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DUVAN
RODRIGUEZ
Sena 2020
En la interacción con una segunda lengua, no se puede obviar un tema de tanta
importancia como lo es el manejo de los verbos. Si un profesional no posee un léxico
enriquecido por el manejo de los verbos en inglés, sería casi imposible que pueda
expresarse de forma clara en este idioma.
Leer y analizar la encuesta de medición del grado de satisfacción del cliente, la cual
se encuentra en el documento descargable asociado a esta evidencia.
DESARROLLO
“My sweet candy”, in the framework of the Implementation of the Comprehensive
Management Policy HSEQ and concerned about the continuous improvement in their
processes and the procedures applied in each of them, as well as in the satisfaction
of their users, which through of statistics allow you to measure the attention provided,
and establish mechanisms of contact with them. Based on the foregoing, customer
satisfaction surveys were conducted in the development of public audiences for
socialization and accountability management report validity
2018, in the department of Atlántico, were made according to the parameters
established in the procedure of the customer satisfaction survey analysis, which
resulted in the following analysis of the questions surveyed:
The people surveyed expressed a good satisfaction towards our product, they feel
comfortable with the product we offer and they give us an improvement such as
implementing new flavors, this survey is a good tool to visualize that we are doing a
good job.
Segundo momento
A satisfaction survey is a study used to measure how satisfied customers are and what level
of commitment they have towards a brand, product or service. Carrying out a satisfaction
survey is always the best way to find out what customers think. There are many methods to
do surveys, through a satisfaction survey you can also meet dissatisfied customers and
prevent them from abandoning your brand, product or service. Thus, it will have the tools to
meet the expectations of customers and not affect the income of the company.
A satisfaction survey has to be used to make decisions in the short, medium and long term.