Information Technology TVET Programs (Diploma /Level

1- 4)

“IT” is the study of how computers process and manage all manner of information. A Diploma/Certificate in
Information Technology can prepare you for an exciting career in a variety of industries. As Information
Technology plays an increasingly important role in business, employers search for skilled workers with
experience in handling Information Technology hardware and software.

IT professionals work in all manner of industries, software, communications networks, Internet applications,
and more. Students that earn Information Technology can excel at a variety of jobs right out of college.
Graduates with strong people skills can work at in Information Technology services help desk or at a
customer service call centre.

IT Support Level I Course

Course Title
Connect Hardware Peripherals
Install Software Application
Record Client Support Requirements
Protect Application or System Software
Maintain Equipment and Software Inventory and Documentation
Operate Personal Computer
ICT ITS1 07 0710
Work with Others
Receive and Respond to Workplace Communication
Demonstrate Work Values
Apply 5S Procedures

Hardware and Network Servicing Level III Course Course

Course Title
Gather Data on Business Requirements
Determine Best-Fit Topology
Configure and Administer Server
Create Technical Documentation
Monitor and Administer Stem and Network Security
Provide First Level Remote Help Desk Support
Identify and Resolve Network Problems
 Monitor Implementation of Work plan/Activities 
Conduct / Facilitate User Training
Apply Quality Control
Lead Small Teams
Lead Workplace Communication

IT Support Level II Course

Course Title
Operate Database Application
Update and Document Operational Procedures
Administrate Network and Hardware Peripherals
Care for Network and Computer
Access and Use Internet 
Implement Hardware Maintenance Procedures
Maintain Equipment and Consumables
Apply Problem Solving Techniques to Routine Malfunction
Participate in Workplace Communication
Work in Team Environment 

Hardware and Network Servicing Level IV Course

Course Title
Plan and Organize Work
Assist with Policy Development for Client Support
Build Internet Infrastructure
Migrate to New Technology
Determine Maintenance Strategy
Establish Quality Standards
Utilize Specialized Communication Skills
 Develop Teams and Individuals

Web and Multimedia Designing and  Development Level III Course

Course Title
Design Website to Meet Technical Requirements
Write Content for Web Page
Use Development Software and Tools
 Apply Web Authoring Tools
Conduct Operational Acceptance and Test Website
Maintain Website Performance
Perform Database  Development
Design Program Logic
Author and Test Multimedia Product
Setup and Operate Basic Video Camera
Create Technical Documentation
Monitor Implementation of Work plan/Activities
Apply Quality Control
Lead Workplace Communication 
Lead Small Teams

Web and Multimedia Designing and Development Level IV Course

Course Title
Plan and Organize Work
Develop Website Information Architecture
Design Dynamic Websites
Apply Object-Oriented Programming Language Skills
Assist with Policy Development for Client Support
Migrate to New Technology
Establish Quality Standards
Develop Team and Individuals
Utilize Specialized Communication Skills