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Appraisal costs:
The costs associated with measuring, evaluating, or auditing products or Services to assure
conformance to quality standards abd performance requirements.
Failure costs:
The costs resulting from products or services not conforming to requirements Or customer/user
needs-that is, the costs resulting from poor quality.
Appraisal costs
Audits, document checking, equipment calibration, final inspection, in-process inspection, lab
testing, prototype inspection
Increasing appraisal usually cause internal failure to increase and external failure to decrease in
the beginning.