Ricoh Global Scan Service Manual GSNX 2.0

Product Support Guide
Ricoh Americas Corporation GSNX 2.1.3
PRODUCT
SUPPORT
GUIDE
GlobalScan NX 2.1.3
RICOH Corporation Proprietary/Confidential –

for INTERNAL USE ONLY 1
PRODUCT SUPPORT GUIDE

GSNX 2.1.3
PURPOSE
This document is intended to provide a general outline and guide of support for GSNX 2.0
as referenced in this guide. This document many contain information that is not
available in service manuals, operators manuals or installation guides. The
information is provided for trained Ricoh Americas Corporation service personnel and
authorized dealer organizations only. This document may also include a general
overview of common technologies and more specific technical information regarding
Ricoh Americas Corporation solutions and products.
NOTICE
This document may not be reproduced or distributed in whole or in part, for any
purpose or in any fashion, without the prior written consent of the Technology Support
Service Center Atlanta, Georgia. Sole discretion, is retained, to grant or deny any such
consent to any person or party. All product names, domain names or product
illustrations, including desktop images, used in this document are trademarks,
registered trademarks or the property of their respective owners. They are used
throughout this document in an informational or editorial fashion only. Ricoh Americas
Corporation does not grant or intend to grant any right to such trademarks or property
to any third parties. The use of any trade name or web site is not intended to convey
endorsement or any other affiliation with Ricoh products. Although best efforts were
made to prepare this document, Ricoh Americas Corporation makes no representation
or warranties of any kind with regard to the completeness or accuracy of the contents
and accepts no liability of any kind including, but nor limited to performance,
merchantability, fitness for any particular purpose, or any loses or damages of any
kind caused or alleged to be caused directly or indirectly from use of or information
contained within, this document.

Table of Contents
PRODUCT OVERVIEW ...........................................................................................................4
NEW FEATURES ....................................................................................................................5
NATIVE 64-BIT SUPPORT ......................................................................................................8
SYSTEM REQUIREMENTS................................................................................................... 12
System Requirements for GlobalScan NX Server Edition ................................................................... 12
System Requirements for GlobalScan NX Serverless Edition ............................................................ 13
System Requirements for GlobalScan NX AdminTool ........................................................................ 13
Supported WebDAV Servers ............................................................................................................... 14
Installation Restrictions ........................................................................................................................ 14
Version Compatibility between V1.x and V2.x ..................................................................................... 14
PRODUCT LICENSING & ACTIVATION ............................................................................. 16
BUSINESS MODEL ............................................................................................................... 16
SERVICE AND SUPPORT INFORMATION .......................................................................... 17
Models Supported ................................................................................................................................ 17
Supported File Formats ....................................................................................................................... 17
Security ................................................................................................................................................ 17
Limitations ............................................................................................................................................ 17
Ricoh and/or Third-Party Support ........................................................................................................ 18
Product Codes ..................................................................................................................................... 18
SUPPORT CONSIDERATIONS ............................................................................................ 18
Field Support Effort Estimations .......................................................................................................... 21
FIELD SUPPORT .................................................................................................................. 22
Major Account Escalation Support....................................................................................................... 22
Technical Support ................................................................................................................................ 22
Product Support Guide ........................................................................................................................ 25
Advanced Product Support .................................................................................................................. 25
Support Reference URLs ..................................................................................................................... 25
Support Information ............................................................................................................................. 25
Web Support ........................................................................................................................................ 26
TECHNICAL TRAINING AND DOCUMENTATION ............................................................... 26
Technical Documentation .................................................................................................................... 26
Technical Support Training .................................................................................................................. 27
QA PLANNING / TESTING: NEED....................................................................................... 27
APPENDIX “A” ..................................................................................................................... 28
Support & Maintenance Agreements ................................................................................................... 28
Maintenance & Service / Installation / On-Site Support ...................................................................... 28

PRODUCT OVERVIEW
GlobalScan NX is a versatile document capture and distribution solution that turns
your departmental MFP into a powerful network scanner. As a convenient electronic
routing system, GlobalScan NX enables better day-to-day management of document
workflow. Specifically, GlobalScan NX adds intuitive "Send-to" Services to the MFP,
so that the device you are accustomed to using as a copier/printer, can also support
scanning of paper documents. Using GlobalScan NX's intuitive graphical display, you
can quickly and easily scan documents to valid email addresses, network shared
folders, and/or FTP/WebDAV servers. It provides
 Simple UI to improve the customer’s productivity

 Administration tool to set up workflow configuration easily
 Server-less solution for cost conscious customers
Serverless Edition
The GlobalScan NX AdminTool software is installed on a PC (both client and server

operating systems are supported), and the GlobalScan NX SDK application is installed
on MFPs via a VM Card. Up to 750 MFPs can be managed by one AdminTool. All
services and related processes necessary for document distribution are performed
within the MFPs.
Server Edition
The GlobalScan NX Server program and AdminTool software are installed on a
dedicated server, and the GlobalScan NX SDK application is installed on MFPs via a
VM Card. All services and related processes necessary for document distribution are
performed by the server. The server program can perform resource-heavy processes
which cannot be performed on the MFP.
There are three types of Server Programs.
1) Business Server (Server32) 32 MFPs can be managed.

2) Enterprise Server (Server750) 750 MFPs can be managed.
3) Business Server Lite (5 MFPs can be managed).
 Failover and load balancing functions are implemented

 Distribution using Kerberos is supported
Note:
The failover function and distribution using Kerberos will be made available as options
for the Business Server.
NEW FEATURES / FIXES

Below in v2.1.2
Category Title Comments
New Model
To newly support MP 6002/MP 7502/MP 9002
Support
PC/OS for To update the JRE Version
01 System Server/Utility Java SE 6 update 31 (32/64bit)
Environment PC/OS/Browser
for To update the FlashPlayer version (11.2.202.228)
Administration To support Ver10.0.4 of Firefox ESR Edition
Tool
Image Log To change to be as standard from the current global
Capture Plug-in assets.
[BEFORE]
To select the destination (URL, site, library) through the
Admin Tool
02
[AFTER]
Additional Enhanced MS
Enable to enter/select the distribution destination from
Features SharePoint
the operation panel of device.
Server Plug-in
The existing customers of SPS plug-in can also enjoy
the enhanced mode, if GS-NX is updated to V2.1.
*No support for the One-touch Scan, but to be supported
by static SPS plug-in(current one).

[New Option Plug-in]

This plug-in scans the specific area of the image data
and the result can be used for the metadata.
*An editor(Zone OCR Form Setting Tool) is also
Zone OCR installed when you install this plug-in.
Plug-in *If customer want to use this plug-in together with
HotFolder Plug-in, they need to purchase Zone OCR
Plug-in for HotFolder. If not, the job will failed to the
Zone OCR.
*Not supported for TIFF(JBIG2) and PDF.
[New Build-in Plug-in]
This plug-in divides the job through the number of
Section Splitter sections. For example, Zone OCR plug-in is unable to
OCR for each section when in receiving a job with
multiple sections bundled.
[BEFORE]
To synchronize to the devices after being configured at
the server
[AFTER]
Profile
To display the synchronization on MFP, if there is no
Synchronization
profile information.
from Device
Enable to request the synchronization from MFP with
operation panel
the IP address of the Admin Tool under the following
conditions.
*Not using SSL for the Admin Tool.
*Not available for the 4-line display MFPs.
To support ACS function carried in the MFP scanners
Auto Color *Available for MFPs on or after 09A
Select *Color documents to be converted to jpeg, while black
and white ones to tiff.
[BEFORE]
Unable to share the loadbalance server between the
primary server and the secondary server, when in case
Failover
of failover
Support
[AFTER]
（Active-Active
Enable to share the loadbalance server between the
model)
primary server and the secondary server when in case
of failover.
Enable to select the priority among the servers
Selectable [BEFORE]
OCR mode Unable to change the configurations

[AFTER]
To be selectable among the following modes through
Admin Tool
-Balance
-Recognition Rate Priority
-Speed Priority
[BEFORE]
Length of the public key of the Site Certificate to be
Secure
RSA1024bit
comunication
[AFTER]
To support RSA2048bit
Extending the [BEFORE]
number of Job can be transferred only once.
times to use
[AFTER]
Flow Redirect
Job can be transferred up to ten times
Filter
Automatic
Error jobs to be deleted automatically after a certain
delete of error
period. (Originally requested in V1.5.2.7)
jobs
[BEFORE]
To remain the All the data to be deleted except for the log files from
jobs when in MFP's HDD when in updating
updating the [AFTER]
embedded Jobs remaining in the MFP to be kept undeleted when in
modules updating the embedded modules, which enables to retry
the error jobs in the MFP after the update.
[BEFORE]
File names to Distributed file name is not listed in the detailed job log.
be kept job log [AFTER]
files To keep the file names by adding the extra column of
'destination'
Change of the [BEFORE]
message on the Unable to distinguish which items are incomplete.
display panel
[AFTER]
when in setting
To distinguish which items are incomplete
Project
Schedule [BEFORE]
backup function To support Server edition only
for the
serverless [AFTER]
Serverless edition to be supported.

The paper orientation issue is fixed;

To fix the issue Ex) If the original document is portrait with the area of
of paper the characters being set as landscape, scanned
orientation document came as landscape.
This is one of the bug reports created by PTEC.
Character
To fix the text conversion error from QR code of
corruption of
Barcode Plug-in
Barcode Plug-in
Communication
between IIS To fix the communication error when the using IIS.
and Jetty
Authentication
profile used by
Kerberos To fix to import the authentication information for the
Option for proxy plug-ins when in importing the Profile
03 Bug Fix
user is not
imported
To fix to put the file name in the column of destination,
Configuration in
when there already exists a same name file in the other
SharePoint
folder.
[BEFORE]
To synchronize the same authentication profile to every
Synchronizing MFP, when multiple MFPs are selected in the Admin
authentication Tool
profile to the [AFTER]
multiple MFPs To synchronize the authentication profile to each MFP
individually, when multiple MFPs are selected in the
Admin Tool.
To fix the issue To fix that URL Link was not attached in the mail when
of SPS Plug-in the document is distributed to the SharePoint.
The OCR engine has changed to Abbyy (as of v2.0). In addition, the following
additional features have been added:
 64bit Native Support for Windows2008 R2 (V2.0)

 Business Server Lite (For RAC/RA/RCN in V2.0)
 Embedded Software to be Activated through eDC-i (V2.0)
 New Model Support for GW+ Controller and 4.3-inch-size Operation Panel
NATIVE 64-BIT SUPPORT

While the GSNX application now supports 64-bit natively, the following plug-ins work
as WOW64 even if installed with 64-bit installer because of a limitation in an external
library:
 OCR Plug-in
 PDF Convertor
 Barcode Plug-in
 RightFax
 Send to Printer
 Image Converter
 Image Correction
 Installer
 Hot Folder Monitoring Tool
 Activation Tool
Below changes in v2.1.3:

PC/OS for Server/Utility Same as for v2.1.2
01 System
Environment PC/OS/Browser for Same as for v2.1.2
Administration Tool
To change PDF convertor using ABBYY PDF
To change PDF library
library
To change Barcode Plug-in using ABBYY barcode
To change barcode library
library from SPIRIT library.
[BEFORE]
Enhanced SPS plug-in 2.2.0.0 or former requires
site level access permission for any users.
It will be removed.
[AFTER]
[Enhanced MS Sharepoint Change site connection test specification when
02 Plug-in] SPS site selection is enabled.
Additional Support flexible user When SPS site selection is enabled, enhanced
Features permission level. SPS plug-in 2.2.0.0 or former checks only the
connection with the specified host, but it does not
check the site is accessible or not. So, even if the
site URL path is invalid, it shows OK message as
long as the host URL is accessible. (and the user
will get the connection error on MFP operation
panel)
When using SSL connection, GSNX is able to
To be able to connect connect without importing the SSL certificate. By
without importing the SSL this setting, the certificate is not required for all
certificate SSL communication of all import the
certificate(HTTPS, SMTPS, LDAPS etc)

4 languages are added in OCR language. And

another thing, Chinese is added in OCR language
because Chinese edition is merged in EXP edition.
-Danish
-Portuguese
-Norwegian
Additional languages -Russian
support -Simplified Chinese
These languages are listed in the language

selection ComboBox of the following plug-ins.
-PDF Converter plug-in
-OCR plug-in
-Zone OCR plug-in
Fix the problem that failed
to get / deliver to home
folder, when the name of
To fix the issue.
an organizational unit
(OU) contains the forward
slash character (/).
To fixed the bug.
[Image Convertor] [Conditions of occurrence]

It takes extremely much When all the following conditions are met.
time for image correction ・GSNX V2.1 or later
in certain conditions. This ・Native 64bit mode
issue will be solved. ・Destribution Flow includes Image Converter
・Input the data has many page(Approximetely 15
pages or more)
Fix a problem that SendToFolder plugin send file
duplicately to server when all the following
conditions are met.
[Send to Folder]
SendToFolder plugin ・SendToFolder is set as using OneTouchScan
send file to server
mode and HomeFolderDelivery mode.
duplicately.
・The flow includes job split flow
ex: Section Splitter plugin
ex: Barcode split
Update Readme.txt:
If user want to data-takeover-installation about
[HotFolder Plug-in/Zone Hotfolder Plugin or ZoneOCR plugin,
OCR Plug-in] user need to export plugin information operation
Update the Readme before unistallation of the plugin
and import the information after re-installation of
the plugin.

Fix the ACL problem that failed to login a project,

when the following conditions are met:
・the project is set to use an ACL and configured
To fix the ACL problem with AD or AD passwordless authentication profile.
・the login user belongs to a group of the ACL
domain, but also belongs to a group of other
domain.
Fix the problem that you can not connect with
(StartTLS) LDAPS in the circumstance that do not
To fix the LDAPS
allow plain-text based communication but only
connection problem
SSL.which was made by the former configuration
of the LDAP server.
When all the following conditions are met, it fails to
create searchable PDF and outputs error message
on system log.
-"Create Searchable PDF" is "YES" in PDF

Fails to create searchable converter plug-in.
03 Bug Fix PDF in Chinese -"Chinese" is selected for the language of
searchable PDF in PDF converter plug-in.
-"Size Divide" is selected in Option Screen of E-
mail plug-in.
-"Logical Division" is selected in Option Screen of
E-mail plug-in.
Support special characters in URL.
Enhanced SPS plug-in 2.2.0.0 or former does not
support special characters such like white spaces
in URL. However, Microsoft Sharepoint
Support special specification allows to specify white spaces in its
characters in URL. site/folder/file URL.
http://support.microsoft.com/kb/905231
Fix a bug that it is not possible to connect to the

library that has no folder. (Kerberos mode only)
In folder plug-in, if the specified foloder path
To fix the incorrect log file contains chars forbidden in URL, inproper logs will
be obtained.
New ConfigUtil (CE) tools (in v2.1.3)

[CE Setting Tool]
When project log-out,
02
embedded screen goes to
Additional
another Xlet whose *This is ported function from customization
Features
productId was set in CE
setting tool.
[CE Setting Tool]

When user card-
authentication with
Ringdale on *This is ported function from customization
authentication dialog of
GSNX, login process will
be executed immediately.
After scanning(complete or cancel), project log-outs.

[CE Setting Tool]
Auto logout after scanning
*This function is porting from customization
Three functions below have been added.
①：auto-logout function.
this is how to enable the function the default trigger
time is 600s
[CE Setting Tool]
②：auto-restart function.
Auto syncronization of
Secondary/Loadbalancing the GSNX windows service on the secondary
Server server or load balancer server or both will restart
automatically after the synchronizing process is
finished.
③：auto-synchronize function
the synchronizing operation will be executed
automatically when auto-logout function is called
The maximum page of
The maximum page of multi-page PDF has been
multi-page PDF has been
raised from 100 pages to 500 pages.
raised
The maximum page of
The maximum page of multi-page TIFF has been
multi-page TIFF has been
raised from 100 pages to 500 pages.
raised
SYSTEM REQUIREMENTS
SYSTEM REQUIREMENTS FOR GLOBALSCAN NX SERVER EDITION

Computer: Windows compatible machine
CPU: Xeon 5000 or later is recommended
Main memory: 2.0GB or more recommended
Hard disk:
- Program: 1.0GB or more of free disk space
- Data storage: 2.0GB or more of free disk space
Monitor: 1024x768 pixels or better
OS: Windows Server 2003 Standard/Enterprise Edition SP2 [32bit/64bit(uses WOW64)]
Windows Server 2003 R2 Standard/Enterprise Edition SP2 [32bit/64bit(uses WOW64)]
Windows Server 2008 Standard/Enterprise Edition SP2 [32bit/64bit(uses WOW64)]

Windows Server 2008 R2 Standard/Enterprise Edition SP1
Windows Server 2012 Standard/Datacenter Edition
Virtualization: VMWare ESX Server 4.1, 5.0 Hyper-V 1.0, 2.0
Web Server: Internet Information Service 6.0 32bit (Windows Server 2003)
Internet Information Service 7.0 32bit (Windows Server 2008)
Internet Information Service 7.5 32bit/64bit (Windows Server 2008 R2)
Built-in Web Server is available.
(Windows Server 2003/Windows Server 2003 R2/Windows Server 2008/Windows Server
2008/Windows Server 2012)
SYSTEM REQUIREMENTS FOR GLOBALSCAN NX SERVERLESS EDITION

CPU: Core 2 Duo 2 GHz or faster is recommended
Hard disk:
- Program: 1.0GB or more of free disk space
- Data storage: 2.0GB or more of free disk space
Monitor: 1024x768 pixels or better
OS: Windows XP Professional 32 bit SP2/SP3
Windows Server 2003 Standard/Enterprise Edition SP1/SP2 [32bit/64bit(uses WOW64)]
Windows Server 2003 R2 Standard/Enterprise Edition SP1/SP2 [32bit/64bit(uses WOW64)]
Windows Server 2008 Standard/Enterprise Edition SP2/no SP [32bit/64bit(uses WOW64)]
Windows Server 2008 R2 Standard/Enterprise Edition SP1
Windows Server 2012 Standard/Datacenter Edition
Windows Vista Business/Enterprise/Ultimate Edition SP1/SP2/no SP
Windows 7 Professional/Enterprise/Ultimate Edition no SP
Windows 8 Pro/Enterprise 32bit/64bit Edition
Web Server: Internet Information Service 6.0 32bit (Windows Server 2003)
Internet Information Service 7.5 32bit (Windows Server 2008 R2)
Built-in Web Server is available.
(Windows XP/Windows Server 2003/Windows Server 2003 R2/Windows Server 2008/Windows
Server 2008 R2/Windows Vista/Windows 7/Windows 8)
GlobalScan NX Serverless Edition can be installed on a non-server type OS.

But with a non-server type OS, IIS cannot be selected as the Web server.
SYSTEM REQUIREMENTS FOR GLOBALSCAN NX ADMINTOOL

CPU: Core 2 Duo 2 GHz or faster is recommended
OS: Same as Serverless Edition above.
Virtualization: Same as Server Edition above.
Web Browser: Internet Explorer8 32bit (WindowsXP Only)
Internet Explorer9 32bit
Internet Explorer9 64bit (Windows7 Only)
Internet Explorer10 32bit/64bit desktop mode
FireFox ESR 10.0.7 32bit
 The AdminTool requires Adobe Flash Player 11.5.502.110 or later.

 Before starting installation, please make sure that your operating environment meets the above requirements.
SUPPORTED WEBDAV SERVERS

GlobalScan NX supports the following WebDAV servers:
 OpenText LiveLink 9.7

 Documentum Content Management System 6.0
 Microsoft SharePoint Portal Server 2003/2007 SP2/2010 SP1
 IIS 6.0, 7.0, 7.5(on Windows Server OS)
 Exchange Server 2003/2007/2010/2013
INSTALLATION RESTRICTIONS
GlobalScan NX cannot be installed on a PC where any of the following
products are already installed:
 DeskTopBinder Lite/Professional
 ScanRouter V2 Professional
 ScanRouter Enterprise
 ScanRouter Ex Professional/Enterprise
 ScanRouter DocumentServer
 ScanRouter Web Navigator
- Memory on Device
Note that the memory on the devices should be expanded as much as possible.
GlobalScan NX application may not work properly on a device where its memory
has not been fully expanded.
VERSION COMPATIBILITY BETWEEN V1.X AND V2.X

GXNX Server / Serverless Admin Tool v2.x can connect to the v1.5.x SDK application
and vice versa. In this case, only the functions which are supported by the SDK
application are officially supported. Always use the same version for both the PC and
SDK applications for best results.

NO: Distribution is impossible

- : Distribution is possible but NOT supported
 Use of a profile that includes functions that only exist in the newer version is not supported,
and may cause errors.
 Support for the v1.1 SDK application is not provided.
 GW+ Models Support (v1.x/v2.x):
- Server Module must be v1.5.2 or later
- Embedded Module must be v1.5.4.2 or later
 4.3 inch MFPs Support (v1.x):

- Embedded Module must be v1.5.5 or later
 4.3 inch MFPs Support (v2.x):
- Embedded Module must be v2.0.1 or later
 Limitation 1:When the Server module is V1.4 or later and the Embedded module is V1.3 or
earlier, logging-in to Projects with an assigned 'Authentication Profile' is not supported.

Notes
 D111/D142, D143/144 and D129/D130 are supported if Server Module V1.5.2.0 or
later and Embedded Module V1.5.4.2 are used.
 Basically, compatibility between older Server modules (e.g. V1.2.0) and newer
Embedded modules (e.g. V1.3.3) is not supported.
 However, Embedded module V1.5.4.2 and V2.0.0 are designed to avoid server
upgrades simply for GW+ model support.
 From V1.3.3.0, compatibility from Server to Embedded was enlarged to enable

support between V1.3.3.0 and V1.2.
 This means that the newer Server modules (e.g. V1.3.3) are supported for use with
older Embedded modules (e.g. V1.2.0).
 The version of GS-NX needs to match only the first 2 digits for V1.2 and V1.3. For
example, this means V1.2.0 is compatible with V1.2.1.
 The version of GS-NX needs to be an exact match for V1.1 or earlier.
 For example, this means V1.0.0 is NOT compatible with V1.0.1.
 Limitation: When the Server module is V1.4 or later and the Embedded module is
V1.3 or earlier, logging-in to Projects with an assigned 'Authentication Profile' is not
supported.
PRODUCT LICENSING & ACTIVATION

When the product is ordered, the local office receives a package which contains the
license keys.
 GSNX Server utilizes the existing GMP (Global Market Place) Activation
Process.
 This is the same process utilized for v1.x.
 GSNX Embedded utilizes the EDC-i Activation Process.
o This process utilizes a new tool called Remote Install Manager.
o Consult the Remote Install Manager Operations Manager.
BUSINESS MODEL
Ricoh Corporation will distribute this product as a Ricoh solution. This solution will be
made available for all channels including Ricoh, Savin, Lanier, Ricoh Canada and
Ricoh Latin America. Ricoh Corporation will handle all ordering, product delivery,
software activation, inventory, and pricing.
Ricoh Americas Corporation Ricoh Canada Ricoh Latin America
Savin IKON Lanier Dealer Ricoh Business Systems

SERVICE AND SUPPORT INFORMATION
MODELS SUPPORTED
 Aficio MP 4000/4000B/5000/5000B/LD040/LD040B/LD050/LD050B/9040/9040b/9050/9050b
 Aficio MP 2550/2550B/3350/3350B/LD425/LD425B/LD433/LD433B/9025/9025B/9033/9033B
 Aficio MP C6000/C7500/LD260c/LD275c/C6055/C7570
 Aficio MP 4002/5002/DSm940/DSm950
 Aficio MPW5100en/W7140en/en5100WD/en7140WD/LW5100en/LW7140en
 Aficio MP C6501/C7501/LD365C/LD375C/C9065/C9075
 Aficio MP C2800/C3300/LD528C/LD533C
 Aficio MP C3002/C3502/DSc930/DSc935
 Aficio MP C4502/C4502A/C5502/C5502A
 Aficio MP 6001/7001/8001/9001/LD360/LD370/LD380/LD390/9060/9070/9080/9090
 Aficio MP 6001SP/7001SP/8001SP/9001SP/LD360sp/LD370sp/LD380sp/LD390sp/9060sp
 /9070sp/9080sp/9090sp
 Aficio MP 171SPF/LD117SPF/917SPF
 Aficio MP 201SPF/LD220SPF/920SPF
 Aficio MP 4001/5001/LD140/LD150/9240/9250
 Aficio MP 2851/3351/LD528/LD533/9228/9233
 Aficio SP 5200S/5210SF/5210SR
 Aficio MP 2352SP/2852SP/3352 SP
 Aficio MP W5100/W7140/GWD5100/GWD7140/LW5100/LW7140/5100WD/7140WD
 Aficio MP W2401/W3601/GWD3006/LW426/3406WD
 Aficio MP 301 (*)
 Aficio MPC 305/DSc530 (*)
 Aficio MP 6002/7502/9002
 MP CW2200
 MP 2001/2501/DSm1020/DSm1025
 MP C6502/C8002
 MP C3003/C3503/DSc1030/C4503/C5503/C6003/DSc1045/DSc1060 (*2)
(*1) Devices marked with an asterix (*1) have a 4.3 inch operation panel.
(*2) Z models and MFP models with the Smart Operation Panel option are not supported.
SUPPORTED FILE FORMATS

If Applicable see either admin guide or readme
SECURITY
Refer to the GSNX V2.x Security White Paper posted on the TSRC.
LIMITATIONS
See readme
RICOH AND/OR THIRD-PARTY SUPPORT

Ricoh Corporation will distribute the application as a Ricoh solution.
Ricoh Corporation will supply the software to all respective channels defined under the
BUSINES MODEL section above.
PRODUCT CODES
SUPPORT CONSIDERATIONS
GLOBALSCAN NX V2 PRODUCT LIST
Description EDP Code
GLOBALSCAN NX V2.0 MFP LICENSE - SERVER & SERVERLESS
GlobalScan NX V2 1 MFP License 420656

GS NX V2.0 SERVER PRODUCTS

GlobalScan NX V2 Server 5 420648
GlobalScan NX V2 Server 32 420650
GlobalScan NX V2 Server750 420651
GS NX V2.0 SERVER 32 OPTIONS

GlobalScan NX Server 32 Kerberos Plug-in 420321
GlobalScan NX Server 32 Failover Plug-in 420322
GlobalScan NX Server 32 RightFAX Plug-in 420377
GlobalScan NX Server 32 Barcode Plug-in 420395
GlobalScan NX Server 32 SharePoint Plug-in 420422
GlobalScan NX Server 32 Hotfolder Plug-in 420455

GlobalScan NX Server 32 Document Mall Plug-in 420452
GS NX V2.0 SERVER 750 OPTIONS

GlobalScan NX Server 750 RightFAX Plug-in 420376
GlobalScan NX Server 750 Barcode Plug-in 420396
GlobalScan NX Server 750 SharePoint Plug-in 420423
GlobalScan NX Server 750 Hotfolder Plug-in 420456
GlobalScan NX Server 750 Document Mall Plug-in 420453
GS NX V2.0 SERVERLESS OPTIONS
GlobalScan NX Serverless Kerberos Plug-in 420321

GlobalScan NX Serverless Document Mall Plug-in 420454
SERVER 32/SERVERLESS COMMON OPTIONS
GlobalScan NX Serverless/ Server 32 Kerberos Plug-in 1 Yr M&S Add-on 420321
SERVER UPGRADE OPTIONS FOR GS v3.1, GS NX v1.x & SCANROUTER CUSTOMERS

GlobalScan NX V2 Server 32 Upgrade 420652
GlobalScan NX V2 Server 750 Upgrade 420653
GlobalScan NX V2 Addtional Server 750 420654
GlobalScan NX V2 Addtional Server 750 Upgrade 420655
GLOBALSCAN NX V2 MFP UPGRADE PACKAGES FOR SERVER & SERVERLESS FOR CURRENT GS NX v.1x
CUSTOMERS
GlobalScan NX V2 1 MFP License for Upgrade 420667

GLOBALSCAN NX V2.0 MFP UPGRADE PACKAGES FOR SERVER & SERVERLESS GS V2.X, V3.X, &
SCANROUTER CUSTOMERS
GlobalScan NX 1 MFP License for Upgrade 420325

GlobalScan NX 500 MFP License Upgrade 420474
GlobalScan NX 750 MFP License Upgrade 420476
GLOBALSCAN NX V2.0 SERVER 32/750 PLUG-IN UPGRADES FOR CUSTOMERS USING GS NX v1

GlobalScan NX Server 32 RightFAX Plug-in Upgrade 420379
GlobalScan NX Server 750 RightFAX Plug-in Upgrade 420378
GLOBALSCAN NX V2 MAINTENANCE PRODUCT LIST
GLOBALSCAN NX V2.0 MFP MAINTENACE
GlobalScan NX 1 MFP Pack 1 Yr M&S Add-on 006955MIU

GLOBALSCAN NX V2.0 SERVER 5/32/750 PRODUCT MAINTENANCE

GlobalScan NX Server 5 1 Yr M&S Add-on 006952MIU

GLOBALSCAN NX V2.0 SERVER 32 PLUG-IN MAINTENANCE OPTIONS

GlobalScan NX Severless/Server 32 Kerberos Plug-in 1 Yr M&S Add-on 006970MIU
GlobalScan NX Server 32 Failover Plug-in 1 Yr M&S Add-on 006971MIU
GlobalScan NX Server 32 RightFAX Plug-in 1 Yr M&S Add-on 006975MIU
GlobalScan NX Server 32 Barcode Plug-in 1 Yr M&S Add-on 006972MIU
GlobalScan NX Server 32 SharePoint Plug-in 1 Yr M&S Add-on 006976MIU
GlobalScan NX Server 32 Document Mall Plug-in 1 Yr M&S Add-on 006978MIU
GlobalScan NX Server 32 Hotfolder Plug-in 1 Yr M&S Add-on 006981MIU
GLOBALSCAN NX V2.0 SERVER 750 PLUG-IN MAINTENANCE OPTIONS

GlobalScan NX Server 750 Barcode Plug-in 1 Yr M&S Add-on 006973MIU
GlobalScan NX Server 750 RightFAX Plug-in 1 Yr M&S Add-on 006974MIU
GlobalScan NX Server 750 SharePoint Plug-in 1 Yr M&S Add-on 006977MIU
GlobalScan NX Server 750 Document Mall Plug-in 1 Yr M&S Add-on 006979MIU
GlobalScan NX Server 750 Hotfolder Plug-in 1 Yr M&S Add-on 006982MIU
GLOBALSCAN NX V2.0 SERVERLESS PLUG-IN MAINTENANCE OPTIONS
GlobalScan NX Serverless/ Server 32 Kerberos Plug-in 1 Yr M&S Add-on 006970MIU

GlobalScan NX Serverless Document Mall Plug-in 1 Yr M&S Add-on 006980MIU
GLOBALSCAN NX V2.0 SERVER 32/ SERVERLESS COMMON PLUG-IN OPTION

GLOBALSCAN NX V2.0 SERVER 32/ SERVERLESS COMMON PLUG-IN OPTION

GLOBALSCAN NX V2.0 One MFP LEASE OPTION - THIS IS NOT PUBLISHED AND
REQUIRES MARKETING APPROVAL FOR USE
GlobalScan NX V2 1MFP Lease Option 420715
FIELD SUPPORT EFFORT ESTIMATIONS
GlobalScan NX v2.X Time (minutes)
Product installed on server 15

Failover / Load Balancing 15

Product configured on server 60 (varies depending on configuration)
Activate/Register product 10
Key Op Training 60 (varies depending on configuration)
PC/Server upgrades 60
Product installed/activated per MFP 10
Recommended Expertise Level (REL)
 REL Advanced
 PSA Professional Services Analyst
FIELD SUPPORT
Pre-Sales Support:
Professional Services Solution Consultants (SCs) are the primary resources for pre-
sales technical support, as well as solution related questions. Global Solution
Consultants (GSCs) and Global Solutions Analysts (GSAs) are responsible for pre-
sales support of global accounts. They also serve as key contacts for customization,
working directly with Level 3 support. They can be engaged as required through the
specific regional offices.
Post-Sales Support
Professional Services Solutions Analysts (SAs) are the primary technical resource for
installation of solution products. The Technology Support Services Center (TSSC) is
the primary resource for post install support issues with Solution Analysts or Service
Technicians serving as the first responders for field escalations based on the product.
Post sales field support will be provided by field resources described above and
regional ASM staff in support of the dealers through the standard escalation process.
below.
MAJOR ACCOUNT ESCALATION SUPPORT

Major account escalation support will be provided by the Advanced Product Support
group.
TECHNICAL SUPPORT
The Ricoh Technology Support Services Center (TSSC) will handle all support related
email/phone calls for this product. The workflow should follow the diagram below
where customers report problems to their Ricoh Branch/Dealer field resource.
The Ricoh Branch/Dealer field resource will be considered Tier 1. If no resolution is

possible, the Branch/Dealer field resource will open a support ticket with the TSSC.

Support Flow Chart
GSNX 2.0 Solutions Support Escalation Flow

End User Ricoh Direct / Dealer TSSC-GA TSSC-GA
RCL Support
TSA Group TSE Group
(Tier 4)
(Tier 0) (Tier 1) (Tier 2) (Tier 3)
Problem Ricoh Field

discovered with Resource works 888.424.1573
Solution with customer to Prompt #2 (tech)
resolve issue
Contact Field Create case, assign
Resource or issue tracking
contact Support number and work
Center directly with field resource/
No customer to resolve
the issue
Issue escalated.
Problem Tier 3 will work with
resolved? Tier 2 and/or field
resource to resolve
the issue.
If no field resource
is on-site, then one
Yes
will be dispatched.
Field Resource will
No
call TSSC
Solutions Help
Record and update
Desk, reference
issue tracking notes, Problem issue tracking
make contact and resolved? number and speak
deliver resolution, then
with Tier 3 directly
close case
Issue escalated to
RCL
Yes
Tier 4 will work with
Tier 3 to resolve
No issue
Record and update Problem
issue tracking notes, resolved?
Technology Support Services Center – Solutions Support HelpDesk
make contact and Yes

deliver resolution, then
close.
Issue
Yes
resolved?
No Fix Code
Fix software
code or firmware
Update Tier 3
and publish
03/12/12 Ricoh Americas Corporation

PRODUCT SUPPORT GUIDE

A Product Support Guide will be developed by TSSC Engineering staff and should be
available at time of launch or very shortly after.
ADVANCED PRODUCT SUPPORT

The Advanced Product Support team offers their assistance on a consulting basis to
help address customization requests. APS should be contacted only after issues
cannot be resolved by utilizing the Ricoh support reference tools (see Support
Reference URLs list). APS only support ESE’s (Enterprise Sales Engineers) for
major account customers.
SUPPORT REFERENCE URLS
TSC Web Site

http://tscweb.net/
RFG-eSource
http://rfg-esource
Info Center
http://infocenter.madisonpg.com
SUPPORT INFORMATION
Hours of Operation
8:00 AM to 8:00 PM Eastern
Monday through Friday, excluding national and Ricoh (U.S.) company holidays.
NOTE: Please listen to the prompts carefully as the menu may change from time to
time. You may access technical hardware, document / printing solutions and
marketing / pre-sales support by following the correct prompts.

RICOH AMERICAS CORPORATION

TSSC-GA (Post-Sale)
Solutions Support Hardware Support (Technicians Only)
Print (Output Solutions)
Scan (Document Mgmt) Note: (Tech ID Required)
(888) 424 -1573 (800) 537- 4264
solutions@ricoh-usa.com http://tscweb.net/ref/faq.asp
http://tscweb.net/ref/faq.asp
** Pre-Sale & Marketing Support - (800) 577-4264 **

www.ricoh-usa.com
Ricoh Canada Ricoh Latin America Savin
Contact Information Contact Information Contact Information

(800) 922-4072 973-882-5235 (800) 291-6044
http://www.ricoh.ca http://www.ricoh-latinamerica.com www.savin.com
Knowledge Base Web site –

Ricoh Global KB - Click Here To Find Answers
Freddie (LaDon) Gragg

Manager, Solutions Help Desk
Technology Support Services Center
Ricoh Americas Corporation
Office 770.723.4465
Fax 770.723.4810
freddie.gragg@ricoh-usa.com
WEB SUPPORT
Product information will be available via all RFG company public web sites. FAQ
information will be available via the RNW web portal. Product Support information will
be available to all registered users of the TSRC website. The TSRC site will also be
the portal for product download, registration and licensing.
TECHNICAL TRAINING AND DOCUMENTATION
TECHNICAL DOCUMENTATION

RCL will provide all technical instructions, manuals, bulletins and support FAQ’s
concerning the GSNX 2.1.x solution. Ricoh University will finalize the support
manuals, as needed, and post on RFG-eSource and use within the training program.
These documents will also serve as a resource for the TSSC staff and field support
resources. These documents can be obtained from the TSRC website “Solutions”
section
TECHNICAL SUPPORT TRAINING

Ricoh University provides technical training to the Ricoh support and service
organizations.
Support staff not currently GSNX certified, must attend the GSNX v2 Software Suite
ILT which is an updated ILT to the current GlobalScan Software Suite. Consult Ricoh
University training schedule.
GlobalScan NX v2 Update Self-Paced 2-Hour Update Self-Paced eLearning program

is designed to provide the currently certified GlobalScan NX technical support
professional with the training necessary to effectively install and configure the
GlobalScan NX v2 Server and MFP. Due to the many similarities between the current
GlobalScan NX v1.5 release, this training program will only emphasize
the differences between GlobalScan NX v1.5 and v2. As this program will only
address the product differences, ONLY those support professionals that are currently
GlobalScan NX Certified, should participate in this training.
QA PLANNING / TESTING: NEED

PTEC has completed testing and has released software to the TSSC.

APPENDIX “A”
SUPPORT & MAINTENANCE AGREEMENTS
MAINTENANCE & SERVICE / INSTALLATION / ON-SITE SUPPORT

Maintenance & Service (M&S) provides minor revisions, bug fixes and phone support
for standard/"as built" configurations. Installation fees and onsite support (excluding
as built configurations) are covered separately under Block of Time or Time and
Materials engagements.
END USER LICENSE AGREEMENT FOR USE OF: GLOBALSCAN NX OFFICE EDITION
© 2008 - 2011 Ricoh Company Ltd. All rights reserved.
IMPORTANT NOTICE: THIS IS A LEGAL AGREEMENT BETWEEN YOU AND

RICOH COMPANY LTD AND ITS SUBSIDIARIES (“RICOH”). BY DOWNLOADING,
INSTALLING, LOADING, COPYING OR USING THE SOFTWARE PRODUCT
LISTED ABOVE, YOU ARE CONSENTING TO BE LEGALLY BOUND BY THE
TERMS OF THIS AGREEMENT. THE SOFTWARE MAY INCLUDE ASSOCIATED
MEDIA, PRINTED DOCUMENTATION AND “ONLINE” OR ELECTRONIC
INFORMATION (COLLECTIVELY, THE “PRODUCT”). IF YOU DO NOT AGREE TO
ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU ARE NOT
AUTHORIZED TO USE THIS PRODUCT AND SHOULD RETURN IT TO THE
COMPANY FROM WHICH YOU OBTAINED IT FOR A REFUND.
GEOGRAPHIC LIMITATION: You may not download, install or use the Product in any
country or jurisdiction where applicable law requires the Software or this Agreement to
be in a language other than English.
THIRD PARTY PROGRAMS: This Product may include software programs owned by
third parties (“Third Party Programs”). All Third Party Programs are subject to the
license agreements that pertain to them and, to the terms of this License Agreement,
except where inconsistent. Notwithstanding anything herein to the contrary, all Third
Party Programs are furnished by Ricoh “AS IS” AND WITHOUT ANY WARRANTIES
OF ANY KIND, EXPRESS OR IMPLIED.
1. Ownership of Product & Intellectual Property. You acknowledge and agree that
the Product uses and contains confidential and proprietary information and technology
of Ricoh and embodies trade secrets and intellectual property of Ricoh and/its
licensors protected under United States copyright and other laws, and by international
treaty provisions (collectively referred to as “Ricoh’s Intellectual Property Rights”).
Ricoh and/or its licensors retain all right, title, and interest in and to Ricoh’s Intellectual
Property Rights, including but not limited to: (i) all software code (source and object),
functionality, technology, system or network architecture and user interfaces and all
modifications thereto; (ii) all ideas, trade secrets, inventions, patents, copyrights and
other intellectual property rights with respect to the Product; (iii) all evaluations,
comments, ideas and suggestions made by You regarding the Product, even if those
are incorporated into subsequent versions, and (iv) any modifications or derivative
works developed from Ricoh’s Intellectual Property Rights. You agree to treat, protect
and maintain, Ricoh’s Intellectual Property Rights as strictly confidential. Further, no
right, title or interest to any trademarks, service marks or trade names of Ricoh is
granted by this Agreement.
2. License & Scope of Use. Subject to the terms, conditions and restrictions of
this Agreement, Ricoh grants You a limited, non-exclusive, non-transferable, non-
sublicensable license for the use of the Product in machine-readable, object code form
only (the “License”), and the right to use the Documentation, including the
accompanying user manual or information, solely in conjunction with your use of the
Product. For the purposes of this License, “use” includes, without limitation, loading
the Product into RAM, as well as installation on a multifunction copier or printer
device, hard disk or other storage device. Unless terminated as provided herein, the
duration of the License is perpetual. Unless the Documentation provides to the
contrary, this Agreement governs any future releases, revisions, updates or
enhancements to the Product. The fee you have paid for this License, if any, permits
the use of the “MFP Client” component of the Product only on the number of Ricoh
office machines (printers, copiers, scanners or multi functional devices) (sometimes
referred to as “MFPs” or “clients”) specified in the seat pack or license package you
have purchased, and permits the use of the server component of the Product only to
support the number of licensed MFPs. This License also includes the right to use any
admin software required for the operation of the Product. Activation or registration of
the Product may be required prior to first use. Further, the use shall be limited to Your
own internal processes and operations only. Ricoh may conduct annual audits at
normal business hours and after reasonable notice, to ensure compliance with the
scope of this License. Ricoh shall pay for such audit unless the audit reveals any
usage outside the scope of this License. In that case, You agree to pay for the audit
and the full amount of any additional Licenses as are required.
3. Restrictions on Use. You agree not to modify, alter or create derivative works
based upon all or part of the Product, and, to the maximum extent permitted by law,
agree not to reverse engineer, decompile, disassemble or otherwise attempt to
discover the source code of the Product. You agree not to use the Product for any
purpose other than as provided herein, or to exceed the capacity of any seat, server or
similar volume or usage restrictions. You agree not to make any copies of the Product
whatsoever other than a single copy for disaster recovery or archival purposes. You
shall not sell, copy, loan, rent, transfer, lease, sublicense, assign, distribute, make
available for timesharing or otherwise make available for the benefit of third parties
(whether for a fee or otherwise) the Product, in whole or in part. You shall notify your
employees and agents who may have access to the Product of the restrictions
contained in this Agreement and shall ensure their compliance with these restrictions.

4. Support & Maintenance. This version of the Product includes One year of
telephone support and maintenance. Please refer to the Support and Maintenance
Agreement provided with the Product literature for the applicable terms and
conditions. Support and maintenance for additional periods of time may be available
for an additional fee. Contact Ricoh or your installing vendor for more information.
5. Limited Warranty. For the period of ninety (90) days from earlier of the
shipment or download date, Ricoh warrants that (i) the Product, when installed on the
hardware and/or operating system for which it was designed, will operate in
substantial conformance with the Documentation and (ii) the physical media on which
the Product is furnished, if any, will be free from defects in materials and
workmanship. Third Party Programs (if any) are excluded from this Limited Warranty,
and alteration, damage or misuse of the Product, or use of the Product with other
software, or with hardware, operating systems or configurations other than that for
which it was designed, voids this warranty. If, within this limited warranty period, You
report to Ricoh that the Product or media is not performing as described above, Ricoh,
at its option will (i) correct the problem, (ii) replace the Product or media with a copy
that substantially conforms to the Documentation or (iii) refund the fee You paid for the
Product, if any, but not to exceed the Manufacturer’s Suggested Retail Price. You
agree that the foregoing constitutes Your sole and exclusive remedy for breach of any
warranty provided under this Agreement.
6. DISCLAIMERS & EXCLUSION OF WARRANTIES. EXCEPT AS EXPRESSLY

SET FORTH ABOVE, YOU ACKNOWLEDGE THAT THE PRODUCT IS BEING
PROVIDED “AS IS”, WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER,
EXPRESS OR IMPLIED. RICOH EXPRESSLY DISCLAIMS ALL WARRANTIES
WHATSOEVER INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-
INFRINGEMENT. YOU ASSUME RESPONSIBILITY FOR THE SELECTION OF THE
PRODUCT TO ACHIEVE YOUR INTENDED RESULTS. RICOH DOES NOT
WARRANT THAT THE PRODUCT WILL MEET YOUR REQUIREMENTS; THAT IT
WILL SUCCESSFULLY PERFORM AS PER THE DOCUMENTATION; THAT ITS
OPERATION WILL BE UNINTERRUPTED, BUG FREE, SECURE OR ERROR-
FREE, OR THAT ALL ERRORS WILL BE CORRECTED. SOME STATES DO NOT
ALLOW SUCH DISCLAIMING OF WARRANTIES, SO SOME OR ALL OF THE
DISCLAIMER ABOVE MAY NOT APPLY TO YOU.
7. LIMITATION OF LIABILITY AND DAMAGES. IN NO EVENT SHALL RICOH,

ITS AFFILIATES AND SUBSIDIARIES, OR ITS SUPPLIERS, OR ITS OR THEIR
OFFICERS, DIRECTORS, EMPLOYEES OR REPRESENTATIVES (“RICOH
PARTIES”) BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT,
SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOST REVENUE,
LOST PROFITS, LOST INFORMATION, LOST OR ALTERED DATA, OR
COMPUTER FAILURE OR MALFUNCTION ARISING DIRECTLY OR INDIRECTLY
OUT THIS AGREEMENT OR OUT OF YOUR USE OF OR INABILITY TO USE THE
PRODUCT, OR FROM THE BREACH OF ANY REPRESENTATION OR

WARRANTY, WHETHER ASSERTED IN AN ACTION BASED ON CONTRACT,
NEGLIGENCE, TORT, OR OTHERWISE AND EVEN IF RICOH HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, IN NO EVENT
WILL THE RICOH PARTIES BE LIABLE TO YOU FOR ANY CLAIMS OR DAMAGES
IN EXCESS OF AMOUNTS PAID BY YOU FOR THE PRODUCT. SOME STATES
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
8. Termination. This License shall terminate automatically upon (i) Your use of
the Product beyond the scope of the License or for any purpose not authorized herein,
or (ii) Your breach of any material term hereof. On termination, You shall cease use of
and destroy all copies of the Product and any related Documentation. The provisions
of this Agreement necessary to give it effect, including the duties of confidentiality,
indemnification, limitation of liability and right to audit, shall survive termination or
expiration of this Agreement.
9. Export Restrictions. You acknowledge that the Product is subject to U.S. export
restrictions. You agree to comply with all applicable laws and regulations that apply to
the Product, including without limitation all relevant U.S. Export Administration and
Department of Commerce Regulations.
10. U.S. Government Restricted Rights. If You are licensing the Product or its
accompanying documentation on behalf of the U.S. Government, it is classified as
"Commercial Computer Software" and "Commercial Computer Software
Documentation" developed at private expense, contains confidential information and
trade secrets of Ricoh and its licensors, and is subject to "Restricted Rights" as that
term is defined in the Federal Acquisition Regulations ("FARs"). The
Contractor/Manufacturer is: Ricoh Americas Corporation, 5 Dedrick Place, West
Caldwell, New Jersey 07006, Attention: General Counsel.
11. Contact Information. You agree to allow Ricoh to store and use Your contact
information, including names, phone numbers, and e-mail addresses, anywhere it
does business. Such information will be processed and used in connection with our
business relationship, and may be provided to contractors, Business Partners, and
assignees of Ricoh for uses consistent with their collective business activities,
including communicating with You (for example, for processing orders, for promotions,
and for market research).
12. General Provisions.
a. Legal Matters. This Agreement is made under the laws of the State of New
Jersey, USA, excluding the choice of law and conflict of law provisions, and may be
enforced or disputed only and exclusively in the courts of New Jersey. Should any
provision of this Agreement be held to be void, invalid, unenforceable or illegal by a

court, the validity and enforceability of the other provisions will not be affected thereby,
it being the intent of the Parties that this Agreement shall be enforced to the full extent
allowable under applicable law. The United Nations Convention on Contracts for the
International Sale of Goods does not apply. Failure of Ricoh to enforce any provision
of this Agreement shall not be construed as a waiver of such provision or of the right
to enforce such provision. All of the Ricoh Parties and Ricoh's licensors are direct and
intended third-party beneficiaries of this Agreement and may enforce it against You.
To the extent permitted by local law, the parties hereto waive any right they may have
to trial by jury. No claim or litigation may be brought regarding this Agreement or
relating to the Product more than two (2) years after the cause of action has arisen.
b. Modification. No modification to this License is binding, unless in writing and

signed by a duly authorized representative of You and Ricoh, and you acknowledge
that independent Ricoh dealers, distributors and resellers have no authority to bind the
Company. It is expressly agreed that the terms of this Agreement shall supersede the
terms in any purchase order or other ordering document and no inconsistent terms
included in any such purchase order or other ordering document shall apply to the
Product. Any future upgrades of the Product shall also be subject to this Agreement
unless their licenses state to the contrary.
c. Assignment; Transfer. Neither this Agreement nor the License to use the
Product may be assigned, sublicensed or otherwise transferred by You, except to (x) a
wholly owned subsidiary or (y) an affiliate that is controlled by or under common
control with licensee and which, in either case, expressly agrees in writing to assume
all obligations under this Agreement. No such permitted assignment shall release the
original licensee from liability hereunder.
d. Equitable Relief. You acknowledge that the unauthorized disclosure or

use of the Product, any related documentation or of Ricoh’s Intellectual Property
Rights or breach of your Confidentiality undertaking in violation of this Agreement
would cause irreparable injury to Ricoh for which remedies at law would be
inadequate. Accordingly, Ricoh may seek immediate injunctive or other equitable
relief in a court of competent jurisdiction in connection with any breach or alleged
breach of the provisions of this Agreement.
e. Capacity & Authority to Contract. You represent that you are of the legal
age of majority in your state of residence and, if applicable, you are duly authorized by
your employer to enter into this contract.
f. NFR or Evaluation Licenses. If the Product is supplied on an NFR or

“evaluation” basis, You are granted a limited, non-exclusive license to use a copy of
the Product for a limited period of time only. Following expiration of that time period,
you may purchase the right to use the full version of the Product (if then available) in
accordance with the terms of this Agreement. BY YOUR USE OF THE NFR OR
EVALUATION PRODUCT, YOU UNDERSTAND AND AGREE THAT YOUR RIGHT

TO USE THE PRODUCT WILL TERMINATE AFTER THE STATED TIME PERIOD
AND THEREAFTER, YOU WILL NOT BE ABLE TO CONTINUE USE OF THE
PRODUCT UNTIL YOU PURCHASE A FULL VERSION THEREOF. ALL NFR OR
EVALUATION COPIES ARE LICENSED “AS IS” WITH NO WARRANTIES OF ANY
TYPE WHATSOEVER.
g. Third Party Programs, Acknowledgements, Licenses & Copyrights. This

Product may contain code or modules developed by third parties. Please review the
“readme” files for complete information. All Third Party Programs contained in this
Product are licensed entirely “AS IS” with no representations or warranties
whatsoever.
© 2002 - 2008 Ricoh Company Ltd. All rights reserved.


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Ricoh Global Scan Service Manual GSNX 2.0

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Product Support Guide

Ricoh Americas Corporation GSNX 2.1.3

RICOH Corporation Proprietary/Confidential –

PRODUCT SUPPORT GUIDE

RICOH Corporation Proprietary/Confidential –

RICOH Corporation Proprietary/Confidential –

 Simple UI to improve the customer’s productivity

The GlobalScan NX AdminTool software is installed on a PC (both client and server

There are three types of Server Programs.

1) Business Server (Server32) 32 MFPs can be managed.

 Failover and load balancing functions are implemented

NEW FEATURES / FIXES

RICOH Corporation Proprietary/Confidential –

[New Option Plug-in]

RICOH Corporation Proprietary/Confidential –

RICOH Corporation Proprietary/Confidential –

The paper orientation issue is fixed;

 64bit Native Support for Windows2008 R2 (V2.0)

NATIVE 64-BIT SUPPORT

Below changes in v2.1.3:

RICOH Corporation Proprietary/Confidential –

4 languages are added in OCR language. And

These languages are listed in the language

[Image Convertor] [Conditions of occurrence]

RICOH Corporation Proprietary/Confidential –

Fix the ACL problem that failed to login a project,

-"Create Searchable PDF" is "YES" in PDF

Fix a bug that it is not possible to connect to the

New ConfigUtil (CE) tools (in v2.1.3)

[CE Setting Tool]

After scanning(complete or cancel), project log-outs.

SYSTEM REQUIREMENTS FOR GLOBALSCAN NX SERVER EDITION

Windows Server 2008 Standard/Enterprise Edition SP2 [32bit/64bit(uses WOW64)]

SYSTEM REQUIREMENTS FOR GLOBALSCAN NX SERVERLESS EDITION

GlobalScan NX Serverless Edition can be installed on a non-server type OS.

SYSTEM REQUIREMENTS FOR GLOBALSCAN NX ADMINTOOL

 The AdminTool requires Adobe Flash Player 11.5.502.110 or later.

SUPPORTED WEBDAV SERVERS

 OpenText LiveLink 9.7

VERSION COMPATIBILITY BETWEEN V1.X AND V2.X

RICOH Corporation Proprietary/Confidential –

NO: Distribution is impossible

 4.3 inch MFPs Support (v1.x):

RICOH Corporation Proprietary/Confidential –

 From V1.3.3.0, compatibility from Server to Embedded was enlarged to enable

 The version of GS-NX needs to be an exact match for V1.1 or earlier.

 For example, this means V1.0.0 is NOT compatible with V1.0.1.

PRODUCT LICENSING & ACTIVATION

Ricoh Americas Corporation Ricoh Canada Ricoh Latin America

Savin IKON Lanier Dealer Ricoh Business Systems

SERVICE AND SUPPORT INFORMATION

SUPPORTED FILE FORMATS

RICOH AND/OR THIRD-PARTY SUPPORT

GLOBALSCAN NX V2.0 MFP LICENSE - SERVER & SERVERLESS

GlobalScan NX V2 1 MFP License 420656

Description EDP Code

GS NX V2.0 SERVER PRODUCTS

Description EDP Code

GS NX V2.0 SERVER 32 OPTIONS

RICOH Corporation Proprietary/Confidential –

GlobalScan NX Server 32 Document Mall Plug-in 420452

Description EDP Code

GS NX V2.0 SERVER 750 OPTIONS

Description EDP Code

Pre-Sale & Marketing Support - (800) 577-4264