A

Research Report

On

“INVESTIGATING THE EFFECTS OF MOBILE

BANKING: A STUDY ON HDFC BANK”

Submitted to
Kurukshetra University, Kurukshetra
In the partial fulfillment of the Degree of Master of Business Administration
Session 2018-20

Under Supervision of: Submitted by:

Mr. Atul Garg Shubham Gupta

Assistant Professor Class Roll No.- 1913
Univ. Reg.- 11-DGY-786
Univ. Roll No.-180175535

S D INSTITUTE OF MANAGEMENT & TECHNOLOGY, HUDA Road,

Jagadhri 135003 (Yamuna Nagar) Haryana
http://www.sdimtedu.com
 Affiliated To KURUKSHETRA UNIVERSITY, KURUKSHETRA

DECLARATION

I Shubham Gupta do hereby declare that the research report entitled” “Investigating
The Effects Of Mobile Banking : A Study On HDFC Bank” was done by me under the
guidance of Mr. Atul Garg , This project is done for the partial fulfillment of degree of
Master of Business Administration program of Kurukshetra University Kurukshetra from S.
D Institute of management & Technology . I have not submitted this report to any other
institute or university.

Shubham Gupta
 ACKNOWLEDGEMENT

I offer my sincere thanks and humble regards to S D INSTITUTE OF

MANAGEMENT & TECHNOLOGY, Jagadhri. For imparting us research project in
MBA.

I would like to thank the paramount power, the ultimate impeccable creator, the
almighty God, who is the one who has always directed me to work on the right path of my
life. With his grace, this report could become a reality.

Any accomplishment requires the effort of many people and this work is not different.
Firstly I would like to thank to Dr. Shelly Gupta (Director), Dr. Shilpa Jain (H.O.D.), all
faculty members and the associated staff for their ready assistance, interest and valuable
suggestion.

I would also like to extend my sincere thanks and gratitude towards Mr. Atul Garg
(Assistant professor) for her able guidance, regular counseling, keen interest and constant
encouragement, without which the Research Project would not have brimmed to fruition. I
would like to thank all my friends and family members for their support given to me time to
time. I don’t have words to express my thanks, nonetheless, my heart is full of gratitude for
the favors received by me from every person.

Shubham Gupta
 PREFACE

The successful completion of this research report was a unique experience for me because by
visiting many place and interacting various person, I achieved a better knowledge about this
system.

The experience which I gained by doing this research was essential at this turning
point of my carrier. This research report is being submitted which content detailed analysis of
the research under taken by me.

The research provides an opportunity to the student to devote his/her skills knowledge
and competencies required during the research session.

The research is on the topic entitled “Investigating The Effects Of Mobile Banking : A
Study On HDFC Bank”
Chapter No. Title Page No.

Declaration

Acknowledgement

Preface

1. Introduction

1.1. Industry profile

1.2 Company profile

1.3 About the Topic

2. Literature review

3. Objectives of the Study

4. Research Methodology

5. Data Analysis and Interpretation

6. Result & Finding

7. Suggestion

8. Limitations

9. Conclusion

Bibliography

Annexure

CONTENTS