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Pre-Crisis Planning – Carolinas Medical Center (CMC)
Prodromes and other possible crises:
• Pandemic
• Massive energy failure (black out in the Northeast with failure of the power grid in
2003 or rolling brown outs like in CA) (Code Black)
• Fuel shortages/crisis
• Financial Crash
• Hospital-only crises:
o Staff negligence
Pre-Crisis Planning:
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• Work on hospital culture with open communications between management, medical
professionals and all staff with a goal of a safe work environment.
• Designate committees for managing Crisis Management Plan (CMP), including the
Crisis Communications Plan. Make plans available to all employees via the CHS
intranet site.
• Test CMP frequently, making sure all staff (clinical and non-clinical) are aware of
code notification and response.
• Learn from the tests and ensure crisis management plan is flexible is dynamic so
that the CMP development process is on-going.
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Stakeholders:
• Media
• Medic
The IOC will be activated in the event any emergency “Code” is called. CHS-IOC:
Carolinas HealthCare System (CHS) Incident Operations Center (IOC) serves as a
command and communications center for CHS Support/Logistical groups. During
Priority 1 events the primary location for the CHS-IOC will be CMC–HCC (Dining Room
Number 1) with a secondary/back-up site at the Data Center (location removed for
security purposes).
o Employees know, when notified, to switch to crisis mode and to route things
through the Command Center.
• Communications –
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o Hardware: The Command Center has multiple TVs, computers, pagers,
phones, air phones, access to Intranet and Internet.
CHS Security personnel are highly trained to interface with the police
dept. and are a first line of information coming into the Command
Center.
Phone tree
Intranet
Voicemail
References
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For purposes of developing this Crisis Management Plan, CMC’s crisis policies and
procedures were utilized.