Trouble Report: Metfone Viettel Cambodia

METFONE
VIETTEL CAMBODIA
Trouble report
From: 06/07/2020 17:09:47 - To: 06/08/2020 23:59:59
STT Trouble name Trouble code State

GNOC_TT_DD_MOBILE_200806_561209
1 9691352324 Accepted
15
2 9693825970 Accepted
21
3 9678421270 Accepted
31
4 9695372408 Accepted
61
5 9671969327 Accepted
98
6 9678968986 Accepted
39
7 9667420653 Accepted
76
8 9679422423 Accepted
52
9 9688064205 Accepted
07
10 9688322017 Accepted
05
11 9671565351 Accepted
88
12 9682306661 Accepted
55
13 9692566449 Accepted
73
14 9687035407 GNOC_TT_DD_CNTT_200806_56097519 Accepted
15 9661272004 Accepted
95
16 9665033161 Accepted
88
17 9663079214 Accepted
32
18 9664000931 Accepted
74
19 9670719041 Accepted
72
20 9663935803 Accepted
07
21 9699204255 Accepted
68
22 9672662627 Accepted
40
23 9664919146 Accepted
73
24 9691190584 GNOC_TT_DD_CNTT_200707_54400482 Accepted
Kingdom of Cambodia
Nation - Religion - King
Trouble report
Customer cannot use internet both game and other
Transfer tocannot
Customer radio team use internet both game and other
From:
1. 06/07/2020
Description :17:09:47
9691352324 - To: 06/08/2020 23:59:59
Transfer
Customer tocannot
radio use internet( both
team Customer gamecan't and other watch facebook video .Other application is
not
1. ok. )
Description
Transfer to radio team : (9693825970)Customer cannot use internet both game and other.Other mytel
2.
user Problem
is location
can't :
used
1. Description : (9678421270)Customer cannot use Mandalay. Region,Pathein gyi Township,Aung
internet both game chanand tharother.After
Ward, 6PM is
3. Problem
2.
can not used time . : the: Tanintharyi
location whole day since / Kawthoung2months Description
/ Khamaukgyi Town/45 miles
Customer
3.
2. Serving cannot
4. Problem cell
time: There
location : The use internet
is no records.
whole
: Mandalay timeboth game( we and
/ Chanayethazan other
can't Transfer
check customer
/ Chanayethazan to radio team
Town/U 1.Yin
site code Description
)
wards / :
(9695372408)Customer
Customer
5.
Customer
3. Handset
4. Problem
Serving cannotcannot
Type
cell
time: There : use
Vivo
use
: After is
6 nocannot
internet
PMrecords.
internet both
toboth use
6 AM internet
game
gamecustomer and
and bothother game Transferand other
used can not found site code.
other to app.Other
radio team 1. Mytel user
Description is: can
Customer
not used
6. Signal cannot
often
bar : line
Full uselost internet
. 2. Problem
cannot both use game
location
internet andboth other
:Magway game Transfer
/ Kamma
and to radio
/ Ka
other.Customer team
Du Pyin1.line
Description
3. Problem
is unstable :
time :
5.
Transfer
4. Handset
Serving Type
tocell
radio : There : redmi
team is cannot 8no records. customer used canand not other.Internet
found site code.
The
.Other
7. whole
Other Mytel time
contact sim 4.: cardServing also
9691352324 cell
can :notuse
There internet
used is .no 2. both
records.
Problem game customer
location : used
Yangon can / notline
Yankin lost
found / often
site
Yankin 2.
code. ( 5.
golden
6.
1. Signal
Description
5. Handset bar : : 2
Type :: Realmi bars
(9667420653)Customer 5 cannot use internet both game and other.
Problem
Handset
Customer
city location
Type
) 3. Problemcannot : Samsung
: useAyeyarwady
internet A21s both/6.Thabaung
Signal
game bar
and / Taung
: other
1or Kainstall
2bar, Lay
lost/can't
7.Myauk
Other Pan Kone
contact 3. Problem
:track
09423673556 . ) time
, 8. :
8. Problem
7.
2.
6.
Customer
Viber
Other
Signal Number
contact
barlocation
cannot:full :timeuse
:7AM
9691352324
9693825970
: Mandalay
internet
.2PM
both
.6PM
(Already
/There . requested
/09669430612
Wundwin/Kywe
game
11PM
and
( At
other Tat that
to she
Village, viber and use
Gnnet 20min ) 4. Serving
app
The
Customer
Viber whole
Number time
tocannot 4. Serving
use
: 09423673556, internet cell :
both
Customer game is noand records.
other
Information: customer
Transfer
- Mg kaung to used
radio
myat can
team not found
1.store site
Description
ko),especially
ko Type- 9695372408 code.
5 :(East) 5.
Transfer
cell
Customer
8.
According
3.
7.
Transfer
Handset
: There
Viber
Problem
Other toradio
istesting
time
contact
to
Typeradio
no
Information:
Number :::team
:Samsung
records.
The team Moe
whole
09678599594
team
customer
09669430612(AlreadyMyat
result
G2 day
6. _Thu
SignalAs used per
bar
can
- 9691352324
request
customer
: full
not
7.
found
Other
Ahsite
toresult
install Htet
DL
contact
code.
G- isSinet
not
:
5.
Dee Handset
track
good (East), Bago,
Customer :Bago
in Mi
Information:
night time7+-
, Iph
,null
1.
urhrh
4.
8. Description
MR101
Tranferer
(DL~1Mbps, - 9693825970
Serving
Viber cell
Number :(: There
7.Information:Name:
Other
UL~11Mbps) : contact- Ahis cannot
9688064205)Customer
09678421270, : Need
Lel
no Ei use
095163354
Man,
records. Kyi internet
Phyu,
Bokpyin,
transfer , cannot
customer
Customer 095163352
this both
Phone:
Tanintharyi
ticket
used game
use
Information: tointernet
8. and
Viber
09680277012,
radio
can notteam.
Wai other
both
Number
found
Lwin .Other
game
Email:
Phyoe and
site:code. Mytel user is
other.
095163354,
- 9678421270 can
Customer- not
1.
used
2. Description
.
Tranferer
Problem
Information: 2. Problem : (9688322017)Customer
09254656517/09254656517/09678968986
Customer cannot
Information:Name:
location
Innwa use
location
:
Bank internet
Bago :(West)
Co.,Ltd both
Sagaing
Ei Kyi
- / game/
Phyu,
Padaung
9671969327 cannot
Mawlaikand 8.
Phone:/ use
Viber
other
/
Padaung
- internet
Number
Mawlaik
09680277012,
Kyauktada, Town both
Town/Kyaungtaung
/ Sigame
:09253008017,
Kyauktada,Email:
Thar and
Ward other.
YangonCustomer
Ward / Beach Road
eikyiphyu@mytel.com.mm
1.
5. Tranferer
Description
Handset
Chanayethazan Information:Name:
Type :( 9671565351)Customer
: oppo
Town, A37s
Chanayethazan,Ei Kyi Phyu, cannotPhone:
Mandalay play 09680277012,
game PUBGM Email:
and MLBB.
2. Problem
Information:
Transfer
3. Problem to
Customer
Tranferer လင်းလင်းအောင်
location
radio
time
cannot :The
:
Information:Name: team
use
The : Mandalay
whole
internet
whole - 9678968986
day
timeboth
Ei / Kyi
.Myittha
4. Serving
game
Phyu, /-and
Ku
Phone:Me/Ta
Nocell (1): Ward,
other There yat Thabaung
pin
is
09680277012, nokan swe
record. village
Town,
Email: 5. Thabaung,
Handset Type : Huawei
2.
6.
CustomerProblem
Signal
Tranferer barlocation
: full
Information:Name: bar: Ayeyarwady Ei Kyigame / Zalun
Phyu,and / Zalun
Phone: Town/Pyinma
09680277012, Email: kone Intersection
3.
Y6P
Transfer
4. Problem
Ayeyarwady
1. Description
Serving tocannot
6. Signal
3.
7. Problem
Other
time
radio
cell
time
contact
:1team
:: Customer
bar There
::team
use
: Month
The 1 barinternet
is no
whole
09670921532
Night
7. both
can't
Other
records.
day
7pm contact use :internet
customer other
usedwell
09444196373 canafter not8. 8:00
foundP.M.
Viber Number
site code. : 09444196373,
Transfer
4.
Customer
2.
1. Serving
Tranferer
Problem
Description to radio
cell
cannot
location :
Information:
: 1
Information:Name:
CustomerMDY0598
use : internet
Yangon
Kyaw Ei
/
zinboth
can't 2MDY0598MA
DagonKyi
htet Phyu,
game- Myothit Phone:
and
9679422423
use internetother
(South) 2MDY0598MA111
09680277012,
-
well /
nullDagon
and Email:
Myothit
can't -Mandalay
(South)
play Town
mobile Region
/ No (107)
5.
Customer
4.
8.
1.
Mandalay
Handset
Serving
Viber Number
Description
Type
cannot
cell :: We
Region
:
There Red
: use Mi
internet
9667420653(We
already
20012
7
is no 45987guide bothfor
records. gamecustomer
request
internet
2G+4G and other
used can
tosetting.Customer
viber.),
Normal not -found
Customer
1 site code.
Information:
can't koko
use - legends
internet 9667420653
well and
and
Transfer
Ward
pubg
6. Tranferer
Transfer
5. mobile
Signal
Handset to
barradio
Information:Name:
well.
to radio
Type: full team
team
:: MiRedmi K30 Eipro Kyi Phyu, Phone: 09680277012, Email:
-can't
Aungmyaythazan play Town, Aungmyaythazan, Mandalay
5.
1.
3.
7.
1.
6.
Handset
Description
Problem
2. Other
Description
Signal
Tranferer
Type
time
location
contact
bar :full ::mobile
:: (9665033161)
after
Customer
Information:Name:
8 8:00
: Yangon
9688064205legends
lite P.M Region
can't
Ei
well.
Customer /use
, 959694144663
Kyi Phyu,
already
Twantay internet
Phone:
set
Township
wellupand internet
09680277012, Nga setting.Customer
/ can't Khone
Email: Ma San
play games can't
Village well too. use
Customer
2.
6.
4.
3. Problem
Signal
internet
Serving
Problem well cannot
barlocation
cell :
and : Full use :
can't
There
time :::can't internet
Ayeyarwady
is no both
play
records.
find game
Region
mobile
, whole and
/
legends other
Kyangin
time Township Township
well. / Pauk Nwe San Group / Kan
8. Problem
2.
7. Viber Number
Other location
contact
eikyiphyu@mytel.com.mm Customer
: Mandalay
9671565351 no used
Region ., Customer
/ Natogyi Information: / YaMg ThitNyiVillage
Nyi Lwin - 9688064205 -
Transfer
Village
7.
2.
5.
4. Other
Problem
Handset
Customer
Serving tocannot
radio
contact
location
Type
cell team
:Kachin 09668549242
::Magway
:since
Sansumg
use
: can't internet J2Region
find bothPrime game / Salin and Township
other / Min
Transfer Bu
to radioRestrictteam / Pyaung Khine Village
1. Description :I
Alam,
3.
8. Problem
Other
Customer Myitkyina,
time
information
cannot : use Ping5
internetdays
time ago,whole
both -150 gameto280 time(worst
and other when raining)
1.
3.
8.
(South)
6.
5. Description
Problem
Viber
Signal
suggested
Handset Number
bartime:
customer
Type :Full
(9664000931)
:::at vivonight
9688322017
to ,max
change
v3 since We
A 3 suggested
months
(internet
We request ago customer
to
setting.Customer viber.), to can't
change Information:
Customer internet
use setting.Customer
internetPyae wellSoneand Mg Mg
4.
9. Tranferer
Serving
Viber
Transfer
Customer Information:Name:
cell
Number
tocannot
radio :: Kyeemyindaing,
1 MDY0327
:9671565351,
team
use internet Wai Thi
2MDY0327MA
Customer
both game Tun, Phone:
Information:
and other 69900069,
2MDY0327MA111
myo win Email:
theinwell. waithitun@mytel.com.mm
- Mandalay
- 9671565351 - Zalun Region
can't
4.
7.
6. Serving
-can't
3. 9688322017
Problem
Other
Signal use
cell
time
contact
bar play - internet
There
:
:Ayeyarwady whole
:games is
9682306661 well
no
time and
records.
, since
well. (2.Customer can't
Kyeemyindaing,
Problem 1 year ago
location play mlbb
Yangon
: Mandalay and pubgm
Region ,. Kyauk Pa Daung Township
1. Description
Mandalay Region :2967071904120012 Y1543271 can't use1 well 4GKan internet at night time )the
Town,
Transfer
2.
5.
4.
8.
,7. Problem
Handset
Tranferer
Serving
Viber
Sone
Other
Zalun,
to
Number
Kone
radio
location
Type
contact Village
9663935803
Information:Name:
cell : 1: :
team :3.Mandalay
: 9692566449
Vivo
MGY0528
No, Customer
Problem Wai RegionThi2G+4G
2MGY0528MA
Information:
time : / Myittha
Tun,
since Phone:
3
Normal
Aung
days Township
69900069,
2MGY0528MA211
Aung
ago,whole - / -Yit
internet
9682306661
time
4GVillage
Email: 4.
When
- -
Serving
she
Magway
Kyaukpadaung
cell
used
waithitun@mytel.com.mm: 1 Region
MDY0620 Town,
2.
5.
1.
3.
6. Problem
Handset
Tranferer
internet E+
Description
Customer
Problem
Signal location
Type
Information:Name:
signal
cannot
bartime: :
:49699204255
: Mi : Bago
Note
) internet
use
after 10:00 5(east)
/Ei Region,Ouk
Kyigame
09691736203
both
P.M,since Phyu, 2 Phone:
and
months Twin
(Normal
Customer
other agoTownship,Kyat
09680277012, cannot useThwn
Email: Kwin village
internet both game and
Magway
Kyaukpadaung,
2MDY0620MA
8. Viber Region 28063
Mandalay
2MDY0620MA211 25288 - 2G+4G
Mandalay Region 1
Kyaukpadaung - 20017 46208 2G_4G Not
Customer
3.
6.
other
7.
5.
Signal. )Number
Problem
Transfer
4. Serving
Other
Handset tocannot
bartime
2. : 2/3
location
radio
cell
contact
Type
:at 09660710769,
use
: 1::Handset
team
: MDY0009 internet
:9Yagon
:00PM
9687035407,
Redmi 7
toboth 12
region,North Customer
game okkalapa
:00PM
2MDY0009MA
09661684869
and Information:
other2MDY0009MA311 Mg MAung Kyaw
Twonship,Kyauk yay Twin - 9692566449
bus top , Region
- Mandalay
- Alam,
,Kyauk
YetTranferer
On
Myitkyina,
Transfer
4. Serving Air Information:Name:
0 -
Kachin
toRegion
radio
cell 5.
.:There ::team Type Wai : Mi Thi8 Tun,
pro 6. Phone:
Signal 69900069,
bar : 1/2 7. Email:
Other waithitun@mytel.com.mm
contact : No 8. Viber
7.
yay
2.
1.
8.
6.
Other
Twi Ward
Problem
Description
Mandalay
Viber
Signal
contact
Numberlocation
: ::49672662627 : isMandalay
09450294168
20012
09661684869, no records.
( Customer
40099 /Customer
Kyaukse
2G+4G /Information:
can'tBali
NormalKwin use(1ဘလီကြင္းရြာ
Mgwell-Nainginternet ေက်ာက္ဆ
/Tun
after 7PM ည္
. ) ခ႐ိုင္
Linwaithitun@mytel.com.mm
- 9687035407 / ေက်ာက္ဆ
- Kyoet
Number
1.
5.
8.
3. Tranferer
Description
Handset
Viber
Problem : bar
09663079214,
Information:Name:
NumberType
time 9664919146
: : theRedmi
09450294168,
whole Customer
Note (
timeWai
Customer
8 Information:
Thi
Customer Tun, Phone:
can't WinMyoAung
Information: 69900069,
use Suwell Myat -Email:
4G 9663079214
internet
Sandi .
Kyaw - -Kyun
When he Pin
9661272004startedThar using
-
ည္ၿမိဳ႕
2.
5.
Pin
7. Problem
Handset
Su,
Other / မန္းတေလးတို
location
Type
Kyangin,
contact : No: :င္းေဒသႀကီး
Redmi Rakhine
Ayeyarwady 10x )
region,Sittway Township,Mawlaik Ward,
Ward,
the
6.
4. Signal
Mayangone,
ServingMyitkyina
internet bar signal
cell : Town,
Full
Mayangone,
:There is show
is Myitkyina,
no E signal
Yangon
records. Kachin
.
3.
6.
8. Problem
SignalNumber
Tranferer
Viber bartime: Full :
Information:Name: the whole time
day Wai Thi Tun,Phone: Phone: 69900069, Email: waithitun@mytel.com.mm
2.
7.
5.
4.
7.
Tranferer
Problem
Other
Other contact
Tranferer
Handset
Serving location :::: 9670719041
Information:Name:
Information:Name:
Type
cell
contact : we
09266094920,
:Ayeyarwaddy
Huawei
can't
09671220647 Y5 Wai Ei( Kyi
check
Customer
Thi Phyu,
Region,Mawkyun
Customer Tun,
customer
Information:
haven't
Phone: site69900069,
code
Yu
09680277012,
Township,katku
other
.
Thinzar contact
Email: Kyaw
Email: galone - 9665033161
number chaung
)
waithitun@mytel.com.mm ,Yay- bote
Myitkyina Town,
village
8. Viber Myitkyina, Kachin
6.
5.
8. Viber Number
Signal
Handset
Tranferer
bar
NumberType: full:: 09664000931,
Information:Name: Mi9670719041
Realme C2Ei Kyi Customer
Phyu, Information:
Phone: ငု ဝါ - 9664000931 - (Kyun Nyo Gyi) Kyun
3.
7.
6. Problem
Already
Other
Signal
Hteik, time
requested
contact
bar
Bogale, : 2bar:
full:
Ayeyarwadytheto whole
install day
9663935803/ viber and
09696991135 Gnnet track 09680277012,
app . , Customer Email:
Information: Mg Khaing Soe
testing, Customer
4. Serving cell :We Information:
can't Pham Thi Thuy - 9691190584 - No (5) Ward-Sein Pan Myaing/9
Htet
8.
7. Viber
Other- 9670719041
Tranferer
Miles,
Number
contact
Information:Name:
Mayangone,
- Alam, Myitkyina,
:: 09699204255
09898980732
9672662627/09252320500
Mayangone, Eicheck in
/ 09691736203
Kyi
Yangon Phyu, system
Kachin Phone: . 09680277012, Email:
5. Handset
Tranferer Type :: 9699204255
Information:Name:
(eikyiphyu@mytel.com.mm
8. Already
Viber Number requested Vivoto install Ei
9672662627 viber Kyiand Phyu, Gnnet Phone: track 09680277012,
app . ) , Customer Email:Information: Mg Myint
6.Tranferer
Signal Information:Name:
bar
eikyiphyu@mytel.com.mm : Full Phạm Thị Thủy, Phone: 95969119058, Email:
Cho
(Already - 9663935803
Already requestedto-toAlam,
requested installMyitkyina,
install viber
Gnnet andapp) Kachin
Gnnet track appInformation:
, Customer . , Customer Information:
hdjdh - 9672662627 သက္ေဇာ္ေအာင္- Ah Ka -
thuypt7@viettel.com.vn
7. Other contact : 09265442164
Tranferer
9699204255
Law, Information:Name:
Kyainseikgyi, - Nyaungdon Kayin Town, Ei Kyi Phyu, Phone:
Nyaungdon, 09680277012, Email:
Ayeyarwady
8. Viber Number
Tranferer Information:Name: : Already requested Ei Kyi Phyu, to install Phone: viber and Gnnet track
09680277012, Email: app . , Customer
Information: မောင်မြတ်ကို ကို - 9664919146 - Okpho Town, Okpho, Bago (West)
Tranferer Information:Name: Ei Kyi Phyu, Phone: 09680277012, Email:
Domain Incident group name Priority Impact Affected service
DD_MOBILE_ALARM_GROUP_DEF
CC_Mobile services Low No
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
DD_CNTT_ALARM_GROUP_DEFAU
CC_IS/IT services Low No
LT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
AULT
DD_CNTT_ALARM_GROUP_DEFAU
CC_IS/IT services Low No
LT
Location Affected node
/ Myanmar (MYT) / Myanmar Zone / Mandalay Region / Mandalay / Patheingyi
/ Myanmar (MYT) / Myanmar Zone / Tanintharyi Region / Kawthoung / Kawthoung
/ Myanmar (MYT) / Myanmar Zone / Mandalay Region / Mandalay / Chanayethazan
/ Myanmar (MYT) / Myanmar Zone / Magway Region / Thayet / Kamma
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (East) / Yankin
/ Myanmar (MYT) / Myanmar Zone / Ayeyarwady Region / Pathein / Thabaung
/ Myanmar (MYT) / Myanmar Zone / Mandalay Region / Meiktila / Wundwin
/ Myanmar (MYT) / Myanmar Zone / Sagaing Region / Mawlaik / Mawlaik
/ Myanmar (MYT) / Myanmar Zone / Bago Region (West) / Pyay / Padaung
/ Myanmar (MYT) / Myanmar Zone / Mandalay Region / Kyaukse / Myittha
/ Myanmar (MYT) / Myanmar Zone / Ayeyarwady Region / Hinthada / Zalun
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (East) / Dagon Myothit (South)
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (South) / Twantay
/ Myanmar (MYT) / Myanmar Zone / Ayeyarwady Region / Hinthada / Kyangin
/ Myanmar (MYT) / Myanmar Zone / Mandalay Region / Myingyan / Natogyi
/ Myanmar (MYT) / Myanmar Zone / Magway Region / Minbu / Salin
/ Myanmar (MYT) / Myanmar Zone / Kachin State / Myitkyina / Myitkyina
/ Myanmar (MYT) / Myanmar Zone / Mandalay Region / Kyaukse / Myittha
/ Myanmar (MYT) / Myanmar Zone / Mandalay Region / Kyaukse / Kyaukse
/ Myanmar (MYT) / Myanmar Zone / Kayin State / Kawkareik / Kyainseikgyi
/ Myanmar (MYT) / Myanmar Zone / Bago Region (West) / Thayarwady / Okpho
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (West) / Mayangone
Create user Create unit
MYT_TC_RADIO_OPTIMIZATION_Division(+MYT_TC_RADIO_OPTIMIZA
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Receive unit Receive user Action Code
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Work arround Risk Support unit Vendor Related problem Work log Reject code
Create time(dd/MM/yyyy) Last update time(dd/MM/yyyy) Assign time (Waiting receive)(dd/MM/yyyy)
06/08/2020 17:26:54 06/08/2020 17:26:54 06/08/2020 17:26:54
06/08/2020 16:05:04 06/08/2020 16:05:04 06/08/2020 16:05:04
06/08/2020 15:19:23 06/08/2020 15:19:23 06/08/2020 15:19:23
06/08/2020 15:17:44 06/08/2020 15:17:44 06/08/2020 15:17:44
06/08/2020 13:43:30 06/08/2020 13:43:30 06/08/2020 13:43:30
06/08/2020 11:55:26 06/08/2020 11:55:26 06/08/2020 11:55:26
06/08/2020 11:54:04 06/08/2020 11:54:04 06/08/2020 11:54:04
06/08/2020 11:45:40 06/08/2020 11:45:40 06/08/2020 11:45:40
06/08/2020 10:43:10 06/08/2020 10:43:10 06/08/2020 10:43:10
06/08/2020 10:41:39 06/08/2020 10:41:39 06/08/2020 10:41:39
06/08/2020 10:25:33 06/08/2020 10:25:33 06/08/2020 10:25:33
06/08/2020 10:07:56 06/08/2020 10:07:56 06/08/2020 10:07:56
06/08/2020 09:56:30 06/08/2020 09:56:30 06/08/2020 09:56:30
06/08/2020 09:49:45 06/08/2020 09:49:45 06/08/2020 09:49:45
06/08/2020 09:44:05 06/08/2020 09:44:05 06/08/2020 09:44:05
05/08/2020 17:29:16 05/08/2020 17:29:16 05/08/2020 17:29:16
05/08/2020 17:23:11 05/08/2020 17:23:11 05/08/2020 17:23:11
05/08/2020 16:38:35 05/08/2020 16:38:35 05/08/2020 16:38:35
05/08/2020 16:28:41 05/08/2020 16:28:41 05/08/2020 16:28:41
05/08/2020 16:05:53 05/08/2020 16:05:53 05/08/2020 16:05:53
05/08/2020 15:55:08 05/08/2020 15:55:08 05/08/2020 15:55:08
05/08/2020 15:29:23 05/08/2020 15:29:23 05/08/2020 15:29:23
05/08/2020 12:24:25 05/08/2020 12:24:25 05/08/2020 12:24:25
07/07/2020 10:48:57 07/07/2020 10:48:57 07/07/2020 10:48:57
Queue time(dd/MM/yyyy) Clear time(dd/MM/yyyy) Close time(dd/MM/yyyy) Create trouble late
06/08/2020 17:26:54
06/08/2020 16:05:04
06/08/2020 15:19:23
06/08/2020 15:17:44
06/08/2020 13:43:30
06/08/2020 11:55:26
06/08/2020 11:54:04
06/08/2020 11:45:40
06/08/2020 10:43:10
06/08/2020 10:41:39
06/08/2020 10:25:33
06/08/2020 10:07:56
06/08/2020 09:56:30
06/08/2020 09:49:45
06/08/2020 09:44:05
05/08/2020 17:29:16
05/08/2020 17:23:11
05/08/2020 16:38:35
05/08/2020 16:28:41
05/08/2020 16:05:53
05/08/2020 15:55:08
05/08/2020 15:29:23
05/08/2020 12:24:25
07/07/2020 10:48:57
Begin trouble time(dd/MM/yyyy) End trouble time(dd/MM/yyyy) Affect time total Fix time(dd/MM/yyyy)
06/08/2020 12:32:20 0
06/08/2020 11:50:36 1
06/08/2020 10:58:03 2
06/08/2020 09:58:14 2
04/08/2020 13:23:21 3
06/08/2020 08:37:35 5
05/08/2020 20:37:41 5
05/08/2020 19:25:17 5
05/08/2020 19:24:50 6
05/08/2020 18:24:40 6
05/08/2020 11:09:29 7
05/08/2020 12:30:29 7
05/08/2020 12:27:55 7
04/08/2020 20:58:36 7
04/08/2020 20:39:09 7
05/08/2020 14:32:22 24
05/08/2020 13:45:37 24
05/08/2020 13:02:53 25
05/08/2020 12:29:13 25
05/08/2020 13:26:09 25
05/08/2020 11:32:56 25
05/08/2020 13:07:51 26
05/08/2020 10:13:35 29
07/07/2020 09:15:10 726
Is overdue fix time Is overdue close time Reason Root cause Remain time(H) Clear UserId
In due date 71.78
In due date 70.42
In due date 69.66
In due date 69.63
In due date 68.06
In due date 66.26
In due date 66.23
In due date 66.09
In due date 65.05
In due date 65.03
In due date 64.76
In due date 64.47
In due date 64.27
In due date 64.16
In due date 64.07
In due date 47.82
In due date 47.72
In due date 46.98
In due date 46.81
In due date 46.43
In due date 46.25
In due date 45.82
In due date 42.74
Out of date -654.85
Clear UserName Auto closed Times to close ticket(H) Related Transmission trouble Codes
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Kedb related Loại node mạng Incident related Time move(dd/MM/yyyy) Processing unit level 1
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_IT_SUB_DEFAULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_IT_SUB_DEFAULT
Vip station Information ticket Catching time Number wo select help Relate CR Deferred time
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Longitude Latitude

Trouble Report: Metfone Viettel Cambodia

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Trouble Report: Metfone Viettel Cambodia

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