BSB41415 S3 Workplace Assessment V2.0

Session 3 – Leadership, Team
and Culture
Workplace Assessment
Name
Course Dates
6 Orion Rd, Jandakot, WA 6164
Telephone: +61 8 9379 9999 Fax: +61 8 9379 9888 Email: training@aveling.com.au Web: aveling.com.au
Document: BSB41415 S3 Workplace Assessment V2.0 Revision Date: November 2019 Page 2 of 35
All contents Copyright © Tony Aveling & Associates Pty Ltd, 2019. RTO 50503
All rights reserved.
Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any
process without written permission from Tony Aveling & Associates Pty Ltd. Requests and enquiries
concerning reproduction and rights should be addressed to:
AVELING
6 Orion Road
Jandakot WA 6164
Table of Contents
Assessment Submission Information...........................................................................................4

Submission Checklist.................................................................................................................... 5
Case Study – VIC Smoking in the Workplace..............................................................................6
CS1 – Role of the Safety Coordinator in Consultation and Participation..................................6
CS2 – Case Study – Smoking in the Workplace – Researching the Issue.................................8
W1 – WHS Continuous Improvement Project in Your Workplace............................................18
W1.1 PLAN – Plan Your Project.................................................................................................18
W1.2 DO – Implement Your Project............................................................................................19
W1.3 CHECK – Review Your Project..........................................................................................19
W1.4 ACT – Action the Outcomes of Your Review.....................................................................21
W2 – Feedback on Your Workplace Performance.....................................................................22
W2.1 Operational Manager Feedback........................................................................................23
W2.2 Client, Team Member or Peer Feedback...........................................................................24
W3 – Training, Mentoring and Coaching....................................................................................25
W3.1 Field Time Form................................................................................................................ 26
W3.2 PCQQRT Template........................................................................................................... 27
W3.3 Feedback Template........................................................................................................... 28
Knowledge Check – Research, Data Collection and Storage...................................................29
Knowledge Check – Monitoring and Managing Workplace Health...........................................31
Knowledge Check – Continuous Improvement in the Workplace............................................32
Candidate Declaration
Name
Postal Address
Email Address
Phone Due Date
Employer
I am completing the full Certificate IV in WHS  Yes  No

Declaration: I have read and understood the Assessment Information for Candidates document
and declare that no part of this assessment has been:
 Copied from another person’s work, except where documents or work is listed/referenced
 Written for me by another person
Signed Dated
You have twelve months from completion of the course to submit the workplace tasks.
Assessment Submission Information

Prior to submitting your assessment, candidates should ensure the following:
 All workplace tasks are completed and in the correct order
 Your name is clearly written on all documents
 The Third Party Report has been completed by your Manager or Supervisor
 All underpinning knowledge questions have been answered
 The candidate details section and declaration are completed and signed
 You are submitting your own work
 You have completed and are submitting the Nationally Recognised – Enrolment Form
All completed assessment documentation should be submitted to:
The Assessor Email: assessment@aveling.com.au
AVELING
Telephone: (08) 9379-9999
6 Orion Road
JANDAKOT WA 6164
Please retain a copy of your completed assessment and all associated materials for your own records.
AVELING accepts no responsibility for materials which may become lost in transit.
What Happens Once Your Assessment Is Received

Please refer to the Assessment Information for Candidates document for the following:
 How to submit your assessment
 Information about fees and timeframes
 What happens once your assessment is received
Submission Checklist
Engagement and Communication

ICA 3.1 Your Turn 5A Passion for Safety ¨
ICA 3.2 Case Study VIC ¨
ICA 3.3 Target Your Communication ¨
ICA 3.4 Your Turn 4G Communication ¨
ICA 3.5 Your Turn 5C: Getting the Safety Message Across Part A ¨
ICA 3.5 Your Turn 5C: Getting the Safety Message Across – Part B ¨
ICA 3.5 Your Turn 5C: Getting the Safety Message Across – Part C ¨
ICA 3.6 Case Study VIC Part B Interviewing Management ¨
ICA 3.7 Your Turn 5F: Holding a Safety Meeting ¨
ICA 3.8 Your Turn 5G: Toolbox Talk - Three Feedback Sheets ¨
ICA 3.9 Your Turn 50: Evaluation of Performance ¨
ICA 3.10 Your Turn 5H: Field Time Form ¨
ICA 3.11 Your Turn 5L: Personal Plan ¨
ICA 3.12 Your Turn 5Lb: Personal Plan – Integrity Credibility ¨
Organisational Culture
ICA 3.13 Your Turn 3C: What Makes a President Organisation ¨
ICA 3.14 Your Turn 3D: Anyone Can Be President ¨
ICA 3.15 Your Turn 6A: Beliefs and Priorities ¨
ICA 3.16 Your Turn 5N: Theory of Group Behaviour ¨
ICA 3.17 Your Turn 6D: Your Leadership Rules ¨
ICA 3.18 Your Turn 6F: Consultation ¨
ICA 3.19 Your Turn 6G: Review or Reform ¨
ICA 3.20 Part A Your Turn 4C: Change the System or Change the System ¨
ICA 3.20 Part B Your Turn 6J: Review Proactive Measures ¨
ICA 3.20 Part C Your Turn: Effectively Communicating Outcomes ¨
ICA 3.21 Your Turn 4J: What We Do Next ¨
ICA 3.24 Your Turn 4A: Download Does Not Equal Comply ¨
ICA 3.25: Skills to Consult and Engage the Workforce ¨
Submission Checklist
CS1 - Case Study VIC - Smoking in the Workplace ¨
CS2 - Smoking in the Workplace - Continuous Improvement Project Template ¨
W1 - WHS Continuous Improvement Project in Your Workplace – Completed Project ¨
W2 - Feedback on Your Workplace Performance ¨
W3 - Training, Mentoring and Coaching ¨
Case Study – VIC Smoking in the Workplace
The aim of this case study is give you the opportunity to provide evidence for the following units of
competency:
 BSBWHS410 Contribute to work-related health and safety measures and initiatives
 BSBMGT403 Implement Continuous Improvement
CS1 – Role of the Safety Coordinator in Consultation and Participation

Congratulations you have just been appointed to work with Craig, the safety manager of the ‘Very
Important Company’, as the work health and safety coordinator.
From previous experience with this company when you were working as a consultant, you know there
was a difference in opinion between the GM, CEO and safety manager in regards to the requirements of
the safety management system (SMS).
These differences in opinion have created some difficulties or issues in regards to the consistent
implementation of the SMS.
It is important for you to understand the requirements of consultation and participation.
1. Based on your knowledge of the OSH Act and Regulations, outline the duties of VIC’s CEO, Gwynn,
in regards to consultation and participation.
2. According to legislation, what is Gwynn’s responsibility in regards to getting agreement from those
being consulted?
3. Based on your knowledge of VIC’s policies, procedures and codes of practice as articulated in their
safety management plan, what are your duties, rights and responsibilities in regards to consultation
and participation?
4. Identify two barriers to your ability to consult that may prevent you getting the support you need for
participation in the implementation of the SMS.
5. Identify two consultation or communication techniques you will implement to ensure teams are
actively encouraged to participate in the implementation of the SMS.
CS2 – Case Study – Smoking in the Workplace – Researching the Issue
Craig, your manager, has received a number of complaints about the number of people smoking close to
the side entrance of the building. The complaints vary in content however the common thread identifies
that the smell of tobacco is filtering into the office. There also appears to be some irritation about the
visual impact of people smoking and a perception that the people smoking are wasting work time.
You investigate the problem and note that the smokers are smoking in the designated smoking area.
The designated smoking area was set up in 2006 as the result of a safety audit identifying that the
current arrangement for smoking did not meet the requirements of the Tobacco Products Control Act
2006.
The designated area is outdoors and approximately 5 meters from the side exit of the building. This area
is only enclosed by a roof to keep the smokers out of the rain. It is clearly signposted and has sand-filled
ash bins.
A Researching the Issue

1. Clearly outline the purpose of your research.
2. Complete an online search using a minimum of two search engines and list the search engines you
use.
3. Complete a search for relevant information using a Boolean operator. Identify the words you used for
your research.
4. What was the outcome of this search and how many documents did you source?
5. What is the advantage of using a Boolean operator?
6. Using the outcomes of your research, summarise the purpose of the legislation.
7. Has the legislation changed in WA since 2006? Explain your findings.
For more information see WA Department of Health website: http://www.tobaccocontrol.health.wa.gov.au/publicplaces/index.cfm
8. Is the smoking area in this case in the correct place? Explain your answer.
9. The smoking area has been the designated smoking area since 2006 without any complaints. You
would like to find out why this smoking area has suddenly become an issue. You wonder if the
number of smokers has reduced, resulting in a reduced tolerance level for smoking. What types of
triggers change the tolerance levels of a population? (Identify at least two.)
http://www.austlii.edu.au/cgi-bin/download.cgi/au/legis/wa/consol_act/tpca2006271
B Outcomes of Research
In an attempt to test your hypothesis, you decide to complete some research on the employee
demographics from 2006.
You researched data collected on employees and found the following:
Number of employees 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Male 100 82 86 93 100 106 112 117 125 124
Female 23 22 20 20 19 20 22 24 23 30
Other 2 0 1 0 0 1 1 2 2 2
Aged 20-24 5 7 9 11 13 15 17 19 21 23
Aged 25-29 5 5 7 9 11 13 15 17 19 21
Aged 30-34 9 9 9 11 13 15 17 19 21 23
Aged 35-39 11 11 11 13 15 17 19 21 23 25
Aged 40-44 14 15 16 17 18 18 19 20 21 22
Aged 45-49 17 9 10 11 12 13 15 16 17 19
Aged 50-54 20 14 14 13 12 14 14 15 15 15
Aged 55-59 23 16 15 14 13 12 11 10 9 6
Aged 60-64 20 18 16 14 12 10 8 6 4 2
Total 125 104 107 113 119 127 135 143 150 156
This information is interesting, but it does not help you to understand why the tolerance levels for
smoking have changed.
10. If you need to investigate the number of smokers currently in the business, where might you go to
access this type of data?
11. Privacy issues prevent you being given access to employee data from Human Resources. What
other avenues would you use to obtain the information you need about the number of smokers in
your workplace? Include both online and non-electronic research methods.
Researching through the workplace archives, you discover that your workplace conducted a couple of
campaigns that involved anonymous surveys after the 2006 audit was finalised. You have been given
access to the raw data collected.
To compare the previous data to current data, you use the previous survey questions to conduct some
research of your own.
The following table outlines the initiatives conducted from 2006 to your current research.
Date Event/initiative Comments
Set up of designated smoking Data was collected to determine the need for
2006
areas established smoking areas.
A no smoking campaign targeting the effects of
2007 “No Smoking Campaign.” smoking through emotive pictures and survey was
completed and published.
The campaign is looking at smoking in women and
the link to breast cancer. Data collected from staff
2012 Breast cancer awareness
was made available noting that ten women at that
time reported to be smokers.
Survey completed to determine Response to the complaint - this is an anonymous
2015
numbers of smokers. survey of current staff.
Capture this data in the following table.

Number of smokers 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Male 18 20 18 15
Female 5 5 4 10 12
Total 23 25 22 27
Using the above information answer questions 12–15.
6. Describe the difference between the following initiatives to.

 Restrict employees to smoking in a designated smoking area
 Set up a “no smoking” campaign to encourage people to give up smoking
Consider the following in your answer:

 The impact on the WHS factors that the initiatives are attempting to address
 Effectiveness of the initiative
 Costs and benefits
 Criteria for decisions regarding their implementation
 How they should be implemented
7. What does the above data tell you about the effect of the introduction of legislation in 2006 and the
“no smoking” campaign in 2007? (To better illustrate this data, you need to modify the data into
percentages; you may also like to graph it.)
8. What do the outcomes of your survey tell you about smoking in your workplace?
To help you answer these questions, look at the percentage of smokers in 2006 compared to 2007
and then 2015. Then work out the percentage of smokers within both the male and female
population.
9. How did you combine online research with offline information to ensure the information you sourced
was the most current and relevant information for your organisation’s requirements?
C – Using a Project Planning Document to Communicate Results of Your Research
10. Use CS1. Smoking in the Workplace Project Planning Templates to clearly outline your project and
how you will communicate your findings to your manager. In your answer indicate your method of
communication and the content of your message.
Ensure your project plan addresses the following:
 Clearly states the business objective of the research
 In your context, ensure you discuss the difference between work-related health and safety
measures designed to meet specific legislative requirements and obligations and those designed
to support voluntary health promotion programs
 Factors that impact on work-related health and safety and their potential effects
 Outline if your findings are consistent with the initial business objective
 Project risk assessment
 Project consultation and communication plan
 Support your findings with research data and analyses
D – Data Storage and Monitoring

Recording and storing research and workplace data is important for legislative and historical workplace
profiling.
 Create a storage folder named ‘Smoking Research Cert IV WHS’
 Store this workplace assessment inside the folder
Evidence to be submitted:
 Take a screenshot of the workplace assessment (with the file address) – Note: If you are not
familiar with screen shots, an alternative is to take a photograph and attach the pic.
 Update the risk register to include the issue of the smoking complaint and the action you have
taken. (Please contact AVELING if you don’t have a workplace risk register.)
E – Supplementary Questions on BSBRES411 - Analyse and Present Research

Information
Reflecting on the research and analysis of the information you gathered while researching the topic
‘smoking in the workplace’, answer the following questions.
1. Relating to research and analysis, how did you determine:

a. Reliability of information:
b. Validity of information:
2. When researching ‘smoking in the workplace’ how do you find new sources of online and printed
information?
Online sources
Print sources
3. When collecting the information for data analysis, what is your organisation’s legal and ethical
obligations relating to workplace information.
Legal obligations
Ethical obligations
4. List two of your organisation’s requirements for the storage and transmission of information.
5. Explain your organisation’s procedures regarding responsible access to, and restrictions on, digital
information.
6. When you are reviewing the smoking policy, what are two potential sources of research information
you could use to assist you?
7. Research can result in lots of information that may not be factual or balanced. It is therefore your
responsibility as a safety leader to assess the reliability of the information. Review the information
sources below and consider their accuracy, authority, audience, relevance and likelihood of bias.
Is the author
Would this biased?
Document Authority or
information be Is it relevant? (Biased, Not
name and authorising
accurate? Yes or no Biased,
source body
Yes or no Possibly
Biased)
Guidance note
on passive
smoking in the
workplace.
https://www.safe Safe Work Australia
workaustralia.go
v.au/system/files
/documents/170
2/... · PDF file
Developing a
smoke-free
policy
https://www.can
Cancer Council of
cerwa.asn.au/pr Australia
evention/tobacc
o/smokefreewor
kplaces
W1 – WHS Continuous Improvement Project in Your Workplace
In your workplace identify a WHS issue. Your selected issue may be an outcome of your audit of your
workplace (such as workers working in the heat) or from workers reporting an issue at a meeting. Some
examples to get you thinking include dry July, skin cancer awareness, incorrect PPE in the workshop.
The issue should be related to the safety of workers that require controls from both the organisation and
workers.
You are required to complete a continuous improvement project, addressing the issues and measuring
the success of the project using the PDCA cycle.
W1.1 PLAN – Plan Your Project
Using either the AVELING W1 - Project Planning Template or workplace documents, scope out your
plan for your continous improvement project.
Note: The AVELING Project Planning Template meets all the requriements for this part of the task. If you
use workplace documents, check that they meet the requirements of this task as outlined below.
Provide a completed copy of the project plan.
Evidence 
1. Objectives of research – checking it is within organisational requirements
2. Source of the WHS issue:

– Outline how your initiative contributes to work related health and safety
– Identify if your initiative is addressing a statutory obligations or if it supports non-statutory programs
3. Your research strategy – include how you used:

– Your available resources
– Both online and non-electronic sources of information
4. Define how you ensured your methods of collecting information are:

– Reliable
– In accordance with the requirements of your workplace
5. A consultation and communication plan with timelines, including whom you will consult
with to:
– Identify the issues
– Determine and design appropriate measures to address impacting factors and meeting legislative and
non-legislative requirements
– Obtain approvals from – this may differ for different stages of the project
– Seek external advice – this must include at least one person or group external to your organisation (e.g.
Worksafe)
6. What are your organisation’s values and expectations of behaviour for the issue?
7. Identify what and how you would measure the success of the project (KPIs):
– To determine whether your initiatives are successful
– To reflect the organisation’s standards and values – comment on whether these are stated or implied in
the target
8. Examine options and assess associated risks to determine the preferred course of action.
9. An implementation plan:
– Identify resource requirements, timelines and responsibilities to implement initiatives
10. Approval for the plan:

– As part of the approval, ensure that the approver signs off that the planning process is compliant with
legislative requirements and workplace policies and procedures
W1.2 DO – Implement Your Project
Once approval is given to implement your project, the time has come to put it into action. During your
implementation it is important that you do the following:
1 Keep track of your implementation plan

Evidence – as a minimum, two emails, minutes of meetings or other communication
documents showing you are keeping track of the plan.
2 Check to ensure your KPIs and measures stay relevant

Evidence – as a minimum two emails, minutes of meetings or other communication
documents showing that you are measuring the success of the plan.
Evidence – screen shot of online research showing the date. This shows the information
being implemented is up to date.
3 Keep your stakeholders informed

Evidence – as a minimum two emails, minutes of meetings or other communication document
such as a PowerPoint presentation showing you are keeping interested parties are informed.
4 Follow your consultation and communication plan

Evidence - Documents showing implementation (such as photos and minutes of meetings,
which demonstrate how you have tracked your measures).
Clearly labelling evidence will assist the assessor to see where the documents fit into the above
requirements. This evidence will be assessed with the Project Consultation and Communication Plan
completed in W1.1.
W1.3 CHECK – Review Your Project

As you are completing your continuous improvement project it is important to monitor and check how
effective the project is going and to get feedback on performance.
To demonstrate how you monitored and measured your project, please provide the following evidence.
Evidence 
1. Documents demonstrating that measures are been met – evidence must illustrate any
changes made
2. Review of the data – commenting on the validity and reliability of your data to date
3. Tracking that indicates the project is meeting the timeline, cost targets and responsibilities
4. Check that the consultation and communication plan is effective
5. Two feedback reports from different stakeholders to ensure the accuracy and relevance
of the continuous improvement project in line with established organisational requirements
6. A third party report outlining your performance in the workplace (on next page)
Third Party Observer Form
To confirm how the candidate meets the organisation’s requirements for consultation and
communication, the following was observed:
I can confirm that during this continuous improvement project the candidate:
¨ Liaised with relevant people internal and external to the organisation
¨ Identified and followed workplace WHS consultation and participant processes
¨ Apply knowledge of WHS legislation and workplace policies and processes to help ensure work-related
health and safety measures and initiatives are compliant
¨ Communicated and promoted organisational continuous improvement processes
¨ Supported the participation of individuals and parties as appropriate to own job role and work area
¨ Used active listening techniques while consulting with people to obtain feedback on the planning and
implementation of the project
¨ Improved customer service through continuous improvement techniques and processes
¨ Communicated effectively to support the improvement and implementation
¨ Questions, through established communication channels, standards and values considered to be
damaging to the organisation
Provide details of candidate’s involvement in the WHS continuous Improvement activity you observed
and how the candidate ensured individuals and teams were actively encouraged to participate. Please
provide at least one example to illustrate your answer. (Example: candidate set up workshops to…;
candidates consulted with ... to encourage…)
Provide details of the candidate’s ability to mentor and coach individuals and teams when implementing
your organisation’s continuous improvement processes. Please comment on how or if the candidate
makes themself available, sets out meeting times or seeks and gives feedback.
Provide details on how the candidate uses the organisation's systems and technology to monitor and
review progress. Include an example of any time when they identified ways to improve safety planning
and operations.
I confirm that evidence submitted is the personal work of (name):

Third party observer declaration:
By signing below, I agree that I am an authorised representative of the organisation I am employed with and I
have witnessed the candidate planning and implementing this continuous improvement project in the workplace.
Observer’s name and signature Date
Candidate’s signature Date
W1.4 ACT – Action the Outcomes of Your Review
Use the feedback you received from the previous section, ‘1.3 Check – Review Your Project’.
Analyse the third party observer form and document what actions or changes you make.
(Note: It’s acceptable if you don’t need to make any changes. However, you need to document the
outcomes of your review and the reasons you don’t need to make any changes.)
This report may be considered an interim report or final written report. You are required to provide the
evidence outlined in the table below.
Evidence 
1. Clear and justified assumptions and conclusions – drawn from your project to this point.
2. A written summary of the progress of your project including recommendations for the next
steps with an associated action plan.
3. Cost and benefits of the project to date – discuss the success of processes to ensure that
team members are informed of savings and productivity or service improvements in achieving
the business plan.
4. A written report
Examples of evidence to support your decision could include:
 Updated risk register (showing before and after)
 Project plan and/or ACBD plan
 Emails and minutes of meetings
 Other evidence relevant to the initiative
Please note: If you are using the optional W1. Project Planning Templates, the project close-out report
meets the requirements for this section but you still need to provide addition communication evidence
(such as an email or minutes of a meeting).
W2 – Feedback on Your Workplace Performance
It is important that you ensure your own behaviour and performance contributes to the integrity and
credibility of the organisation.
Use the two forms provided to seek feedback on your safety leadership performance, and use the
feedback to evaluate your own behaviour and performance against your organisation’s requirements.
W2.1 Operational Manager Feedback
The person asking for feedback is required to use this information to develop a personal leadership plan.
The more detailed the feedback, the easier it will be for them to develop their plan. Please tick the
relevant box for each comment and ensure the focus of the feedback specifically relates to the person
who has given you this form.
Feedback on Performance (Manager/Supervisor)

Opportunity
Feedback for for
Doing a Working
(insert name) Good Job Very Well
Improvement
Performance and behaviour meet the organisation’s requirements.

Provide an example below:
Performance and behaviour serve as a positive role model for others.

Performance plans created and put into practice in accordance with

the organisation’s goals and objectives. Provide an example below:
Personal performance reflects the organisation’s integrity and

credibility. Provide an example below:
Key performance indicators are established and used to meet the

organisation’s goals and objectives. Provide an example below:
Demonstrates good decision-making skills and judgement. Provide

an example below:
The organisation’s standards and values are adhered to when

conducting business. Provide an example below:
Note: If there are any ticks in the ‘opportunity’ column, please make relevant comments below:
Name Date
Position Signature
Contact no. Email
W2.2 Client, Team Member or Peer Feedback
Your opinion is valued. Please tick the relevant box for each comment and ensure the focus of the
feedback specifically relates to the person who has given you this form. The person asking for feedback
is required to use this information to develop a personal leadership plan. The more detailed the
feedback, the easier it will be for them to develop their plan.
Feedback on Performance (Team Member or Peer)

Opportunity Doing a
Feedback for for Good
Working
(insert name) Very Well
Improvement Job
Performance and behaviour meet the organisation’s requirements.

Performance and behaviour serve as a positive role model for others.

Performance plans created and put into practice in accordance with

the organisation’s goals and objectives. Provide an example below:
Key performance indicators are established and used to meet the

organisation’s goals and objectives. Provide an example below:
The organisation’s standards and values are adhered to when

conducting business. Provide an example below:
Note: If there are any ticks in the ‘opportunity’ column, please make relevant comments below:
Name Date
Position Signature
Contact no. Email
W3 – Training, Mentoring and Coaching
For people to be engaged in an improvement, they need to feel confident and be skilled to complete the
task or participate in a process. In this activity, you are required to conduct a training session with one or
more people on participating in safety engagement processes in the field. To do this you will use the
W3.1 Field Time Form* on the next page.
Find a person in your workplace to train on the use of the Field Time Form.
A. Complete the training program using your PDCA cycle as follows:

 Plan your training session using the W3.2 PCQQRT Template
 Conduct the training session
 Get feedback on your training session (W3.3 Feedback Template)
B. Complete a review of the skills needed to use the Field Time Form*. Review the skills of your
trainee with the skills needed to use the Field Time Form – this is a form of training needs analysis.
Using coaching techniques, work with the trainee to support and fill any gaps in their skills.
Provide a written report of the training needs analysis and coaching techniques you used to fill the
gaps of the trainee. Include in your report any opportunities for ongoing mentoring of the trainee.
C. Evaluate the training session and the feedback from the trainee. Write a report on improvements you
will implement next time you train.
*If your workplace uses a similar tool (e.g. Take 5, Safety interactions, Safe Talk, Behavioural Observations) in your
workplace, you may use this as your training program rather than the Field Time Form. If you take this option,
submit a copy of the workplace tool.
W3.1 Field Time Form
W3.2 PCQQRT Template
P Purpose
C Context
Q Quality
Q Quantity
R Resources
T Time
W3.3 Feedback Template
Name of presenter Date

Title of presentation
Name of reviewer
Rating Yes/No Comment
Did the presenter engage

with the audience?
Was the presentation easy

to understand?
Was the presentation

given e nthusiastically?

simple and useful?

memorable?
Identify an area the

presenter could improve on
next time they deliver in
formation for you?
Identify one strength in their

presentation style?
Knowledge Check – Research, Data Collection and Storage
Before starting the planning of your continuous improvement project, consider the ethical issues and
laws regarding smoking and the data collected.
1. Whilst developing your research plan, how would you ensure that your team members are consulted
for their views and that those views are taken into account?
2. Why is it important to seek clarification on any issues related to the research when completing the
scope?
3. Explain concepts related to research and analysis including reliability and validity.
4. Why is it important to consider organisational objectives when completing a continuous improvement

project?
5. Consider ethical issues and laws on smoking and the data you’ve collected and then use the table
below to outline key provisions that could affect aspects of business operations.
Key Provisions
Anti-discrimination legislation
Privacy laws
Occupational Health and

Safety Act and Regulations
Injury Management and

Workers Compensation
6. Give examples of behaviours and performance you would consider to be damaging to your
organisation.
7. Outline the organisational systems for record keeping and filing and explain the importance of
security for data in the smoking case study.
8. Give two basic techniques for data analysis and explain how they are applied.
Technique Application
Knowledge Check – Monitoring and Managing Workplace Health

9. Heavy haulage drivers are required to have mandatory health checks by a medical practitioner. How
frequent are these checks for a person under the age of 50? Explain the importance of this health
monitoring.
10. Identify two types of biological monitoring applied in the workplace. Explain their application to help
monitor work health and safety.
Knowledge Check – Continuous Improvement in the Workplace
11. How will you identify your organisation’s stated standards and values? (Written rules.)
12. What evidence would you see in the workplace for implied standards and values? (Unwritten rules.)
13. Outline your organisation’s process for raising questions about standards and values.
14. Give three examples of continuous improvement processes.
1.
2.
3.
15. Explain how change management techniques can support continuous improvement initiatives.
16. Identify the organisation's systems and data that can be used for benchmarking and monitoring
performance for continuous improvement.
17. What is the Australian Standard for a quality system? Briefly describe what it is.
18. List typical areas of need for coaching and mentoring to support continuous improvement.
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Session 3 – Leadership, Team

6 Orion Rd, Jandakot, WA 6164

Assessment Submission Information...........................................................................................4

Phone Due Date

I am completing the full Certificate IV in WHS  Yes  No

Assessment Submission Information

What Happens Once Your Assessment Is Received

Engagement and Communication

CS1 – Role of the Safety Coordinator in Consultation and Participation

It is important for you to understand the requirements of consultation and participation.

A Researching the Issue

For more information see WA Department of Health website: http://www.tobaccocontrol.health.wa.gov.au/publicplaces/index.cfm

You researched data collected on employees and found the following:

Capture this data in the following table.

6. Describe the difference between the following initiatives to.

Consider the following in your answer:

D – Data Storage and Monitoring

E – Supplementary Questions on BSBRES411 - Analyse and Present Research

1. Relating to research and analysis, how did you determine:

1. Objectives of research – checking it is within organisational requirements

2. Source of the WHS issue:

3. Your research strategy – include how you used:

4. Define how you ensured your methods of collecting information are:

10. Approval for the plan:

1 Keep track of your implementation plan

2 Check to ensure your KPIs and measures stay relevant

3 Keep your stakeholders informed

4 Follow your consultation and communication plan

W1.3 CHECK – Review Your Project

I confirm that evidence submitted is the personal work of (name):

Feedback on Performance (Manager/Supervisor)

Performance and behaviour meet the organisation’s requirements.

Performance and behaviour serve as a positive role model for others.

Performance plans created and put into practice in accordance with

Personal performance reflects the organisation’s integrity and

Key performance indicators are established and used to meet the

Demonstrates good decision-making skills and judgement. Provide

The organisation’s standards and values are adhered to when

Feedback on Performance (Team Member or Peer)

Performance and behaviour meet the organisation’s requirements.

Performance and behaviour serve as a positive role model for others.

Performance plans created and put into practice in accordance with

Key performance indicators are established and used to meet the

The organisation’s standards and values are adhered to when

A. Complete the training program using your PDCA cycle as follows:

Name of presenter Date

Did the presenter engage

Was the presentation easy

Was the presentation

Was the presentation

Was the presentation

Identify an area the

Identify one strength in their

4. Why is it important to consider organisational objectives when completing a continuous improvement

Occupational Health and

Injury Management and

Knowledge Check – Monitoring and Managing Workplace Health

14. Give three examples of continuous improvement processes.

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