HALABA TVET COLLEGE

Project Information

Given the necessary equipments, Tools, Materials, Supplies and Information the candidate is expected to
perform the following four projects
Recommended Assessment place: well equipped computer lab.
Total time: 4:00
Project one: operate a personal computer, connect hardware peripherals and connect workstation to the
internet (60 minutes)
Task 1: Connect hardware peripherals and operate personal computers
A. Connect the peripherals provided (monitor, system unit, keyboard, printer, ups etc
B. Startup the computer and create the following directories inside my documents

HALABA TVET

Regular Extension

IT Construction Auto

C. Access system information of one of the computers you are provided with and fill the table below
correctly
Table 1: Basic system information
System parameter System description
Operating system Name
Operating system version
Operating system Manufacturer
System Manufacturer
System Model
System Type
Processor(s)
BIOS Version
Total physical Memory

D. Save the above documents in the folder IT and Print it.

Set by: ICT Dep’t

 HALABA TVET COLLEGE
Task 2: LAN connection and internet sharing

A. Connect two computers peer to peer using appropriate cable

B. Configure a dialup internet connection using table2 information in one the computers (PC1) and share
the connection to the other computer (PC2)

Table 2: Dialup Connection information

1 ISP Name Etc

2 User Name Etc
3 Password %AZx#w2
4 Dialup Phone Number 600

Project two: Installation of software application (45 minutes)

Task 1: A client requested you to install Microsoft office 2007, but he or she needs only Microsoft office
word 2007 and Microsoft office excel 2007 are to be installed

A. Identify and list Microsoft office 2007 requirements.

Table 3: The summary of system requirements

Minimum OS requirement:

Minimum hardware requirement:

B. Install the software as you requested by your client in one the computers provided.

Project 3: Record Client support request (60 minutes)

Suppose you are working in Aleta wondo TVET institute as an IT support service technician:

Today you have receives the following four support request form (Form 1, Form, 2 Form 3, and Form 4)
from departments of the hospital. In addition you received a call from W/t Abeba from reception to fix the
mouse that is not fast enough to work with and Ato Hailu came to your workshop and requested you to
provide him a latest Dell computer.

Note : According to the colleges policy and IT support service technician is expected only to provide maintenance
support and advice requests.

Form 1: Support request form

Set by: ICT Dep’t

 HALABA TVET COLLEGE
Request ID: SRF001

Department: Registrar Date of request: XX/X/2006 Time of Request: 2:30 AM

Name of Client: Ato Abdi

Equipment description: Toshiba Laptop

Problem description: window media player in my laptop is not working

For IT Support technician only

Technician Name:--------------------------------------

Identified problem description:--------------------------------------------- Response time:--------------------

Form 2: Support request form

Request ID: SRF002

Department: Finance Date of request: XX/X/2006 Time of Request: 2:30 AM

Name of Client: W/ro Meseret

Equipment description: Dell Computer

Problem description: the computer that I am working payroll is restarting now and then

For IT Support technician only

Request ID: SRF003
Technician Name: --------------------------------------
Department: Dean office Date of request: XX/X/2006 Time of Request: 8:30 AM
Identified problem description: --------------------------------------------- Response time: --------------------
Name of Client: W/t Rahel

Equipment description: Accer Computer

Problem description: the computer that I am working is unable to boot

For IT Support technician only

Technician Name: --------------------------------------

Identified problem description: --------------------------------------------- Response time: --------------------

Form 3: Support request form

Set by: ICT Dep’t

 HALABA TVET COLLEGE

Form 4: Support request form

Request ID: SRF004

Department: HRM Date of request: XX/X/2006 Time of Request: 8:30 AM

Name of Client: W/t Mahlet

Equipment description: HP laserjet printer

Problem description: my printer stopped printing from my Dell computer (I want to print attendance sheet

For IT Support technician only

Technician Name: --------------------------------------

Identified problem description: --------------------------------------------- Response time: --------------------

Task 1: Record the details of all the requests by preparing a request record list (you need record all the details
including their current status)

Task 2: Prioritize and escalate the request by considering your working environment and roles and
responsibilities.
Set by: ICT Dep’t
 HALABA TVET COLLEGE
Project 4: Protect Computer and maintaining inventory of Equipments and software Documentation (45 minutes)

Task 1: Create user account using the information on table 5.

Table 5: User Account information

No User Name Privilege Password

1 COC Administrator #tzD45%
2 User Limited -------
3 Wpc Limited --------
Task 2:
Install antivirus program provided and configure it to scan and update automatically in weekly bases.

Set by: ICT Dep’t