Descriptives

Jenis Perawatan Statistic Std. Error

Pelayanan Rawat Jalan Mean 63,32 ,969
95% Confidence Interval for Lower Bound 61,38
Mean Upper Bound 65,26
5% Trimmed Mean 62,78
Median 62,00
Variance 49,722
Std. Deviation 7,051
Minimum 48
Maximum 90
Range 42
Interquartile Range 7
Skewness 1,441 ,327
Kurtosis 3,521 ,644
Rawat Inap Mean 62,45 1,385
95% Confidence Interval for Lower Bound 59,66
Mean Upper Bound 65,23
5% Trimmed Mean 61,79
Median 60,00
Variance 90,166
Std. Deviation 9,496
Minimum 44
Maximum 98
Range 54
Interquartile Range 7
Skewness 1,444 ,347
Kurtosis 3,786 ,681
Keramahan Petugas Rawat Jalan Mean 39,79 ,773
95% Confidence Interval for Lower Bound 38,24
Mean Upper Bound 41,34
5% Trimmed Mean 40,01
Median 41,00
Variance 31,706
Std. Deviation 5,631
Minimum 26
Maximum 50
 Range 24
Interquartile Range 8
Skewness -,573 ,327
Kurtosis -,094 ,644
Rawat Inap Mean 36,17 ,873
95% Confidence Interval for Lower Bound 34,41
Mean Upper Bound 37,93
5% Trimmed Mean 36,47
Median 37,00
Variance 35,796
Std. Deviation 5,983
Minimum 18
Maximum 48
Range 30
Interquartile Range 7
Skewness -,741 ,347
Kurtosis 1,120 ,681
Kecepatan Layanan Rawat Jalan Mean 59,91 ,890
95% Confidence Interval for Lower Bound 58,12
Mean Upper Bound 61,69
5% Trimmed Mean 59,87
Median 60,00
Variance 42,010
Std. Deviation 6,482
Minimum 47
Maximum 74
Range 27
Interquartile Range 8
Skewness ,046 ,327
Kurtosis -,359 ,644
Rawat Inap Mean 58,40 1,118
95% Confidence Interval for Lower Bound 56,15
Mean Upper Bound 60,65
5% Trimmed Mean 58,48
Median 58,00
Variance 58,724
Std. Deviation 7,663
Minimum 37
Maximum 77
 Range 40
Interquartile Range 9
Skewness -,206 ,347
Kurtosis 1,078 ,681
Kepuasan Rawat Jalan Mean 58,70 ,638
95% Confidence Interval for Lower Bound 57,42
Mean Upper Bound 59,98
5% Trimmed Mean 58,91
Median 59,00
Variance 21,561
Std. Deviation 4,643
Minimum 46
Maximum 67
Range 21
Interquartile Range 6
Skewness -,785 ,327
Kurtosis ,792 ,644
Rawat Inap Mean 55,85 ,839
95% Confidence Interval for Lower Bound 54,16
Mean Upper Bound 57,54
5% Trimmed Mean 55,94
Median 56,00
Variance 33,086
Std. Deviation 5,752
Minimum 39
Maximum 71
Range 32
Interquartile Range 5
Skewness -,227 ,347
Kurtosis 1,672 ,681
 Descriptives
Jenis Dokter Statistic Std. Error
Pelayanan Dokter Umum Mean 63,57 1,858
95% Confidence Interval for Lower Bound 59,76
Mean Upper Bound 67,38
5% Trimmed Mean 62,51
Median 60,00
Variance 96,698
Std. Deviation 9,834
Minimum 50
Maximum 98
Range 48
Interquartile Range 7
Skewness 2,122 ,441
Kurtosis 5,442 ,858
Dokter Spesialis Mean 64,52 2,023
95% Confidence Interval for Lower Bound 60,33
Mean Upper Bound 68,72
5% Trimmed Mean 64,24
Median 63,00
Variance 94,170
Std. Deviation 9,704
Minimum 44
Maximum 90
Range 46
Interquartile Range 14
Skewness ,621 ,481
Kurtosis 1,321 ,935
Dokter Residensi Mean 60,76 1,172
95% Confidence Interval for Lower Bound 58,34
Mean Upper Bound 63,18
5% Trimmed Mean 60,87
Median 62,00
Variance 34,357
Std. Deviation 5,861
 Minimum 48
Maximum 72
Range 24
Interquartile Range 6
Skewness -,401 ,464
Kurtosis ,538 ,902
4 Mean 62,83 1,384
95% Confidence Interval for Lower Bound 59,97
Mean Upper Bound 65,70
5% Trimmed Mean 62,44
Median 60,00
Variance 45,971
Std. Deviation 6,780
Minimum 53
Maximum 80
Range 27
Interquartile Range 10
Skewness 1,133 ,472
Kurtosis ,618 ,918
Keramahan Petugas Dokter Umum Mean 38,64 1,051
95% Confidence Interval for Lower Bound 36,49
Mean Upper Bound 40,80
5% Trimmed Mean 38,66
Median 39,00
Variance 30,905
Std. Deviation 5,559
Minimum 29
Maximum 48
Range 19
Interquartile Range 9
Skewness -,074 ,441
Kurtosis -1,029 ,858
Dokter Spesialis Mean 36,52 1,449
95% Confidence Interval for Lower Bound 33,52
Mean Upper Bound 39,53
5% Trimmed Mean 36,79
Median 38,00
Variance 48,261
 Std. Deviation 6,947
Minimum 18
Maximum 50
Range 32
Interquartile Range 8
Skewness -,698 ,481
Kurtosis 1,165 ,935
Dokter Residensi Mean 38,00 1,190
95% Confidence Interval for Lower Bound 35,54
Mean Upper Bound 40,46
5% Trimmed Mean 38,19
Median 38,00
Variance 35,417
Std. Deviation 5,951
Minimum 24
Maximum 48
Range 24
Interquartile Range 8
Skewness -,428 ,464
Kurtosis ,162 ,902
4 Mean 39,04 1,196
95% Confidence Interval for Lower Bound 36,57
Mean Upper Bound 41,51
5% Trimmed Mean 39,48
Median 40,00
Variance 34,303
Std. Deviation 5,857
Minimum 22
Maximum 47
Range 25
Interquartile Range 8
Skewness -1,080 ,472
Kurtosis 1,680 ,918
Kecepatan Layanan Dokter Umum Mean 58,64 1,096
95% Confidence Interval for Lower Bound 56,39
Mean Upper Bound 60,89
5% Trimmed Mean 58,75
Median 58,00
 Variance 33,646
Std. Deviation 5,800
Minimum 45
Maximum 71
Range 26
Interquartile Range 8
Skewness -,223 ,441
Kurtosis ,489 ,858
Dokter Spesialis Mean 58,17 1,548
95% Confidence Interval for Lower Bound 54,96
Mean Upper Bound 61,39
5% Trimmed Mean 58,06
Median 59,00
Variance 55,150
Std. Deviation 7,426
Minimum 42
Maximum 77
Range 35
Interquartile Range 9
Skewness ,128 ,481
Kurtosis 1,274 ,935
Dokter Residensi Mean 59,72 1,505
95% Confidence Interval for Lower Bound 56,61
Mean Upper Bound 62,83
5% Trimmed Mean 59,42
Median 58,00
Variance 56,627
Std. Deviation 7,525
Minimum 50
Maximum 75
Range 25
Interquartile Range 11
Skewness ,550 ,464
Kurtosis -,674 ,902
4 Mean 60,29 1,589
95% Confidence Interval for Lower Bound 57,01
Mean Upper Bound 63,58
5% Trimmed Mean 60,81
 Median 61,00
Variance 60,563
Std. Deviation 7,782
Minimum 37
Maximum 73
Range 36
Interquartile Range 9
Skewness -1,193 ,472
Kurtosis 2,425 ,918
Kepuasan Dokter Umum Mean 57,21 1,030
95% Confidence Interval for Lower Bound 55,10
Mean Upper Bound 59,33
5% Trimmed Mean 57,62
Median 57,50
Variance 29,730
Std. Deviation 5,453
Minimum 39
Maximum 65
Range 26
Interquartile Range 9
Skewness -1,256 ,441
Kurtosis 3,173 ,858
Dokter Spesialis Mean 56,43 1,140
95% Confidence Interval for Lower Bound 54,07
Mean Upper Bound 58,80
5% Trimmed Mean 56,13
Median 56,00
Variance 29,893
Std. Deviation 5,467
Minimum 48
Maximum 71
Range 23
Interquartile Range 7
Skewness ,798 ,481
Kurtosis ,935 ,935
Dokter Residensi Mean 56,16 1,077
95% Confidence Interval for Lower Bound 53,94
Mean Upper Bound 58,38
 5% Trimmed Mean 56,58
Median 58,00
Variance 28,973
Std. Deviation 5,383
Minimum 42
Maximum 62
Range 20
Interquartile Range 5
Skewness -1,314 ,464
Kurtosis ,938 ,902
4 Mean 59,67 ,957
95% Confidence Interval for Lower Bound 57,69
Mean Upper Bound 61,65
5% Trimmed Mean 59,81
Median 59,50
Variance 21,971
Std. Deviation 4,687
Minimum 49
Maximum 67
Range 18
Interquartile Range 7
Skewness -,135 ,472
Kurtosis -,238 ,918

2. Apakah Kepuasan dan Pelayanan mempunyai distribusi normal ?

Tests of Normality
Kolmogorov-Smirnova Shapiro-Wilk
Jenis Perawatan Statistic df Sig. Statistic df Sig.
Pelayanan Rawat Jalan ,161 53 ,002 ,882 53 ,000
Rawat Inap ,201 47 ,000 ,892 47 ,000
*
Keramahan Petugas Rawat Jalan ,094 53 ,200 ,966 53 ,142
*
Rawat Inap ,109 47 ,200 ,957 47 ,080
*
Kecepatan Layanan Rawat Jalan ,067 53 ,200 ,985 53 ,737
Rawat Inap ,116 47 ,138 ,973 47 ,351
Kepuasan Rawat Jalan ,119 53 ,057 ,948 53 ,022
 Rawat Inap ,120 47 ,086 ,966 47 ,189
*. This is a lower bound of the true significance.
a. Lilliefors Significance Correction