D AVI D S H AW

PEOPLE & PROCESS THOUGHT LEADER

INFO PROFILE

PHONE Management and Hospitality professional looking to join an industry innovator

312-590-9155 and disruptor.  With over 20 years of Hospitality & Retail Operations Leadership
EMAIL
experience, ownership and innovation are now the most important factors in
davidlshaw09@gmail.com the next career opportunity.

SKILLS EMPLOYMENT HISTORY

P&L Ownership Operations + Transformation Consultant, Chicago

Talent recruitment, hiring,
and development
LEAN/Six Sigma Tools &
Frameworks
Heartstrong Consulting
Fe— 2020 J Present
Advising small businesses and startups on how to evolve beyond headstrong
management to build a people-Grst leadership culture by growing P&L
management, consistent brand messaging, and culture necessary for
expansion.  Delivered consultative services to companies across foodservice,
Gtness, and residential service industries.

Change Management
Regional Director -- 3rowth, Launch, and Operations, Chicago
Hello Alfred
Operational Excellence 8an 201• J Fe— 2020

Partnered with CEO and COO to design and implement retail vendor
Interpersonal and partnership guidelines, employee job descriptions and success proGles, and
communication skills
training standards to sustain rapid growth and expansion.

6 Established operational and people practices vital to company expansion

Microsoft Ofzce Excel
from 1 to 2z cities.
6 Implemented Lean kai$en and DMAIC principles to create and execute
Marketing and Sales market launch and daily operations SOPS.
6 Collaborated with the Marketing team to create assets and collateral to

Leadership and Teamwork
Organiyation and Time
Management
Data Anal(sis BLooker,
Power)I, Excelb
grow total market revenue from 5400,000 to 59.UM.
6 ;tili$ed extensive data analytics to in8uence strategy and core operations.
6 Achieved and maintained customer satisfaction scores of 9.U on a 4.0 scale
via clear and consistent feedback and connecting job duties to customer
experience factors.
6 Created a culture of engagement and leadership conGdence6 internal NPS
scores of %Bq and %9q respectively.
6 Developed and promoted z4 direct reports over z2 months.

Food Safet( and District Manager , Starbucks Coffee Company Chicago

Cleanliness Aug 200• J 8an 201•

Led, coached, and managed 900 employees and 14 managers across 29 stores
and 2 districts. Leveraged customer feedback, observations, and analytical data
to deliver against 4q year over year growth targets6 improving top-line revenue
drivers and reducing inefGcient proGt drainers. Oversaw the opening of 9 new
stores and 1 relocations6 supporting role in numerous others. Operated as the
subject matter expert on LEAN, Inventory Management, and cultural value
drivers.
 6 5z9M annual P&L management, averaging 4.1q year over year growth in a
mature market.
6 Launched the Mercato fresh food test program with continuous
improvement of inventory management and customer engagement
practices.
6 Executed store audits for operational excellence, cleanliness, and food
safety to achieve U0q certiGcation standards.

Segment Solutions Sales Manager, est uy Minneapolis,

MN/Chicago, IL
Ma( 2003 J 8un 2007

Piloted and implemented a customer-centric retail experience in close

partnership with corporate head uarters.

6 Developed training materials for customer segmentation and a

needs-based experiential shopping environment.
6 Developed reports and tools to analy$e customer engagement and
employee behavior

ED;CATION

Organi$ation ehavior & usiness Leadership, Chicago

Northwestern ;niversity
Sep 201 J Sep 2019

Summa Cum Laude, Alpha Sigma Lambda