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NONVERBAL COMMUNICATION

1. Personal Appearance

– How a person dresses is often an


indicator of how person feels.
NONVERBAL COMMUNICATION
2. Posture and Gait

– The ways people walk and carry themselves are often


reliable indicators of self-concept, current mood, and
health.
NONVERBAL COMMUNICATION
3. Facial Expression
– No part of the body is as expressive as the face
– Eye contact is another essential element of facial
communication
NONVERBAL COMMUNICATION
4. Gesture
– Hand and body gestures may emphasize and
clarify the spoken word, or they may occur
without words to indicate a particular feeling or
give a sign
ELECTRONIC COMMUNICATION

• E-mail= most common form of electronic


communication.
– Advantage
• Fast
• efficient way to communicate and it is legible
• provides a record of the date and time of the message
that was sent or received.
– Disadvantage: risk of confidentiality
ELECTRONIC COMMUNICATION

When Not to Use Email:


– When information is urgent
– Highly confidential information (e.g. HIV status,
mental health, chemical dependency)
– Abnormal laboratory data
Factors Influencing the
Communication Process

1.Development
–Language, psychosocial, and
intellectual development move
through stages across the lifespan.
Factors Influencing the
Communication Process

2. GENDER
Girls tend to use language to seek
confirmation, minimize differences, and
establish intimacy.
Boys use language to establish
independence and negotiate status within
a group.
Factors Influencing the
Communication Process
3.VALUES AND PERCEPTION
– Values are the standards that influence
behavior
– Perceptions are the personal view of
event.
Factors Influencing the
Communication Process
4. Personal Space
– the distance people prefer in interactions with others
– PROXEMICS is the study of distance between people in
their interactions
– Communication 4 distances:
• a. Intimate: Touching to 1 ½
• b. Personal: 1 ½ to 4 feet
• c. Social: 4 to 12 feet
• d. Public: 12 to 15 feet
Intimate
– characterized by body contact,
heightened sensations of body heat and
smell and vocalizations that are low.
– Example: cuddling a baby, positioning
clients, observing incisions, restraining a
toddler for injectioN
PERSONAL DISTANCE
– voice tones are moderate, body heat
and smell are noticed less.
– Example: midwife sitting with a client,
giving medications, establishing
intravenous infusion.
SOCIAL DISTANCE
– characterized by a clear visual perception of the
whole person.
– Body heat and odor are imperceptible
– Eye contact is increased
– Vocalizations are loud enough to be overheard by
others
– Example: Midwives and Nurses make rounds or
wave a greeting to someone
PUBLIC DISTANCE
– requires loud, clear vocalizations with
careful enunciation.