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VP700 Technical Training

Prepared by :
For Internal Use By VIPColor Authorized Resellers Only.
VIPColor Technologies technical Team No Distribution or Modification to the Content is Allowed Without Written
Permission By VIPColor Technologies.
Ver. 8 All Rights Reserved.
Dated: MAY-2015
About VIPColor Technologies

 USA Headquarters
– 6737 Mowry Ave, Newark CA 94560
 VIPColor Technical Support
– Khanh Bui: (510) 744-3770 x. 202
– Support Email: help@vipcolor.com
 Customer Service
– Tomaka Washington: (510) 744-3770 x. 123
– Robbin Hayes : (510) 744-3770 x. 124

Page  2 Company Confidential


AGENDA

1. Printer installation and Setup 3. Preventive Maintenance


• Unpackaging • Printer Warranty Description
• Consumable Installation • Consumable and Repair Parts
• Driver Installation Replacement Schedule
• Good Practise • Consumable Part Replacement
Instructions.

2. Printer Operation 4. Printer Repair


• General Overview and Printer
Description • Error Messages
• Driver Function • Troubleshooting & PQ
• Front Panel Display Functions • Spare Part Replacement Instruction

Page  3
Installation and Setup
1. Printer Installation and Setup

Learning Objectives:
 Ability to properly un-package and inspect the VP700 Color Label Printer
at customer site
 Explain how to load media, inks and print head into the VP700
 Ability to load the VP700 driver onto customer’s PC and Network
 Explain the steps to resolve common error messages that occur during
initial installation

Page  5 Company Confidential


Printer Installation and Setup

• What’s in the box of a VP700-STD:


• VP700 Printer
• Quick Startup Guide
• PowerCable
• USB 2.0 Cable
• 1 Set of Ink Cartridges
(1 Cyan, 1 Magenta, 1 Yellow, 2 Black)
• 1 Print Head
• * Diver will be Downloadable.

Page  6 Company Confidential


Printer Installation and Setup

• Ensure to remove all tape and packaging Materials


• Common error found when the printer is initialized without removing
the cardboard that holds the service staion in place

• Turn on the printer and set regional settings


• Connect to power outlet
• Set Language
• Set Security Level
• Check Printer Level

Page  7 Company Confidential


VP700 Consumable Installation

• Install VP700 Ink Cartridges


• Memjet Ink Technology
• Water Based Dye Inks
• Cartridge Size: 250ml
• Droplet size: 1-2pl
• Works great on inkjet coated Matte, High Gloss and
Synthetic Materials
• Recommend testing materials prior to purchasing large
quantities as the coating on the material differ between
manufacturers.

• Memjet Printhead Technology


• Printhead with 8.5” (222.8mm) printable width
• Prints 6” (152mm) per second (6 ips)
• Prints12” (305mm) per second (12 ips)
• True 1,600 dots per inch
• 11 Integrated Circuit (IC) Chips
• 70,400 nozzles (6,400 per IC chip)

Page  8 Company Confidential


VP700 Media Loading and Specs

Media Type and Dimensions

Media Type Gloss, Matte, Synthetics. Recommend testing labels before use as coating will
differ between converters/manufacturers.
Label Width 2” (50.8mm) minimum to 8.5” (215.9mm) Maximum

Label Length Continuous/Roll to Roll: 40” (1.016m)


Roll to Cut/Print and Present: Maximum 8” (203.2mm)
Label Thickness 0.005” (0.13mm) Minimum to 0.01” (0.3mm) Maximum (includes liner)

Core Size (I) 3” (76.2mm)

Roll Diameter (J) Maximum 8” (203.2mm)

Detection • Gap
• Continuous
• Black Mark

Page  9 Company Confidential


Sensor Mark Requirements

Gap Minimum Maximum


(Transmissive)
A 0.125” (3.0mm) 0.3” (8.0mm)
B 0.00 2.0” (50.8mm)
C 0.00 n/a
D 2.0” (50.8mm) 8.5” (216mm)
E 2.0” (50.8mm) 40.0” (1016mm)

Black Mark Minimum Maximum


(Reflective)
D 2.0” (50.8mm) 8.5” (216mm)
E 2.0” (50.8mm) 40.0” (1016mm)
H 1.0” (25.4mm) 8.5” (216mm)
G 0.125” (3.0mm) 0.3” (8.0mm)

Page  10 Company Confidential


Printer Setup Errors

 Mech Error 02/03

Possible Cause Solution


Service Station is Jammed Ensure that the cardboard insert is removed from inside the printer.

Service Station has tilted during 1. Turn off the printer: Press the Power button on the control panel, then press
shipment (Select) to confirm. When the LCD Display turns off, turn off the power
switch at the back of the printer.
2. Open the clamshell to its highest position.
3. Rotate the positioning gear forward to eject the service station.
4. Push the service station back in, making sure it goes straight.
Check the alignment: the cap on the service station must be parallel with the
edge of the platen.
5. Continue pushing the service station while you manually rotate the
positioning gear backwards to move the service station all the way into the
print engine.
6. Close the Clamshell and turn on the printer.

Positioning Gear

Platen
Cap

Page  11 Company Confidential


Driver Installation: System Requirements

Specifications
Processor Intel Core i3 1.7GHz and Above
Operating System Supported operating systems with the latest updates
• Windows 7 (32 and 64-bit) with service pack 1
• Windows Vista (32 and 64-bit) with service pack 2
• Windows XP (32 and 64-bit) with service pack 3
• Windows Server 2008 R2 (32 and 64-bit) with service pack 1
• Windows Server 2003 R2 (32 and 64-bit) with service pack 2
Software .NET Framework 3.5
Memory • Minimum: 512 MB for Windows XP
• Minimum: 1 GB for Windows Vista and later Operating System
• Recommended: 2 GB or more
Available Disk Space Minimum: 1 GB

Page  12 Company Confidential


Driver Installation

 USB Installation (review Quick Startup Guide)


a. Insert Driver CD
b. Select Install Driver Link
c. Select Configure to port using USB
d. Connect USB Cable to USB port on Printer and PC
 Network Installation (Review Quick Startup
Guide)
a. Connect printer to network
b. Insert Driver CD
c. Select Install Driver Link
d. Select Configure to port using the Network
e. Select printer identified on the network

Note: Ensure you are installing the driver with Administrative


Rights on the Host PC.

Page  13 Company Confidential


Driver Installation w/o CD

Select an option and click “Next” button.


- Select “Add another printer” to add
another USB or Network printer to your
computer.
- Select “Repair” to reinstall and repair the
printer driver.
USB Connected Printer Installation
- Select “Firmware” to download firmware
to the printer via USB.

Page  14 Company Confidential


Driver Installation - Network

Network Connected Printer Installation

If the printer is not found, the following dialogue


shall be displayed. Enter the printer IP address of
the network connected printer and click on the
“Next” button.

Company Confidential

Page  15
Driver Installation – Firmware Upgrade

Page  16 Company Confidential


Good Practice

The following is some good practice to follow for end user before starting a print job
or replacing a new PH or ink cartridges for a new day or change of shift :
 Ensure Printer is “online”.
 Perform a standard servicing from the control panel.
 Print a color label from the UI test print.
 Open the clam shell to check at PH, use a lint free cloth with lightly soak with D.I water and wipe across
the PH, if necessary.
 vacuum to remove debris if necessary.
 For new PH replacement, check to ensure the contacts are clean.
 For ink cartridges replacement, check the prism color, ensure the color seen is the same as the color
label.

*** Recommend to switch on printer daily for Printhead servicing if there is no printing operation.

Page  17 Company Confidential


Printer Operation
2. Printer Operation

Learning Objectives:
 Ability to identify VP700 parts and features
 Types of User Interface.
 Use and describe driver options
 Knowing the Sensors
 Creating full bleed labels

Page  19 Company Confidential


VP700 Overview
Easily accessible service bays for ink
cartridge and print head replacement,
as well as servicing

Side window slot for


ease of viewing of label
roll

• Integrated un-winder
for 8” OD roll.
• Enclosure for
protection against
dust

Recessed
handles.

Control panel
with backlit
LCD, angled
for easy Ethernet
viewing 10/100BaseT/USB/GPIO
• 8.5” wide printable zone
Large 250ml individual ink ports & power plug neatly
• Flexible media output
cartridges arranged at the back of the
mechanism that supports
Roll-to-Roll, Roll-to-Cut and printer
Print & Hold

Page  20 Confidential
User Interface

CONTROL PANEL

PRINTER DRIVER

SUPPORT TOOLS

EMBEDDED WEB SERVER (EWS)

Page  21 Confidential
CONTROL
PANEL

Page  22 Company Confidential


Control Panel Layout

New Icons
R13 Firmware

Page  23 Confidential
Control Panel – Button Functions

Page  24 Confidential
Control Panel – LED Functions

LED Status Description

Power On Printer power on.

Status Blinking Printhead is being serviced, or

Attention needed; a message will be displayed.


On An error has occurred; a message will be displayed.
Data Blinking Printer is receiving data from the computer.

On There are print jobs in the printer memory.

Page  25 Confidential
Printer Administration

Security Level Description


Level 0 The printer powers up in level 0, which allows users to access
(Operator) options required to print but not adjust configurations
Level 1 The user can access higher level of configurations
(Supervisor)
Level 2 All control panel options are accessible
(Administrator

• Control Panel options are displayed based on the security level set in the
Security Menu.
• Default password for both is 123. You are strongly advised to set a new
password for level 1 and 2 with the EWS setup.

Page  26 Confidential
VP700 Control Panel Structure

Menu/Option Description

Setup

Language (1) Select the display language for the printer control panel.
Supported Languages: English, French, German, Spanish, Italian, Traditional
Chinese, Simplified Chinese and Japanese (Korean with F/W 417 and beyond)
Reset (2) Restore Default Settings

List Setup Print Key parameters of the printer (fits on 4x4 label). Serial #, Firmware Version,
network settings among the printed information.
Security Display the current security level:
• Level 0 (operator) – The user can access all the functions needed to print, but
cannot change printer parameters via the control panel.
• Level 1 (supervisor) – The user can access certain printer parameters. A
password is required to access this level.
• Level 2 (administrator) – All parameters are enabled. A password is required to
access this level.
Passwords are set using the EWS
LCD Contrast (1) Adjust the contrast of the text against the background (–3 to 3). Use + and - to
increase or decrease the value.
LCD Brightness (1) Adjust the brightness of the back light (–3 to 3). Use + and - to increase or decrease
the value.

Page  27 Company Confidential


VP700 Control Panel Structure

Menu/Option Description

Setup (continued)
Date/Time (2) Set the printer clock (YYYY/MM/DD HH:MM:SS).
1. Press + and - to set each digit (0 to 9).
2. Press arrow button to move to the next digit.
Unit (1) Unit used for Adjust offset, either from inch or mm

Label Select either continuous or gap label stock for printing the PQ or List Page

Maintenance
Print Test Page Print a test page. Load 4” x 4” or larger labels (with inter-label gap or continuous as
specified in the EWS Diagnostics page).
• Barcodes: Print barcode test page.
• PQ Plot: Print diagnostics test page.
Printhead
Clean Clean the printhead. Always start with the Normal cleaning cycle and proceed to the next
level only when print quality does not improve.
• Normal
• Extended
• Extreme
Replace De-primes the printhead, releases the latch for removal of the printhead.

Page  28 Company Confidential


VP700 Control Panel Structure

Menu/Option Description
Service Station (2)
Cap Printhead Cap the Printhead
Eject Eject the Service Station for Maintenance
Sensor (1)
Transmissive Adjust the sensitivity of the transmissive gap sensor (–5 to 5). This sensor detects
the inter-label gap or notch.
Reflective Adjust the sensitivity of the reflective gap sensor (–5 to 5). This sensor detects the
inter-label black mark.
Level Detect and display the tilt angle of the printer.
The print engine needs to be kept within two degrees from the horizontal plane in
both the X and Y axes, otherwise ink flow to the printhead will be disrupted. Use this
option to help you adjust the printer’s tilt angle within ±2 degrees from horizontal.
EXT Signal Print (1)

BY I/O When this option is selected, the printer receives the print job but will not print until it
receives a signal from an external device. See Printer Interface (GPIO)
Specifications on page 73 of the user manual.

Page  29 Company Confidential


Control Panel Structure

Menu/Option Description

Adjust Offset (1) Offset Range: ±0.5” or ±12.7 mm.

For use with Borderless


Printing.

Top of Form Adjust the starting line of


the image. (Max. 4mm)
Label exits printer in this
direction
Bottom of Form Adjust the ending line of
the image.

Left Edge Adjust the print position


Horizontally.
Cutter Offset Adjust the position of the cutter. A positive value adjusts the cut away from the top of
the label while a negative value moves it nearer.

Page  30 Company Confidential


VP700 Control Panel Structure

Menu/Option Description

Network

List Network Print the network setup parameters which will fit neatly on a 4” x 4” label (with inter-
label gap or continuous as specified in the EWS Diagnostics page).
DHCP Setting (2) Set the IP settings on the printer.
• Automatic: Set DHCP server to automatic.
• Manual: Disable DHCP server or allow user to set a static IP.
IP Settings (2) Enter the static IP settings for the printer.
• Static IP
• Subnet Mask
• Gateway
• WINS Server
1. Press + and - to set each digit (0 to 9).
2. Press Arrow button to move to the next digit.

Page  31 Company Confidential


CONTROL
PANEL
DRIVER

Page  32 Company Confidential


VP700 Driver: General Tab

Orientation
• Select the image orientation to be
printed.
Page Stitching
• Stitch: use when printing on
continuous media to eliminate gap
between labels
• Buffer: Used to reduce losing data
using network connection.
Media
• Color profiles for media types
Borderless
• Enables Borderless Printing
Print Speed
• Select between 6 and 12 inches per
second

Page  33 Company Confidential


VP700 Driver: Layout Tab

 Allows user to adjust the size


of the image being printed.

Page  34 Company Confidential


VP700 Driver: Media Tab

Position Adjustment
 Top of Form Adjustment
 Left Edge Adjustment
Media Layout
 Select labels registration mark
– Wrong selection will cause printer to
cut off the media, print jobs have to
be cancelled from control panel.

Page  35 Company Confidential


VP700 Driver: Media Tab
Sheets per cut , if “1” select then every label will be cut.

Print and present

Roll to roll ( Leave first label blank)

Roll to roll ( Multiple job Queue) – 10secs interval Roll to roll ( Print from first label)
without cut.

Page  36 Company Confidential


VP700 Driver: Import/Export Tab

Import
 Import Media Sizes from other
templates
Export
 Export current page sizes to file in
order to use for other printers.

Page  37 Company Confidential


CONTROL
PANEL
DRIVER

EWS

Page  38 Company Confidential


Embedded Web Server (EWS)

The Embedded Web Server (EWS) provides remote access to the printer.
You can monitor the printer status and check usage metrics. The
administrator can also log in to view additional information and change
various settings.
1. On the Windows Start menu, select All Programs > VIPColor > VIPColor VP700 Label
Printer > Toolbox.

Page  39 Company Confidential


Embedded Web Server (EWS)

2. Click VIPColor VP700 Label Printer to launch the default web browser
and open the EWS for your printer.

Page  40 Company Confidential


EWS Options

EWS Page Description


Printer Status Shows printer information, ink levels, and usage metrics, specifically the
cost of ink per label. Also shows the current printer settings.
Ink usage metrics can be exported. Right-click the EXPORT link and
select Save Target As to save the data in a file.
Security Setup Also see User manual Page 30

Change Set the passwords for accessing the following:


Password • Embedded Web Server (EWS). The EWS password can have 3 to
12 alphanumeric characters. Special characters are not allowed.
• Level 1 (Supervisor) security on control panel.
• Level 2 (Administrator) security on control panel.
The control panel password must contain 3 digits.

Printer Settings Set the minimum security level allowed to access the following protected
settings:
• Language
• LCD Brightness/Contrast
• Sensor Sensitivity

Page  41 Company Confidential


EWS Options

EWS Page Description


Network Network Configurations of the printer
Configuration
Diagnostics Specify Gap or continuous material used for printing test pages.
Advanced Settings • Restart printer Turn the printer off and on.
Remote • Reset to default settings Reset settings to the factory defaults.
Commands • Synchronize printer date and time with host PC Set the printer date
and time by synchronizing with the host PC.

Click Submit to send the selected command to the printer.

Mid Job Servicing For roll-to-roll printing only.


Interval At the specified interval, the printer performs a servicing routine, then
resumes printing. Select the interval and click Submit.

Media Retract Enable or Disable automatic Media Retract option (Default: retract
when Idle for 10 minutes)

Virtual Printing When enabled, the print job is sent to the printer to determine cost of
ink but without being physically printed.
Page  42 Company Confidential
EWS Options - Login

Page  43 Company Confidential


EWS Options – Local Setting

Page  44 Company Confidential


EWS Options – Advance Setting 1

Advance Setting 1

Page  45 Company Confidential


EWS Options – Advance Setting 1

Page  46 Company Confidential


EWS Options – Advance Setting 2

Page  47 Company Confidential


CONTROL
PANEL
DRIVER

EWS SUPPORT
TOOLS

Page  48 Company Confidential


Support Tools

On the Windows Start menu, select All Programs > VIPColor > VIPColor VP700 Label
Printer > Support Tools.

 Update Firmware: Helps you to update the printer firmware.


 Get Printer Info: Displays a log of printer activity and errors. This is required when you
contact Technical Support.
 Contact Info: Allows you to save your contact information, which will be included in the
Printer Info log.
Page  49 Company Confidential
Support Tools

 Click on “view computer and printer


information”
 The PC connected to the printer
will download the log file from the
printer.
 Click on “Save” to save the log file and
send to VIPColor as additional info for
failure analysis.

Page  50 Company Confidential


Printer Components
Page  51 Company Confidential
Printer Overview - Hardware

Page  52 Confidential
Printer Overview - Hardware

Page  53 Confidential
Printer Overview - Hardware

Page  54 Confidential
Printer Overview - Hardware

Sled Standoffs to
detect Service
station alignment

Page  55 Confidential
Printer Overview – Electronics parts

MAIN PCA

MOTOR CONTORLLER PCA

PEN DRIVER PCA

CONTOR PANEL PCA


DPCA

Page  56 Confidential
EE Block Diagram

Page  57 Confidential
SENSORS
Page  58 Company Confidential
Sensors in the paper path

Top half of Tranmissive sensor


Transmissive Sensor black mark (Reflective sensors

Input roller

Paper exit sensor

Output roller

Page  59 Confidential
Sensors location

The sensors are in a fixed position so it is important to make sure that


the gap or black mark is correctly positioned on the media to operate.

Input Sensor

Labels and liner

0.5”

1.5” Black mark sensor

8.5” Gap sensor

Exit Sensor
Tranmissive sensor
Distance from left Reflective sensor
edge = 25mm. Distance from left
edge = 2mm.
Output Sensor

Confidential Media out


Page  60
Transmissive/Reflective Sensor Adjustment

Adjust the paper path sensor sensitivity if


1. Printer keeps feeding media without printing
(media will stop after 1 meter).
• Sensor unable to detect gap or black mark.
• Increase sensor sensitivity
2. Printer does not position media properly for
printing.
• Sensor detects false gap or black mark
• Decrease sensor sensitivity

Page  61 Confidential
Set Sensor Threshold value
From the EWS Manuel : Do “TEST” for Sensor threshold

Page  62 Company Confidential


DATA Processing
Use function > DATA > Text to column (select Commas)

Highlight the a2d_reft column and “INSERT” a LINE chart)

Page  63 Company Confidential


0
20
40
60
80
100
120
140
160
180
200
1

Page  64
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301
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421
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781
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Company Confidential
1801
1861
1921
1981
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For his

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value 160

acceptable.
Printing full bleed
Company Confidential
Printing One Across Full Bleed Labels
Setting up a Full Bleed label for a ONE across label:
You must set the following:

1. Set the bartender or application settings


2. Set the proper driver settings
3. Set the offsets in the printer menu

Full Bleed works by enlarging the page size with the expectation that the larger size will
be set to cover around the label (one example is 6”x4” -> 6.08”x4.08”).

Goal is to move VP700


printed image to
edges of the label.

Print direction
( positive +)
Page  66
Printing One Across Full Bleed Labels

1. Setting on bartender file:


Width = Original size of the width + 0.04 inches
Height = Original size of the Height + 0.08 inches

Example: label 4x6 inches.


Width original = 4 inches
Height original = 6 inches

Width = 4 inches + 0.04 inches = 4.04 inches 4”


Height = 6 inches + 0.08 inches = 6.08 inches.
6” 6.08 inches

4.04 inches

Page  67
Printing One Across Full Bleed Labels

2. Setting on the Driver:


Create media size = 6.08 x 4.04 inches
Check the borderless option.
Set left edge adjust = -0.05

Page  68
Printing One Across Full Bleed Labels

3. Setting on the Printer menu Adjust Offset


TOP = +1.2 mm
Bottom = -1.1 mm
Cutter = -0.4 mm (it depends where it cuts on the gap, if it is
not cut on the middle of the gap then you need to adjust it again if it is
not cut on the middle of the gap, you might have a problem of skipping
label)

Page  69
Printing Two Across Full Bleed Labels

Setting up a Full Bleed label for a TWO across label:


You must set the following
1. Set the bartender or application settings
2. Set the proper driver settings
3. Set the offsets in the printer menu
Full Bleed with two across labels works similar to the one across, but
the set up is a little different.

Page  70
Printing Two Across Full Bleed Labels

1. Setting on bartender file:


Width = ((original size of width + 0.04 inches ) x 2 ) + 0.08 Gap H =
Height = Original size of Height + 0.08 =
Example:
Width original = 4 inches
Height original = 6 inches

Width = ((4 inches + 0.04 inches) x 2) + 0.08 = 8.16 inches.


Height = 6 inches + 0.08 = 6.08 inches.
Gap size = 0.08 inches

4”

6” 6.08 inches

8.16 inches
Page  71
Printing Two Across Full Bleed Labels

2. Setting on the Driver:


Create media size = 8.16 x 6.08 inches
Check the borderless option.
Set left edge adjust = -0.05

Page  72
Printing Two Across Full Bleed Labels

3. Setting on the Printer menu Adjust Offset


TOP = +1.2 mm
Bottom = -1.1 mm
Cutter = -0.4 mm
Will depend where it cuts on the gap, if it is not cut on the middle of
the gap then you need to adjust it again if it is not cut on the middle of
the gap, you might have a problem of skipping label)

Page  73
General information on Full Bleed Labels

Limitations:
• Requires minimum 3mm gap between labels
• If less than 3mm you may experience skipping labels
• If printing into gap (reducing gap between labels) you may also
experience skipping labels
• Cannot print 8.5” wide full bleed label due to printhead limitations
• Recommend printing full bleed at 6IPS. Printing at 12IPS has
intermittent skipping of labels.
• After unloading/loading the media, the setting maybe need to be
adjusted a little as media reposition changes.
• Printing Full Bleed not recommended for roll to cut settings.

Page  74
Standard Printer Behavior
Normal Operation Details

 Media Loading and Calibration


 Ink Detection
 Printhead Priming
 Printhead Maintenance Cycles

Page  76 Company Confidential


Media Loading

 Initial media loading:


– Media is sensed by the media sensor
– After 3 seconds the printer will activate
the rollers and position the labels before
the TOF sensor.
– If the rollers are not able to load the
labels, due to media not being in position,
the media sensor will need to be cleared
by removing the labels from over the
sensor and placing back in position.
– We find that new users do not place the
labels against the rollers and cannot be
pulled into the starting position.

Page  77 Company Confidential


Media Calibration

 Media calibration occurs when a registration mark is used to designate the


beginning and end of a label.
 Calibration occurs when a roll of labels is loaded into the printer and the
first print job is sent to the printer.
 The printer will pass multiple gaps through the TOF sensor and then
retract the labels back to the starting position. Longer labels may jam
during the initial calibration if they are longer then the recommended
specs.
 If media is ejected and reloaded the calibration will occur again when a
new print job is sent to the printer.

Page  78 Company Confidential


Ink Detection

 The ink cartridges are constantly being monitored for the amount of ink
that is in the cartridge. The printer uses two methods of determining when
it will be out of ink:
1. Chip counting number of drops
Look at the
color at the
Color label indicated prism , should
color contain be the same at
the color label.

2. Prism Sensor detecting physical ink fill


 Ink low message will occur when the chip reads 8% ink left in the ink
cartridge
 Ink Out will be triggered when:
– Prism sensor senses 0% ink left in the system*, or
– Chip count reaches 0% ink left in the system*
*Whichever comes first

Page  79 Company Confidential


Printhead Priming

 When a new printhead is inserted into the printhead the printer will
perform a priming of the printhead by circulating ink through the printhead
and out the opposite side.
– Helps eliminate air bubbles
– Clears nozzles prior to printing.
 This may take 3-5 minutes upon inserting a new printhead.
 The ink that exits the printhead is recycled back through the cartridge

Page  80 Company Confidential


Priming Issues

 Priming issues can be identified by


looking at the ink tubes on both sides
of the printhead.
– Ink not getting to the printhead
– Ink not exiting the printhead
– Can be all colors or just one of the colors.
 Resolution:
– Most common issue caused by printhead
not being properly seated in the printer.
Reseat the printhead.
– Ink cartridge may not be completely
punctured and ink is not entering the ink
lines. Reseat the ink cartridges multiple
times forcefully push cartridges into place.

Page  81 Company Confidential


Printhead Maintenance Cycles

 Mid-job Servicing can be adjusted in the Embedded Web Server ( roll to roll only )
 Increase no. of triggering servicing can trigger a cool-down algorithm for wiper
motor thus increasing the servicing duration up to 5 minutes.

Triggered Servicing Duration of Servicing


start of job (idle time <30 mins) 8.9 seconds
start of job (idle time >30 mins) 36 seconds
Mid job basic every 2 min for R2C 10.7 seconds
Mid job full every 20 mins for R2C 35.1 seconds
Mid Job Print and Hold (>14 Sec) 8.9 seconds
end of job servicing (idle time < 30 mins) 9.3 seconds
end of job servicing (idle time > 30 mins)* 1.4 minutes
long term standby servicing (11 mins from end of last job) 1.2 minutes
standby pinch every 10 mins 10.2 seconds
under 1hr uncapped maint 19.3 seconds
under 1hr ink mix recovery 1.4 minutes

Page  82 Company Confidential


Preventive Maintenance
3. Preventive Maintenance

Learning Objectives
 Ability to follow a preventive maintenance plan
 Performance of preventive maintenance
 Ability to replace consumable parts

Page  84 Company Confidential


VP700 Warranty

Printer Inks* Printhead* Spares Consumables


12 Months Limited to Limited to DOA 12 months from Shipment Date or
5 Million inches, DOA Cases Cases 90 days from Installation,
Whichever comes whichever earlier.
first

Approved DOA cases for Inks and PH


Inks PH
1. Unrecognized Ink Cartridge 1. Unrecognized PH
2. Ink Leak 2. Unable to Prime
DOA
3. Faulty Valve(s) – Ink Cannot 3. Unrecoverable Streak(s)
Definition
Circulate Through Cartridge 4. Extreme Die Boundary
4. Empty Tank Detected

Warranty registration is required within 30 days of installation for a


warranty claim to be approved. Warranty Claims on non-registered
printers will be denied if not registered within the 30 days.
Page  85 Company Confidential
Warranty Claim Instructions

 Generate Log File


 Gather Usage Metrics
– Inches Printed
– Labels Printed
 Provide Description of Warranty Issue
– Provide images
 Send information to help@vipcolor.com
– Include Serial Number
– Sample of file being printed if applicable
– Operating System of the PC
– Firmware and Driver Versions

Page  86 Company Confidential


Definition

Spare Part Classification Purpose

Tier-1
(Basic Spare or • Can be replaced by a Semi-skilled end-user with minimal effort and time.
Customer Replaceable units)

• Requires a Skilled technician to replace part. Best done at a service


Tier-2 depot.
• Stock up at service depot is recommended.
• Requires a Skilled technician to replace part. Best done at a service
Tier-3 depot.
• Stock up at service depot is optional.

• Replacement frequency depends on Ops conditions (e.g. Usage,


Type: Consumable
Environment & Preventive Maintenance)

Page  87
Important Information on Spares &
Consumables

1. Standard Delivery Lead-time: 90 days upon receipt of PO.


2. Lead time is subjected to change – Depending on parts
availability.
3. VIPColor Technologies may, at its sole discretion, revise or
amend the spares catalog without prior notice to the reseller.
4. Order less than MOQ is subjected to handling surcharge
5. Est. Time to Repair Excludes Test Time after the
repair/replacement is done.

Page  88
Tier-1

MM007-65502 VMAG1-70150A MM007-64506


Assembly Sled (MM) Plastic Filter Guard-PB06-D Cutter Assembly Module
MOQ = 5pcs/box MOQ =10pcs/box MOQ = 5pcs/box
Type = Consumable Type = Consumable Type = Consumable
Rated Life= Depends on use Rated Life= 6 Months Rated Life= 400,000 cuts on label liner
Est. Time to Repair: 6 min Est. Time to Repair: 2 min Est. Time to Repair: 20 min

MM007-10005 VMAG1-60008A
Absorber Waste Ink Assembly Output Management
MOQ = 5pcs/box MOQ = 5pcs/box
Type = Consumable Type = Consumable
Rated Life=5M Inches Rated Life= 1,000,000 pitch & hold
Est. Time to Repair: 2 min Est. Time to Repair: 15 min

Page  89
Tier-2

MM007-65505 MM007-65515 MM007-65524


Assembly Module Wiper Transfer Assembly Wiper Roller Assembly Lifter Motor with cover
(exclude PCBA) (microfiber roller) MOQ = 5pcs/box
MOQ = 10pcs/box MOQ = 10pcs/box Type = Spare
Type = Consumable Type = Consumable Rated Life= >5M Inches
Rated Life= <1M Inches Rated Life= <1M Inches Est. Time to Repair: 25 min
Est. Time to Repair: 8 min Est. Time to Repair: 10 min

MM007-89000 VMAG1-70066A MM007-80015


Assembly RS555 ST Motor Aerosol Fan Belt Transmission
MOQ = 10pcs/box MOQ = 10pcs/box MOQ = 10pcs/box
Type = Spare Type = Spare Type = Consumable
Rated Life= >5M Inches Rated Life= >5M Inches Rated Life= Depends on Use
Est. Time to Repair: 40 min Est. Time to Repair: 15 min Est. Time to Repair: 40 min
Page  90
Tier-2

New New New

VSEA1-80014A MB007-69049 VMAG1-70035A


Switch Membrane VP700 Assy Wiper Motor Connector PCA Belt Output
MOQ = 5pcs/box MOQ = 20pcs/box MOQ = 10pcs/box
Type = Spare Type = Spare Type = Consumable
Single Part Weight: 5.5g Single Part Weight: 2.5g Single Part Weight: 1g
Est. Time to Repair: 15 min Est. Time to Repair: 15 min Est. Time to Repair: 20 min

Page  91
Tier-2

MM007-62528
Clean out kit (ink Flush Kit)
MOQ = 1 set
Type = NA
Single Part Weight:1.898kg

VMAG1-80060A
End Packaging
MOQ = 4 sets
Type = NA
Single Part = 7.25kg

Page  92
Tier-3

MB007-69073 MB007-69075 VMAG1-60050A


Main PCA Pen Driver PCA Motor Controller PCA
MOQ = 5pcs/box MOQ = 5pcs/box MOQ = 5pcs/box
Type = Spare Type = Spare Type = Spare
Est. Time to Repair: 25 min Est. Time to Repair: 15 min Est. Time to Repair: 20 min

VMAG1-60072A VMAG1-70149A VMAG1-80027A


Assy Control Panel PCA Cooling Fan Power Supply SP-240-24
MOQ = 5pcs/box MOQ = 5pcs/box MOQ = 5pcs/box
(illustration shows the front & back of the module) Type = Spare Type = Spare
Type = Spare Est. Time to Repair: 10 min Est. Time to Repair: 20 min
Single Part Weight: 41g
Est. Time to Repair: 10 min

Page  93
Tier-3

MBMM007-62520 MBMM007-62519 MM007-60542


Assembly Dual Pinch Valve with Holder Peristaltic Pump with Holder and Dock Assembly DPCA with Holder
and Dock MOQ = 5pcs/box MOQ = 5pcs/box
MOQ = 10pcs/box Type = Spare Type = Spare
Type = Spare Est. Time to Repair: 120 min Est. Time to Repair: 90 min
Est. Time to Repair: 120 min

MM007-40007 MM007-81090 MM007-81093


Lever Latch Gear Cam Lift (Plastic lifter motor gear) Rocker Arm Lift Spring
MOQ = 5pcs/box MOQ = 20pcs/box MOQ = 20pcs/box
Type = Spare Type = Spare Type = Spare
Est. Time to Repair: 45 min Est. Time to Repair: 30 min Est. Time to Repair: 120 min

Page  94
Tier-3

New

MM007-45007 MM007-45008 VMAG1-60081A


Rocker Arm Lift Left Rocker Arm Lift Right Assy Guide Outer
MOQ = 20pcs/box MOQ = 20pcs/box MOQ = 5pcs/box
Type = Spare Type = Spare Type = Spare
Single Part Weight: 2.5g Single Part Weight: 2.5g Single Part Weight: 202.5g
Est. Time to Repair: 120 min Est. Time to Repair: 120 min Est. Time to Repair: 1 min

New New New


MM007-60548 MM007-60549 MM007-81081
Assy Latch Plastic CMKK Assy Latch Plastic Mid Y Gear Compound 12T-34T
MOQ = 10pcs/box MOQ = 10pcs/box MOQ = 10pcs/box
Type = Spare Type = Spare Type = Spare
Single Part Weight: 30g Single Part Weight: 26g Single Part Weight: 2g
Est. Time to Repair: 10 min Est. Time to Repair: 10 min Est. Time to Repair: 30min

Page  95
Tier-3

New New New


MM007-81082 MB007-69069 MB007-69007
Gear Compound 12T-48T Sensor Entry PCA Sensor Label Web IrTx PCA
MOQ = 10pcs/box MOQ = 9pcs/box MOQ = 10pcs/box
Type = Spare Type = Spare Type = Spare
Single Part Weight: 2g Single Part Weight: 2g Single Part Weight: 0.5g
Est. Time to Repair: 30 min Est. Time to Repair: 90 min Est. Time to Repair: 15 min

New New

MB007-69071 VMAG1-80025
Sensor Exit PCA OMRON D3D-111
MOQ = 10pcs/box MOQ = 5pcs/box
Type = Spare Type = Spare
Single Part Weight: 0.5g Single Part Weight: 4g
Est. Time to Repair: 80 min Est. Time to Repair: 5 -30 min *
depends on location
Page  96
VP700 Recommended Preventive Maintenance/
Consumable replacement (Roll to Roll)
Part/Assy Part S/N Roll-Roll Operation usage (≥ 80%)
Printer Life 1.0 M 1.5 M 2.0 M 2.5 M 3.0 M 3.5 M 4.0 M 4.5 M 5.0 M
(Inches)

Assembly Sled
(MM)

Assembly Inspect Inspect Replace Inspect Inspect Replace


Wiper Roller
(microfiber
roller)
Aerosol
Fan Guard Replace
Replace

Cutter Inspect/
Assembly Replace
Replace
Module (400k cuts)
(400K cuts)

Absorber
Waste Ink Inspect/
Replace

Assembly Vacuum Vacuum


Lifter Motor Clean Clean
with Cover encoder encoder

Input media
sensor,
Transmission/
Clean Clean Clean Clean Clean
reflective
sensors,
output sensor

Page  97 Company Confidential


VP700 Recommended Preventive Maintenance/
Consumable replacement (Roll-to-cut)
Part/Assy Part S/N Roll-to-Cut/Present-to-Present Usage (≥ 80%)
Printer Life 1.0 M 1.5 M 2.0M 2.5 M 3.0 M 3.5 M 4.0 M 4.5 M 5.0 M
(Inches Printed)
Assembly Sled
(MM)

Assembly Wiper Replace Replace Replace Replace Replace


Roller (microfiber
roller)

Aerosol
Fan Guard Replace Replace

Cutter Assembly
Inspect/
Module Replace
Replace (400k cuts)
(400k cuts)

Absorber Waste
Ink Inspect/
Replace

Assembly Lifter Vacuum Vacuum


Motor with Cover Clean Clean
encoder encoder

Belt Transmission
Replace Replace

Input media sensor,


Transmission/
Clean Clean Clean Clean Clean
reflective sensors,
output sensor

Page  98
Replacing Consumable Parts

Output Management and Service Station Assy


Cutter Assy

Wiper Module Transfer Wiper Roller Assy


Assy (Microfiber roller)

Page  99 Company Confidential


Replacing Consumable Parts

Plastic Filter Guard Waste ink Absorber

Using a Clean Out Kit

Page  100 Company Confidential


Troubleshooting / Repair
4. Troubleshooting and Repair

Objectives:
 Troubleshoot printhead print quality issues
 Understand VP700 error message meaning
 Ability to use Functional Command Test (FCT_v0.05) in trouble shooting
errors
 Gain working knowledge of spare part replacement instructions

Page  102 Company Confidential


Operating supplies

 LINT FREE Cloths/ Wipes/ swabs


Lint free cloth refers to a cloth that does not give up fluff when being used.

 Distilled water / De-ionized Water


Deionized water vs distilled water – DI water is  Latex gloves
as pure as the distilled water or even purer

Page  103 Company Confidential


Troubleshooting Printhead Quality Issues

 PRINT QUALITY DEFECTS AND TROUBLESHOOTING GUIDE


a) STREAKING
b) COLOR MIXING
c) SMEARING
d) EWS SETTINGS FOR PQ

Page  104 Company Confidential


PRINT QUALITY
STREAKING
streaks

Random Small Streaks

 Thin streaks can be caused by internal


contaminants, external contaminants (fibers),
air bubbles, or PH damage

Confidential
Page  105
PRINT QUALITY

STREAKING
Large White Area

 This defect displays as a


large white area with
almost no nozzle firing
and is consistent from
page to page

 This print defect is


indicative of an electrical Large White Area Streaks
issue or damage to the
PH

Confidential
Page  106
PRINT QUALITY

STREAKING

Large Missing Nozzles with


Varying Amount

 This defect is indicated by a


parabola-shaped area in
the middle of the page

 Bubbles can air block ink


from getting to nozzles or a Streak With Varying Amount of Missing Nozzles
puddle has formed in front
of the nozzle

Confidential
Page  107
PRINT QUALITY

STREAKING

Growing Nozzles Out

 This print defect is seen as a region


of “nozzles out” that becomes
increasingly worse on the way down
the page or when any large (>1cm
wide) region of nozzles out, moves
or changes down the page

 This print defect is an indication of a


large bubble where air is entering
through some of the nozzles or ink
delivery system and expanding to
other nozzles
Growing Nozzles Streak

Confidential
Page  108
PQ TROUBLESHOOTING

STREAKING RECOVERY
1. Open up clamshell and inspect print
zone for paper dust or fible
 If there is excessive dust/dirty, clean
before re-verifying PQ (Do not clean
printhead manually)
Accumulating paper dust on the print zone

2. If missing nozzle still persist, activate NORMAL recovery from control panel one time.
If shows improvement continue NORMAL recovery until PQ recovers.

3. If no improvement observed, activate EXTENDED recovery one time. If shows


improvement continue EXTENDED recovery until PQ recovers.

4. If NORMAL and EXTENDED not working activate EXTREME recovery one time. If
shows improvement continue EXTEME recovery until PQ recovers.

Confidential
Page  109
PQ TROUBLESHOOTING
5. Open the clamshell and inspect the Printhead. Lightly moisten a lint‐free cloth with
de‐ionized water and gently clean off any ink. If no ink is visible, gently wipe the ink
nozzles from one side to the other.

6. Change a new Printhead if the recovery step 1 -5 does not show sign of improvement.

Page  110 Company Confidential


PRINT QUALITY

COLOR MIXING

 Prints supposed to be in one color are coming out in a different color

 The most common cause of color contamination is mixing of ink


from drool on the nozzle plate

 Or it is due to ink migration across the PH surface from heavily


printing nozzles into nearest odd or even nozzle row that was not
printing
Confidential
Page  111
PQ TROUBLESHOOTING

COLOR MIXING RECOVERY


1. Activate EXTENDED recovery one time. If
shows improvement continue EXTENDED
recovery until PQ recovers.

2. If no improvement, open up clamshell and


check if ink puddle has accumulated at any
localized area of the Printhead.

 Use a lint free cloth and gently tap and


absorb puddle at that location only (be Ink puddle on localized area of printhead
careful not to include the good neighboring
nozzles)

 Re-check PQ. Activate Extended 1 time if


necessary, if there is improvement
continue Extended Recovery till PQ
recovers.

Confidential
Page  112
PRINT QUALITY

SMEARING

 Print is smearing/smudged
on the labels

 A common cause is that the


media used is not compatible
with the printer ink. Some
media does not absorb the
The ink took a very long time to dry for this media
ink well or it takes a long (label was wet after printing)
time to dry.

 Smearing is also observed when some ink is printing on the label liner . The liner
does not absorb ink at all and the ink from the liner transfer to the printed label.

 Smearing can also be induced from accumulated ink on the media guide, print zone
and printhead.
Confidential
Page  113
PQ TROUBLESHOOTING
SMEARING
1. Make sure media used is compatible with the
printer ink.

2. Open up clamshell, inspect entire print zone


for any accumulating ink and clean (media
guide/rollers/other parts along paper path)

Dirty media guide

Ink on upper clamshell smearing on the


media upon exit

Confidential
Page  114
PQ TROUBLESHOOTING
EWS CONTROL FOR MID JOB SERVICING – Roll to Roll Printing

OPTIONS FOR MID JOB SERVICING:


 If more streaking is observed during roll to roll printing, turn on more frequent servicing
 If more color mix during is observed during roll to roll print, switch to less frequent servicing

Note: Mid job servicing does not resolve streaking due to paper dust/fiber accumulation but
ensures that the non-used nozzles are kept healthy.

Page  115 Confidential


Printer Diagnostic Utility
and Error Handling
Instructions
Printer Diagnostic Utility

 The following test is run by a script files


 Locate the Printer Diagnostic Utility script file in training folders and
double click on it to run
 Locate Instruction File for Conducting Test in the training folder
 This runs in a DOS window
 Only operates via the USB port and must have the driver installed
 The function is to test operation of parts of the printer
 This test does not confirm pass or fail automatically, but expects the
operator to note correct operation

Page  117 Company Confidential


Printer Diagnostic Utility

Test sequences and part tested:


1. Control Panel UI
• Front Panel Buttons (pressed or not)
• Status (Red) LED (toggle on and off)
• Data (Green) LED (blinking or not)
2. Covers
• Clamshell Sensor (closed or opened)
• Top Cover Sensor (closed or opened)
• Front Cover Sensor (closed or opened)
• Media Cover Sensor (closed or opened)

Page  118
Printer Diagnostic Utility

3. Input
• Unwinder Motor (forward and backward movement)
• Dancer Home Sensor (at home position or not)
• Input Media Sensor (blocked or not)
• Dancer Encoder reading
4. Print Zone
• Print Zone Motor (forward and backward movement)
• Aerosol Fan & Cooling Fan (turned on for 5 seconds)
• Transmissive Sensor (inter-gap) reading
• Reflective Sensor (black mark) reading
• Print Zone Exit Sensor (blocked or not)

Page  119
Printer Diagnostic Utility

5. Cutter
• Cutter Motor (cutter movement and count)
• Cutter Sensor Status (Right/Left Home & Sensor readings)
6. Output
• Output Pinch Motor (toggle pinched & de-pinched)
• Pinch Sensor (pinched or not)
• Output Media Sensor (blocked or not)
7. Service Station (SS)
• Lifter Motor (up and down movement)
• Sled/Lifter Motors (SS at cap/print/wipe/eject position)
• Sled/Lifter/Wiper Motors (wipe basic/full/transfer, deployment test)
• Lifter Up Sensor (at up or down position)
• Sled Home Sensor (at home position or not)

Page  120
Printer Diagnostic Utility

8. Ink Delivery System (IDS)


• Pump Motor & Printhead Latch Solenoid Motor (deprimed
and released printhead)
• IDS Valve (at open ink, open air, close position)
• Mech Sensor Status (printhead latch, pinch valve position
1 & 2)
• Ink Out Sensor X (X ink tank is out of ink or not)

Page  121
Practical Examples

1. Open the folder “Functional test_v0.05”.


2. Open the “Function Test readme.pdf” and follow the instructions
3. Open the utility program “fct.bat”.

Let’s Check:
 Transmissive Sensor Check
 Service Station Lifter Motor Check

Page  122 Company Confidential


Sensor Test

 Select the appropriate section to test the transmissive sensor: 4

Page  123 Company Confidential


Sensor Test Continued

 Select option 4 to test the Transmissive and Black mark sensors


 For first test do not place labels under the sensor

Page  124 Company Confidential


Sensor Test No Media

Sensor Value description

Transmissive Analog Sensor >200 Sensor is not blocked

Reflective Analog Sensor >200 Black surface is detected

Print Zone Exit Sensor 0 Print zone exit sensor is not blocked

1 Print zone sensor is blocked

Page  125 Company Confidential


Media present- Liner w/label

 Place the label over the sensor to determine the reading of the label with
liner by opening the clamshell and placing the label over the sensor.
 Expected reading is shown in image above.

Page  126 Company Confidential


Transmissive Reading of liner

 Remove label from the liner and place over the sensor and select option 4
 Reading should be close to 100.

Page  127 Company Confidential


Service Station Lifter Motor Test

 Enter the number 7 to reach the service station window.


 Some test will require visual verification that the action is taking place.

Page  128 Company Confidential


Service Station Continued

 In order to continue the check make sure that you follow the instructions
on the screen and open the clam shell completely to give you access to
the paper path.

Page  129 Company Confidential


Service Station Continued

 To test the lifter motor use option 1 and 2 to move the motor up and down
and verify that this is occurring by visually checking the service station.

Page  130 Company Confidential


Error Handling

Error Probable Cause Action


Mech Host PC is Not Feeding Data Fast Enough to 1. Check Log file for key word “DATA_PATH_UNDERRUN”.
Error 1 the Printer Due To Too Many Application 2. If Key Word Exists, Close All Background Applications &
Running in the Background Re-print job at 6ips.
3. If the Problem Persists, Print from a Host PC with
recommended specs.
Paper Path Motor (RS555 ST motor) 1. Check that the Cooling Fan is working with the Diagnostic
Overheated Due to Cooling Fan Not Working. Utility.
2. Check/Re-sit the Connector to the Cooling Fan.
3. If the Problem Persists, Replace the Cooling Fan.
Transmission Belt Worn Out. 1. Inspect the Transmission Belt for Wear & Tear. If Yes,
Replace the Transmission Belt.
Paper Path Encoder Disk Failure or Dirty. 1. Check/Re-sit the connector to the Paper Path Encoder Disk
2. Clean the Paper Path Encoder Disk if it is Dirty (i.e.
Covered with Dust)
3. If the Problem Persists, Contact the Manufacturer.
Blocked or Faulty Paper Path Sensors 1. Verify that the Sensors are working Properly with the
(Tranmissive, Reflective or Exit sensors). Diagnostic Utility.
2. Clean all the Paper Path Sensors.
3. If the Problem Persists, Contact the Manufacturer.
None of the above / new unit and seen only Look at application left edge margin settings or general label
on certain labels being printed definition settings

Page  131
Error Probable Cause Action
Mech Error Paper path motor overheats due to 1. Check the connection to the cooling fan.
6 cooling fan failure. 2. If the problem persists, replace the cooling fan.
Paper path motor failure. 1. Check the connection to the paper path motor.
2. If the problem persists, replace the paper path
motor.

Encoder Disk
Belt Transioner
Belt Transmission
Paper Path motor
(Assembly RS555 ST Motor)
Page  132 Company Confidential
Error Handling

Error Symptom/Cause Action

Mech Service station is jammed by Remove the cardboard restrainer.


Error 2 cardboard restrainer.
Service station was tilted during Manually eject the service station and
installation or shipment. reinstall, making sure it is properly aligned.
Service station sled sensors blocked Clean the sled sensors using a vacuum
by paper debris. cleaner.
Sled home sensor standoff on Replace the service station.
service station is broken.

Page  133
Error Handling

Error Symptom/Cause Action

Mech Service station is jammed by Remove the cardboard restrainer.


Error 3 cardboard restrainer.
Service station was tilted during Manually eject the service station and
installation or shipment. reinstall, making sure it is properly aligned.

Lifter motor encoder disk is dirty. Clean the lifter motor encoder disk.

Cam lift gear is misaligned or worn 1. Check the alignment of the cam lift gear
out. with the lifter motor gear.
2. If the problem persists, replace the cam
lift gear.

Faulty lifter motor, encoder disk, or 1. Check the connection to the lifter motor
related sensors. assembly.
2. If the problem persists, replace the lifter
motor.

Page  134
Mech 02 and 03

Gear Compound 12T x 48T


Gear Cam Lift

Stepper Motor

Lifter Motor
Gear Compound 12T x 34T

Page  135 Company Confidential


Error Handling

Error Symptom/Cause Action


Mech Peristaltic pump failure. 1. Check the connection to the peristaltic
Error 7 pump.
2. If the problem persists, replace the
peristaltic pump.
Mech Faulty dual pinch valve motor, 1. Check the connection to the dual pinch
Error 4 encoder disk, or related valve assembly.
sensors. 2. If the problem persists, replace the dual
pinch valve assembly.

Page  136
Peristaltic pump – MECH 07 Dual Pinch Valve – MECH 04

Page  137 Company Confidential


Error Handling

Error Symptom/Cause Action


Mech Faulty cutter motor or related 1. Check the connection to the cutter assembly.
Error 5 sensors. 2. If the problem persists, replace the cutter
assembly.

Error Symptom/Cause Action


Mech Unwinder motor failure. Contact the manufacturer.
Error 9
Mech Output pinch motor or 1. Check the connection to the output module.
Error A sensor failure. 2. If the problem persists, replace the output module.

Mech Paper path exit sensor 1. Clean the exit sensor.


Error B is dirty or faulty. 2. Contact the manufacturer if the problem persists.

Mech Fails to Cut the Media Clean the Output Media Sensor Located in the
Error C After Each Print. Pinch/De-pinch Module.

Page  138
Error Handling

Error Symptom/Cause Action

Wrong The printer does not detect Check your driver settings and verify sensor
media registration mark sent by driver. settings.
Detected
XXX Door sensor not sensing the Check the following:
Cover cover is closed 1. Cover is fully closed to trigger the door
Open sensor.
2. Harness connection to sensor.
3. Sensor harness connection to MPCA
connector.
Cutter The cutter has stopped in the 1. Check cutter movement
Jam middle of the paper path 2. Remove debris and move cutter to home
position
3. Restart printer
4. If this persists this could be due to cutter
blade condition
5. Replace cutter
Confidential
139
Page  139
Spare Part Replacement and Repair

 Time to open up the service manual and work on the printer.

Page  140 Company Confidential


To the user: VIPColor does not and cannot warrant the information, documentation, included in this distribution service or the performance
or results obtained by using this information and documentation. This information and documentation is provided "as is". VIPColor makes
no warranties of any kind, either express or implied, including but not limited to, noninfringement of third party rights, merchantability, or
fitness for a particular purpose with respect to the product and the accompanying written materials. To the extent you use or implement this
information and documentation in your own setting, you do so at your own risk. In no event will VIPColor be liable to you for any damages
arising from your use or, your inability to use this information and documentation, including any lost profits, lost savings, or other incidental
or consequential damages, even if VIPColor has been advised of the possibility of such damages, or for any claim by another party.

Page  141 Company Confidential (Do not distribute)

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