TECNOLOGO EN GESTION LOGISTICA

“ WORKSHOP “CUSTOMER SATISFACTION TOOLS”

ACTIVIDAD DE APRENDIZAJE

N°14

EVIDENCIA N.3

FICHA 1503188

PRESENTADO POR:

Claudia Rocío González Cruz

Lady Yanin Mateus

Luisa Fernanda Castañeda

INSTRUCTOR:

David Pulido

Bogotá, 15 septiembre 2018

 What is customer satisfaction?

2. Conteste las siguientes preguntas de verdadero/falso sobre el texto:

a. Customer satisfaction is something an organization does simply to satisfy a
Standard or win an award.
False

b. Customer satisfaction is something an organization does to stay in business.

True

c. Satisfying the customers is the most important achievement an organization

has committed itself to serving.
True

d. Payoffs more often are realized in the short term.

False

e. Not all the personnel have the capability to influence customer at some level.
False

3. Teniendo en cuenta la lectura anterior escoja 7 verbos regulares y 7 verbos

Irregulares y complete el siguiente cuadro:

verbo significado pasado tipo de verbo

need necesitar needed regular

have tener had irregular
do hacer did irregular
pursue perseguir pursued regular
Satisfy satisfacer satisfied regular
Win ganar won irregular
permanece
Stay r stay regular
Hug abrazar hugged regular
Have tener had irregular
Keep mantener keept irregular
Understand entender understood irregular
Communicat communicate
e comunicar d regular
analyse analizar analised regular
collect recopilar collected regular
search buscar searched regular
mean mediar meant irregular
leave abandonar left irregular
4. Escoja 5 verbos y realice una frase en pasado simple en inglés teniendo
Coherencia con el contexto de la lectura. (Resalte el verbo que usó de la lista)
Ejemplo:

1. The leader analyzed the need of the client.

2. The organization understood the need of the client.

3. The organization was recognized.

4. With the negotiation they won all.

5. With the good service the company satisfied several customers.