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Accelerating Success
Powering up to serve
Dow Businesses and JVs
Niklas Meintrup
Director
Dow Business Services Pacific
Our Industry
Turning Feedstocks into
Essential Products
Building &
Construction
Agriculture
Coatings
Biomass Recycle
Automotive
Dow’s Global Supply Chain: Fast Facts
Operating Margins
0% 10% 20%
40%
Selling, Admin, R&D Expenses % of Sales
Highly
30%
Differentiated
Market-
20% Driven
Performance
10%
Basics
Highly Differentiated
Health & Agricultural Sciences
Performance Systems
Performance
Performance Products
Basic Plastics
Customer Intimacy
Dow’s New Operating Segments
Advanced Materials
Electronic & Coatings & Infrastructure
Specialty Materials $6.2
$5.7
Basics
Basic Plastics Basic Chemicals Hydrocarbons & Energy
$14.2 $4.3 $9.0
Note: All figures represent 2008 pro forma sales, in billions of dollars
Business Services …
Gearing Up to Power the New Dow
Operating Margins
0% 10% 20%
Selling, Admin, R&D Expenses % of
40%
Highly
Differentiated
30%
Market-
Sales
20% Driven
Performance
10%
Basics
Drive Agility
Drive Customer focus
Improve Profitability
Enhance Flexibility
Enable Innovation
Business Services
Performance
Products
Dow AgroSciences
Chemicals,
Plastics & Feedstocks
Advanced Materials
Performance
Products
JVs & Basics Market-Driven
Corporate Center
Focus on the customer
Flexibility to bring
capability that meets the
growth demands of Dow’s
businesses and JVs and
their customer
Continue to increase
productivity, while
Dow Businesses & JVs maintaining scale and
Client Interface / Service Management
lowering cost to serve
Business /
Finance
Office
Maintaining required
Business Consulting &
integration throughout
Asset Project
Process
Operations and
Expertise Business supply chain
Services Services Services
Support
Center Work
Center Process
Bring competitive
advantage to Business
Business Services Operating Unit Models Units
Business Services Organization Model
Service Management
Business /
Finance Office
Customer Service
Business Consulting & Supply
Business
Chain
Process Asset Project and Expertise
Services Center Operations Support Center Services
EH&S
Services Work
Process
Purchasing
IT
Facilities Mgmt
Six Sigma
Business Services Operating Unit Models
Process-focused
elements of Finance
and HR
Business Services Organization Model
Service Management
Service Management
Business /
Finance
Business /Office
Specializes in mature, well understood work, providing
Finance Office
consistent
work process execution and lower costs to businesses and JVs.
Business Consulting & Business
Process Asset are provided
Services Project and
to businesses, functions,
Expertise and JVsWork
Business Consulting & Services
Business
Business
Services Center Asset
Operations Support
Project Center
and Services
Process Expertise Process
Services Work
Process
Services Center Has
Operations
Support
processes in Center
place to accomplish
Services significant work that requires
Process
Services Center judgment and know-how, is expanding scope beyond the transactional.
Partners with third-party suppliers to provide cost-effective, flexible
resourcing with capabilities required to meet demand, at significant
cost savings to the Company.
Business Services Operating Unit Models
EmploysOperating
Business Services a global network of strategic locations (Midland and Mumbai)
Unit Models
and satellite locations (Sao Paulo, Shanghai and Terneuzen) to
provide uninterrupted, high-quality service.
Business Services Organization Model
Service Management
Business /
Supply Chain Finance Office
Operations TheseEtc –units are
click for full list the operational arms of
Business /
Business
IS Operations theConsulting
functions& Finance Office
Asset Consulting Business
Process Asset
Project and
EH&S
Project and Expertise & Business
Services Work
Services Center Operations Support
Operations Services
Center require
Expertise
Services a physical
Services link to assets.
Work
Operations Support Center Process
Services include carrier
Project and −Examples
Communication Processlogistics
Business
Asset Services
Support Center Services
management, site security Workand
Operations Lab and Facilities Process
Management emergency response, IT field services,
Emergency and
Security Services
building maintenance and property
management.
Accountable for delivering low cost and
Business Services Operating UnitModels
high quality service that meets
Operational Level Agreements (OLAs)
Business Services Organization Model
Service Management
Business /
Finance Office
Business /
Delivers Finance Office
against the prioritized needs
of Dow businesses,
Consulting & JV customers,
Business
Project and
Business
Asset Support
ProjectCenter and the&corporation
Expertise
Consulting ServicesinWork
Business executing
Process Projectand
and Services
Expertise
projects that create orWork
Process
Services improve work
Services Center Operations Support Center
Support Center Services Process
processes – typically with IT
enablement.
Provides cross functional capabilities
at lower than market competitive
pricing.
Business Services Operating Unit Models
Meets variable business demand.
• Centers in Michigan
(Midland/Saginaw/Southfield),
Philadelphia, Shanghai
Business Services Organization Model
Service Management
Supply Chain Consulting
and Expertise Services
Purchasing Strategic
Sourcing
Advertising
Business /
Finance Office
Functional expertise that the ES&S
Expertise
customer or client will pay for
Business Business Consulting Consulting
Product Stewardship & &
Business
Process Process Asset AssetProject andProject and
Expertise Expertise Services Work
Provides
Services Center knowledge,
Services Operationsexpertise,
Center
Support Center
Operations Support
Project Center
Services Services Process
and
IT Consulting
advanced technology and Support Center Consulting &
Expertise
solutions consultation to Dow’s Safety Expertise Center
Services
corporate center, businesses, Environmental
Technology Center
major integrated manufacturing Health Services and Services for the
sites and JVs. Epidemiology Corporation
Six Sigma Consulting Remediation
Business
Advocates Services
externally forOperating
Business Services Unit Models
sound Operating Unit Models
and Expertise
IT Security
JVs are a fourth business model
we serve from Business
Services
Value Proposition
Deliver services for at least 20-30% lower cost than what a business
unit can achieve by acquiring independent services or executing these
services on its own.