Name : Chan Pui Pui

Student ID : MEI 1343

BSBRSK501 Task 3

Q1

Staff training is a program that helps employees learn specific knowledge or skills to improve
performances in their current roles. Training your staff is an investment in your business.
Your staffs are your most valuable asset, and making sure they are trained with the skills and
knowledge they need is essential for meeting your business goals. Training helps you get the
most out of your staff and increase their job satisfaction, which can help you retain staff and
avoid the expense of recruitment.

It is important to include training in your business planning and budgeting. You should also
consider whether changes in your business may require you to offer training. As an
employer, you are legally obliged to make sure you provide staff with work health and safety
training so they know how to do their jobs safely. You may also need to provide industry-
specific training relating to your business. Staff Training options including both on & off
the job options are;

1) Orientation and Onboarding Training

Orientation is the most common type of employee training. It’s a one-time event
formally welcoming and introducing new hires to your company within their first week
on the job. This training tends to be relevant to all company-wide roles and
departments. Onboarding trainings ideally start on the first day of employment and
may carry on throughout the first year as needed. It is prepared by department leaders
with the focus of reaching departmental goals and connecting them with overall
company objectives. Topics should, therefore, address employee needs and provide
them with easy access to information and skills that they need to do their jobs
efficiently and maximize employee engagement.

2) Technical skills and Soft Skills Development Training

Technical skills training is a fundamental employee education component because it’s
the main way your employees will know how to technically do their jobs right. And for
those who already know how to do their jobs, we guarantee they still have more to
learn. Employees need to engage in ongoing learning on a regular basis to stay up-to-
date with the latest developments. Soft skills are personal attributes that enable
employees to interact effectively and harmoniously with other people in the workplace,
including co-workers, management, and customers.

3) Products, Services and Mandatory Training

Product trainings can either be a part of onboarding for newcomers or can be available
for and employees who need refreshers on the products and services the organization
offers. This type of training can also be used to educate staff on newly introduced
products, services or features so they are always up to date. Depending on where your
company is located and the industry it operates in, certain employee preparedness and
training regulations may apply. For instance, public-sector employees are often
Name : Chan Pui Pui
Student ID : MEI 1343
required to take occupational health and safety trainings and refreshers. Establishments
with liquor licenses need their server employees to be alcohol-safety certified.

•On-the-job-training

Depending on the type of work, on-the-job training may be the best way to train new staff
members. You can manage on-the-job training informally by having existing staff show a
new staff member what to do. Make sure the person who is instructing the new staff
member can communicate the information clearly. You should also make sure your manuals
and procedure documents are up to date. When the training is complete, check with the
new staff member that they understand what they need to do.

More structured on-the-job training can be useful for developing staff into new roles with
more responsibility. You may consider:

Job shadowing - having a new staff member follow an experienced staff member for a period
of time.

Coaching - having a manager or supervisor regularly review a staff member to monitor their
work and provide advice about how they can improve.

Mentoring - having a manager or senior staff member support and encourage a staff
member who is ready to take on more responsibility in a leadership role.

• Off-the-job-training

Special lectures: This is also called as classroom training wherein the employees are given
lectures about the job requirements and the necessary skills required for implementing the
job. There is generally a classroom or a workshop wherein the complete job knowledge is
given to the workers by the experts or specialists from the professional institutes. The main
purpose of this training is to make the employees well informed about their job roles and
discussing their queries arising out of the lectures.

Simulation: Under this training, the trainee is required to learn the operations of machines
and equipment that are reasonably designed to look similar to those installed at the actual
work floor. This is one of the most common method of training wherein the worker learns to
operate tools and machinery that look alike to those, they would be using in the actual work
environment.

Vestibule Training: This type of training is specifically given to the technical staff, office staff
and the employees who learn the operations of tools and equipment assembled at a place
away from the actual work floor. This type of training is conducted to give the real feel to
the trainees, that they would be experiencing at the actual plan.

Staff Training is a broad term covering multiple kinds of employee learning. Staff training
options allow you to strengthen those skills that each employee needs to improve. A
development program brings all employees to a higher level so they all have similar skills
Name : Chan Pui Pui
Student ID : MEI 1343
and knowledge. This helps reduce any weak links within the company who rely heavily on
others to complete basic work tasks.

All the above mentioned staff training options helps to organize & facilitate learning
and development. Expedite acquisition of the knowledge, skills, and abilities required for
effective job performance.

It also helps to produce a stronger workforce and gives employers a greater understanding
of their staff and skills base. The more a company invests in its employees through training,
the greater the chance of retaining them, as they feel valued and is more aware of the
opportunities in moving up the ladder.

The outcome of the staff training is that; it effects employees’ job performance positively. It
also enhances the knowledge of the employee towards the job by which employee becomes
proficient in their jobs and they become able to give better results.

And talking about the location, one of the first decisions you will need to make is whether to
hold the training on-site or off-site. If your facility has the suitable space if hosting the
training there will not cause undue disruption for staff members who are not involved, an
on-site training is a good option. It is generally more cost-effective and the logistics can be
easier to handle. However if your facility doesn’t meet those two conditions (and if you have
necessary funds), an off-site location, such as hotel or conference center, is the better
choice.

Hiring new employees is a beautiful thing. You must pour time and money into making sure
a new hire understands their job responsibilities. Improper training can lead into a sloppy
work. The average training cost per employee is $1,252, according to the Association for
talent Development’s 2016 State of the industry Report.

Money isn’t the only thing you will spend on training a new employee. You also need to put
your time. According to ATD report, employers use an average of 33.5 training hours per
employee.
Name : Chan Pui Pui
Student ID : MEI 1343
Q2

Dear CEO

Please find my attachment for the staff training report, Training your staff is an investment in
your business. Your staffs are your most valuable asset, and making sure they are trained
with the skills and knowledge they need is essential for meeting your business goals.
Training helps you get the most out of your staff and increase their job satisfaction, which
can help you retain staff and avoid the expense of recruitment.

It's important to include training in your business planning and budgeting. You should also
consider whether changes in your business may require you to offer training.

As an employer, you are legally obliged to make sure you provide staff with work health and
safety training so they know how to do their jobs safely. You may also need to provide
industry-specific training relating to your business.

On The Job Training-

1) Job shadowing

2) Coaching

3) Mentoring

Off The Job Training

1) Special lectures

2) Simulation

3) Vestibule training

It has also shown the recommended option for the training outcomes, location, costs and
duration as applicable.

Thanks

Best Regards,

Chan Pui Pui

Name : Chan Pui Pui
Student ID : MEI 1343
Q3

To The Staff Members,

Staff training is the training process of the existing staff of a company that can be beneficial
for both, productivity of the company and the growth of the staff. Staff training can be done
due to various other reasons also like improvement of performance and overall professional
development of the staff. So, staff training offers a number of benefits for both the employer
as well as the employees.

Staffs will participate into many kinds of trainings which will make them responsible towards
their jobs. Most managers use a variety of these types of training to develop a holistic
employee. The staff members will participate into technology or technical training.
Depending on the type of job, technical training will be required. Technical training is a type
of training meant to teach the new employee the technological aspects of the job. In a retail
environment, technical training might include teaching someone how to use the computer
system to ring up customers. Technical training is often performed in-house, but it can also
be administered externally.

Likewise staff members have to participate in quality training. Quality training refers to
familiarizing employees with the means of preventing, detecting, and eliminating non quality
items, usually in an organization that produces a product. In a world where quality can set
your business apart from competitors, this type of training provides employees with the
knowledge to recognize products that are not up to quality standards and teaches them
what to do in this scenario. Skills training are also important for staff members. It includes
proficiencies needed to actually perform the job. For example, an administrative assistant
might be trained in how to answer the phone, while a salesperson at Best Buy might be
trained in assessment of customer needs and on how to offer the customer information to
make a buying decision. Think of skills training as the things you actually need to know to
perform your job.

However there are other trainings in which staff members have to participate like: soft skill
training, professional training, legal training, managerial training, safety training and team
training. All these training helps staff members to improve communication, motivate team
members, improve team productivity, Identify & utilize strengths of team members and
so on.
Name : Chan Pui Pui
Student ID : MEI 1343
Q4

EVALUATION REPORT ON THE TRAINING

Introduction:

The training will be provided at the organization within the budget of $1500 and $2000 in a
time span of 24 months to 25 months. And the location is our head office. It will be started
from 25 July 2020. The training will be monitored by the operation manager myself leading
to better evaluation and dealing with contingencies. Only two employees have been selected
for this training now because the policy and procedure of the risk management only requires
two employees who can protect risks and implement their theory to the actions. And getting
surveys from staff members NatureCare’s can know better about the staff. We can know
better about the positive and negative aspects and this report will be analysed based on the
results.

Staff Responses:

Question 1: What aspects of the training you are participating in is most enjoyable?

Positives: All aspects of the training were very useful and valuables.

Negatives: Course was lengthy and staff members must study in class and as well as in home.

Question 2: What aspect of the training that you participated in is least enjoyable?

Positives: The course or training was very good overall, and the staff members will
implement their theory to the practically in the field. It is tricky at times trying to find time to
meet with my mentor and I think the company should put in system in place to ensure that
manager have time to attends ongoing mentoring meeting.

Negatives: The overall impression of the training was very positive but the negative
impression that it was just theory as most manager tend to keep their skill and expertise to
themselves for fear of someone taking over their position in the future.

Question 3: What benefits did the training provide to you.?

Positives: Staff members can understand better their job responsibilities after training. This
will lead to job satisfaction and high morale among staff.

Negatives: Nothing negative for this question as the benefit are immeasurable and can’t be
quantified.

Question 4: What additional training do you require to assist in achieving your work goals?

Positives: Must include some practical training in this course. Formal on the jobs online
practice should be encouraged.
Name : Chan Pui Pui
Student ID : MEI 1343
Negatives: Staff members mentioned that course was very lengthy and just basis on the
theory. So, to make the improvements it must be less lengthy and not totally basis on just
theory. Learning more about talent management should be encouraged.

Recommendations:

The overall summary of the staff feedback was very positive, they learnt a lot from this
training. Personally, I do believe that staff input was very helpful and mandatory for
sustaining organizational transformation. Staff members are very keen to apply their
knowledge and theory into the practical field. All aspects of this training were very good and
positive to bring ideas in the job responsibilities.

The principles of risk management in the NatureCare’s Products risk management policy and
procedure were consistent with Risk Management Principles and Guidance because they
engaged internal staff members throughout the risk management process, showing that
communication was a key to identifying, analysing and monitoring risk.

In my opinion, the suggestions for improvements are, first identify the risk in the first stage
so that no chance to mistake and the company can protect in the beginning stage and can
easily make the policies and procedures for the risk management. And secondly, the
company recognised and included the contribution from the staff with a deep understanding
of the policy and procedures policy of the company, helping to have a complete
identification and measure risk process.
Name : Chan Pui Pui
Student ID : MEI 1343
Q5

Dear CEO,

According to risk training program, a staff survey has been sent to the 2 members of staff
completing the training. Training organizations must answer the question: "Is the training
program adding value in terms of workforce productivity and safety?" We needs to know
what circumstances led to the development of training to determine the result of training.

On training program, it has 7 modules for trained staff. It was a key concept models and
frameworks. They have understood the importance of adopting a people-center approach
to risk management. Staffs have the confidence to put into practice the most recent
learning and knowledge into job process.

Staffs can identify and quantify risks from natural hazards and use risk-based information for
strategic decision making in response and investments. They can manage risk using models
and plan appropriate risk strategies.

Thanks

Best Regards,

Chan Pui Pui

Name : Chan Pui Pui
Student ID : MEI 1343
Q6 & 7

Subject: Monitor risk control measures

Dear CEO

I hope this email finds all you well.

Risk is defined as an event that has a probability of occurring and could have either a
positive or negative impact to a project should that risk occur. A risk may have one or more
causes and, if it occurs, one or more impacts.

Risk management and Training Plan are an ongoing process that continues through our
project. It includes processes for risk management planning, identification, analysis,
monitoring and control. Many of these processes are updated throughout the project
lifecycle as new risks can be identified at any time. It’s the objective of risk management to
decrease the probability and impact of events adverse to the project. On the other hand,
any event that could have a positive impact should be exploited.

The identification of risk normally starts before the project is initiated, and the number of
risks increases as the project matures through the lifecycle. When a risk is identified, it’s first
assessed to ascertain the probability of occurring, the degree of impact to the schedule,
scope, cost, and quality, and then prioritized. Risk events may impact only one or while
others may impact the project in multiple impact categories. The probability of occurrence,
number of categories impacted and the degree (high, medium, low) to which they impact
the project will be the basis for assigning the risk priority. All identifiable risks should be
entered a risk register and documented as a risk statement.

As part of documenting a risk, two other important items need to be addressed:

1. Mitigation steps that can be taken to lessen the probability of the event occurring. The
second is a contingency plan, or a series of activities that should take place either prior to, or
when the event occurs. Mitigation actions frequently have a cost. Sometimes the cost of
mitigating the risk can exceed the cost of assuming the risk and incurring the consequences.
It is important to evaluate the probability and impact of each risk against the mitigation
strategy cost before deciding to implement a contingency plan. Contingency plans
implemented prior to the risk occurring are pre-emptive actions intended to reduce the
impact or remove the risk in its entirety. Contingency plans implemented after a risk occurs
can usually only lessen the impact.

2. Identifying and documenting events that pose a risk to the outcome of a project is just the
first step. It is equally important to monitor all risks on a scheduled basis by a risk
management team, and reported on in the project status report.

Hope the above clarifies and please let me know should you have any question.

Best Regards,

Chan Pui Pui