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Social Movements
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Social movements
Research into social movements dates back to at least the 1950s, when researchers
started to look at how individual behavior could transform into collective action
toward social change. However, movements were not seen as strategic, organized, and
rational efforts on behalf of a cause. Instead, they were treated as a negative, irrational,
and disruptive form of crowd behavior and social unrest that posed a threat to the
norms and values of the existing social order. Scholars aimed to better understand
this chaotic social upheaval through collective behavior and the group processes
underpinning it. However, they largely neglected both social movements’ positive
influence on social change and the more strategic and organized elements that started
to materialize in the wake of the rise of influential social groupings such as the peace,
civil rights, and environmental movements.
The International Encyclopedia of Strategic Communication. Robert L. Heath and Winni Johansen (Editors-in-Chief),
Jesper Falkheimer, Kirk Hallahan, Juliana J. C. Raupp, and Benita Steyn (Associate Editors).
© 2018 John Wiley & Sons, Inc. Published 2018 by John Wiley & Sons, Inc.
DOI: 10.1002/9781119010722.iesc0163
2 S O CI A L M O V E M E N T S
Borrowing insights from the organization studies literature, the dominant paradigm
guiding social movements research started to change around the 1970s. Since then,
social movements scholars have emphasized how movements aim to achieve their
mission by mobilizing resources (McCarthy & Zald, 1977), taking advantage of political
opportunities (Tilly, 1978), and framing issues in advantageous ways (Benford & Snow,
2000). More recent work has also started to examine how social movements pursue
their agendas by engaging in hegemonic struggle (Hensmans, 2003; Van Bommel &
Spicer, 2011).
These four strands in social movement research bring different perspectives to the
question of how collective action succeeds or fails to change social realities. Each per-
spective has important bearings on our understanding of the effectiveness of strategic
communication, particularly in contexts and times of collective upheaval in which the
private and public spheres intermesh substantially. In such contexts and times, corpo-
rations, nongovernmental organizations (NGOs), nonprofits, and other organizations
willing to advance a mission of change have the opportunity to interact with social
movements and advance their interests and values within a broadened public–private
sphere. Following Hensmans (2003), within this perspective all organizations listed
above as aiming to advance a mission of change have the opportunity to become social
movement organizations: ideological actors that enlist in movements or countermove-
ments to maintain (incumbent organizations) or gain (challenger organizations) the
ability to articulate salient issues, grievances, and purposes in institutional fields, that
is, to define the legitimate boundaries and objectives of strategic communication. We
examine various traditions of social movement research and how they aim to reach their
objectives. We also propose a number of future avenues of research to provide insights
into how organizations can go beyond narrow issues of self-interest and communicate
purposively to advance their missions and change social reality.
Resource mobilization
Up to the early 1970s, scholars conceptualized social movements as relatively rare,
transitory phenomena of a strictly noninstitutionalized and almost irrational kind.
Resource mobilization theorists drew on the dynamics of the civil rights movements
of the 1960s to challenge these assumptions (e.g., Jenkins, 1983; McCarthy & Zald,
1977). Resource mobilization theory argues that social movements are formed for
the rational and strategic resolution of social group grievances. Social movement
leaders are entrepreneurs who effectively mobilize scarce resources such as expertise,
funding, organizing facilities, communications media, and technologies (McCarthy
& Zald, 1977). These resources often come not from the direct beneficiaries of the
social changes pursued but from a “conscience constituency” of the wealthy and
the affluent middle class (including college students). They are also the result of
institutional cooptation of private foundations, social welfare institutions, mass media,
universities, governmental agencies, and even business corporations. By capturing
the shift from noninstitutionalized movement resources to institutionalized sources,
resource mobilization theory, in effect, theorized the emergence of professional social
movement organizations led by professional, full-time paid staff, drawing on resources
S O CI A L M O V E M E N T S 3
from conscience constituencies rather than a large direct membership, and engaging in
actions that “speak for” rather than involve an aggrieved group (Jenkins, 1983, p. 533).
Framing
During the late 1990s, framing came to be regarded, alongside the processes of resource
mobilization and political opportunity, as a central dynamic in understanding the char-
acter and course of social movements (Benford & Snow, 2000). Framing entails mobi-
lizing “action-oriented sets of beliefs and meanings that inspire and legitimate activities
and campaigns” (p. 614). The framing school articulated what had remained latent in
both the resource mobilization and political opportunity structure theories; namely that
4 S O CI A L M O V E M E N T S
Discursive hegemony
More recently, scholars have begun to seek to understand social movements as engaged
in hegemonic struggles. This last school of thought on social movements sheds light
on how discursive possibilities to challenge and reframe incumbent issues and solu-
tions are grounded in power constellations and discursive mobilization tactics. A main
assumption of the “discursive hegemony” school is that all institutional fields structure
themselves around the power asymmetries that are discursively established between
their members (Crozier & Friedberg, 1995). In other words, the dynamic underlying
S O CI A L M O V E M E N T S 5
increasing the stock of floating signifiers it used to describe its activities and drawing
on increasingly abstract nodal points that gave some coherence to its diverse activities.
Still, by presenting and communicating the movement in such a way that it came to
appeal to a wide range of stakeholders, Slow Food faced a dilemma. It had to balance
presenting itself as a more mainstream social movement organization with maintaining
its grassroots authenticity. A failure to do so would have resulted in its either remaining a
niche movement of gourmets with limited appeal or being accused of selling out its val-
ues. Successfully managing this balancing act required considerable strategic action and
savvy communication. For this purpose, Slow Food employed a broad range of protest
strategies that combined autonomy and engagement when challenging fast food. For
instance, the movement developed a more centralized and formal political agenda with
national and international (political) elite actors, while on the other hand continuing
with a local and grassroots agenda of involvement in farmers’ markets, tastings, com-
munity gardens, and school education. With this combination, the movement managed
to broaden its appeal to a wide range of stakeholders who could all identify sufficiently
with the movement’s message and actions.
From a strategic communication perspective, the extended example above shows
Slow Food’s extensive, purposeful, and varied use of communication to fulfill its mis-
sion. At the same time, it highlights the inclusive multistakeholder perspective that is
pivotal for a movement to gain legitimacy and succeed. Finally, the Slow Food case
brought to the fore the more collective, participative, and emergent nature of an orga-
nization, as its strategic choices about how it should be positioned within a broader
field, whom it wanted to engage with, and how it was organized emerged.
Taken together, the four perspectives discussed above offer a better understanding
of how social movements, and their leaders, can utilize strategic communication in
their aim to achieve critical mass. As shown, for instance, by the Slow Food example,
creating a strong collective around a social movement requires a variety of strategic
choices and actions in which strategic communication plays an important role. So, how
do social movement leaders make use of forms of strategic communication as they aim
strategically to seek members, build alliances, and expand the movement’s base?
More than resource mobilization and political opportunity structures, the framing
and discursive perspectives highlight the importance of how successful social move-
ments manage to establish a large group of supporters by providing broad meaning to
the movement’s cause. What sets social movements apart from more institutionalized
advocacy organizations like NGOs is that they require much more active and direct
engagement from grassroots participants—consumers, supporters, and also social
network activists. As the final direction of an emerging social movement is very much
open to contention, grassroots participants have considerable communicative leeway
to set the movement’s strategic direction. Hence, where the leaders of institutionalized
advocacy organizations would tend to direct and rein in grassroots activism and
direction-setting through tightly controlled forms of strategic communication, the
8 S O CI A L M O V E M E N T S
Future directions
Taking into account the strengths and flaws of the four schools of thought discussed
above, we suggest several future directions for research at the intersection of social
movement theory and strategic communication. Understanding of the effectiveness of
strategic communication is still flawed, particularly in contexts and times of collective
upheaval in which the private and public spheres intermesh substantially. In partic-
ular, we still know very little about how organizations aiming to promote a mission of
change interact with social movements to best communicate and advance their interests
and values. Under what conditions do organizations choose (i) to become fully enlisted
participants in a social movement and provide direction to an emerging or counter-
movement, or (ii) to keep their distance so as not to become embroiled in unpredictable
turns of events?
Social movements have always been concerned with democracy—keeping power-
holders accountable, but also often advocating alternative conceptions of that form of
S O CI A L M O V E M E N T S 9
government (Della Porta, 2009). This opens up an interesting avenue of research from a
strategic communication or rhetorical perspective. Following Laclau (2014), rhetorical
entry into the public space of democracy is not an entirely rational choice. Rhetorical
resonance and consequent engagement with hegemonic nodal points and chains of
equivalence can make entry inevitable and even desirable. Meaning travels by contiguity
from one moment to another in chains of equivalence; the meaning of one moment can
contaminate the others beyond initial rational choices of (non)engagement.
In this regard, it would be interesting to contrast Laclau and Mouffe’s perspective on
agonistic democracy with the deliberative democracy school on corporate involvement
in democracy, which has also caught the attention of the strategic communication com-
munity. The deliberative democracy school of thought explicitly conceptualizes firms as
“political actors” (Scherer & Palazzo, 2007). Identifying civil society as the main locus
of political action by firms, these scholars advocate an active prosocial role for firms
at the international level—the most important locus of society and community values
in the twenty-first century. By contrast, agonistic democracy motivates all meaning-
ful democratic participation in terms of engagement with a less rationalizable factor:
antagonistic frontiers that delineate the boundaries of collective identities. Drawing on
the example of the populist movement Podemos in Spain, Mouffe (2013) concluded
that there cannot be a collective identity without antagonism and, since collective iden-
tities are an integral part of politics, there is no politics without antagonism. In the
same vein, Hensmans (2010) has explored how Dutch cooperative banks and English
building societies rose to prominence by being drawn to specific societal antagonisms
that commercial banks could not or would not engage with. By signaling that passions
cannot be eradicated from democratic politics, these scholars have opened a promising
avenue of research into the workings of antagonism and passion in corporate strategic
communication in the public sphere.
Another important area for further research concerns the question of how social
movement activism that is considered successful actually succeeds in effecting sub-
stantial changes in behavior. None of the four schools of thought previously discussed
elaborates on this issue. For instance, Sakuma-Keck and Hensmans (2013) studied
the extent to which the sustainable investment movement managed to change asset
managers’ fundamental behaviors and beliefs in the wake of their adoption of the
environmental, social, and governance (ESG) procedures advocated by the sustainable
investment movement. Remarkably, the authors found an inverse relation between asset
managers’ actual behavior and their strategic communication about the importance of
ESG criteria. In other words, the more asset managers communicated about their adop-
tion of ESG procedures, the more this adoption was ceremonial rather than substantial.
The strategic communication literature can offer further useful insights here.
Recent research has started exploring the link between social movements and cor-
porate social initiatives. For instance, building on the premise that social movements
reflect ideologies that direct behavior inside and outside organizations, Georgallis
(2016) identified mechanisms by which social movements induce firms to engage with
social issues. This calls for more attention to be paid to the intra-firm effectiveness of
strategic communication. For instance, Hensmans (2015) found that change champi-
ons in a large chemical firm used a “Trojan horse” communication strategy to translate
10 S O CI A L M O V E M E N T S
the movement for greater financial and environmental transparency into substantial
organizational change. Clearly, there is a lot of scope for further research on the relation
between social movement activism, target audiences’ strategic communication about
change, and actual changes in their behavior.
Finally, social movement scholars often emphasize cases of successful change.
Following the above arguments, we call for greater attention to the analysis of cases of
failure. For instance, what can firms, NGOs, and other social movement actors learn
from failure and how does this relate to strategic communication? Considering new
media and communication technologies, which means of communication used by
social movements are more or less effective? How does (a lack of) engagement with
the state impact on success or failure over time? The role of the state differs across
developed and emerging economies. We therefore call for comparative studies of
African, Asian, South American, and Western contexts as they affect social movements
and their strategic communication. A comparison of Chinese and Western contexts
seems particularly appropriate.
In sum, the research traditions of social movement theory and strategic commu-
nication have to date developed largely in isolation from one another. However, with
the increasing attention paid by social movements scholars to processes of framing,
discourse, and communication and the simultaneous move on the part of strategic
communication scholars to apply a broader and more integrative approach to their dis-
cipline, many opportunities for cross-fertilization remain to be explored.
SEE ALSO: Activism; Advocacy, Internal and External; Civil Society; Framing; Resis-
tance
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Further reading
Davis, G. F., McAdam, D., Scott, W. R., & Zald, M. N. (Eds.). (2005). Social movements and orga-
nization theory. New York, NY: Cambridge University Press.
Della Porta, D. (2011). Communication in movement: Social movements as agents of participa-
tory democracy. Information, Communication & Society, 14(6), 800–819.
12 S O CI A L M O V E M E N T S
Kriesi, H., Della Porta, D., & Rucht, D. (Eds.). (1999). Social movements in a globalising world.
Basingstoke, UK: Palgrave Macmillan.
Tilly, C., & Wood, L. J. (2016). Social Movements 1768-2012 (3rd ed.). Abingdon, UK: Routledge.