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It is actually house-to-house
selling which allows the salesman to experience the problems of not being entertained, no order
taken, argumentative or hot-headed prospects, and other similar consequences.
False
Which of the following is one of the aspirations of buyers when they purchase goods and services?
Selling is a process and closing is part of the process. In this process you MUST show value to your
prospect before, during and especially after the sale.
True
Having a good attitude means you should take the "No's" personally.
False
Approaching is a process whereby a salesman looks for possible buyers for his product or service
and obtains certain background information of this prospect to aid him with his sales interview.
False – Prospecting
Mini Fair is an occasion when a group of salesmen together with their sales supervisors will go on a
tour to one or more sales territories to offer, on a house-to-house basis, their product.
If you aren't positive, then most likely your customers aren't either.
False
Good salesman-prospect relationship stems from the fact that the salesman knows how to handle
his prospect intelligently. Intelligent handling of prospects necessitates knowing them properly and
accurately.
True
Which of the following is a common method of approaching?
Let go of your agenda, make it about the customer, then the money will follow.
True
Normally, missionary salespeople and local distributor salespeople are intensively competitive with
each other as each strives to take business away from the other.
False
True
Presentation provide knowledge via features, advantages, and benefits of your product, marketing plan,
and business proposition.
The establishment of long-term customer relationships is realized using the same basic approach in
all culture.
False
Simile is an implied comparison that uses a contrasting word or phrase to evoke a vivid image.
False
The following are components of Sales Presentation Mix except:
Suggesting
The principles of selling are useful to all people who work in business or nonprofit organizations.
True
The purpose of presentation is to sell your product to your customer – to help him.
True
Salespeople typically spend less than half their time face-to-face selling and servicing accounts.
True
True
Because opposites attract, salespeople should avoid matching their prospects communication style.
False
An ineffective approach allows a smooth transition into discussing your product’s features,
advantages, and benefits.
False
As a missionary salesperson, Joshua would represent a large ethical drug manufacturer and call on
physicians to explain the benefits to them of prescribing his firm’s product for their patients.
True
A firm’s products move from the manufacturer to the final user through a series of institutions called a
production network.
False
False
1. True-The principles of selling are useful to all people who work in business or nonprofit
organizations.
communications.
4. True-Salespeople typically spend less than half their time face-to-face selling and
servicing accounts.
5. False-A firm’s products move from the manufacturer to the final user through a series of
competitive with each other as each strives to take business away from the other
manufacturer and call on physicians to explain the benefits to them of prescribing his
8. True-Selling to new prospects requires different skills than does selling to existing
customers
10. True-A good way to maintain the flow of information coming from your prospect is to
13. False-The establishment of long-term customer relationships is realized using the same
14. False-Because opposites attract, salespeople should avoid matching their prospects
communication style
15. True-The largest customer for goods and services in the United States is federal, state,
16. True-U.S salespeople are subject to U.S laws, regardless of the country they are selling
in.
17. False-Lubrication payments are made to high-ranking officials in some foreign countries
18. True-Ethical imperialism is the view that ethical standards in one’s home country should
19. True-Tying agreements are legal when a company’s reputation depends on the proper
functioning of equipment. Thus, a firm can be required to buy a service contract for
equipment it purchases, although the customer need not buy the contract from the
manufacturer.
20. True-Sales jobs that require greater creativity usually offer higher levels of
Compensation
In this method, The salesman does not need to answer immediately an excuse or an alibi of the
prospect.
Pass over
Customer references are another great tool because those stories often represent a challenge, that
was overcome with success.
False
When prospects are mentally comparing their present product with your product, do not make any
comparison.
False
True
Often prospects just want less data. They have mentally decided they want to buy.
False
False
True
Curiosity method
When a customer puts an objection in front of you, you should redirect them.
False
True
Type of objections wherein the prospect may not need the product in the time of visit of the
salesman.
True
False
An objection is anything the prospect says or does that presents an obstacle to the smooth
completion of the sale.
True
False
To keep your customer around for the long haul, they must see logic in your product or service.
False
True
A salesperson resolved concerns and provides additional information needed by a customer when
answering questions.
True
Concern usually involved quality, size, brand appearance, name, style, construction, weight, and/or
durability.
True