Академический Документы
Профессиональный Документы
Культура Документы
“To obtain employment with a company that offers a positive atmosphere to learn and
implement new skills and technologies for the betterment of the organization.”
+8801874444192 mah.towsif@gmail.com House: 30, Road: 04, Block: F, Sector: 02 Aftab Nagar, Dhaka.
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
Provide and coordinate technical support to teams across the organization at local and international level.
Works with cross-functional teams and various stakeholders, including analytics, design/user experience,
engineering, and user enablement.
Formulate effective roadmap for product by understanding user needs & document various product features.
Research and analyze independent features, user experience and the roadmap for the product.
Acting as the single point of contact between development teams and business teams.
Collaborate with stakeholders during the visioning and concept development of a product.
Conduct in house workshops for stakeholder requirement and maintain liaison with development teams while
creating new features.
Develop and maintain tracking and reporting of product performance.
Delivering regular and customized training to teams within the business.
Identifying, analyzing and resolving product related problems.
Planning, Initiation, Managing and ensuring technical readiness of different solution projects.
Review requirements and provide a roadmap for different IT solutions.
Collaborate with cross functional team to ensure contracted product specifications are executed on-time and as
agreed.
Plan and raise change request and coordinate system upgrades & enhancements.
Work as a SPOC for any issues for different enterprise solutions.
Manage any necessary platform downtimes, and communicate the same to all clients as per SLA.
Develop relationships with prospective clients, while maintaining existing client relationships.
Initiate projects with feasibility study, plan & prepare scope document following project management methodology.
Explore emerging technologies & find the best fit not compromising quality & security issue.
Vendor management & follow predefined timeline & lead defect management and maintenance.
1|Page
CERTIFICATIONS & COURSES ICT SKILLS
Course Name: "Cisco Certified Network Associate (CCNA)" Database: Oracle, MySQL.
Institute: American International University of Bangladesh Network layers, OSI, TCP/IP
Year: 2015-2016 Networking: Physical cabling and
Configuring networks,
Attended “VMware and FusionSphere Training Session” Configuring Cisco Routers.
Institute: Huawei Technologies Co, Ltd.
Year: 2017 Telecommunication: Cellular Network Basic,
GSM Architecture,
CDMA Architecture.
INTERNSHIP
2018 – 2020
Master of Business Administration (MBA)
University of Dhaka, Faculty of Business (FBS)
Banglalink Digital Communications Limited
Department of Organization Strategy & Leadership (OSL)
Research Topic: A Study on The Implementation Intern
Challenges, Securities & Vulnerabilities of IoT Solutions.
Application Department. (May 2016 – August 2016)
2012 – 2016
Bachelor of Science (BSc)
• Ahsanullah University of Science & Technology
• Department of Computer Science & Engineering (CSE)
• Thesis Topic: Comparative Study on Routing Protocols of LANGUAGE
Vehicular Ad Hoc Network (VANET).
2009- 2011
Higher Secondary Certificate (HSC) Bengali
• Rajuk Uttara Model College
• Group: Science English
1999- 2009
Secondary School Certificate (SSC)
• Ideal School & College
• Group: Science
2|Page