ¬ Free / preprogrammed
On-site mobility ¬ Over IP accounting ¬ Texte message (32 chararters)
Alcatel-Lucent OmniTouch® 8118/8128
• Local call metering (XML/HTTP) • Unified messaging
WLAN and 500/500EX/8232/8242 DECT
Handsets • Account code ¬ Voice mail in e-mail
• Business communication services • Duration-based forced disconnect ¬ Call log in e-mail
• Hands-free
• Headset capability Conference CUSTOMER SERVICES
• Integration with notification- and location- • 6-party conference bridge
Architecture
based services through Alcatel-Lucent • 3-party conference • All-in-one, fully integrated solution
Application Partner Program (AAPP) • SIP conference module 4135 (5 parties • Phone (Analog, Premium DeskPhones,
• Conference on SIP devices (3 parties) IP Touch 8 and 9 series, SIP, OTCV,
On-site and off-site mobility Alcatel-Lucent IP Desktop Softphone,
OpenTouch Conversation (OTCV) Attendant Services DECT, WLAN)
• Maximum capacity: 50 • Call queuing • Mixed configuration: ACD, MLAA, SCR
• Software client with intuitive graphical and communication services
• Call overflow
interface for following platforms: • ACD/MLAA/SCR ports: up to 16
• Alarm indication
¬ Apple® iPhone®
• Attendant group features
¬ Google® Android Smart Call Routing (SCR)
• Busy lamp field
¬ Microsoft Windows Phone • Maximum entries: 10000
• Trunk and charging features
• Single identity, business caller name • Routing criteria (customer code, CLI, DDI)
• User management features
presentation, communication history, • Routing destinations
on-call access to business services • Add-on module
¬ ACD, MLAA, any destination
• Easy deployment: • Headset capability
¬ 2 per entry, planning based
¬ Apple AppStore • Attendant position (e.g., PC, Phone)
• Planning: 10
¬ Google Play™ • Automatic attendant

¬ Windows Store • Visitor registration

• Normal/restricted mode control OmniTouch Call center Office (ACD)
• Services
ACD services
¬ conversation services
• ACD group: up to 8
¬ conference Directory services
• Group selection: longest idle time, rotating
¬ unified instant messaging • UDA services
priority, fixed priority

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• Priority levels between groups: 8 • Time range (daily, weekly, bank holidays)
• Group overflow Serviceability
• Queue: 1 per group Attendant console • NTP server/client
• Voice guidance: 7 per group • PC-based application • SNMP (V2C)
• Customer code ¬ MIB (read only)
Multiple automated attendant (MLAA) ¬ TRAP: urgent alarm
Agents features • Maximum languages per tree: 4 • Alarming
• Maximum 32 • 5 different trees ¬ Urgent/non urgent
• Agent application • 3 level per tree ¬ Alarming in email
• PC agent application (optional) • Voice prompts per language: 100 • History event
• Local application on IP Touch 8 and 9 • Time range: 10 • Zero touch
series • Greeting messages ¬ DHCP
• Agent status (logged out, wrap-up time, • Maximum greeting : 20 ¬ Plug-and-play
pause, log in) • Total duration: 320 s ¬ OmniSwitch® auto provisioning
• Free seating • Individual, group, company ¬ SIP profile import
• Call classification • Music on hold
• Personal statistics • 16 seconds Default INFRASTRUCTURE
• Screen pop ups/CRM • Customized up to 10 minutes
Capacity
¬ Embedded database • External source • 200 users (IP and-or TDM)
¬ API to external CRMs • Multiple company welcome • BHCA 1500
• Waiting time in queue for call • Maximum entities (groups of users): 4
• Visual queue control • 10 minutes music on hold per entity
Architecture
• Outbound call: free dialing, copy and
• All-in-one call server
paste, dial by name, LDAP
External Applications • Switching: TDM and IP + hybrid
Video
Supervision
• Doorphone, SIP, My IC Phone peer-to-peer
• PC application Software
video
• Linux: Linux Kernel 2.6.29.6
• Up to 8 simultaneous connected
supervisors
Fax services
• Real time ACD activity monitoring (agent Hardware
• G3, super G3 fall-back
and group) CPU board
• Automatic fax detection
• Three presentation modes (modular, grid, • PowerCPU EE (PowerPC e300)
• ITU-T T.38 UDP fax call (trunk)
tool bar) ¬ Covers
• Fax over ITU-T G.711
– Chassis (compact, S, M, L)
• Fax ECM option
Statistic – All requirements and options
• PC application ¬ Memory Storage Daughter Board
• System retains data for 14 months Operations (MSDB) : 8GB ( EMMC)
• Automatic printing of predefined reports Management ¬ Hardware watchdog
• CSV export • OMC (PC-based application) • 16 VoIP DSP channel (option of up to 48)
¬ Access level ( administrator, admin, • Daughter board
operator)
Welcome greeting ¬ AFU: CD-player, door phone,
¬ Connectivity loudspeaker
Personal assistant
• Transfer options: 5 – IP (HTTPS) ¬ HSL1 or HSL2 : for multiple cabinet
– ISDN (1 or 2 B) interconnection (S,M,L chassis)

Automated attendant – Call back ¬ MiniMIX 2/0/2 (compact chassis only)

• 2 levels (customizable) ¬ Platform
• General mail box – Windows Chassis

• Welcome service – Windows Server® • Compact (C) Edition

• Information service: 50 information boxes ¬ Unique management access point ¬ AC/DC power supply: external

• Company greeting remote customization - ¬ Customer database backup and ¬ Backup battery: external (optional)
opening and closing hours migration
Attendant group • Web-based portal • Installation: office environment,
• Maximum attendant group: 8 – Diagnostic wall-mounted
• Maximum attendants per group: 8 – Simple actions ¬ 1 free modular slot
• Night greeting • Local administration (from the phone ¬ No fan
• Restricted mode device) ¬ Height: 70 mm (2.75 in.)

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 ¬ Width: 345 mm (13.58 in.)
¬ Depth: 340 mm (13.38 in.)
¬ Weight (unpacked): 5.1 kg (11.24 lb.)
¬ Power maximum/typical: 40 W / 25W
¬ Noise level: 0
• Chassis: racks S, L, M
¬ Standard in S, M, L Editions
– Fan
– Rack (19-inch rack)
– AC/DC power supply: Integrated
– Backup battery: Internal / external
(Option)
– Installation: stack, rack, wall-mounted
– Combination: up to 3 chassis,
maximum of 27 free slots
¬ Small (S) 1U
– 2 free modular slots
– Height: 66 mm (2.60 in.)
– Width: 442 mm (17.40 in.)
– Depth: 400 mm (15.75 in.)
– Weight (unpacked): 6 kg (13.22 lb.)
– Power maximum/typical: 70W/28W
– Noise level: maximum 40dBA
¬ Medium (M) 2U
– 5 free modular slots
– Height: 111 mm (4.37 in.)
– Width: 442 mm (17.40 in.)
– Depth: 400 mm (15.75 in.)
– Weight (unpacked): 11 kg (24.25 lb.)
– Power maximum/typical: 88W/40W
– Noise level: Max 41dBA
¬ Large (L) 3U
– 8 free modular slots
– Height: 154 mm (6.06 in.)
– Width: 442 mm (17.40 in.)
– Depth: 400 mm (15.75 in.)
– Weight (unpacked): 13 kg (28.7 lb.)
– Power maximum/typical: 108W/57W
– noise level: Max 45dBA
Interface boards
• Terminals
¬ Digital Interfaces UAI 4, 8, 16
¬ Analog Interfaces SLI 4, 8, 16
• Network
¬ BRA boards (T0) 2, 4, 8
¬ PRA boards (T1, T2) 1
¬ Analog trunk(1) 2,4
¬ Mixed boards T0/UA/SL 2/4/4, 4/4/8,
4/8/4
¬ Analog mixed boards APA/UA/SL 4/4/4-
1, 4/4/8-1, 4/8/4-1
¬ Mini-MIX2/0/2
• LAN
¬ Ethernet LANswitch LanX 16
10/100/1000 BT auto-sense unmanaged
Alcatel-Lucent OmniPCX™ Office Rich Communication Edition | Small- and Medium-sized Business
ALCATEL-LUCENT ENTERPRISE DATA SHEET
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Application partner interfaces
(AAPP)
• SIP
• CSTA, TAPI 2.0, TAPI 2.1
• Alcatel-Lucent Hospitality Link
• Local call metering application (LCMA)
• Alcatel-Lucent OmniVista® 8770
Accounting and VoIP Ticket Collector, call
detail records
• QSIG
• Urgent alarm (SIP/ISDN trunk)
SIP: Session Initiation Protocol
• SIP public trunk
• SIP private trunk
• SIP peering
• SIP end points (local users)
• Alcatel-Lucent SIP devices
• Third-party devices (AAPP)
• SIP capabilities
¬ RTP direct
¬ Multiple RTP flow
¬ SIP notification (IM)
¬ Video (RTP direct)
• Public configurable SIP number format
• Static NAT (SIP ALG/ SBC less topology)
• Header to routing based
• Support for multiple SIP registrars
(Per DDI, per range)
• Backup proxy (immediate swap)
• Dual Inband DTMF/ RFC 2833
IETF standards
• SIP RFC
¬ Trunk standards compliance
RFC 3261 RFC 3261 RFC 3262
RFC 3264 RFC 2327 RFC 2833
RFC 2822 RFC 3515 RFC 360
RFC 3966 RFC 3398 RFC 3323
RFC 3324 RFC 3325 RFC 3892
RFC 1321 RFC 2617 T38 ITU-T
RFC 3263 RFC 4244 RFC 4904
RFC 3605 RFC 3326 RFC 3840
RFC 4028 RFC 3581 RFC 4916
TS 24.229
¬ Phone standards complianceRFC 3261
RFC 2327 RFC 3515 RFC 4733
RFC 3891 RFC 3420 RFC 3265
RFC 3550 RFC 3551 RFC 3264
RFC 3842 RFC 3966 RFC 3892
RFC 1321 RFC 2616 RFC 2617
RFC 5373 RFC 3398 RFC 3323
RFC 3325 RFC 4028
• RTP RFC: 1889, 1890, 2198, 3550, 3551,
3711, 3362
• SIP best practices: RFC 4504
VoIP
• G722, audio wideband
• G.711 A-law and μ-law, G.723.1A, G.729.
AB audio
• G711, G722, G723.1, G729
• Call admission control
• Automatic compression algorithm
allocation
• Dynamic jitter buffer, echo cancellation,
packet loss concealment (PLC), VAD:
silence suppression and comfort noise
generation
• DTMF Q23, robust DTMF relay, RFC 2833
• In band DTMF (Q1 2015)
• Generic signal qualification and modem
transport
• Anti-saturation mechanism; backward and
forward automatic gain control
• Embedded signal quality diagnostic tool
• Quality of service: TOS or DiffServ tagging,
802.1 p/Q
Video
• Codec path through (RTP direct)
• LifeSize Video Center (AAPP)
• Door phone(s) integration
• Peer-to-peer (SIP device/trunks)
Networking
Private networking protocols
• SIP networking
• H323 networking
• ISVPN ( T0/T2)
• QSIG-BC (DLT0 DLT2)
ARS (automatic route selection)
• Maximum of 3000 entries
• Multi-carrier access
Multisite
• Up to 5 sites
• PC-based supervisor application
• Directory synchronization (OMC)
Security
Authentication
• User authentication: login/password
(4 or 6 digits)
• Management authentication: login/
password (8 characters)
• HTTPS: server certificate self-signed
• System certificate export
• System certificate import from
Public authority
 Traffic filtering • Status call for updating handset status to Quality of service
• Cal server central server • Standardized
¬ ARP spoofing protection • Alarm server ¬ Over-the-air QoS: 802.11e
• Client/device (IP Touch / MyIC 8082) ¬ T2 connectivity ¬ WMM (EDCA)
¬ ARP spoofing protection ¬ SIP connectivity ¬ 802.11e Power Save (U-APSD)
¬ PC port filtering • Isolated worker protection device (PTI) ¬ 802.11e Traffic Specification (TSPEC)
• DECT • SRP mode
SIP perimeter defense • Connection admission control with
• SIP method authentication (RFC 2617) for DECT radio graceful load balancing
SIP phones and public SIP trunking • Radio DECT/GAP/AGAP • 802.1p DiffServ marking
• Quarantine/blacklisting due to abnormal • Radio frequency range
traffic (too many messages in a short time) ¬ 1.88 GHz to 1.90 GHz (Europe) Call persistency
• Automatic blacklist for hostile IP addresses ¬ 1.91 GHz to 1.93 GHz (South America) • Proxy mobile IP for Layer 3 handover
• Thresholds for identifying hostile IP ¬ 1.92 GHz to 1.93 GHz (United States) • Fast handover – WPA2 opportunistic key
addresses with power adaptation caching
• Connection tracking • Alcatel-Lucent 4070 DECT Base Station • Voice-aware scanning

¬ Six simultaneous communications • Voice-aware 802.1x re-authentication

Encryption ¬ 2 UA interfaces
• SSLv3 for secure HTTP session ¬ Maximum devices registered: 120 International directives
• HTTPS: 2048 bits RSA keys ¬ Inline powered EC Directives
• 94/9/EC: ATEX
• Alcatel-Lucent 8340 and 8340-C Smart
User authorization to communication IP-DECT Access Points • 1999/5/EC: R&TTE
services • 1999/519/EC: SAR
¬ 11 simultaneous communications per AP
• User account lock notification (alarm, • 2011/65/EU : ROHS
¬ 16 AP
e-mail)
¬ Maximum devices registered: 50 • 2012/19/EU : WEEE
• Management account lock notification
¬ POE or POE injector • 2004/108/EC: EMC
(alarm, e-mail)
¬ Outdoor versions • 2009/125/EC : Ecodesign
• 4 or 6 digit password (user)
¬ Integrated DAP manager for automated • 2006/95/EC: LVD
• PIN codes for calls (barring and
substitution) configuration and handset roaming
• Barring categories ¬ Over-the-air synchronization Safety
• PIN for remote substitution (DISA) ¬ Mixed DECT and IP DECT configuration • IEC 60950-1
• Remote access locked after repeated • UL 60950-1
authentication errors WLAN
• Normal/restricted modes, based on time OmniAccess® WLAN access points and WLAN SAR
ranges controllers • Cenelec EN50360
• User rights to service • IEEE 802.11a/b/g/n • Cenelec EN50385
• IEEE 802.11i • FCC OET 65 and IEEE 1528
Miscellaneous • Radio frequency (RF) range
• Network time protocol (NTP) server ¬ 2.4 GHz to 2.4835 GHz (“b” and “g”) EMC
and client for network-wide time ¬ 5.150 ~ 5.250 GHz (low band) • IEC-CISPR22 Class B
synchronization
¬ 5.250 ~ 5.350 GHz (mid band) • Cenelec EN55022 Class B
• Remote access by modem:
¬ 5.470 ~ 5.725 GHz (Europe) • FCC Part 15B
¬ List of authorized CLI
¬ 5.725 ~ 5.850 GHz (high band) • IEC-CISPR24
¬ Call back to configured number
• Cenelec EN55024
• HTTPS for management and end-user
Automated radio coverage • IEC-EN61000-3-2
applications
• Dynamic RF management for AP channel • ETSI-EN 301 489-06: DECT
power and channel optimal setting • ETSI-EN 301 489-17: Bluetooth and WLAN
Alarm server
• Self-healing around failed access points
• Live and notification call services with
location information Radio
Wireless security • ETSI EN 300 328: 2.4 GHz
• Periodic live call for proactive security
• WEP, WPA, WPA-PSK, WPA2 and • ETSI EN 301 893: 5 GHz
• Alarm calls with specific alarm button,
WPA2-PSK
man down, shock, “no movement” • ETSI EN 301 406: DECT
detection • Integrated stateful firewall
• FCC Part 15 Subpart C and D and E
• Key events calls for end user signaling • Rogue access point detection and
task progress containment
• Wireless IDS/IPS

Alcatel-Lucent OmniPCX™ Office Rich Communication Edition | Small- and Medium-sized Business
ALCATEL-LUCENT ENTERPRISE DATA SHEET
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 EX environment Environmental conditions • ETSI TBR 021, 010, 022, 003, 033, 004,
• Cenelec EN 60079-0 • ETSI – ETS 300 019 Part 1-1: storage 034, 008, 038
• Cenelec EN 60079-11 • ETSI – ETS 300 019 Part 1-2: • ITU-T H.323
transportation • FCC part 68
Miscellaneous environments • ETSI – ETS 300 019 Part 1-3: in use • Canada CS03
• Cenelec EN 50121-4: railway applications
• IEC 60945: maritime Telecom Over voltage and over currents
• ETSI EG 201 121 • ITU-T K.21, K.22
• ETSI ES 203 021

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