Hailey College of Commerce

Operations and Production Management

Online Examination
Email Address: fozia.hcc@pu.edu.pk
Paper: MC-412 Time Allowed: 180 Minutes Marks: 150 X 2

Instructions: Attempt all questions.

Q1. Should not exceed two pages; Q2, Q3, Q4 & Q5 should not exceed 1 page

Q1. Develop a new Weighted Index after making necessary corrections in the
Weighted Points and the Points given to each city developed for Location Planning
of a Flour Mill. Explain the corrections you recommend. 30 Marks

Sr. Facilities Weighted Bahawalnagar Bhakkar Faisalabad

no. Points
1 Raw material 5 1 4 5
2 Market 20 8 5 7
3 Plan of expansion 10 5 6 8
4 Labor supply 10 1 2 6
5 Land 5 4 4 3
6 Civic conditions 10 9 5 5
7 Safety measures 15 10 15 13
8 Taxes advantage 5 1 1 5
9 Climate 5 1 1 4
10 Fuel & power 5 4 1 4
Total 90 44 44 60
% 100 48.89% 48.89% 66.67%

Q2. Based on the Four- Stage Model of Operations Contribution proposed by

Hayes and Wheelwright. Discuss the types of operations strategy adopted by
the Beverage Industry (such as, Coca Cola, Pepsi and Gourmet Cola)
operating in Pakistan. Marks 20
Q3. Discuss the three competitive factors (order-winners, qualifiers and less
important) that need to be planned with respect to market influence on
performance objectives. Discuss with the help of an example of a Television
 (TV) cable services that offers both TV channels and internet/ Wifi services.

Marks 20
Q4. What facility layout designs are followed in a Hospital and a Testing
Laboratory? Discuss how both the layouts are different. Marks 20

Q5. Identify the types of waste that may lead to increased costs for the completion
of Bus Transit Service (BRT) Project in Peshawar. Also discuss how those
wastes can be mitigated/eliminated keeping in view lean synchronization.

Marks 20
Q6. Write the appropriate process type (job shop, batch, repetitive, continuous)
for the following operational activities: Marks 20

Sr.No. Operational Activity Process Type

1 Mobile call packages
2 Ball pens packing
3 Debit card Processing
4 Customized cake decoration
5 Oil Refinery
6 Payment of Utility Bills in the banks
7 Dress designing services
8 Automobile assembling
9 Cinema ticketing service
10 Stock broker services

Q7. A vehicle licensing centre receives application documents, keys in details,

checks the information provided on the application, classifies the application
according to the type of licence required, confirms payment and then issues
and mails the licence. It is currently processing an average of 10,000
licences every 8-hour day. A recent spot check found 25,000 applications
that were ‘in progress’ or waiting to be processed. The sum of all activities
that are required to process an application is 25 minutes. Calculate
throughput time and throughput efficiency. Marks 10