Lesson Exemplar in COMPUTER SYSTEMS SERVICING

Using the IDEA Instructional Process

Modular Distance Learning/

(Learners -Led Modality)

School Anselmo A. Sandoval MNHS Grade Level 11

Teacher LADY DIANNE G. BRUCAL Learning Area COMPUTER SYSTEMS
Lesson SERVICING
Exemplar Teaching Date August 24 - 28, 2020 Quarter 1
Teaching Time No. of Days 5

I. OBJECTIVES
A. Content Standards The learners demonstrate an understanding of concepts and underlying principles in applying qua
standard in computer systems servicing
B. Performance The learners shall be able to apply quality standards in computer systems servicing
Standards
C. Most Essential LO 1. Access quality of received LO2. Assess own work LO3. Engage in quality
Learning materials Upon completing the lesson, improvement
Competencies (MELC) Upon completing the lesson, students will be able to: Upon completing the les
students will be able to:  Work performance is students will be able to:
 Obtain work instruction in documented in accordance  Work out in accordance wit
accordance with standard with workplace procedure. process improvement
operating procedures  Completed work is checked procedure.
 Check the received materials against workplace standards.  Performance of operation o
against workplace standards  Errors are identified and quality of product of service
and specifications corrected. monitored to ensure
 Identify and isolate faulty customer/person-in-authori
materials related to work satisfaction.
 Record and/ or report defects
and any identified causes to
the supervisor concerned in
accordance with workplace
procedures
 Replace faulty materials in
accordance with workplace
procedures

D. Enabling
Competencies (If
available, write the
attached enabling
competencies)
II. CONTENT Characteristics of Materials Used Workplace Procedure Quality Improvement
in Specific Projects and Fault
Identification and Reporting
A. References
a. Teacher’s Guide
Pages
b. Learner’s Material
Pages
c. Textbook Pages
d. Additional
Materials from Learning
Resources
B. List of Learning  http://www.empf.org/empfasis  http://en.wikipedia.org/wiki/Cu  http://www.paramountheal
Resources for /aug04/prop.htm stomer_service
are.com/body.cfm?id=65
Development and  http://www.lakeland.cc.il.us/~i
Engagement Activities nternal/policymanual/10fiscala
ffairs/1026POL.htm
 www.gao.gov/new.items/d087
1.pdf]
 www.plant-
materials.nrcs.usda.gov/pubs/n
mpmcnl6045.pdf
 www.cdpr.ca.gov
 www.freepatentsonline.com
IV. PROCEDURES
A. Introduction Activity 1
Directions: Put a check the
characteristic of the materials to
be used for specific project.
The teacher presents the
objectives of the lesson
B. Development The teacher talks about the
characteristic of the materials to
be used for specific project. The
teacher will relate the Activity 1
to the topic
Activity 2
Directions: Enumerate the
following. Use a separate sheet
of paper in answering.
1. Give three factors to be
 http://en.wikipedia.org/wiki/Q  http://www.mcrcc.osmre.go
uality_standard
h
 http://www.technet.unsw.edu.
au/tohss/swp.htm  http://www.standards.dfes.
 http://xnet.rrc.mb.ca/healthsaf
.uk
ety/safeworkprocedures
 http://www.swce.gov.uk
 http://deming.eng.clemson.
/pub/tutorials/qctools/flow
tm
 http://en.wikipedia.org/wik
uality_managementhttp://w
w.empf.org/empfasis/aug04
op.htm
The teacher presents
Activity 1
objectives of the lesson
Direction: Write T if the
statement is True, F otherwise. Activity 1
________1. Don’t fool around.
a. Flowchart
“Horseplay” is one of the biggest b. Pareto
causes of injuries on the job and diagram
c. Cause and
it may be grounds for dismissal.
Effect
________2.Never work while diagrams
under the influence of drugs or
alcohol, as you are a hazard to
yourself and your co-workers.
See attached Activity shee
________3. Pay particular
attention to moving objects, such
as equipment, dollies, mixers,
and slicers.
________4.Walk, do not run, in
the work areas.
________5. Stay completely alert
on the job.
_______6.Smoking, eating,
drinking in inappropriate places
_______7.Sleeping on the job
_______8.Alcohol or drug use
_______9.Problems with
personal hygiene
______10.Threatening, hostile, or
intimidating behaviour
The teacher presents the
objectives of the lesson
The teacher talks about the The teacher talks about the
Workplace Procedure. The quality improvement.
teacher will relate the Activity 1
to the topic Activity 2
Activity 2 Directions: Define the followin
Directions: Write QN if the 1. Quality
statement affects the quantity of 2. Flowchart
work and QL if the statement
affects the quality of work. Write See the attached
your answer on the space Activity Sheet
 considered when
choosing the right
material?
_______________________________
_______________________________
_______________________________
2. Give four characteristic
of materials to be used
for specific project?
_______________________________
_______________________________
_______________________________
3. What Good Quality
means?
_______________________________
_______________________________
_______________________________
C. Engagement Activity 3
Directions: List the things to be
considered when:
a. Receiving materials
_______________
______________
b. Receiving reports
_______________
_______________
c. Return of merchandise
________________
________________
d. Make an inventory
report of the materials
________________
_______________
D. Assimilation ACTIVITY 4
You are assigned to be the
Quality checker for the Month of
June. Make a Log Report, and
Assessment Report using the
following data below. Make sure
you will record all the items listed
and if they were in good
condition or not. Write your
answer on a sheet of paper.
1. - September 9, 2020
- 5 Hard disk, 2
128MB SDRAM
memory chips
- Received from Jun
Salcedo (PC chain),
OR #20256
- Found out that 1
Hard disk has error
need for
replacement
2. - September 15, 2020
provided before each number.
______ 1. Poor scheduling of
work
______ 2. Failure to meet
expectations for product quality,
cost or service
______ 3. Customer/client
dissatisfaction
______ 4. Preventable accidents
______ 5. Misuse of sick leave
______ 6. Tardiness
______ 7. Slow response to work
requests
______ 8. Break time
______ 9. Excessive visiting
______ 10. Spoilage and/or
waste of materials
Activity 3 Activity 3
Directions: Write TRUE if the Direction: Identify the followin
statement is correct and FALSE if _____________1. describe a
the otherwise is wrong. process in as much detail as
__________ 1. Poor attitude possible by graphically display
results in performance problem. the steps in proper sequence
__________ 2. A safe working _______________2. help
procedure should be written organize data by category.
when retrieving old tasks. _______________3. used
__________ 3. Preventable primarily to identify and evalu
accidents may affect the quantity nonconformities, although it c
of work. summarize all types of data.
__________ 4. Following certain _______________4. sometim
procedure is very important in called an Ishikawa diagram
performing given operation or to _______________5. plots dat
a given event. a frequency distribution table
__________ 5. Safe working
procedure should not identify the
tasks that are to be undertaken
that pose risks.
ACTIVITY 4 Activity 4
What is Workplace Procedure? Directions: Draw a cause and
___________________________ effect diagram of the using So
__________________ Media.
The teacher summarizes the The teacher summarizes the
concept of the topic. Similarly, concept of the topic. Similarly
she give the some examples of she give the some examples o
that are used in our everyday life. that are used in our everyday
 - Refill ink cartridge
from STARINK Shop,
OR# 5623

3. - September 20, 2020

- 10 PS/2 keyboard,
10 Optic mouse, 2
power supply
- Received from Allan
Rivera (Octagon),
OR#12544
- 3 defective
keyboard need
replacement
4. - September 28, 2020
- 2 CD-ROM drive
- Received from Jun
Salcedo (PC Chain),
OR#20400
The teacher summarizes the
concept of the topic. Similarly,
she give the some examples of
that are used in our everyday life.
V. REFLECTION Journal entry Journal entry Journal entry

I understand I understand I understand

that________________ that________________ that________________

I realize I realize I realize

that___________________ that___________________ that___________________

Prepared by:

LADY DIANNE G. BRUCAL

TEACHER II– AASMNHS-SHS