Troubleshooting Guide C1060

TROUBLESHOOTING GUIDE
C1070/C1070P/C1060/C71hc
C1060L
2016.3
Ver.2.0
PP support div.
Table of contents
To correct trouble
1. Image quality
1.1 Spot
1.1.1 Cyclic white spot/black spot ---------------------------------------------------------------------------------- 4
1.1.2 Color Spots due to soilage inside machine --------------------------------------------------------------- 5
1.1.3 Color Spots (black spots) ------------------------------------------------------------------------------------- 9
1.1.4 White Spot due to the developing leakage (foreign material) --------------------------------------- 11
1.1.5 White dots from 2nd transfer unit --------------------------------------------------------------------------12
1.1.6 First thing in the morning, Attachment of white dusts like a eraser shaving on the paper
ttachment of white dusts ---------------------------------------------------------------------------------------------13
1.2 Line/Band
1.2.1 Line and uneven density countermeasure flow ---------------------------------------------------------15
1.2.2 White lines (to sub-scan direction) ------------------------------------------------------------------------18
1.2.3 Gloss line caused by fusing paper exit roller ------------------------------------------------------------20
1.2.4 Banding in the main scan direction on halftone image printed on thick paper
(Jitter problem) -------------------------------------------------------------------------------------------------------- 21
1.2.5 Line like ripple on image -------------------------------------------------------------------------------------24
1.2.6 Waste toner packin ------------------------------------------------------------------------------------------25
1.2.7 Darker image up to 44mm from leading edge or after 53mm from white area
(Developing memory) -----------------------------------------------------------------------------------------------26
1.2.8 Lines or banding to the main scan direction (CD) due to speed difference
between 2nd transfer and fusing -------------------------------------------------------------------------------27
1.2.9 Image got blurred affected by ozone (cyclic white band) -------------------------------------------29
1.2.10 Photoconductor (Drum) memory ------------------------------------------------------------------------30
1.2.11 Developing screw mark ----------------------------------------------------------------------------------32
1.2.12 Lines or banding on image due to speed change (shock noise) --------------------------------35
1.2.13 Developing roller (44mm) cycle banding (different density) --------------------------------------44
1.2.14 Irregular darker or lighter density band appears after leaving machine under high humidity
environment ------------------------------------------------------------------------------------------------------------45
1.2.15 Jittering lines at trailing edge ----------------------------------------------------------------------------46
1.2.16 8mm interval FD lines -------------------------------------------------------------------------------------47
1.2.17 Density change by static electricity ---------------------------------------------------------------------48
1.2.18 FD Lines and Banding -------------------------------------------------------------------------------------50
1.2.19 5mm cycle density difference caused by the fusing unit ------------------------------------------53
1.2.20 Color lines in CD at 13mm from the leading edge --------------------------------------------------54
1.2.21 White line due to separation claw mark ---------------------------------------------------------------56
1.2.22 Gloss band in CD with margin width -------------------------------------------------------------------57
1.2.23 Image lacks at the corner of the trailing edge (Soilage in main scan direction (CD) -------59
1.3 Others
1.3.1 Image after white part becomes darker (Developing ghost) ---------------------------------------60
1.3.2 Darker at the trailing edge of image -----------------------------------------------------------------------62
1.3.3 Background or toner scattering after continuous low coverage ------------------------------------63
1.3.4 How to maintain consistent color during continuous printing ----------------------------------------64
1.3.5 Small blank area or color registration error ------------------------------------------------------------66
1.3.6 Too high gloss -------------------------------------------------------------------------------------------------68
1.3.7 Rough image on the 1st side of duplex -----------------------------------------------------------------70
1.3.8 White or color banding at thick paper leading and trailing edges ---------------------------------71
1.3.9 C-2451, C-2452, C-2453 or C-2454, Low toner density --------------------------------------------73
1.3.10 Poor transfer at image front ------------------------------------------------------------------------------74
1.3.11 Prevention of the backside soilage ---------------------------------------------------------------------76
1.3.12 Fainted outline, darker at edge --------------------------------------------------------------------------77
1.3.13 Image bacground under high temperature -----------------------------------------------------------78
1.3.14 Backside image soilage -----------------------------------------------------------------------------------79
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KONICA MINOLTA Confidential
1.3.15 Toner is not cleaned at the edge of the transfer belt -----------------------------------------------81
1.3.16 TransferabilityatFeedingEmbossPaper ----------------------------------------------------------------83
1.3.17 Image density is lighter on uncoated paper (rough paper) ---------------------------------------86
1.3.18 Gloss memory -----------------------------------------------------------------------------------------------90
1.3.19 Center of line gets broken --------------------------------------------------------------------------------91
1.3.20 Secondary color text scatters ----------------------------------------------------------------------------92
1.3.21 Image offset caused by fusing unit ---------------------------------------------------------------------94
1.3.22 Toner band control setting ------------------------------------------------------------------------------ 100
2 Paper conveyance failure

2.1 Others
2.1.1 Paper waving ------------------------------------------------------------------------------------------------- 103
2.1.2 Setting for OHP sheet printing ---------------------------------------------------------------------------- 104
2.1.3 Trailing edge skews ----------------------------------------------------------------------------------------- 105
2.1.4 Printed paper curls (without RU connection) ---------------------------------------------------------- 106
2.1.5 Fusing wrapping jam ---------------------------------------------------------------------------------------- 108
2.1.6 No feed jam (J-1101/J-1201) ------------------------------------------------------------------------------ 111
2.1.7 Dents on paper at 48mm cycle in FD ------------------------------------------------------------------- 114
2.1.8 Centering error (±5 mm or more) ------------------------------------------------------------------------ 116
2.1.9 Paper stick with each other due to static electricity ------------------------------------------------- 119
2.1.10 Static Sticking in Options --------------------------------------------------------------------------------- 124
2.1.11 Paper removing procedure on fusing wrap up JAM ----------------------------------------------- 127
2.1.12 J-3102 Thin paper feed failure at the 2nd transfer unit ------------------------------------------- 130
2.1.13 Paper wrinkle at duplex printing ------------------------------------------------------------------------ 133
2.1.14 J-3201 paper is caught by the fusing separation claw -------------------------------------------- 134
2.1.15 Corner folding at the paper leading edge, machine front side ---------------------------------- 135
2.1.16 Pickup jam clearance workflow ------------------------------------------------------------------------- 137
3 Machine Troubles
3.1 Control
3.1.1 Printer gamma offset automatic adjustment does not complete normally after trying
several times --------------------------------------------------------------------------------------------------------- 157
3.1.2 Print job is not accepted while machine indicates dehumidifying --------------------------------- 158
3.1.3 Notes of updating the FW from earlier than ver1.5 (Scan Address/E-mail Title & Text) ----- 159
3.2 Error code

3.2.1 C-2451, C-2452, C-2453 and C-2454 occur ----------------------------------------------------------- 162
3.2.2 C-3102 ADU wiring connector is disconnected -------------------------------------------------------- 163
3.2.3 C-4521, color registration unit is not positioned correctly ------------------------------------------- 166
3.2.4 C-2455,C-2456､C-2457,C-2458 Toner density abnormality (high density) occur ------------- 169
3.3 Others
3.3.1 Options cannot be recognized. System configuration display without options ----------------- 170
3.3.2 How to eject developer -------------------------------------------------------------------------------------- 171
3.3.3 Image shift ------------------------------------------------------------------------------------------------------ 173
3.3.4 Hard to pull out process mount ---------------------------------------------------------------------------- 175
3.3.5 Note for the developing shutter installation work ------------------------------------------------------ 178
3.3.6 Productivity decrease at first in the morning under low temperature, low humidity ----------- 180
3.3.7 Release of productivity down mode for small size print under high temperature ------------- 181
3.3.8 ADU MT lever is very hard to release -------------------------------------------------------------------- 183
4 Options
4.1 PF-707
4.1.1 Multi-feed of Plain Fine paper under high temperature and high humidity --------------------- 185
4.1.2 PF-707 Wrinkle on paper ----------------------------------------------------------------------------------- 186
4.1.3 PF-707 Paper skew of small size ------------------------------------------------------------------------- 187
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4.1.4 PF-707 Corner fold (dog ear) and conveyance JAM of small size -------------------------------- 190
4.2 PF-602m
4.2.1 J-1710 countermeasure ------------------------------------------------------------------------------------- 191
4.2 FS-532
4.3.1 Irregular correspondence of the main tray exit -------------------------------------------------------- 200
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1.1.1. Cyclic white spot/black spot

(1) Symptom
White spot/black spot repeatedly occurs at a certain cycle.
(2) Cause
• Drum unit
Approx. 188mm cycle in a single color
• Developing unit
Approx. 44mm cycle in a single color
• Intermediate transfer belt

Approx. 861mm interval.
• 1st transfer roller

Approx 69mm interval
• Opposing roller (?)

Approx 75mm interval
• 2nd transfer roller

Approx. 75mm interval.
• Fusing belt
Approx. 311mm interval. On simplex printing, the symptom occurs on 1st side.
3. Solution
After specifying the problem parts, clean and replace the subject parts.
Table of contents
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1.1.2. Color Spots due to soilage inside machine

(1) Symptom
After pulling out the process mount and re-install it, color spots appear at the leading edge on
the first ten prints.
(2) Cause
While pulling out the process mount, developer and toner coming out from the toner entrance
and toner exit of the developing unit. It drops on the paper path, attaching to the paper and
resulting in the color spots.
Toner exit Toner supply opening
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(3) Solutions
1. Check the condition of toner filter box (A50UR70A) at machine left bottom. When the
toner attaches too much, replace the toner filter box (Fig. 1). Then, clean following 3
locations;
● The process mount where the developing unit is installed (Fig. 2)
● Exhausting duct mouth at inside machine at machine rear (Fig. 3)
● Drum unit stay (Fig. 4).
Note
● Once toner spills, when process mount is pulled out and push back, the charging
corona may be soiled. To prevent that, remove all the charging coronas before
pulling out the process mount.
● Do not expose the drum to the light.

Fig 1: Toner filter box,
Fig 2 Process mount
at machine rear left bottom
Drum cartridge stay
Fig. 3 Where to clean (inside machine) Fig. 4 Drum unit
2. Check whether the transfer belt cleaning unit (A50UR706) and nearby area and separation
claw unit gets soiled. If it is soiled too much, clean it or replace it.
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Transfer belt cleaning unit
Separation claw unit
3. Check whether IDC sensor unit upper and main body ceiling gets soiled. If it is soiled too
much, clean it.
Color registration unit
Main body ceiling
4. Clean the toner at the paper path

Clean the positions A, B and C with cloth (or vacuum cleaner if it is soiled too much) to
(←○→) arrowed direction
Note
• Should not wipe to (←×→) direction because toner falls.
A. Transfer guide plate/Lw
B. Paper path steel plate 1

○ C. Paper path steel plate 2
5. Clean the separation discharge unit with the blower brush.

Clean the transfer guide plate /Up.
Note
• When cleaning the black sheet attached to the upper guide of 2nd transfer section of
paper path, gently wipe it. Never rub firmly. If it is too dirty, replace it.
When the black sheet gets torn or wavy, line or banding appear on image.
• When cleaning separation discharge plate ASSY, do not touch the top of needle.
If the needle got bent or broken, thin paper separation failure or line may occur.
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Separation discharge plate unit
Black sheet
If the soilage still remains, remove the unit and conduct cleaning mentioned in the roller
replacement procedure.
6. After cleaning, make 10 sheets of blank print in A3 to clean the paper path.
Table of contents
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1.1.3. Color spots (black spots)

(1) Symptom
Color spots (black spots) occurs
Yellowsoft
Yelllow softcakeing
clumping Magenta soft clumping Black carrier
For human eyes, all looks like black spots on the print.
(2) Cause
When the temperature is high or the internal temperature increases too much, the toner or
carrier forms core. Around the core, transfer failure (1st transfer/2nd transfer) occurs and spots
appear.
How to classify the cause

Print test chart No53 with the density setting 255 and 128. See the sample through the loupe
with magnification x40 and look carefully the color spots.
For example, the cause of color spots on the magenta halftone could be attachment of carrier
of other color (Y/C/K) or toner (soft clumps). So please observe carefully.
In many cases, some of the above is mixed. So, take corrective action from the frequently
seen symptom.
• For the carrier attachment, go to (Solution "1")
• For the soft clumping, go to (Solution "2" or "3")
(3) Solution
1. Confirm that the color of the core then conduct following for the responding color.
1. Conduct Background margin fine adjustment.
Service mode→[Process Adjustment]→[Process Fine Adjustment]→[Background
Margin Fine Adj.] Change the setting to minus direction by 1 to 4 steps.
2. Utility/Counter →[Administrator Setting]→[System Setting]→[Expert
Adjustment]→[Process Adjustment]→[Front & Back Density]
Change the value by 1 to 2 steps to minus direction.
After changing the setting, conduct the Gamma Automatic Adjustment.
Service mode →[Process Adjustment]→[Drum Peculiarity Adjustment]]→[Gamma
Automatic Adjustment]
3. Check the maximum density and if it is different from target, conduct maximum density
adjustment.
Print 10 pcs of test chart No53 with the density setting 255 and 128, then see the
improvement level. (Confirm the variance of the occurrence.)
Note
• Check that AC bias and AC frequency is set to “0”.
• After replacing developer to new one, print A3 with 15 % coverage by 100 sheets.
The lower the Duty, the better against the color spot. However it is disadvantageous
against the developing memory problem.
• Front & Back adjustment is disadvantageous against white spots.
• It is impossible to completely solve the soft clumping or carrier attachment issue.
However, if total 10 spots or over is seen in the entire A3 in solid or halftone, it can be
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improved.
2. Toner issue (environment dependent)

1. Check the environment and use condition of the machine
• Ambient temperature (The room temperature 30 degrees C and over is not
allowed.)
• Whether there was a occasion that internal cooling system did not function: JAM
or SC during continuous print
• Whether customer turn OFF main power switch just after completing printing daily.
• Toner storage condition (exposed to sun-light etc)
2. Conduct toner refresh mode and check whether ejecting soft clumps is effective.
Number of times of Toner refresh: Twice
If following condition(s) are applicable, conduct less than twice.
• Coverage (Last 5000 prints)
3% or more, and less than 5% Once
5% or more None
• Life of Transfer cleaning blade
50% or more Once
→ If this does not improve, go to “3. Toner issue (environment independent)”.

If the symptom is improved, print 50 sheets of test chart No. 53 (with 255 setting) in
the problem color on A3 to eject the soft clumping inside the developer for
improvement.
3. Toner issue (environment independent)

Clean (or replace) toner supply, toner hopper section and toner conveyance path then
replace developer.
Table of contents
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1.1.4. White Spot due to the developing leakage (foreign material)

(1) Symptom
White spots occur on the solid image.
← Paper feed direction
White spots due to the

developing leakage
(2) Cause
Foreign material which is conductive attaches to the surface of the developing roller and
abnormal discharge occurs.
A conductive foreign material attaches to the developing roller surface and is conveyed to the
developing nipping part. Then, it is affected by the developing AC bias, abnormal discharge
occurs against the photoconductor drum. This appears as white spots.
(3) Solution
While checking the image, reduce the value of the Develop AC Bias Fine Adj.
Service Mode →[Process Adjustment]→[Process Fine Adjustment]→[Develop AC Bias Fine
Adj.]
When the setting is changed, conduct gamma automatic adjustment.
Note:
Background, uneven density or carrier attachment may occur. Therefore, check the image
when changing the settings.
Table of contents
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1.1.5. White dots from 2nd transfer unit

(1) Symptom
Many white dots in the diameter φ0.1 to 1mm occurred.
(2) Cause
While transferring toner from the belt to paper, the resistance difference due to the paper
generates abnormal discharge on the paper at the transfer nip. At the discharge spot on the
paper, the toner repels and white spots appear on print.
(3) Solution
(a) At tray setting, change the 2nd transfer output

1. Change the DIPSW 1-0 from 0 to 1 to show the process adjustment in the paper setting.
[Service Mode] → [System Setting] →[Software DIPSW Setting] → DIPSW01-0:1
2. Change the 2nd transfer output corresponding to the symptom location.
Machine → [Paper Setting] → [Change Set] → [Process Adj.]
At 2nd Transfer output adjustment, change the value by every +10 and find the
optimum value.
Note:
On the thick paper, the leading edge/trailing edge transfer output is stronger or
weaker than the other part.
To optimize the leading edge/trailing edge, adjust the 2nd Transfer-Lead Edge and
2nd Transfer-Rear Edge in the same screen.
(b) Change 2nd transfer output in the administrator setting.

When the administrator setting is used, the change is applied to all the output.
If the adjustment of tray paper setting is used, the certain rate is added to the tray setting.
[Utility/Counter] → [Administrator Setting] → [System Setting] → [Expert Adjustment] →

[Process Adjustment] → [01 Front & Back Density]
Check the symptom occurring side and adjust the value of the corresponding side; [2nd
Transfer Front]] or [2nd Transfer Back]. Change the value by every - 10% find the
optimum value.
Note
The transfer output at lead edge and trail edge is stronger/weaker than the other part. To
optimize the leading edge/trailing edge setting,
Like the step (a)-2, adjust the 2nd Transfer-Lead Edge and 2nd Transfer-Rear Edge in the
same screen.
(c) Change the 2nd transfer output adj. after changing the DIPSW to increase the 2nd transfer
output range.
[Service] →[System Setting] →[Software DIPSW] Setting→DIPSW27-5:1, DIPSW41-7:1
[Machine] →[Paper setting] →[Change Set] →[Process Adj.]

At 2nd Transfer output adjustment, change the value by every +10 within the range 50 to
120 and find the optimum value.
(d) Optimize paper state

White dots is effect of the abnormal discharge of the paper. When the paper is exposed
to the ambient air for days or left inside the PFU for days, the paper sometime gets dried
depending on the ambient moisture. Then the symptom tends to occur easily. Try just
unpacked paper.
Table of contents
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1.1.6. First thing in the morning, Attachment of white dusts like a

eraser shaving on the paper
(1) Symptom
At the leading edge of the 1st print (to a few sheets later), around φ1mm size white or black
dusts.
(2) Cause
The mixture of the wax in the toner and the paper powder attaches to the roller and
conveyed to the paper.
(3) Solution
1. At periodic cleaning or spot cleaning, clean the fusing paper exit roller.
Pull out the ADU mount, open the reverse unit and clean the roller with the cleaning
pad and drum cleaner.
Caution
The symptom tends to occur when the fusing unit is cool at the 1st in the morning.
So cleaning before start printing is effective.
Rotate to arrowed
direction gradually
and clean the dusts
from the surface of
the roller.
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2. Replace "Fixing paper exit roller/Up" with "Fixing paper exit roller (A1DU7225)" of
C7000 series.
Table of contents
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1.2.1 Line and uneven density countermeasure flow

(1) How to distinguish the line problem and uneven density problem
1. Conduct the gamma auto adjustment
[Service Mode]→[Process Adjustment]→[Drum Peculiarity Adj.]→[Auto gamma
adjustment]→ [Adjustment]→[Execute Adjustment Operation]→[Auto Gamma Adj.]
* Which method you take, there is no difference in operation.
2. Print the following test pattern using paper bigger than A3 size.
• No.43. Use the Dot1 screen.
• Select No.53, set the density of YMCK to 120 and print the 4 color gray.
• Select No.58 and set the density of MCK to 120. Use the Dot1 screen.
3. Check the print result of No.43, 53 and judge which of the following 4 patterns they apply.
(a) There is line on image in the paper feed direction.
(b) There is line on image crossing the paper feed direction
(c) There is no line but uneven density on the entire paper.
(d) Both line and uneven density can be seen.
(a) Line in the paper feed direction. (b) Line crossing the paper feed direction.
Paper feed direction Paper feed direction
(c) No line but uneven density entirely. (d) Both line and uneven density exist.
Paper feed direction Paper feed direction
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(2) Apply countermeasure per symptom

(a) There is line on image in the paper feed direction
Check Test pattern No.58, which was printed in Step1-(2). Check which of the following
pattern [1] to [3] they apply.
Feed direction
Apply countermeasure per pattern

(a) When line is extended over the entire paper
1. Change 2nd transfer current ([Front & Back Density])
[Utility/Counter] → [Administrator Setting] → [System Setting] → [Expert
Adjustment] → [Process Adjustment] → [Front & Back Density]
Increase the setting value of the 2nd transfer by every 5% and check the image.
If the symptom is not improved by increasing the value, try to reduce the value or
change the 1st transfer value.
2. Visually check the parts and replace a problem parts

Parts Chart for judge Line type Cause
Intermediate transfer White line Scratch
Half tone
belt Color line Filming
Cleaning blade Half tone/ Solid Color line Toner not cleaned
2nd transfer roller/UP Half tone/ Solid Color line Scratch, Soilage
2nd transfer roller/L Half tone/ Solid Color line Scratch, Soilage
Fusing belt Solid Gloss line Scratch
Fusing roller/L Solid Gloss line Scratch
Note
Among color lines, for the mixed color line, check the cleaning section of
intermediate transfer section. If the imperfect cleaning is confirmed, replace
the intermediate transfer cleaning blade.
(b) When line is cut in each color

Check whether the line of subject color is in dark color or void in white.
Replace the probable failure parts.
Parts Chart for judge Line type Cause
Dev. unit Scratch, Foreign
Half tone/ Solid White line
(Dev. roller) material
White/Color Attachment of
DU Half tone/ Solid
line lubricant material
Charging unit
Half tone/ Solid White line Dust
(Dust proof glass)
PH Half tone/ Solid White line Foreign material
1st transfer roller Half tone/ Solid White line Dust
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(c) No line on Test pattern No.58.

Line may be caused by Y.
Check that the line appears in the same position on both “Test pattern
No.53 in Y=120, 255” and “4 color gray test pattern” which were previously
printed. And also check that the line is in colored or in white.
And then replace the probable failure parts of Y.
Colored line: Drum cartridge, Charging corona unit
White line: Charging corona unit
(b) There is line on image crossing the paper feed direction

1. Check Test pattern No.43, 53which was printed in Step(1)-2. Check the interval of
line occurrence.
2. Apply countermeasure per occurrence interval.
- In case of approx. 188mm pitch, scratch on the drum surface
- In case of approx. 311mm pitch, scratch on the fusing upper belt
- In case of approx. 44mm pitch, developing sleeve’s developer conveyance failure
- In case of approx. 69mm pitch, scratch or soilage on the 1st transfer roller.
- In case of approx. 75mm pitch, soilage of the 2nd transfer roller etc.
Clean or replace the parts which are applicable to the pitch interval.
(c) There is no line but uneven density on the entire paper

1. Conduct [Automatic Gamma Adjustment].
2. Conduct [Color registration adjustment].
[Service mode]→[Machine Adjustment]→[Printer Adjustment]→
[Color Registration Adj.]
→ [Adjustment]→[Execute Adjust Operation]→[Color Registration Adj.]
3. Conduct [Gamma offset adjustment]

[Service mode]→[Machine Adjustment]→[Quality Adjustment]→[Printer Gamma
Adjustment]→[Gamma offset adjustment]
[Utility]→[Machine Admin. Setting]→[System Setting]→[Expert Adjustment]→[Quality
adjustment]→[Printer Gamma Offset Adj.]
4. Conduct [Density Balance Adjustment].

[Adjustment]→[Density Balance Adjustment]
Refer to [Density Balance Adjustment].
(d) Both line and uneven density can be seen

1. Remove the causes of line by conducting the countermeasure for case A and B.
2. When the line became less visible, conduct the countermeasure for case C.
Caution
When replacing the failure parts, do not jump to replace with the brand new parts but try
using the old parts attached to used machines. Upon knowing how the symptom is
improved with the replacement, replace with the prepared new parts. If there is no
improvement by replacing parts, consider other causes.
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1.2.2. White lines (to sub-scan direction)

(1) Symptom
White lines to sub-scan direction (paper feeding direction)
Paper feeding direction
(2) Cause
(a) Line appears in single color
• Charging caused line (drum potential failure)
1. When the toner soils charging grid, the grid potential control becomes poor.
2. Drum surface potential increases at the part corresponding to the soiled grid.
3. Though drum is exposed, the potential does not decrease and white line appears.
• Developing unit caused line

Check the bristle of developing unit of applicable color. If the line is seen in bristle, the
cause is foreign material caught between developer regulating blade and unit.
• Drum scratch caused line

Photoconductor drum of matching color got damaged.
(b) Sharp white line appears in single color

• Foreign material in the laser beam path.
Foreign material such as dust and toner attaches to the writing path and block laser light.
It appears as line on image.
(c) White line appears on black solid under high temperature and high humidity environment.
• Soilage on 2nd transfer roller/Up
When the 2nd transfer roller/Up is soiled, the resistance varies in feed direction. The line
appears at the high resistance part because transfer ability becomes poor.
(d) White line commonly appears on all colors

• Soilage on 2nd transfer roller/Up
• Transfer belt filming/scratch
Filming tends to occur when low coverage or Feeding area of small size is frequently
printed.
Once the filming occurs on intermediate transfer belt, the resistance on the belt changes
and poor transfer occurs. It appears as white line.
(e) White band commonly appears on all colors

• Transfer belt filming
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• Fusing belt shifting range (about 10mm) banding
(3) Solution
(a) Charging caused line (drum potential problem)
1. Clean charging grid. Use the non-woven fabric (hydro-wipe 65AA-9920).
2. Clean the charging wire with the cleaning material, equipped to the machine.
3. Replace the PH proof filter and Dust proof filters/1and 2 to new type.
PH dust proof filter A50U168801
Developing dust proof filter/1 A50U168901
Developing dust proof filter/2 A50U169501
4. Change the charging corona.
(b) Developing unit caused line

1. Clean the developing unit (between the developing roller and the guide plate)
2. Change the developer.
3. Change the developing unit.
4. Change the charging unit.
(c) Drum scratch caused line (Scratch on the photoconductor drum of respective color)
Change the drum unit.
(d) Foreign material in the laser beam path

Clean the soil and dust which blocks the light with unwoven fabric.
(Especially, developing unit lower protruding part)
(e) 2nd transfer roller/Up gets soiled

1. When 2nd transfer roller/ Up gets soiled, clean the 2nd transfer roller/Up with
dry unwoven fabric.
Note
Do not use moisture because the line gets worse. Be sure to
use dry fabric.
2. Increase density.
[Paper setting]→[Change Set]→[Process Adj.]→[Dens. Adj. Per Tray]
3. If the symptom is not solved, replace the part.
(f) Transfer belt filming

Conduct Belt refresh mode (Maximum one time).
By one operation, A3x 5 sheets equivalent toner is consumed for cyan and magenta.
[Machine]→ [Adjustment]→[Execute Adjust Operation]→[Belt Refresh mode]
Note
Do not perform toner refresh mode and belt refresh mode over set times.
Otherwise, problem such as cleaning failure may occur.
(g) Fusing belt shifting range banding

Fusing belt may get marks from previous papers. If the banding is not the density level but
the gloss difference corresponding to the small size paper edge, replace the fusing belt.
Table of contents
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1.2.3. Gloss line caused by fusing paper exit roller

(1) Symptom
When printing the high coverage original, gloss line may occur on image.
(2) Cause
When paper passes through the fusing unit, the fusing paper exit roller and the paper surface
contact each other, which lowers the temperature of contacting area. The difference of gloss
level between contacting area and non-contacting area causes gloss lines.
(3) Solution
1. Change pressure of the fusing paper exit roller
Change pressure of the fusing paper exit roller to release position.
Default
Pressure Release
Knob
Note
• Be sure to align the knob with the mark. Do not set to unmarked position.
• When releasing the fusing paper exit roller, if the length of conveyance direction (FD) is
shorter than A4, paper cannot feed. However, 4 imposing postal card can feed.
2. Change of fusing temperature

If the symptom is not improved enough by performing “1”, lower the fusing temperature as
follows.
Change DipSW1-0 to 1 to display process adjustment in Paper Setting.
[Paper Setting]→[Change Set]→[Process Adj]→[Upper Fusing Roller Temperature]
When changing the temperature, reduce by 10°C for the first step. If not enough, gradually
decrease (maximum by 20°C). Print 20 sets of test pattern No. 69, and confirm that fusing
under does not occur.
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1.2.4. Banding in the main scan direction on halftone image printed

on thick paper(Jitter problem)
(1) Symptom
When printing halftone image on the thick paper, banding may appear at the 104mm and the
208mm from the leading edge of paper.
*Banding mainly appears when using paper weighting 300gsm or more. Affected by the
thickness and stiffness of paper, banding may appear in paper weighting less than 300gsm.
208mm
Feed direction
104mm
(2) Cause
Vibration generated when thick paper hitting the entrance
When thick paper hits the 2nd transfer section entrance, slight vibration is generated. It is
conveyed to the photoconductor drum through the intermediate transfer section.
Consequently, the image written on the drum at the instant reflects the vibration and white
banding appears. The distance between the 2nd transfer section and the drum writing
position are 104mm and 208mm. (Refer to the figure below)
208mm
Laser write position
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(3) Solution
1. Change DipSW1-0 to 1 to display Process Adjustment to Paper Setting.
[Service mode]→ [System Setting]→[Software DipSW Setting]
2. In Process Adjustment of Paper Setting, turn ON [Thick Bk mode] to ON.

With this setting, even for the single Bk printing, YMC 1st transfer roller is in pressed state
and that is effective to reduce vibration.
[Paper Setting]→[Process Adjustment]→[Thick Bk mode]
• When the Thick Bk mode is enabled, even for the single Bk print, process related
parts such as charging corona, drum, developing unit, developer, 1st transfer
roller of Yellow, Magenta and Cyan is consumed.
• Also, toner scattering inside machine may occur. Therefore, it is recommended
to turn off the [Thick Bk mode] when it is not required.
Toner scattering can be reduced by changing setting of DipSW 44-5, 44-6 (for
Band creation control)
Rough indication is, 3% for 3,000 pages in Thick Bk mode.
However, the toner not used in the image is also consumed. Also, the paper
distance is enlarged at once in every 100 pages. Consequently, the productivity
decreases.
Note
• When the band creation control is enabled while the intermediate transfer cleaning
unit reaches over the half of the limit count, cleaning failure may occur. In that
case, replace the blade of the intermediate transfer cleaning unit.
If the symptom is not improved enough by performing “2”, try following procedure
3. Change the setting to use lower paper weight than actual paper to increase line speed.
[Paper Setting]→[Change Setting] → [Paper Weight]
• 257g/m2 or more : Select 217 to 256g/m2

2
• 177 to 256g/m (For low temperature environment) : Select 92 to 105g/m2
• 177 to 256g/m (For other than low temperature environment): Select 136 to 176g/m2
2
When selecting the step 1, fusing duration is decreased and fusing problem possible
occurs. To prevent that, change the Fusing upper roller temperature.
[Paper Setting]→[Change Set]→[Process Adjustment]→[Next]→[Temperature of Upper
Fusing Roller]
• 257g/m2 or more : Tray from +5°C.
If Improvement level is not enough, increase the temperature. Up to +20°C setting is
available.
• 177 to 256g/m2 paper with 92 to 105g/m2 setting : Try +20°C setting.
• 177 to 256g/m2 paper with 136 to 176g/m2 setting : Try from +10°C.
If improvement level is not enough, increase the temperature. Up to +20°C setting is
available.
4. Changing the screen type.

[Utility]→[Machine Admin. Setting]→[System Setting]→[Expert adjustment]→[Quality
Adjustment]→[Custom Screen]
• Dot175 (Screen 2 at default) is recommended.
By changing from Screen 1 to Screen 2, resolution is reduced. It makes the line less
visible.
• After changing the screen type, perform [Gamma offset adjustment].
5. If the solutions are not enough,
- 22 -
Additionally, depending on paper, banding cannot be solved completely. If the

improvement level is not enough, please request your customer to try another kind of
paper.
Table of contents
- 23 -
1.2.5. Line like ripple on image

(1) Symptom
Unevenness in the main scan direction (CD) occurs on solid image with 2 (or more) colors.
(2) Cause
(a) High toner charge under the low humidity environment
When toner charge is increased under the low humidity environment, the leak occurs at the
1st transfer section.
(b) Excessive toner amount at the 1st transfer section
When the density is high at the solid 2 color section, the leak occurs at the 1st transfer
section.
(3) Solution
(a) High toner charge under the low humidity environment
Perform the 1st transfer density adjustment.
[Administrator Setting]→[System Setting]→[Expert Adjustment]→
[Process Adjustment]→ [Front & Back Density]
After adjust "Front & Back Density" and return the "Machine" display, Perform
automatically "Gamma automatic adjustment".
Note
• Increase 1st transfer current of all color(Y/M/C/K) from [Front & Back Density] by 5% for
all colors then check the result.
• If the symptom is not solved by increasing the 1st transfer, try to decrease the current.
• Be sure to check the image during adjustment because excessive adjustment may cause
following problems.
Too much increase: Image memory may occur in the photoconductor drum cycle
(188mm cycle).
Too much decrease: White spots may occur.
(b) Excessive toner amount at 1st transfer

If the above procedure does not solve the problem, decrease the max density and reduce
the toner amount to be transferred at 1st transfer.
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Process
Adjustment]→[Maximum Density Adjustment]
After reset the transfer current adjusted at step (a) to 0, decrease the maximum density of
the problem color. Change every -2 steps. Be sure to confirm if the symptom is
improved.
Table of contents
- 24 -
1.2.6. Waste toner packing

(1) Symptom
Image is soiled in paper feed direction (sub-scan direction)
(2) Cause
Under following condition, the temperature inside machine increases and the waste toner
clumps inside the belt cleaning unit. This causes cleaning failure and toner may attach to the
belt.
(a) After turning OFF the sub-switch, the main switch is turned OFF though "Cooling in
progress" is displayed,
(b) Main power switch is turned OFF while the copy button is lighted in orange
(3) Solution
(a) Do not turn off the main power switch during the massage is appearing.
(b) Do not turn off the main power switch during the start button is lighting in orange.
Table of contents
- 25 -
1.2.7. Darker image up to 44mm from leading edge or after 44mm

from white area (Developing memory)
(1) Symptom
Darker image area up to 44mm from the leading edge.
Or, darker image after 44mm from white area (text or image)
< Darker area up to 44mm from the leading edge> < Darker after 44mm from white area>
44mm
44mm
(2) Cause
At the area before the image or white area, the toner is easily developed on to the developing
roller and the toner layer is formed on the developing roller. When the roller rotates, the
developer is replaced but the toner layer is not removed. (At the 1st rotation of the roller).
The image density changes when the toner layer is gone (From the 2nd rotation of the roller).
The density difference appears.
After passing white area
After passing solid part

(3) Solution
1. Change DipSW 46-2 to 1 (default: 0), to display Development output setting in the Expert
adjustment.
[Service mode]→[System Setting]→[Software DipSW Setting]
2. Decrease development output from the expert adjustment.

Select [Down] for the Development Output Setting
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]
→[06 Process Adjustment]→[Development Output Setting]
• By the above setting, the developing duty ratio is changed from 30% (Satndard) to 50% for
all colors.
• When returning to normal screen, the gamma automatic adjustment is started.
• When Down is selected for the Development Output Setting, banding on background may
appear. Therefore, be sure to adjust carefully.
Table of contents
- 26 -
1.2.8. Lines or banding to the main scan direction (CD) due to

speed difference between 2nd transfer and fusing
(1) Symptom
Lines or banding occurs on thick and highly stiff paper in main scan direction (CD).
(2) Cause
When the print paper is thick and highly stiff, and the speed differs between the 2nd transfer and
fusing unit, the banding is created at the 2nd transfer.
(a) When the fusing speed is slower: Banding appears at around 130mm and 65mm from
trailing edge (for A3 size)
When the fusing speed is slower, the paper loop becomes larger between fusing and the
2nd transfer. When the paper is released from registration or the trailing edge of the paper
passes the registration guide plates, the paper is pushed back and the banding occurs at
2nd transfer unit.
130mm
65mm
Feed direction
Leading edge Trailing edge

端
1. Enlarged figure
- 27 -
(b) When the fusing speed is faster: Banding position varies

When the fusing speed is faster, the paper is pulled against 2nd transfer unit. Therefore,
the banding occurs at 2nd transfer section. The banding appears according to the fusing
roller cycle and occurrence position on image is not constant. Unable to specify the
occurrence position.
Feed direction
Trailing edge
2. Enlarged figure
(3) Solution
1. Print a test pattern with following conditions
● Paper type and weight: The same as the problem paper
● Size : A3
● Chart : Test pattern #53
● Color : Bk
● Density : 150
● Quantity : 15 sheets
2. Adjust fusing speed

[Machine]→ Paper Setting]→[Change Set.]→[Process Adjustment]→[Fusing Speed
Adjustment]
Banding position Like Enlarged figure1 Like Enlarged figure 2

Adjustment direction [+] : Increase fusing speed [-] : Decrease fusing speed
3. Check the test pattern printed at step 1 and change the setting.
4. Repeat the above step 1 through step 3 to get the optimum settings.
Note
Change by 10 steps at the beginning. Continue fine tuning checking the adjustment result.
Table of contents
- 28 -
1.2.9. Image got blurred affected by ozone (cyclic white band)

(1) Symptom
Cyclic white band occurs.
● Width of band : Width of charging corona (approx 18 to 20mm)
● Cycle : Drum (approx 188mm)
Sub scan
direction
(FD)
Drum cycle
(approx 188mm)
(2) Cause
A product resulting from ozone attaches to the surface of the photoconductor drum.
Under high humidity environment, when a product resulting from ozone attaches to the photo
conductor drum, it absorbs moisture. This reduces resistance of the photoconductor drum
surface. Consequently, image gets blurred.
(3) Solution
Enable drum tiny rotation mode

(a) Set auto shut off to [---min].
[Utility/Counter]→[User settings]→[System Setting]→[Power Save Setting]→
[Power Save Function Setting]→ Set --- min. for Auto Shut OFF Timer Setting.
(b) Keep sub-power ON (Do not turn OFF sub-power switch)
Table of contents
- 29 -
1.2.10. Photoconductor (Drum) memory

(1) Symptom
(a) The previous image appears as density difference at the 188 mm later position (drum
rotation cycle).
C
C
B
B
A
Feed
通紙方向 A
Direction
188mm
(b) Band in CD occurs on 1st sheet. The position is up to 58mm (or 115mm) from leading
edge and up to 170mm.
• It occurs only on the 1st sheet and not occurs on the 2nd sheet.
• It occurs when the speed mode is selected (default setting) and not occurs in quality
mode.
Feed Direction
58 or 115mm
170mm
(2) Cause
(a) Symptom (a), (b) common

• 1st transfer output is too much
Mainly under high humidity environment, when the toner charging amount decreases,
transfer output becomes too high. As the result, the image remains on the drum surface
as latent image.
• Drum potential decreases
Mainly under high humidity environment, when the toner charge amount decreases, the
developing ability increases. The lower drum potential is selected by the image
adjustment. When the drum potential is low, the previous latent image affects.
(b) Symptom (b)

1st transfer ON timing is reflected to the drum.
- 30 -
(3) Solution
(a) Symptom (a)
1. Reduce 1st transfer

[Utility/Counter]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→
[Process Adjustment]→[Front & Back Density]
Reduce the value for 1st Transfer Y to 1st Transfer K by 5% and check the image.
Gamma automatic adjustment starts when returning to the normal screen.
Note
When the value is reduced too much, spots may occur. Adjust the value by the unit
of 1 % and see the image.
2. Reduce developing ability

[Service Mode]→[System Setting]→[Software DIPSW Setting]
1. Change the DipSW 46-2 from 0 (default) to 1. Then, the Development Output
Setting can be changed.
[Utility/Counter]→[Administrator Setting]→[System Setting]→[Expert

Adjustment]→[Process Adjustment]→[Development Output Setting]
Gamma automatic adjustment starts when returning to the normal screen.

When the Development Output Setting value is reduced, transfer failure (paper
surface state is reflected to image) may occur.
3. Setting to depress memory

Dip-SW No. No control Decrease level Decrease level
(default) Middle Large
41-0 0 1 0
41-1 0 0 1
When the depress level is set large, maximum density may increase.
(b) Symptom (b)
Change 1st transfer output timing

Change DipSW 46-0 from 0 (default) to 1
• Note
Since the transfer output is turned on from 1 rotation earlier, the first copy out timing
slightly increases. Since number of the drum rotation increases, the drum life may
be shortened slightly.
When quality mode is selected, the above DipSW 46-0=1 sequence is taken
regardless of the dipswitch setting.
Table of contents
- 31 -
1.2.11. Developing screw mark (at low speed)

Machine rear side Machine rear side
Rear side Whole page
Feed
Direction
Machine front side Machine front side
(1) Symptom
Slant white lines in screw pitch occurs at the machine rear side, front side or whole page.
(2) Cause
 After continuous low coverage printing
 After long term holiday like one week
 An extreme change in ambient temperature and humidity. For example, from low
temperature and low humidity to high temperature and high humidity
 Dirt in charging unit
Machine is not levelled and tilted. Machine front side is higher than machine rear side.
(3) Solution
Clarify the cause
(a) In the case that slant white lines in screw pitch occur only at the machine rear side or in the
whole page. Check the dirt of charging unit and developing unit. → Pattern 1
(b) In the case the grid in charging unit is heavily dirty by toner, replace charging unit
→ Refer to Pattern1 procedure_2_ note1.
- 32 -
(c) In the case that slant white lines in screw pitch occur only at the machine front side.
→ Pattern2
Machine rear side
Feed
Direction
Machine front side
Pattern 1
1. Replace developer.
Note:
In the case the grid in charging unit is heavily dirty by toner like following photo even if
charging unit life is within PM cycle.
→ Replace charging unit and developing unit.
2. Update C-ROM to G00-17 or later.
3. Increase developer conveyance speed at low speed

 [Service mode]→[System Setting]→[Software DIPSW Setting]
Change the DipSW 46-4 from 0 (Normal) to 1 (Increase speed).
- 33 -
 Conduct Gamma Automatic Adjustment

[Service mode]→[Process Adjustment]→[Drum Peculiarity Adjustment]→[Gamma
Automatic Adjustment]→[Start]
 Back to normal screen
Note
When the developer conveyance speed at low speed is increased, sharp line may be
easily seen. So, when changing the setting, please confirm the actual print.
4. Execute toner band creation function (Color 5%, BK 5%).
By using toner band creation function, the toner is regularly ejected from the developing
unit, and fresh toner is supplied.
When the less than Color / BK 5% coverage is printed continuously, toner band is created
on the intermediate transfer belt to keep minimum coverage becomes Color / BK 5%.
Toner band Recommended

Dip SW Default
creation Setting
44-5 1 0
YMCK : 5%
44-6 1 0
Side effect: Toner band creation setting reduces the productivity (Reduce by max 10% for
A4 conversion) and increases toner consumption at low coverage printing.
When the intermediate transfer cleaning blade count reaches more than half,
the cleaning failure may occur. In high-temperature and high-humidity environment, slight
toner dot may occur.
To prevent 2nd transfer roller getting toner dirt from toner band, change the DIPSW for 2nd
transfer unit pressure release setting.
DIPSW59-7 : 1 (Default: 0)
Pattern2
1. Level the machine in horizontal position by using the level.
Table of contents
- 34 -
1.2.12. Lines or banding on image due to speed change (shock

noise)
(1) Symptom
On the thick or the hard paper, white or color lines to CD (main scan direction) occur.
Check the lines position from the following figure and specify the cause location and apply
solution matching the cause.
Note
Depending on the paper posture, the location on the actual paper may vary by +/-10mm.
• C1070 (Shifting at 2nd transfer)
89
108
Fusing roller contacts
Fusing nipping start Cause/Solution (a)
252
266
290
358
Registration roller release

High speed
Middle speed Cause/Solution (b)
Low speed
Exit registration guide

Cause/Solution (a)
- 35 -
• C1060 (Shifting at 2nd transfer)
89
108
Fusing nipping starts Cause/Solution (a)
237
245
265
359
Registration roller release

High speed
Low speed
Exit registration guide

Cause/Solution (a)
- 36 -
• C1070 (Shifting at 1st transfer)
34 Previous sheet exit 2nd transfer

Cause/Solution (b)
104
193 Enter to 2nd transfer

213 Cause/Solution (c)
356
370 Fusing roller contact
394 Cause/Solution (a)
Fusing nipping starts
Release registration roller

High speed
Low speed
- 37 -
• C1060 (Shifting at 1st transfer)
33
Previous sheet exit 2nd Cause/Solution (b)
104 transfer
193
Enter to 2nd transfer Cause/Solution (c)
213
341
350
370 Fusing roller contact
Cause/Solution (a)
Release registration roller

High speed
Cause/Solution (b)
Low speed
- 38 -
• C1070 (Shifting at write unit)
76 77
138 82 Previous sheet exit registration guide
139
High/Low speed Cause /Solution (a)
143 Middle speed
208
Previous sheet exit 2nd transfer
297 High/Low speed Cause/Solution (b)
Middle speed
317
Enter to 2nd transfer

Cause/Solution (c)

Cause/Solution (a)
- 39 -
• C1060 (Shifting at write unit)
33
47 Previous sheet exit registration guide
94 Low speed
75
108 Middle speed Cause/Solution (a)
137 High speed
Previous sheet exit 2nd transfer
208 Low speed
297 High speed
317
Enters 2nd transfer Cause /Solution (c)

Cause/Solution (a)
- 40 -
(2) Cause
(a) Changes due to the paper behavior at 2nd transfer
When the paper enters to the fusing unit or exits from the registration guide plate and force
relation at 2nd transfer is changed by the paper, the shifting occurs at the 2nd transfer. Or if it
is conveyed to the intermediate transfer belt, shifting occurs at 1st transfer or write unit.
(b) Changes due to the speed difference between fusing unit and the 2nd transfer.
Depending on the paper hardness, the paper is pulled, pushed or goes back between 2nd
transfer and fusing unit. Consequently, 2nd transfer shifts occurs. Or if it is conveyed to the
intermediate transfer belt, shifting occurs at 1st transfer unit or write unit.
(c) Changes due to the paper behavior between registration unit and 2nd transfer unit.
Depending on the paper position between registration and 2nd transfer unit, the paper which is
just before 2nd transfer nipping is pulled or pushed or goes back between registration unit and
2nd transfer unit. It is conveyed to the transfer belt and shifting occurs at 1st transfer or write unit.
Mechanism of shifting at 2nd transfer
• Fusing roller speed < Registration roller speed (2nd transfer roller speed)
2nd transfer roller Vt Goes back
Registration roller Vr
Fusing roller Vt
When the registration is released,

The loop is formed
the loop between 2nd transfer and
between 2nd transfer and
fusing unit is released, the loop is
fusing unit
released and shifting occurs at the
2nd transfer.
• Fusing roller speed > Registration roller speed (2nd transfer roller speed)
Pulled
The paper is pulled When the registration is released,

between 2nd transfer and fusing unit pulls the paper and shifting
fusing occurs at 2nd transfer
･ Fusing roller speed << Registration roller speed (2nd transfer roller speed)
Stopped here
When the paper enters to The registration roller pushes the

the fusing and nipped, by paper and the loop is formed just
the roller and 2nd transfer before the fusing unit. It is released
unit. when the registration is released.
The loop is pushed back and shifting
occurs at 2nd transfer.
- 41 -
Paper speed constantly When the loop is not

slows down at 2nd formed enough, the
transfer unit and image paper speed is slowed
gets blurred. down and blurred image
or banding appears.
Mechanism of shifting at 1st transfer
Intermediate transfer belt Vb Vｄ
Drum
1st transfer position
At the 1st transfer position, the shifting occurs due to the speed difference between the
intermediate transfer belt and the drum.
Belt speed > Drum speed: White line
Belt speed < Drum speed: Black line
The banding width varies depending on the degree of the change; lines or blurred banding
occurs
Mechanism of shifting at Write position
Vd Drum
Vd± Δ Vd
PH
Write position
Write position shifts by the drum speed difference

Drum speed > 0: White line
Drum speed < 0: Black line
The banding width varies depending on the degree of the frequency change; relatively clear
lines occur.
- 42 -
(3) Solution
(a) Lines due to the paper behavior at the 2nd transfer
1. Check 2nd transfer pressing release mechanism works normally.
2. To reduce the force change at the 2nd transfer, reduce the pressure.
3. Check if the fusing guide plate/front is installed normally, (bending or fitting state of guide
plate)
(b) Lines due to the speed difference between the fusing and the 2nd transfer
1. Check the fusing roller rotation status (Whether roller rotation is smooth).
2. Check if the pressure release mechanism is normal.
3. Adjust fusing speed to depress the influence of the force change.
(c) Lines due to the paper behavior at parts between the registration and the 2nd transfer
1. Swap the drum with other color to see the state.
2. Check the guide plates upstream of the 2nd transfer.
Table of contents
- 43 -
1.2.13. Developing roller (44mm) cycle banding (different density)

(1) Symptom
Lighter or darker density bands appear at 44 mm cycle in CD direction.
44mm cycle
(2) Cause
Due to the developing roller deflection within the tolerance, Ds or Developer conveyance
amount changes.
Depending on the deflection level of the roller, developing efficiency of the photoconductor drum
changes and the symptom occurs.
(3) Solution
To enhance developing ability, increase the Develop AC Bias Fine Adj. setting while checking
the adjustment result.
Service Mode → [Process Adjustment] →[Process Fine Adjustment] →[Develop AC Bias Fine
Adj.]
When the setting is changed, conduct gamma automatic adjustment.
Note
Background, white spot or carrier attachment may occur. Therefore, check the image when
changing the settings.
Table of contents
- 44 -
1.2.14. Irregular darker or lighter density band appears after leaving machine
under high humidity environment (Green)
(1) Symptom
When the machine is left under high temperature and high humidity environment for long period, darker
or lighter density band occurs in 2-color solid (green). It is not cyclic bands.
(2) Cause
When the machine is left under high temperature environment, the charge of the toner in the developing
unit becomes low. This causes the high developing efficiency at the print start timing and the lines of
different density created by the fine potential/fine vibration become visible.
(3) Solution
1. To increase toner charge amount, perform toner refresh mode.
[Utility/Counter] → [Administrator Setting] → [System Setting] → [Expert Adjustment]
→ [Execute Adjust Operation] → [Toner Refresh Mode]
→ Going back to usual screen, the toner refresh is conducted.
 Coverage (Last 5000 prints)
5% or more None
 Life of Transfer cleaning blade
50% or more Once
2. It the step 1 does not solve the symptom, adjust the max density to achieve higher density.
[Utility/Counter] → [Administrator Setting] → [01System Setting] → [05 Expert Adjustment]
→ [06 Process Adjustment] → [02Maximum Density Adjustment]
→ Adjust the Y and C maximum density to the darker value.
Going back to usual screen, the Automatic Gamma adjustment is conducted.
3. Conduct print and increase toner charge amount.

Print test patter No53, with Y and C gradation adjustment to 255 in A4 size and 100 sheets.
Table of contents
- 45 -
1.2.15. Jittering lines at trailing edge

(1) Symptom
Color lines or white lines occur at the one cycle of the fusing belt (310mm) from the trailing edge
of the previous sheet.
Previous
前紙
sheet
Feed
通紙方向
direction
Trailing edge of the

前紙後端 310㎜
310mm
previous sheet （定着ベルト1周分）
(1cycle of fusing belt)
(2) Cause
The potential at the trailing edge of the thick paper is high. It remains on the fusing belt and
affect on the next sheet image; scatters (color lines) or repels the toner (white line) on the image.
(3) Solution
(a) Widen the distance between papers (decrease CPM)
• Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.
• Copy Screen (Machine screen) → [Paper Setting]→[Change Set]→[Process Adj.]
• Select [Down] for [CPM Down].
Note
The productivity becomes one half so if it is not acceptable, take the solution (b).
(b) Adjust the Separation DC.
1. Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.
2. Adjust Separation DC in the process adjustment. Copy Screen (Machine
screen)→[Paper Setting]→[Change Set]→[Process Adj.],
3. Increase [Separation DC (Front)].
Note:
When the separation DC is increased, the following symptom may occur.
Do not increase much.
• Plain paper Noise from static electricity appears on image
• Coated paper Unable to control
Wrinkle, Poor separation
Noise from static electricity appears on image
(c) Check the paper state
• Use the paper just unpacked. (When the moisture in the paper is low, the symptom
occurrence increases.)
• When the PF-707 heater is turned ON during night, turn OFF it.
Note
When the humidity is high and the heater is turned OFF, watch the lighter image
density and wrinkles.
Table of contents
- 46 -
1.2.16. 8mm interval FD lines

(1) Symptom
After replacing the drum unit to new one, multiple FD lines in 8mm interval occur.
Feed Direction
通紙方向
Multiple8mm間隔の
FD lines
in 8mmFDスジ複数
interval
(2) Cause
Uneven transfer due to the uneven condition of the transfer belt surface.
Up to 2000 prints after replacing drum unit to new one, the lubricant is gradually transferred to
the transfer belt then saturated. Meanwhile, the belt surface condition becomes uneven and
uneven transfer occurs.
The symptom tends to occur especially when the transfer belt, drum unit, intermediate transfer
belt and intermediate transfer cleaning unit are replaced as a set.
8mm interval is caused by the configuration of the auxiliary roller inside the intermediate transfer
cleaning unit.
(3) Solution
To turn the unit to used condition, conduct color registration automatic adjustment.
Press [Utility/Counter]→[Administrator Setting]→[System Setting]→[Expert

Adjustment]→[Execute Adjust Operation] →[Color Regist. Auto.Adj]. Press OK then go
back to the usual screen. Adjustment is executed.
If the lines cannot be reduced, repeat it once more.
However, the maximum times of execution is 3 times. Because the cleaning blade failure
may occur.
Table of contents
- 47 -
1.2.17. Density change by static electricity

(1) Symptom
(a) At the 40mm to 160mm from the leading edge of paper, the different density area appears
in FD direction.
Feed Direction
通紙方向
From lead用紙先端 40～50㎜

edge 40 to 50 mm約160㎜
and approx. 160mm
(b) At the approx. 50mm and 310mm from the leading edge of paper, the different density area
in FD direction appears.
(One cycle
画像先端 of Fusing belt)
（定着ベルト1周） 310㎜310mm
Paper lead edge
Feed Direction
通紙方向
用紙先端 40～50㎜
40 to 50mm from Paper lead edge
(2) Cause
(a) Excessive neutralization
The excessive neutralization current is applied to paper then the static electricity suction power
between paper and toner is decreased. With this state, when the paper enters to the fusing
nip, the image is affected by the electric field and image scatters and density looks darker.
(b) Excessive neutralization

Due to the same cause as (a), the static electricity suction power decreases. Unfused toner
is affected by the electric field strongly and attach to the fusing belt. The toner attaches to the
fusing belt is fused on the image after one cycle of the fusing belt. Where the toner is removed
looks lighter and additional toner attached looks darker.
(3) Solution
Adjust the neutralization current

- 48 -
2. Adjust Separation DC current.

Copy screen (Machine screen)→[Paper Setting]→[Change Set]→[Process Adj.]
Adjust Separation Current.
3. Decrease Separation DC (Front)
4. Decrease Separation AC (Front)
Note
Please mind that after decreasing separation current, the thin paper behavior may not
be stable and wrinkle, feed failure may occur on thin paper. Do not adjust excessively.
Table of contents
- 49 -
1.2.18. FD Lines and Banding

(1) Symptom
Black (or Gray) lines and bands in the feeding direction occurs on printout as well as on the
surface of the intermediate transfer belt.
(2) Causes
(a) Damage on the edge of the belt cleaning blade
The position of lines are always the same because the edge of the cleaning blade is
chipped or malformed for some reasons. It does not matter condition, paper type or job
type, it happens when printing.
(b) Clumps stuck between the blade and the transfer belt
Lubricant and paper dust forms clumps. Too much clumps stuck between the cleaning
blade and the transfer belt. Then cleaning failure occurs.
The position of lines are random.
The condition to make much clumps is;
Low coverage (less than 3%) prints

Low to high coverage prints
Plain and fine paper (produce much paper dust)
Feeding direction
Cause 1: Chipping cleaning blade
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Feeding direction
Cause 2: Clumps
(3) How to specify the cause

(a) Chipping cleaning blade
 Lines at specific position (always the same position)
 Always happens (does not matter job type, how many prints or so)
 Mostly Lines
Go to solution step 1 and 2
(b) Clumps
 It occurs especially when continuous printing (after clumps are produced lot).
 It does not occur at the beginning of print job, after stopping print or after operation of
reverse rotation of the transfer belt (because clumps cleaned once).
 The position is random. It occurs on different positions when switching jobs or after reverse
rotation of the transfer belt.
 It starts thin lines and gradually becomes fat banding
Go to the solution step 1, 2 and 3
(4) Solution
How to prevent and solve
1. Download the firmware below (frequent reverse rotation to clean clumps).
C-ROM: G00-15 and onward
2. Replace the belt cleaning blade
3. Enable the RFP function
When printing with low coverage job continuously, lubricant becomes a lot on the transfer
belt and increases risk of forming clumps. The new DU applies especially much lubricant
at the beginning. The RFP provides toner to the transfer belt cleaning the lubricant on it,
which is a known function to prevent too much lubricant. This DIPSW executes only when
installing new DU. RFP can reduce the productivity, and increase toner consumption when
low coverage printing.
1. Change the setting of the "control change period setting when the drum unit is
- 51 -
replaced".
If the cleaning failure occurs after Drum Unit distance% reaches to the 5%, change
the DIPSW to the following settings.
DIPSW59-2 : 1
DIPSW59-3 : 1
2. Turn the DIPSW for reverse rotation to clean clumps.

Execute per 100 printing.
DIPSW59-0 : 1
DIPSW59-1 : 1
Frequent reverse rotation to clean clumps can reduce the productivity.
 Procedure to enable the RFP (toner band creation)
1. Execute Toner Refresh Mode

[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Execute Adjust
Operation]→[Toner Refresh Mode]→[back to regular display]
After returning the regular display, Toner Refresh Mode is automatically executed.

 Coverage (Last 5000 prints)
5% or more None
 Life of Transfer cleaning blade
50% or more Once
2. Replace the cleaning blade

When the foreing material from the lubricant attaches to the blade, blade
replacement is necessary.
3. Turn the DIPSW for RFP

This DIPSW execute only when installing new DU.
DIPSW59-6 : 1
Caution
If DIPSW44-5/44-6 were changed for FD lines and banding, turn the default as
b elow.
DIPSW44-5 : 0
DIPSW44-6 : 0
4. 2nd transfer unit pressure release setting on RFP.

When the RFP is enabled, the 2nd transfer roller is in pressed state when the toner
is supplied to the intermediate transfer belt. This may cause soilage on the 2nd
transfer roller. The soilage on the 2nd tranfer roller may transfer to the 2nd side of
the paper and appears on the image. To prevent it, when the RFP is enabled,
release the 2nd transfer pressure.
DIPSW59-7 : 1
Note
Infrequently, Black lines occurs right after replacing to a new blade due to
remaining lubricant in the cleaning unit.
In that case, Change the Cleaning unit.
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1.2.19 5mm cycle density difference caused by the fusing unit

(1) Symptom
On solid image at the later half of the image, 5mm cycle density different area occurs.
It is particularly visible on BK solid in LL environment with middle speed printing.
The gloss coat paper which is very smooth tends to create the symptom more.
(2) Cause
The 5mm cycle corresponds with the component of the fusing roller drive engagement;
equivalent to 1 tooth engagement. When the fusing unit pulls the paper, the lower press
roller speed changes and the image shifts on the 2nd transfer (= difference in density)
appears.
(3) Solution
From the process setting of the paper setting, access Fusing Speed to adjust and enter
the -150.
If the density difference is not improved, adjust gradually within the adjustment range
(Down to -200). Confirm the print and if the jitter line appears, readjust within the range -
150 to 0 and select the optimum value so that both symptom are the least visible. .
Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.
[Service]→[System Setting]→[Software DIPSW Setting]
While checking the actual print, enter -150 to the [Fusing Speed (Front)] and [Fusing Speed
(Back Side Offset)]
Table of contents
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1.2.20 Color lines in CD at 13mm from the leading edge

(1) Symptom
Black or color line appears at 13mm from the lead edge
(2) Cause
When the developer deteriorates due to drastic environment change, the toner image scatters
just before the 2nd transfer nipping.
13mm from lead edge

(lighter at edge)
Feed Direction
Lead edge to approx. 13mm

Fig 1. Occurrence example
(3) Solution
(a) Conduct toner refresh mode to eject the developer so that new developer is supplied.
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Execute Adjust
Operation]→[Toner Refresh Mode]→Go back to normal screen to start adjustment.

Note: When the machine has stopped for 3 days or more, conduct twice regardless of the
following conditions.
Condition Number of times
Coverage 3% or more, and less than 5% Once
(5000 prints) 5% or more None
Transfer Cleaning blade Life 50% or more Once
(b) Print the solid with the line appearing color to supply new developer.
[Service mode]→[Test mode]→[Test Pattern Output Mode]
Print No. 53 with 255 until the line is gone.
Note
Add blank area on leading edge or print in single color. If the 2 or more color included
solid, JAM may occur.
(c) When the symptom is repeated on the specific machine, set the toner band creation so that
the new developer is supplied periodically.
Change DipSW to change toner band creation interval.
Recommendation value: YMCK 3%
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DIPSW Setting
0% 15% 3% 5%
Toner band DipSW 44-5 = 0 DipSW 44-5 = 0 DipSW 44-5 = 1 DipSW 44-5 = 1
creation DipSW 44-6 = 0 DipSW 44-6 = 1 DipSW 44-6 = 0 DipSW 44-6 = 1
setting (Default)
Color(YMCK)
Note
 When the intermediate transfer cleaning unit count reaches later part of the life count,
cleaning failure may possibly occur. In that case, replace the intermediate transfer
cleaning blade.
 When the developer is deteriorated, the effect of the setting change may not appears.
When the band creation setting is enabled, KMI recommends to replace the developer
together.
Table of contents
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1.2.21 White line due to separation claw mark

(1) Symptom
Separation claw slightly damages the intermediate transfer belt and it appears as the white line
on the halftone image.
(2) Cause
When the lead edge of the paper passes the 2nd transfer section the 3 separation claws contacts
with the intermediate transfer. When it is repeated, this may cause the scratch on the
intermediate transfer belt surface or toner filming of the belt.
(3) Solution
It is possible to change claw press condition by the DIPSW setting.
When the auto (default) is selected, the separation claw is released only for the paper less than
91gsm.
Paper weight Pressure

62 to 74gsm ON
75 to 80gsm ON
81 to 91gsm ON
92 to 105gsm OFF
106 to 135gsm OFF
136 to 176gsm OFF
177 to 216gsm OFF
217 to 256gsm OFF
257 to 300gsm OFF
Contents
Auto Auto: Claw function for specific paper
ON Always pressed: While printing, the claw contacts
with the pressure and released.
OFF Always release: Claw does not function
Note
When the separation claw is always released, the thin paper may wrap the intermediate transfer
belt. If jam code is cleared without clearing the paper, paper may enter to the intermediate
transfer CL.
Table of contents
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1.2.22. Gloss band in CD with margin width

(1) Symptom
Gloss band in CD which corresponds with the margin appears.
The same The same

st as margin nd as margin
1 sheet margin 2 sheet margin
width width
311mm
311mm
311mm
(2) Cause
・Due to the effect of the wax component transferred from the fusing belt upper, the gloss
difference appears by the cycle of fusingg belt upper (311mm). (One kind of gloss memory)
(3) Solution
1. Reduce fusing temperature by every 5ºC to check the result.
[Paper Setting]→[Change Set]→[Process Adj.]
･[Upper Fusing Roller Temperature]
Note
When the Process Adj. is not indicated, change the DIPSW1-0 (To show process adjustment
in the Paper Setting) from "0" to "1" (Show).
2. If the step 1 does not improve the symptom, change the temperature by every 5ºC within the
adjustment range (±20 ºC and search the best setting which the symptom does not occur
easily.
Note
･When the temperature is decreased too much, fusing under offset may occur.
・When the temperature is increased too much, curl may become larger depending on the
paper type or environment.
In that case, increase temperature of [Lower Fusing Roller Temperature] or use the curl
adjustment of main body/RU.
[Paper Setting]→[Change Set.]→[Process Adj.]→[Lower Fusing Roller Temperature]
Main body [Curl Adjustment]
RU [Paper Setting]→[Change Set.]→[Process Adj.] →[Output Curl Adjustment]
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Tips
・Low temperature
Regardless of the previous image, the gloss level is entirely low and the gloss memory is
not easily seen.
・High temperature
The wax amount difference at gloss history is big but entire gloss level is high and the
gloss memory is not easily seen.
・Middle temperature
Depending on the wax amount difference in the gloss history, the gloss memory is easily
find.
Table of contents
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1.2.23 Image lacks at the corner of the trailing edge (Soilage in

main scan direction (CD))
(1) Symptom
Image lacks at the trailing edge of the paper.
At the same time, the soilage to the CD direction the same as the lacking part occurs after one
cycle of the intermediate transfer belt. (approx. 862mm).
(2) Cause
Depending on the paper type (thin paper, fine paper etc), the paper behavior becomes unstable
after entering to the fusing unit. If the trailing edge of the paper flips and vibrates slightly and
contact with the intermediate transfer belt, the contacting part appears as white part on image.
Since the electric charge gathered at the paper edge is added to the toner attaching to the
intermediate transfer belt, it sticks on the belt more firmly on the belt and is not cleaned by the
intermediate transfer belt cleaner. It is retransferred on the next image then appears as
soilage to CD direction.
872.4mm (Intermediate transfer belt cycle: 861.8mm)
Soilage
80.3m 431.8m 80.3m 280m
Lack
(3) Solution
Increase the margin at the trailing edge
The symptom tends to occur when the margin (blank area) at the trailing edge is narrow. So
enlarge the margin.
(a) Move the writing position
Set the smaller value for the lead edge trailing edge.
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Printer
Adjustment]
→[Restart Timing Adjustment]
Note
Depending on the image, margin at the lead edge becomes too small causing feed problem
or image quality problem.
(b) Set to erase the trailing edge (the image at the last of the trailing edge is not printed.)

[Service]→[System Setting]→[Software DIPSW]→DIPSW01-0:1
2. Change the trailing edge erase amount.
Machine tab→[Paper Setting]→[Change Set]→[Process Adj.]
→[Rear Edge Erase Quantity]→ Recommendation +50
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1.3.1. Image after white part becomes darker (Developing ghost)

(1) Symptom
When printing solid part and white part mixed image, the density of solid part at immediately
after white area looks darker. This also occurs if printing the color not included in solid part. .
(The same situation as printing white area.)
Feed direction Feed direction

(2) Cause
When printing partly solid image, the toner on the developing sleeve roller is consumed only
at the solid corresponding part. Then when printing the next solid part, the toner supply does
not catch up for the previous solid part. Consequently, the second solid part is printed
slightly lighter. (Blue line indicated area).
On the other hand, for the white part, toner amount on the roller is sufficient and printed with
correct density. (Red line indicated area). As the result, the density difference is very
noticeable.
(3) Solution
To increase developing ability, perform adjustment. Be sure to check actual print at every
step.
Note
Adjustment may cause background or carrier attachment. Please adjust carefully.
1. Decrease the set value of Covered margin fine Adj.

Service mode→[Process adjustment]→[Process fine adjustment]
→[Covered margin fine adj]
After setting, perform auto gamma adjustment.
2. Increase the set value Develop AC Bias Fine Adj.

Service mode => [02 Process adjustment] => [04 Process fine adjustment]
→[02 Develop AC Bias Fine Adj.]
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3. Decrease the set value of Develop AC frequency

Service mode→ [Process adjustment]→[Process fine adjustment]
→[Develop AC frequency]
4. Increase the set value of Toner density fine adjustment

Service mode →[Process adjustment]→[Process fine adjustment]
→[Toner density fine adjustment]
Table of contents
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1.3.2. Darker at the trailing edge of image

(1) Symptom
The image density increases at the trailing edge of the paper to the paper feeding direction
Feed
direction
(2) Cause
Developing sleeve rotation direction and drum ration direction is opposite.
(3) Solution
1. Change the screen.
If Line1 or Dot1 is used, change to Line2 or Dot2.
Still the image density difference is noticeable change the Custom screen setting:
Utility menu→[Machine Admin. Setting] →[System Setting] →[Expert Adjustment ] → [Quality
Adjustment]→[Custom screen]. Change [Line2]:[Type1] to [Type2], [Dot2]:[Type1] to [Type2].
2. Change the Developing AC frequency

If customer does not want to change screen, change the Developing AC frequency from
Service mode.
Service mode→[Process Adjustment]→[Process Fine Adjustment]→[Develop AC Frequency
Fine Adjustment]
Note
However, when changing this setting, the background or rough image may occur.
Table of contents
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1.3.3. Background or toner scattering after continuous low

coverage
(1) Symptom
Continuously printing high coverage (50% or more) after continuously printing low coverage
(less than 3% and 10,000 prints or more), toner may scatter from the developing unit or
background may occur.
(2) Cause
Though new developer is supplied, too much low charged developer remains inside the
developing unit.
(3) Solution
To consume low charged developer, change the setting to constantly consume the developer by
creating toner band. (Toner band is not created by factory setting)
Recommendation value: 3%
[Service mode]→[System Setting]→[Software DipSW setting]

Change Dip-SW setting and create the toner band.
DipSW
0% 15% 3% 5%
setting (Default)
Color(YMCK)
Note
• When the band creation control is enabled while the intermediate transfer cleaning unit
reaches over the half of the limit count, cleaning failure may occur. In that case, replace
the blade of the intermediate transfer cleaning unit.
• When the developer is deteriorated, the effect of the setting change may not appears.
together.
Table of contents
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1.3.4. How to maintain consistent color during continuous

printing
(1) Symptom
Inconsistent color
(2) Solution
C1070 series have 3 correction items to adjust the color. Aim the stable color optimum for the
target depending on the job size and machine usage by combining correction items and interval.
1. Priority on stability
To enhance stability in density during continuous print, select Stability.
When the Stability is selected, the distance between papers is enlarged at certain interval
then the patch is created for the density control.
• [Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Quality

Adjustment] → [Stabilization Adj. Setting]
• [Machine]→[Stabilization Adj.]
From either of the above screen, change the setting from [Speed] to [Stability]
- 64 -
• Merit and demerit at selecting, “Stability”

Merit Stable density during JOB
Demerit Productivity decrease (95% for A4 size)
If the density difference between images is too large, stabilization
operation of about 30 sec, may be inserted in the middle of a job.
2. Automatic gamma adjustment

Adjustment cycle : 1000 prints
Adjustment duration: 80 to 120 seconds
Note
Even the adjustment cycle 1000 prints comes, the adjustment is performed only after
1minute interval between jobs.
3. Customize correction operation (change interval)

Color calibration during a job
Changing interval of the calibration operation will effective to balance between stability and
speed depending on the job size and machine use state.
The setting is selectable when the “Stability“ was selected.
How to set
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Quality
Adjustment]→[Stabilization Adj]
Correction performing interval is roughly the following prints.

Operation duration : Approx 1 sec (conduct during job)
Frequency
Max density
correction
-2 -1 Normal 1 2
200 prints 100 prints 50 prints 30 prints 10 prints
Table of contents
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1.3.5. Small blank area or color registration error

(1) Symptom
Small blank area appears or color registration error is visible at the text or fine line part
(2) Cause
When using heavy paper (256g or more) or thick paper, the intermediate transfer belt rotation
speed is changed when the paper passes the 2nd transfer unit. It causes the color registration
error at the first transfer where the toner on the photoconductor drum is transferred to the
intermediate transfer belt. The color registration error appearing 1st position depends on the
distance between 2nd transfer roller and drum for each color. (See figure 1)
From 495 mm of the 1st sheet and from the 2nd sheet, the color registration error of each color
overlaps and appears for all colors.
Leading
edge
1 2 3 4 Yellow
115m 95m 95m 95m 95m 4
Feed
direction Magent
20m
95m 3
Cyan
95m 2
Black
Abnormal: Normal: 115m

1
Cyan color registration error No registration error
Fig.1: Color registration error appearing position for A3 (297x420ｍｍ)
(3) Solution
It will be improved by the following:
To reduce the intermediate transfer belt speed change, increase the line speed by following
1. From COPY or MACHINE screen, select [Paper Setting]. Select arbitrary tray. Then
select [Change]. At the [Weight], select the lighter weight than actually used paper. (As
the rough indication, 1/1 speed for 105gsm or less, 2/3 speed for 106 to 209 gsm)
However, if the above setting change is performed, fusing time is reduced and fusing failure
may occur. So, the setting should be used carefully.
2. If the fusing failure occurs after trying the above (1), change the fusing temperature by
following procedure:
From COPY or MACHINE screen, select [Paper Setting]. Select arbitrary tray. Then
select [Change]. Select [Process Adj.] then press [Next] button. For the [Upper Roller
Temperature (Print)] and [Lower Roller Temperature (Print)], enter larger value.
However, if the fusing roller temperature is changed, paper turns wavy or blister on the
coated paper may occur.
Additionally, depending on the paper, the registration error cannot be solved completely.
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If the improvement level is not enough, please request customer to try another paper type.
Table of contents
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1.3.6. Too high gloss

(1) Symptom
Gloss is too high.
(2) Cause
Fusing temperature setting is higher for the paper.
(3) Solution
1. Update FW to ver.20 or later.
2. Show Process adjustment in Paper Setting.

Change DipSW 1-0 from 0 (Default) to 1.
3. To improve too high gloss, reduction of the Upper fusing temperature is effective.
Use the preset button (It appears after setting the DipSW 1-0 to 1)
[Paper setting]→[Preset]→[Lower]
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Caution
When [Up fusing Initial Temp.] is changed, "fusing failure" (Toner is peeled off because
fusing temperature is not enough) may occur.
4. Decrease Upper Fusing Roller Temperature for respective trays.

[Machine]→ [Paper Setting]→ [Change Set]→ [Process Adj.]→[Upper Fusing Roller
Temperature]
As the first step, change temperature by 10 °C then gradually decrease (Max 20 °C)
To avoid fusing under, print the test pattern 20 sheets of No. 69 and check image.
5. If the effect is not enough, replace the fusing belt (A57V720200) to that for the
envelope fusing unit.
Table of contents
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1.3.7. Rough image on the 1st side of duplex

(1) Symptom
The image on the 1st side of duplex print gets rough and not glossy,
(2) Cause
(a) When Mix mode or changing a tray, Temperature of lower roller surface is too high.
(b) Temperature of lower roller surface is too high shortly after print starting.
(3) Solution
(a) When Mix mode or changing a tray, Temperature of lower roller surface is too high.
Change fusing stability setting in Administrator setting.

[Administrator Setting]→[Common Setting]→[Fusing Stability]
Change setting to [Better Quality] or [Best Quality]
Note
When changing the setting from Speed (default), to [Better Quality] or [Best Quality],
productivity may decrease. It is noticeable when paper type is switched.
(b) Temperature of lower roller surface is too high shortly after print starting.
1. Change DipSW1-0 from 0 (Default) to 1 to show process adjustment on paper

settings.
[Machine]→[Paper Setting]→[Change Set.]→[Process Adjustment]
2. Decrease fusing roller lower temperature for respective tray.

Change by 5°C. Maximum adjustment range is 15 °C.
Be careful for the fusing under offset. To check, print 20 sheets of test pattern
69.
3. When the effect is not enough, decrease upper fusing roller temperature.
Change by 5°C. Maximum adjustment range is 15 °C same as lower roller.
Be careful for the fusing under offset. To check, print 20 sheets of test pattern
69.
Table of contents
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1.3.8. White or color banding at thick paper leading and trailing

edges
(1) Symptom
On thick paper, white or color banding appears at 5 to 10mm from leading edge and 20mm from
trailing edge.
Feed direction
10mm from leading edge 20mm from trailing edge

(2) Cause
• White band: Void due to abnormal discharge
When very stiff paper is fed, the paper pushes up the intermediate transfer belt when the
leading edge or trailing edge of the paper enters to the 2nd transfer nip. The belt and
paper does not contact at that point causing abnormal discharge. The toner reversely
charged is not transferred to the paper and looks like void (white spot).
• Color lines: Shock generated when the trailing edge exit the 2nd transfer front guide and
blur due to abnormal discharge.
When very stiff paper exits the 2nd transfer front guide, the paper hits the belt strongly and
generates shock. The shock makes the image on the belt blurred.
(3) Solution
(a) Change 2nd transfer pressure
1. Change DipSW1-0 from 0 (Default) to 1, to show process adjustment on paper
settings.
2. [Machine]→[Paper Setting]→[Change Set.]→[Process Adj.] [2nd Trans. Pressure]
Select [Normal]
When [Normal] is selected, color line in main scan direction (CD) may appear at
105mm from leading edge. If it is noticeable, set the setting to auto and go to step 2
in below.
If the improvement level is not enough, without reset the setting, go to the step 2, 2nd
transfer output adjustment.
(b) 2nd transfer output adjustment

1. To show process adDipSW1-0 from 0 (Default) to 1.
2. Adjust 2nd transfer current at the banding occurring part.
[Machine]→[Paper Setting]→ [Change Set.] → [Process Adj.]:
[2nd transfer-Lead Edge (Front)], [2nd transfer-Lead Edge (Back)], 2nd transfer-Rear
Edge (Front)] or [2nd transfer-Lead Edge (Back)]
If output is reduced too much, poor 2nd transfer occurs. Please adjust while checking
actual print image.
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(c) Change paper face (turn around the paper in the tray)
(d) Change paper grain direction

The symptom is improved when the paper grain is vertical to the feed direction. (For
example, long grain for A3 paper.)
(e) Leading edge and trailing edge erase

1. Change DipSW1-0 from 0 (Default) to 1, to show process adjustment on paper
settings.
2. Adjust the leading edge and trailing edge erase amount.
[Machine] → [Paper Setting] → [Change Set.] → [Process Adj.]
Lead edge erase quantity and Rear edge erase quantity.
Note
Carefully set the erase area because the image in the erased area is not printed.
Table of contents
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1.3.9. C-2451, C-2452, C-2453 or C-2454, Low toner density

(1) Symptom
Just after developing unit replacement, C-2451, C-2452, C-2453 or C-2454 (toner density
abnormal) occurs.
(2) Cause
The orange tape is still attached to toner supply inlet of the respective unit.
(3) Solution
(a) Turn OFF the sub-switch then the main-switch of machine.
(b) Open the front door and remove the internal cover. Gently pull out the process mount.
Be careful not to spill the toner.
(c) Remove the developing unit from the process mount and remove the orange tape.
(d) Clean inside the machine when it gets soiled.
(e) Reinstall the developing unit to the process mount.
(f) Push back the process mount then fix the internal cover with the screw. Close the front
door.
(g) From the service mode, conduct [Toner Density Revert] for the applicable color for 4 to 5
times.
Select the applicable color then press [Start]. Repeat 4 to 5 times.
[Service]→[Process Adjustment]→[Drum Peculiarity Adj.]→[Toner Density Revert]
(h) Conduct [Gamma Automatic Adjustment]
[Service]→[Process Adjustment]→[Drum Peculiarity Adj.]→[Gamma Automatic
Adjustment]
(i) Measure the density and confirm that no problem occurs.
Orange tape
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1.3.10. Poor transfer at image front

(1) Symptom
When the periodic cleaning of the 2nd transfer unit is not enough, poor transfer may occur at the
entire area of the machine front side image.
Front side image gets

lighter; color is fainted.
Paper feed direction
(2) Cause
The dust from 2nd transfer roller shaft due to wearing, builds up on the 2nd transfer pressing part
and the pressed status becomes improper.
(3) Solution
Clean the pressure sliding part (4 position) and surrounding area (See the figure in below)
with the alcohol and the hydro wipe.
If the symptom does not improve, replace the pressing cover (A50U5209) at machine front
side with new one.
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Front Rear
前後
A50U5209
A50U5209
押圧蓋
Pressing cover
Pressure
押圧摺動
sliding part
Surrunding
摺動部周
area
Table of contents
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1.3.11. Prevention of the backside soilage

(1) Symptom
The backside of the paper gets soiled (includes 75mm cycle, the 1st one is at less than 75mm)
(2) Cause
The patch created between images in image stability priority mode attaches to the 2nd transfer
roller.
Though the 2nd transfer roller's cleaning operation which is to return the toner to the intermediate
transfer belt using the static electricity is inserted, depending on the environment (especially at
low humidity environment), and the 2nd transfer roller consuming state and paper type (additive
of paper), cleaning performance is not enough.
(3) Solution
Change DipSW20-06 and increase frequency of the cleaning
[Service] → [System Setting] → [Software DIPSW Setting]
DipSW20-06=0 (Default)
= 1 x 1.5 When the usual CL frequency is 4 times, it is changed to 6 times.
=2x2 When the usual CL frequency is 4 times it is changed to 8 times.
Note
When the cleaning frequency is increased, the productivity decreases by 1% to 2 %.
Therefore, change the setting and see the customer's acceptance.
Table of contents
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1.3.12. Fainted outline, darker at edge
(1) Symptom
On halftone image, the outline of the paper leading edge side gets fainted (fainted outline) and
the trailing edge side outline gets darker.
(2) Cause
The symptom which occurs due to the reverse rotation direction between developing roller and
drum rotation direction is in counter.
(3) Solution
Adjust the outline process.
[User Setting] → [Printer Setting] → [Outline Process]
1. FD Lead Edge Density Adjustment Adjust to + direction.
When the value is changed from 0 (default) to larger, the outline at lead edge is written
darker. It is effective to prevent fainting at the leading edge. The more the larger value
is selected, the darker the line becomes.
2. FD Rear Edge Density Adjustment Adjust to – direction.

When the value is changed from 0 (default) to lower value, the outline at the trailing edge
is written lighter. Darker edge of the text is improved.
Note
Check the image at the adjustment to check the effect.
It is effective for the print image. Copy image is out of adjustment target.
It is effective not only for the text but also for the graphic. However, when the problem
area is l like trailing edge of the patch, this adjustment is not effective enough.
Table of contents
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1.3.13. Image background under high temperature

(1) Symptom
During continuous print on coated paper under high temperature environment, image
background occurs. The symptom particularly occurs when the temperature is 25 ºC and over,
Bk mode/High coverage (25% and over)
(2) Cause
When the printing is continued under high temperature, the grain of the lubricant on the photo
conductor drum becomes larger (invisible for human eyes)
The potential is low at the lubricant grain part and the toner is developed there.
The number of lubricant grains becomes larger in Bk mode > Color mode, High coverage > Low
coverage. When the lubricant grain increases, the image background becomes visible on
coated paper.
(3) Solution
(a) Change the value of the Background Margin Fine Adjustment.
[Service]→[Process Adjustment]→[Process Fine Adjustment]→[Background Margin Fine
Adj.]
Increase setting from 0 to +5
Note
After changing the setting, conduct Gamma Automatic Adjustment.
By changing the setting, please note that carrier attachment may occur.
(b) Change the setting for the Develop AC Bias Fine Adj.]
Develop AC bias
[Service Mode]→[Process Adjustment]→[Process Fine Adjustment]→[Develop AC Bias Fine
Adj.]
Change the setting from 0 →-5.
Develop AC Frequency
[Service Mode]→[Process Adjustment]→[Process Fine Adjustment]]
Increase from 0 to +5
Note
After changing the setting, conduct the Gamma Automatic Adjustment.
When changing the setting, the unevenness in density in developing cycle may occur. In that
case, change the "Develop AC Bias Fine Adjustment" value slightly back for the adjustment.
(c) When the image background appears at black and white mode, use the "Thick Bk mode".
[Paper Setting]→[Change Set]→[Process Adjustment]→[Thick Bk mode]
Change from OFF to ON.
Note
"Thick Bk mode” is the setting to print Bk in color mode.
When this setting is enabled, even for the single Bk print, charging corona, drum,
developing unit, developer, 1st transfer roller for Y, M and C consumes.
Since toner scattering possibly occur, we recommend to use the "Thick Bk mode" only
when it is necessary.
When “Toner band creation (DipSW)" is enabled, image background and scattering toner
can be reduced to some extent. (For the rough indication, toner band creation by 3% is
recommended if the 3000 pages and over is printed using Thick Bk mode.)
However, since all the color toner is spent, the non-used color is consumed, too. Also,
once in 100 prints, distance between sheets is enlarged and productivity reduces to 90% or
less.
Table of contents
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1.3.14 Backside image soilage

(1) Symptom
At duplex print, the 2nd side may get soiled at machine front and rear.
(2) Cause
When the oil from sintered shaft bearing and paper dust or other dust is mixed, it may drop on
the bottom plate and attach to the paper when the paper goes through the bottom plate during
the switch back.
Dust drops
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Dusts Bottom plates
(3) Solution
Clean the above points and ADU.
Table of contents
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1.3.15. Toner is not cleaned at the edge of the transfer belt

(1) Symptom
During machine setup, the toner cleaning failure occurs at the edge of the intermediate transfer
belt.
Toner pass through the

edge of the blade
Cushion material
Blade
(2) Cause
As shown in the figure below, the blade gets over the cushion material and the edge of the blade
flips.
Flipping
(3) Solution
1. Repeat, release => press => release => press repeatedly.
Press
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Space is created between

belt and blade
Release
2. Press the cushion material to prevent interference.

→ Press the cushion material to the arrowed direction to change form.
Note
Be careful not to remove the cushion material.
Table of contents
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1.3.16. Transferability on embossed paper

(1) Symptom
In using embossed paper (bumpy paper), toner density of concave parts gets thin because
toner cannot transfer on concave parts.
Transfer belt
M toner
C toner
Paper surface
Major embossed paper

 Japan Leathrc (Tokushu Tokai Paper)
 US Linen Papers (Neenah Paper)
 EU Elfenbeinkarton (Igepa)/ i-Tone Camric Linen Platinum White (Mohawk)
Note
If it is difficult to identify paper type, confirm [1.3.17. Image density is lighter on unsmooth
paper (rough paper)].
(2) Cause
・Lack of electric field at concave parts
Electric current of 2nd transfer is likely to flow to concave parts, and transfer becomes poor.
・Extra electric field at concave parts

Transfer failure at concave parts occurs as discharge occurs through void part.
・Lack of fusing ability at concave parts

Fusing ability becomes insufficient because of pressure and heat quantity for toner at
concave parts.
(3) Solution
Select one of following 2 cases according to customer usage.
Case 1: Customer rarely print unsmooth/embossed paper or print volume of those is low.
Go to step 1, and step 2 through 8 until it has effect.
(After changing the value, do not return to the previous value.)
Solution 1 is for Case 1 customer because the effect of the solution1 is low persistent.
(Almost 100 Prints)
Case 2: Customer regularly prints rough/emboss paper.

Go to step 2, and step 3 through 8.
When Solution 2 is not effective, go to step 3 through 8 until getting effect.
(After changing the value, do not return to the previous value.)
1. Execute toner refresh mode.(Case 1)

Replace toner in the developing unit by performing the toner refresh mode.
[Utility/Counter]→[Administrator Setting]→System Setting]→[Expert Adjustment]→
[Execute Adjust Operation ]→[Toner Refresh Mode]→[Cancel]→[Exit[UTULITY]]
Number of times of Toner refresh: Three times
If following condition(s) are applicable, conduct less than 3 times.
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When the machine has stopped for 3 days or more, conduct 3 times regardless of
the following conditions.
Number of times
Coverage 3% or more, and less than 5% Twice
(5000 prints) 5% or more None
Transfer cleaning blade 50% or more Twice
2. ・2ndTrans. Pressure (177gsm and more) (The step 2 onwards is effective for both
Cases1 and 2)
[Paper Setting]→[Process Adjustment]→[2ndTrans. Pressure]→[Normal]
2nd Trans. Pressure (177gsm and more) is auto controlled to low.

If it set to [Normal], it is not easily discharged because the distance the transfer belt and
the concave parts becomes narrow.
Side effect: Color registration and shock noise may get worse.
・Decrease Electric current of 2nd transfer

[Paper Setting]→[Process Adjustment]→[2nd transfer output Adj.(Front) or (Back)]→Input
to [+50]
Side effect: Density looks lighter at multi-color solid part as poor 2nd transfer may occur.
Note: When the poor 2nd transfer occur at only at trailing edge
Increase output of 2nd transfer-Rear edge
It is necessary to increase output of 2nd transfer-rear edge to perform offset of rear edge.
[Paper Setting]→[Process Adjustment]→[2nd transfer-rear edge(Front) or (Back)]→
Input to [-20]
If toner density of trailing edge still lighter, input to [-25] (change per 5step).
Note
If solid image gets lighter, input to [+40] in [2nd transfer output Adj.(Front) or (Back)].
(change per 10-step)
[2nd transfer-rear edge (Front) or (Back)] might not change.
Side effect: There are the case that solid image gets thin.
3. ・Density adjustment by increasing toner attaching amount

[Paper Setting]→[Process Adjustment]→[Dens. Adjust. Per Tray(YMC) ]/[Dens. Adjust.
Per Tray (K) ]→[+2]
Side effect: Fusing failure and line like ripple may occur.
By changing the toner attaching amount, color may change. However, it is effective to
increase the density. If customer does not care the color change, conduct this one
before step A.
Note
Fusing failure/ Toner peeling may occur.
If fusing failure occurs by changing

toner attaching amount, execute below.
・Increase Upper Fusing Roller Temperature

If poor fusing occurs, increase fusing roller temperature.
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For the embossed paper, increase of the fusing roller temperature is effective.
Please increase the temperature and check the result.

[Paper Setting]→[Process Adjustment]]→[Upper Fusing Roller Temperature]→[+10]
If the effect is not sufficient, change to [+20].
Increasing toner attaching amount is effective although changing color.
4. Execute toner band creation function (YMCK5%).(Case2)

When printing low coverage (less than YMCK5%) job continuously, transfer ability for
embossed paper becomes poorer as the toner inside the developing unit gets deteriorated.
When theYMCK5% or more coverage job is printed, the transfer ability become stable.
When the less than YMCK5% coverage is printed continuously, printing temporary stops
and toner band is created on the intermediate transfer belt to keep minimum coverage
becomes YMCK5%.
DipSW
0% 1.5% 3% 5%
setting (Default)
Color(YMCK)
A4 conversion) when the coverage is YMCK5% and increases toner consumption at low
coverage printing.
When the intermediate transfer CL blade count reaches more than half,
the cleaning failure may occur.
Note
 When the low coverage job was printed just before enabling the toner band creation,
the effect does not appear immediately because all the deteriorated toner is not
ejected at once. Therefore, print 1000 prints of 20% coverage original for all colors
(Y/M/C/K).
 If the immediate improvement is necessary, replace the developing unit (developer).
To prevent 2nd transfer roller getting toner dirt from toner band, change the DIPSW
for 2nd transfer unit pressure release setting.
5. Replace transfer belt with new type high- resistance (A50U5105) (It will be available from
July 2015).
6. Lower Speed setting (If the effect of [Upper Fusing Roller Temperature] is not sufficient.)
[Paper Setting]→[Weigh]→[Speed Setting]→[Middle or Low]
Weight: 176gsm and less → Select [Middle]
Weight : 177gsm ∼ 256gsm → Select [Low]
When changing the setting from [Speed] which is the default, to [Better Quality] or [Best
Quality], productivity decreases.
Paper profile will be released (around the end of April 2016).
Table of contents
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1.3.17. Image density is lighter on uncoated paper (unsmooth paper)

(1) Symptom
Image density gets lighter on unsmooth paper. Symptom tends to occur especially when the
paper surface is rough. Some of uncoated paper is categorized as unsmooth paper and some
are categorized as embossed paper. The solution depends on the paper type but it is difficult
to identify by just looking the printed image.
At first trying some changes of key parameters for the rough paper solution.
Next, perform for the emboss paper solution may be the quickest way to solve the issue
Major unsmooth paper (surface rough paper)

 US Spring Hill Digital /Finch Color Copy
 EU Fastprint /HVO
Note
When the solution for the unsmooth paper is not effective, the used paper is categorized as
embossed paper. Reset to default setting from "Up Fusing Initial Temp." "Upper fusing
temperature" and "Paper setting" of the unsmooth paper setting.
Fig. Low Density sample for example
(2) Cause
High gloss toner gets absorbed on unsmooth paper then image density looks lighter.
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・Coated paper High gloss toner (C1070)
Before melting After melting
Coated Melting toner is not absorbed to paper's fiber and

white background does not remain.
・Uncoated paper High gloss toner (C1100)
Light makes regular reflection on toner's surface and

changes its angle on paper's rough surface, which
appears as unevenness.
Uncoated
Melting toner is absorbed to paper's

fiber and white background remains.
・Uncoated paper Low gloss toner (C6501)
This is a small scattering reflection and

appears even as a whole.
Uncoated
Non-melting toner is not absorbed to paper's
fiber and some are crushed leaving its shape.
(3) Solution
Update FW to ver.20 or later.
Against the lighter density, it is effective to "Reduce fusing temperature" or "To increase
toner attaching amount". It can be easily set using the pre-set button newly available from
FW ver.20 (Set DipSW 1-0→1).
Change DipSW1-0 from 0 (Default) to 1, to show process adjustment on paper settings.

[Paper Setting]→[Preset]→[Unsmooth Paper Density Setting] Select +1 to +4 →[OK]
Button name and advanced setting

 Unsmooth Paper Density Setting
Den. Adj. per Tray
Button Name Fusing roller(Up) Temperature
(YMC, K)
Evenness + 1 No increase in temp. def. value
when print start.
Evenness + 2 def. value (±0) +1
Evenness+ 3 def. value (±0) +2
Evenness+ 4 def. value (±0) +3
The same result will be achieved by changing the [Upper Fusing Roller Temperature] and
the [Den. Adj. per Tray] setting individually.
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Note
 Fusing failure and line like ripple may occur.
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 If the "Den. Adj. per Tray" set "+1" or more, Color is changed. But the effect is high for
increasing density.
 When the button of "Evenness +1" is selected, fusing failure (such as poor fusing or
toner is peeled off because fusing temperature is not enough) may occur.
 When the rough paper solution is not effective, the used paper is categorized as
embossed paper. Reset to default setting. Then go to "Transferability on embossed
paper".
 Default fusing temperature is different according to the paper type selected by the
paper setting. Therefore, when changing the fusing temperature, mind the paper
type selected. When necessary, execute color calibration.
Table of contents
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1.3.18. Gloss memory

(1) Symptom
The gloss is partly different. It corresponds with the image pattern. (Gloss is higher where
the toner was at the previous cycle).
(2) Cause
Due to the effect of the wax component which was transferred to the fusing upper belt, the
difference of the gloss corresponding to the image appears at fusing upper belt cycle (approx
311mm ) (Gloss memory).
ABCDEFGHIJKL
ABCDEFGHIJKL
Wax component ABCDEFGHIJKL

ABCDEFGHIJKL 311mm cycle
attaches to the
fusing upper belt.
ABCDEFGHIJ
ABCDEFGHIJ Repeated gloss mark
(text/image)
ABCDEFGHIJKL
ABCDEFGHIJKL
(3) Solution
1. Change fusing temperature by every 5ºC and see the result.
[Paper Setting]→[Change Set]→[Process Adj.]→
• [Upper Fusing Roller Temperature]
Note
When the process adjustment is not indicated, change the DIPSW1-0 (To show process
adjustment in the Paper Setting) from "0" to "1" (Show)
2. If the step 1 does not improve enough, change the temperature by5 ºC within the range ±20
ºC to seek the temperature symptom is the least visible.
Note
• When the temperature is decreased too much, fusing under offset may occur.
• When the temperature is increased too much, large paper curl may occur depending on the
paper type and ambient environment. In this case, increase [Lower Fusing Roller
Temperature] or use the curl correction of the main body/RU.
[Paper Setting]→[Change Set]→[Process Adj.]→[Lower Fusing Roller Temperature]

Main body [Paper Setting]→[Change Set]→[Process Adj]→[Curl Adjustment]
RU [Curl Adjustment]
Tips
• Low temperature
Regardless of the previous image, the gloss level is entirely low and the gloss memory is
not easily see.
• High temperature
The wax amount difference at gloss history is big but entire gloss level is high and the
gloss memory is not easily seen.
• Middle temperature
Depending on the wax amount difference in the gloss history, the gloss memory is easily
find.
Table of contents
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1.3.19. Center of line gets broken

(1) Symptom
When the very smooth surface paper is used, the thin line gets broken at the middle. It tends
to occur especially on OHP sheet.
(2) Cause
The toner image aggregates at the 2nd transfer unit and only the edge part is transferred well
and the center part is not transferred to the text.
(3) Solution
(a) For the 176gsm or less weight paper, set the lower pressure for the process setting of the
tray setting. Set the 2nd transfer pressure to [Low] from the process adjustment of the tray
setting.

[Service] mode→[System Setting]→[Software DIPSW Setting]
Set [Paper Setting]→[Change Set]→[Process Adj.]→[2ndTransPressure]→[Low]
(b) Change the belt speed difference between drum – Intermediate transfer belt.
DipSW 41-03/04
03 04 Drum speed gap adjustment
(Drum speed against the transfer belt)
0 0 +0% (Default)
1 0 +0.3%
0 1 +0.6%
1 1 +0.9%
Note
Print accuracy or transfer ability may get poorer. Adjust while checking the image.
Color registration ability may become poorer and torque abnormality may possibly occur.
Table of contents
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1.3.20 Secondary color text scatters
(1) Symptom
Red, blue and green texts look like blurred.
(2) Cause
For the dark red, blue and green texts and so on are the secondary color and the toner attaching
amount reaches near 200% which is too much. When the ambient environment is low
temperature and low humidity, the toner may scatters around the text. Specifically, when the
background color is white, the edge gets blurred and the text looks blurred.
(3) Solution
1. On the printer driver setting, enable the text color text blur prevention
(a) IC-602
Access [Imaging] check [Color Text Blur Prevention], on [Outline Process]
For the Object, select [Text/Graphics] or [Text/Graphics/Image]
Object is commonly applied to other outline processing.
Therefore, if the blur appears for the text and thin line only, we recommend [Text
/Graphics]
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(b) IC-308/IC-415
Access [Image] tab, and check [Color text blur prevention] at [Edge enhancement]
At the Apply enchantments to; select [Text/graphics].
Note
When the Color text blur prevention is enabled, comparing with the disabled, the blur at dark
red, blue, green and shadow is improved. On the other hand, the chroma is slightly lowered
or when the image is checked with magnification, screen pattern is recognized easily.
2. Set the Color text blur prevention effect level

When the function is enabled, the effect level is selectable by 2-steps.
When the 0 is not enough, try the setting 1
DIPSW Setting to set effect level

DipSW 0 1
2-3 (Image area) Default correction Stronger correction
2-4 (Text/Graphic area) Default correction Stronger correction
Note
When the setting is enabled, the side effect may gets worsen. Be sure to conduct
adjustment while checking the image.
Table of contents
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1.3.21. Image offset caused by fusing unit

(1) Symptom
Different types of offset exists and in many cases, it is difficult to identify the cause from the
image. Therefore, trying some change of key parameter for the issue may be the quickest way
to solve the issue rather than identify the cause.
For all the cases, the toner on the fusing belt attaches to the image at next belt cycle. Therefore
the symptom occurs in the cycle of fusing belt. (311 mm interval)
(a) Static electricity offset

(b) High temperature offset
(c) Low temperature offset
(d) Noise given by the electrostatic (Refer to 1.2.17 of Troubleshooting Guide)
(e) Noise at trailing edge (Refer to 1.2.15 of Troubleshooting Guide)
The parameter which have big influence on offset is as follows.

• Grounding for fusing heat roller <(a)/(d)/(e)>
• 2nd transfer separation current <(a)/(d)/(e)>
• Fusing belt temperature <(a)/(b)/(c)(d)/(e)>
• (Moisture in the paper)
• (Paper properties)
Paper feed direction
A B C D
311mm
A B C D
(2) Cause
(a) Static electricity offset
When the paper behavior after passing 2nd transfer (the distance from the separation
pole) changes, the charge given to the toner changes accordingly. It lowers the
electrostatic absorption power between toner and paper. The image is affected by the
electric field when it enters to the fusing nip. Consequently the toner re-transferred to
the fusing belt.
(b) High temperature offeset

Excessive heat supply to the toner at the nipping part causes the decrease of the toner
stickiness then toner is pulled by paper and belt then remains on the fusing belt.
(c) Low temperature offset

Lower heat supply to the toner at fusing nipping part. Under this condition, the anchor
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effect is not generated between the paper fiber and the toner. Consequently, the toner is
separated from the paper and attaches to the fusing belt.
(d) Static electricity noise

When the paper is discharged too much, the electrostatic absorption power between paper
and toner is reduced. When the image enters to the fusing nip, it gets effect of the electric
field and scatters the image, causing darker density.
(e) Trailing edge noise

Paper charging amount at the trailing edge is high on of the thick paper. This potential
remains on the fusing belt and affects the next image. (Color lines if toner is scattered or
white line if toner is separated)
(3) Solution
1. Check the fusing heat roller ground
Check the conduction between fusing heat roller and fusing unit frame using the tester.
See the photo below.
There should be electricity conduction (less than several hundreds Ω)
115mm
Should contact with tip

(side) of roller's core metal
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When the conduction is not seen,

• Clean the following part with the drum cleaner. Red circled part
• Check the contact status of the spring material. If it is not enough, increase the
pressure. Blue circled part
Clean with the drum

cleaner.
Clean with the drum

cleaner.
Caution
If there is a gap between the joint of neutralization ring and fusing roller as NG picture, edge of
neutralization ring shave the spring, and claw of the spring breaks. In the case of non-electricity
conduction, check the below procedure.
In addition, when replacing fusing belt, note in below assembly.
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NG OK
Breakage of the spring

Claw of spring
Solution
1. Filing the joint of neutralization ring, and remove the burr.
The burr is likely to shave the claw of spring.
2. Bring the joint of neutralization ring into contact with claw of the spring.
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2. Noise given by the electrostatic

1. Change the DipSW 1-0 (To show process adjustment) 0 (Default) to 1.
2. Access [Machine]→[Paper Setting]→[Change Set]→[Process Adj]
And adjust separation current
Increase [Separation DC (Front)]
Note
When the Separation DC is increased, following symptom may occur depending on the
paper type. Do not increase too much.
• Plain paper Static electricity noise
• Coated paper Unstable behavior
Wrinkle occurs, separation ability gets poorer
Static electricity noise occurs
When the symptom is not improved by increasing the separation current, the cause is not
Noise given by the electrostatic. After reset [Separation DC] value, go to the 3. Static
electricity offset.
3. Static electricity offset

1. Decrease [Separation DC (Front)]
[Machine]→[Paper Setting]→[Change Set]→[Process Adj]
Rough indication: Change every 20 step.
2. Increase [Separation AC (Front)]
[Machine]→[Paper Setting]→[Change Set]→[Process Adj]
Rough indication: Change every 20 step.
Depending on paper, [Separation AC(Front) or (Back) ] decrease of the setting may be
effective to improve the symptom.
When the increase of the setting value is not effective, try to decrease the setting value.
Note
When the separation current is decreased for the thin paper, the paper behavior
may become unstable.
Wrinkle, or thin paper transfer feed failure occur. Therefore do not decrease too much.
3. Check the paper status

• Use just unpacked paper (when the paper moisture is low, the symptom tends to
occur)
• If the Dehumidifier SW is set to ON, turn OFF.
• The SW is located on the main body, near the power supply cable.
Note
Under the high humidity environment, if the heater is set to OFF, lighter image or wrinkle
may occur.
When the symptom is not improved, it is not Static electricity offset. Perform next
step after reset the value.
4. High temperature offset
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Decrease fusing temperature

[Machine]→[Paper Setting]→[Change Set]→[Process Adj.]
→[Upper Fusing Roller Temperature]: Decrease the temperature
Though the effect is not much decrease of the fusing temperature may improve the static
electricity offset/noise by the static electricity.
When the cause is the high fusing temperature offset, the decrease of the temperature is
very effective.
Side effect: Fusing under
When the symptom is not improved, it is not High temperature offset. Perform next
step after reset the value.
5. Fusing under
Adjust fusing belt temperature by changing Upper Fusing Roller Temperature
Access [Machine]→[Paper Setting]→[Change Set]→[Process Adj]
Adjust Upper Fusing Roller Temperature.
Increase Upper Fusing Roller Temperature
Note
When the upper fusing roller temperature is increased, following symptom may occur.
Therefore, do not to increase too much.
• Fusing wrapping JAM
• Too much paper curl after printing
• When printing the 2nd page, corner folding/JAM/transfer repelling at lead edge
and trailing edge because that the paper curl on the 1st page is large
6. Check the paper surface condition

When the surface of the paper is not smooth, symptom tends to occur.
Suggest customer to tray another paper type as needed
When using envelope fusing unit (EF-103)

When the offset of K color occurs under envelop mode, to increase the value of 2nd
Transfer Output Adj. (Front) may improve the symptom. Shift the value to plus direction.
As requirement of this function, install the following ROM and change the DIPSW.
C- ROM : 00C1-18 and later
DIPSW 41-7 : 1 (default 0)

Change the range of 2nd Transfer Output from +/-50 to +/- 120.
DIPSW27-5: 1 (default 0)
When the value of 2nd transfer output has set about more than +100, it causes extremely
light image density problem due to automatic correction of 2nd transfer output under low
temperature and low humidity.
To prevent that, the automatic correction of 2nd transfer output is limited partially under
low temperature and low humidity. There is no side effect.
Adjustment of 2nd transfer output

Press [Machine]→ [Paper Setting]→[Change Set]→[Process Adj.]→
[2nd Transfer Output Adj.(Front)]→[+50], then increase the value per +10
until the symptom is improved.
When the symptom is not improved, perform the above solution from 1 to 6.
Table of contents
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1.3.22. Toner band control setting

(1) Symptom
Image failure like following occurs: FD line (cleaning failure, white line), Background, Toner
scattering, color change, poor transfer and so on.
Screw mark
FD lines (Cleaning failure)
FD lines (White lines)
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Background (Enlarged view)
Blank space
Poor transfer (Embossed paper and so on)
Toner spilling
(2) Cause
During long-run low coverage print, developer may get deteriorated or lubricant may be provided
too much to the transfer cleaning blade. And when print alternately low coverage and high
coverage, too much toner scatters causing image background and contamination inside
machine. The new DU applies especially much lubricant at the beginning and too much foreign
material is caught by the lubricant.
(3) Solution
Enable toner band control.
The toner band provides toner to the transfer belt cleaning the lubricant on it, which is a known
function to prevent too much lubricant. And cleaning failure, FD line and background may be
reduced. It improves condition inside developing unit, and is effective to be keep stable density.
When the toner band control is enabled, the 2nd transfer roller is in pressed state when the
toner is supplied to the intermediate transfer belt. This may cause soilage on the 2nd transfer
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roller. The soilage on the 2nd transfer roller may transfer to the 2nd side of the paper and
appears on the image. To prevent it, when the band control is enabled, release the 2nd
transfer pressure.
1. Execute Toner Refresh Mode

[Administrator Settin]→[System Setting]→[Expert Adjustment]→[Execute Adjust
Operation]→[Toner Refresh Mode]→[back to regular display]
After returning the regular display, Toner Refresh Mode is automatically executed.
2. Turn the DIPSW for the band.

Change toner band creation interval.
Recommendation value: (Y/M/C/K) 3%
Screw mark, Poor transfer (Emboss paper): (Y/M/C/K) 5%
DipSW
0% 15% 3% 5%
setting (Default) (Recommend)
Color(YMC)
0% 2% 3% 5%
setting (Default) (Recommend)
BK
Toner band 0% 2% 3% 5%
setting
Release the
DipSW 59-7 = 0 DipSW 59-7 = 1 DipSW 59-7 = 1 DipSW 59-7 = 1
2nd transfer
(Default) (Recommend) (Recommend) (Recommend)
pressure
Note
 When the band creation control is set to 5% coverage, cleaning failure may occur due
to too much waste toner in the intermediate transfer cleaning unit.
 When the band creation control is enabled while the intermediate transfer cleaning
unit reaches over the half of the limit count, cleaning failure may occur. In that case,
replace the blade of the intermediate transfer cleaning unit.
 When the developer is deteriorated, the effect of the setting change may not appears.
together.
 When the band is enabled, the 2nd transfer roller is in pressed state when the toner
is supplied to the intermediate transfer belt. This may cause soilage on the 2nd
transfer roller. The soilage on the 2nd transfer roller may transfer to the 2nd side of
the paper and appears on the image. To prevent it, when the band is enabled,
release the 2nd transfer pressure.
DIPSW59-7:1
 Reduces the productivity (Reduce by max 10% for A4 conversion)
Table of contents
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2.1.1. Paper waving

(1) Symptom
The edge of the paper becomes wavy.
(2) Cause
(a) Paper shrinkage rate
The paper shrinks rate at the fusing unit is different between the center and edges of the
paper. ( Go to Solution(a) )
(b) Moisture content
When very moisture paper is used the amount of moisture which vapors during fusing differ
between center and edge of the paper and the symptom specifically noticeable. (Go to
Solution(b) )
(c) Paper type
Depending on paper type, the influence of the paper fiber is very big in some cases. (Go
to Solution(c))
(3) Solution
(a) Caused by paper shrinkage rate
Change DipSW1-0 from 0 (Default) to 1, to display process adjustment in paper setting.
Decrease fusing upper roller temperature for respective tray setting.
[Machine]→[Paper Setting]→[Change Set]→[Process Adjustment]
Rough target for the adjustment is by 10°C. If not enough, gradually decrease (by Max.
20°C).
Print approx 20 sheets of test pattern No. 69, and check no fusing under offset occurs.
(b) Moisture content caused

To correct it, use the paper fresh from opening the package (containing less moisture).
(c) Paper type caused

If the paper waving still occurs after decreasing fusing temperature and using paper fresh
from opening the package, propose customer to try another paper type.
Table of contents
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2.1.2. Setting for OHP sheet printing f

(1) Symptom
When printing OHP, off-centering by 5mm, J-3101 or fusing wrapping jam occurs.
(2) Cause
(a) Off-centering by 5mm
Since OHP is transparent, centering sensor mis-detects the sheet position. Consequently,
the registration roller moves the maximum distance (5mm).
(b) J-3101
While forming registration loop, the sheet gets loosened and the registration sensor mis-
detects.
(c) Fusing wrapping jam

When the plain paper is set for paper type, wrapping jam tends to occur due to the relation
with the fusing temperature setting.
(3) Solution
(a) Off-centering by 5mm
Disable centering sensor.
Change DipSW1-0 from 0 (Default) to 1, to display process adjustment in paper setting.
[Machine]→[Paper Setting]→[Change Set]→[Process Adj.]→[Mis-centering
Detection]→[Not Detect]
(b) J-3101
Change registration loop amount to prevent the sheet gets too loosened.
Set the registration loop amount to [-5.0mm].
[Machine]→[Paper Setting]→[Change Set]→[Both Sides Adj.]→[Registration Loop],
If the [-5.0mm] setting does not improve enough, change the setting by every [-0.5mm]
and see the result.
(c) Fusing wrapping jam

Change Paper type to [Fine] or [Color Specific]
[Machine]→[Paper Setting]→[Change Set]→[Paper Type]
Note:
After finishing OHP printing, return the set to the original value.
Table of contents
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2.1.3. Trailing edge skews

(1) Symptom
Trailing edge skew occurs on the side2 of the duplex printing.
Depending on the environment, if the paper in the tray curls, the trailing edge skews also on
side 1.
(2) Cause
When the paper curl level is different between the lead edge and the trailing edge, the paper
enters to the fusing unit unstably. Then, when the trailing edge passes the registration, fusing
roller turns the paper position.
(3) Solution
Before taking the following action, check that the Side1 image position adjustment is done
properly.
Adjustment items: alignment of registration and fusing (mechanical adjustment), CD-Mag.
Adjustment, CD-Mag. Adjustment Crosswise Dir. Skew Adj.
1. Change decurler setting for each tray

Machine → [Paper Setting]→[Change Set]→[Process Adj.]→[Output Curl (Back on Top)]
Note
Curl level changes depending on paper/environment (temperature, humidity), coverage.
So check the curl level and conduct adjustment [Auto] → [+1], [+2].
2. Adjust fusing temperature

Reduce fusing upper roller temperature to reduce curl after print
Machine →[Paper Setting]→[Change Set]→[Process Adj.]→[Upper Fusing Roller
Temperature]
The rough target is to decrease by 10°C and reduce gradually, maximum by 20°C.
Note
When the fusing upper roller temperature is reduced too much, fusing under offset or
repelling may occur. Print 20 sheets of the test pattern No.69 to check the fusing ability.
3. Change newly unpacked paper (low moisture content).
4. Change paper type

After taking the above steps 2 and 3 and the symptom is not improved, suggest customer
to use another type of paper.
Table of contents
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2.1.4. Printed paper curls (without RU connection)

(1) Symptom
Printed paper curls largely
(2) Cause
Decurl pressure is adjustable by 3-level for main body exit decurl roller and reverse exit decurl
roller.
Decurl adjustment condition is already optimized for the paper type (plain / fine /Coated <GL,
GO, ML, MO>). However, because the paper exit curl changes depending on the
coverage/ambient environment/paper brand, it is impossible to cover all conditions by the
automatic control.
(3) Solution
(a) Decurl level adjustment
Request user to adjust the decurl level from the Paper Setting on operation panel.
Machine → [Paper Setting]→ select a Tray →[Change Set]→[Process Adj.]→[Output Curl
Adjustment]/[Output Curl (Back on Top)], select a setting (Selection: [Auto], [0], [+1] and
[+2]).
The idea for the setting is shown in the table below.
Note
Adjustment direction judged from output curl adjustment and output curl (back on top)
adjustment is as shown in the following table.
* Curl direction is defined by the paper ejected state from main body.
Setting to reduce curl (left curl larger, right curl

Adjustment Curl direction
smaller)
Output curl Convex curl [2] → [1] → [0]
adjustment Concave curl [0] → [1] → [2]
Output curl (Back Convex curl 0] → [1] →[2].
on Top) adjustment Concave curl [2] → [1] → [0]
When face-up is selected, the paper is not sent to the reverse exit demurer roller. So, the curl
adjustment is not necessary.
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• Convex curl
• Concave curl
← : Paper exit direction
1 side
Both side
Face up Face down
Curl Convex Concave Convex Concave Concave Convex
direction Curl Curl Curl Curl Curl Curl
Setting +2 0 +2 +1 (0) +2 +1 (0)
(b) Fusing temperature adjustment

Depress paper curl by reducing upper fusing roller temperature.
[Machine]→[Paper Setting]→Select a Tray→ [Change Set]→[Process Adj.]→[Upper
Fusing Roller Temperature]
The rough target is decrease by 10°C decrease.
(Maximum for the adjustment is 20 °C decrease). Gradually decrease.
Note
When the temperature is decreased too much, fusing under offset/toner repelling may occur.
Print 20 sheets of test pattern No.69 and check the fusing ability then set the optimum value.
(c) Change the paper which is fresh from unpacking (low moisture content)
(d) Even taking the above (a) to (c) and the curl is not improved, suggest customer to use
another type of paper.
Table of contents
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2.1.5. Fusing wrapping jam wra

(1) Symptom
When printing the following type of image on the thin paper, fusing wrapping jam occurs.
a. Less margin at the leading edge.
b. Test pattern No. 53 with 2-color solid
(2) Cause
When the toner attaching amount at the leading edge is much, separation fails. Especially
when the paper is very soft and thin, it tends to wrap the fusing belt.
(3) Solution
Following 4 choices are available. Please select the most suitable one for the user.
(a) Adjust Lead Edge Erase Quantity

1. Change the DIPSW 1-0 to 1.
2. Access [Machine]→[Paper Setting]→[Change Setting]→[Process Adj].
Adjust the [Lead Edge Erase Quantity] to set the maximum erasure width of the leading
edge image
3. Access [Service] → [Machine Adjustment] → [Printer Adjustment] → [Restart Timing
Adjustment]
Adjust the [Restart Timing Adjustment] to set not to wrap.
Note
Since the lead and trailing edge image data are erased, check the original image lead and
trailing edge if it can be erased.
(b) Adjust Fusing Air Separation Air Level Setting

1. Change the DIPSW 1-0 to 1.
2. Access [Machine]→[Paper Setting]→[Change Setting]→[Process Adj].
Press [Strong] to increase air volume.
Note
Since the paper is strongly blowed down, the paper may be pressed against the claw or
guide at the non-fusing side. This may cause the scratch. Or, if the temperature is
decreased while continuous printing, the fusing under offset may occur.
Especially, mind this when the setting is combined with the "Fusing Temeprature
Adjustment")
(c) Fusing temperature adjustment

1. Change the DIPSW1-0 to 1.
2. Access [Machine]→[Paper Setting]→[Change Setting]→[Process Adj] and
Decrease Upper Fusing Roller Temperature of each tray.
Gradually decrease the temperature. The target of the adjustment is by 10ºC
(Maximum 20 ºC)
Print test pattern No. 69 by 20 sheets and confirm no fusing under offset occurs.
Note
When the temperature is decreased too much, fusing under offset occurs. Therefore,
adjust the temperature while checking the image.
(d) Enable [Toner Amount Save]

1. From the paper setting screen, select the tray where the paper is loaded.
Check the Toner Amount Save. If it is set to ON, see the Note of the No. 5.
If it is set to OFF, go to the step 2.
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2. Press the [Change Setting] and check that [Process Adj.] is shown.
If it is not shown, access service mode and change the DIPSW1-0 to 1. (To show
paper setting) and restart from step 1.
3. Press [Process Adj.] and press [Next] twice to show [Toner Amount Save] setting.
4. Change the setting of [Toner Amount Save] from [OFF] to [ON].
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5. Press [OK] twice to exit individual paper setting. On the Paper Setting, confirm that
the [Toner Amount Save] is set to ON for the desired tray. Then print the image.
Notes
· When the Toner Amount Save control is set to ON, the following image reproduction
may be slightly get poorer comparing with the OFF setting; shadow part, dark high
chroma color.
· Toner Amount save level is selectable from 2-level by the following DIPSW.
DIPSW2-1 (Image part), DIPSW2-2 (Text/Graphic part).
"0": Normal level
"1": Stronger
If the setting "0" (Norma level) for each is not enough, try setting "1" (Stronger).
(However, the side effect also occurs stronger)
Table of content
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2.1.6. No feed jam (J-1101/J-1201)

(1) Symptom
No feed jam occurs (J-1101 and J-1201) when the paper is fed from main body tray.
(2) Cause
(a) Paper
Corner of the paper is fold (dog year), wrinkle, glue attachment, static electricity, bur is on
the paper.
(b) Side regulating plates

When the side regulating plates is fixed with screw while they are pressed strongly against
the paper, the top of the regulating plates tilt inward as shown in the below figure. When
the plate lifts up, the paper contacts with side regulating plates and friction increases. This
causes no feed jam.
Sides
regulating
Fixing plates
material
Lift up
plate
(c) Roller
The dust attaches to the roller surface or roller gets worn.
(3) Solution
(a) Paper
Manually separate paper well
(b) Reset the side regulating plate

Loosen the fixing screw for the side regulating plates at front and rear. Then, set the
regulating paper without stopping against the paper (paper should not contact regulating
plate) then fix the screw.
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Loosen the knob of the screw, move

the side plates then tighten again.
(c) Roller
Clean the roller to remove paper dust and any soilage or replace it.
(d) Add P1 load

When the paper stops at paper pick up roller or paper does not reach to the feed roller,
increase the weight on the pick-up roller (65AA4008 Paper feed Auxiliary Plate) as shown in
the photo below to increase the load.
Add one piece of

65AA4008
When the weight is added, the gap is created.

This may cause the loosened screw or shift of
the weight
Note
The screw may get loosened or steel plate position may move. So, carefully apply the
solution.
Do not attach the weight to C8000/7000/6000/6501/5501, as paper feed solenoid does not
move by the weight.
(e) Add P2 load

When the paper stops on the feed roller or paper leading edge stops at the downstream of
paper feed roller, change the P2 load to "Strong".
(Refer to the Service manual "9. Mechanical Adjustment→9.4 Separation pressure
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adjustment of the paper feed tray/1 and the paper feed tray2)
If the symptom does not improve by "strong" setting, replacement of the spring to the one
used for C8000 (56AA4042, multi-feed preventing spring) may be effective.
Note
When the load of P1/P2 is increased, the multi-feed may increase depending on the paper.
So carefully apply the adjustment.
Table of content
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2.1.7. Dents on paper at 48mm cycle in FD

(1) Symptom
On the print, dent is seen every 48mm cycle in sub-scan direction (FD).
(2) Cause
The toner accumulated on the fusing separation claws drops and attaches to the fusing
paper exit roller. It is pressed to the paper and appears as dents on the paper.
(3) Solution
1. Clean the fusing paper exit roller.
Pull out the ADU mount and open the reverse section. Clean the roller indicated in
the below figure with the cleaning pad and the drum cleaner.
Rotate to arrowed direction

little by little and clean the
surface to remove the foreign
material.
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2. Clean the fusing separation claw

Pull out the ADU mount and open the reverse section. Open the side paper exit plate
of the fusing unit and clean the paper contacting side of the separation claw, roller
surface with the cleaning pad and drum cleaner for all 5 claws
Clean this area
Note
Do not break the tip of the claws while cleaning.
Table of content
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2.1.8. Centering error (±5 mm or more)

(1) Symptom
Image centering error by 5mm or over occurs.
(2) Cause
The cause could be on the registration unit on the main body (C1060/1070 series) or PFU
(PF-707/602m) .
(a) Main body registration unit caused

1. On the centering sensor of the main body, paper dusts attaches and causing erratic
detection.
2. Centering sensor (on the main body) broke.
(b) PFU caused

3. PF-707/602m or its tray position is not correctly aligned with the main body.
Off centered
<Normal> <Centering error>

(3) How to identify cause unit
At the beginning, check whether the paper size is correctly set / paper is set to the tray correctly.
If the size setting is unmatched with the actual size, set the correct size. If the paper is not
neatly set to the tray, adjust to the correct position.
If the paper size is set correctly and the paper is set correctly, follow the workflow in the next
step.
(4) Solution
Following in the workflow chart at the last part of the document, try the solution step by step.
(a) When the cause is on the main body (Degas) registration unit.
1. Clean the centering sensor of the main body with the Kim wipe etc.
2. If the cleaning not enough, replace centering sensor on the main body.
(b) When the cause is on the PF-602m/PF-707

3. Correct PF-602m/PF-707 position/and its tray position
→Please refer to the Service manual : I12.2/I12.3.
Note
After cleaning or replacing the centering sensor, conduct the centering adjustment.
- 116 -
(5) How to clean /replace centering sensor
1. Remove screw [1] x 3pcs and the cover for the centering sensor [2].
[2
[1
2. Lifting up the centering sensors [3] and the holder [4].

[3]
Centering sensor
[4]
3. Clean the centering sensor
4. If the cleaning is not enough, replace the centering sensor.
Part number: A50UM55100
- 117 -
Flow of the work

Note: The sensor in the below flow means centering sensor.
Centering error (over ± 5mm)
Paper size setting No

is correct and
paper is set to the
tray correctly.
Set the paper size setting

correctly and then set the
Yes paper correctly on the
tray
Does the symptom

limited to PFU
feed?
(Not for main body Yes
Location: PFU
No
Failure location: Main body Check PFU and

tray position
(Should align with
main body).
Clean the sensor
on the main body
No
Sympto
m recur?
Check the dust Yes

attachment to
the centering The sensor on the
sensor on the main body broke
main body.
Replace the sensor

on the main body
Table of content
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2.1.9. Paper stick with each other due to static electricity

(1) Symptom
When the printed paper stacked on the output tray, the paper gets static electricity and following
symptom occurs.
The symptom tends to occur when a high coverage job is printed
in duplex on the coated paper (surface smooth paper) or
uncoated paper. More occurrence is seen on coated paper.
・ No feed jam or double feed jam occurs on off-line finisher
・ Output paper stick to the exit tray
・ Output paper is not aligned
・ Paper curls on the exit tray
・ Staple position shifts.
・ Center folding is not performed correctly
(2) Cause
While stacking the paper on the tray, paper stick or repel and
move due to the static electricity on the paper.
(3) Solution
1. Install RU-516 or RU-517.Connected OT-502: Install RU-517
 Connected other finisher: Install RU-516
2. FW version / DIPSW Setting
 RU-516 G00-20 (I/C ROM) DipSW 27-2=0 (Unconnected), 27-2=1 (Connected)
 RU-517 G00-20 (I/C ROM) DipSW 27-4=0 (Unconnected), 27-4=1 (Connected)
Note
 Update RU-509 FW; R1-ROM to Ver.60 or later.
 For the RU-516 installation procedure, please refer to the Install manual
(MUBT1500024EN )
 When the RU-516 is connected but the DIPSW setting is not changed from "0", jam (J-
7550) may occur.
 When the RU-516 is not connected, but the DIPSW setting is changed to "1", error code
(C-1480) occurs.
After changing DIPSW, [Output Paper Separation Setting] become selectable in the process
adjustment.
[Paper Setting]→[Change Setting]→[Process Adjustment]→[Output Paper Separation Setting]
ON(Coated) : Apply current at duplex print when Coated paper is specified.
ON(Uncoated) : Apply current at duplex print when Uncoated paper is specified.
Manual : The manually adjusted current is applied.
OFF : No current application
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Note
• When the Process Adj. is not indicated, change the DIPSW1-0 (To show process adjustment
in the Paper Setting) from "0" to "1" (Show).
3. When the symptom is not improved after selecting [ON(Coated)] and [ON(Uncoated)], for
[Output Paper Separation Setting], select [Manual ] and set [Offset Value].
<How to determine Offset Value >

Test the several offset values mentioned in below steps to find the best result.
1. Access Test Pattern Output mode of service mode and enter following value.
[Service Mode]→[Test Mode]→[Test Pattern Output Mode]
[Test Pattern]：53
[Gradation-Y]：0
[Gradation-M]：255
[Gradation-C]：255
[Gradation-K]：0
Press [Print Mode]
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2. Load the large size such as A3 and 11x17 to the tray.

3. In [Print Mode], select [1→2] and [Full Color].
4. From [Paper Setting], select the tray and access to the [Output Paper Separation
Setting] in the Process Adjustment
[Paper Setting]→[Tray]→[Change Setting]→[Process Adjustment]→
[Output Paper Separation Setting]
5. Change [Offset Value] to the following and print 20 sheets on large size such as A3 or
11x17.
The offset value : -30/-20/-10/+10/+20/+30
6. Select [OFF] for the [Output Paper Separation Setting] and print 20 sheets on large
size such as A3 (11x17)
(Reference)
 When the coverage is high on Side1 and low on Side2, the better result is
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expected when the + (positive) value is set.

 When the coverage is low on Side1 and high on Side2, the better result is
expected
Note:
 Before printing, check that the ON(Coated) and ON(Uncoated) is selected
correctly.
ON(Coated) : Apply current at duplex print of Coated paper.
ON(Uncoated) : Apply current at duplex print of Uncoated paper
 The offset value mentioned in step 5 is for the initial check. After confirming
the paper sticking condition, conduct fine tuning.
7. Leave the printed samples on the desk for around 30 to 60 minutes.

Do not mix up sets of different setting.
8. Pull the top sheet on the set and check the sticking level. Select the least sticking
setting to register a paper profile. Instruct the customer to use the profile.
Note
 Do not try the extreme value such as -50 to +50 for the [Offset Value] from the beginning,
When the value is changed by the large steps, the setting will be far from the optimum,
causing the strong paper sticking.
4. When the symptom still remains after step3 and the HM-102 is installed, enable humidifier
for the print.
<Condition that humidifier functions>
Weight: 136gsm and over
Type: Color paper and coated paper
[Paper Setting]→[Change Setting]→[Curl Adjustment]→[Humidifier Set.]
To use humidifer for other paper type and weight, change the DIPSW38-4 from "0" to
"1"(ON) to release the prohibition.
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[Service mode]→[System Setting]→[Software DIPSW Setting]

DIPSW38-4 Contents
0 Prohibited (Default)
1 Release prohibition
Note
• When the humidifier is set to ON for the 135 g/m2 or less color paper and coated paper,
conveyance roller wrapping jam may occur due to the remained moisture on the
surface of paper. Therefore, be sure to check whether the change of DIPSW is
effective.
5. When the tested paper has been exposed in the high temperature and high humidity
environment, check if the symptom changes when the paper just unpacked is used.
6. When the problem remains at the use of off-line finisher even conducting step 5, request
customer to manually separate or use the jogger just before setting the paper to the offline
finisher
Table of content
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2.1.10. Static Sticking in Options

(1) Symptom
When you use the function of Options, you have encountered Mis-align output/Misalign
folding/Mis-alignment as bellow.
(a) Mis-align output
(b) Misalign folding
Misalign folding position

Correct folding position
Stapling position
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(c) Folding error with Misalignment
Correct folding position

Stapling position
(2) Cause
(a) The Anti-Static Performance is reduced by modification brush.
- The current machine correspond to the problem that paper edge become dirty.
By the side-effect of this correspondence, Anti-Static performance has reduced.
(b) Characteristic problem of each machine mechanism

- By the difference of toner, Characteristic problem of each machine mechanism become
prominent.
(3) Solution
1. Please install RU-516/RU-517.
- About detail of installation, please refer to "Trouble Shooting Guide 2.1.9 Paper stick with
each
other due to static electricity".
Caution
1. RU-516/RU-517 can only install for Color machine.
2. If your configuration include options(RU, FD, SD, PB, FS etc…), please install RU-516.
3. If your configuration include OT-502 only, please install RU-517.
2. Exchange to the previous model of Anti-Static Brush

- About detail of exchanging procedure, please refer to TABT1600243*.
(We will release this procedure in the end of March, 2016.)
- 125 -
Caution
1. If you refer to this procedure, please confirm the "Occurrence location" and "conveyance
route".
And please exchange the Anti-Static brush for conveyance route.
2. If you will installation for Color machine, the paper edge might become dirty as side-
effect.
Because the previous Anti Static Brush is hard material, the surface of printed toner is
shaved by brush.
3. Please confirm the Anti-Static Brush type as bellow before exchanging.
Brush type The detail of brush Necessity of
exchanging
Thunder-ron Need to exchange
Brush
SUS Brush Need not to

exchange
3. Correspondence for each options

-The Target model are as bellow.
1. SD-510 => TABT1502274*
-About the detail of procedure, please refer to TABT1600243*.
(About TABT1600243*, we will release this procedure in the end of March, 2016).
Table of content
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2.1.11. Paper removing procedure on fusing wrap up JAM

(1) Symptom
Fusing wrap up JAM is indicated J31-02 or J31-06.
+J31-02 : Paper wrap up its lead edge.
(No entrance JAM is indicated same code.)
+J31-06 : Paper wrap up its middle.
(This code will be applied on Ver1.5 FW) conditions
View from exit
Almost all sizes
100 X 148 (postcard)
View from entrance => depend on paper size
A4
Trail edge is not seen
A3
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A4S
Short length papers may not be seen easily.

Please find carefully especially behind of
upper plate.
(2) Solution
Procedure
1. Turn the knob M5 to clock wise carefully.
→Paper can be appeared.
(Please pay attention for toner dirty around fixing unit especially to remove long length papers.)
M5
M5
2. To remove JAM paper

(a) For long length paper that trail edge is seen
Pull out the paper by holding the paper where toner fixed.
And turn the knob M5 to clock wise on need.
Pull out
Holding the paper around here
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(b) For short length paper that trail edge is not seen.
Turn the knob M5 to clock wise until lead edge can be seen.
・ Paper condition is easy to hold by hand
Pull out the paper by holding paper with paying attention to belt and roller those are
very hot.
Holding the paper around here
Pull out
・ Paper condition is difficult to hold by hand

Insert the other paper into between belt and JAM paper and turn the knob M5 to counter
clock wise.
Then paper separate from belt.
Therefor you can hold paper by hand easily.
And pull out as shown in 2-2-1.
Paper stuck perfectly:

At first use the other paper corner edge
and insert gradually.
Paper stuck unperfectly :

Use the other paper line edge.
Recommended the other paper is thick paper or folded paper.
3. Put into cleaning mode with white papers (This mode is available on default setting.)
Table of content
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2.1.12 J-3102, Thin paper feed failure at the 2nd transfer unit
(1) Symptom
When the J-3102 occurs, the paper stops between the fusing unit and the 2nd transfer unit.
(2) Cause
(a) The leading edge of paper is not separated and wraps the intermediate transfer belt (Fig
1, (a) direction)
Occurrence condition
Paper type Plain (recycle) / High Quality / Color Paper
Paper weight 62 to 71g/m2
Environment Low temperature, low humidity
(b) The leading edge of the paper hits the leading edge of the separation discharge or enters
the space between separate discharging Assy and the 2nd transfer roller then wrapping the
roller. (Fig 1, (b) direction)
Occurrence increase condition

Paper type Coated paper
Paper weight 81 to 91g/ m2
Environment High temperature, high humidity
Direction (a)
Direction (b)
Separation
discharge
plate unit
Normal
paper path
Fig.1: Paper path

(3) Solution
Direction (a)
Adjust the separation current
Adjust Separation AC and DC from Machine→[Paper Setting]→[Change Set]
→[Process Adj.].
1. Change setting of Output Curl Adjustment value to the [2] (When both side)
[Machine]→[Paper Setting]→[Change Set]→[Process Adj.]→[Output Curl Adjustment]
→[2]
2. Adjust the discharge needle location

1. Remove the separation and discharge plate unit from the 2nd transfer unit.
2. Remove the position adjustment pins set inside of the both sides of 2nd transfer unit
3. Reinstall the pins using the upper hole.
4. Reinstall the separate discharging plate unit
3. If effect is not enough after executing above 3 types of solution, replace the separate
discharging plate unit.
Remove the separate discharging plate unit from the 2nd transfer unit. Install the new one.
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Direction (b)
1. Change paper condition
Dehumidify the paper or set the paper upside down in the paper cassette.
2. Adjust the discharge needle position

1. Remove the separate discharging plate unit.
2. Remove the position adjustment pings set inside of the both sides of 2nd transfer unit.
3. Reinstall the pins using the lower hole
4. Reinstall the separate discharging plate unit.
3. Replace the separate discharging plate unit.

Remove the separate discharging plate unit from the 2nd transfer unit.
Install the new one.
Note:
When the paper type, paper weight and the ambient condition changes, return the
discharge needle position to the center.
Separate discharging plate

unit
Remove from 2nd transfer unit.
Feed
direction
Discharge needle
position adjustment
location
When the discharge
needle assy is removed,
Pins as shown in Fig 2 can
be seen.
図 2．2 次転写ユニット概要図
- 131 -
Feed Direction
Indication: Joint part with intermediate
transfer unit
Discharge
needle position
adjustment
Remove pin
2nd transfer roller
Fig. 3: The needle adjustment mechanism (Machine rear)
Feed Direction
Upper: For cause (a)
Lower: for cause (b)
Fig.4: The needle adjustment mechanism (Machine rear) adjustment direction
Table of content
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2.1.13 Paper wrinkle at duplex printing

(1) Symptom
Paper wrinkle occurs during duplex printing.
(2) Cause
Depending on the paper type and moisture in the paper, the curl becomes larger after
printing on the 1st side. Consequently, the paper lead edge of the 2nd side cannot enter
to the fusing unit stably and wrinkle occurs.
(3) Solution
1. Change De-curler setting
Paper curl direction changes according to the paper characteristic. Therefore, check
the printed paper and decide the optimum setting from 0, +1 or +2.
[Machine]→[Paper Setting]→[Change Set]→[Process Adj.]→[Output Curl (Back on
Top)]
2. Adjust fusing temperature

[Machine]→[Paper Setting]→[Change Set]→[Process Adj.]→[Upper Fusing Roller
Temperature]
Reduce temperature for respective trays.
The target of the adjustment is to reduce by 10°C (Max is 20°C). Gradually reduce the
temperature.
Note:
To prevent toner from detaching, set the temperature which does not cause fusing
under offset. To confirm, print 20 sheets of test pattern #69.
3. Change the paper which is just unpacked (low moisture content paper)
4. If the above steps do not solve the symptom, ask customer to use another type of
paper.
5. Replace with [Guide Plate/B (A50U758201)].
Note
When replace old type Guide plate (A50U747402) with [Guide Plate/B] of new type,
also replace following parts together because old and new are not compatible.
 Insulating Plate /Front (A50U7448912)

 Insulating Plate /Front (A50U749112)
 Fusing Roller/1 (A50U720111)
Table of content
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2.1.14 J-3201 paper is caught by the fusing separation claw

(1) Symptom
The leading edge of the paper is caught by the separation claw and jam occur.
(2) Cause
Toner is built up on the fusing separation claw and tip of the claw is slightly moves to the
paper conveyance path direction and catches paper.
Note
The fusing separation claw may have gotten dirt because of fusing offset. It is recommend
to apply solution of [1.3.21 Image offset caused by fusing unit].
(3) Solution
Conduct periodic and spot cleaning of the fusing separation claw.
Pull out the ADU mount and open the reverse section, open paper ejection plate then clean
the contacting side of the roller with the cleaning pad and drum cleaner. (5 claws)
Clean this
area
Note
Be careful not to break the tip of the claw.
Table of content
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2.1.15 Corner folding at the paper leading edge, machine front

side
(1) Symptom
When printing on thin small size paper, corner folding at machine front size may occur.
Example of condition: uncoated paper, less than 100gsm paper and A6 size.
Referential image
(2) Cause
When the paper is not stiff, the edge of the paper is lifted up by the fusing exit actuator. The
paper may enter to the fusing exit roller with this state.
Depending on the paper pass, the fusing exit roller entering angle is different and this causes the
symptom.
When the paper enters to the fusing exit roller upper in the very vertical angle, the possibility of
the corner folding occurrence becomes high.
Rear Front
Center of
paper feed
Paper
Actuator is positioned at
machine front side
Fusing _Left side view
- 135 -
Actuator lifts up the edge of the not

Downstream stiff and narrow width paper.
Paper entrance angle to the fusing
exit roller varies depending on the
paper
Upstream
Fusing unit_Cross Section (Front view)
Conditions which symptom tends to occur more often

• Paper width: Approx. 100 to 110mm (Trailing edge corner of the paper interfere
with the actuator)
• Paperweight: 100gsm or less (Stiffness is very low and paper path is regulated by the
actuator before entering to the nipping part of the fusing exit roller)
(3) Solution
To change the paper entering angle to the fusing exit upper roller, adjust the temperature of the
fusing roller upper to + (plus) direction or fusing roller lower to the - (minus) direction and let the
paper move along the upper guide.
Note
When increasing the fusing upper roller, be careful not to cause the wrapping of the fusing
upper belt.
Table of contents
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2.1.16. Pickup jam clearance workflow

Introduction
Paper status in the tray largely affects paper feed ability such as JAM and skew. From the
experience, incorrect paper setting in the tray is one of the major factors causing JAM.
Please thoroughly instruct user to set the paper in the tray with the correct procedure. This will
reduce jam occurrence.
1. How to set paper correctly to the tray

1.1 How to set paper (basic procedure)
i） Set a few sheets of paper to the tray and adjust the side guides with both hands.
Note:
Adjusting in one-handed, only one side guide moves and another side do not move well.
This may result in off-center in the tray.
When moving side guide,

use the both hands as
shown in the photo.
ii） Slide the knob at the side of the tray then close the tray.
Sliding the knob (see photo left) at the side

of the tray can make adjustment without
downing the lift up plate. (After sliding the
knob, it is necessary to open and close the
tray). This enables to make more precise
adjustment of the gap between paper and
side guides. After adjustment, return the
knob to the original position.
iii） Open the tray after the lift up plate reaches to the topmost position.
- 137 -
iv） Adjust the gaps between the paper and the side guides referring to the following steps 1
through 4.
Note:
• Especially, to keep slight gap mentioned in 2 is important. Otherwise, JAM
(non suction, multi-feed, buckling) occurs.
Manual adjustments of side guides

1. Side guide scale: Set the side guides so that the front and rear indicates the same value.
* Read the value at the edge of the steel plate.
2. Gap between papers and guides: Keep 0.1 to 0.2mm at each side
3. Fix side guide: Rotate the knob to fix.
4. Check the paper can move smoothly: Slide the paper by hand and confirm that
it moves smoothly.
* If it is caught, JAM may occur (see the figure in below)
Reference
3. Rotate the knob to Front Rear

fix.
1. Set the side

guides. Be sure
that the steel plate
indicates the
same at front and
rear scales
- 138 -
Note: Example of NG state

If the gap is not enough, paper is
caught by side guides
2 Gap between paper and
guides: 0.1 to 0.2mm.
4 Slide the paper to arrowed

direction and confirm smooth
movement.
v） After step iv), return the knob to the original position then set a pile of paper.
Do not touch the side guides since

they were already adjusted.
Only move the trail edge guide

to load paper.
- 139 -
2. Matrix to decide jam clearance

When a jam occurs, take actions in order of following steps.
i) Check the jam code
ii) Check the paper status in the tray and whether the paper is set properly referring to “1.
How to set paper correctly to the tray”.
If the paper is not set correctly, set paper correctly and instruct user how to set.
iii) Take corrective actions according to jam code and paper status.
Step 1 Step 2 Step 3 Remark

Check paper Take corrective
Cheek JAM code
status action
JAM code Description
J16-01 Upper tray
J16-02 Middle tray A. Not
Go to 3.2,a)
J16-13 Lower tray suctioned
J18-01 2nd PFU-Upper tray Not
J18-02 2nd PFU-Middle tray reaching to
J18-03 2nd PFU-Lower tray suction PS
J20-01 3rdPFU-Upper tray B. Chain feed Go to 3.2,b)
J20-02 3rd PFU-Middle tray
J20-03 3rd PFU-Lower tray
J16-18 Upper tray
J16-20 Middle tray C. Buckling Go to 3.2,c)
J16-22 Lower tray Before taking
J18-08 2nd PFU-Upper tray Not the individual
J18-10 2nd PFU-Middle tray reaching to D .Multi feed Go to 3.2,d) corrective
exit PS action, make
J18-12 2nd PFU-Lower tray
sure that the
J20-08 3rdPFU-Upper tray paper is set
E. Conveyance
J20-10 3rd PFU-Middle tray Go to 3.2,e) properly in
failure
J20-12 3rd PFU-Lower tray the tray.
J16-31 Upper tray
J16-32 Middle tray
C. Buckling Go to 3.2,c)
J16-33 Lower tray
J18-21 2nd PFU-Upper tray Not
J18-22 2nd PFU-Middle tray reaching to
J18-23 2nd PFU-Lower tray feed PS
J20-21 3rdPFU-Upper tray F. No feed Go to 3.2,f)
J20-22 3rd PFU-Middle tray
J20-23 3rd PFU-Lower tray
Multi-feed detection
J16-10
sensor
2nd PFU Multi-feed Multi-feed
J18-49 D. Multi-feed Go to 3.2,d)
detection sensor detection
3rd PFU Multi-feed
J20-49
detection sensor
- 140 -
Supplement: Details for paper status (Step 2)

A. Not suctioned B. Chain feed
E. Conveyance failure
F. No feed
D. Multi-feed
When the tray is pulled out, all When the tray is pulled out, the
the paper stays bottom of the leading edge of the paper stops
tray. at around exit roller.
C. Buckling D. Multi-feed
Paper is folded at near leading The paper stops at horizontal

edge. conveyance section with the
paper overlapped state
- 141 -
3. Actions to solve jam

3.1 Before starting adjustment
i） How to change air blow condition setting
・Adjust the air level from paper setting
Press [Paper Setting]→[Tray*]→[Change Set]→[Air Assist] to access air level setting
screen
ii） How to check paper status

Check through the small window which is standard equipment and at the top left
of the PFU tray.
Check window Window for lighting
PF-704/705 PF-707/708
iii） Paper lead edge normal state

・ Following shows the normal floating state according to the air-level setting for the paper
weight.
a) 80g/m2 b) 300g/m2
Floating Floating
paper paper
Floating sheets are separated one by one Floating sheets are separated one by one
3.2 Corrective action according to conditions

a) Not suctioned
a)-1 Humidity is high
<Countermeasure 1>
・ Turn on heater (Installation of HT-506 is necessary.)
* Especially for coated paper and smooth plain paper
* Especially for the 257g/m2 and heavier paper, the symptom is more likely to occur.
<Procedure>
i) [Utility]-[User Setting]-[System Setting]-[Paper Tray Setting]
- [Dehumidify Fan Heater]
ii) [Fan Heater Control (Tray**)] = [Auto] (For coated paper)
[Compulsory ON] (For Plain paper, Fine paper)
- 142 -
a)-2 Insufficient floating

Example of insufficient floating
The sheet slightly delayed to float
<Check points>
• Check the paper floating conditions
<Countermeasure>
• Set [Side Air Level Setting] stronger.
• For paperweight 176g/m2 or lighter paper
<Procedure>
i) Check the air level
・Press [Paper Setting]→[Tray*]→[Air Assist] to access air level setting screen.
・When the [Side Air Level Setting]=9, go to the countermeasure 2 (lock the side-guide)
ii) Change the air assist setting for the tray to [Manual]
iii) Set [Side Air Level Setting] stronger by every 1 step.
<Countermeasure 2>
・ Lock the side guide
* For the 177g/m2 or heavier paper
<Procedure>
・ Lock the side guide.
・ Lock both front and rear guides.
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* When the guide is locked, the duct opening

is narrowed
→ Separate air speed increase and paper
separation performance is enhanced
[Before locking side guide] [After locking side guide]
<Countermeasure 3>
・ Remove the flap of the side guide
* For 177g/m2 or heavier paper
<Procedure>
i) Lock the side guide.
ii) Remove the flap from front then rear.
Before removing front flap After removing the flap
Flap
* With stronger air and the wider space to separate sheets the more sheets can be separated at a time.
- 144 -
iii) Move the upper limit detection position upward
Lever at upper position
Air hit the lead edge
Lever at normal position
* When the lever is set at upper position, sheets of paper before separation ascends.
→ The lead edge air separate the sheets more effectively.
b) Chain-feed
b)-1 Humidity is high
<Countermeasure>
• Turn ON heater (Installation of HT-506 is necessary)
* Especially for coated paper and smooth plain paper
* Especially, the symptom tends to occur when the paper weight is 257g/m2 or heavier.
<Procedure>
- [Dehumidify Fan Heater]
ii) [Fan Heater Control (Tray**)]=[Auto] (Coated paper)
[Compulsively ON] (Plain paper and Fine paper)
- 145 -
b)-2 Too many sheets are floating
• Sheets of paper are floating without separation.

• When the belt starts to feed, the next sheet enters to the paper path without being
separated.
<Countermeasure-1>
• Set [Side Air Level Setting]: weaker
<Procedure>
i) Change the air assist setting for the tray to [Manual]
ii) Set [Side air level] weaker by every 1 step.
<Countermeasure 2 >
• Move the upper limitation detection position upward.
• Set the [Lead Edge Air Level Setting] weaker.
* For the size which needs auxiliary guide (140mm or less width)
<Procedure>
i) Push up the upper limit detection position change lever
Upper position
Lead edge air hits the sheets
Normal position
→ The lead edge air separate the sheets more effectively.
iii) Set [Lead Edge Air Setting] weaker by1 level
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<Countermeasure 3>
・Lock the side guide
・Set [Side Air Level Setting] weaker
* For the size not using the auxiliary guide (140mm and more width) paper
<Procedure>
i) Lock the side guide
* Lock both front and rear guides.
* When the guide is locked, the duct opening is narrowed

→ Separate air speed increase and paper separation
performance is enhanced
iii) Set [Lead Edge Air] weaker by1 step
<Countermeasure 4>
・Lock only the side guide at front
・Set the Lead Edge air/Side Edge Air weaker
*Applicable to the size like B5S, A5S (182mm or less width) and 257gsm or heavier
paper.
- 147 -
<Procedure>
* Lock only the front guide. When both sides are locked, thick paper feed failure may
occur due to the friction of the paper.
*By locking, the duct opening is narrowed

→Separate air speed increase and paper separation
* By locking only front side, minimize the increase of friction
iii) Set the Lead Edge air/Side Edge Air weaker by every 1 step
- 148 -
c) Buckling
c)-1 Lead edge gets ∩-shape curl during floating
Floating condition when the lead edge∩ shape curl
Floating sheets are declining; Leading edge of the floating sheets is lower than others.
<Check point>
Check the paper curl direction in the tray
<Countermeasure-1>
• Set the paper upside down
<Countermeasure-2 (If the countermeasure 1 is not enough)>

• Set [Lead Edge Air Setting] weaker
c)-2 Thin paper lead edge buckling
When the 1st sheet is conveyed, the leading edge of the next sheet is largely curls
downward.
<Countermeasure>
• Set [Lead Edge Air Setting] Weaker
<Procedure>
ii) Change [Lead Edge Air Level Setting] by every 1 step.
- 149 -
d) Multi-feed
<Symptom 1>
JAM sheets (at horizontal conveyance section) are overlapping and the leading edge of
the 1st sheet is at the downstream against that of the 2nd sheet.
Fig. Multi-feed JAM paper at horizontal conveyance (1st sheet advance further than 2nd
sheet)
1st sheet
2nd sheet
* 1st sheet advances further than 2nd sheet.
<Symptom 2>
JAM sheets (at horizontal conveyance) overlaps completely and the leading edge
position does not change between 1st sheet and the 2nd sheet.
Figure．Multi-feed (no difference in lead edge) position
1st sheet
2nd sheet
* Multi-feed. Overlapping completely without shifting leading

edge.
<Symptom 3>
JAM sheet (at horizontal conveyance section) overlaps and the leading edge of the 1st
sheet is at upstream against that of the 2nd sheet.
Fig. Multi-feed (1st sheet is at downstream), JAM at horizontal conveyance paper
1st sheet
2nd sheet
*The leading edge of the 1st sheet is at the upstream of the 2nd sheet
- 150 -
<Symptom 4>
More than 2 sheets of the papers stop at the feed roller section
Fig. Multi-feed (2 sheets or more) feed section JAM paper state
d)-1 Humidity is high

<Countermeasure>
Turn ON heater (Installation of HT-506 is necessary)
* Especially for coated paper and smooth surface plain paper
d)-2 In case of the Symptom 1 and Symptom 4.

→Take the action explained for the b) Chain feed of the same cause.
• Sheets of paper are floating without separation.

・Next sheet is not separated when the belt starts to feed and enters to the feed path.
<Countermeasure-1>
• Set the [Side Air Level Setting] weaker
<Procedure>
ii) Set [Side Air Level Setting] weaker by every 1 level.
<Countermeasure 2 >
・Move the upper limitation position upward.
・Set [Lead Edge Air Level Setting] weaker
* Applicable to the size which needs auxiliary guide (140mm or less width)
- 151 -
<Procedure>
i) Move the upper limitation position upward.
Lever at upper position
Lead edge air hits the sheets
Lever at normal position

→The lead edge air separate the sheets more effectively
iii) Set [Lead Edge Air Level Setting] weaker by every 1 step
<Countermeasure 3>
・Lock the side guide
・Set the [Lead Edge Air Level Setting] to weaker
* For the size which does not need auxiliary guide (140mm or more width)
<Procedure>
* Lock both side guides at front and rear.
- 152 -
* When the guide is locked, the duct opening is narrowed

→ Separate air speed increase and paper separation
iii) Set [Lead Edge Air Level Setting] weaker by every 1 step
<Countermeasure 4>
・Lock a side guide at machine front.
・Set both of Lead Edge Air Level/Side Air Level weaker.
* For the size like B5S, A5S (182mm or less width) and 257gsm or heavier paper.
<Procedure>
* Lock a side guide at front only. When both sides are locked, thick paper feed failure
may occur due to the friction of the paper.
*By locking, the duct opening is narrowed

→Separate air speed increase and paper separation
* By locking only front side, minimize the increase of friction

ii) Change the air assist setting for the tray to [Manual].
iii) Set both of the [Lead Edge Air Level Setting]/[Side Air Level Setting] weaker by every
1step.
- 153 -
d)-3 For Symptom 2

Insufficient separation
Floating sheets are not separated Floating sheets are partly not separated
<Check points>
• Check the paper floating conditions
<Countermeasure>
• Side air level: Set stronger.
*Applicable for the 176g/m2 or less paper
<Procedure>
i) Check the air level.
・ Press [Paper Setting]→[Tray*]→[Air Assist] to access air level setting screen
・ When [Side Air Level Setting] is set to 9, go to countermeasure 2 (lock the side
guide)
ⅱ) Change the air assist setting for the tray to [Manual]
ⅲ) Set the [Side air level Setting] stronger by every 1 step.
<Countermeasure 2>
・ Lock the side guide.
* Applicable to the paper with the 177g/m2 ore heavier
<Procedure>
・ Lock the side guides
・ Lock both guides at front and rear.
- 154 -
d)-4 Symptom 3 case
Sheets floating state at symptom 3
1st sheet is send back to the upstream and sticking

<Countermeasure>
・Set the lead edge air level weaker.
<Procedure>
ii) Set [Lead Edge Air Setting] weaker by every 1 step.
e) Conveyance failure
e)-1 Leading edge gets ∩-shape curl
Leading edge gets ∩-shape curl
Floating sheets are declining: Leading edge of the floating sheets is lower than others
<Check points>
• Check the paper curl direction in the tray
<Countermearue-1>
<Countermeasure-2 (Countermeasure1 is not enough)>

• Lead edge air level: Set weaker
<Procedure>
ⅱ) Set the [Lead Edge Separation] by every 1 step.
- 155 -
f) No feed
f)-1 When humidity is high
<Countermeasure>
• Turn ON heater (Installation of HT-506 is necessary)
* Especially for coated paper and smooth surface plain paper
<Procedure>
-[Dehumidify Fan Heater]
ii) [Fan Heater Control (Tray**)]＝[Auto] (Coated paper)
[Compulsively ON] (Plain, Fine paper)
f)-2 Leading edge gets ∩-shape curl

Leading edge gets ∩-shape curl
Floating sheets are declining; Leading edge of the floating sheets is lower than others.
<Check point>
• Check the paper curl direction in the tray
<Countermeasure-1>
<Countermeasure-2 (When countermeasure 1 is not enough) >

• Lead edge air level: Set weaker
<Procedure>
ii) Set the [Lead Edge Air Level Setting] weaker by 1 step.
Table of contents
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3.1.1. Printer gamma offset automatic adjustment does not

complete normally after trying several times
(1) Symptom
Though performing Printer gamma offset automatic adjustment, it does not success:
Service mode [Machine Adjustment] → [Quality Adjustment] → [Printer Gamma Adjustment]
→ [Printer Gamma Offset Auto].
(2) Cause
Some of image cannot be adjusted with printer gamma offset automatic adjustment if it is
outside of adjustment range.
(3) Solution
The maximum number to repeat Printer gamma offset auto adjustment should be 5 times.
If the adjustment does not complete normally, perform Printer gamma offset adjustment
instead.
Perform [Printer Gamma Offset Adjustment] only for the screen failed to adjust with the
automatic adjustment in 5 screens
Table of contents
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3.1.2. Print job is not accepted while machine indicates

dehumidifying
(1) Symptom
The machine indicates dehumidifying and print job is not accepted for a while.
Optional HT-503(PF602m)/HT-506(PF707) is equipped.
(2) Cause
When dehumidifier heater is installed to the tray to enhance coated paper feeding ability under
high humidity environment (humidity is 56% or over), printing is not accepted until the sensor
in the tray detects certain temperature with the default setting.
For example, even dehumidifying completes once then the tray is pulled out, “dehumidifying” is
displayed.
(3) Solution
Change the setting of DipSW18-4 Print during temperature control by dehumidifier heater from
0: Prohibited → Allowed
The machine receive print job even during the warming up of dehumidifier heater.
Note
• Since dehumidifying operation does not complete, no feed jam of the coated paper under
high humidity tends to occur.
• Even under high humidity environment, no feed occurs mostly on coated paper.
Therefore, dehumidifying is performed only for coated paper.
Table of contents
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3.1.3. Notes of updating the FW from earlier than ver1.5 (Scan

Address/E-mail Title & Text)
(1) Symptom
When updating the FW I0-G00-15 or later from earlier than ver15 (G00-15), the registered Scan
Address and E-mail Title & Text become abnormal.
(a) [Scan]→E-mail]→[Option Setting]→[Title Setting]
([Utility]→[Scan Address Register]→[E-mail Title Setting])
→The setting is deleted due to referring the [Group] Setting data after updating FW.
(b) [Scan]→[E-mail]→[Option Setting]→[Text Setting]

([Utility]→[Scan Address Register]→[E-mail Text Setting])
→The setting get abnormal due to referring to the text of [Group] Setting after updating
FW. (Display is garbled.)
- 159 -
(c) [Scan]→[WebDAV](New function from ver1.5)

→[WebDAV] address setting is set abnormally due to referring to the registered text of [E-
mail Title Setting] and [E-mail Text Setting] after updating FW.
(d) [Scan]→[Group]
→[Group] setting is deleted due to referring to the blank area after updating FW.
Before ver.up
- 160 -
After ver.up
(2) Cause
The function of "Scan to WebDAV" has been added at ver 1.5 on bizhub PRESS C1070 series.
But some referring data area of Scan Address mistakenly have moved due to inserting WebDAV
Address data area. So, some registered address and text are not linked correctly and
abnormal text or symbol is displayed after updating the FW.
(3) Solution
 Confirm original setting of [E-mail]→[Title Setting]/[Text setting],[Group] from the customer.
 KMI recommended to record these setting before updating FW.
 Delete all abnormal setting of [E-mail]→[Title Setting]/[Text setting],[WebDAV].
Register the original setting of [E-mail]→[Title Setting]/[Text setting],[Group].
Table of contents
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3.2.1. C-2451, C-2452, C-2453 and C-2454 occur

(1) Symptom
C-2451, C-2452, C-2453, C-2454 or carrier attachment may occur when performing the Toner
Density Sensor Init adjustment at developer replacement and machine setup.
(2) Cause
The charging corona unit is not installed correctly.
The charging corona unit is not installed or half installed. (Charging output OFF)
→Since the drum cannot be charged and machine keeps creating solid image, the toner
density is largely reduced and SC occurs.
-The charging corona unit is half installed. (Charging output ON / Grid output ON)
→Since the drum potential is low and machine keeps creating image, the toner density is
reduced and SC occurs.
-The charging corona unit is half installed. (Charging output ON / Grid output OFF; not fitted
firmly)
→The drum is abnormally charged and carrier attaches.
(3) Solution
Please check charging corona’s fitting condition at the machine setup, developing unit /
charging corona replacement and cleaning.
Firmly set the charging corona unit until it is locked at the upper position.
However, be careful so as not to transform with strong push.
Table of contents
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3.2.2. C-3102 ADU wiring connector is disconnected

(1) Symptom
C-3102 occurs because a connector for ADU wiring (A50UN155/N156) is disconnected.
(2) Cause
By repeating the pulling out and pushing back the ADU mount, A50UN188 may get tensed too
much and is caught by the connector for the A50UN155/N156 wirings. Consequently, it is
disconnected and C-3102 may occur.
(3) Solution
1. Move the red binding band for the A50UN155/188 to left side by 10 to 20mm (blue area)
from the base line as shown in the figure.
2. Seat the A50UN188 connector to rear side and the A50UN155 connector to front side.
To see the position easily, remove the wiring protection cover and the process mount cover.
[Top view]
Rear side
Base line
A50UN188
Left Right
10mm
A50UN155 20mm
Front side
Wiring protection cover
- 163 -
Process mount cover
[Rear view]
A50UN15
10mm
20mm
Base A50UN1
line
Note
When the red binding band for A50UN155/188 is at the right from the blue area, move the
wirings to the arrow indicated direction.
When moving the wirings, intermediate conveyance guide plate should be removed.
- 164 -
Table of contents
- 165 -
3.2.3. C-4521, color registration unit is not positioned correctly.

(1) Symptom
After setting the process mount and turning on the power switch of the machine, C-4521 may
occur.
(2) Cause
Color registration unit is stopped by the side plate edge of the intermediate transfer unit to keep
correct position.
If the color registration unit stopper moves inside of the intermediate transfer unit side plate,
position is wrong.
(3) Solution
Referring to the check location in the figure below, check whether the process unit is correctly
set. If not, pull out and pushing back the unit again.
Process mount
Check here
Intermediate
transfer unit
Color registration unit
- 166 -
(a) Correctly set state
Intermediate transfer unit side

plate edge
Stopping at the edge
Color registration unit stopper contact

with side plate of the intermediate
transfer unit
- 167 -
(b) Wrongly set state

• Color registration unit stopper enters inside intermediate transfer unit.
• Color registration unit stopper completely enters and there is no space at circled
position.
Table of contents
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3.2.4. C2455/C2456/C2457/C2458 Toner density abnormality(High

density) occur
(1) Symptom
C-CodC2455(Y)/C2456(M)/C2457(C)/C2458(K)（Toner high density abnormality） occur.
(2) Cause
 During long-run low coverage print, Toner charge is deteriorated due to lubricant attached
to toner. Developer level became deteriorated due to Toner charge deterioration and
Toner density sensor judges low after that Toner supplied.
 It rotates above, Toner density becomes high.
 After that, Toner high density occurs as Toner density sensor judges high, attached
lubricant toner is consumed, Toner charge and Developer level becomes normal.
(3) Solution
1．Update FW ver.17 or later.
2．Replace Developer which occurred C-code.
3．Execute toner band creation function(YMCK 5%).
When the less than YMCK 5% coverage is printed continuously, toner band is created on
the intermediate transfer belt to keep minimum coverage becomes YMCK 5%.
Toner band
Dip SW Set Default
creation
44-5 1 0
YMCK : 5%
44-6 1 0
A4 conversion) and increases toner consumption at low coverage printing.
When the intermediate transfer CL blade count reaches more than half,
the cleaning failure may occur.
Note
To prevent 2nd transfer roller getting toner dirt from toner band, change the DIPSW for 2nd
transfer unit pressure release setting.
Table of contents
- 169 -
3.3.1. Options cannot be recognized. System configuration

display without options
(1) Symptom
If replacing the option unit and the large connector is disconnected immediately after the main
power is off, the control board of the option unit may be damaged. If this occurs the operation
panel displays the system configuration without the faulty option.
(2) Solution
Last of all, disconnect the large connector when you detach the option unit. First of all,
connect the large connector when you attach the option unit.
Table of contents
- 170 -
3.3.2. How to eject developer

(1) Outline
When the developing unit caused image failure occurs, eject the developer using the developer
charger, referring to the following procedure.
Developer charger (coupling D)：A50U3436
Input
(2) Procedure
1. Remove 2 screws and release the claws (4 positions) on cover
2. Disconnect the connector and hook the wirings to the gear cover.
Hook the wirings
3. Upside down the unit so that the developer roller comes to the top. Eject the developer
Eject the developer
4. Insert the developer charger jig then rotate arrowed direction (clockwise) in the following
- 171 -
photo, to drop the developer attaches to the developing roller and around inside the unit.
Repeat the step 3. (Never rotate counterclockwise direction.)
(3) Other use example

Screwdriver can be connected with the developer ejection jig for easier rotation.
Table of contents
- 172 -
3.3.3. Image shift

(1) Symptom
Image is off-centered by 5mm to machine front direction. Timing, vertical zoom is extremely
out of alignment.
(2) Cause
(a) Shifting to machine front by 5mm
Paper dust etc attaches to the surface of centering sensor and the sensor mis-detects the
paper position. Consequently, the registration roller is moved by maximum distance and
the image is shifted to front side by 5mm.
Normal 5mm shift to machine front
Feed Feed
direction direction
Image shift
(b) Lead edge timing or CD-magnification is extremely out of standard

Paper dust attaches to the surface of centering sensor and the sensor mis-detects the
paper position. Consequently, the margin at the lead edge becomes wider.
Normal Margin at lead edge becomes wider
Feed Feed
direction direction
Image shift
(3) Solution
Clean the centering sensor and lead edge detection sensor to remove the paper dust. Also
clean the registration roller, registration roller dust remover and all conveyance rollers. It is to
prevent the attachment of the paper dust to the sensors.
- 173 -
Table of contents
- 174 -
3.3.4. Hard to pull out process mount

(1) Symptom
The process mount does not slide smoothly and pulling out and pushing back of the unit is
difficult.
(2) Cause
The grease was not applied to the DU flange at factory then enclosed with the main body.
Limited to the initial production, the grease is not applied to the DU flange and enclosed with the
main body.
Main body S/N

A50UA331G0000223
A50UA331G0000238
A50UA331G0000247
A50UA331G0000295
A50UA331G0000342
A50UA331G0000432
A50UA331G0000440
A50UA331G0000550
A50UA331G0000558
A50UA331G0000577
A50UA331G0000582
A50UA331G0000584
A50UA331G0000588
A50UA331G0000591
A50UA331G0000592
A50UA331G0000593
A50UA331G0000596
A50UA331G0000598
A50UA331G0000623
A50UA331G0000624
A50UA331G0000625
A50UA331G0000635
A50UA331G0000636
A50UA331G0000682
A50UA331G0000689
A50UA331G0000690
A50UA331G0000691
A50UA331G0000702
A50UA331G0000706
A50UA331G0000709
A50UA331G0000714
A50UA331G0000715
A50UA331G0000717
A50UA331G0000725
A50UA331G0000726
A50UA331G0000727
- 175 -
Spare DU-105 S/N

A5WH0Y0000001
to
A5WH0Y0000108
(3) Solution
Apply the grease referring to the steps in below.
1. Where to apply the grease

Apply to DU flange
DU flange
Apply to the red marked face entirely

(whole width, whole
circumference).
Type of grease
Recommendation:
the MOLYKOTE®AI-6159
the MOLYKOTE® EM-50L
the MOLYKOTE® EM-30L
2. Dip the tip of the precision screwdriver to the grease and apply the grease to the DU flange.
- 176 -
3. To avoid the lump of the grease, apply thinly.
NG
Lump of grease
Table of contents
- 177 -
3.3.5. Note for the developing shutter installation work

(1) Symptom
Following is the important points to fit the shutter to the developing unit at service visit.
If it is not installed correctly, the shutter does not close completely and the toner may spill.
Make sure to install correctly and check it slides smoothly.
(2) Solution How to install developing shutter
1. Remove the tape
tape
spring
shutter
2. Clean the toner outlet
3. Attach the spring
spring
- 178 -
4. Tilt the shutter aslant then gently press down the seal on the shutter.
seal
5. Return the shutter to horizontal position. Insert the shutter while pressing the spring by the
prolusion of the shutter.
6. Open and close the shutter 5 times and check if it slides smoothly.
Note
In case the shutter does not close, pull out shutter while lifting up the claw, and go back to step
2.
Claw
Table of contents
- 179 -
3.3.6. Productivity decrease at first in the morning under low

temperature, low humidity
(1) Symptom
Productivity decreases first in the morning under low temperature and humidity. (Changed from
high speed to low speed)
(2) Cause
C1070 series decreases the speed by one step when the necessary voltage capacity to supply
current to the 2nd transfer section is not available. It may occur when turning ON the power
switch 1st in the morning under low temperature and low humidity environment + roller count
reaches later half.
When the machine is in the state, the middle speed is applied for the thin paper printing until
starting the next job and productivity decreases.
(3) Solution
By changing the following DipSW, the speed down can be released.
DipSW 5-2 = 0: Speed down depending on the cases (Default)
1: No speed down due to the 2nd transfer output shortage
Note
The setting does not affect to the mode which decreases speed to keep fusing ability.
Depending on the case, color change due to poor transfer may occur.
Table of contents
- 180 -
3.3.7 Release of productivity down mode for small size print under
high temperature (Adjustment of toner band creation cycle for
cleaning blade)
(1) Symptom
When the internal temperature is 35ºC and over and paper width is less than 260mm, the
120mm size toner band (30mm of each color x full length in machine front to rear direction) is
created at every approx. 50 pages. So, the productivity is reduced to approx. 97%.
(2) Cause
Small size print under high internal machine temperature promotes the intermediate transfer
cleaning blade wearing. So, toner band is created in shorter interval to prevent too much
wearing.
(3) Solution
When the productivity has the priority over the life of intermediate transfer cleaning blade, the
toner band creation cycle can be change. (The cleaning blade wears earlier)
DipSW Settings
Toner band creation interval can be changed by the following setting.
Priority on For high For narrow size
DipSW For A4 width
productivity temperature paper
20-3 0 1 0 1
20-4 0 0 1 1
1. For A4 size print (Default setting) Toner band creation interval (by the mileage of the
belt)(Unit: mm))
Paper width
Internal
260mm and Less than Remark
temperature
over 260mm
35 ºC and
270,000 13,500
over
Default setting
Less than 35
270,000 270,000
ºC
2. Priority on productivity
Paper width
Internal
temperature
over 260mm
35 ºC and Productivity has productivity. Toner
270,000 270,000
over band is reduced.
Less than 35 However, the early wearing of the CL
270,000 270,000
ºC blade would occur.
Note
The grayed hatched [For high temperature] and [For narrow size paper] is the very individual
action and not described in the service manual. Please understand the content well before
using the setting.
3. For high internal temperature (& for wide size)

Paper width
Internal
temperature
over 260mm
35 ºC and
13,500 13,500 ・When the temperature increases,
over
- 181 -
the wearing is promoted.

・ When the wide size is printed after
Less than 35
270,000 270,000 continuous print of A4size, CL
ºC
blade wearing is promoted at the
area outside of A4 size.
4. For narrow paper

Paper width
Internal
temperature
over 260mm
35 ºC and When the narrow paper is used often
270,000 13,500
over and the wide paper is used
Less than 35 occasionally, the wearing outside of
270,000 13,500 the paper width may be promoted.
ºC
Comparison of the productivity (Reference)
1. Comparison with the predecessor model (Default setting)

Paper width
Internal
temperature
over 260mm
C1070 series 100% 100% or 97% Productivity is the same or higher on
95% C1070 series for all conditions than
C7000 series 100% or 99%
C7000 series
2. Degas productivity by toner band creation cycle

Toner band creation cycle
Remark
13,500 270,000
Productivity 97% 100%
Table of contents
- 182 -
3.3.8. ADU MT lever is very hard to release

(1) Symptom
ADU MT lever is hard to release and lock. Consequently, it is difficult to pull out and push back
the ADU MT.
Locked
Released
(2) Cause
The stopper material attached to the main body got deformed and the lock cannot be set and
released.
(3) Solution
- 183 -
Replace the following part.

P/No: A50U830200
1. Pull out ADU mount

2. Remove the stopper part (A50U830200). (Screw x 2pcs)
Insert the screwdriver from this space.

If the work is difficult, remove the ADU MT.
Stopper part
(A50U830200)
Remove 2 screws.
3. Replace the stopper part.
Table of contents
- 184 -
4.1.1. Multi-feed of Plain/Fine paper under high temperatureand

high humidity
(1) Symptom
Under high temperature and high humidity environment, when very smooth surface plain paper
or fine paper (Smooth finished etc) is fed, the multi-feed occurs.
(2) Cause
As well as coated paper, when the surface is very smooth and moisture attaches to the surface,
paper tends to stick with each other.
(3) Solution
(1) Set the Dehumidify heater setting to Compulsively ON.
[Utility]→[User Setting]→[System Setting]→[Paper Tray Setting]→[Dehumidify Fan Heater
Setting]→[Fan Heater Control (Tray**)]→[Compulsively ON]
(2) Apply lock to the side guide

When the dehumidifying heater is not installed or the fan heater compulsively ON setting
is not enough, use the side lock as mentioned below.
• Lock the side guide
• Lock position is following 2 locations (front and rear)
Side guide unlocked Side guide locked
Table of contents
- 185 -
4.1.2. PF-707 Wrinkle on paper

(1) Symptom
When the thin paper (up to 91g/m2) is fed from PF-707, the wrinkle appears at the trailing
edge of the paper.
The symptom occurs more often when the Tray 5 (bottom tray) is used and at the 1st page
of a job. (Less occurrence from Tray 3 and 4 (top and middle trays))
Feed Direction
Occur at the
trailing edge of the
paper.
(Random position
in the CD)
(e.g. 1) (e.g. 2)
(2) Cause
(a) Wrinkle depressing ability is lowered by the wearing of PFU registration roller.
(b) PFU horizontal conveyance roller/1 and 2 gets worn and the speed difference occurs
between registration roller.
At the Tray 5 (bottom tray), the paper lead edge posture is more unstable than Tray 3 and
4 and the symptom occurs more often and worse.
(3) Solution
1. Change tray
When the symptom occurs at Tray 5 (bottom tray), use the Tray 3 (top tray) and Tray
4 (middle tray)
2. Change PFU pre-registration loop amount

Decrease PFU pre-registration loop amount.
3. Replace PFU registration roller and horizontal conveyance rollers 1/ and /2.
Replace all of the 3 rollers as a set. The rough indication of the replacement is around
1 million pages feeding.
Table of contents
- 186 -
4.1.3 PF-707 Paper skew of small size

(1) Symptom
When small size is fed (the auxiliary guide applied size), paper skew becomes larger.
(2) Cause
In case the auxiliary paper guide is used, when the air blows, the paper gets on the gap between
belt unit and auxiliary guide.
(3) Solution
Insert the PET sheet to block the gap between belt unit and auxiliary paper guide.
Attach the PET sheet referring to the following procedure.
- PET sheet attachment procedure -
1. Remove the small cover.
Pull out the tray to modify and remove the front cover (2 screws)
Small cover
2. Remove the auxiliary lift up plate (one each at front and rear)
Remove the auxiliary lift up plate, one each at front and rear (one screw each)
Remove the auxiliary lift up plates.
- 187 -
3. Temporarily fix the PET(190x20(mm)).

Be sure to attach the PET sheet to the auxiliary guide at machine rear first.
Pull out the auxiliary guide machine rear.
Peel off the release sheet of the PET and temporary attach the top part.
While the temporary attachment, the top 2 to 3mm should protrude as shown below.
Base
line
4. Set the side guide at the most inner position. (Narrowest width)
- 188 -
5. Decide the distance between PET and paper feed suction belt.
While looking through the window which is prepared at step 1, slowly insert the tray until the PET
attached at step 3 approaches to the nearest position from the paper feed suction belt (should not
contact). Target is less than 0.5mm. However, if the PET sheet contacts with the belt, the belt
breaks.)
If the PET contact with the belt, reduce the protruding distance.
6. After deciding position at top position, attach rest of the PET sheet to the bottom.
7. Attach PET to front side

Repeat the step 3 to 6 work for the auxiliary guide.
8. Reinstall the removed parts

Attach the auxiliary lift up plates removed at step 2 and tray small cover removed at step 1.
Note
When the thin paper (up to approx. 90g/m2) is fed, the edge of paper may be caught by the PET
sheet and chain feed or multi-feed may occurs.
Table of contents
- 189 -
4.1.4 PF-707 Corner fold (dog ear) and conveyance JAM of small
size
(1) Symptom
When using the small size (Width near to B6S, 5.5x8.5S), the corner of the lead edge side is
folded (front side is folded down side)
Caused by the corner folding, conveyance JAM occurs at the downstream of the PFU tray exit.
Corner folded
location
Feed direction
(2) Cause
When the edge of the paper is not suctioned by the belt, this part sags due to the air from the
lead edge.
When the paper is conveyed with this state, the paper edge hits the tray and the paper corner
are folded.
 The symptom occurs only with the paper which cannot be suctioned (B5S, 5.5x8.5S etc)
(Indicated in red line in the figure below)
 If the edge of the 1st sheet is lifted up by the floating 2nd or later sheet, the symptom does
not occur. (Blue line in the photo below)
Suction belt unit
1st sheet
(Not 2nd or later
occurring) 1st sheet sheets
(dog-ear occurs) (lift up the 1st
sheet)
The condition symptom tends to occur

 High humidity environment (moisture slows down the 2nd and later paper to float)
 Paper weight 91g/m2 or less (especially, when it is not stiff enough, the edge of paper
sags)
(3) Solution
To reduce the power to push down the paper edge, set 1 or more step(s) lower value for the
Lead Edge Air Level Setting than Auto setting.
[Machine] →[Paper Setting]→[Change Set] →[Air Assit]→[Manual]→[Lead Edge Air Level

Setting]
See paper behavior and decide the optimum value.
Table of contents
- 190 -
4.2.1. J-1710 countermeasue

(1) Symptom
Frequent jam (J-1710) occurs during paper registration because next sheet overruns.
(2) Cause
The overrun tends to increase if these clutches become loose due to the load of the brake for
PFU horizontal conveyance & for intermediate conveyance of main body. Then, when the
overrun becomes larger than threshold, the jam occurs.
(3) Solution
1. Permanent solution for mass production line(PF-602m)
1. Torque limiter has been added to the drive section for the pre-registration roller. This
reduces distance of the overrun.
Note:
It is not compatible with the old type PFU because it affects machine frame design.
2. Material of the pre-registration roller has been changed to non-magnetic type.
Because the clutch performance decreases once it gets magnetized.
3. Schedule
Machine: PF-602m
Applied date: 4th July 2014
Cut in: A0U4WY2000889
NOTE:
C1060/C1070 has added with another counter measure from the beginning of the mass
production.
2. Solution for MIF

1. Attach the brake kit to intermediate roller of main body & pre-registration roller of
PFU.(TNBT1300331JP)
For Main body: C7000/6000 brake kit p/n: A1DUR90200
For PFU: PFU brake kit p/n: A0U4R90100
If you need to apply the torque limiter to the old type PF-602m,
the whole horizontal conveyance assy should be replaced;
Part: Whole of the horizontal conveyance Assy
p/n: A0U4R70100.
NOTE:
A0U4R70100 is only available for PF-602m(A0U4WY2)
It is not available for PF-602(A0U4WY1)
2. For PFU, replace pre-registration roller to non-magnetic type.

For PFU:Part: Registration Roller /Lower p/n: A0U4711000
NOTE:
Recommend replace a pre-regit clutch at the same time.
Subject Model
Main body: bizhub PRESS C7000/C7000P/C6000/C70hc
bizhub PRESS C1070/C1070P/C1060
PFU: PF-602/PF-602m
- 191 -
Refer to following applicable PFU for each countermeasure parts

Counter
Couter
Regist Roller Measure
Measure
(Non-magnetic Brake Kit Parts
ASSY for PF-
type) about Torque
602m
limiter
(Replacing (Replacing (Mounting (Replacing
whole ASSY) Part) Part) Part)
Horizontal
A0U4R70100 - - -
conveyance assy
Pre-registration roller - A0U4711000 - -
A0U4A71200
*2
A0U4R70100
Counter measure 56AA17471
Parts for overrunning.
- - A0U4R90100 56AA40490
(Torque limiter / Brake
A03U850101
kit)
A0U4719500
A0U4719600
A0U4R70300
PF-602
N/A *1*3 (OK)*3 OK N/A*3
(A0U40Y1/A0U4WY1)
PF-602m (A0U4WY2)
OK (OK)*3 OK N/A*3
Before Modified
PF-602m (A0U4WY2)
OK OK - OK
Modified *4
OK=Available to replace, N/A=Not Available to replace, (OK)=Available to replace,
but not guarantee due to lack of evaluation.
*1 PFU Drive board for PF-602(A03XH01017) is not available to attach with the new
horizontal conveyance assy(A0U4R70100).
The new horizontal conveyance assy(A0U4R70100) is only compatible for PFU Drive
board for PF-602m(A0U4H02000).
*2 These parts are hard to assemble because it is frame of its unit.
*3 It is not guaranteed due to lack of evaluation.
*4 Cut in S/N : A0U4WY2000889
- 192 -
3. Procedure of mounting new solution

Component Parts
Parts number name Component Quantity Remarks
A1DUR90200 C7000/C6000 Brake Brake Plate (ADU) 1 For Main Body
Kit Brake Spring 1 Common for Main Body and
PFU
Bearing 1 Common for Main Body and
PFU
Screw M3x12 1 Common for Main Body and
PFU
A0U4R90100 PFU Brake Kit Brake Plate (PF- 1 For PF-602/PF-602m*
602)
Brake Spring 1 Common for Main Body and
PFU
Bearing 1 Common for Main Body and
PFU
Screw M3x12 1 Common for Main Body and
PFU
A0U4711000 PF-602 Registration Non-magnetic Pre- 1 For PF-602/PF-602m*
Roller /Lower registration Roller
.NOTE: Please make sure the shape of metal plate. It is different between PFU and
Main body.
PF-602m is planning to modify for mass production line at July 2014.
KMI recommend to replace the pre-registration clutch(CL12) at same time.
For Main Body For Main Body
For PFU
For PFU
Image 1 :The state of the metal Image 2 :The state of the metal
plate only. plate with bearing.
- 193 -
Mounting procedure (For Main Body)

Component
Metal plate
Spring
Bearing
け
Attach to the roller shaft of the

right rear side at ADU.
- 194 -
1. Remove a duplex section cover Rt.
2. Remove a intermediate conveyance clutches/2 (CL4) and a bearing for intermediate

conveyance roller/2.
Remove a intermediate
conveyance clutches(CL4)
and E-ring, bearing for
intermediate conveyance
roller/2.
3. Change a screw and remove a bearing of rear side.
Rear side of ADU
- 195 -
Change a screw from (M3x6) to (M3x12) .

*Original screw(shorter) => New
screw(longer)
Note : Do not
touch the lower
screw.
(It has no
relation with
this
modification.)
Remove a bearing of
intermediate
4. Attach a countermeasure jig (bearing & metal plate) to shaft of intermediate
Slide the shaft to machine front direction.

And then attach a countermeasure jig
(bearing & metal plate).
Reinstall the original bearings (front/rear).
Please mind the attaching

Attach a spring
direction of the bearing.
5. Attach a spring to countermeasure jig and replaced screw.

6. Reinstall the intermediate conveyance clutches/2 (CL4) and duplex section cover.
- 196 -
Mounting procedure (For PFU)

Component
Metal plate
Bearing
け
Spring
Pre-registration roller / Attachment points

This photo is showing from the bottom side of the
horizontal Conveyance unit.
Front
Rear
Refer: The position is the

Attaching position roller of PF4 knob.
Replace the registration roller to non-

magnetic one.
1. Remove the Horizontal Conveyance unit of PF-602

Refer to Service manual v4.0 page G55-G56 "4.2.10 Horizontal conveyance unit"
- 197 -
2. Change a screw and remove a bearing.

Remove a bearing of Pre-
registration roller.
PFU602_Front side
PFU602_Rear side
Change TP
M3x6 to TP
M3x12
3. Replace pre-registration roller.
4. Attach a bearing & metal plate to shaft of pre-registration roller.
Slide the shaft to machine front direction.

And then attach a countermeasure jig (bearing & metal
plate).Reinstall the original bearings (front/rear).
4.
Note: Please mind the attaching direction of the bearing
and the plate.
- 198 -
5. Hook a spring to the metal plate.
Hook a spring to metal plate and the

screw replaced at step 2.
Note: Please mind the
attaching direction of the
bearing and the plate.
Note: Straight edge must

contact with paper guide plate
6. Reinstall the Horizontal Coveyance unit.
7. IMPORTANT: Update to the following FW

C7000 :ver.C-GMZ-40(GPZ-40/GQZ-40) or later. (CSES ID:DLBT1406822EN)
KMI recommend to update for ver.I0-GD3-40 or later at the same time.
C1070 : ver.C-GM5-12 or later. (CSES ID: DLBT1407227EN)
KMI recommend to update for ver.I0-GC3-11 or later at the same time.
Table of contents
- 199 -
4.3.1. Irregular correspondence of the main tray exit

(1) Symptom
The exit unalignment in a main tray occur due to electrostatic adsorption or electrostatic
repulsion.
(2) Cause
The neutralizing effect of the neutralizing brush adopted as dirt of paper leading edge
correspondence may not fully be acquired.
(3) Solution
Replace of the neutralizing brush of a main tray exit part.
Change part relative table

Present Replace parts
A4F37179(Q'ty2) A4F38999 (Q'ty 2)
A4F37180(Q'ty 1) A4F38998(Q'ty 1)
Replacement procedure
1. The main power switch turned OFF.
2. Remove the FS-532 from system.
3. Remove the outer cover following "G Disassembling/Reassembling" of the service manual.
4.
・ When PI-502 is connected PI-502
1. It removes, when PI-502 is connected.
Remove the cover(2 screws)
- 200 -
・When PI-502 is not connected
1. Loosen 2 screws.[1]
2. Remove the upper cover/Rt1[2] in the arrow-marked direction.
3. Remove the rear cover.

4. Remove 2 screws[1].
5. Open the front door[2], remove 2 screws [3] and then remove the upper cover/Rt2[4].
5. Remove 3 screws [1] and remove the upper cover/Fr1 [2].
- 201 -
6. Remove the front door.

Remove 7 screws [1].
7. Disconnect the connector [1] and remove the upper cover/Fr2 [2].
8. Remove 3 screws [1] and then remove the upper cover/Rr [2.]
- 202 -
9. Remove the upper cover/Md.

10. Remove 4 screws [1], and remove the sub tray [2].
11. Remove the exit part cover.
Exit part cover
- 203 -
12. Remove the 2 screws from the inside of a machine.
13. It removes, while rotating a cover.
14. Replace and stuck of the neutralizing brush.

Change part relative table
Present Replace parts
A4F37179(Q'ty:2) A4F38999(Q'ty:2)
- 204 -
A4F37180(Q'ty:1) A4F38998(Q'ty:1)
A4F37179⇔A4F38999 A4F37180⇔A4F38998
A4F37179⇔A4F38999
Attachment standard
A B C
A section detail view
Punch mark standard
Sheet metal edge standard
B section detail view
Punch mark standard
C section detail view
Punch mark standard
- 205 -
15. Assembly
Reinstall the preceding parts following the removal steps in reverse.
Table of contents
- 206 -

Troubleshooting Guide C1060

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TROUBLESHOOTING GUIDE

2 Paper conveyance failure

3.2 Error code

1.1.1. Cyclic white spot/black spot

• Intermediate transfer belt

• 1st transfer roller

• Opposing roller (?)

• 2nd transfer roller

1.1.2. Color Spots due to soilage inside machine

Drum cartridge stay

Fig. 3 Where to clean (inside machine) Fig. 4 Drum unit

Transfer belt cleaning unit

Separation claw unit

Main body ceiling

4. Clean the toner at the paper path

A. Transfer guide plate/Lw

B. Paper path steel plate 1

5. Clean the separation discharge unit with the blower brush.

Separation discharge plate unit

1.1.3. Color spots (black spots)

How to classify the cause

2. Toner issue (environment dependent)

→ If this does not improve, go to “3. Toner issue (environment independent)”.

3. Toner issue (environment independent)

1.1.4. White Spot due to the developing leakage (foreign material)

← Paper feed direction

White spots due to the

1.1.5. White dots from 2nd transfer unit

(a) At tray setting, change the 2nd transfer output

(b) Change 2nd transfer output in the administrator setting.

[Utility/Counter] → [Administrator Setting] → [System Setting] → [Expert Adjustment] →

[Machine] →[Paper setting] →[Change Set] →[Process Adj.]

(d) Optimize paper state

1.1.6. First thing in the morning, Attachment of white dusts like a

1.2.1 Line and uneven density countermeasure flow

Paper feed direction Paper feed direction

Paper feed direction Paper feed direction

(2) Apply countermeasure per symptom

Apply countermeasure per pattern

2. Visually check the parts and replace a problem parts

(b) When line is cut in each color

(c) No line on Test pattern No.58.

(b) There is line on image crossing the paper feed direction

(c) There is no line but uneven density on the entire paper

3. Conduct [Gamma offset adjustment]

4. Conduct [Density Balance Adjustment].

(d) Both line and uneven density can be seen

1.2.2. White lines (to sub-scan direction)

Paper feeding direction

• Developing unit caused line

• Drum scratch caused line

(b) Sharp white line appears in single color

(d) White line commonly appears on all colors

(e) White band commonly appears on all colors

• Fusing belt shifting range (about 10mm) banding

(b) Developing unit caused line

(d) Foreign material in the laser beam path

(e) 2nd transfer roller/Up gets soiled

(f) Transfer belt filming

(g) Fusing belt shifting range banding

1.2.3. Gloss line caused by fusing paper exit roller

2. Change of fusing temperature

1.2.4. Banding in the main scan direction on halftone image printed