CAUSE AND EFFECT DIAGRAM

Brainstorm all possible causes of the problem and record them using the area headings to guide you. List all your ideas and do not criticise any at this stage. After your first
attempt, take time to think and add any other possible cause(s).

METHODS/PROCESSES EQUIPMENT

Purging time for the

inclusion floating is not
sufficient
Steel making is not done as
per the defined parameters.
Spectro is not calibrated as Small streaks
per the requirement observed during
MPI at the customer
Ferro Alloy Addition Monitoring system is not
end.
Practice review. defined for ladle, Induction
furnace and Tundish
Heat No: I5/43, J3/02
parameters.
Quantity;
15.670+15.640 MT

Wrong selection of tundish

refractory.
PROBLEM
Unskilled Melter
STATEMENT

Raw material used is not as

per the requirement
Unskilled Manpower . Ladle inspection area
proper lightening system is
not there. Ladle refractory monitoring
system is not there.

PEOPLE ENVIRONMENT MATERIALS

LEGENDS:

Confirmed Root Cause Potential Root Cause Excluded Root Cause

Action Plan: We have started Using Lime during tapping was started to minimize the inclusion level . We will be starting LRF by the end of this month to reduce the level of
inclusion.
 Punjab General Industries Private Limited

Corrective Action Report

C.A.R. NO: PGI/CC/03-20/01

SOURCE: Please Check Against The Correct Options()
AUDIT System: Process: Supplier:
NC Material : ⱱ Deviated : Rework: Scrap:
CUSTOMER COMPLAINTS: ⱱ
FOR PGIL USE ONLY

Responsibility/Department: QA/QC / Production (SMS) - HOD Date:26.02.2020

Process: Steel Melting Shop
Reported By: QC Name: Mr. SC Garg Sign: 20.02.2020
FOR CUSTOMER COMPLAINTS ONLY

Name: M/s Sadhu Forging Limited

Invoice No: PGI/19-20/1927 W.O. No: ----- Date: 20.02.2020
Heat No: I5/43 & J3/02 Item No: ----- Grade: EN – 8D
Quantity With
Total Supplied Qty: 15.670 + 15.640 (MT) 15.670 + 15.640 (MT)
Complaint(S):

Problem Statement:
Seam / Streak flaw cracks found in step turning operations at customer end. This defect was detected during while MPI operation
Refer Ishikawa
IMMEDIATE ACTION
Description: PGI representative visited the plant and drawn two sample and ask them to use 5 MT of material as per the application internal ,
minor cracks was not make NC parts still if rejection is there than PGI will take back the material.
Responsibility: QA/ QC Date:20.02.2020
CORRECTIVE ACTION
Description:
Lime addition during tapping were started to minimize the Alumina type inclusion
Responsibility: Process Date:20.02.2020
Document(S) Referred: Document(S) Updated:
-------
Process sheet
Effectiveness : In two heats inclusion level were checked and found improvement of Alumina type inclusion
Initiated By: Process Closed By:
Sign :

Sign :

Date: 02.03.2020 Date: 02.03.2020