1.

Customer order fulfilment refers to

a) the point in time when the customer has access to choices and makes a decision regarding a
purchase.
b) the customer informing the retailer of what they want to purchase and the retailer allocating
product to the customer.
c) the process where product is prepared and sent to the customer.

d) the process where the customer receives the product and takes ownership.
2. The cycle view of a supply chain holds that
a) the processes in a supply chain are divided into 2 categories.
b) the processes in a supply chain are divided into a series of activities performed at the interface
between successive stages.
c) c. all processes in a supply chain are initiated in response to a customer order.
d) d. all processes in a supply chain are performed in anticipation of customer orders
3. The push/pull view of a supply chain holds that
a) the processes in a supply chain are divided into a series of activities performed at the interface
between successive stzages.
b) all processes in a supply chain are initiated in response to a customer order.
c) all responses in a supply chain are performed in anticipation of customer orders.
d) d. the processes in a supply chain are divided into 2 categories depending on whether they are
initiated in response to or in anticipation of customer orders.

Due to small change in customer demands, inventory oscillations become progressively larger
looking through the supply chain. This is known as 

a. Bullwhip effect
b. Netchain analysis
c. Reverse logistics
d. Reverse supply chain
e. A ____________ encompasses all activities associated with the flow and transformation of goods from
the raw material stage, through to the end user, as well as the associated information flows.
a) production line
b) supply chain

c) marketing channel

d) warehouse
f. The bullwhip effect:
a) is an ineffective way to motivate warehouse employees
b) applies to rodeos and has nothing to do with supply chain management

c) refers to the “swaying” motion associated with triple trailers

d) Refers to variability in demand orders among supply chain participants

g. Which one of the following is not a typical question dealt with by an operations manager?

a) How much capacity will be needed in the months ahead?

b) What is a satisfactory location for a new facility?

c) Which products/services should be offered?

d) All are typical of operations decisions.
h. When suppliers, distributors, and customers partner with each other to improve the performance of the
entire system, they are participating in a ________
a) Channel Of Distribution
 b) Value Delivery Network
c) Supply Chain

d) Supply And Demand Chain

i. A company's channel decisions directly affect every ________.

a) customer's choices
b) employee in the channel

c) channel member
d) competitor's actions

103. Marketing logistics involves getting the right product to the right customer in the right place at the right
time. Which one of the following is not included in this process?
 a) implementing the plan for the flow of goods and services

b) planning the physical flow of goods and services

c) controlling the physical flow of goods, services, and information
d) gathering customer's ideas for new products

The purpose of supply chain management is

a. provide customer satisfaction
b. improve quality of a product
c. increase production
d. None of them
Due to small change in customer demands, inventory oscillations become progressively
larger looking through the supply chain. This is known as 

j. Bullwhip effect
k. Net chain analysis
l. Reverse logistics
m. Reverse supply chain
“Quality is defined by the customer” is

a) An unrealistic definition of quality

b) A user-based definition of quality
c) A manufacturing based definition of quality
d) A product based definition of quality

A supply chain is dynamic and involves the constant flow of information, product, and
funds between different stages. The term Kaizen meaning
a. a foolproof mechanism
b. Just-in-time (JIT)
c. a fishbone diagram
d. None of them
e. Continuous improvement
The most common form of quality control includes:
1. Planning
2. Organizing
3. Inspection
4. Directing
Companies manage their supply chains through ________.
a) information
b) transportation modes
c) competitors
d)the Internet
Supply Chain Surplus =

a) Customer Value – Supply Chain Cost

b) Customer Value + Supply Chain Cost
c) Customer Value * Supply Chain Cost
d) Customer Value / Supply Chain Cost

The cycle view of a supply chain holds that

e) the processes in a supply chain are divided into 2 categories.

f) the processes in a supply chain are divided into a series of activities performed at the
interface between successive stages.
g) c. all processes in a supply chain are initiated in response to a customer order.
h) d. all processes in a supply chain are performed in anticipation of customer orders
4. The push/pull view of a supply chain holds that
e) the processes in a supply chain are divided into a series of activities performed at the
interface between successive stzages.
f) all processes in a supply chain are initiated in response to a customer order.
g) all responses in a supply chain are performed in anticipation of customer orders.
f. the processes in a supply chain are divided into 2 categories depending on whether they are
initiated in response to or in anticipation of customer orders.
5. Pull processes is also referred as
a) Reactive Process
b) Analysis Process
c) Speculative Process
d) Supply Cain Process
6. Push processes may also be referred
a) Reactive Process
b) Analysis Process
c) Speculative Process
d) Supply Cain Process
7. Which of the following is not an accurate statement about pull processes?
a) May also be referred to as speculative processes…
b) Execution is initiated in response to a customer order.
c) At the time of execution, demand is known with certainty.
d) May also be referred to as reactive processes.
8. Which of the following is not an accurate statement about push processes?
a) May also be referred to as speculative processes.
b) Execution is initiated in anticipation of customer orders.
c) At the time of execution, demand must be forecast.
d) May also be referred to as reactive processes...

To give discounts on the price of products is known as

a. Selling price
 b. Revenue Discount
c. Discount price price
d. None of them

Little law (I = DT) is used in which driver of supply chain

a. Information
b. Trnsportation
c. Facilities
d. None of them

e. Lean production involves

a. Improvement of speed only

b. Improvement of quality only

c. Elimination of all types of waste

d. Elimination of cost only

f. Today, a growing number of firms now outsource some or all of their logistics to ________
intermediaries.

a. competitors
b. third-party logistics providers

c. channel members
d. cross-functional teams
g. A ____________ encompasses all activities associated with the flow and transformation of
goods from the raw material stage, through to the end user, as well as the associated
information flows.
a)
productio
n line b)
supply
chain

c) marketing
channel d)
warehouse

117. The bullwhip effect:

a) is an ineffective way to motivate warehouse employees

b) applies to rodeos and has nothing to do with supply chain management

c) refers to the “swaying” motion associated with triple trailers
d) refers to variability in demand orders among supply chain participants.

119. The variability in demand orders among supply chain

participants: a) cannot be controlled
b) refers to the bullwhip effect

c) can be controlled with electronic order

placement d) is more pronounced in
relational exchanges

What is a perfect order?

a) simultaneous achievement of relevant customer metrics

b) an order that arrives on time

c) an order that arrives undamaged

d) an order that is easy for the receiver to fill