EMOTIONAL INTELLIGENCE

Emotional intelligence refers to the ability to identify and manage one’s own

emotions, as well as the emotions of others.
OR
Emotional intelligence includes a set of abilities that enable us to recognize and
regulate our own emotions as well as the emotions of other people.

FOUR DOMAINS OF EMOTIONAL INTELLIGENCE

Dr. Daniel Goleman  theorizes that there are four parts to emotional
intelligence:

1. SELF AWARENESS
The ability to recognize your own emotions and how they affect your
thoughts and behaviour. People with higher emotional intelligence have
better awareness of their emotions and are better able to make sense of
them.

2. SELF-MANAGEMENT
Self-management is the ability to manage your own emotions, something
that we all do to some extent. For example We try not to feel angry or
frustrated when events go against us. 

3. SOCIAL AWARENESS
The ability to observe and understand the emotions, needs, and concerns of
other people. This ability is represented by empathy  having an
understanding of and sensitivity to the feelings, thoughts, and situations of
others. This includes understanding another person’s situation,
experiencing the other person’s emotions, and knowing his or her needs
even though unstated. Awareness of other emotions also include being
organizationally aware such as sensing organizational politics.

4. RELATIONSHIP MANAGEMENT
This domain of emotional intelligence involves managing other people’s
emotions. This includes consoling people who feel sad, emotionally
inspiring your team members to complete a class project on time, getting
strangers to feel comfortable working with you.
SEVEN MISCONCEPTIONS ABOUT EMOTIONAL INTELLIGENCE
1. EI AND IQ IS THE SAME THING
It is a misconception that EI (emotional intelligence) & IQ (intelligence
quotient) the same thing. Just as IQ is the measure of our cognitive
intelligence, Our EI indicates our ability to recognise and handle one’s
own and the emotions of others. It determines how we interact with and
treat people. On the other hand, IQ indicates a person’s ability to learn,
recalling learned information and using it to reason and solve problems.
It is possible for a person to have a high IQ but low EI.
2. WOMEN ARE MORE EMOTIONALLY INTELLIGENT THAN MEN
Having a high or low EI has nothing to do with your gender. Women are
not more emotionally intelligent than men and men are not better at
understanding and managing emotions. Emotional intelligence is
developed through self and social awareness. Both men and women can
be highly emotionally intelligent or seriously lack these skills.
3. EI IS BORN AND NOT LEARNED
IQ is an ability we are born with and typically develop until we reach our
teenage years when our brain is fully developed and remains the same
thereafter. EI can however be learned and can be improved over time as
we continue to learn from our live experiences i.e. as we
mature.  Developing emotional intelligence skills requires hard
work. Working on your EI is therefore a continuous effort. EI is not
dependent on our genes and it is not just common sense.
4. EMOTIONAL PEOPLE HAVE HIGH EI
It is a common misconception that emotional people have high EI just
because someone is emotional doesn’t mean they are competent at
managing their emotions. Expressing emotions is not the same as
controlling them. 
5. EMOTIONS DO NOT BELONG IN THE WORKPLACE

You cannot leave your emotions at the door when you walk into the
office. Emotions unavoidably affect our thoughts, actions and decision
making and influence how we respond to others. The behaviour of
 others for example can influence how we feel and our emotions can
influence our performance. Not being able to understand and manage
our emotions in the workplace is often the cause misery and could
potentially lead to losing our jobs or not getting promoted. 

6. BEING CHARISMATIC MEANS YOU HAVE A HIGH EI

A charming personality makes some people easier and more fun to be
around, but it is not the equivalent of having a high EI. Being charismatic
and able to talk easily with others is certainly an aspect of emotional
intelligence, but so much more depends on understanding your feelings
and empathizing with others’ perspectives.

7. IQ IS MORE IMPORTANT THAN EI FOR SUCCESS

As more and more research looks at the impact of emotional intelligence
in the office, Multiple studies have shown that people skills and
emotional management accounts for 80-90% of your workplace
effectiveness, while only 10-20% of your success derives from technical
skills and abilities. high EI staff outperform low EI staff. High IQ
professionals often fail in their careers due to low EI. They find
themselves in trouble because they are not able to apply their expertise
through productive collaboration with others.

EXECUTIVE CORE QUALIFICATION

Executive Core Qualifications (ECQs) are the leadership skills, designated by the
Office of Personnel Management (OPM), required for entering the Senior
Executive Service (SES).
1. LEADING CHANGE
This core qualification involves the ability to bring about strategic
change, both within and outside the organization, to meet
organizational goals. Inherent in this ECQ is the ability to establish an
organizational vision and to implement it in a continuously changing
environment.
2. LEADING PEOPLE
This core qualification involves the ability to lead people toward meeting
the organization's vision, mission and goals. Inherent in this ECQ is the
 ability to provide an inclusive workplace that fosters the development of
others, facilitates cooperation and teamwork and supports constructive
resolution of conflicts.

3. RESULTS DRIVEN
This core qualification involves the ability to meet organizational goals
and customer expectations. Essential to this ECQ is the ability to make
decisions that produce high-quality results by applying technical
knowledge, analysing problems, and calculating risks.

4. BUSINESS ACUMEN
This core qualification involves the ability to manage human, financial,
and information resources strategically.
5. BUILDING COALITIONS
This core qualification involves the ability to build coalitions internally
and with other Federal agencies, State and local governments, non-
profit and private sector organizations, foreign governments, or
international organizations to achieve common goals.

EMOTIONAL INTELLIGENCE & EXECUTIVE CORE QUALIFICATION

 The ECQ describe necessary skills, but do not include the

necessary mental and emotional capacity needed to create a
collaborative, interdependent, learning environment that leads to
increased employee productivity.

 If we act automatically, without knowing the values and

assumptions driving our behaviour, we have no chance of
changing. If we can use our emotional intelligence to stop and
identify our values and assumptions, we have an opportunity to
make a choice to change our behaviour.

 Leaders need the self-awareness to recognize their emotions, the

self-management to control their emotions and social awareness
to understand the impact of their behaviour on others, and the
 capacity to collaborate in a way that creates something new and
different that could not be created by acting alone.

 The current ECQs, which are primarily skill-based. The need for
leaders to develop themselves, creating the self-awareness to
move from one level to another, developing necessary social and
emotional intelligence, and creating a collaborative learning
workplace environment are not included in the ECQ’s.