Pre-call 4 Garima Nagpal {c0758749}

 PRICE OBJECTION

Objection - Melissa: “I could get similar product online at cheaper price.”

Acknowledge - Me: “I’m really glad you mentioned this concern.”

Clarify - Me: “If I am right, you are looking for cheaper alternatives of this product?”

Melissa: “Yes, you are correct, actually I have checked out the price of similar products online and your

price is higher.”

Address - Me: I understand that increased price bothers you but due to the benefits associated with it,

this product is comparatively expensive. As it is a quality certified product, that goes from various

quality stages. Also, we are providing warranty service so in case if customer doesn’t like the product,

we are assuring complete replacement and refund for you as well as customers which will not distort

your relationship with your customers. Moreover, we are providing you bulk discount like 10% discount

on the purchase of more than 150 units which will help you to save money.

Trial Close – Me: “Hope this will help you to solve your concern.”

 SOURCE OBJECTIONS

Objection - Melissa: What is so special about your company that I should purchase product from you?”

Acknowledge: Me: “Thank you for letting me know about this concern.”

Clarify: Me: “If I am not wrong you want to know more and unique about my company.”

Melissa: “Exactly, this is what I wanted to ask what unique features your company have and influence

me to buy this product from you.”

Address - Me: That’s a great question! Have a look at the features that our company have. We believe

in fulfilling the responsibility of triple bottom line i.e. caring for planet, profit and people and our all
Page 1 of 3 Lambton College Winter 2020
Pre-call 4 Garima Nagpal {c0758749}

products are organic and natural. Another thing that is fascinating about our company is it pay emphasis

on customer relation by getting time to time feedback from them. Also, the products of our company are

quality tested and certified. Last thing, our company hold and resolve all kind of queries that customers

have.

Trial Close - Me: “Is that the answer you were looking for?”

 PRODUCT OBJECTION

Objection - Melissa: “How can I trust that your product will give me more customers?”

Acknowledge - Me: “It’s a great thing that you let me know about your concern.”

Clarify - Me: “Let me clarify, you are concerned that whether my product will help you to attract

customers or not.”

Melissa: “Yes, this was the thing which bothered me as I am concerned that from your product, I will

get more customers or not.”

Address - Me: Thanks for clearing this concern to me. Also, I understand and think my other customers

would have the same concern as you have. Let me assist you by providing benefits the product possesses

for customers. This product contains natural and organic ingredients, have refreshing fragrance and

doesn’t contain any chemicals, so, there is no side effects of using the product. Also, it is a great stress

reliever and reduce any kind of pain related to muscles and head. And you can provide warranty service

to customers. I think, these things will help you to have more attracted customers.

Trial Close - Me: “Does that sound good?”

 STALL OBJECTION

Objection - Melissa: “I always take business decision after a great research, so I need to think it over.”

Page 2 of 3 Lambton College Winter 2020

Pre-call 4 Garima Nagpal {c0758749}

Acknowledge – Me: “I hear what you are saying.”

Clarify - Me: “If I get you correctly, you want to do some more research and does not want to take a

prompt decision.”

Melissa: “Yes, you are stating me right. I need more time to decide.”

Address - Me: Thank you for clearing this and I also believe that “Great things take time”, so I can help

you regarding this by providing you the manual which contain the detailed information about the

company, product and other useful information. If you need manufacturer’s contact, kindly let me know.

Moreover, you could check the company’s reviews for reference. And let me know if you need any

other information.

Trial Close - “Hope I have addressed your concern.”

 MONEY OBJECTION

Objection - Melissa: “Right now my budget doesn’t allow me to invest in your company?”

Acknowledge – Me: “I really appreciate you to mention that.”

Clarify - Me: “So you are saying that due to financial constraints you can’t invest in our company

now?”

Melissa: “Yes, you got me what I was trying to say.”

Address - Me: What I can do to assist you is that you do not have need to make lump sump payment. If

you want, you can make payment in instalments. Also, our product will give you more profit margin

which can help you to solve this.

Trial Close – Me: “Does that help you?”

Page 3 of 3 Lambton College Winter 2020