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Internal Use Only

Website http://biz.lgservice.com

SERVICE MANUAL
DVD Home Theater System
SERVICE MANUAL

MODEL: LHD625 (LHD625, S63S1-S, S63T1-C, S75T1-W)


MODEL: LHD625
(LHD625, S63S1-S, S63T1-C, S75T1-W)

CAUTION
BEFORE SERVICING THE UNIT, READ THE “SAFETY PRECAUTIONS”
IN THIS MANUAL.

P/NO : AFN77133590 JUNE, 2015


CONTENTS

SECTION 1 ........ SUMMARY


SECTION 2 ........ ELECTRICAL
SECTION 3 ........ CABINET & MAIN CHASSIS
SECTION 4 ........ REPLACEMENT PARTS LIST

1-1
SECTION 1
SUMMARY

CONTENTS

SERVICING PRECAUTIONS ............................................................................................................................ 1-3

ESD PRECAUTIONS ......................................................................................................................................... 1-5

HIDDEN KEY MODE ......................................................................................................................................... 1-6

FIRMWARE UPGRADE GUIDE ........................................................................................................................ 1-8

SPECIFICATIONS ........................................................................................................................................... 1-10

1-2
SERVICING PRECAUTIONS
NOTES REGARDING HANDLING OF THE PICK-UP
1. Notes for transport and storage
1) The pick-up should always be left in its conductive bag until immediately prior to use.
2) The pick-up should never be subjected to external pressure or impact.

Storage in conductive bag Drop impact

2. Repair notes
1) The pick-up incorporates a strong magnet, and so should never be brought close to magnetic materials.
2) The pick-up should always be handled correctly and carefully, taking care to avoid external pressure and
impact. If it is subjected to strong pressure or impact, the result may be an operational malfunction and/or
damage to the printed-circuit board.
3) Each and every pick-up is already individually adjusted to a high degree of precision, and for that reason
the adjustment point and installation screws should absolutely never be touched.
4) Laser beams may damage the eyes!
Absolutely never permit laser beams to enter the eyes!
Also NEVER switch ON the power to the laser output part (lens, etc.) of the pick-up if it is damaged.

NEVER look directly at the laser beam, and don’t allow


contact with fingers or other exposed skin.

5) Cleaning the lens surface


If there is dust on the lens surface, the dust should be cleaned away by using an air bush (such as used
for camera lens). The lens is held by a delicate spring. When cleaning the lens surface, therefore, a cot-
ton swab should be used, taking care not to distort lens.

Pressure
Magnet
Pressure

How to hold the pick-up


Cotton swab

Conductive Sheet

6) Never attempt to disassemble the pick-up.


Spring has excess pressure. If the lens is extremely dirty, apply isopropyl alcohol to the cotton swab.
(Do not use any other liquid cleaners, because they will damage the lens.) Take care not to use too much
of this alcohol on the swab, and do not allow the alcohol to get inside the pick-up.

1-3
NOTES REGARDING COMPACT DISC PLAYER REPAIRS
1. Preparations
1) Compact disc players incorporate a great many ICs as well as the pick-up (laser diode). These components
are sensitive to, and easily affected by, static electricity. If such static electricity is high voltage, components
can be damaged, and for that reason components should be handled with care.
2) The pick-up is composed of many optical components and other high-precision components. Care must be
taken, therefore, to avoid repair or storage where the temperature or humidity is high, where strong magnet-
ism is present, or where there is excessive dust.
2. Notes for repair
1) Before replacing a component part, first disconnect the power supply lead wire from the unit
2) All equipment, measuring instruments and tools must be grounded.
3) The workbench should be covered with a conductive sheet and grounded.
When removing the laser pick-up from its conductive bag, do not place the pick-up on the bag. (This is
because there is the possibility of damage by static electricity.)
4) To prevent AC leakage, the metal part of the soldering iron should be grounded.
5) Workers should be grounded by an armband (1 M)
6) Care should be taken not to permit the laser pick-up to come in contact with clothing, in order to prevent
static electricity changes in the clothing to escape from the armband.
7) The laser beam from the pick-up should NEVER be directly facing the eyes or bare skin.

Armband

Resistor
(1 M)
Resistor
Conductive
(1 M)
Sheet

CAUTION: CLASS 1M VISIBLE AND INVISIBLE LASER RADIATION WHEN


OPEN. DO NOT VIEW DIRECTLY WITH OPTICAL INSTRUMENTS

Use of controls, adjustments or the performance of procedures other than


those specified herein may result in hazardous radiation exposure.

1-4
ESD PRECAUTIONS
Electrostatically Sensitive Devices (ESD)
Some semiconductor (solid state) devices can be damaged easily by static electricity. Such components
commonly are called Electrostatically Sensitive Devices (ESD). Examples of typical ESD devices are integrated
circuits and some field-effect transistors and semiconductor chip components. The following techniques should
be used to help reduce the incidence of component damage caused by static electricity.
1. Immediately before handling any semiconductor component or semiconductor-equipped assembly, drain off
any electrostatic charge on your body by touching a known earth ground. Alternatively, obtain and wear a
commercially available discharging wrist strap device, which should be removed for potential shock reasons
prior to applying power to the unit under test.
2. After removing an electrical assembly equipped with ESD devices, place the assembly on a conductive surface
such as aluminum foil, to prevent electrostatic charge buildup or exposure of the assembly.
3. Use only a grounded-tip soldering iron to solder or unsolder ESD devices.
4. Use only an anti-static solder removal device. Some solder removal devices not classified as "anti-static" can
generate electrical charges sufficient to damage ESD devices.
5. Do not use freon-propelled chemicals. These can generate electrical charges sufficient to damage ESD
devices.
6. Do not remove a replacement ESD device from its protective package until immediately before you are
ready to install it. (Most replacement ESD devices are packaged with leads electrically shorted together by
conductive foam, aluminum foil or comparable conductive materials).
7. Immediately before removing the protective material from the leads of a replacement ESD device, touch the
protective material to the chassis or circuit assembly into which the device will by installed.

CAUTION : BE SURE NO POWER IS APPLIED TO THE CHASSIS OR CIRCUIT, AND OBSERVE ALL OTHER
SAFETY PRECAUTIONS.

8. Minimize bodily motions when handing unpackaged replacement ESD devices. (Otherwise harmless motion
such as the brushing together of your clothes fabric or the lifting of your foot from a carpeted floor can generate
static electricity sufficient to damage an ESD device).

CAUTION. GRAPHIC SYMBOLS

THE LIGHTNING FLASH WITH APROWHEAD SYMBOL. WITHIN AN EQUILATERAL TRIANGLE, IS


INTENDED TO ALERT THE SERVICE PERSONNEL TO THE PRESENCE OF UNINSULATED
“DANGEROUS VOLTAGE” THAT MAY BE OF SUFFICIENT MAGNITUDE TO CONSTITUTE A RISK OF
ELECTRIC SHOCK.

THE EXCLAMATION POINT WITHIN AN EQUILATERAL TRIANGLE IS INTENDED TO ALERT THE


SERVICE PERSONNEL TO THE PRESENCE OF IMPORTANT SAFETY INFORMATION IN SERVICE
LITERATURE.

1-5
HIDDEN KEY MODE
1. DISPLAY SYSTEM INFORMATION
1) Change function to DVD/CD by pressing input key, and wait until home menu is shown.
- Do not insert disc or USB at the set.
2) Go to SETUP menu by pressing SETUP button in HOME menu.

3) Move highlight at "DISPLAY -> TV Aspect -> 16:9".

4) Press "1 -> 3 -> 9 -> 7 -> 1 -> 3 -> 9 -> ENTER" in order.
5) and then, system reset menu is displayed.

6) Power off and on by pressing POWER key.

1-6
2. EEPROM EDIT
1) Change function to DVD/CD by pressing input key, and wait until home menu is shown.
- Do not insert disc or USB at the set.
2) Press "PAUSE -> 1 -> 4 -> 7 -> 2" in order.
3) and then, option setting menu is displayed.
You can see 10 bytes option value.

4) Move a cursor by pressing Arrow < > key.


5) Press number 0 ~ 9, character a ~ f (1 ~ 6 for a while) for more than 5 seconds
6) Press "PAUSE" key to exit option setting menu.

After change option value, you need to make system reset.

3. DOOR LOCK / UNLOCK


1) Press Front “STOP” + Remote control “STOP” for more than 5 seconds.
2) “LOCKED” / “UNLOCKED” display on the VFD.

1-7
FIRMWARE UPGRADE GUIDE
1. MPEG
1) Copy firmware to USB (Do not change file name).
Ex) LG_LHD655LD7_1501051.rom
2) Change function to DVD/CD by pressing input key, and wait until home menu is shown.
3) Inset USB device which includes firmware.
4) Firmware is detected automatically and then, shows blue screen in TV.
 If home menu is maintained after inserting USB, press music icon.

5) Take off the USB and press PLAY key.

6) and then, upgrading is started.


- Do not turn off the set until upgrade is finished.
7) After finishing firmware upgrading, set will restart automatically.
8) Power off and on again by pressing POWER key.

1-8
2. AUDIO MICOM
1) Copy firmware to USB (Do not change file name).
Ex) LHD655_1501050.HEX
2) Change function to DVD/CD by pressing input key, and wait until home menu is shown.
3) Inset USB device which includes firmware.
4) Firmware is detected automatically and then, shows blue screen in TV.
 If home menu is maintained after inserting USB, press music icon.

5) Upgrading is started.
- Do not turn off the set until upgrade is finished.
- Do not pull out the USB device using firmware upgrading.
6) After finishing firmware upgrading, set will be turned off.

3. EQ
1) Copy firmware to USB (Do not change file name).
Ex) EQ_PRG.BIN
2) Change function to DVD/CD by pressing input key, and wait until home menu is shown.
3) Inset USB device which includes firmware.
4) Firmware is detected automatically and then, shows blue screen in TV.
 If Home menu is maintained after inserting USB, press music icon.

5) Upgrading is started.
- Do not turn off the set until upgrade is finished.
- Do not pull out the USB device using firmware upgrading.
6) After finishing firmware upgrading, set will be turned off.

1-9
SPECIFICATIONS
• GENERAL
Power requirements Refer to main label.
Power consumption Refer to main label.
Networked standby 0.4 W (If all network ports are activated.)
Dimensions (W x H x D) (360 x 60.5 x 299) mm without foot
Net Weight (Approx.) 2.69 kg
Operating temperature 5 °C to 35 °C
Operating humidity 5 % to 90 %
Bus Power Supply 5V 500 mA

• INPUTS/ OUTPUTS
VIDEO OUT 1.0 V (p-p), 75 Ω, sync negative, RCA jack x 1
HDMI OUT (video/audio) 19 pin (Type A, HDMI™ Connector ) x 1
ANALOG AUDIO IN 2.0 Vrms (1 kHz, 0 dB), 600 Ω, RCA jack (L, R) x 1
DIGITAL IN (OPTICAL) 3 V (p-p), Optical jack x 1
PORT. IN 0.5 Vrms (3.5 mm stereo jack) x 1

• AMPLIFIER
Stereo mode 167 W + 167 W (3 Ω at 1kHz)
Surround mode Front 167 W + 167 W (3 Ω at 1 kHz)
Center 167 W (3 Ω at 1 kHz)
Surround 167 W + 167 W (3 Ω at 1 kHz))
Subwoofer 167 W (3 Ω at 60 Hz)

• TUNER
FM Tuning Range 87.5 to 108.0 MHz or 87.50 to 108.00 MHz

1-10
• SPEAKERS
Front Speaker
Type 1 Way 1 speaker
Impedance Rated 3Ω
Input Power 167 W
Max. Input Power 334 W
Net Dimensions (W x H x D) (88 x 122 x 81) mm
Net Weight 0.5 kg

Rear Speaker
Type 1 Way 1 speaker
Impedance Rated 3Ω
Input Power 167 W
Max. Input Power 334 W
Net Dimensions (W x H x D) (88 x 122 x 81) mm
Net Weight 0.5 kg

Center Speaker
Type 1 Way 1 speaker
Impedance Rated 3Ω
Input Power 167 W
Max. Input Power 334 W
Net Dimensions (W x H x D) (260 x 93 x 74) mm
Net Weight 0.6 kg

Passive Subwoofer
Type 1 Way 1 speaker
Impedance Rated 3Ω
Input Power 167 W
Max. Input Power 334 W
Net Dimensions (W x H x D) (190 x 385 x 318) mm
Net Weight 5.0 kg

• Design and specifications are subject to change without notice.

1-11
1-12
SECTION 2
ELECTRICAL
CONTENTS
DIGITAL DISPLAY & MEDIA TRAINING MASTER ......................................................................................... 2-2
1. DISTORTED PICTURE........................................................................................................................... 2-2
2. NO PICTURE .......................................................................................................................................... 2-7
3. PICTURE COLOR................................................................................................................................. 2-12
4. NOISE/AUDIO PROBLEMS.................................................................................................................. 2-14
5. MISCELLANEOUS ................................................................................................................................ 2-17

ONE POINT REPAIR GUIDE .......................................................................................................................... 2-26


1. NO POWER PROBLEM ....................................................................................................................... 2-26
2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE ON FRONT PANEL.................... 2-28
3. BAD HDMI VIDEO / AUDIO OUTPUT .................................................................................................. 2-34
4. NO AUDIO FROM SPEAKER............................................................................................................... 2-35
5. NO USB ................................................................................................................................................ 2-36
6. BT CONNECTION ERROR .................................................................................................................. 2-37

ELECTRICAL TROUBLESHOOTING GUIDE................................................................................................. 2-38


1. SYSTEM POWER SUPPLY ON SMPS BOARD .................................................................................. 2-38
2. POWER SUPPLY ON MAIN BOARD ................................................................................................... 2-41
3. SYSTEM PART ..................................................................................................................................... 2-43
4. NO HDMI OUTPUT ............................................................................................................................... 2-45
5. NO AUDIO OUTPUT ............................................................................................................................ 2-46

DETAILS AND WAVEFORMS ON SYSTEM TEST AND DEBUGGING ....................................................... 2-47


1. SYSTEM PART (MPEG CRYSTAL 27 MHz) ....................................................................................... 2-47
2. SDRAM CLOCK .................................................................................................................................... 2-48
3. VIDEO PART (100% FULL COLOR-BAR) ........................................................................................... 2-48
4. HDMI PART .......................................................................................................................................... 2-49
5. SERVO OPEN/CLOSE SIGNAL ........................................................................................................... 2-50

WIRING DIAGRAM .......................................................................................................................................... 2-59

BLOCK DIAGRAM .......................................................................................................................................... 2-61

CIRCUIT DIAGRAMS ...................................................................................................................................... 2-63


1. SMPS CIRCUIT DIAGRAM .................................................................................................................. 2-63
2. MAIN & AMP - MPEG CIRCUIT DIAGRAM ......................................................................................... 2-65
3. MAIN & AMP - SERVO CIRCUIT DIAGRAM ....................................................................................... 2-67
4. MAIN & AMP - I/O CIRCUIT DIAGRAM ............................................................................................... 2-69
5. MAIN & AMP - MICOM CIRCUIT DIAGRAM........................................................................................ 2-71
6. MAIN & AMP - PWM CIRCUIT DIAGRAM ........................................................................................... 2-73
7. MAIN & AMP - AMP CIRCUIT DIAGRAM ............................................................................................ 2-75
8. JACK CIRCUIT DIAGRAM ................................................................................................................... 2-77
9. FRONT CIRCUIT DIAGRAM ................................................................................................................ 2-79

CIRCUIT VOLTAGE CHART ........................................................................................................................... 2-81


1. ICs ......................................................................................................................................................... 2-81
2. CAPACITORS ....................................................................................................................................... 2-81
3. CONNECTORS ..................................................................................................................................... 2-82

PRINTED CIRCUIT BOARD DIAGRAMS ....................................................................................................... 2-83


1. SMPS P. C. BOARD ............................................................................................................................. 2-83
2. MAIN & AMP P. C. BOARD .................................................................................................................. 2-85
3. JACK P. C. BOARD .............................................................................................................................. 2-87
4. FRONT P. C. BOARD ........................................................................................................................... 2-87

2-1
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.

1. DISTORTED PICTURE
1-1. Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect


What cables is NO the DVD to the TV and if connected properly. Refer to OM for
the customer using to connections. Tighten any loose cables. Make sure the customer
connect the DVD? is not connecting a DVD to VCR.
Copy protection can distort the picture on older DVD models.

YES

Make sure the TV is on the correct input.


Is the TV set NO Turn TV off, then on to determine input.
to the correct input? Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


NO Multiple discs displaying the problem could indicate the DVD lens
Do lines appear when
needs to be cleaned. Recommend the customer use a lens
watching multiple discs?
cleaner on the DVD. A lens cleaner is available at any local
electronics retailer.

YES

Lines appearing when watching a TV program indicates


Do lines appear when NO an issue with the display. If the TV program is fine,
watching a TV program? then connect the DVD to another input on the display to
determine if the problem is following the DVD.

YES

Connect the DVD to another TV and play a disc.


Do lines appear NO No lines during disc play back indicates a problem with the first TV.
when the DVD is Please refer to the owners manual for instructions on how to
connected to another TV? connect the DVD to a TV. If the DVD has a problem on the
second TV, then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.

2-2
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-2. Ghost Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the DVD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the DVD?
DVD to VCR or DVD. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite,
the correct input?
or component. DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Do ghosting appear when NO Multiple discs displaying the problem could indicate the DVD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner
on the DVD. A lens cleaner is available at any local electronics retailer.

YES

Ghosting appearing when watching a TV program indicates an


Do lines appear when NO issue with the display. If the TV program is fine, then connect
watching a TV program? the DVD to another input on the display to determine
if the problem is following the DVD.

YES

Connect the DVD to another TV and play a disc.


Does ghosting NO No ghosting during disc play back indicates a problem with the first TV.
appear when the DVD is Please refer to the owners manual for instructions on how to
connected to another TV? connect the DVD to a TV. If the DVD has a problem on the second TV,
then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.

2-3
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-3. Rolling Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the DVD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting
using to connect the DVD?
a DVD to VCR. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite,
the correct input?
or component. DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Does rolling appear when NO Multiple discs displaying the problem could indicate the DVD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner
on the DVD. A lens cleaner is available at any local electronics retailer.

YES

Rolling appearing when watching a TV program indicates


Does rolling appear when NO an issue with the display. If the TV program is fine, then connect
watching a TV program? the DVD to another input on the display to determine if the problem
is following the DVD.

YES

Connect the DVD to another TV and play a disc. No lines during disc
Does rolling appear NO playback indicates a problem with the first TV.
when the DVD is connected to Please refer to the owners manual for instructions on how to connect the
another TV? DVD to a TV. If the DVD has a problem on the second TV,
then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can also
Has the customer tried NO cause video problems. Test the cable with another device to the TV
another set of cables? to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.

2-4
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-4. Shaky Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the DVD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables.
using to connect the DVD?
Make sure the customer is not connecting a DVD.
Copy protection can distort the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off, then on


Is the TV set to
to determine input. Video when using composite, or component.
the correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Does shaking appear when NO Multiple discs displaying the problem could indicate the DVD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner
on the DVD. A lens cleaner is available at any local electronics retailer.

YES

NO Shaking appearing when watching a TV program indicates an issue with


Does shaking appear when
the display. If the TV program is fine, then connect the DVD to another
watching a TV program?
input on the display to determine if the problem is following the DVD.

YES

Connect the DVD to another TV and play a disc. No shaking during


Does shaking appear NO disc play back indicates a problem with the first TV. Please refer to
when the DVD is connected to the owners manual for instructions on how to connect the DVD to a TV.
another TV? If the DVD has a problem on the second TV,
then see service chart for service information.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.

2-5
DIGITAL DISPLAY & MEDIA TRAINING MASTER
1-5. Blurry Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.

Determine what cables the customer is using to connect the DVD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting
using to connect the DVD?
a DVD to VCR. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite, or component.
the correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Does blurriness appear when NO Multiple discs displaying the problem could indicate the DVD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner on
the DVD. A lens cleaner is available at any local electronics retailer.

YES

Blurriness appearing when watching a TV program indicates an


Does blurriness appear when NO issue with the display. If the TV program is fine, then connect
watching a TV program? the DVD to another input on the display to determine if the problem
is following the DVD.

YES

Connect the DVD to another TV and play a disc. No blurriness


Does blurriness appear NO during disc play back indicates a problem with the first TV.
when the DVD is connected to Please refer to the owners manual for instructions on how to connect
another TV? the DVD to a TV. If the DVD has a problem on the second TV,
then see service chart for service information.

YES

Have the customer try another set of cables.


Has the customer tried NO A bad cable can also cause video problems. Test the cable with another
another set of cables? device to the TV to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.

2-6
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2. NO PICTURE
2-1. Black Screen
The entire screen is black.

Make sure the customer did not select 480i resolution in the menu
Does the DVD on-screen NO of the DVD HTS if using HDMI connections. Change resolution on
menu appear? upconversion DVD HTS by pushing the resolution button of the remote
controller. HDMI don’t support 480i resolution.

YES

Determine what cables the customer is using to connect the DVD to


NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the DVD?
DVD to VCR. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite, or component.
the correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may have a


Is the customer able to NO problem with his television, especially if the cable signal comes
watch TV programming? through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.

YES

Have the customer connect the DVD to another TV in order to


Can the customer connect NO determine if the problem is the DVD or the TV. Refer to the OM for
the DVD to another TV? connections assistance. If the DVD works on the second TV,
then the customer has a problem with his TV.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to the TV
another set of cables? to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.

2-7
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-2. Blue Screen
The entire screen is a solid blue color.

Make sure the customer did not select 480i resolution in the menu
Does the DVD on-screen NO of the DVD HTS if using HDMI connections. Change resolution on
menu appear? upconversion DVD HTS by pushing the resolution button of the remote
controller. HDMI don’t support 480i resolution.

YES

Determine what cables the customer is using to connect the DVD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the DVD?
DVD to VCR. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input.


Is the TV set to
Turn TV off, then on to determine input. Video when using composite,
the correct input?
or component. DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may have a


Is the customer able to NO problem with his television, especially if the cable signal comes
watch TV programming? through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.

YES

Have the customer connect the DVD to another TV in order to


Can the customer connect NO determine if the problem is the DVD or the TV. Refer to the OM for
the DVD to another TV? connections assistance. If the DVD works on the second TV,
then the customer has a problem with his TV.

YES

Have the customer try another set of cables. A bad cable can also
Has the customer tried NO cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.

2-8
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-3. Snowy Screen
A snowy picture is when black and white dots are all over the screen.

Make sure the customer did not select 480i resolution in the menu
Does the DVD on-screen NO of the DVD HTS if using HDMI connections. Change resolution on
menu appear? upconversion DVD HTS by pushing the resolution button of the remote
controller. HDMI don’t support 480i resolution.

YES

Determine what cables the customer is using to connect the DVD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the DVD?
DVD to VCR. Copy protection can distort
the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to
then on to determine input. Video when using composite, or component.
the correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may


Is the customer able to NO have a problem with his television, especially if the cable signal comes
watch TV programming? through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.

YES

Have the customer connect the DVD to another TV in order to


Can the customer connect NO determine if the problem is the DVD or the TV. Refer to the OM for
the DVD to another TV? connections assistance. If the DVD works on the second TV,
then the customer has a problem with his TV.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.

2-9
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-4. No Signal
A “no signal” message appears on the screen of the display.

Make sure the customer did not select 480i resolution in the
Does the DVD on-screen NO menu of the DVD HTS if using HDMI connections. Change resolution on
menu appear? upconversion DVD HTS by pushing the resolution button of the remote
controller. HDMI don’t support 480i resolution.

YES

Determine what cables the customer is using to connect the DVD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting
using to connect the DVD?
a DVD to VCR or DVD to DVD Recorder.
Copy protection can distort the picture on older VCR models.

YES

NO Make sure the TV is on the correct input. Turn TV off,


Is the TV set to the
then on to determine input. Video when using composite, or component.
correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

If the customer is not able to watch television then he may have a


Is the customer able to NO problem with his television, especially if the cable signal comes
watch TV programming? through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.

YES

Have the customer connect the DVD to another TV in order to


Can the customer connect NO determine if the problem is the DVD or the TV. Refer to the OM for
the DVD to another TV? connections assistance. If the DVD works on the second TV,
then the customer has a problem with his TV.

YES

Have the customer try another set of cables. A bad cable


Has the customer tried NO can also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.

2-10
DIGITAL DISPLAY & MEDIA TRAINING MASTER
2-5. Invalid Format or Format Not Supported

Customer’s using an DVI, or HDMI cable connection need to set the


Is the customer using a NO resolution on the product above 480I. HDMI,
digital cable connection? DVI connections can not process a 480I resolution.
They can only process a 480P, 720P, 1080I, or 1080P resolution.

YES

Make sure the customer’s simultaneously connecting analog component


NO cable with HDMI cable. And then If Copy Protected Disc is playing back,
Is the customer using an
analog component output is no picture. Only when the analog output is
analog cable connection?
480I, you can see the picture. In case of No Copy Protected Disc,
you can see the picture regardless of the resolution.

YES

Make sure the display is HDCP compliant when using a DVI or


Is the display NO HDMI connection. A lack of HDCP compliancy on the display may
HDCP compliant? cause an invalid format or format not supported message to appear.
It can also cause a copy protection OSD to appear.

YES

Ask the customer to connect the device to another display.


Has the customer tried the NO If the device starts working, then the problem may be the original display.
device on another display? The customer will need to troubleshoot the display. If the device
still does not work, then the problem may be the device or the cable.

YES

Ask the customer to replace the cable between the device and display.
Has the customer tried NO If the problem is corrected, then the problem was with the cable.
another cable? If the problem continues, then the device is the problem.
Set up service according to in warranty or out of warranty procedures.

2-11
DIGITAL DISPLAY & MEDIA TRAINING MASTER
3. PICTURE COLOR
3-1. No Color
The video displays no color and only shows in black and white.

Determine what cables the customer is using to connect the DVD


What cables is the customer NO to the TV and if connected properly. Refer to OM for connections.
using to connect the DVD? Tighten any loose cables. Make sure the customer is not connecting a
DVD to VCR. Copy protection can distort the picture on older VCR models.

YES

NO Make sure the TV is on the correct input according to the


Is the TV set to the
connections in use. Video when using composite, or component.
correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


NO Make sure the discs the customer is using are compatible with the
Does color appear when
DVD by checking “playable discs” in the owners manual.
watching multiple discs?
Multiple discs displaying the problem indicates a problem with
the DVD HTS.

YES

If the cable or satellite programming is connected through


NO another input and the customer does not get color, the customer has a
Does color appear when
problem with his television. If a TV program does have the color,
watching a TV program?
the problem may be the DVD HTS, the cables being used,
or the TV itself.

YES

Connect the DVD to another TV and play a disc. Good color during
Does color appear NO disc play back indicates a problem with the first TV. Please refer to the
when the DVD is owners manual for instructions on how to connect the DVD to a TV.
connected to another TV? If the DVD has a problem on the second TV, then see service chart for
service information.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If the DVD is the problem,
please see service chart for service information.

2-12
DIGITAL DISPLAY & MEDIA TRAINING MASTER
3-2. Poor Color
The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to
a screen.

Determine what cables the customer is using to connect the DVD to


What cables is the customer NO the TV and if connected properly. Refer to OM for connections.
using to connect the DVD? Tighten any loose cables. Make sure the customer is not connecting a
DVD to VCR. Copy protection can distort the picture on older VCR models.

YES

NO Make sure the TV is on the correct input according to the


Is the TV set to the
connections in use. Video when using composite, or component.
correct input?
DVI when using DVI, and HDMI when using HDMI.

YES

One disc displaying the issue is a problem with the disc.


Is color fine when watching NO Make sure the discs the customer is using are compatible with the DVD
multiple discs? by checking “playable discs” in the owners manual. Multiple discs
displaying the problem indicates a problem with the DVD HTS.

YES

If the cable or satellite programming is connected through another


Is color fine when watching NO input and the customer does not get color, the customer has a problem
a TV program? with his television. If a TV program does have the color, the problem
may be the DVD HTS, the cables being used, or the TV itself.

YES

Connect the DVD to another TV and play a disc. Good color during
NO disc play back indicates a problem with the first TV. Please refer to the
Is color fine when the DVD is
owners manual for instructions on how to connect the DVD to a TV.
connected to another TV?
If the DVD has a problem on the second TV, then see service
chart for service information.

YES

Have the customer try another set of cables. A bad cable


Has the customer tried NO can also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If the DVD is the problem,
please see service chart for service information.

2-13
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4. NOISE/AUDIO PROBLEMS
4-1. No Audio
The customer is not able to get audio.

Determine what cables the customer is using to connect the DVD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer has audio cables
using to connect the DVD?
connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).

YES

Is the customer NO Make sure the customer has not routed video
able to see video? and audio to separate inputs.

YES

Problem occurring on one disc indicates a problem with the disc.


Does issue occur on NO Problem occurring on multiple discs could indicate a lens cleaner
more than one disc? is needed. The customer can purchase a lens cleaner at any
electronics retailer.

YES

No audio from a TV program on a different channel or input means


Problem occur when NO there is a problem with the television.
watching TV program? If a TV program does have the audio, the problem may be the DVD HTS,
the cables being used, or the TV itself.

YES

Audio is fine when the DVD is connected to another TV


Does the problem occur NO indicates the problem is with the television.
when DVD is connected to
Refer to the owners manual for assistance
another TV?
with connecting DVD to another TV.

YES

Have the customer try another set of cables. A bad cable can also
Has the customer tried NO cause audio problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.

2-14
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4-2. Distorted Audio
The audio sounds muffled, scratchy, or the audio skips.

Determine what cables the customer is using to connect the DVD


NO to the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer has audio
using to connect the DVD?
cables connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).

YES

Is the customer NO Make sure the customer has not routed


able to see video? video and audio to separate inputs.

YES

Problem occurring on one disc indicates a problem with the disc.


Does issue occur on NO Problem occurring on multiple discs could indicate a lens cleaner
more than one disc? is needed. The customer can purchase a lens cleaner at any
electronics retailer.

YES

Distorted audio from a TV program on a different channel or


Problem occur when NO input means there is a problem with the television. If a TV program
watching TV program? does have the audio, the problem may be the DVD HTS,
the cables being used, or the TV itself.

YES

Audio is fine when the DVD is connected to another TV


Does the problem occur NO indicates the problem is with the television.
when DVD is connected to
Refer to the owners manual for assistance
another TV?
with connecting DVD to another TV.

YES

Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause audio problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If DVD is problem,
please see service chart for service information.

2-15
DIGITAL DISPLAY & MEDIA TRAINING MASTER
4-3. Humming/Clicking Noise
The unit is making a humming noise or a clicking noise.

DVDs make a slight hum when playing discs.


Does the noise only NO A clicking noise or a noise interfering with audio may indicate a problem.
happen when a disc Try multiple discs. Multiple discs with the same issue means the
is playing? DVD may need service or be professionally cleaned.
Check DVD service for service instructions.

YES

Check to see if a disc is inserted into the DVD and eject the disc.
Does the noise happen NO A humming or clicking noise when the disc is not inserted
when the DVD is turned on? may be a cooling fan. Check OM to see if cooling fan is present.
If not, unit will need service. See DVD service for service instructions.

4-4. Audio/Video Out of Synch


The audio and video do not match up. People look to be talking, but their voices are delayed by a few seconds.

If the issue only shows up on one disc, then the problem is


Has the customer tried NO with that disc. Have the customer try multiple tapes or discs.
multiple tapes and discs? If the issue happens on multiple discs and tapes,
then ask the customer to try a lens or a head cleaner.

YES

Make sure cables are routed properly.


NO Make sure audio and video cables are routed to the same source
How are the cables routed? (if possible). Routed audio and video to separate products
can cause a bit of a delay between the devices as not all devices
will process audio and video signals at the same speed.

YES

Ask the customer to connect the product to another TV.


Has the customer NO If the issue persists, try another set of cables. If the issue still persists,
connected to another TV? then the issue is with the unit. The unit will need service.
Arrange service following proper procedure.

2-16
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5. MISCELLANEOUS
5-1. No Power
The unit will not turn on.

NO
Is the unit plugged in? Make sure the unit is plugged into a surge protector or the wall.

YES

Does the unit turn on NO See if the unit will turn on when the power button the unit is pressed.
when the power button If the unit turns on, then troubleshoot the remote control using
is pressed on the unit? the Remote Control Not Working call flow.

YES

NO Make sure the surge protector is plugged into a wall outlet.


Is the unit plugged into
Also make sure the surge protector is turned on or does not
a surge protector?
need to be reset due to a recent surge.

YES

Test the unit in another outlet. If the unit works,


Does the unit work when NO then the problem is the outlet where the unit was connected.
plugged into another outlet? If the issue is the DVD, then set up service for DVD according to
DVD service guide.

YES

NO If DVD failed due to lightning strike or a power surge,


Have there been any lightning
this is not covered by warranty. Follow guidelines
strikes or power outages?
for service for a DVD out of warranty.

2-17
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-2. Disc Error
The unit displays “disc error” when a disc is inserted into the DVD HTS.

Is the disc inserted into NO Make sure the disc has been inserted into the DVD HTS properly.
the DVD HTS properly? The HTS can not read a disc inserted into the unit upside down.

YES

Determine the type of disc the customer is not able to play.


What type of disc is NO If the customer is using a store-bought movie DVD,
the customer using? then please skip the next three questions.
If it’s a recorded disc, move onto the next question.

YES

Make sure the customer finalized the disc in the DVD recorder.
NO Make sure the type of disc the customer is using is compatible
Did the customer burn
with the DVD HTS. If the customer initialized a DVD-RW in VR mode,
this disc in a DVD recorder?
make sure the owners manual has the RW logo to show
compatibility for the VR format.

YES

Make sure the customer burned a compatible format


NO (such as VCD, SVCD, or DivX). Make sure the file meets the
Did the customer burn
specifications required for the HTS to play the disc. Check the owners
the disc in a computer?
manual for specifications. Disc may still not be compatible.
Refer customer to section of OM regarding burned discs.

YES

One disc with the problem is a problem with the disc.


NO DVD HTSs can play scratched or dirty DVDs and not have any issues
Has the customer tried
during playback. Multiple discs with the issue can mean the lens
multiple discs?
on the DVD HTS needs to be cleaned.
Recommend a lens cleaner. Service DVD if lens cleaner was used.

2-18
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-3. Unit Locks Up
Unit does not respond to any commands.

NO If the unit will turn on or off with the button on the unit,
Does the unit respond to
troubleshoot the remote control. Please refer to
the buttons on the unit?
Remote Control Not Working call flow.

YES

If the unit does no respond to any buttons,


Has the customer NO then reset the unit by unplugging it for 15 to 30 seconds.
reset the unit? If the unit does not respond after the reset,
arrange for service on the DVD.

5-4. Disc Stuck


A DVD disc is stuck in the unit.

NO Press the open/close button on the unit. If the disc ejects,


Does the open/close button
troubleshoot the remote using the Remote Control
on the unit work?
not working call flow.

YES

NO Ask the customer to reset the unit by unplugging the unit


Has the customer
from the electrical outlet for 15 to 30 seconds. If the disc
reset the unit?
remains stuck in the unit after the reset, the unit will need service.

2-19
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-5. Remote Control Not Working

If the buttons on the front of the unit do not respond,


Does the unit respond to NO determine if the product has locked up or if the unit will not turn on.
buttons on the front of the unit? The problem is not the remote control. Make sure the remote control is
the remote that goes with that particular model.

YES

Determine which product the remote is not working.


NO The customer may need to press the appropriate mode button
Does the remote control
to make the remote operate another component. The remote may
any component?
even need to be programmed to the other component,
especially if the batteries were just changed.

YES

Ask the customer to change batteries.


Have the batteries NO Make sure the batteries are new and fresh.
been changed? The batteries do not need to come from a “spare” battery drawer.
Do not mix used and new batteries.

YES

If the remote does not work anything, then walk the customer
NO through a remote drain. Remove the batteries from the remote control.
Is the remote working at all? Then press and hold any button down for a minute.
This will drain the power out of the remote and reset it.
Universal remotes will have to be reprogrammed.

YES

NO If another remote works the unit, then follow


Does any remote
the procedure to FOC the customer a new remote.
work the unit?
If two remotes do not work the unit, the unit will need service.

YES

Please refer to the OM for instructions on how to


NO program remote to TV. Customer wants to program a remote
Does the customer want to
other than Zenith or LG, the customer will need to contact
program their remote?
the manufacturer of the remote control. Codes do not work,
remote is not compatible.

2-20
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-6. Will Not Play Disc
The unit will not play a disc when a disc is inserted into the HTS.

Is the disc inserted into NO Make sure the disc has been inserted into the DVD HTS properly.
the DVD HTS properly? The HTS can not read a disc inserted into the unit upside down.

YES

Determine the type of disc the customer is not able to play.


What type of disc is NO If the customer is using a store-bought DVD,
the customer using? then please skip the next three questions.
If it’s a recorded disc, move onto the next question.

YES

Make sure the customer finalized the disc in the DVD recorder.
NO Make sure the type of disc the customer is using is compatible
Did the customer burn this
with the DVD HTS. If the customer initialized a DVD-RW in VR mode,
disc in a DVD recorder?
make sure the owners manual has the RW logo to show
compatibility for the VR format.

YES

Make sure the customer burned a compatible format


NO (such as VCD, SVCD, or DivX). Make sure the file meets the
Did the customer burn
specifications required for the HTS to play the disc.
the disc in a computer?
Check the owners manual for specifications. Disc may still not be
compatible. Refer customer to section of OM regarding burned discs.

YES

One disc with the problem is a problem with the disc.


NO DVD HTSs can play scratched or dirty DVDs and not have
Has the customer tried
any issues during playback. Multiple discs with the issue can mean
multiple discs?
the lens on the DVD HTS needs to be cleaned.
Recommend a lens cleaner. Service DVD if lens cleaner was used.

2-21
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-7. Disc Freezes or Skips
The audio and video freeze and skip during play back of a DVD disc.

Is the disc inserted into NO Make sure the disc has been inserted into the DVD HTS properly.
the DVD HTS properly? The HTS can not read a disc inserted into the unit upside down.

YES

Determine the type of disc the customer is not able to play.


What type of disc is NO If the customer is using a store-bought DVD,
the customer using? then please skip the next three questions. If it’s a recorded disc,
move onto the next question.

YES

Make sure the customer finalized the disc in the DVD recorder.
NO Make sure the type of disc the customer is using is compatible
Did the customer burn this
with the DVD HTS. If the customer initialized a DVD-RW in VR mode,
disc in a DVD recorder?
make sure the owners manual has the RW logo to show
compatibility for the VR format.

YES

Make sure the customer burned a compatible format


NO (such as VCD, SVCD, or DivX). Make sure the file meets the
Did the customer burn
specifications required for the HTS to play the disc.
the disc in a computer?
Check the owners manual for specifications. Disc may still not be
compatible. Refer customer to section of OM regarding burned discs.

YES

One disc with the problem is a problem with the disc.


NO DVD HTSs can play scratched or dirty DVDs and not have
Has the customer tried
any issues during playback. Multiple discs with the issue can mean
multiple discs?
the lens on the DVD HTS needs to be cleaned.
Recommend a lens cleaner. Service DVD if lens cleaner was used.

2-22
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-8. Can Access Menu, but Not Play a Movie
The disc menu is displayed but the disc will not play.

Go into the system information screen of the DVD HTS.


NO To access this menu, bring up the main menu. Go to TV aspect,
Check the system information
highlight 16:9, press 1397139 and hit enter. If sold in the US,
screen of the DVD HTS.
this should be DVD region code 1 and DVD region code A.
In case of HD-DVD, there is no region code.

YES

NO If the region code of the DVD disc is not A, then the DVD disc
What is the region code of
will not play on a HTS sold in the US. The HTS can play only
the DVD disc?
DVD discs labeled same as the rear of the unit.

YES

The disc locking up on a feature needs to be reported to Q&E.


Is the disc locking up on a NO See instructions on reporting problems to Q&E. For a work
disclaimer screen when the around the problem, advise the customer to access the chapter list.
customer presses play? Start play back from chapter 1 to start the movie and avoid any
feature lock ups.

5-9. Reporting a problem to Quality & Engineering


Reporting a problem that may require a firmware update to fix.

Get the micom version from the system information screen.


NO Get the ISBN number from the back of the DVD box cover
How do I report a problem to
(the number under the barcode). Get the exact problem
Quality and Engineering?
the customer is describing Email this information to Matt Wedgman
so the issue can be reported to the factory.

2-23
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-10. Aspect Ratio
The customer has bars on the top and bottom of the screen, the left and right of the screen, or both.

A full screen movie played on a wide screen TV will have bars


Is the movie wide screen NO on the left and right side of the TV. The customer needs to
or full screen? make sure they choose the appropriate type of movie
they want to view.

YES

If the aspect ratio is 1.33:1 then the movie is set up for full screen viewing.
What is the aspect ratio NO Bars will appear on the left and right side of the screen if the TV is wide
of the DVD disc being played? screen. If the aspect ratio is 1.85:1 or 2.35:1, then there will be bars on
the top and bottom as that ratio is bigger than widescreen TVs (1.78:1).

YES

Try changing the resolution to 480p. 720p, 1080i and


What is the resolution NO 1080p resolution require a widescreen aspect ratio which
of the DVD HTS set at? means bars will be placed on the left and right side for
full screen movies.

YES

Make sure the aspect of the television is set appropriately.


What is the aspect ratio NO If the aspect ratio of the television is set at 4:3 when the TV
of the television set at? is wide screen, then a wide screen movie will show up as
letterbox with bars on the top and bottom and bars on the sides.

2-24
DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-11. My Unit Won’t Upconvert
The customer has a problem with getting the unit to change resolutions to 480p, 720p, 1080i, or 1080p.

NO Ask the customer to press stop to stop the disc from playing.
Is the disc
Ask the customer to press the resolution button to change the resolution.
currently playing?
The DVD HTS will not change resolutions while the disc is playing.

YES

Discs with copy protection will not upconvert above 480p


Is the customer using NO when using component cables. The component output does not have
component (red, blue,
HDCP (highbandwidth digital content protection) compliancy
and green) cables?
which causes the DVD HTS to switch from 720p or 1080i to 480p.

YES

RGB to DVI or RGB to HDMI adapters will not upconvert.


NO RGB outputs and inputs are not HDCP compliant. If the customer
Is the customer using
sees an error message about HDCP, this is the issue.
any sort of adapter cable?
Copy protected discs will not upconvert
when HDCP is not found on the input or output.

YES

Regular discs can convert to 1080p over the HDMI output and
Is the customer using NO only the HDMI output. The TV has to have HDCP compliancy on
an HDMI or DVI cable? the HDMI input. The display has to accept the resolution
(480p, 720p, 1080i, or 1080p).

YES

NO Some movie companies will not allow their discs to upconvert


Is the customer using an
past 480p. If only one disc poses a problem, then the issue is the disc.
HDMI to DVI cable?
The customer will need to try multiple discs.

YES

One disc not upconverting means the disc may not upconvert.
NO Some movie companies will not allow their discs to upconvert.
Has the customer tried
If multiple discs display the issue, remove the disc and change
multiple discs?
the resolution with no disc in the unit.
If resolution will not change, the unit needs service.

2-25
ONE POINT REPAIR GUIDE
1. NO POWER PROBLEM
No power problem occurs when you power on the unit.

1-1. Fuse & Bridge diode


1-1-1. Solution
Replace F901, BD901 on SMPS board.

1-1-2. How to troubleshoot (Countermeasure)


1) Look at the physical of fuse F901.
2) Check the bridge diode BD901.

BD901

F901

1-1-3. Service hint (Any picture / Remark)

BD901

F901

< Fuse, F901 >


< SMPS board top view >
Can look at physical condition.

2-26
ONE POINT REPAIR GUIDE

No power problem occurs when you power on the unit.

1-2. VFD, 14 VA, 5.5 VA


1-2-1. Solution
Replace D922, D923, D924, D925, D926, D927, IC901.

1-2-2. How to troubleshoot (Countermeasure)


Case 1) FLD abnormal: Check D950, D951, ZD951, ZD952, FR950 and replace it.
Case 2) 5.5 VA abnormal: Check D952, D953 and replace it.
Case 3) 14 VA abnormal: Check D955, D956 and replace it.
Case 4) All voltage abnormal: Check IC901 and replace it.

Case 1

Case 2

Case 4
Case 3

1-2-3. Service hint (Any picture / Remark)

Case 1

Case 2

Case 4
Case 3

< SMPS board top view > < SMPS board bottom view >

2-27
ONE POINT REPAIR GUIDE
2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE ON
FRONT PANEL
When you turn on your set, it will blank / no message on front panel, and stand-by led no working.

2-1. IC103 (No 3.3 VA)


2-1-1. Solution
Replace IC103 on MAIN board.

2-1-2. How to troubleshoot (Countermeasure)


1) Please check 3.3 VA of IC108.
2) If 3.3 VA is abnormal, please check 5.5 VA of IC103 pin1.
3) If 5.5 VA is OK, but 3.3 VA is abnormal, replace IC103.

2-1-3. Service hint (Any picture / Remark)

IC108

< MAIN board top view >

IC103

< MAIN board bottom view >

2-28
ONE POINT REPAIR GUIDE

When you turn on your set, it will blank / no message or Welcome on front panel, and it will not boot-up.

2-2. IC105 System 3.3 V (No System 3.3 V)


2-2-1. Solution
Replace IC105 on MAIN board.

2-2-2. How to troubleshoot (Countermeasure)


1) Please check 5.5 VA of IC105 pin3 (VIN).
2) If 5.5 VA is abnormal, please check SMPS 5.5 VA.
3) If 5.5 VA is OK, but 3.3 V is abnormal at the IC105 pin6 (VOUT), replace IC105.

2-2-3. Service hint (Any picture / Remark)

IC105

< MAIN board top view >

2-29
ONE POINT REPAIR GUIDE

When you turn on your set, it will display “WELCOME” on front panel, and it will not boot-up normally.

2-3. X500
2-3-1. Solution
Replace X500 on MAIN board.

2-3-2. How to troubleshoot (Countermeasure)


1) Please check the soldering status of 27 MHz crystal (X500).
2) Please check the frequency of 27 MHz crystal (X500).
3) If the crystal doesn’t oscillate, replace X500.
4) After changing it, if the set is still not booting :
- Check Serial Flash IC (IC504) refer to item 2-4.
- Check SDRAM IC (IC503) refer to item 2-5.
- Check MT1389 IC (IC500) refer to item 2-6.

2-3-3. Service hint (Any picture / Remark)

X500

< MAIN board top view >

2-30
ONE POINT REPAIR GUIDE

When you turn on your set, it will display “WELCOME” on front panel, and it will not boot-up normally.

2-4. IC504 (SERIAL FLASH MEMORY)


2-4-1. Solution
Replace IC504 on MAIN board.

2-4-2. How to troubleshoot (Countermeasure)


1) Please check physical status of IC504 on your eyes.
2) Check the VCC (3.3 V) of IC504 and if it’s normal, please replace IC504.
(Please make sure IC504 has proper program.)
3) After changing it, if the set is still not booting :
- Check SDRAM IC (IC503) refer to item 2-5.
- Check MT1389 IC (IC500) refer to item 2-6.

2-4-3. Service hint (Any picture / Remark)

IC504

< MAIN board bottom view >

2-31
ONE POINT REPAIR GUIDE

When you turn on your set, it will display “WELCOME” on front panel, and it will not boot-up normally.

2-5. IC503 (SDRAM MEMORY)


2-5-1. Solution
Replace IC503 on MAIN board.

2-5-2. How to troubleshoot (Countermeasure)


1) Please check 3.3 V IC503.
2) If it doesn’t work even though IC105 is no problem, IC503 (DDR memory) could have problem.
3) After changing it, if the set is still not booting :
- Check MT1389 IC (IC500) refer to item 2-6.

2-5-3. Service hint (Any picture / Remark)

IC503

< MAIN board bottom view >

2-32
ONE POINT REPAIR GUIDE

When you turn on your set, it will display “WELCOME” on front panel, and it will not boot-up normally.

2-6. IC500 (MPEG IC)


2-6-1. Solution
Replace IC500 on MAIN board.

2-6-2. How to troubleshoot (Countermeasure)


1) Please Check 1.2 V of C510 on main board.
Please Check 3.3 V of C548 on main board.
2) If it doesn’t work even though IC105 is no problem, IC500 (MT1389) could have problem.

2-6-3. Service hint (Any picture / Remark)

C548 (3.3 V)

C510 (1.2 V)

< MAIN board top view >

2-33
ONE POINT REPAIR GUIDE
3. BAD HDMI VIDEO / AUDIO OUTPUT
When unit is connected to HDMI TV using HDMI cable, picture shows bad color, no output or mixed
color on the screen. But component output is OK.

3-1. JK501 (HDMI JACK)


3-1-1. Solution
Replace JK501 (HDMI Jack).

3-1-2. How to troubleshoot (Countermeasure)


1) Check JK501 pin soldering.
2) If there is short soldering on pin JK501, re-soldering pin JK501.
3) If problem still occurs, check HDMI data.
- If all data OK, replace JK501.
- If data NG, check set on BD mode :
Replace IC500.

3-1-3. Service hint (Any picture / Remark)

HDMI OUT

< MAIN board top view >

2-34
ONE POINT REPAIR GUIDE
4. NO AUDIO FROM SPEAKER
When unit is connected to speaker, no audio from speaker.

4-1. IC601 (PWM IC)


4-1-1. Solution
Replace IC601 (PWM IC).

4-1-2. How to troubleshoot (Countermeasure)


1) Check IC601 pin soldering.
2) If there is short soldering on pin IC601, re-soldering pin IC601.
3) If problem still occurs, check AMP IC (IC700, IC701, IC702).
- Check IC700, IC701, IC702 pin soldering.
- If soldering OK, check the AMP heat sink :
Replace IC700, IC701, IC702.

4-1-3. Service hint (Any picture / Remark)

AMP IC

IC601 (PWM IC)

< MAIN board top view >

< AMP heat sink view >

2-35
ONE POINT REPAIR GUIDE
5. NO USB
When unit is connected to USB, no audio and video from SET.

5-1. IC500 (MT1389)


5-1-1. Solution
Change IC500 (MT1389).

5-1-2. How to troubleshoot (Countermeasure)


1) MAIN board : Check CN103 connector and FFC cable.
JACK board : Check CN2A3 connector.
2) If there is short soldering on CN103, re-soldering CN103.
If there is short soldering on CN2A3, re-soldering CN2A3.
3) If problem still occurs, check 5V (CN103 pin8, 9).
- If no output, check MAIN board IC102.
- If OK, check D+, D- signal.
- If there is no signal, replace IC500.

5-1-3. Service hint (Any picture / Remark)

CN103

< MAIN board top view >

CN2A3

< JACK board top view >

2-36
ONE POINT REPAIR GUIDE
6. BT CONNECTION ERROR
When you connect Wireless connection(like mobile phone, multi-room SPK, etc) through the BT,
the “BT ERROR“ message appears.

6-1. BT module
6-1-1. Solution
Replace BT module on Main chassis.

6-1-2. How to troubleshoot (Countermeasure)


1) Check your BT device. Make sure that BT function is on-state.
2) If it is OK, please check the CN201.
3) If there is soldering problem, please re-soldering pin CN201.
4) If after re-soldering problem still occurs, replace BT module.
5) If problem still occurs after change BT module, check MT1389 IC (IC500). Refer to item 2-6.

6-1-3. Service hint (Any picture / Remark)

CN201

< MAIN board top view >

2-37
ELECTRICAL TROUBLESHOOTING GUIDE
1. SYSTEM POWER SUPPLY ON SMPS BOARD

No 5.5 VA

YES

NO
Is F901 normal? Replace F901 (same fuse).

YES

NO
Is TH901 normal? Replace TH901.

YES

NO
Is BD901 normal? Replace BD901.

YES

Is the VCC NO
(11 V ~ 25 V) supplied to IC901 Check or replace.
pin7?
YES

NO
Is D952, D953 normal? Replace D952, D953.

YES

Power line of MAIN board is short.

2-38
ELECTRICAL TROUBLESHOOTING GUIDE

No 14 VA

YES

NO
Is F901 normal? Replace F901 (same fuse).

YES

NO
Is TH901 normal? Replace TH901.

YES

NO
Is BD901 normal? Replace BD901.

YES

Is the VCC NO
(11 V ~ 25 V) supplied to IC901 Check or replace.
pin7?
YES

NO
Is D955, D956 normal? Replace D955, D956.

YES

Power line of MAIN board is short.

2-39
ELECTRICAL TROUBLESHOOTING GUIDE

No PVDD (36 VA / 26 VA)

YES

NO
Is the P-CTRL normal? Check MICOM IC on MAIN board.

YES

Is the VCC NO
(11 V ~ 25 V) supplied to IC902 Is Q902 normal?
pin4?
YES

Check or replace Q902.

NO
Is IC902 normal? Replace IC902.

YES

NO
Is Q951 normal? Replace Q901.

YES

NO
Is D981 normal? Replace D981.

YES

Power line of MAIN board is short.

2-40
ELECTRICAL TROUBLESHOOTING GUIDE
2. POWER SUPPLY ON MAIN BOARD

No 3.3 V

YES

Is the VCC supplied NO


Check 5.5 VA on SMPS board.
to IC105 pin3?

YES

Is there signal NO
Check IC108 pin23 (P_CTRL).
at IC105 pin2?

YES

Check IC105 and replace.

No 3.3 VA

YES

Is the VCC supplied NO


Check 5.5 VA on SMPS board.
to IC103 pin1?

YES

Check IC103 and replace.

2-41
ELECTRICAL TROUBLESHOOTING GUIDE

No 12 V

YES

Is the VCC supplied NO


Check 14 VA on SMPS board.
to IC104 pin2?

YES

Is there signal NO
Check IC108 pin23 (P_CTRL).
at IC104 pin1?

YES

Check IC104 and replace.

No 5 V

YES

Is the VCC supplied NO


Check 5.5 VA on SMPS board.
to IC102 pin3?

YES

Is there signal NO
Check IC108 pin23 (P_CTRL).
at IC102 pin2?

YES

Check IC102 and replace.

2-42
ELECTRICAL TROUBLESHOOTING GUIDE
3. SYSTEM PART

Power on

YES
3B

Stand-by LED NO 5.5 VA, 3.3 VA NO Check IC103


OK? OK? and 5.5 VA on SMPS board.

YES

IC108: 3.3 VA, NO Check IC108 / IC102 / IC105


IC102: 1.5 V, IC105 : 3.3 V and SMPS board.
OK?

YES

X500 NO
27.000 MHz Replace X500.
OK?

YES

Replace IC500 MT1389. Main Board

YES

NO
3.3 VA OK? Check CN305 pin11.

Front Board

3A

2-43
ELECTRICAL TROUBLESHOOTING GUIDE

3A

“LG Logo” NO IC108: 3.3 VA, NO Check IC108 / IC102 / IC105


display on monitor IC102: 5 V, IC105 : 3.3 V
and SMPS board.
OK? OK?

YES

X500 NO
27.000 MHz Replace X500.
OK?

YES

NO Replace IC503
YES Signal OK?
(SDRAM).

YES

Replace IC500 MT1389


or IC102, IC105.

3B

YES

“LG Logo” NO Display NO


cable connection Proper display
display on monitor cable connect.
OK? OK?

YES

System part OK.

2-44
ELECTRICAL TROUBLESHOOTING GUIDE
4. NO HDMI OUTPUT

No HDMI audio / video output

YES

NO
JK501 VCC50 OK? Check VCC50 IC102.

YES

IC108 NO
HDMI_SCL/SDA, EDID_SW, CEC_RX/TX Check IC108.
HDMI_RST OK?

YES

JK501 pin19 HPD NO


Check hot plug detect signal from TV.
about 3.3 V OK?

YES

Is there signal on NO Check IC500 MT1389 VCC


pin1, 3, 4, 6, 7, 9, 10, 12? or replace IC500 MT1389.

YES

HDMI output OK.

2-45
ELECTRICAL TROUBLESHOOTING GUIDE
5. NO AUDIO OUTPUT

No AUDIO output

YES

IC601 NO
Check IC105 pin3 supply 5.5 VA and pin2.
PWM_3V3 OK?

YES

X601 NO
Replace X601.
24.576 MHz OK?

YES

IC601 pin19, 20, 21, 22, 23 NO


Check IC500 pin157, 161, 162, 160, 158.
I2C data OK?

YES

IC700, IC701, IC702 NO


Check SMPS 36 V and IC104 12 V.
36 V, 12 V OK?

YES

IC700, IC701, IC702 NO


Check IC100.
pin4, 16, 18 OK?

YES

Replace IC700, IC701, IC702.

2-46
DETAILS AND WAVEFORMS ON SYSTEM TEST AND DEBUGGING
1. SYSTEM PART (MPEG CRYSTAL 27 MHz)
1) MT1389QE/GH main clock is at 27 MHz (X500)

IC500

2) Flash R/W enable signal during download.

SF_DI
2

SF_DO
3

3
2

2-47
2. SDRAM CLOCK
1) MT1389QE/GH main clock is at 27 MHz (X500)
IC503

SDCLK

3. VIDEO PART (100% FULL COLOR-BAR)

CVBS_OUT

2-48
4. HDMI PART

6 7

HDMI_SDA HDMI_SCL

8 9

HDMI_CLK HDMI_DATA

6
7

2-49
5. SERVO OPEN/CLOSE SIGNAL

1) Tray open/close waveform 2) Tray close waveform

OPENSW OPENSW
10
10
CLOSESW CLOSESW
11

11
OPEN OPEN
12 12

CLOSE CLOSE
13 13

3) Tray open waveform

10 10
OPENSW
11
CLOSESW

11
OPEN
12
CLOSE

13

12

13

2-50
4) Sled control related signal (No disc condition)

SLD 14
14
M-STBY
15
SL+

16

SL-
17

15

IC400

16
17

2-51
5) Lens control related signal (No disc condition)

FOD
18
18
F+
19

F-
20

IC400

20
19

6) Laser power control related signal


(No disc condition)

IC500

MDI
21
DVDLD
22 23

CDLD
23
21
22

2-52
7) Disc type judgement waveforms

F+
24
IC400

PU_DET
25

26

RF
24

DVD
IC500

F+
24

PU_DET
25

25

RF
26
DVD 25 : This signal can see using special debug program

26

2-53
F+
27
IC400

PU_DET
28

29
RF

27
CD

IC500

F+ 27

PU_DET
28

28
RF
29

CD
28 : This signal can see using special debug program

29

2-54
8) Focus on waveforms
IC500

PU_DET
30

FOD
31
F+
32
30
F-
33

DVD 30 : This signal can see using special debug program

PU_DET 31
30

FOD 31
F+ 32

F-
33

CD

IC400

33
32

2-55
9) Spindle control waveforms (No disc condition)

SPIND
34
SP-
35

SP+
36

34

35
36

2-56
10) Tracking control related signal (System checking)

PU_DET IC500
PU_DET
37
TRO TRO
38

T- T-
39
T+ T+
40
37

DVD

37 : This signal can see using special debug program


PU_DET
PU_DET
37

TRO TRO
38

T- T-
39
T+ T+
40

CD

38

39
40

2-57
2-58
WIRING DIAGRAM

23P FFC 10P FFC


MAIN
CABLE CABLE
(MAIN – MD) (MAIN – MD)

CN400 CN401
CN201
CN103 CN102 CN106 CN101 8P B’d to B’d

12PIN FFC
26P FFC CABLE
CABLE (MAIN – BT)
: HARNESS
(MAIN -WIRELESS) SMPS

CN901
: FFC

12P HARNESS
CABLE
12P FFC (MAIN – SMPS)
CABLE 18PIN FFC
(MAIN – JACK) CABLE
(MAIN – FRONT)

CN2A3 Wireless CN305


BT
JACK FRONT
Wireless, BT Option

2-59 2-60
BLOCK DIAGRAM

CEC AMP_PDN, SD, Protect


HDMI Out

TMDS, SCL, SDA, HPD


Main+AMP Block E2P(Option)
FR,FL
TAS5612
CVBS Out 16 kbit
Composite
24.576 MHz SPI_DO,DI,CLK,CE Renesas 24.576 MHz
64P
DIR 512/32K PWM
CS8422 DIR_MCLK I2S RR,RL
SPDIF in Modulator TAS5612
Optical IN DIR_BCK
In:Slave DIR_LRCK PS9860
Out:Master DIR_DATA I2C

I2S C,W
I2S DIR_SCL/SDA/INT TAS5612
BT_BCK A/P_SCL/A/P_SDA/RST
BT_LRCK M_BCK
BT_RX MTK1389GH 27 MHz M_LRCK By Micom
BT_DATA Buffer(244) (176 PIN)
Master M_DATA[0~2]

ADC_BCK OE1/2
ADC_LRCK
ADC_DATA By Micom Serial Flash SMSC Module
4 MBytes
SFCL,SFDA I2S Wireless
Tuner L/R
Tuner ADC E2P (HDCP) TX Module
MCLK 16 kbit
CS5346 SCL,SDA W4-2 : Data[1]
AUX L/R Master SDRAM
Aux in 128 Mbit VFD DO, CLK, RST, KEY
DMA,DB Wireless TX
PTB L/R
Portable
TRD, FOD, A,B,C,D,E,F,RF
I/O A/P_SCL/A/P_SDA/RST SLD, SPD,
LOAD,TILT
By Micom
Block Motor
Driver OPU
FRONT
D+,D-
USB AM5890 Block
MC3401
MIC S4308
MIC L/R MD

2-61 2-62
IMPORTANT SAFETY NOTICE COMPONENTS ARE SHADED ON THE SCHEMATIC NOTE :
FOR EASY IDENTIFICATION. 1. Shaded( ) parts are critical for safety. Replace only

CIRCUIT DIAGRAMS
WHEN SERVICING THIS CHASSIS, UNDER NO THIS CIRCUIT DIAGRAM MAY OCCASIONALLY DIFFER with specified part number.
CIRCUMSTANCES SHOULD THE ORIGINAL DESIGN BE FROM THE ACTUAL CIRCUIT USED. THIS WAY, 2. Voltages are DC-measured with a digital voltmeter
MODIFIED OR ALTERED WITHOUT PERMISSION IMPLEMENTATION OF THE LATEST SAFETY AND during Play mode.
1. SMPS CIRCUIT DIAGRAM FROM THE LG CORPORATION. ALL COMPONENTS
SHOULD BE REPLACED ONLY WITH TYPES IDENTICAL
PERFORMANCE IMPROVEMENT CHANGES INTO
THE SET IS NOT DELAYED UNTIL THE NEW SERVICE
TO THOSE IN THE ORIGINAL CIRCUIT. SPECIAL LITERATURE IS PRINTED.

Vkk No Power FLD No Power No Digitron Displayed


12
No Power D951 is Defective D950 is Defective ZD951, ZD952 are Defective
BD901 is Defective

No Power
11 D902 is Defective

5.5 VA No Power 14 VA No Power


10 D952, D953 are Defective D955, D956 are Defective

7
Switching Error
IC951, IC981 are Defective

S/W Error No AMP Power


6 IC901, IC902 are Defective Q902, Q951 are Defective

No Power
F901 is Defective
5

PVDD No Power
Switching Error D981 is Defective
PC900~PC902 are Defective
2

Warning
Parts that are shaded are critical with
1 respect to risk of fire or electrical shock.
SMPS
EAX65239501 Rev1.6(14)
2014.12.19
A B C D E F G H I J K L M N O P Q R S T

2-63 2-64
2. MAIN & AMP - MPEG CIRCUIT DIAGRAM

12

11

10

3
9 2

37
30
4
1 28
25
23
3 6
4 7

8
21
2
22 9

1
WAVEFORM
NUMBER MPEG
EAX66214901 Rev1.2(3) MAIN+AMP(#2)
2015.01.07
A B C D E F G H I J K L M N O P Q R S T

2-65 2-66
3. MAIN & AMP - SERVO CIRCUIT DIAGRAM

12

11

29
26
10

18 15
31
38
14
9

12

13
34
7

6
16 35
17 36
20 39
19 33 40
5 27 24
32
10

11
4

1
WAVEFORM
NUMBER SERVO
EAX66214901 Rev1.2(3) MAIN+AMP(#3)
2015.01.07
A B C D E F G H I J K L M N O P Q R S T

2-67 2-68
4. MAIN & AMP - I/O CIRCUIT DIAGRAM

12

11

10

5
7

1 WAVEFORM
NUMBER I/O
EAX66214901 Rev1.2(3) MAIN+AMP(#4)
2015.01.07
A B C D E F G H I J K L M N O P Q R S T

2-69 2-70
5. MAIN & AMP - MICOM CIRCUIT DIAGRAM

12

11

10

1
MICOM
EAX66214901 Rev1.2(3) MAIN+AMP(#5)
2015.01.07
A B C D E F G H I J K L M N O P Q R S T

2-71 2-72
6. MAIN & AMP - PWM CIRCUIT DIAGRAM

12

11

10

1
PWM
EAX66214901 Rev1.2(3) MAIN+AMP(#6)
2015.01.07
A B C D E F G H I J K L M N O P Q R S T

2-73 2-74
7. MAIN & AMP - AMP CIRCUIT DIAGRAM

12

11

10

1
AMP
EAX66214901 Rev1.2(3) MAIN+AMP(#7)
2015.01.07
A B C D E F G H I J K L M N O P Q R S T

2-75 2-76
8. JACK CIRCUIT DIAGRAM

12

11

10

1
JACK
EAX65085901, Rev1.0(1)
2012. 12. 27
A B C D E F G H I J K L M N O P Q R S T

2-77 2-78
9. FRONT CIRCUIT DIAGRAM

12

11

10

1
FRONT
EAX66228301 Rev1.0(0)
2014.12.22
A B C D E F G H I J K L M N O P Q R S T

2-79 2-80
CIRCUIT VOLTAGE CHART
1. ICs 3. CONNECTORS
Pin No. Pin Description Spec (V) Power-On Mode Pin No. Pin Description Spec (V) Power-On Mode Pin No. Pin Description Spec (V) Power-On Mode
IC101 (EEPROM/BR24G16FJ) IC700/IC701/IC702 (AMP/TAS5612) CN101 (MAIN -> FRONT)
8 VCC 3.4 3.409 2 VDD 12 11.96 6 VCC33 3.4 3.377
IC102 (TJ4220GDP) 22 VDD 12 11.96 11 3.3VA 3.4 3.405
3 VIN 5.5 5.513 29 PVDD 32/24 32.06/24.00 CN102 (MAIN -> SMPS)
6 VOUT 5 5.091 30 PVDD 32/24 32.06/24.00 1 FL- -17.5 -17.52
IC103 (AP7335) 31 PVDD 32/24 32.06/24.00 2 VKK -20 -19.97
1 INPUT 5.5 5.513 36 PVDD 32/24 32.06/24.00 3 FL+ -14.85 -14.77
5 OUTPUT 3.4 3.409 37 PVDD 32/24 32.06/24.00 6 VCC_5.5VA 5.5 5.509
IC104 (LM37102D) 38 PVDD 32/24 32.06/24.00 7 VCC_5.5VA 5.5 5.509
2 VIN 13 12.99 10 VCC_14VA 13 13.02
3 VOUT 12 11.97 CN103 (MAIN -> JACK)
IC105 (TJ4220GDP) 5 12V 12 11.962
3 VIN 4.7 4.66 8,9 VCC50 5 5.087
6 VOUT 3.4 3.407 CN201 (MAIN -> BT)
IC108 (MICOM/R5F100LL)
2. CAPACITORS 1 3.3VA 3.4 3.405
15 VDD 3.4 3.409 Power-On Mode CN601 (MAIN -> SMPS)
Location Value & Spec Voltage_Spec
16 VDD 3.4 3.409 (+) (-) 5 32V/24V 32V/24V 31.98/23.92
IC200 (ADC/CS5346) C411 100uF 6.3V 1.241 0 6 32V/24V 32V/24V 31.98/23.92
14 VA 5 5.089 C429 220uF 16V 5.085 0 7 32V/24V 32V/24V 31.98/23.92
46 VDD 3.3 3.335 C604 220uF 6.3V 1.244 0 8 32V/24V 36V/24V 31.98/23.92
36 VLS 3.3 3.335
5 VLC 3.3 3.335
IC201 (DIR/CS8422)
3 VA 3.3 3.332
22 VL 3.3 3.332
IC400 (MOTOR DRIVE/AM5890)
8 VCC1 5 5.088
19 VCC2 5 5.088
IC500 (MPEG/MT1389)
AVDD12 1.238
AVDD33 3.34
DVDD12 1.238
DVDD33 3.34
IC503 (SDRAM/EM639165TSA)
1 VDD 3.3 3.361
IC504 (Serial Flash/W25Q32FV)
8 VCC 3.3 3.337
IC601 (PWM/PS9860)
17 VDD_IO 3.3 3.382
43 VDD_IO 3.3 3.382
52 VDD_IO 3.3 3.382

2-81 2-82
PRINTED CIRCUIT BOARD DIAGRAMS
1. SMPS P. C. BOARD
(TOP VIEW) (BOTTOM VIEW) NOTE) Warning
Parts that are critical with respect to risk
of fire or electrical shock.

2-83 2-84
2. MAIN & AMP P. C. BOARD
(TOP VIEW)

(BOTTOM VIEW)

2-85 2-86
3. JACK P. C. BOARD
(TOP VIEW) (BOTTOM VIEW)

4. FRONT P. C. BOARD
(TOP VIEW) (BOTTOM VIEW)

2-87 2-88
2-89 2-90
SECTION 3
CABINET & MAIN CHASSIS

CONTENTS

EXPLODED VIEWS ......................................................................................................................................... 3-3


1. CABINET AND MAIN FRAME SECTION ................................................................................................. 3-3
2. DECK MECHANISM SECTION ................................................................................................................ 3-5
3. PACKING ACCESSORY SECTION ......................................................................................................... 3-7
4. SPEAKER SECTION ................................................................................................................................ 3-8
4-1. CENTER SPEAKER ............................................................................................................................ 3-8
4-2. FRONT/ REAR SPEAKER .................................................................................................................. 3-9
4-3. PASSIVE SUBWOOFER ................................................................................................................... 3-10

3-1
3-2
EXPLODED VIEWS
1. CABINET AND MAIN FRAME SECTION
NOTES) THE EXCLAMATION POINT WITHIN AN
EQUILATERAL TRIANGLE IS INTENDED
TO ALERT THE SERVICE PERSONNEL
TO THE PRESENCE OF IMPORTANT
SAFETY INFORMATION IN SERVICE
462 LITERATURE.

OPTIONAL PART

462
250
B
462
D

CABLE3
G

CABLE2
A52 462
CABLE1 A

462 BT 462
462 462

A41
JACK
A
FRONT 282 B C
281 D
A42
G
F H
A43
MAIN
A46
465 265
462
470 C

260 H

465 CN901
462
SMPS
465

320 A47

300

261

262
I
A44
261
462
2. DECK MECHANISM SECTION
1439

1002
A001

1005 1001

1026 1003 1004

1030
1024
1437

1437

1024
1024
1012
1049
1437

1013 1016 1015 1024

1020

1011
1050

A006

1019 1043

1018
1045
1439 A005
3. PACKING ACCESSORY SECTION

801 Owner’s manual 808 Battery

811 Video cable 823 HDMI cable

900 Remote control 825 FM antenna

804 Bag

803 Packing
803 Packing

802 Box, Master

Speaker cables
WIRE80 Front Left
WIRE81 Front Right
WIRE70 Center
WIRE60 Rear Left
WIRE61 Rear Right
4. SPEAKER SECTION
4-1. CENTER SPEAKER

A700
4-2. FRONT/ REAR SPEAKER
A. Stand type

A600

B. Wall type (Mounting the speakers to a wall)

A600
A600

651

650
650

651
4-3. PASSIVE SUBWOOFER

A900

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