Hello! My name is Lovely Dianne Dela Rosa 

Cabuyao Laguna, Philippines 
diannedelarosa@yahoo.com 

Skills 
I am experienced and covering a wide scope of customer service support with an 
outstanding record of customer satisfaction for 4 years now.   

Customer Support   

• Handling customer queries through emails such as Gmail 

• Handling customer tickets through Gorgias, Freshdesk, Gmail and Live Chat 

• Reaching customers in a very professional and persuasive manner 

• Responding to customers regarding order queries/refunds/cancellations/address 

issues etc. 

• Providing unsatisfied customers with coupons, replacements, and special offers 

• Responding to customer disputes. 

"My professionalism and determination will make sure to keep your customers 
happy!" 

Experience 
January 2017 - July 2020 
Notebooktherapy.com, United Kingdom​ - Team Leader 

● Lead the customer support representative and fulfillment team.  

○ Check and answer escalated tickets/emails from the customer support 
agents 
○ Change or update customer’s info upon CSRs request 
○ Pay orders, sourcing new items, process replacements, Check tracking 
numbers from supplier’s email.   
○ Check stocks/inventories from best selling items (check which item/s no 
longer available, look for new suppliers) 
○ Check Facebook page  

Jul 2019 - Apr 2020 

BJJ.com, Canada​ - Store Management Assistant 

● Assisted to help with Shopify eCommerce stores handling. 

● Product import using Oberlo 
● Image editing (basic - resize, flip, combining image) 

 
 2 

● Product description 
● Product research 

Jul 2019 - Apr 2020 

Leafysouls.com, Singapore​ - Fulfillment specialist 

● I fulfill orders using CJ app. 

Nov 2017 - Mar 2020 

Mobiledrip.com, United States​ - Customer Support 

● I handle customer queries through Gorgias 

● Responding to customers regarding order 
queries/refunds/cancellations/address issues etc. 
● I managed PayPal dispute 

January 2020 - Mar 2020 

Goldengate.com, United Kingdom​ - Customer Support 

● I handle customer queries through privateemail app 

Education 
2001 - 2005 
University of Perpetual Help System Laguna​ - Bachelor of Science in Nursing