SERVICE QUALITY AND CUSTOMER SATISFACTION OF BEAUTY SALON

Dear Fellow Customers,

Greetings of Peace!

We are currently conducting a research on the SERVICE QUALITY AND CUSTOMER SATISFACTION OF BEAUATY SALON IN PANBO
CITY under research project in University of Mindanao Panabo College. With this, we would like to request you to be one of our
respondents to this research study using the questionnaire that follows.

With this, we would like to request you to be one of our respondents to this research study using the questionnaire that
follows.

Instruction: (To the respondents) below are the questionnaire on the service quality and customer satisfaction. Please put a
check (/) on the space appropriate to your choice using the given scale. Your answer will be treated confidentially.

5- Always Observe 4- often observe 3- Sometimes observe 2- Rarely observe 1- never observe

Service Quality 5 4 3 2 1
1. The beauty salon is more attractive with new looks.
2. Beauty salon physical facilities are visually recognised and organized.
3. Beauty salon are neatly wearing their proper attire to be more presentable
to the customer.
4. When there’s a complaint, beauty salon employees response actively to
solving it.
5. Beauty salon provides service depends on customer wants.
6. Beauty salon perform well their task.
7. Beauty salon employees never too busy answering customer’s
request/questions.
Customer Satisfaction
1. Offers a good quality of service to the customer.
2. Employees behaviour of beauty salon affects customer loyalty.
3. Beauty salon employees have expertise to answer every question.
4. Employees of beauty salon pays attention to the customer.
5. Offers a branded products for the safety of the customer.
6. Gives accommodation to the customer.

Sharmin S., Taslim, I.,Shimun, D. (2017) Measuring Customer Satisfaction through SERRQUAL Model: A Study on Beauty Parlors
in Chittagong. Retrieve from:

Thank you for to this request. Your participation as a respondent will help us realize our research study.

Yours,

Jessa Mae C. Ruiles Margene Grace Adaya Irene Dela Torre Brazil Jane Tampipi
Researcher Researcher Researcher Researcher

I hereby allow the researcher to use the data for research purposes only.

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Respondent’s signature