MLV OTMS OTMC FeatureList April 2020 Ed260a ENT MLE 035094

OPENTOUCH FEATURE LIST
RELEASE
DATE
EDITION
Title
Reference
Abstract / Read Me
Change log
Edition
260a
Content
Link
System Limits
System Services Infra
System Services Voice Mail
Client Services
VDI Matrix
Supported Endpoints
REST API
Languages
Disclaimer.
This documentation is provided for reference purposes only. While efforts were made to verify the completeness and accuracy of the i
the maximum extent permitted.
In the interest of continued product development, ALE International reserves the right to make improvements to this documentation a
Copyright © 2015, 2016, 2017, 2018, 2019, 2020 ALE International.
R2.6.0
4/15/2020
260a
OpenTouch Suite for MLE Feature List and Product Limits
ENT_MLE_035094
This document describes the list of supported Features & Product Limits for both OpenTouch Multimedia Services (OTM
Please consult other Features & Product Limits for other topics such as Fax, OTSBC, Terminals, etc …
All tabs include a 'NEW' colum except 'VDI MATRIX'. Please use it to quickly identify 'What's New'.
The tab 'Supported Endpoints' only refer to endpoints directly related to OpenTouch solution (either OTC soft clients or d
Changes
Initial revision
Scope
Product Limits: OpenTouch Multimedia services (OTMS) and OpenTouch Message Center (OTMC)
System services (OTMS, OTMC)
System voice messaging services (OTMS, OTMC)
Software clients (PC - thick & Web, Smartphone) including ecosystem integration at system level (Microsoft, Goo
VDI compatibility matrix
Supported endpoints, soft clients or deskphones with Remote Call Control capability
OpenTouch REST Web Services API
Supported languages for various user interfaces (Deskphones, Soft clients, Software add-ins, Telephone User Inte
or reference purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, t
uct development, ALE International reserves the right to make improvements to this documentation and the products it describes at any time witho
18, 2019, 2020 ALE International.
SYSTEM LIMITS
R2.6.0
FLC1 FLC2 FLC3 FLC4

Users and endpoints
Communication services
Log / Directory
Collaboration - Groupware
Instant Messaging
Conferencing
Voice messaging
Automated Attendant (AA)
Mobility off site
Outside anonymous users
Remote worker
Infrastructure
OXE Hardware
Localization and languages
Networking services
OT Networking
OT Networking with basic telephony services
OT Networking with federation of services
Numbering Plan
TITLE
Maximum number of endpoints per system
Maximum number of OpenTouch users per system
Maximum number of endpoints per OpenTouch user
Maximum number of OpenTouch users with < desktop computer + smartphone 'dual mode' > ( x1 OTMS - x1 OXE)
Maximum number of OpenTouch users with < desktop computer + smartphone 'dual mode' > ( x1 OTMS - multiple OXE)
Maximum number of OpenTouch users with < desktop computer + smartphone 'VoIP only' > ( x1 OTMS - x1 OXE)
Maximum number of OpenTouch users with < desktop computer + smartphone 'VoIP only' > ( x1 OTMS - multiple OXE)
Maximum number of OpenTouch users with < desktop computer + smartphone 'cellular only' > ( x1 OTMS - x1 OXE)
Maximum number of OpenTouch users with < desktop computer + smartphone 'cellular only' > ( x1 OTMS - multiple OXE
Maximum number of OpenTouch users with < desktop computer > ( x1 OTMS - x1 OXE)
Maximum number of OpenTouch users with < desktop computer > ( x1 OTMS - multiple OXE)
Maximum number of OpenTouch users with < single device - smartphone 'dual mode' > ( x1 OTMS - x1 OXE)
Maximum number of OpenTouch users with < single device - smartphone 'dual mode' > ( x1 OTMS - multiple OXE)
Maximum number of OpenTouch users with < single device - smartphone 'VoIP only' > ( x1 OTMS - x1 OXE)
Maximum number of OpenTouch users with < single device - smartphone 'VoIP only' > ( x1 OTMS - multiple OXE)
Maximum number of LDAP directories connections per system.
Maximum number of users having access to IM/Presence services per system
Maximum number of 3-party and N-party conference participants per system (ad-hoc / scheduled, audio/data)
Maximum number of N-party conference participants in a single ad-hoc conference (audio/data)
Maximum number of N-party conference participants in a single scheduled conference (audio/data)
Maximum number of N-party conference participants in a single scheduled conference (audio/data/video)
Maximum number of N-party orderable conferencing ports per system
Maximum greeting message duration (minutes)

Maximum live communication record duration in voice mail (minutes) per user
Maximum number of consecutive voice mail message forwarding
Maximum number of simultaneous IMAP4 sessions for accessing embedded voicemail storage
Maximum number of stored voice mail messages per system
Maximum number of voice mail boxes per system
Maximum number of voice mail boxes when using unified messaging with Google Gmail Cloud Service
Maximum number of voice messaging ports per system
Maximum voice mail message duration (minutes)
Maximum voice mail storage duration (hours) per system
Minimum voice mail message duration (seconds)
Maximum number of Automated Attendant ports per system

Maximum number of Automated Attendant trees per system
Maximum number of off-site mobile users with mobile application (Android, iPhone) per system
Maximum number of outside anonymous users connected to OpenTouch conferences (web) per system
Maximum number of remote worker users with PC application (audio encryption) per system
Maximum number of remote worker users with PC appplication (audio) per system
Maximum number of attached OXE nodes with OpenTouch services
Maximum number of simultaneous languages for Telephony User Interface (TUI) per system
ing with basic telephony services
Maximum number of OpenTouch server per ABC sub-network (homogeneous)
Maximum number of OpenTouch Server per ABC supra-network (heterogeneous)
Maximum number of OpenTouch users per multi OpenTouch servers deployment with basic telephony services
ing with federation of services
Maximum number of OpenTouch federated servers per ABC sub-network (homogeneous)
Maximum number of OpenTouch users per multi OpenTouch servers federation
Maximum number of digits of external numbering plan

Maximum number of digits of internal numbering plan
NEW DESCRIPTION
OTMS = Total number of endpoints allocated to OpenTouch

users per system (the sum of OTMS devices and attached
OXE's devices cannot exceed the OXE's devices limit : 15 000
devices.
OpenTouch users are connected to OmniPCX Enterprise Com

server, component attached to OpenTouch Multimedia
Services (OTMS). In addition to OXE enterprise grade
telephony services delivered through a rich blend of phones
(Deskphones, IP phones, TDM phones, analog, SIP, DECT
handset, WLAN handset) they benefit from OpenTouch suite
providing Unified Communications through PC and mobile
applications complementing a voice intensive use in the office
as well as outside of the office.
OpenTouch Multimedia Services (OTMS) provides OpenTouch

users with up to 5 endpoints including : x1 PC app and/or x1
Smartphone app.
Refer also to "Supported endpoints for OpenTouch users"
x1 OTMS is applicative server for x1 OXE

x1 OTMS is applicative server for x2 or more OXE


If N-party conferences (>3) are needed (ad-hoc and
scheduled), extra conferencing ports must be ordered in
addition to the conferencing ports provided natively by the
system for 3-party ad-hoc conferences.
Note that use of scheduled and >3 participants
audio/video/data conferences requires the N-party
Conferencing user option.
Maximum number of OXE nodes that:
- Can benefit from OpenTouch applications delivered by a
single OpenTouch system to OpenTouch users.
For OpenTouch applications (Voice mail, Conferencing ).
Note: Automated Attendant makes use of TTS.

Maximum number of OT servers per OXE network (note: An
ABC sub-network provides homogeneous business telephony
services accross a network of OXEs).
Maximum number of OT server per OXE network : 20
Maximum number of OXE servers associated to one OT server
: 20
Note : services delivered to OpenTouch users located on

different servers are restricted to basic telephony services
such as : P2P communications with name identification,
transfer, routing, call back, ...
A supra-network is a set of interconnected OXE sub-networks
Maximum number of OpenTouch users per multi OpenTouch

servers deployment accros an OXE network.
Note : services delivered to OpenTouch users located on

different servers are restricted to basic telephony services
such as : P2P communications with name identification,
transfer, routing, call back, ...
Maximum number of OT federated servers : 6

Maximum number of OXE servers associated to 1 OT server :
20
OT networking federating multiple OT systems and providing

ubiquitous services among distributed OpenTouch users. OT
servers must belong to the same OXE subnetwork.
Services delivered to OpenTouch users accross federated OT
servers:
-Directory / Contacts
-Telephony / Call handling
-Instant Messaging / Presence
-Conferencing
COMMENT OTMS Limit OTMC Limit
"OpenTouch users" is a new name introduced in OpenTouch 10000

2.6 replacing the former "Connection users" name used in
earlier OpenTouch suite versions.
5000 15000
Max 5000 SIP sets per OXE node 2500

Max 5000 SIP sets per OXE node, max 5000 REx (within Z/UA 5000
pool)
pool)
Max 4000 ARS route lists per OXE node 4000
Max 4000 ARS route lists per OXE node 5000
pool)
pool)
Max number of LDAP directories that can be defined in the 5
system. Used for Universal Directory Access
5000
Maximum capacities of system can be validated using capacity 1000

planning tool. In that case, maximum capacities depend on
packaging used, level of services activated simultaneously and
number/profile of users.
Use the native OXE capabilities with Deskphone addhoc conf 30

(max 29)

OpenTouch Conferencing portshave been suppressed as 1000

commercial items and consequently are no longer orderable
items, nevertheless conferencing ports remain as technical
resources to be dimensionned according to the configuration.
2 2
Communication recording from the user 60 45
A voice message can be consecutively forwarded up to 9 9 9
times
1000 1000
500000 500000
5000 15000
500 500
100 180
15 15
Unified Messaging: depends on Microsoft or Google 1000
ecosystem
Any message that lasts less than 1 second is considered as 1 1
blank noise and automatically deleted
69 75
Limit comes however from the maximum number of external not limited not limited
Voicemail that can be declared in the OmniPCX Enterprise
(presently 127, which means a maximum number of 126 AA
trees as 1 number must be available for the generic voicemail
access). Please refer to the OmniPCX Enterprise Feature List.
OpenTouch server limit. Also depends on Reverse Proxy and 5000

SBC capacities
According to SBC capacity. 1000

According to Reverse Proxy capacity (e.g. refer to RP Product
Limit)

SBC capacities
SBC capacities
Note: multiple OXEs served by OpenTouch servers must use 20

an homogeneous dialing plan.
8
20
20000
20000
30
10 digits for OpenTouch devices but not used at Conversation 8
user routing level
SYSTEM SERVICES - INFRA
R2.6.0
FLC1 FLC2 FLC3 FLC4

APIs and Openness
Collaboration services
DNS services
Eco systems integration

Microsoft integration
Microsoft Exchange Server
Google integration
Google Gmail
High availability (HA) and reliability

High Availability
Reliability
IP addressing - DHCP
LAN Ethernet
Media services
Call Admission Control (CAC)
Call Detail Recorders (CDR)
Media features
VoIP QoS tickets
Multi time zone, country, organisation

Operating System
OpenTouch Core
Packaging
Sofware distribution
Virtualization
Private networks (multi-system interworking)
Voice services
Supported topology
Routing Network services
Numbering plan
Voice level of services between OpenTouch users in an OXE ABC network
OT networking with federation of services

Supported topology
Directory / Contacts
Telephony / Call handling

Instant Messaging / Presence
Conferencing
Remote access infrastructure for OTC clients/terminals

Security
Encryption
SIP services
TITLE
Embedded XML web services
Desktop sharing
Documentation sharing - Microsoft office suite
Documentation sharing - PDF and images
External DNS service mode
Internal DNS service mode
ft Exchange Server
Microsoft Exchange Server 2010
Unified Messaging support for Gmail
1+1 Server OT server redundancy
Automatic service restoration
The redundant server pair is deployed on

OT database duplication
Local redundancy
Geographical redundancy on layer 2 network
VMware HA support
Hyper-V HA support
Second hard disk partition
Delivery of configuration parameters by internal DHCP server
Static IP addressing
Ethernet Bonding (or link aggregation) support
Call Admission Control (CAC)
CAC calculation
CAC intra and extra domain
Homogeneous CAC between all OpenTouch users.
Call Detail Recorders (CDR)
CostCenter management
CDR for internal/local communications
CDR for private/network communications
CDR for public communications
Application to control the playing of prompts for forward, callback, Music On Hold
Voice coders
Voice coders - G711 (A and mu laws) support
Voice coders - G729A support
VxML based IVR for telephony-user interface
VoIP Quality of Service (QoS) tickets: for audio communications
Multi country
Multi-company without entity isolation

Multi time zone
Red Hat Enterprise Linux 6.5
Suse Enterprise 12
Software distribution for bare metal installation on dedicated server
Software distribution for virtualization VMware

VMware 6.7 ESXi support
Hyper-V support
Dongle USB/IP
m interworking)
ed topology
QSIG heterogeneous network (QSIG-BC and GF)
Deployment of OpenTouch users in an OXE ABC sub-network or supra-network.
Network services
OmniPCX private networks : Automatic Route Selection (ARS)

OmniPCX private networks : Distributed trunk groups
OmniPCX private networks : Least Cost Routing (LCR)
Homogeneous numbering plan

Open numbering plan
Unstructured Numbering plan
vel of services between OpenTouch users in an OXE ABC network
ABC-F2 level of services on TDM or IP interfaces

h federation of services
ed topology
Deployment of federated OpenTouch users in an OXE ABC sub-network.
y / Contacts
Search by name for a remote user

Contact card incl. remote IM/presence/sharing capabilities
ny / Call handling
Make call
3-party conference with a remote user
Transfer, semi attended transfer and attended transfer
Forward
Drop remote participant from a call
Deflect to VM
Callback request on busy
Callback on no answer
Messaging / Presence
Answer incoming call with IM

Escalate IM/sharing from a call
Escalate a call from IM/sharing
Roaster invitation for remote scheduled conference

Join remote scheduled conference with audio
Join remote scheduled conference with data
for OTC clients/terminals
Third Party Reverse Proxy support

OT SBC support (see OT SBC feature list for more details)
Encryption of media between OpenTouch users and OTMS Voice Messaging and Conferencing services
Encryption of signaling and media for OpenTouch users.
Localization back-up on duplicated eCS

NEW DESCRIPTION
User can publish his/her desktop screen to other participants.

In case of multiple screens, the desired screen can be choosen
by publisher.
OpenTouch Documentation sharing Advanced Mode:

Microsoft Office suite documentation sharing : PowerPoint,
Word, and Excel files.
Microsoft Office suite documents can be uploaded and shared
with other participants.
Supported formats: .doc ,.docx ,.ppt ,.pptx ,.xls,.xlsx
This service allows OpenTouch subscribers to use Gmail as an
enterprise class platform for email, as well as an integrated
platform for voice messaging.
When receiving a call that is not answered, a voice message is
sent in the subscriber’s unified message enabled Gmail
account.
Full OT Server Switch-over
Media session continuity for P2P communications between

OT endpoints
All services are restored and automatically restarted after
switchover with restoration time after switch over
All configuration & persistent data are automatically
duplicated on the backup server.
Continuity of management after switch-over
The redundant server pair is deployed on the same LAN
The redundant server pair is deployed in geographically

distinct data centers interconnected with layer 2 bridiging also
commonly referred to as Data Center Interconnect (DCI)
HA VMware compatibility. Cold standby without service

continuity
NEW Microsoft Hyper-V compatibility. Cold standby without
service continuity
Ethernet (NIC) bonding allows combining (aggregate) multiple

Ethernet connections in parallel to increase throughput
beyond what a single connection could sustain, and to provide
redundancy in case one of the links fails. This feature is also
often refered to as "Link Aggregation". In case of OpenTouch,
this is mainly use for Ethernet redundancy.
Capability of the system to handle various capabilities and
rules (dial plan, baring, prompts ) for users located in
differentcountries
Capability of the system to handle various capabilities (trunks,

dial plan, ..) located in multiple organisations
Capability of the system and its applications and devices to
handle date and time information for users located in
different time zones
Multi time zone information on endpoints is handled
differently according to device type :
1) Endpoints using NOE protocol
Local time zone information is handled and provided by the
system (OmniPCX Enterprise)
2) Managed SIP deskphones (device management)
Local time information is provided through the device
configuration file and handled locally by the device.
3) SW clients
Local time information is provided through device Operating
System settings and handled locally by the device.
4) 3rd party SIP endpoints
Device dependant
If provided by endpoints , following capabilities support multi
time zone.
- Conversation history / call log
- Messaging (eg visual voice mail)
- Conferencing scheduling
OpenTouch core component Operating System Red Hat 6.5
OpenTouch core component operating system
Software distribution solution (DVD-ROM or download

availability via the Business Portal).
Compatibility of VMware and OT Software versions
Compatibility of Hyper-V
Dongle, used to control the sofware lock deployment, can be
deplooyed behind an USB/IP box
Deployment of users on system supporting QSIG interface
Deployment of users in an ABC sub-network or ABC supra-

network
Refer to OXE feature lis
OT networking federating multiple OT systems and providing

ubiquitous services among distributed OpenTouch users.
The data traffic of remote OTC clients is managed by the
Reverse Proxy, which controls and protects accesses to
enterprise resources. Connections are protected using secure
encryption (TLS).
The Reverse Proxy is provided by a third-party vendor:
- Application Partner like Blue Coat or NGINX.
- Or any other provider if minimum pre-requisites are met.
A Reverse Proxy, not validated by ALE, may be authorized

under conditions. See prerequisites in other documents.
The OpenTouch Session Border Controller is used for securing
remote workers using OTC clients and also OTC Web clients.
The voice traffic (SIP for signaling and RTP for audio) is
managed by the SBC , which solves NAT traversal issues and
ensures security at the applicative level. This traffic is secured
from OTC clients towards the SBC by using SIP over TLS and
SRTP. VoiP to OTC Web clients is based on WebRTC
technology.
- Voice traffic is unencrypted (SIP/RTP) from the SBC towards
the OpenTouch server.
The OpenTouch Session Border Controller is a voice over IP

session-aware device that controls call admission to a
network at the border of that network.The SBC breaks down
into two logically distinct pieces:
- The Signaling SBC function (SBC-SIG) controls access of VoIP
signaling messages to the core of the network, and
manipulates the contents of these messages.
- The Media SBC function (SBC-MEDIA) controls access of
media packets to the network, provides differentiated
services and QoS for different media streams, and prevents
service theft.
This feature allows to encrypt VoIP RTP traffic between

OpenTouch users and Messaging and Conferencing
applications on OTMS.
This requires that the OXE system is secured through IP
Premium Security Solution and that a dedicated MSM module
is protecting OTMS server.
This feature allows to encrypt VoIP RTP traffic between

OpenTouch users, equipped with OXE (digital and IP) devices.
This requires that the OXE system is secured through IP Touch
Security Solution.
COMMENT OTMS
For more information, refer to System_APIs spreadsheet X
* DCS can be installed internally X

* or on an external server: requires additional Virtual machine
(DCS) along with Windows server and Microsoft office suite
installed (refer to OpenTouch Release specific requirements)
Web presentation sharing capabilies. X
No additional system installation required.
Supports .bmp .gif .jpg .jpeg .pdf .png
DNS services are usually provided by existing enterprise DNS X

server
DNS services can be delivered by embbeded OT DNS server X
R: OTBE only
- Support of the Enterprise Edition (Standard Edition is not X
verified). Refer to Microsoft Exchange system requirements.
- Microsoft EWS (Exchange Web Services) authentication is
used; ensure that NTLM v1 or NTLM v2 authentication
scheme is enabled (Kerberos is not supported).



Support of OAuth 2.0 protocol for authentication and X

authorization.
Except conferences: Sessions are dropped. Manual X

reconnexion from the endpoint is required.
Refer to Device Phones and SW Clients for compatibility of X
each endpoint
Except fax X
X
Around 100KM inter-site distance X
Not compliant with OT HA X
Not compliant with OT HA X
For maintenance / upgrade operations X
Provided by OXE Com Server component X

IP client address, router address, sub-network address, TFTP
Server IP address, automatic VLAN assignment
VMware mechanism based X
IP Domain based. Coding algorithm (different for intra and X

extra domain)
Based on number of communication X
X
X
X
X
X
X
X
X
X
Framing 20 ms X
Framing 20 ms X
X
Detail per device: refer to deskphones and SW Clients feature X

list
The same restrictions known for an OXE solution (A law / µ X

law, crystal hardware, ...)
Restrictions: X
* OT does not handle the phone books isolation between the
different entities within OXE.
* from administration side: an admin sees all users and not
only his entity
* Multi company in case of licensing. an admin can create all
users and not only his entity.
X
In case you buy a SW suite, check that your platform is a Red X

Hat Enterprise Linux certified platform, use the Red Hat
Hardware Catalogue (a database containing certified and
compatible hardware for Red Hat products) at following URL:
https://hardware.redhat.com
Refer to OpenTouch Capacity Planning Tool for HW pre- X

requisites.
Refer to "OpenTouch Suite for Medium and Large Enterprises X

- Virtualized offers" document for more details
X
X
X
X
For more details, refer to "OpenTouch Suite for Medium and X
Large Enterprises - Virtualized offers" document
Refer to OXE feature list X
Homogeneous numbering plan is required X
X
X
X
X
X
X
. OT servers must belong to the same OXE subnetwork X

. OT native HA not supported (VMware HA supported)
. OT Group supervision / Call pickup not supported
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Anonymous access to conferences not supported except for X

NGINX+ and Bluecoat
X
Restricted X
Fax not encrypted.
Refer to OXE feature list X
X
OTMS Comment OTMC
** Internal:
Supported OS
• Windows 7 Professional 32 bits
• Windows 7 Enterprise 32 bits
Supported Office
• Office 2010, US English, 32-bit, Professional
** External Server:
Supported OS
?
X
X
Still supported X
Still supported X
For OTMS-V X
X
X
Same perimeter than OXE offer. X
Refer to OXE feature list

Restricted X
. OmniPCX Enterprise Com Server : same perimeter than standalone OXE._x000D_
. Not supported by FAX server_x000D_
. Not supported by OmniTouch Contact Center Standard Edition
SW distribution for up to 5K users (instead of 3K) X
OTMS-V solution X
X
X
X
X
OTMS-V solution X
Refer to OXE feature list

X
OTMC Comment
Still supported
Still supported
For OTMC-V
Same perimeter than OXE offer.
Software distribution solution for up to 15K users
OTMC-V solution
OTMC-V solution
SYSTEM SERVICES - VOICE MAIL
R2.6.0
FLC1 FLC2 FLC3 FLC4

Security
Confidentiality
Embedded Voicemail Storage Encryption
Embedded Voicemail Storage Integrity
User's Services
TUI
Call the TUI & Login

Message consultation
Message consultation - Actions available during message reviewing
Message consultation - Actions available after message reviewing
Message consultation - Message header information
Message Sending - Record message, then address and send it

Message Sending - Delivery Options / Message attribute
Message Sending - Actions during message recording
Message Sending - Actions available after message recording
Greetings Management
Web based voice messaging access

Browser compatibility
New voicemail arrival notification
Personal settings via MyProfile Web Page

General settings
Password Management
Voicemail options
Email notification
SMS notification
GUI on NOE IP Deskphones

Controls
Manage
Notification
Personal User Options Management
Caller's Services
Message deposit
Available options after message recording
System Services
General Announcement
General announcement recording
General announcement cases

Message store
Embedded voicemail store on OpenTouch
Unified message store based on email server
Unified message store based on email cloud service
System services towards users
Networking
VPIM
Multi-PBX
Administration - Serviceability
System wide settings
E-mail notification administration (global settings)
SMS notification administration (global settings)
System wide Security Management

Profile based settings
Per User / Mailbox settings
Password Management
SMS notification
Divers settings
Greetings
SMTP (E-mail) notification
User greetings management tool
Access control
Features
Hardware & Software Requirements
IMAP clients
Migration OT 8440 MS to OTMC
Automated Attendant (AA)

Administration
Web based Administration Interface
Import / Export
Backup / Restore
Prompts management
Statistics
Tree node types

Start node
Announcement node
Filter node
Menu node
Holidays node
Business hours node
Select Language node
Transfert node
Transfert to voicemail node
Goto node
Release node
Prompts recording node

OICE MAIL
TITLE
IMAP 4 Start SSL
IMAP 4 Start TLS
ail Storage Encryption
Embedded Voicemail Storage Encryption
ail Storage Integrity
Generate an alarm when detecting a potentially corrupted voice message
Indicate a potential message corruption in IMAP header
Indicate a potential message corruption via a prompt when listening to it via the TUI
Inform subscriber that his voice mailbox is full
Email client application based access to voice messages
Email-and voice messages are presented in one single inbox
Email-and voice messages are presented in two separate inboxes or a unified inbox
Google Gmail interfaces based access to voice messages
Call the generic voicemail menu (TUI)

Login into personal mailbox with Login and Password
Login to another mailbox with Login and Password
Self enrolment
Predefined automated attendant at TUI main level
consultation
Consult Messages with users local time (Multi Timezone)

Listen to voice mails (new, read and saved/archived)
consultation - Actions available during message reviewing
Archive message
Delete message
Exit message reviewing menu
Forward message
Listen to full message header
Pause/Resume
Reply to sender with a voice message
Skip 10s backwards
Skip 10s forward
Skip message
Skip to the beginning
Skip to the end
consultation - Actions available after message reviewing
Delete message
Exit message reviewing menu
Forward message
Listen to full message header
Reply to sender with a voice message
Archive message / Save message
Call sender
Replay last 10s of message

Replay message
consultation - Message header information
Duration of the message

Message sender (name or phone number)
Timestamp (date and time of message delivery)
Urgent attribute
Sending - Record message, then address and send it
Address recipients by name

Address recipients by number
Record message, then address and send it
To a single recipient
To several recipients
Sending - Delivery Options / Message attribute
Urgent Message attribute

Sending - Actions during message recording
Skip to the beginning

End of recording
Skip backwards
Sending - Actions available after message recording
Delete and re-record message

Remove last added mailbox / user from list
Replay recording
Send message to mailbox number
Send message to mailbox subscriber name
Send message to several mailboxes / Add mailbox for message sending
s Management
Activate standard greeting (by number)

Record / Manage greeting by name
Record / Manage personal greeting
Record / Manage personal internal call greeting
Record / Manage extended absence greeting
Record / Manage alternate greetings
essaging access
consultation
Visual voicemail interface
Listen to messages on the device's (PC) media player
Download messages on user's device
Listen to messages on user's telephone
Play/Replay a voice message

Pause/Stop a voice message
Navigate into a voice message
Delete a voice message
Delete all voice messages
View voice message details
Unread voice message indication
Urgent voice message indication
compatibility
IE on Windows
Chrome on Windows
Firefox on Windows
Safari on Mac OS
Chrome on Mac OS
Firefox on Mac OS
val notification
E-mail notification
SMS notification
MWI notification
a MyProfile Web Page
TUI language
My Profile Web Page language
d Management
TUI password
My Profile Web Page password
12 or 24 hours mode for the TUI
Addressing by name via the TUI
Answer only mode
Auto-play of new and read messages via the TUI
Confirmation of deletion of messages via the TUI
Activate a previously via the TUI recorded greeting
Define / Modify Email notification address
Enable / Disable Email notification
Define / Modify SMS notification telephone number
Enable / Disable SMS notification
consultation
User Options Management
Leave a message
Record message then hang-up delivers message
Skip greeting
Zero-Out feature (Call the attendant)
fter message recording
Cancel recording
Erase and re-record message
Flag recorded message as urgent
Listen to the recorded message
announcement recording
Can be recorded from a phone set

Can be uploaded to the server as a wav-file
announcement cases
Can be played for calls in message consultation
Can be played for calls that arrive on an automated attendant

Can be played for external callers in message deposit case
Can be played for internal callers in message deposit case
ed voicemail store on OpenTouch
Messages are stored on the OpenTouch server

Email and SMS notification of new voice messages
message store based on email server
Microsoft Exchange
IMAP4 integration between Voicemail server and E-mail server
message store based on email cloud service
Microsoft Office 365 Cloud Service for Exchange functionality
Google Gmail Cloud Service
Activate the MWI on user's devices/software clients when a caller leaves a voice message
Deactivate the MWI on user's devices/software clients when the subscriber listens to the voice message
VPIM v2
Dynamic routing support

Static routing support
Non delivery receipt response
Read receipt
3rd party PBX messaging services via OXE QSIG GF Gateway
otification administration (global settings)
Manage the address of the SMTP-SMS gateway

Define a maximum wav-file size
Define an e-mail address directory server
Define an occupancy ratio notification threshold (mailbox almost full threshold)
Email notification Templates
Templates exist for several languages

Adapt the e-mail notification content (body) via templates
Adapt the e-mail notification subject (header) via templates
Define the e-mail notification sender (also called Displayed Name)
Define the e-mail notification sender address (applies to reply-to action)
Templates can contain variables
Variable "%MSG_Date"
Variable "%MSG_Time"
Variable "%Sender"
Variable "%Voicemail_Number"
Templates are backed-up via backup mechanism

Silence detection (avoid blank recording)
fication administration (global settings)
Manage the address of the SMTP-SMS gateway
Templates exist for several languages
Templates can contain variables
Variable "%MSG_Date"
Variable "%MSG_Time"
Variable "%Sender"
Variable "%Voicemail_Number"
Templates are backed-up via backup mechanism

SMS notification Templates
Adapt the content of the SMS notification via templates
wide Security Management

Minimum TUI password size
TUI Password history length
TUI Password Validity Period
Expired password does not block the voicemail account
Forbid Trivial TUI Passwords
Maximum TUI logon failures
Locked period after Maximum logon failures reached
Do not allow message deposit in mailboxes with unchanged default password
Turn on MWI on mailbox creation turn on MWI

Voicemail Profiles options
Accessible via IMAP
Automatic deletion of messages / Ageing of messages
Ageing of new messages (= non read messages)
Ageing of read messages
No ageing of archived messages
Annouce received date & time in the TUI

Callback Sender Barring
Direct callback for TUI
Extented absence greeting blocks message deposit
Keep call in system
Play goodbye prompt when Keep Call in System is No
Propose options after message deposit
Zero-out (call the attendant)

Max Conversation Recording Duration
Max Greeting Duration
Max Message Duration
Max size in KB per mailbox
d Management
TUI password
Web based access password (also named system password)
Define mobile phone number for SMS notification
Enable / Disable SMS notification for a user
SMS notification right
TUI language
Answer only mode
Attendant number
IMAP login and password

Force enrollment until R2.2
Force enrollment starting R2.2.1
Force password change at next login
DTMF mapping
Skip TUI password on direct call
Message sending from TUI addressing by name or Mailbox number

TUI 12 or 24 hours mode
TUI Auto-play of new and read messages
Confirmation of deletion of messages in the TUI
TUI Directory search by Last Name or Forename first
TUI Timezone
Manage alternate greetings
Manage Extended absence greeting
Manage greeting by name

Manage personal greeting
Manage personal internal call greeting
mail) notification
Activate mailbox full notification e-mail
Allow a user to change the e-mail notification address
Allow a user to enable/disable the E-mail notification
Deactivate MWI (Message Wainting Indicator) on set
Define e-mail address of e-mail notification
E-mail notification content
E-mail notification right
Enable / Disable Email notification for a user
Notification contains a link to Messaging Web Access

Voice message is attached as AAC-file
Voice message is attached as G.711/PCM wav-file
Voice message is attached as linear PCM 16 bit wav-file
Voice message is attached as linear PCM 8 bit wav-file
agement tool
Login and password protected
User greetings management tool

Upload greetings of a user
Activate a greeting for a user
Delete greetings of a user
Download greetings of a user
Apple Mail
Microsoft Outlook
Thunderbird
IMAP access to voice messages
MS to OTMC
OT 8440 MS R6.7 to OTMC R2.x
ed Administration Interface
Compatibility with Firefox

Compatibility with Chrome
Compatibility with Internet Explorer
Compatibility with Edge

Compatibility with Safari
Tree editor
Routings management
Prompts management
Calendar management
Advanced user profile
All data
Trees
Routings
Prompts (system prompts/tree prompts/both)
Calendars
Backup/Restore
management
Multi language
wav-file based prompts
On demand statistics
Daily generated csv-files
Minimum period for statistics is a day

Global activity for all trees
Detailed activity per tree and node
Customize node name

Add notes
Define default language
ement node
Customize node name

Add notes
Define prompt that is played
Play prompt in browser
Record prompt from any phone
Download prompt to computing device
Upload prompt from computing device
Customize node name

Add notes
Phone numbers
Unknown ANI
Customize node name

Add notes

Number of retries
Repeat menu digit

Maximum repeat
Prompt interruption
Wrong option prompt
Digit timeout
Dial extension
Customize node name

Add notes
Calendar
hours node
Customize node name

Add notes
Timezone and AM/PM vs. 24h support
Define working and non-working days of the week
Define business hours range for each day
nguage node
Customize node name

Add notes
Language
Customize node name
Add notes
Destination
Directory assistance
Blind transfert
Hold guide
Wait time
t to voicemail node
Customize node name

Add notes
Directory assistance
Mailbox number
Customize node name

Add notes
Target tree
Customize node name

Add notes
recording node
Customize node name

Add notes
Prompt
NEW DESCRIPTION
Concerns the connection from an e-mail client via IMAP

protocol to the messaging services embedded storage
Concerns the connection from an e-mail client via IMAP

protocol to the messaging services embedded storage
This feature allows to encrypt the embedded voicemail

storage partition and thus protect data confidentiality. This is
achieved by the means of dm-crypt which is a transparent
disk encryption subsystem in Linux kernel.
The alarm is an indication for the administrator that voice

messages integrity is potentially not guaranteed anymore.
This is an indication for the user that voice message is

potentially corrupted.
This is an indication for the user that voice message is

potentially corrupted.
Voice messages are presented in a user's e-mail client
application in the same way than e-mails. The user can either:
- open the e-mail and listen to the attached voice message
(the way of doing this depends on the environment the user is
working in: operating system, e-mail client, media-player)
- use OpenTouch's add-ins for the e-mail client (available for
certain Email clients only) to listen to the voice message via
remote call control from user's current device/client
Emails and voicemails are accessible in the same single Inbox

of the e-mail client application.
Emails and voicemails are accessible in two separated inboxes

of the e-mail client application or in a unified inbox in which
the e-mail client application presents the content of all
inboxes.
Voice messages are presented like e-mails in Google Gmail

interfaces, that means Web Browser (see the attached
screenshot hereafter) or App (for iOS and Android devices)
based access. The user can consult voice messages directly
from this environment by opening the e-mail that contains
the voice message attachment and by listening to it (the exact
way of doing this depends on the environment the user is
operating in: operating system, app or browser).
Self enrolment is when a user sets personal parameters
(password, greeting) during his first connection time to his
voicemail account
When calling the TUI a subscriber is proposed to either loginto

his mailbox or to call any subscriber via a pre-defined (not
modifiable) automated attendant.
Display and manage voice messages as easily as email using a
visual voicemail interface that allows messages to be selected,
played back or deleted in any order.
Allows consulting the voice message on the device's (PC)

default media player.
Allows downloading a voice message to the device/PC.
Allows consulting the voice message on the users deskphone

via remote call control from the Web-based voicemail
interface
Listen to (or replay) voice messages.

Pause or stop a voice message when listening to it.
Skip forwards or backwards while playing the voice message.
Delete a voice message with no possibility to restore it.
Delete all voice messages with no possibility to restore them.
View details about a voice message (hour/date, duration) and

the person who sent it.
Indicate to the user that a voice message is not yet read.
Indicate to the user that a voice message has been marked as

urgent by the caller.
Compatibility of the web based voice messaging access with

the listed browser and OS
The user will receive an e-mail when receiving a new voice

message
The user will receive an SMS when receiving a new voice
message
The Message Waiting Indication on a users deskphone will be
lit on receiving new voice messages
Allows the user to define the TUI language

Allows the user to define the language of the MyProfile
personal options page.
Allows the user to change the TUI password

Allows the user to change the MyProfile personal options
page password
Allows chosing 12 or 24 hours mode for the vocalization of
message deposit times.
Allows the user to define whether messages sent via the TUI
shall be adressed by namy or by number.
In case this option is set by the user, callers will not be
proposed to elave a message. They will just hear the user's
greeting.
If set, as soon as the user is logs into his mailbox via the TUI
new messages are automatically played by the system.
When set, deletion of messages via the TUI requires

confirmation by the user.
The user can activate agreeting that has been previously
recorded via the TUI.
The user can define the email address for smtp notification.
The user can activate/deactivate the smtp notification.
The user can define the telephone number for sms

notification.
The user can activate/deactivate the sms notification.
Consult messages with users local time (Multi Timezone)
Activate speakerphone
Call back the sender of a voice message


New voice message notification - Message Waiting Indication
Unread voice message indicator
Greetings Management
Voicemail Password management (TUI Password)
The general announcement is played as soon as the user logs

in to Voice Mail via the TUI
The general announcement is played before the welcome
node
The general announcement is played before the greeting of
the called mailbox
The general announcement is played before the greeting of
the called mailbox
When voice messages are stored in OpenTouch's embedded

voicemail store than OpenTouch can send an e-mail and/or an
SMS (via an SMTP to SMS gateway) to notify the user of the
arrival of new voice messages. The e-mail can optionnaly
contain the new voice message as attachment.
Allows storing voice messages in users' Exchange (in the

cloud) accounts. This allows consulting voice messages from
all OpenTouch supported devices and clients as well as
Microsoft Outlook access clients. Voice mail statuses are user
centric, which means synchronized across all devices and
clients.
Allows storing voice messages in users' Gmail accounts. This

allows consulting voice messages from all OpenTouch
supported devices and clients as well as Google Gmail access
clients. Voice mail statuses are user centric, which means
synchronized across all devices and clients.
VPIM = Voice Profile for Internet Mail (RFC 3801).
VPIM is supported for embedded voicemail store only.
Manage a DNS for dynamic domain resolution

Manage a routing table for the voice messaging destination
domains
When a voice message is received via VPIM and the
destination mailbox is either not valid or full for instance, a
non delivery receipt is generated towards the sender.
When a received voice message that contained a read receipt

request is listened to, a read receipt can be generated
towards the originator of the message.
The administrator can define that the voice message is

attached as a wav-file to the e-mail notification. In case the
file exceeds the maximum size that is defined here, it won't be
attached. In this case, a sentence in the notification e-mail will
indicate this to the user.
In case no e-mail address for notification is defined in each

user's attributes, the here defined directory server will be
queried on arrival of a new voice message to get a user's e-
mail address for notification.
When this threshold is reached, each new notification e-mail

contains an additional alert for the user that his mailbox is
going to be full and he is invited to do clean up soome old
messages in order to avoid not being able to receive voice
messages anymore.
Templates are used to define the text in smtp and SMS

notification messages?
A user is notified in his system language.
The content of e-mail notifications can be customized via
templates. The so defined content applies to all users.
The subject of e-mail notifications can be customized via

templates. The so defined subject applies to all users.
The here defined name will be used, for instance "Alcatel-

Lucent Voice Mail"
The notification email sender address can be defined by the
administrator. Furthermore, a friendly name (also called
Displayed Name) can be defined, for instance "OpenTouch
Message Center".
Templates can contain system provided variables to provide

dynamic content
Date of the voice message deposit
Time of the voice message deposit
Sender of the voice message. Name of the sender in case it's
known, otherwise sender's number
DDI number of the voicemail system for consultation of a
message via the TUI
Any message shorter than X seconds is considered as silence

and will not be stored. X can be between 0 (deactivated) and
10 seconds.
Specify the history length of the TUI password:
- Possible values are 0-10
- Default value is 5
Specify the Validity Period for the users TUI passwords in

days:
- 0 means infinite
If positioned to Yes: an expired password (not changed within

the password validity time) does not block the voicemail
account. The user is however forced at the next login to
change the password. If positioned to No, an administrator
needs to reset the password.
Allows the administrator to forbid the use of trivial passwords

for the voice messaging Telephone User Interface access.
Are considered trivial:
- passwords containing a logical suite of digits like for instance
12345, 65432, 13579
- passwords containing the same digit that is repeated like for
instance 11111, 22222
Specify the maximum number of consecutive TUI login

failures (wrong password typed):
- Possible values are 0-10, with 0 meaning infinite
Specify the duration in minutes during which the TUI access to

a mailbox is blocked when the maximum TUI logon failures is
reached:
- Possible values are -1 to 1440 minutes, -1 meaning infinite
(requires thus an administrator intervention to deblock the
mailbox)
- Default value is -1
If positioned to yes than message deposit in voice mailboxes

with an unchanged default password is not allowed.
If positioned to yes than the MWI is lit on mailbox creation.

Each subscriber is assigned a voicemail profile. A profile
defines a set of parameters and options. It facilitates the work
of the admininstrator to assign the same parameters and
options to all or part of the subscribers.
Several pre-defined profiles exist (simplified, classic,
advanced, network classic, network advanced).
The admininstrator has the possibility to define other profiles.
Specify whether the mailbox is accessible from an IMAP client
Messages can automatically be deleted from the system when

they reach a certain age in order to gain storage space. This
mechanism is also called "ageing". See the detailed
information hereafter for the principles of ageing that apply
to each type of message.
The system does not automatically inform users about

messages that are going to be be deleted
Specify the number of days that non read new messages are
kept in the system before being deleted. The starting date of
the ageing mechanism is the date of arrival of the message.
- Possible values are 0- 365 days, 0 meaning deletion at the
end of the day of arrival of the message.
A message gets automatically into the Saved/Read status

when a user listens to it.
Specify the number of days that read messages are kept in the
system before being deleted. The starting date of the ageing
mechanism is the date of listening of the message.
- Possible values are 0- 365 days, 0 meaning deletion at the
end of the day of listening to the message.
A message gets into the Saved/Archived status when a user

chooses manually to archive it either while listening to the
message or after haveing listend to the message. Please refer
to the user guide for more information.
Archived messages are kept in the system without ageing
mechanism.
Specify whether the system announces the received date and

time for a message before playing the message
Specify whether users can execute a callback of the message
sender or not
Specify when a callback after listening to a voice mail is
invoked, whether the user is asked for confirmation of the
destination number (and the possibility to modify it) or
whether the callback is executed directly (based on the
number from which the initial voice message has been
deposited)
Specifies whether the activation of the extended absence

greeting prevents the caller to leave a message
Specify the system behaviour in case the subscriber has

activated the "Answering Only" mode or the mailbox is full
and cannot receive voice messages anymore
In case "Keep call in system" is set to "yes", the caller is routed

to the voicemail general menu or the attendant
In case "Keep call in system" is set to "no", the call is released
This option determines the ystem's behavior when a user is in

"Answer Only" mode and Keep call in system is set to "False".
With this option set to "False", the system will hang-up after
having played a user's greeting.
With this option set to "Yes", the system after having played a
user's greeting will play the prompt Thank you for your call,
Goodbye and then hang-up.
The default value is set to false (No goodbye prompt is

played).
Determines if the TUI menu after a voice message is recorded

is offered to the caller. If enabled, the additional TUI menu
choices to confirm, re-record, erase, or transfer to operator
are available.
The default value for Propose options after message deposit is

false.
When activated, a caller can press zero before message

deposit in order to reach the attendant that is configured for
the called user. When deactivated pressing zero has no effect.
Specify the maximum conversation recording duration
Possible values are 1 - 3600 seconds
Specify the maximum greeting duration

Specify the maximum message duration
Specifiy the maxmimum size of the voicemail in terms of disk
storage space
When a mailbox is full:
- the user is played a voiceguide each time he conncets to his
voicemail via the TUI
- the user cannot send voicemessages anymore
- the user cannot receive voice messages anymore. Callers are
played a voiceguide that the destination mailbox is full and
does not accept calls anymore
- the user must delete messages in his account to be able to
send and receive messages again
Admininstrator can Modify / reset the user's TUI password
The administrator can define the mobile phone number to

which SMS notifications shall be sent. A user can however
override (if authorized by the administrator) this value via the
MyProfile user management options
Administrator can activate the SMS notification for a user. A

user can however override this value (if authorized by the
administrator) via the MyProfile user management options
(refer to Subscriber Services tab)
Default value = deactivated
Administrator can give the user the permission to use SMS

notification
Default value = disabled
In case this parameter is set, a caller will be unable to leave a
voice message. A system voiceprompt will be played
indicating that the voicemail does not accept messages for
this user. The parameter "Keep call in system" (see under user
profile parameters) will determine how the call will be
handled after the system prompt has been played.
Attendant number associated to the mailbox (respectively the

mailbox owner). This number is used for the zero-out feature.
A user's IMAP login credentials

If set to yes, force the user to record its name and change its
TUI password at the first or next login to his mailbox
If set to yes, force the user to record its name at the first or
next login to his mailbox.
If set to yes, force the user to change its TUI password at the
next login to his mailbox
Define numeric keyboard towards alphabetic letters mapping
for addressing by name. Choice is between ITU and CCITT
mapping.
Default value is ITU mapping (2=ABC, 3=DEF, 4=GHI, G=JKL,
6=MNO, 7=PQRS, 8=TUV, 9=WXYZ)
Allow the user not to type the TUI passwort to access to the
voicemail. Default value is "No" (meaning password
mandatory)
Specify whether new and read messages are automatically

played when the subscriber logs into his voicemail via the TUI.
Default value is Yes
Specify whether the subscriber must confirm the deletion of a

message
Specify whether a directory look-up starts searching on the
Last name or the forename.
Default value is last Name
The administrator can activate an already existing (recorded)

greeting
greeting
greeting
greeting
greeting
The administrator can activate a mailbox full notification e-

mail. This e-mail is marked urgent and sent once when the
mailbox is full (doesn't accept any new messages anymore).
Default value = activated (mailbox full e-mail is sent)
Administrator can allow a user to enable or disable the e-mail

notification.
Default value = deactivated (user is not allowed to change e-
mail notification state)
The administrator can allow a user to enable / disable the e-

mail notification
Default value = deactivated (user is not allowed to change e-
mail notification state)
The administrator can deactivate the MWI on the set of the

user. In this case, the MWI on the set will not be lit upon the
arrival of a new voice message. Only the e-mail notification
will be sent.
Default value = MWI is activated
Administrator can define the e-mail address to which e-mail

notifications shall be sent. In case the administrator allows
the user to change this parameter, the user may do so via the
MyProfile user management options.
The E-mail notification message contains always a text

message that is defined via the E-mail templates.
Administrator can give the user the permission to use Email

notification
Default value = disabled
Administrator can activate the Email notification for a user. A

user can however override (if authorized by the
administrator) this value via the MyProfile user management
options
In case this option is set, the notification e-mail contains a URL

that points to Web based Messaging access.
attached as a aac-file to the e-mail notification. In case the file
exceeds a maximum size that can be defined by the
administrator, it won't be attached. In this case, a sentence in
the notification e-mail will indicate this to the user.

file exceeds a maximum size that can be defined by the


The access to the greetings management tool is protected by

a login and password, which are individual to each
administrator or service manager. Administrators and service
managers need to be declared via the 8770 management
application.
A Web based tool that allows an administrator or service

manager to manage users' greetings.
An administrator or service manager can upload to the
OpenTouch server wav-files that contain a user's greetings.
An administrator or service manager can activate a user's

current greeting on the OpenTouch server. This greeting must
have been previously uploaded by the administrator or
recorded by the user via a device (for instance deskphone) or
software client (OTC PC for instance).
An administrator or service manager can delete on the

OpenTouch server one or several of a user's greetings.
An administrator or service manager can download from the

OpenTouch server a user's greetings in form of wav-files.
It is possible to connect to the OpenTouch embedded voice

message store via IMAP protocol and thus consult and
manage voice messages from any IMAP compatible e-mail
client.
Migration includes:
- System data migration
- Voice messages migration
- User greetings migration
an advanced user can only manage voice prompts
Backup/Restore works with raw database data and is the tool

for backing up all data vs Export/Import that works with
incremental data.
The AA application is multi language with no limitation as for

the number of languages
Statistical inormation is generated on demand via the

administrator's Graphical User Interface
Data is generated in raw format in csv-files on a daily baisis.
Data is available during 2 months on the server.
Generated statistics cover at least an entire day

This table provides an overview of the calls for all trres of the
AA application
This table provides information about the activity for each
node of each tree:
- number of calls
- number of abandoned calls
- average time for a call to reach the node
The default name of the node is customizable

Notes allow increasing the comprehensibility of a tree for
other persons than the original designer. They are displayed in
the tree design when hovering over a node with the mouse
This attribute defines the default language used in the tree

Select any prompt from the existing ones or create a new one
directly out of the node management
Listen to defined node on the computing device directly out of
the node management
Record the prompt from any telephone (a pop-up dialogue
requests for the pnone number to be used) directly out of the
node management
Download the wav-file of the prompt to the computing

devicedirectly out of the node management
Upload a wav-file from the computing device to the server


Defines the phone number(s) to filter. Wildcards like "*" and

"$" are also available
Include unknown callers (no CLIP transmitted) in filtering.

the node management
node management


Defines the number of attempts to enter a valid choice.
Define the digit that repeats the menu prompt.

Maximum number of times repeat digit (see above) can be
used
When activated pressing any digit interrupts playing the menu
prompt
Defines the prompt that is played when a cllaer presses a digit
that is not a valid choice.
Defines the time the system waits for user input before
considering that the user hasn't entered a valid choice
When activated, the caller while being in the menu node can
dial at any moment a valid extension number and is then
directly (blind) tranfered to this extension.

Select any existiong calendar that is used for the call routing

Define the timezone which is used as well as if AM/PM or 24h

format is used.
For each day of the week it can be defined whether it is a
working or non-working day.
Define start of business and closure of business hours for
each day

Define the language that shall be used for the call in the
subsequent tree routing
the node management
node management


Define the destination telephone number
When activated, the caller will be able to perform a search by
name in the directory.
When activated, the system performs a blind transfert,

otherwise a supervised transfert.
Defines the prompt that is played while a supervised transfert
is being performed.
Defines the time during which the system waits for a response
from the destination when performing a supervised transfert.
Once that timer has expired, the transfert is considered as
failed and routed accordingly

When activated, the caller will be able to perform a search by

name in the directory.
Define the destination mailbox number

Define the destination tree name to which the call shall be

routed


Defines the name of the prompt that can be recorded.

COMMENT OTMS
Voicemail storage encryption is only available with embedded X

storage, that means that voice messages are stored on the
OpenTouch server
Voicemail storage integrity is only available with embedded X

OpenTouch server

OpenTouch server

OpenTouch server
When a mailbox is full: X
- the user is played a voiceguide each time he conncets to his
voicemail via the TUI
- If e-mail notification is activated, the user is informed in each
notification mail that his mailbox is full
- The user cannot send voicemessages anymore
- The user cannot receive voice messages anymore. Callers are
played a voiceguide that the destination mailbox is full and
does not accept calls anymore
- The user must delete messages in his account to be able to
send and receive messages again
This requires a unified message storage, that means that the X

voice messages are stored on the e-mail server.
This is the case when voice messages are stored on the X

OpenTouch server and accessed from the e-mail application
via IMAP protocol.
Not all e-mail client applications are capable of presenting a
"unified inbox" view. Mozilla Thunderbird for instance
provides this feature whereas Microsoft Outlook doesn't.
X
This requires integration of the OpenTouch server with
Google Gmail cloud services and the storage of the voice
messages in Google's Gmail cloud.
X
X
X
X
This automated attendant is also available to non-subscribers X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Only possible in case it is authorized in the user's profile X
X
X
X
X
X
X
X
X
X
X
Recipients are added one by one to the destination list X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Visual voicemail lets the user be more responsive: instead of X

listen to messages in sequential order of receipt, prioritize
messages and get to the critical ones first.
Possible but depending on the computing device's operating X

system, the browser and / or default media player software
capabilities
X
X
X
Regading the restrictions refer to the section system services. X
Regading the restrictions refer to the section system services. X
X
X
X
Only if no SSO in place. X
X
Subject to permission granted by the administrator X
Activate the speakerphone of the device when listening to the X

voice message.
Call back the person who left you a voice message. X
Skip forwards or backwards while playing the voice message. X
Pause or stop a voice message when listening to the message. X
Listen to (or replay) voice messages without having to dial X

into your voice mail service.
Remove a voice message with no possibility to restore it. X

View details about the voice message (hour/date, duration, X
etc.) and the person who sent it.
See that you received new voice messages from your X

correspondents. This is also called Message Waiting Indication
(MWI). It consists typically in turning on a visual sign on the
set (for example a LED) in order to indicate to the user that a
new voice message es available.
See that a voice message is not yet read. X
Record and manage (activate / deactivate) personal greetings X

from the GUI
Manage the voicemail TUI password from the set's GUI X
X
X
Caller can skip the greeting by pressing "#" X
Zero out function is available during the greeting phase X
(before message deposit) and after message deposit
X
X
X
X
X
The upload needs copying the wav-file to the server via X
commands at Linux opreating system level
X
X
Messages are stored in G.711 format X

In case of unified messaging based on a unified message X
store, SMS notification might be provided via the e-mail
server (please refer to the used e-mail server features).
Requires acces to Exchange web-services API. X

Messages are stored in G.711 format.
Messages are stored in G.711 format X
Message tagging and notification (MWI) are not available.
Contact Alcatel-Lucent for compatible platforms.
Requires Google Apps for Business and IMAP connection X

between the OpenTouch server and Gmail cloud.
The way a new message is indicated differs depending on the X

device/client. On a desktop phone it is in form of a blinking
LED, in software clients in general in form of an icon.
X
TLS is not supported, SMTP auth is not supported. X
X
X
Openness for using Messaging Services from a 3rd party X

communication platform
- This solution requires an OmniPCX Enterprise gateway,
which connects to a non Alcatel-Lucent telephony
infrastructure through QSIG GF protocol.
- This solution is under Premium Customer Support (PCS)
process.
X
Default value = 2 MB (corresponds to a 4 minutes duration X
voice message]
This avoids managing e-mail addresses manually for each user X
X
X
In case the voice message originator is known to the system X

as well as his e-mail address, a reply-to field will be put into
the notification e-mail with this e-mail address. Otherwise,
the notification e-mail will not contain a reply-to field.
X
X
X
X
Feature available through configuration file. X
SMS notification requires an external SMTP to SMS gateway. X
A user is notified in his system language (also called My Profile X

language, refer to Subscriber Services tab)
Templates can contain system provided variables to provide X

dynamic content
Date of the voice message deposit X
Time of the voice message deposit X
Sender of the voice message. Name of the sender in case it's X
known, otherwise sender's number
DDI number of the voicemail system for consultation of a X
message via the TUI
X
X
The content of SMS notifications can be customized via X
templates. The so defined content applies to all users.
Minimum length required for the TUI password X
The TUI password is also used for: X

- accessing the visual voicemail interface from an OpenTouch
conversation desktop device
- accessing the visual voicemail interface from an OXE NOE IP
desktop device
The target of this feature is to invite the user to connect to his X

mailbox for the first time and record individual greetings as
well as to change the password.
X
While listening to a message, a user can press "5" to access X

the message header information. In case the message will be
deleted within the next 10 days, the system informs the user
that this message is going to be deleted and indicates the
exact date of the deletion.
Archiving is thus a means for a user to prevent messages from X

being deleted by the ageing mechanism.
The number of messages that a user can archive is however
limited by the storage space that is allocated to the mailbox of
the user.
X
X
This functionality is widely used in Northern America for X

instance. It allows a caller with an urgent request to decide
not to drop a voicemail but rather reaching an attendant in
order to be transferred to a colleague of the originally called
person.
X
Default value is the OpenTouch system language X

X
X
X
Default value is by name X

Default value is 24h mode X
X
Default value is system timezone X
X
X
X
The voice message is coded in Advanced Audio Coding (AAC) X
format (sample rate: 16 kHz, mono, typical average bitrate: 43
kb/s) with the file extension .AAC.
AAC represents the best compromise between audio quality

and file size and should work with most desktop and mobile
computing devices.
A 30s voice message has a typical size of ~180kB.
The voice message is coded in G.711 PCM format (sample X

rate: 8 kHz, 8 bits, mono, bitrate: 64 kb/s) with the file
extension .wav.
G.711 PCM contains compressed audio. G.711 PCM can
notably cause compatibility issues with mobile computing
devices running on Android, iOS and Windows Phone
operating systems.
The voice mail is coded in linear PCM format (sample rate: 8 X

kHz, 16 bits, mono, bitrate: 128 kb/s) with the file
extension .wav.
Linear PCM contains uncompressed audio. Linear PCM should
only be used in case of compatibility issues of AAC and G.711
PCM with desktop and mobile computing devices.
The voice message is coded in linear PCM format (sample X

rate: 8 kHz, 8 bits, mono, bitrate: 64 kb/s) with the file
extension .wav.
Linear PCM contains uncompressed audio. Linear PCM should
only be used in case of compatibility issues of AAC and G.711
PCM with desktop and mobile computing devices. The audio
quality of 8 bit linear PCM is perceived as inferior to AAC.
X
X
X
X
X
Supports StartTLS as defined in RFC 2595. X
X
X
Play voice prompt in browser is not available with IE 11. Wav- X
file can be downloaded on the computing device and played
with local media player software
X
X
X
X
X
X
X
X
X
X
X
X
Data is presented in form of a light report in html format. X
Data is supposed to be imported into a business application X

for analysis.
X
X
X
X
X
X
X
X
As the result of this node is "true" condition and "false" X

condition routing, filtering can be used like "route all numbers
that reply to condition" or "route all numbers that do not
reply to condition".
X
X
X
X
X
X
This feature is also called direct dial. X
X
X
X
X
only one opening hours range per day. For multiple ranges, X
several business hour nodes can be chained.
X
X
X
X
X
X
- the search is performed via the telephone keypad X
- only users with a voice mailbox and having recorded their
name are returned as results
X
X
- the search is performed via the telephone keypad X

- only users with a voice mailbox and having recorded their
name are returned as results
X
X
X
X
X
X
X
OTMS Comment OTMC
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OTMC Comment
CLIENT SERVICES
R2.6.0
FLC1 FLC2 FLC3 FLC4

Endpoints services and capabilities
Audio Support
Audio settings
Codecs and protocols
Display
Media capabilities
Quality of Service (QoS)
Video Support
Codecs and protocols
Display
Encoding
Media capabilities
Quality of Service (QoS)

Video settings
Contacts
Add/Create
Search
View
Telephony
Answer call
Broker call
Call back
Call Forward
Call Routing
Caller ID
Conference call
Desk-sharing
Divert call
DTMF
End call
Flexibility and Mobility
Handsfree
Hold/Retrieve call
Make call
Make call speed-up

Multiple calls
Mute
Notification
Operation modes
Record on line
Redial
Ringtone
Transfer
Volume control
Group Telephony
CCD services integration
Hunting group
Manager / Assistant
Supervision and Call pickup
Conversation history/Call history

Manage history
Notification
Video
Answer
Controls
Display mode
Initiate
Manage
Instant Messaging
Answer
Initiate/Send
Manage
Notification
Options
Privacy
Presence
Privacy
Set
View
Voicemail
Manage voice messages
Notification
Options
Send message/Call
Voice message controls
Collaboration
Annotate
Controls
File transfer
Notification
Share and view
Conference Management
Confidentiality
Controls
Join
Notification
Schedule and manage meetings

View
Email & SMS

Email
SMS
Settings
Collaboration
Customization
Display
Help
Language
Login
Phone numbers
Picture
Support/Analytics
Update
User Experience
Display orientation
iOS CallKit
Infrastructure
Network Connectivity
Cellular network
Protocol
SIM card less
Wireless LAN
Security
Authentication
Confidentiality
Survivability
Cellular network
High Availability
Service continuity
Ecosystem
Audio and Video accessories
Adapters for audio devices
Call control for audio devices
Headsets
Speakerphones
Watches
Software requirements
Browsers
Deployment
Operating Systems
Virtual Desktop Infrastructure (VDI)
Third party integration
Google integration
Click-to-call
Chrome extension
Telephony services
Microsoft Office: Click-to-call/video/chat and presence
Supported Operating Systems
Login
Languages
Deployment
Supported versions
Use of native Microsoft Office User Interface
Click-to-call/video
Instant Messaging
Presence
Picture
Microsoft Outlook: Conference scheduling services

Login
Settings
Languages
Deployment
Supported versions
Outlook add-in
Conference scheduling services
Microsoft Outlook: Telephony and Voice messaging services

Telephony services
Messaging services
Login
Settings
Languages
Deployment
Supported versions
Outlook add-in
Instant Messaging and Video services
Microsoft Skype for Business: OpenTouch real-time collaboration services and phone presence
Telephony services
Messaging services
Conferencing and Collaboration
Login
Settings
Languages
Deployment
Supported versions
Skype for Business control pane
Use of Skype for Business capabilities

TITLE
Adjust volume controls
Audio jack management (headset, loudspeaker, meeting room accessory)

Automatic configuration and detection of audio devices
Select a primary audio device
Set a secondary ringer
Turn On/Off acoustic Echo Cancellation (AEC)
d protocols
G.711 a-law/u-law
G.729 Annex A
RTP/RTCP
Secure RTP (SRTP)/Secure RTCP (SRTCP)
SIP signaling
Voice quality indicator
Dynamic jitter buffer for audio calls
Echo cancellation
Noise Reduction (NR)
Packet Loss Concealment (PLC)
VoIP tickets
Service (QoS)
Quality of Service for audio packets (Layer 3: Differentiated Services with IP TOS field)
d protocols
H.264/AVC
4:3 video aspect ratio
! General comment
CIF 352x288 at 30 fps
HD (1280x720) at 30 fps
SD 720x576 at 25 fps
VGA (640x480) at 30 fps
Dynamic jitter buffer for video packets
Packet Loss Concealment (PLC)
Service (QoS)
! General comment
Quality of Service for video calls (differentiated services with IP TOS field)
Automatic configuration and detection of video devices
Select the webcam
Add/Remove a favorite contact
Create a favorite contact

Edit a manual created favorite contact
Export personal contacts
Import personal contacts
Multi-criteria directory search
Predictive search
Search by phone number

Search for corporate contacts
Search for device's local contacts

Search for Microsoft Outlook contacts
Contact card
Contact picture
Favorite contacts
Hide mobile number in contact card
Phone numbers in contact card
Answer audio call
Answer with voice only to a video call
Answer with voice to a chat invitation
Silence an incoming call
Broker call
Call back notification
Call back request
Call forwarding indicator
Call overflow to the associate
Conditional call forwarding
Unconditional call forwarding
Customize the active routing profile.

This feature is not generic and need some specific administrator parameters.
Manage routing profiles.

Ring only selected devices
Set a current phone
Set a predefined routing profile.

Single number reach
Caller identification
Forwarded call
Audio and data capabilities of participants
Drop a participant from a conference call

End a conference call
Leave a conference call
Merge calls
Participant list
OmniPCX Enterprise desk-sharing
Divert call
Send DTMF signals
End active call

and Mobility
Multi-device on OXE call server
Other number with a pure softphone user solution
"Handsfree" mode
Hold call/Retrieve call
Select a phone number and press a key to start a phone call
Start a new phone call
Start a phone call
Start a private cellular call while in business mode
Use “tel:” links
Dialpad for programmable soft keys
Programmable soft keys

Call waiting indication
Multiple calls per line
Mute/Turn mute off
Missed call notification
Deskphone/Phone control
Remote incoming call control
Softphone mode
Play a recording
Start/Stop recording
Redial last number or latest numbers
Select a predefined ringtone

Set a personal ringtone via a .mp3 file
Set a personal ringtone via a .wav file
Vibrate while ringing

Attended transfer
Automatic call forward when Busy or Offline.
Blind transfer
Connecting 2 partipicants
Move a call from your smartphone to any internal deskphone via QR Code or NFC Tag
Move a call to a predefined number
Move the call to a supervised user
Unattended transfer
Ducking (audio effect) on Windows
VoIP audio level boost
ces integration
Call history
Display pilot name
Incomming call management
Login/logout
Monitoring
Presence
Incoming call management
Login/logout
Absent secretary
Filtering activation/deactivation
Multiple managers / multiple assistants
on and Call pickup
Call pickup
Group supervision
Logged members only

Login/logout
Notification
Select a predefined ringtone for supervision notifications

Supervisors connected in a group
/Call history
Delete an history record
Delete the whole history
Filter the conversation history
View conversation details
View the conversation history
Acknowledge all notifications
New event indicator
! General comment
Accept a video call invitation
Answer with video to a chat invitation
Full screen video

Hide/Show video
Mute (pause) the video
Picture in Picture (PIP)

Swap between video and presentation
Zoom in/Zoom out video
Active speaker
Peer to Peer video call
Multi-party video call
Accept a chat invitation

Answer with chat to a voice call invitation
Initiate a voice call from a point-to-point chat
Multiple chat sessions
Send a chat to an offline contact
Start a point-to-point chat
Copy the chat content
Decline a chat invitation
Leave a chat session

Multi-party chat
Read a past chat
Missed chat notification
Notification of new messages in a chat session
Typing notification
Use emoticons
For organizations where privacy is a strong requirement. Extended team collaboration with contact privacy rel
For organizations where privacy is a strong requirement. Extended team collaboration with contact privacy rel
Set a personal message
Set the presence status
See calendar presence information of colleagues

View the presence status
oice messages
Delete all voice messages
Visual voicemail interface
New voice message notification
Unread voice message indicator

Urgent voice message indicator
Voicemail greetings management

Call back the sender of a voice message
Call the voicemail system
Leave a voice message when calling a party
ssage controls
Activate speakerphone
Annotate a document
Actual size
Fit to width/fit to height
Fit to window
Full screen presentation

Low/High definition
Navigate into a document

Suppress a document
Swap between presentation and video
Thumbnails
Zoom in/Zoom out a monitor sharing
Upload files
Administration notification
New document notification
Accept/Decline a content sharing invitation
Remote Desktop Control
Share a document/Stop the presentation

Share a monitor (screen)/Stop a monitor sharing
View a shared monitor (screen)
Password for audio meeting
Password for online meeting
Add a participant
Drop a participant
Leave a meeting
Mute (Turn mute off) a participant

Mute (Turn mute off) all participants
Promote a participant to a Leader role
Record a conference
"Call me at" to join a meeting
Join a meeting with a Leader role
Join a meeting with an anonymous access
Join a meeting with audio only
Join a meeting with audio only from smartphone browser
Join a meeting without audio
Join a multimedia meeting
New meeting notification
and manage meetings
Create scheduled and reservationless meetings
Manage meetings (view, edit, suppress)

Set Leader/Participant roles
Synchronize OpenTouch and Microsoft Exchange meetings
Active talker
Audio and data capabilities of participants
Participant list
Send an email to a contact
Send an email to meeting attendees
Send an email with meeting details
Send a short text message (SMS) to a contact
Collaboration/sharing right
Presence at login
Brand/logo customization
Action in home page
Actions in contact card
Actions in conversation window
Actions when receiving a voice call
Customize your OpenTouch application
Display order of contact names
Safe mode display (with screen saver)

Select a predefined skin
Set the display mode
Show/Hide the application taskbar button
Show/Hide the search bar on the Desktop taskbar
Guided tour
Display language
Auto-sign in
Auto-start when logging on
QR Code creation
QR Code tool for an easier OpenTouch login screen provisioning
Set personal and professional numbers
Picture effects
Select a predefined avatar

Set a picture (photo) from a file
Take a picture
Logging on/off
Application update
Portrait
Incoming OTC+ call presentation
Native call integration
Voice over 3G, 4G
IPv6 ready
Capability to operate OTC app without SIM card presence (i.e. VoIP required)
Automatic registration to the Enterprise WLAN network
Voice over Wireless LAN
Wireless LAN connectivity for the data channel
Certificate-based client authentication

LDAP/LDAPS authentication
(through OpenTouch Server)
RADIUS authentication
Single Sign On (SSO) using Kerberos authentication

HTTP over SSL (HTTPS)
Reverse Proxy support

Secure RTP (SRTP)
Session Border Controller (SBC) support for remote workers
SIP over TLS
Virtual Private Network (VPN) support
DTMF fallback mode

Service continuity in case of IP network outage, Server HW or SW component deficiency
for audio devices
Jabra LINK 260 USB adapter

Jabra LINK 280 USB adapter
Jabra LINK 360 USB Bluetooth adapter
Plantronics DA70/80 USB adapter
Plantronics DA90 USB adapter
Sennheiser USB-ED CC 01
ol for audio devices
Call control functions for Plantronics, Jabra and Sennheiser audio devices
Bluetooth headsets for mobile devices
Jabra BIZ 2300 Series

Jabra BIZ 2400 Series
Jabra Evolve Series
Jabra Motion Office
Jabra Motion UC
Jabra PRO 900 series
Jabra PRO 9400 Series
Jabra Stealth UC
Jabra Supreme UC
Jabra UC Voice 150 Series
Plantronics 3200/5200
Plantronics Blackwire 32x0 Series
Plantronics Blackwire 435
Plantronics Blackwire 500 Series
Plantronics Blackwire 725
Plantronics EncorePro 500 Series
Plantronics EncorePro 700 Series
Plantronics Savi 400 Series
Plantronics Savi 700 Series
Plantronics Voyager 6200 UC
Plantronics Voyager 8200 UC
Plantronics Voyager Edge UC
Plantronics Voyager Focus UC
Plantronics Voyager Legend UC
Sennheiser D10 USB
Sennheiser DW Series
Sennheiser MB 660
Sennheiser MB Series
Sennheiser Presence UC
Sennheiser SC2xx series
Sennheiser SC6xx series
Sennheiser SCxx series
Sennheiser SD Series
Jabra Speak 410

Jabra Speak 510
Jabra Speak 710
Jabra Speak 810
Plantronics Calisto 600 Series
Sennheiser 220 UC
Sennheiser SP x0 Series
Android Wear
Apple Watch
Apple Safari
Google Chrome
Microsoft Edge - chromium based

Microsoft Internet Explorer
Mozilla Firefox
Apple iOS deployment
Apple Mac OS X deployment

Google Play Applications deployment for Android devices
MSI Windows installer
integration
Microsoft Office 2010 apps

(32-bit and 64-bit editions)



Microsoft Office 365

Microsoft Outlook 2010



Microsoft Skype for Business 2015

Microsoft Skype for Business 2016

Microsoft Teams
Android OS 10.x
Android OS 5.x
Android OS 6.x
Android OS 7.x
Android OS 8.x
Android OS 9.x
Android Wear
Apple iOS 12.x

Apple iOS 13.x
Apple Mac OS X
Chrome OS
Linux OS
Microsoft Windows 10
(32-bit/64-bit editions)
Microsoft Windows 7
Microsoft Windows 8
Microsoft Windows 8.1

sktop Infrastructure (VDI)

Citrix Virtual Apps and Desktops 7.9 to 7.19
Microsoft RDS - Windows 2012/2016/2019

VMware Horizon 7.0 to 7.9
Voice over IP in VDI environments (optimized mode): Citrix, Vmware and RDS
Chrome extension
Click-to-call service from Google Gmail, Google contacts and Google Chrome web pages
Telephony services
Call a Google contact
Call a phone number from any Chrome web page
Call the sender of an email from Google Gmail app

Office: Click-to-call/video/chat and presence
Windows 10 (32-bit and 64-bit)
Windows 8.1 (32-bit and 64-bit)
Single sign in
Languages
Refer to the "Languages" tab
Deployment
Software package for Microsoft Office
Supported versions
Office 2010 (32-bit and 64-bit editions) applications
Use of native Microsoft Office User Interface

Click-to-call/video/chat and presence services for Microsoft Office applications
Click-to-call/video
Initiate a phone call
Instant Messaging
Initiate a point to point chat
Status message
View presence status
Contact picture
Outlook: Conference scheduling services

Sign in
OpenTouch credentials
OpenTouch server name
Reuse of OpenTouch Conversation settings
Languages
Deployment
Software package for Microsoft Outlook
Supported versions
Outlook 2010 (32-bit and 64-bit editions)

Outlook add-in
Conference scheduling service for Microsoft Outlook
Conference scheduling services

Cancel conference from appointment
Create an OpenTouch conference
Details of a conference
Join a meeting from the Calendar view
Join a meeting from the Outlook reminder
Outlook: Telephony and Voice messaging services

Telephony services
Call any recipient of an email
Call from an Outlook contact card

Call the sender of an email
Create an Outlook contact card on incoming call
Display an Outlook contact card on incoming call
End active call

Messaging services
Attach a recorded voice message to an email
Cancel a recorded voice message
End a recording session

Message Waiting Indicator (MWI) activation/deactivation on deskphone
Play a voice message
Record a voice message
Replay a recorded voice message

Supported messaging systems
Single sign in
Automatically start the add-in when Outlook is launched

Display an Outlook contact card
Languages
Deployment
Software package for Microsoft Outlook
Supported versions
Outlook add-in
Telephony and voice messaging services for Microsoft Outlook
Instant Messaging and Video services

Chat with the sender of an email
Skype for Business: OpenTouch real-time collaboration services and phone presence
Telephony services
Call forwarding
Call survival
Calling party identification
Conversation history
Deskphone/Phone control
Display and manage call sessions
Enter a phone number and place an audio call
Group supervision and call pick-up

Inbound call notification
Notification of new events
Phone presence of Skype for Business contacts
Right-click a contact and place an audio call
Single number reach, anywhere access
Skype do not disturb -> OT Voicemail
Softphone mode

Messaging services
Notification of new events
Visual voicemail
Conferencing and Collaboration

Accept/Decline a content sharing invitation
Create and manage OpenTouch meetings
Right-click a contact and start a content sharing
Single sign in
User settings
Languages
Deployment
Software package for Microsoft Skype for Business
Supported versions
Skype for Business 2015
Skype for Business 2016
Skype for Business control pane

OpenTouch voicemail and Skype presence
Telephony (incl. phone presence), video, voice messaging, conferencing and content sharing services for Micros
Use of Skype for Business capabilities

Contact list
Contact search
Instant Messaging
NEW DESCRIPTION
Adjust the volume of the microphone, speakers and ringer.
Application automatically detects USB audio devices

(including Bluetooth devices with USB dongles) at each
startup or when a device is plugged (*), and selects the most
appropriate device. If you do not like this selection, you can
override it.
Set the audio device (microphone, speakers) that you use for
your calls at any time.
Select an additional ringer if you want more than one device
to ring when you get an incoming call (for example, you might
want your computer speakers as well as your headset to ring
when you get an incoming call).
Turn on this setting if you or the person you are talking to is

hearing an echo.
Narrowband audio codec that provides toll-quality audio at 64

kbit/s.
Narrowband audio codec that provides toll-quality audio at 8
kbit/s.
Real-time Transport Protocol (RTP) is a network protocol for
delivering audio and video over IP networks. RTP is used in
conjunction with the RTP Control Protocol (RTCP).
While RTP carries the media streams (e.g., audio and video),
RTCP is used to monitor transmission statistics and quality of
service (QoS) and aids synchronization of multiple streams.
Audio traffic is encrypted to ensure communications security.
Session Initiation Protocol (SIP) is a communications protocol

for signaling and controlling multimedia communication
sessions.
Use the voice quality indicator to identify how well you're
being heard. Indicator is displayed during a conversation and
tells you when conditions are present that may affect the
quality of the voice call (conditions may include for example
poor network connectivity or low-bandwidth network
connection).
Jitter buffer is one of the technologies that reduces VoIP

quality degradation when network conditions are unstable
(compensates delay variation).
Dynamic jitter buffer has variable size and variable delay.
Remove echo from a voice communication to improve the

voice quality.
Noise Reduction (NR) is a voice enhancement process that
improves the quality of incoming speech that has already
been corrupted with background noise.
PLC is a technology designed to minimize the practical effect

of lost packets in digital communications.
Support of RTCP XR protocol for publishing VoIP tickets.
QoS tags for audio (RTP) and signaling packets (SIP).
H.264/AVC (Advanced Video Coding) is currently one of the

most commonly used formats for the recording, compression,
and distribution of video content.
Supported format for video display.
Jitter buffer is one of the technologies that reduces video

quality degradation when network conditions are unstable
(compensates delay variation).
Dynamic jitter buffer has variable size and variable delay.
PLC is a technology designed to minimize the practical effect

of lost packets in digital communications.
Application automatically detects USB video devices (including
Bluetooth devices with USB dongles) at each startup or when
a device is plugged (*), and selects the most appropriate
device. If you do not like this selection, you can override it.
Select the webcam to be used for video calls (integrated or

external webcam) and modify webcam settings (if available).
Add (remove) a contact to (from) your favorite contact list.
Create a new contact in your favorite contact list.
NEW Export all personnal contacts into a file

Add contacts which are in a file
NEW Multi-criteria directory search tailored to your organization.

You can define up to five custom search criteria of your choice
from your corporate directory : Name, Location, Department,
Job Title, …
Enter the first letters of the contact you want to reach to pull
up possible matches.
Search for a contact by using a phone number.
Search for contacts in your organization (people from your
system and from LDAP databases).
Search for local contacts on your device.

Search for personal contacts in your Microsoft Outlook
contact lists.
The contact card is a way to initiate a communication with a

co-worker.
Such card displays detailed information about a contact:
photo, job title, company name, phone numbers, email
address, presence information, etc.
Contact picture, if available, is displayed in various places

(favorite list, contact card, conversation window, etc.).
Favorite contacts are contacts that user corresponds with

most frequently. The quick access to a favorite contact allows
the user to instantly start a conversation.
The favorite list stores names and numbers of people inside or
outside of the company (e.g. customers, suppliers, service
providers, family members, friends, etc.).
As these favorites are stored on the OpenTouch server, you
can tag a favorite from any of your OpenTouch clients and get
it propagated instantaneously across all your client
applications.
Depending on an administartor parameters , the mobile

number is not displayed in the card.
Phone numbers that can be retrieved from contact sources
(Microsoft Outlook, LDAP directories) and displayed in the
contact card.
Answer the incoming audio call.
When receiving a video call, use voice only to start the

conversation.
When receiving a chat invitation, use voice to start the
conversation.
Silence the ringer on an incoming call.
Temporarily suspend a phone call while you originate a new

one. Once the new call has been established, you can
alternate between the two calls.
Receive a notification when a party asks you to call him back.
Request a party to call you back when this party is busy or

unavailable.
Display of a permanent visual indicator or label when call

forwarding is activated.
Forward your calls to your associate according to conditions
(no answer, busy, or both conditions).
Forward your calls according to conditions (no answer, busy,
or both conditions), to a destination route (phone number,
voicemail).
Forward all incoming calls, without condition, to a destination

route (phone number, user, voicemail).
Use a single business identity (number) and answer from the

device you want.
Modify the configuration of the active profile to match a
specific situation:
- For using another device for placing calls.
- For changing the devices that will ring on incoming calls.
Use a single business identity (number) and answer from the

device you want.
You can create (up to 10), modify and suppress routing
profiles according to your needs and locations. A routing
profile is composed of:
- A device where calls will be placed from.
- A list of devices where calls will be routed to (including your
voicemail or a user of your system).
Capability to choice if you want that your devices ring or not.
Set a single phone number to place and receive phone calls.
Select your current routing profile according to a predefined

list of profiles.
Maintain a single business identity, with one phone number,
whatever the device used.
Display the name of the calling party.

NEW For forwarded calls, call history show 'caller' number as well
as 'forwarded from' number
Display audio and data capabilities of participants engaged in

a conversation.
Drop a participant from the conference call.
End the conference call in one step (all participants are
disconnected from the conference).
Leave the conference call and let the other parties continue
the conversation.
Merge calls to bring multiple conversations into a single
conference call.
Display the list of participants engaged in a conversation.
Useful for mobile enterprise users who spend considerable

amounts of time outside the enterprise and are physically in
the office only occasionally. By providing temporary office
space for these types of mobile users, a system administrator
can accommodate large numbers of mobile users who only
occasionally and temporarily need to use deskphones.
Send a ringing call to your voicemail system or to a

predetermined phone number.
Send DTMF tones via a key pad.
End the active call.
Capability to associate a main device with up to 4 secondary

devices
Capability to have a pure softphone and the possibility to
select an other number to make and receive call
Switch to the hands-free mode during a call.
Hold puts an active call into a held state (the person you're
talking to can't hear you and you are unable to hear the other
party). Retrieve the call to talk again to your correspondent.
Select a phone number and click a keyboard shortcut to

launch a call, and this, from any application on your Desktop.
While engaged in a conversation, originate a new call

(previous call(s) is(are) placed on hold).
Type a phone number, click a phone number or select a
contact to initiate a voice call.
Place a private (non-business) call while connected to your
business application.
This works just like the “mailto:” tag does for email addresses;
user can place a phone call via the OpenTouch application by
clicking a phone number.
NEW The dialpad is availabe whatever the action has been

launched (direct dialing, contact card, favorite,
programmable key) and whatever the call destination type
(phone number, prefix, etc)
Capability to create/modify/delete soft keys for a speed

access to OXE services (prefixes, direct number)
i.e. tone is generated
Support of multiple calls per line: only one call can be
connected at any time, other calls are automatically placed on
hold.
Block (unblock) audio input for your handset, headset, or

speakerphone, so that you can hear other parties on the call
but they cannot hear you.
Receive a notification when you missed an incoming call.
Control and monitor a deskphone or a phone, including call

control (answer, hang up, hold, conference, etc.) and feature
control (like call forwarding).
In a multidevice configuration, when a call arrives I be able to

choose on which device the call will be answered, so that I can
answer from my OTC PC and have the call on my deskphone
Make and receive phone calls from anywhere you can access
the corporate network by using Voice over IP.
Listen to the voice message you have recorded.

Record current audio communication (message is stored as a
voice message within the system).
Stop command ends the recording.
Call the most recently dialed phone number.
Assign the ringtone for incoming calls.

Assign your personal ringtone for incoming calls by using a
.mp3 file.
Assign your personal ringtone for incoming calls by using a
.wav file.
NEW Use of native setting 'vibrate while ringing' during VoIP
incoming call
Transfer an existing call to another phone number after first
consulting with the dialed party before your hang up.
Activate/Deactivate “route to” mobile when changing

manually the IM presence.
Activate/Deactivate an immediate forward when changing
manually the IM presence. For this second option, the
administrator must specify the forward destination:
either voicemail
or colleague number
or a free number
Transfer the call without any notification to the destination

party.
NEW Transfer the incoming call to the 2nd participant, and quit the
call.
Your office can be an open space and you need quite
frequently to make or receive calls with sensitive information.
You can engage a conversation from your smartphone, move
to a free meeting room in your open space and then read the
QR Code or tap the NFC tag at the door. When the app has
identified its deskphone number, an audio switch will bring
you privacy and comfort for this call.
Move the active call to a predefined device or phone number.
A supervisor can transfer again the call to the initial called

party (supervised user).
Transfer an existing call to another phone number without
waiting for the dialed party to answer before you hang up.
NEW In ducking, the level of one audio signal is reduced by the

presence of another signal. E.g. during music listening, when
an incomming call occurs, the music volume is reduced.
NEW VoIP active call: audio level boost for noisy environment
A dedicated icon indicates a CCD call
Only one OpenTouch user account support both the pro-ACD

and the CCD agent
Synchronize the state between Deskphone and OTC PC
Icon indicates a logged agent.
When user is logged in, the call is presented to all their

devices.
User can log in/log out to a PBX hunting group from app.
The status is synchronized between all devices.
NEW
NEW
NEW Visual matrix giving the status for all managers or assistants
in one view
Answer a call that is ringing on a phone of a group member by

redirecting the call to your phone.
Real time monitoring of members (coworkers) of a group. A
user is able to see the presence state (e.g. available, busy,
ringing) of each member.
Groups are defined by the system administrator and each
group may contain up to 40 users (a user can be defined in
only one group).
Show only members logged in the group.

Enter in a group supervision/Exit from a group supervision, as
a supervisor or supervised user.
Receive a notification when a member (co-worker) of a group
receives a call.
See the numbers of supervisors connected in the group.

Suppress a single record from the history.
Suppress all records of the conversation history.
Filter items from the conversation history for displaying
missed events only or voice messages only, etc.
Display information such as the correspondent, call duration,

timestamp, etc.
Conversation history allows you viewing information about
the last conversations. Conversations are listed
chronologically from the most recent call to the oldest one.
Mark all new or missed events as read, with a single click.
See which events you missed (e.g. missed call, missed IM) and
new events you received (e.g. voice message).
User can quickly recall the calling party.
Answer the incoming video call.
When receiving a chat invitation, use video to start the

conversation.
Use the entire screen for displaying the video.

While in a multimedia conversation, hide or show the video
during a web presentation.
Stop sending video to maintain privacy when necessary.
See your video picture during a video call.

While in a multimedia conversation, swap the main view
between video and presentation.
While in a video conversation, zoom in (zoom out) the video
content.
The voice activated switching mode displays the active

speaker of a video conversation.
Type a phone number or select a contact to initiate a video

call.
Participate in a multiple parties video call.
Accept a chat invitation and start the conversation.

When receiving a voice call, use instant messaging to start the
conversation (voice call is automatically diverted to the calling
party's voice mail).
Call your correspondent while in a point-to-point chat.
Initiate multiple chat sessions with co-workers inside your

network.
Send chats for your co-workers to receive when they are
offline. The next time they sign in, they will get your chat.
Initiate a point-to-point chat with a co-worker inside your

network.
Copy the content of a chat session to reuse it in other

applications (e.g. email).
Reject a chat session (requester will see that you have
declined the conversation).
When leaving a chat session, remaining participants know
that you have left the conversation.
Chat with many co-workers inside your network at once.
Read again the content of a past chat.
Receive a notification when you missed a chat invitation.
Receive a notification when someone sends you a new

message in a chat session.
See who is typing in a chat session.
Use predefined emoticons while chatting.
Employee can control their privacy and decide who can

chat/collaborate with them.
Employee can control their privacy and decide who can see
presence information.
Set a customized availability message. This is a great way to

provide an additional piece of information about what you are
currently doing, or indeed, where you are for example (e.g.
"Business trip in the US, New York").
When you call someone or accept an incoming call, the

system will automatically change your status to Busy.
You can also manually change your status; alternatives are
Available, Busy, Be Right Back and Appear Offline.
Display calendar presence information (free/busy) of your

contacts based on Microsoft Exchange calendar information
(on-premises or Cloud -Exchange Online with Office 365-
installation of Exchange server).
View the real-time availability of contacts and dramatically
reduces the time user will spend blind-calling colleagues and
coworkers, only to get no answer, or to get forwarded to a
voicemail service.
There are a number of predetermined presence options that
the user can select manually, or that are updated
automatically (when user is engaged in a voice or video
conversation, when user is not connected).
Remove a voice message with no possibility to restore it.
Remove all voice messages in one step with no possibility to

restore them.
View details about the voice message (sender, hour/date,
duration, etc.).
Display and manage voice messages as easily as email using a
visual voicemail interface that allows messages to be selected,
played back or deleted in any order.
Visual voicemail lets the user be more responsive: instead of
listen to messages in sequential order of receipt (when dialing
into the corporate voicemail box and using key presses to
navigate), prioritize messages and get to the critical ones first.
See that you received new voice messages from your

correspondents.
See that a voice message is not yet read.
See that a voice message has been marked as urgent by your
correspondent.
Select/record/delete/modify welcome greetings of the

voicemail box.
Call back the person who left you a voice message.
Call the voicemail system with one click, so that the user will
be connected with the Telephone User Interface (TUI).
This allows the user defining or changing, for example,
greetings and personal options.
Leave a voice message when your correspondent is busy or

does not answer.
Listen to the message on the speakerphone of the computer

(action available when using voice over IP and if an external
audio device is connected - e.g. headset, speakerphone).
Skip forwards or backwards while playing the voice message.
Pause or stop a voice message when listening to the message.
Listen to (or replay) voice messages without having to dial

into your voice mail service.
Thanks to the annotation tools, you can visually focus on

various points in a presentation or brainstorm with the
participants. Annotating a presentation doesn't change the
actual file.
View the content of a document in actual size.

Fit width/height options magnify the document so that the
width/height of a page fills the document window.
View the content of a document fitted to the window size.
Display the shared document in full screen mode.

Use High Definition (default) or Low Definition (if bandwidth
issue) when presenting a document.
Control your presentation for going to the next page, previous
page, first page, end of the document, or to a page number.
Suppress a document from the list of documents published in
a meeting.
While in a multimedia conversation, swap the main view
between presentation and video.
Use thumbnails (reduce-size versions of pages) to quickly
select a page in the document that is presented.
Zoom in (zoom out) a screen sharing.
Use the file transfer service to send documents to people

attending a conversation.
Messages written by IT manager from ACS console will be

shown in a Warning Pop-up on OTC PC.
Stay notified when a participant adds a new document in the

conversation.
Accept (or decline) a content sharing (content is automatically

shared).
Give the desktop control (keyboardand mouse) to another
user while in a conversation.
Add and share a document in a meeting.
Share your monitor (screen) when you have to switch
between programs, or work on documents from different
programs.
View the monitor (screen) shared by a colleague or co-worker.
While creating a meeting, define a password for accessing this

meeting with audio only.
While creating a meeting, define a password for accessing this
online meeting.
Add a new participant in a meeting with multiple parties.
Drop a participant from a multiple parties meeting.

Leave the meeting and let other parties continue the
conversation.
Block (unblock) the audio of a participant of a meeting
(participant can unmute the audio).
Block the audio of all participants of a meeting (a participant
can unmute the audio).
Promoting a participant to Leader gives them greater
functionality during a meeting, including the ability to share
contents, mute participants, etc.
Conference leaders can start/stop audio recording.

Conference owner can retrieve records (MP3 files) from
OpenTouch Conversation for PC app.
Your OpenTouch system will place a phone call to the number

you have specified, so that you can use that phone to
participate in the audio portion of the conference.
A user can join the meeting with a Leader role if the

corresponding access code has been specified.
Anyone (from the LAN or external to enterprise, no need to
be provisioned) with a browser can participate to a meeting
from a meeting invitation.
If you're on the road or just don't have access to a computer,

you can simply call into your meeting with a phone.
NEW Capability to join an OpenTouch conference from

smartphone browser (OTC Web link)
Use this option if you want to connect to the meeting now
and join audio later.
Join a meeting and use all the capabilities of a multimedia
conversation (audio, video, IM, content sharing).
All attendees of a meeting are notified when a new meeting is

created.
Schedule meetings on-the-go using predefined meeting

profiles that tailor OpenTouch conferencing capabilities to
match the type of meeting or event (business meeting,
webinar, training and conference call profiles).
Easily view, edit and suppress meetings.

A Leader is a system user with advanced capabilities when
participating to a meeting (e.g. drop participant, mute
participant, share documents, control documents, etc.).
Meetings created in OpenTouch (e.g. with OpenTouch
Conversation) and Microsoft Exchange (e.g. with Microsoft
Outlook) are partially synchronized. This synchronization
covers following meeting parameters:
- Name
- Start date and end date
- List of invitees with corresponding roles (Leader or
Participant)
- Audio meeting password and online meeting password
See who is speaking in a meeting.

Display audio and data capabilities of participants engaged in
a meeting.
Display the list of participants engaged in a meeting.
Send an email to a contact by using your default email

application.
Send an email to conference attendees by using your default
email application.
Within a meeting, send an email (by using your default email
application) with the meeting details (URL, phone numbers,
access codes).
Send an SMS to a contact by using the native text message

application of your device.
The administrator can set the collaboration and/or sharing

rights per user.
The first one limit the usage of collaboration to scheduled
conference. In this case, an OTC software client become a
pure telephonic application (with collaboration during
meeting). That leads to have a simplified user experience.
In addition, and for some specific markets,thes second one
gives the possibility to keep the IM capability and disable only
the sharing.
Set your presence status at login
Capability for the BP to customize the UX with the corporate

logo
Add a new function in the home page.
Add up to two new functions in a contact card.
Add up to two new functions in a conversation window.
Add up to three new functions when receiving a voice call.
Extend your OpenTouch application by adding your own

needs. Call a URL or a local process, either through an end-
user action or via events. Parameters can be associated like a
phone number, a firstname, a lastname, an email address.
Indicate how the contact names shall be displayed (lastname

first or firstname first).
Select a predefined skin that best matches your company

identity
Application can be displayed in following modes:

- Horizontal
- Vertical “compact” - Default mode
- Vertical “extended”
- “Discreet” (application taskbar button is hidden)
Application taskbar button is hidden. Application is only

available via the notification area.
Show the search bar on the Desktop taskbar to quickly type
the name of the individual to contact (or copy/paste, drag and
drop a name, for automatically launching a lookup request).
Main features of the application are described through an

embedded guided tour.
Change the language of the application (user interface).
Automatically sign in when starting the application.

Automatically run the application when users logs on.
Generate a QR code for connection parameters (server names

and login), so that mobile clients (e.g. smartphones or tablets)
can use them to easily connect to the OpenTouch server
(instead of specifying these parameters manually).
QR code image can be saved for further use.
QR Code is a two-dimensional code which contains data.

The corresponding two-dimensional symbol can be captured
with imaging devices like a camera and then digitally
processed.
An IT manager can create a QR Code that includes at least the
public and private FQDNs of the OpenTouch server. The
security policy will define the fields of the login screen that
are encrypted within this code. This code can then be sent by
email to the users and used during the first launch of the
application as an automated provisioning tool.
Define personal and professional numbers that can be used

for diverting/forwarding/transferring calls.
Apply a filter (effect) on your picture you want to expose

during a meeting.
Define your picture from a list of predefined avatars.
Define your picture (photo) from a file.
Use the camera of your device to set your picture.
Used for support purpose. Activate the logging and save log
files.
How should the application be updated.
Optimized user experience when device is used in portrait

mode.
OTC+ app tightly integrated with the native phone UI
A native iPhone contact can be called through OTC+ app.
Use of OpenTouch voice services over 3G or 4G mobile data

networks.
1) Vertical market request

2) New user profile to promote/evangelize: corridor warrior
with UC&C services (instead of legacy voice services)
Use of the Service Set Identifier (SSID) for switching from the
Cellular to the WLAN network.
Use of the Received Signal Strength Indication (RSSI) for
switching from the WLAN to the Cellular network.
Use of voice services over a Wi-Fi network connection.
Use of data services over a Wi-Fi network connection.
Certificate-based client authentication instead of

login/password on client side.
Authenticate users based on an existing LDAP server with user
accounts already in place (this lets you leverage the existing
LDAP accounts for authentication). Protocol can be LDAP or
LDAPS (LDAP over SSL).
Provides a strong authentication mechanism towards a

central server. RADIUS allows the company to maintain user
profiles (login, password) in a central database that different
servers can share.
A mechanism whereby a single action of user authentication

and authorization can permit a user to access all systems
where he has access permission, without the need to enter
multiple passwords. Kerberos is used throughout Microsoft's
systems as an integrated single sign-on mechanism.
Hypertext Transfer Protocol Secure (HTTPS) is used for

securing the data flows over the Internet.
This front-end server is also required for remote workers
using the desktop sharing function (based on the VNC
technology).
SRTP (Secure Real-Time Transport Protocol) is used in Voice
over IP communications for the encryption of the data flow
(and hence for providing confidentiality of the data flow).
Used for securing remote workers.

The OpenTouch Session Border Controller (SBC) is a voice over
IP session-aware device that controls call admission to a
network at the border of that network. The SBC breaks down
into two logically distinct pieces:
- The Signaling SBC function (SBC-SIG) controls access of VoIP
signaling messages to the core of the network, and
manipulates the contents of these messages.
- The Media SBC function (SBC-MEDIA) controls access of
media packets to the network, provides differentiated
services and QoS for different media streams, and prevents
service theft.
SIP over TLS (Transport Layer Security) is used in Voice over IP

communications to secure communications over the Internet.
The voice traffic is secured from the OpenTouch application

towards the VPN Gateway via the IPSec tunneling. It is
unencrypted (SIP/RTP) from the VPN Gateway towards
endpoints and the OpenTouch server.
The data traffic is managed by the VPN Gateway, which
controls and protects accesses to enterprise resources.
Connections are protected up to the OpenTouch server.
Media session continuity for P2P communications between
OpenTouch endpoints.
Continuity of communications after switch-over.
USB audio processor.

USB audio processor.
Bluetooth USB adapter that enables employees to use their
Bluetooth headset with their PC.
USB adapter that works with all Plantronics corded headsets.
USB adapter that works with all Plantronics corded headsets.
USB adapter that works with all Sennheiser corded headsets.
Enable the integrated call control features for Plantronics,

Jabra aand Sennheiser audio devices including call
answer/end, volume control and synchronized mute with the
application:
- Answer and end call functions from the device or from the
client application.
- Mute function from the device or from the client application
(when using VoIP).
- Volume control from the device or from the client
application (when using VoIP).
Refer to the manufacturers for recommended devices.
USB corded .
USB corded .
USB corded .
USB + Bluetooth .
USB + Bluetooth .
USB + Wireless DECT .
USB + Bluetooth .
USB + Bluetooth .
USB corded .
USB corded .
USB corded .
USB corded .
USB + Bluetooth .
USB corded .
USB corded + Jack .
USB corded .
USB corded + Jack .
USB corded .
USB corded .
USB corded + Jack .
USB corded + Bluetooth
USB corded .
USB corded .
USB corded .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB + Bluetooth .
USB corded .
USB corded .
USB corded .
USB corded speakerphone.

USB corded + Bluetooth speakerphone.
USB corded + Bluetooth speakerphone.
USB corded + Bluetooth + jack speakerphone.
USB wireless speakerphone.
User is equipped with Android smartphone, Android Wear

watch and Bluetooth headset. User leaves the smartphone in
the pocket. OTC alerts are displayed on the watch. Respond to
them right from your watch with audio capability through
Bluetooth headset.
Ref https://www.android.com/intl/en_us/wear/
User is equipped with iPhone, Apple Watch and Bluetooth

headset. User leaves the smartphone in the pocket. OTC
alerts are displayed on the watch.
Ref http://www.apple.com/watch/
Supported Apple browser.
Supported Google browser.
NEW Supported Microsoft Edge

Supported Microsoft browser for Windows OS computers.
Supported Mozilla browser.
Application can be deployed via App Store (user goes to the

Apple market store to download directly the application to
the device) or iTunes (via a Personal Computer). An automatic
notification from the Apple market store tells you that a new
version is available.
Application must be deployed via the .dmg file.

Application can be distributed via Google Play (user goes to
the Google marketplace to download directly the application
to the device - an automatic notification from the market
store tells you that a new version is available), through email,
or through a web site.
Used for the installation, maintenance and removal of the
application on Microsoft Windows systems.
Installation package can be used in the following ways:
- Use the command line (msiexec.exe command)
- Run the MSI manually (Wizard)
- Create a custom installer
- Deploy with Group Policy
You must be logged in as an administrator to complete the
installation.
PC application does not support multiple simultaneous logins

(signing in with your account on more than one computer).
When OpenTouch applications and Microsoft Office Suite are

combined, OpenTouch high-quality communications can take
place by a single click from Microsoft Outlook and documents.



Supported Microsoft Office Cloud services (Microsoft

Exchange Online and Microsoft Skype for Business Online).
PC applications are complemented with Microsoft Outlook
plug-ins for:
- Searching Outlook contacts.
- Conference scheduling (with support of the iCalendar
standard for conference reservation in calendar).
- Telephony and messaging services.

plug-ins for:

plug-ins for:

plug-ins for:
Complements the Microsoft collaborative workspace with

enterprise telephony and phone presence thanks to an
external control pane.
Complements the Microsoft collaborative workspace with

NEW Complements the Microsoft collaborative workspace with

NEW Supported Google Operating System for Smartphone and
Tablet devices.
Supported Google Operating System for Smartphone and

Tablet devices.

Tablet devices.

Tablet devices.

Tablet devices.

Tablet devices.
Android Wear is a version of Google's Android operating

system designed for smartwatches and other wearables.
Android Wear requires a phone running Android OS 5.0 or
newer.
Supported Apple Operating System for iPhone

NEW Supported Apple Operating System for iPhone
Supported Apple Operating System for computers.
Supported Google Operating System for computers and

compliant devices.
Supported Operating System for computers.
Supported Windows OS for computers.

NEW Supported Citrix VDI environment for Windows OS.
* Citrix 7.9 to 7.19
* Desktops publication
* Application publication
=> refer to dedicated VDI Sheet for matrix compatibility
NEW * MS RDS 2016/2019: Virtual machine based deployment /

Desktop publication
* MS RDS 2012/2012R2/2016/2019: Session based
deployment / Desktop publication and App publication

NEW VMWare Horizon 7.0 to 7.9
* Desktop and Application publication with Win2016/2019
* Desktop publication with Win 10
NEW Support of real time communication, Audio and Video

through, a specific plug-in ALE-VRTX
Start an OpenTouch phone call from your OpenTouch

application, thanks to a contextual Click-to-call button in
Google Gmail and Google contacts. You can also select any
phone number in a Chrome web page and place an
OpenTouch call.
Call your Google contacts with a single click.
While in a Google Chrome web page, select any phone

number and and right-click or press the ENTER key to place a
call.
Quickly call the sender of an email from the Google Gmail

application.
OpenTouch communication services for Microsoft Office are
automatically started when User starts a Microsoft Office
application.
Office integration uses credentials from OpenTouch
application.
OpenTouch communication services for Microsoft Office are

installed by default with your OpenTouch application.
Office apps can be connected to an On-Premises Exchange

Server or to Exchange Online (part of Microsoft Office 365).


Use native controls of Microsoft Office applications (Outlook,

SharePoint, Excel, Word) to expose OpenTouch
communication services. User is able to:
- Initiate a phone call
- Start a chat
- Check the availability of a favorite contact
- See the photo and status message of a favorite contact
Start a phone call from :

- Microsoft contact card (expanded view exposes additional
call enabled options)
- Outlook Ribbon bar
Initiate a peer to peer chat from:

- Microsoft contact card
- Outlook personal contact list
- Outlook Ribbon bar
Display the OpenTouch status message for a favorite contact
when expanding the view of a Microsoft contact card.
Check the availability (from emails, contact cards, etc.) of your

favorite contacts.
OpenTouch contact picture for a favorite contact is displayed

in Microsoft contact card if there is no Microsoft contact
picture available.
Add-in for Microsoft Outlook is automatically started when

User starts Microsoft Outlook.
User shall specify the OpenTouch server name and
OpenTouch credentials to be able to schedule conferences.
Following authentication mechanisms are supported:
- LDAP/LDAPS
- RADIUS
Username and password.
Server name and credentials.
Outlook add-in is installed by default with the OpenTouch

application from R2.1 on.
This add-in can also be installed from a .msi or .exe file (exe is
recommended for test environments or labs).
Outlook can be connected to an On-Premises Exchange Server

or to Exchange Online (part of Microsoft Office 365).

Use Microsoft Outlook to schedule OpenTouch conferences.

Invitees receive an email invitation or Outlook appointment
that includes a link to the conference.
Cancel the conference scheduling from the appointment.
Use the Calendar view of Microsoft Outlook to schedule

OpenTouch conferences. Invitees receive an email invitation
or Outlook appointment that includes a link to the
conference.
Meetings created in Microsoft Outlook are automatically
displayed in OpenTouch applications.
See a detailed view of the conference, including options

automatically set by the conference add-in.
From the Calendar view, join the meeting via the OpenTouch
Conversation Web interface.
An Outlook reminder toast pops up to notify you of the

meeting before it starts. From this alert, join the meeting via
the OpenTouch Conversation Web interface.
Right-click any recipient of an email and call back through

your OpenTouch application.
Select a contact card and click to call this contact through

Select an email and click to call the sender back through your
OpenTouch application.
When receiving an incoming call, an Outlook contact card can

be created if the calling party is not recognized.
When receiving an incoming call, an Outlook contact card can

be displayed if the calling party can be identified from Outlook
Personal Folders or the Exchange Global Address List.
End the active communication.
Record a voice message and attach the recording to the email.
Cancel the latest voice message that has been recorded.
End the voice message recording session.

MWI of the deskphone is activated when a caller leaves a
voice message and deactivated when the subscriber listens to
the voice message.
Play a voice message received via an email.
When creating a new mail, replying or forwarding an email,

record a voice message and add this message (.wav file) to the
email.
Recording is stopped when it is attached to the email,
replayed, cancelled, or if a new record is started.
Several voice records can be added to an email (note that the
previous recording is lost if it was not attached to the email).
Replay the latest voice message that has been recorded.

Following messaging systems are supported:
- Unified message store based on Microsoft Exchange email
server. Unique Inbox for emails, faxes and voice mails. IMAP4
can be used with Microsoft Exchange Server to access voice
messages (however, message tagging, notification (MWI) and
PIM synchronization are not available).
- Embedded voicemail store of OpenTouch system. One Inbox
for emails and faxes and one Inbox for voice messages.
Add-in for Microsoft Outlook can automatically be started

(user option in settings) when User starts Microsoft Outlook.
- Single Sign On (end-user authentication is based on
Windows desktop login to a domain; designed around Active
Directory with Kerberos environment to achieve Windows
desktop SSO)
- LDAP/LDAPS
- RADIUS
Display or not an Outlook contact card when receiving a call.

A new contact card can be created if the contact cannot be
found.
Outlook add-in is installed by default with your OpenTouch

application.



Use Microsoft Outlook to:
- Click-to-initiate voice calls from contact cards and emails
- Click-to-play voice messages from emails (Unified Messaging
context with Microsoft Exchange server)
- Record and send voice messages
- Click-to-initiate instant messages from emails
Initiate a chat session with the sender of an email (if the

sender is able to use instant messaging).
Route all calls to the voicemail or any other phone number.
Continue to make and receive phone calls even if the

connection between the Skype for Business client and the
Skype for Business server becomes unavailable.
Identification of a calling party is based on:

- Microsoft Outlook contacts
- Microsoft Skype for Business contacts
- OpenTouch database (users declared in the system)
Use the conversation history function of the OpenTouch

application to display and manage past communications.
Control and monitor calls placed from a deskphone or a

phone.
All call control functions of OpenTouch Conversation are
available with the Microsoft Skype for Business integration.
Active OpenTouch conversations can be accessed through the
conversation history or directly through the OpenTouch
control pane.
Type (or copy/paste) a phone number and start an

OpenTouch phone call.
From the OpenTouch Conversation control pane, you can:
- Supervise other users ("supervised users") of a group
- Pick up calls of users in this group
An OpenTouch Conversation toast window is displayed for
incoming call alerts. User is able to take the call, divert the call
(to the voicemail, to any predefined phone number), or
answer with an instant message (via the Skype for Business
chat window).
Use the alert indicator for checking missed calls and callback
requests.
In addition to the presence status provided in Microsoft Skype
for Business, see if a contact is on the phone. This lets you
select an other media (e.g. IM) to contact the person.
Right-click a Microsoft Skype for Business contact (from the

contact list, from the search results, from the conversation
history, etc.) and start an OpenTouch audio call (use your
active routing profile).
People can reach you with one phone number, no matter

what device is used.
When it’s checked, activate “Do Not Disturb” in Skype will

automatically set the forward to VoiceMail in OTC PC.
Previous forward value is removed, and not restored when
“Do Not Disturb” will be disabled in Skype.
Make and receive phone calls from anywhere you can access
the corporate network, thanks to the inbuilt Softphone.
Use the alert indicator for checking new voice messages.

Use the visual voicemail function of the OpenTouch
application to display and manage voice messages as easily as
email. Instead of listen to messages in sequential order of
receipt (when dialing into the corporate voicemail box and
using key presses to navigate), prioritize messages and get to
the critical ones first.
Accept (or decline) an OpenTouch content sharing (content is

automatically shared).
Create and manage your OpenTouch meetings, either
scheduled or reservationless.
Right-click a Microsoft Skype for Business contact (from the
contact list, from the search results, from the conversation
history, etc.) and share a content (document, screen, file) with
OpenTouch Conversation control pane is automatically

started when you start Microsoft Skype for Business. The
OpenTouch Conversation authentication window appears at
the first connection to Skype for Business or if the password is
not stored. OpenTouch Conversation is automatically stopped
and the control pane is closed when you exits from Microsoft
Skype for Business.
- Single Sign On (end-user authentication is based on
Windows desktop login to a domain; designed around Active
Directory with Kerberos environment to achieve Windows
desktop SSO)
- LDAP/LDAPS
- RADIUS
Access OpenTouch Conversation settings for personal and

business numbers, call overflow, alerts and sounds, audio and
video management...
OpenTouch Conversation for Microsoft Skype for Business can

be installed from a .msi or .exe file (exe is recommended for
test environments or labs).
Microsoft Skype for Business users can be homed on-premises
or to Skype for Business Online (part of Microsoft Office 365).
Microsoft Skype for Business users can be homed on-premises

or to Skype for Business Online (part of Microsoft Office 365).
Route call to voicemail when Skype presence is set to "Do Not

Disturb" or "Busy"
OpenTouch complements Microsoft Skype for Business
collaborative workspace (with Standard CAL) with enterprise
telephony, voice messaging, phone presence, conferencing
and content sharing through an external control pane.
Thanks to this client-based integration, organizations that
have deployed Microsoft Skype for Business for IM and
Presence will benefit from Alcatel-Lucent Enterprise business
telephony extensive feature set and reliability, as well as
comfortable audio on deskphones and wireless phones.
OpenTouch integration with Microsoft Skype for Business

relies on Skype for Business capabilities for managing contacts
and groups of contacts.
Use Skype for Business lookup capabilities (Skype for Business

users, Outlook users, Active Directory users) for searching
contacts.
OpenTouch integration with Microsoft Skype for Business

relies on Skype for Business capabilities for sending and
receiving instant messages.
COMMENT OTC PC Win. OS OTC PC Mac OS
X X
(*) Even if you are already engaged in a conversation. X X
X X
X X
Parameter is automatically deactivated if you are using a X X

headset or speakerphone for example, and activated if you
are using the microphone and speakers of the computer.
X X
X X
X X
X X
X X
Quality indicator levels are as follows: excellent, great, X X
medium, poor, low and bad.
X X
X X
X X
X X
X X
Baseline profile. X X
Levels 1.3, 3 and 3.1.
The administrator can select the maximum video encoding

quality used by each OTC.
* Low, level 1.3, corresponding to CIF format 352x288 - 30 f/s
* Medium, level 3.0, corresponding to SD format (720x576 -
25 f/s) or to VGA format (640x480 - 33 f/s)
* High, level 3.1, corredponding to 720p HD format (1280x
720 - 30 f/s)
X X
OTC PC encodes the video, regarding the managed video

quality grade and also of regarding the video format captured
by the webcam. For instance, if the webcam is not HD, even
with a High profile, OTC PC will not sent an HD video flow. In
case of poor quality network connection, OTC PC could also
decide to downgrade the encoding video quality to adapt it to
the available bandwidth.
OTC Mac decodes video up to high quality grade (HD), but

encodes video only up to Low quality grade.
X X
X
X X
X X
1 frame. X X
X X
In a peer-to-peer conversation, the video would be symetric X X
in general (it means low quality grade between OTC Mac and
the other party).
The asymmetry in quality could occur in a scheduled
conference. If an OTC Mac and an OTC PC are connected to a
scheduled video conference:
* OTC Mac will display an HD video resolution (sent by OTC
PC)
* OTC PC will display a CIF video resolution (sent by OTC Mac)
X X
(*) Even if you are already engaged in a conversation. X X
A video feed from your webcam is automatically displayed to X X

check your device.
X X
X X
X X
Desktop migration without disruption X X
X X
X X
X X
Search contacts in: X X

- LDAP directories
- OpenTouch contact database
- OmniPCX Enterprise contact database
Server contacts can be merged by administration tasks
(strongly recommended).
X
X X
A default avatar is displayed if the contact picture cannot be X X

retrieved or does not exist.
X X
X X
X X
A notification (call toast - depending on the application or X X

device) is displayed when receiving a phone call. This
notification remains visible until an action is performed.
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
The routing profile is stored locally (not synchronized X X

between clients).
Device used for making calls can be one of the following: X X

- Personal Computer
- Deskphone (if associated to the user)
- Mobile (if associated to the user)
- Home phone (if defined by the user)
- Any other phone number
Devices that will ring when receiving a call can be:

- Personal Computer
- Deskphone (if associated to the user)
- Mobile (if associated to the user)
- Home phone (if defined by the user)
- Any phone number
User can also select a unique destination route:

- Voice mail
- A user of the OpenTouch system (calls will be forwarded to
this user according to his routing profile)
The routing profile is stored locally (not synchronized

between clients).
Select between your: X X
- Office phone
- Personal Computer
- Colleague phone
- Professional mobile
- Home phone
- Personal mobile
- Or any other number (e.g. phone set in a meeting room).
X X
The routing profile is stored locally (not synchronized X X

between clients).
X X
X X
X X
X X
X X
X X
X X
You cannot merge an ad-hoc conversation with a scheduled X X

conference.
X X
X X
X X
X X
X X
X X
X X
X X
X X
Shortcut can be specified in user settings. X
X X
X X
Use cases: X X
OXE prefixes like “Do Not Disturb” (this kind of OXE prefixes
require secret code entry)
any forward prefixes
call to VM
join conference
set features lock (*77)
X X
X X
X X
X X
Refer to Supported Endpoints tab for the full list. X X
Refer to the DeskPhones tab (Call control section) for

supported services with deskphones.
X X
X X
A voicemail box is required. X X

A voicemail box is required. X X
X X
X X
X
You can not transfer an ad-hoc conversation to a scheduled X X
conference.
Not a generic feature.
X X
X X
X X
X X
X X
Need that the OTC-PC audio device is the same as the sytem X
defined default device.
X X
X X
X X
X X
X X
X X
Cyclic and Sequential modes are supported. X X

Parallel mode is not supported (the devices cannot be
multiline in a parallel group).
Cyclic and Sequential modes are supported. X X

Parallel mode is not supported (the devices cannot be
multiline in a parallel group).
X X
OXE network is supported (manager on OXE 1 and assistant X X
on OXE 2)_x000D_
OT network is not supported
X X
X X
Roles of group members are as follows: X X

- Supervisor: an administrative user that supervises other
users in a group and that is able to pick up calls. Such user is
notified of all incoming calls in a group.
- Supervised: an administrative user that is supervised by
supervisors.
- Supervisor/Supervised: an administrative user that is
supervised by supervisors, that is able to supervise other
users in a group and pick up calls. Such user is notified of all
incoming calls in a group.
X X
X X
A supervisor may: X X
- Display a pop-up notification. Supervisor sees who is calling,
the called party (supervised user) and is able to pick up the
call.
- Play a sound.
X X
X X
X X
X X
X X
X X
X X
X X
X X
Supported use cases:

UC1 : peer-to-peer video call.
UC2: join OTMS conference with video.
Note: ad-hoc video call is not supported.
Typical use case:

- Make an audio call.
- Escalate to video.
- Hold/retrieve the active video call.
- Control your priv
A notification (toast, depending on the application or device) X X

is displayed when receiving a video call. The toast remains
visible until an action is performed.
X X
X X
X X
X X
PIP can be turned off. X X

X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
During a chat session: X X

- Share a content with co-workers.
- Annotate the document you are sharing.
- Publish files, so that participants can download them.
X X
X X
During a chat session: X X
- Share a content with co-workers.
- Annotate the document you are sharing.
- Publish files, so that participants can download them.
X X
X X
X X
X X
X X
X X
X X
X X
Presence state cannot be changed if user is engaged in a X X

conversation.
- Calendar integration is enabled by the administrator, either X X

on an individual basis or for groups of users.
- Function is limited to favorite contacts.
X X
X X
X X
X X
Visual voicemail is available for following messaging X X

infrastructures:
* Unified message store based on the email server
- Microsoft Exchange
- Google Gmail
* Embedded voicemail store of OpenTouch
This is also called Message Waiting Indication (MWI). X X
X X
X X
Greetings are managed through specific GUI. X X
Welcome greetings are as follows:

- Standard (subscriber name or extension number)
- Personal (internal calls can be differentiated from external
calls)
- Absence (for longer out of office periods - message deposit is
discouraged)
- Alternate 1, Alternate 2 (quick adaptation to a specific
recurrent business situation, for instance "in a meeting" ,
"out to lunch").
X X
For Connection users, this may be subject to management on X X
OmniPCX Enterprise side.
X X
X X
X X
X X
X X
User can: X X
- Draw freehand, highlight a specific area, or draw lines and
rectangles to annotate the document.
- Remove annotations or remove all annotations from current
page.
- Change the color.
- Change the size.
- Use a virtual laser pointer and drag the pointer across the
document.
X X
X X
X X
X X
X X
Any leader can prime the sharing without changing the X X

current view for other participants.
X X
X X
X X
X X
X X
X X
X
X X
Digits only. X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
Single URL sent to all invitees of a meeting by the organizer X X

regardless of invitees role (Leader or Participant), as defined
by the Organizer when scheduling the meeting.
X X
X X
Following meeting parameters are not synchronized: X X
- Recurrence pattern
- Meeting type
- Meeting profile
- Time zone
- Attached documents
There is no synchronization in OpenTouch if an Exchange
invitation is declined.
X X
X X
X X
X X
X X
Description of custom actions is based on a JavaScript file X X

(JSON file). During the startup phase, OpenTouch
Conversation application checks that this file is available (as
well as resources) and load accordingly the custom items.
Define a button with associated icon, tooltip and action. X X
For each function, define a menu item with associated icon, X X

label and action.
For each function, define a menu item with associated icon, X X
label and action.
Define: X X
- A new action when receiving an audio call.
- A new action when answering the audio call.
- A new button with associated icon, tooltip and action.

X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
When a new version of the application is available on the
OpenTouch server, User can decide to:_x000D_
- Automatically install the update.
- Ask before installing the update._x000D_
- Not install the update.
OTC+ replaces the previous OTC iPhone application.

This FL refers to the new OTC+ app.
X X
Home, Hotspot and Enterprise WLANs. X X
Home, Hotspot and Enterprise WLANs. X X

X X
X X
X X
Equipment must be compliant with following technical X X

requirements:
- https Reverse Proxy service configured to associate a
certificate with a public IP address.
- Import of SSL keyrings and CA certificates.
- Hostname or domain name based on SSL certificates.
- Proxy supports portal mode optimization.
- http basic and cookie based authentication based on
AD/LDAP or RADIUS.
- Powerful and flexible CPL policy.
- http header rewriting.
- Cookie sharing between the different FQDNs.
- SSL rule modification to ignore hostname mismatch.
- Support of “split brain” DNS architecture, where the public
FQDN published on the WAN side is the same than the one on
the Intranet
Blue Coat and NGINX, partners recommended by ALE.
Blue Coat, partner recommended by ALE:

- Blue Coat Reverse Proxy provides a secure, flexible and
scalable platform to enable the mobility solutions to more
effectively optimize their unified communications services
offering to enterprise customers.
- “Set and forget” appliance, quick to deploy and easy to
manage.
- Complete logging and reporting.
- Great flexibility for authentication methods allowing
compliance with IT policies.
Supported ProxySG appliances from Blue Coat:

- SG300-10 (150 recommended users for SSL connections)
NGINX, partner recommended by ALE:

X X
The voice traffic (SIP for signaling and RTP for audio) is X X
managed by the SBC (OpenTouch SBC), which solves NAT
traversal issues and ensures security at the applicative level.
This traffic is secured from the OpenTouch application
towards the SBC by using SIP over TLS and SRTP.
- Voice traffic is unencrypted (SIP/RTP) from the SBC towards
endpoints and the OpenTouch server.
X X
X X
Scheduled conference is closed and a manual re-connection is X X
required.
What happens when switching to the OpenTouch backup

server:
- Communications in Softphone mode: calls already
established are maintained and are still displayed in
OpenTouch Conversation app.
- Communications in Deskphone control mode: calls already
established are maintained but are no longer displayed in
OpenTouch Conversation app.
- Communications in mobility mode (aka “Nomadic”): calls are
ended. User falls back to the Deskphone control mode.
- Instant Messaging communications: IM sessions are ended.
- Scheduled conferences: conference sessions are ended.
X
X
X
X
X
X
20/30 UC, 40/80 UC, 65/75/75e X
X
X
X
X
X
X
X
X
X
X
X
3210 and 3220 X
3215 and 3225 X
310 and 320 X
315 and 325 X
X
510 and 520. X
5210 and 5220 X
Blackwire 710, 720 X
X
515, 525, 535 and 545 X
715 and 725 X
410, 420, 430, 440 and 445 X
710, 720, 730, 740 and 745 X
X
X
X
X
X
X
DW Office, DW Pro1, DW Pro2 X
X
MB Pro1, MB Pro2 X
X
230, 260 X
630, 660 X
30, 40, 45, 60, 70, 75 X
SD Office, SD Pro1, SD Pro2 X
X
X
X
X
Calisto 610 and 620. X
X
SP10, SP20 X
Version 6 and upper (it is strongly recommended to use the

latest version).
latest version).
Version 80.0.361.62 minimum
Version 10 and upper.

latest version).
X
Installation by email or through a web site requires an
application file (.apk).
Following UC services are installed for Microsoft Office X
2010/2013/2016 (32-bit and 64-bit versions) applications:
- Click-to-call/video/chat and presence for Office apps
- Telephony and Voice messaging for Outlook
- Contact search from Outlook personal contacts
- Conference scheduling for Outlook - from R2.1 on
OpenTouch Conversation also installs Microsoft Visual C++

2013 Redistributable Package (from R2.1 MD1 on) on a
computer that does not have Visual C++ 2013 installed.
Notes:
- Microsoft Outlook must be stopped during the installation of
the application.
- Plantronics Unified Runtime Engine (Spokes) SDK version 2.8
must be installed for interacting with Plantronics devices for
call control support (take a call, hang up a call, turn On/Off the
microphone).
Requires: X
- Microsoft .NET Framework 4.5.
- Microsoft Visual Studio Tools for Office (VSTO) 4.0 Runtime.
Requires: X
Requires: X
Requires: X
Following services are supported: X

- Exchange unified messaging
- Exchange calendar synchronization for OpenTouch meetings
- Exchange calendar presence
- Skype for Business integration
- Outlook add-ins
- Office integration
Requires: X
Requires: X
Requires: X
Requires: X
Requires Microsoft .NET Framework 4.5. X
Requires Microsoft .NET Framework 4.5. X
X
Refer to the Device White List document available on the
Business Portal (access to Technical Documentation Library)
for the supported devices (reference 8AL90822AAAA).





By pairing with mobile phones running Android version 5.0 or

newer, Android Wear provides mobile notifications into a
smartwatch form factor.
https://en.wikipedia.org/wiki/IOS_12

https://en.wikipedia.org/wiki/IOS_13

macOS High Sierra (10.13) X

macOS Mojave (10.14)
macOS Catalina (10.15)
- Professional Edition and Enterprise Edition. X

- Desktop mode. Touchscreen mode is not supported.
Professional Edition, Enterprise Edition and Ultimate Edition. X

- 32-bit edition from R2.0.1 on.

For Windows Server 2012/2012 R2/2016/2019 X
- Hardware prerequisites: 'Citrix Virtual Desktops' server must
have enough CPU, RAM, disk space and network bandwidth
for each concurrent user. Performance depends on the tasks
that are being performed, and on the hardware, software and
networking setup. Refer to the Citrix guidelines.
- Conference scheduling add-in for Microsoft Outlook 2010,

2013, 2016 and 2019
- Telephony & Messaging add-in for Microsoft Outlook 2010,
2013, 2016 and 2019
- Microsoft Office integration for versions 2010, 2013, 2016
and 2019
OpenTouch supports the running of following

applications/integrations:
2013,2016 and 2019
2013, 2016 and 2019
- OpenTouch Conversation app control pane for Microsoft
Skype for Business
Teams
- Conference scheduling add-in for Microsoft Outlook 2010, X

2013, 2016 and 2019
2013, 2016 and 2019
and 2019
OpenTouch supports t
Caution: Desktop and Application publishing mode do not X
support the same level of features. Refer to VDI sheet in this
workbook
2013, 2016 and 2019
2013, 2016 and 2019
and 2019
OpenTouch supports the running of following

applications/integrations:
2013,2016 and 2019
2013, 2016 and 2019
Skype for Business
Teams
Restriction: the VoiceMail can only be listen on the defaut X

speaker from the local desktop
This Chrome extension relies on OpenTouch Conversation X

One or OpenTouch Conversation for PC application for placing
calls.
Call is placed through the device set for launching calls in your X
Select the number to dial if the contact owns several phone
numbers.
Select the number to dial if the contact owns several phone
numbers.
X
X
X
X
Same languages as OpenTouch Conversation application. X
Support of Microsoft Office 365. X
Services are available if OpenTouch application is started. X
- User can select the phone number to dial if the contact owns X
several numbers.
- Application will use the device set for placing calls.
An OpenTouch IM window is opened when action is X

performed.
With Office 2013/2016. X
Presence is provided by the OpenTouch server. X

User can also search for a contact in Microsoft Global Address
List (GAL) and check the presence of this contact.
With Office 2013/2016. X
X
X
X
X
Single Sign On (end-user authentication based on Windows X

desktop login to a domain) is not supported.
X
X
X

- Requires the installation of an add-in on the computer. X

- Conference scheduling service does not support remote
connections via Reverse Proxy/SBC network border elements.
According to the OpenTouch system policy, you may be X

prompted for entering passwords for the audio meeting,
online meeting, or both. It is up to you to add these
passwords into the body of the appointment or to send them
separately to the attendees.
Note: "Create conference" action is no longer available in Mail
view from version 2.1 on.
In meeting options, set Leader and Participant roles (the X

leader access code shall be sent separately to the invitees that
have been promoted).
The phone number to dial can be selected if several numbers X

are available for that contact (numbers are retrieved from
Outlook Personal Folders).
Phone numbers that can be displayed (up to 5 menu items)
are as follows (in this order of priority): “Business”, “Business
2”, “Home”, “Home 2”, “Mobile”, “Other” and “Assistant”.

are available for that contact.
are available for that contact (numbers are retrieved from the
Outlook Personal Folders or from the Exchange Global
Address List).
User option in settings. X
User option in settings. X
X
X
X
X
X
MWI is synchronized (read/unread state) when following X
messaging system is used:
- Unified message store based on the email server (Microsoft
Exchange Server) - IMAP4 mode is however not supported.
- Embedded voicemail store of OpenTouch system.
Function is available with the unified messaging store based X

on the email server.
X
X
Messaging features apply for messages placed into the Inbox X
folder (they do not apply for messages pushed or forwarded
into an other folder through filtering rules for example).
X
X

Requires: X
- The installation of an add-in on the computer.
- That the OpenTouch application is installed and running.
Available in Softphone mode. X
- See your future meetings, active conversations and past X

conversations
- Filter the conversation history to see new events only
- Suppress the whole conversation history
- Mark all new events as read
X X
The call toast remains visible until an action is performed. X
Presence information is exchanged between the OpenTouch X

OpenTouch client application and the Microsoft client
application.
A list of phone numbers is displayed if the contact owns X

several numbers.
Set the device used for placing calls and devices that will ring. X
Current device for outgoing and incoming voice

communications can be:
- Deskphone
- Personal Computer (for voice over IP)
- Home phone
- Any other number (e.g. mobile, wireless phone, colleague
phone)
Available in Softphone mode. X
X
X
X
X
X
- Check the new voice messages X
- Listen to the messages
- Suppress the messages
- Call the voicemail (for greetings and personal options)
A notification pops up on the screen when someone wants to X

share a content with you.
X
Following Microsoft software components must be available X

(or installed) on the computer:
- Microsoft .NET Framework 4.5
Control pane is attached by default to the Microsoft X

application but can be detached and used as a separate pane.
From the Microsoft Skype for Business chat window, you can: X
- Start an OpenTouch audio call
- Start an OpenTouch video call on your computer
- Start an OpenTouch content sharing
OTC PC Tablet Surface Pro OTC PC Comment
X When using voice over IP
X When using voice over IP.
X When using voice over IP.

AEC of Mac OS X when using the built-in micro.
X Framing 20, 30 and 40 ms
X Framing 20, 30 and 40 ms
X Encrypted using AES-128-CM.

Authenticated using HMAC-SHA1.
X Encrypted using AES-128-CM.
Authenticated using HMAC-SHA1.
X Up to 40 x frame size
X Acoustic Echo Cancellation (AEC) is available for narrowband co
X Available for wideband and narrowband codecs.
X
X
X
X
X
X
X Simplified contact: firstname, lastname and telephone number.

X
X
X
X Windows OS: search is performed on personal Microsoft Outlook contacts and favorite
Mac OS: search is performed on favorite contacts.
X
X
X From a contact card, you can usually:

- Start an audio call
- Start a video call
- Send an instant message
- Send an email
- Share a content
- Create a meeting with this contact
X Contact picture can be retrieved either:
- From OpenTouch server
- Or from corporate directories (LDAP directories)
- Or from Microsoft Outlook contact folders (Windows OS)
X An ABC list can be used for quickly searching for a favorite cont
X - From a Microsoft Outlook contact (Window OS): "Business", "Business 2", "Home" an
- From an LDAP directory: business number and mobile phone.
X User can take the call if the device that is ringing is the offi
X Chat session remains active
X
X User is able to suppress the notification.
X Not available in multi OXE network
X Activate call forwarding to:

- Voicemail
- Predefined numbers (professional mobile, colleague, personal mobile, home phone)
- Any other number.
X Activate call forwarding to:
- Voicemail
- Predefined numbers (professional mobile, colleague, personal mobile, home phone)
X
X
X Select between your:

- Office phone
- Personal Computer
X A visual indicator shows you the device that is used for placing c
X Identification is based on:

X - OpenTouch users database.
X
X
X Function is limited to a 3-party conference call with no video ca
X Divert the call to:

- Voicemail box
- A predefined device such as colleague phone.
X A keypad is automatically opened when you reach for example a
X In case of multiple calls, other calls will remain on hold when en
X When using voice over IP, switch the speakers from the primary
X
X Support of 2 active calls per line by default, with a maximum of 6 simultaneous active
Support of multiple calls is available in Softphone mode.
X For voice over IP calls.
X Support of 8001 deskphone.

Application monitors all calls performed on your business devices, as well as your hom
X - User's business phone is the Personal Computer.

- Voice over IP communications are SIP-based with narrowband audio codecs.
- Use integrated call control features for Plantronics and Jabra audio devices, including
X
X A visual indicator is displayed when the call is being recorded.
Recording is limited to peer-to-peer communications.
X Use the conversation history
X
X
X Predefined phone number can be for example the professional
X Windows 10
X
X
X
X
X
X
X
X
X
X
X
X Removing a record from the history will suppress all conversati
X
X Filtering on missed events from R2.1 MD1 on.
X Call duration.
Manager/Assistant:
X - The conversation wall stores all conversations, either one-to-one sessions or confere
- Conversations are grouped per user: a single contact card includes all conversations
- Go quickly to the most recent event in the conversation history.
- Random colored avatars (up to 6 different colors) are used for displaying contacts th
X Missed calls, missed chats, new voice messages, and call back r
X Check new voice messages, missed calls, callback requests and
X Audio first then video escalation
X Audio first then video escalation. Chat session remains active.
X
X
X PIP can be moved on the screen from R2.1 MD1 on.

X
X Use the mouse wheel.
X Audio first then video escalation
X Multi-party video call only when joining a scheduled meeting
X An alert pops up on the screen (with the first characters of t

X A toast window is displayed when you receive a voice call.
X A new session (from R2.2 on) is created for the voice communic
X
X
X Through the conversation history.
X When minimized on the taskbar, chat session will blink when n
X See that contacts are free or busy.

X Presence for favorite contacts everywhere in the app.
Presence for non-favorite contacts when opening the contact card only.
X
X
X
X Open the contact card and use the media you want to reach yo
X
X Play on phone: the device used for placing calls is used for list
X Laser pointer is available.
X
X
X When joining a scheduled meeting
X Use the mouse wheel.
X Retrieve documents shared in meetings or pushed in future me
X An alert pops up on the screen when someone wants to share a
Restriction: only for Windows PC to Windows PC.
X Document presentation:
X High resolution display (120 to 320 dpi)._x000D_
X Password policy can be displayed
X Password policy can be displayed
X
X
X
X Unmute all participants.
X Enter or pick a phone number from a list (up to 10 numbers can
X Use the device you have set for placing calls.
X - Personal Computer is used to join a meeting.

- Join a meeting including video.
- No video for Mac OS.
X Set standard parameters (name, profile, date, hour, recurrence, etc.), add people (with
When a meeting has been scheduled, user can see the details of the conference (URL,
X
X
X The Outlook conference plugin supports VPN less mode and use
X
X
X - Send the meeting details (URL, phone numbers, SIP URI, access codes).
- Include or not the Leader access code.
X
X
X Lastname first by default.
X Vertical "compact" is the default mode.
X Option is deactivated by default.
X Option is deactivated by default.
X A tutorial provides a quick overview of the main functions.

X
X Option is activated by default.

X Option is activated by default.
X From R2.1 MD1 on.
X User can define a colleague phone (from R2.1 MD1 on), a prof
X User can upload and manage up to 16 pictures or avatars.

X
X From R2.1 MD1 on. Low level debugging information is set by de

X
X
X
X TLS 1.2
X When connecting for a remote access, application checks that th

X
X TLS 1.2
X
X Native HA for new sales no more available. Need to use VMware (without service conti
- Refer to the note attached to this cell.
X
X
X
X Plantronics devices:
- Requires Plantronics Hub 3.6 or later software.
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X Refer to the note attached to this cell.

X
X OpenTouch control pane can be detached from the Microsoft ap
X OpenTouch control pane can be detached from the Microsoft ap
X
X Requires Microsoft .NET Framework 4.5.

X Refer to the dedicated VDI sheet

X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X Action is not available if the Microsoft Office integration is runn
X Action is not available if the Microsoft Office integration is runn

X
X
X
X
X
X
X
X Message is played through the device used for placing calls.
X
X
X
X
X
X
X From your OpenTouch application, define where calls will be ro
X
X
X
X
X
X
X
X
X
X
X Use IM from Skype for Business each time IM is proposed in the application:
-From toast window
-From contact card
-From conversation window
OTC PC One Win. OS OTC PC One Mac OS OTC PC One Tablet Surface Pro
X X X
X X X
X X X
X X X
X X X
X X X
X X X
X X X
X X
X X X
X X X
X X X
X X X
X X X
X X X
X X X
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X X
X X
OTC PC One Comment OTC Smartphone iPhone
X
X
X
Simplified contact: firstname, lastname and telephone number. X
Windows OS: search is performed on personal Microsoft Outlook contacts andXfavorite contacts.
Mac OS: search is performed on favorite contacts.
X
X
X
X
Contact picture can be retrieved either: X

- From OpenTouch server
- Or from corporate directories (LDAP directories)
- Or from Microsoft Outlook contact folders (Windows OS)
An ABC list can be used for quickly searching for a favorite cont X
- From a Microsoft Outlook contact (Window OS): "Business", "Business 2", "Home"
X and "Mobile".
- From an LDAP directory: business number and mobile phone.
There is no toast on an incoming audio call. X
X
User is able to suppress the notification. X
Not available in Multi OXE network
X
X
Select between your:

- Office phone
- Personal Computer
X
Identification is based on: X

- OpenTouch users database. X
Divert the call to the voicemail X

X
In case of multiple calls, other calls will remain on hold when en X
X
X
X
Support of 8001 deskphone. X

Application monitors all calls performed on your business devices, as well as your home phone or any other phone numbe
X
X
Use the conversation history. X
X
X
X
X
X
X
X
X
X
Removing a record from the history will suppress all conversati X
X
Filtering on missed events. X
Call duration. X
- Conversations are grouped per user: a single contact card includes all conversations
X for that user, thus avoiding multiple
- Go quickly to the most recent event in the conversation history.
- Random colored avatars (up to 6 different colors) are used for displaying contacts that cannot be identified or contacts w
Missed calls, missed chats, new voice messages, and call back r X
Check new voice messages, missed calls, callback requests and X

An alert pops up on the screen (with the first characters of t X
X
A new session is created for the voice communication. X
X
X
Through the conversation history. X
When minimized on the taskbar, chat session will blink when n
X
Presence for favorite contacts everywhere in the app. X
X
Open the contact card and use the media you want to reach yo X
X
Laser pointer is available.

When joining a scheduled meeting.
Use the mouse wheel.
Retrieve documents shared in meetings or pushed in future me
An alert pops up on the screen when someone wants to share a
Document presentation:
- High resolution display (120 to 320 dpi)._x000D_
Password policy can be displayed. X
Password policy can be displayed. X
X
Unmute all participants.
Enter or pick a phone number from a list (up to 10 numbers can
Use the device you have set for placing calls. X
Refer to the note attached to this cell. X
X
X
X
- Send the meeting details (URL, phone numbers, SIP URI, access codes).
- Include or not the Leader access code.
X
X
Lastname first by default. X
Vertical "compact" is the default mode from R2.1 on.
Option is deactivated by default.
Option is deactivated by default.

Option is activated by default. X
Option is activated by default.
User can define a colleague phone, a professional mobile pho X
User can upload and manage up to 16 pictures or avatars. X

X
Low level debugging information is set by default when starting X

X
X
X
TLS 1.2 X
When connecting for a remote access, application checks that th X

X
X
Native HA for new sales no more available. X
Need to use VMWare
X
X
X
X
X
X
Refer to the note attached to this cell.
X
X
Requires Microsoft .NET Framework 4.5.

Refer to the dedicated VDI sheet


OTC Smartphone iPhone Comment OTC Smartphone Android
Adjust the volume of speakers and ringer (native functions). X
Native function of the device. X
Framing 20, 30 and 40 ms.
Encrypted on public Internet leg (up to WAN SBC).

X
Acoustic echo cancellation for VoIP based on native dedicated
For G.711 and G.729.
Marking QoS information into voice packets (RTP/RTCP): Layer

The corresponding local contact is deleted. X
X
X
Contact picture: local source has highest priority (vs corporate X
Business number and professional mobile phone. X
Use of the native call screen when call is received over the Cel X
Use of the native function of the device. X
X
X
Display of corresponding call routing label and dedicated icon ( X
Use the field "Other number". X

Also via QR Code capability.
X
X
X
X
Function is limited to a 3-party conference call. X
Divert the call to the voicemail and other predefined numbers X

X
X
X
X
Basic and one-shot Remote Call Control (RCC) on a physical phone set or phoneXnumber.
From only main device (i.e. selected primary device)
X
X
Use of the native function of the device. Available in cellular m X

Convert the ringtone file to a .wav format. X
X
X
QR Code only. X
No NFC due to iOS restriction
X
X
Manager only X
Manager only X
Manager only X
X
X
X
Missed calls only. X
X
X
X
Only the initiator of the chat can launch the call. X
Copy text to clipboard for further processing such as email X
X
X
Use of native emoticons X
See that contacts are busy X

Presence for favorite contacts everywhere in the app. X
X
X
X
X
Under IT Manager policy if any. X
Under IT Manager policy if any. X
X
X
Safari only X
Audio and IM (no video and content sharing). X
Note: audio and IM as 2 distinct sessions
Use of the native notification mechanism. X
No recurrence pattern. X
X
X
X
X
X
Native function of the device. X
Portrait mode only.

Use of the native language setting. English is used by default if
User can define a colleague phone, a home phone and anothe X
Picture can be retrieved from the camera roll. X

X
Log file can be sent by email. X

When a new version of the application is available on the app store, user can decide
X to:
- Postpone this update.
Yes when using voice in Cellular mode, No when using VoIP. X

http://en.wikipedia.org/wiki/Comparison_of_IPv6_support_in_operating_systems.
- Under control of iOS. X

- No capability to trigger an automatic switch to the specified SSID.
- No access to RSSI level.
Corporate WLAN and Home Wi-Fi X
X
X
TLS 1.2 X
X
Encrypted on public Internet leg (up to WAN SBC).
SIP TLS and SRTP on public Internet leg. X
TLS 1.2
SIP TLS and SRTP over public leg.
Make call, receive call, voicemail via TUI, no call routing profil X
X
X
Part number 3BN67215WW X
Via Bluetooth. X
Via Bluetooth. X
Via Bluetooth. X
Via Bluetooth. X
OTC notifications are pushed on Apple watch based on Apple
Single binary covering both Connection and Conversation profi
X
X
X
OTC Smartphone Android Comment OTC Web
Adjust the volume of speakers and ringer (native functions).
Native function of the device.
Framing 20, 30 and 40 ms. X
Encrypted on public Internet leg (up to WAN SBC). X
X
X
Acoustic echo cancellation for VoIP based on Android API (med X
For G.711 and G.729. X
Marking QoS information into voice packets (RTP/RTCP): Layer 3 TOS and
X DSCP centrally managed by OmniVista 8770.
The corresponding local contact is deleted.
Contact picture: local source has highest priority (vs corporate
Business number and professional mobile phone.
Incoming cellular or voice over IP calls are directly managed by
Use of the native function of the device.

Display of corresponding call routing label and dedicated icon (
Use the field "Other number".

Also via QR Code and NFC capabilities.
Function is limited to a 3-party conference call.
Divert the call to the voicemail and other predefined numbers.

X

Basic and one-shot Remote Call Control (RCC) on a physical phone set or phone number.
From only main device (i.e. selected primary device)
Use of the native function of the device. Available in cellular

Convert the ringtone file to a .wav format.

Capability to transfer the active call from your deskphone to
Manager only
Manager only
Manager only
Missed calls only.
X
Only the initiator of the chat can launch the call.
Copy text to clipboard for further processing such as email X
X
X
Use of native emoticons or OpenTouch emoticons X
See that contacts are busy

Presence for favorite contacts everywhere in the app.
X
X
X
X
X
X
X
X
X
Under IT Manager policy if any.
Under IT Manager policy if any.
X
X
X
X
Chrome only
Audio and IM (no video and content sharing). X
Note: audio and IM as 2 distinct sessions
Use of the native notification mechanism.

X
X
X
Native function of the device.
Portrait mode only.
X
Use of the native language setting. English is used by default if
User can define a colleague phone, a home phone and anothe
X
Picture can be retrieved from Gallery or an application (when X
X
Log file can be sent by email. X

When a new version of the application is available on the app store, user can decide to:
- Postpone this update.
Yes when using voice in Cellular mode, No when using VoIP. X

http://en.wikipedia.org/wiki/Comparison_of_IPv6_support_in_operating_systems.
- Under control of Android OS.

- No capability to trigger an automatic switch to the specified SSID.
- Access to RSSI level.
Corporate WLAN and Home Wi-Fi X
X
TLS 1.2 X
X
Encrypted on public Internet leg (up to WAN SBC). X
SIP TLS and SRTP on public Internet leg. X
TLS 1.2 X
SIP TLS and SRTP over public leg.
Make call, receive call, voicemail via TUI, no call routing profile
X
Part number 3BN67215WW
Via Bluetooth.
Via Bluetooth.
Via Bluetooth.
Via Bluetooth.
OTC notifications with corresponding action(s) are incoming call
X
X
Single binary covering both Connection and Conversation profi

X
X
X
X
OTC Web Comment
Audio using WebRTC.
DTLS for keys exchange.
SIP over WSS.

Browser dependent as media is embedded in the browser (WebRTC).

Relies on browser embedded media (WebRTC).
Relies on browser embedded media (WebRTC).

For a private chat.
Private chat with any conference attendee.
Private chat with any conference attendee.
For a private chat.

Global chat with all conference attendees.
A pop-up appears for a few seconds in the conference windows and the chat icon is highlighted.
Publishing your screen to other meeting attendees requires a SW to be installed.
Screen sharing is available for Microsoft Windows OS, with Google Chrome and Mozilla Firefox.
Not possible on Surface Pro
By placing an audio call.

Unmute all participants.
Audio, IM and content sharing (no video).

Includes the SIP URI information.
TLS 1.2
WebRTC access
SIP over WSS (Web Socket Secure).

Seen as network impairment recovery.
WebRTC supported.
WebRTC supported.
WebRTC supported.
OpenTouch Release 2.6
Citrix Apps and Desktops

VMWare Horizon 7.0 to 7.9
7.9 to 7.19
Desktop Application Desktop

publication publication publication
RCC Mode OK OK OK
MS IM Provider OK OK OK
MS Telephony Add-In (3) OK OK OK
MS Conference Add-In (3) OK OK OK
Document Sharing (1) OK OK OK
Desktop sharing (2) OK OK OK
Gmail integration OK OK OK
Skype Integration OK OK OK
Teams Integration OK OK OK
Voip OK OK OK
Windows Systray Ok Ok OK
Search bar in deskband OK Not supported OK
Select to Call OK OK(5) OK(4)
Video OK OK OK
(1)Drag and drop from the local filesystem to the OTC conversation windows is not supported
(2)But it’s not possible to share the local desktop
(3)If the Microsoft software is started in the same session.
(4)By default Citrix clients don't handle any hotkeys. It requires a specific configuration.
(5)Works for applications started in the same session.
(6) MS Teams doesn't count RDS as a VDI environment, so the app can't be published (April'2020)
OpenTouch Release 2.6
Microsoft RDS
itrix Apps and Desktops 2016/2019 Microsoft RDS
Virtual Machine Windows 2012/2012R2/2016/2019
7.9 to 7.19
Based Session Based deployment
Deployment
Application Desktop Desktop Application

publication publication publication publication
OK OK OK OK
OK OK OK OK
OK OK OK OK
OK OK OK OK
OK OK OK OK
OK OK OK OK
OK OK OK OK
OK OK OK OK
OK OK OK Not supported (6)
OK OK OK OK
OK OK OK OK
Not supported OK OK Not supported
OK(4,5) OK OK OK(5)
OK OK OK OK
(April'2020)
SUPPORTED ENDPOINTS
R2.6.0
FLC1 FLC2 FLC3 FLC4

OpenTouch Software Clients
PC
Smartphone
Web
Remote Call Control

Softphone
Hardphone
IP
NOE
SIP SEPLOS
Digital Phone
NOE
Analog Phone
Handset
DECT Handset
A-GAP
WLAN Handset
NOE
Conference phone
IP
SIP SEPLOS
TITLE
OpenTouch Conversation for PC
OpenTouch Conversation One for PC

OpenTouch Conversation for Android Smartphone with SIM card
OpenTouch Conversation for Android Smartphone without SIM card
OpenTouch Conversation Plus (OTC+) for iPhone with SIM card
OpenTouch Conversation for Web
OpenTouch Voice Messaging Web
OmniPCX Enterprise IP Desktop Softphone
8078s Premium DeskPhone

8018 Premium DeskPhone
8088 Smart Deskphone
8068s / 8068 Premium DeskPhones
8028s / 8028 Premium DeskPhones
8008 / 8008G Premium DeskPhones
40x8 IP Touch Phones (4028 / 4038 / 4068)
40x8 EE IP Touch Phones (4028EE / 4038EE / 4068EE)
SIP SEPLOS

8008 / 8008G / 80008CE / 8008GCE Premium DeskPhones
8039 DeskPhone
8029 DeskPhone
8019 DeskPhone
Analog extension
8262EX DECT Handset
8262 DECT Handset
8242s DECT Handset
8232s DECT Handset
8212 DECT Handset
8128 WLAN Handset

8118 WLAN Handset
SIP SEPLOS
8135s Conference Phone
4135 Conference Phone
NEW
DESCRIPTION
OpenTouch Conversation for PC enhances collaboration and communication within the enterprise:
users benefit from multimedia conversations with high-quality voice and video, instant messaging,
presence, seamless session shifts and embedded collaborative sessions. OpenTouch Conversation
allows employees to find the right people, see if and how they are available, and collaborate using
their preferred method.
Available on the latest Microsoft Windows and Apple Mac OS X(*) platforms, OpenTouch
Conversation for PC works in any location (on company premises or off-site) with industry-standard
security mechanisms, ensuring clear and reliable communications.
OpenTouch Conversation seamlessly integrates with Microsoft® Outlook™, Microsoft® Skype for
Business™(*) and Microsoft Teams.
OpenTouch® also provides unified messaging support for Microsoft® Exchange™ and Google®
Gmail™.
OpenTouch Conversation One is the OpenTouch freemium client for computer that provides
essential UC elements such as presence, instant messaging and content sharing, besides deskphone
control.
OpenTouch Conversation One manages peer-to-peer conversations and is available for all
OpenTouch users.
Dual-mode mobility application for OpenTouch users.
OpenTouch users benefit from VoIP capability:

- Dual mode (Cellular voice/VoIP everywhere)
- Automated data roaming
- No handover scenario
- Fallback mode to cellular when data connection is lost
Pure mobile softphone application for OpenTouch users.

- Mono mode (pure VoIP)
- No fallback mode to cellular
Dual-mode mobility application for OpenTouch users.

- Dual mode (Cellular voice/VoIP everywhere)
- Fallback mode to cellular when data connection is lost
OpenTouch Conversation for Web is an HTML5 Web interface that provides a lightweigh access to
OpenTouch conferences with chat and document sharing capabilities.
OpenTouch Conversation for Web is available for OpenTouch users and anonymous users.
OpenTouch Voice Messaging Web allows users consulting and managing their voice messages via a
web based interface.
Application installed on a user’s desktop (PC or Mac). This application, fully-integrated telephony
solution completely replaces physical phones, when desktop connection is the preferred
communication mode. The IP Desktop Softphone emulates an Alcatel-Lucent 8068 Premium
DeskPhone.
IP device controlled by OXE


Digital device controlled by OXE

Analog interface to plug analog devices controlled by OXE.
DECT handset controlled by OXE.
Wireless handset controlled by OXE.

Wireless handset controlled by OXE.
COMMENT
* Minimum computer requirements to properly run the application are as follows:

- CPU type (or use a compatible processor): Intel Core i3, dual-core.
- Free physical memorydedicated to the application: 512 MB RAM (depending on the OS, at least
4 GB RAM are recommended for the machine).
- Hard disk with at least 256 MB of space available.
- Display: 1024x768 min screen resolution.
- Graphics Processing Unit (GPU): DirectX 11.
Ensure that your computer’s graphics adapter drivers are up to date (this will also prevent
memory consumption issues).
Ensure that DirectDraw Acceleration and Direct3D Acceleration are enabled on your
computer.
- USB ports (2.0 min) for cameras and audio devices
- Telephony for Voice over IP: microphone and speakers, headset with microphone, or
equivalent device(s) - Refer also to the supported audio devices
- Video: device supporting HD Video 1280 x 720 at 30 fps
Note that touchscreen systems are not supported.
How far your computer should exceed these requirements depends on how memory intensive the
applications are that you typically use. As with any application, the performance of OpenTouch
Conversation is affected by the other applications you are running concurrently. In this case, you
will need a faster processor and more RAM than the minimum specified.
* Performance:
- Voice over IP (VoIP) uses real time processing on your computer to transmit voice
communication. Nearly all other processes on a computer use sequential processing, meaning that
requests for system resources are processed as they become available. If resources are not
available to process VoIP actions, the quality of the communication degrades. Network bandwidth
availability can also have an impact on VoIP communications. The codecs used for VoIP encoding
can vary from using small packets for dialup connections with reduced voice quality to using larger
packets providing higher voice quality over broadband and high speed connections. If you
experience problems with VoIP beyond configuration problems, most can be solved by a system
upgrade, or by using a computer with higher specifications. If you experience a delay when
performing call handling functions, you should increase the processor speed and/or RAM of your
computer. If you are unable to increase processor speed or RAM, your only recourse is to not run
memory intensive applications concurrently with OpenTouch Conversation.
- Video quality is limited by the quality captured by the camera. Also, make sure that the latest
driver for the camera is used. Other factors that impact video quality include:
Refer to the Device White List document available on the Business Portal (access to Technical
Documentation Library) for the supported devices (https://businessportal2.alcatel-
lucent.com/8AL90822AAAB)
It requires an OT infrastructure including Apple Push Notification service (APNs). APNs use is forced
by Apple.
Refer to the Voice Messaging tab for the detailed list of available features.
Can be monitored/controlled by an application (e.g. PC app).

The following 3PCC services are supported:

- Monitor call
- Make call (only when the set is idle)
- Answer call (only if the device is not already in a call)
- Release call
- Divert an incoming call
- Overflow to voicemail
- Start / stop record
- Quit a 3rd-party conference
- Drop a participant
Note: the following 3PCC services are not supported:

- Transfer / hold / retrieve
- Send DTMF
- Merge call (a 3rd-party conference)
- End conference

- Monitor call
- Release call

- Send DTMF
- End conference

- Monitor call
- Release call

- Send DTMF
- End conference

Can be monitored/controlled by an application (e.g. PC app). Restrictions are as follows:

loudspeaker, hang-up/hang-on and exit from DTMF transparency cannot be managed.
Can be monitored/controlled by an application (e.g. PC app). Network roaming or campus mobility

is not supported.
is not supported.
is not supported.
is not supported.
is not supported.

REST API
R2.6.0
Category Type
Call control
Notifications
Resources
Communication log
Notifications
Resources
Conference
Notifications
Resources
Directory search
Notifications
Resources
Event summary
Notifications
Resources
Groups
Notifications
Resources
Instant Messaging
Notifications
Resources
Messaging
Notifications
Resources
Presence
Notifications
Resources
Routing management
Resources
Session management
Resources
Subscription management
Resources
User information
Notifications
Resources
Summary Method New
OnCallCreated
OnCallModified
OnCallRemoved
OnDeviceMuteFailed
OnDeviceMuteSuccess
OnDeviceStateModified
OnUserStateModified
/telephony/basicCall POST
/telephony/basicCall/answer POST
/telephony/basicCall/dropme POST
/telephony/calls GET
POST
/telephony/calls/{callRef} DELETE
GET
/telephony/calls/{callRef}/alternate POST
/telephony/calls/{callRef}/answer POST
/telephony/calls/{callRef}/attachdata POST
/telephony/calls/{callRef}/blindtransfer POST
/telephony/calls/{callRef}/callback POST
/telephony/calls/{callRef}/deviceLegs GET
/telephony/calls/{callRef}/deviceLegs/{legId} GET
POST
/telephony/calls/{callRef}/dropme POST
/telephony/calls/{callRef}/hold POST
/telephony/calls/{callRef}/merge POST
/telephony/calls/{callRef}/overflowToVoiceMail POST
/telephony/calls/{callRef}/park POST
/telephony/calls/{callRef}/participants GET
POST
/telephony/calls/{callRef}/participants/{participantId} DELETE
GET
/telephony/calls/{callRef}/recording POST
/telephony/calls/{callRef}/redirect POST
/telephony/calls/{callRef}/retrieve POST
/telephony/calls/{callRef}/sendDtmf POST
/telephony/calls/{callRef}/transfer POST
/telephony/devices GET
/telephony/devices/{deviceId} GET
/telephony/devices/{deviceId}/mute/{mute} POST
/telephony/devices/{deviceId}/pickup POST
/telephony/devices/{deviceId}/unpark POST
/telephony/incomingCallbacks DELETE
GET
/telephony/incomingCallbacks/{callbackId} DELETE
/telephony/numbering/canonical GET
/telephony/numbering/dialable GET
/telephony/outgoingCallbacks POST
/telephony/state GET
OnComRecordCreated
OnComRecordModified
OnComRecordsAck
OnComRecordsDeleted
OnComRecordsUnAck
/comlog/records DELETE
GET
PUT
/comlog/records/{recordId} DELETE
GET
/comlog/records/{recordId}/im GET
/comlog/records/recordIds GET
OnConferenceCreated
OnConferenceDeleted
OnConferenceModified
/conferences GET
POST
/conferences/{conferenceId} DELETE
GET
PUT
/conferences/{conferenceId}/documents POST
/conferences/{conferenceId}/documents/{documentId} DELETE
/conferences/{conferenceId}/join POST
/conferences/{conferenceId}/participants DELETE
POST
/conferences/{conferenceId}/participants/promote DELETE
POST
/conferences/delegates DELETE
GET
POST
OnRoutingManagementFailed
OnRoutingProfilesChanged
OnRoutingStateChanged
/directory/directories GET
/directory/search DELETE
GET
POST
OnChannelInformation
OnEventSummaryUpdated
/eventSummary GET
OnGroupCreated
OnGroupLoggedFailed
OnGroupModified
OnGroupRemoved
OnSupervisedUpdated
/groups GET
/groups/{groupId} GET
/groups/{groupId}/changeRole POST
/groups/refresh POST
OnDeferredMessageCountersChanged
OnImParticipantAdded
OnImParticipantDropped
OnImParticipantTyping
OnImReceived
/im/calls GET
POST
/im/calls/{callRef} DELETE
/im/calls/{callRef}/participants DELETE
GET
POST
/im/calls/{callRef}/send POST
/im/calls/{callRef}/state POST
/im/deferred DELETE
GET
PUT
/im/deferred/counters GET
OnMessageAdded
OnMessageDeleted
OnMessageUpdated
/messaging/mailboxes GET
/messaging/mailboxes/{mailboxId} GET
/messaging/mailboxes/{mailboxId}/player DELETE
POST
/messaging/mailboxes/{mailboxId}/player/pause POST
/messaging/mailboxes/{mailboxId}/player/stop POST
/messaging/mailboxes/{mailboxId}/recorder DELETE
GET
POST
/messaging/mailboxes/{mailboxId}/recorder/cancel POST
/messaging/mailboxes/{mailboxId}/recorder/resume POST
/messaging/mailboxes/{mailboxId}/recorder/send POST
/messaging/mailboxes/{mailboxId}/recorder/stop POST
/messaging/mailboxes/{mailboxId}/voicemails DELETE
GET
/messaging/mailboxes/{mailboxId}/voicemails/{voicemailId} DELETE
GET
/messaging/mailboxes/{mailboxId}/voicemails/{voicemailId}/callback POST
/messaging/mailboxes/{mailboxId}/voicemails/{voicemailId}/forward POST
OnContactPresenceUpdated
OnUserPresenceUpdated
/presence/contacts GET
/presence/contacts/subscribe POST
/presence/contacts/unsubscribe POST
/presence/user GET
/presence/user/basic GET
PUT
/presence/user/calendar GET
PUT
/presence/user/im GET
/presence/user/note GET
PUT
/presence/user/phone GET
/routing GET
POST
/routing/overflowroute DELETE
POST
/routing/profiles DELETE
GET
PUT
/routing/profiles/{profileId} DELETE
GET
POST
PUT
/routing/state GET
/sessions DELETE
GET
POST
/sessions/keepalive POST
/subscriptions POST
PUT
/subscriptions/{subscriptionId} DELETE
OnPreferencesChanged
OnUserCreated
OnUserDeleted
OnUserInfoChanged
/logins GET
/users GET
/users/{loginName} GET
/users/{loginName}/password PUT
/users/{loginName}/preferences GET
POST
/users/{loginName}/preferences/telephony GET
POST
License
Conversation REST WS
Basic Telephony REST WS (free)

Conferencing REST WS
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
NR
Description
This notification indicates that a new call has been created.

This notification indicates that an existing call has been modified.
This notification indicates that a call have been removed (hang up, transfer...).
This notification indicates that a mute request failed.
This notification indicates that a mute request was successful.
This notification indicates that device's state have been modified.
This notification indicates that user's state have been modified (FREE, BUSY ...).
Initiates a call to another user (the callee).

Responds to the incoming ringing call.
Exits from the call: if the call is a single call, it is released; if it is a conference, the call carries on without the user.
Get information on all the calls in progress.
Initiates a new call to another user (the callee).
Hangs on an active call, all the parties are released.
Returns a description of a call.
Puts on hold the active call and retrieve a call that has been previously put in hold.
Responds to an incoming ringing call.
(Standard user ONLY) Associates data with an outgoing call, following a previously established external call.
Transfers a specified active call to another user, without knowing if this user will answer and without keeping control on th
(Standard user ONLY) Requests for call back during a call.
Returns the legs involved in the call
Returns the leg whose Id is legId
Translates the call from a user device to another device.
Exits from an active call: if the call is a single call, it is released; if it is a conference, the call carries on without the user.
Holds a specified active call.
Makes a n-party conference with a specified active call and a specified held call.
Redirects an outgoing ringing call to the voice mail of the called user.
(Standard user ONLY) Park a specified active call to a target device.
Returns the list of participants in a call.
(Multimedia user ONLY) Adds a participant into an active call.
Drops a participant from an active call: if the call is a single call, it is released; if it is a conference, the call carries on withou
Returns information about a participant in a call.
Starts, stops, pauses or resumes the recording of a call.
Redirects an incoming ringing call to another user or number, instead of responding to it.
Retrieves a call that has been previously put in hold.
(Standard user ONLY) Sends DTMF in an active call.
Transfers a specified active call to a specified held call.
Gets states of all user devices
Gets a user device state
Activate/deactivate ringing of a device
Picks up an incoming call on another user.
(Standard user ONLY) UnPark a call from a target device.
(Standard user ONLY) Deletes all callback requests.
(Standard user ONLY) Returns the whole list of callback requests.
(Standard user ONLY) Deletes a callback request.
Transforms the phone number into canonical.
Transforms a phone number into a dialable number.
(Standard user ONLY) Requests for call back from an idle device.
Asks for the user telephonic state and capabilities.
Notification sent when a new comlog entry has been created.

Notification sent when one or more records have been modified.
Notification sent when one or more unanswered comlog records have been acknowledged.
Notification sent when one or more call log records have been destroyed.
Notification sent when one or more unanswered comlog records have been unacknowledged.
Delete all (or only the specified) communication log records.

Get all the communication log records.
Either Acknowledge/Unacknowledge the incoming missed communication records specified by their IDs.
Delete a record.
Get a communication log record.
Get the IM thread associated to the comLog record.
Get the whole list of communication log record Ids.
Event sent when a new conference has been created.

Event sent when a conference has been deleted.
Event sent when a conference has been modified.
Get all the user conferences.

Get all the conferences in iCalendar format.
Create a conference from the given descriptor.
Create or update a conference from a given iCalendar file.
Delete a conference.
Get a specific conference.
Get a specific conference, as iCalendar format.
Modify a specific conference.
Add a document to a conference.
Remove a document from a conference.
Join the conference.
Remove participant(s) from a conference.
Add participant(s) to a conference.
Demote participants from leader role.
Promote participant(s) as leader(s).
Unset delegation to participant(s).
Retrieve the delegates.
Set delegation to participant(s).
This notification indicates that a routing request has failed.
This notification indicate that a profile (or a set of profiles) is updated.
This notification indicate that routing state is changed.
Retrieves the list of the available directories.

Deletes (stops) search query
Gets the next available results for the current search.
Initiates a search
Notification sent for information to the user :error, info, keepalive.

Notification sent each time the user's counters have changed.
Retrieves main counters of the user's event log.
This notification indicates to a user that it is inserted in a new group.

This notification indicates to a member of a group that the group logged request failed.
This notification indicates to a member of a group that this group has been modified: members added, members removed
This notification indicates that a user is removed from a group
This notification indicates to a supervisor user that some of its supervised users have changed.
Get information on all the groups of the user.

Returns a description of one group.
Change the role of member(s) of a group.
Ask to be refreshed by notification on all the calls which happened on the groups of the user.
Event received indicating that an instant message has been left on the server.
Event sent when a participant is added in an IM session.
Event sent when a participant is dropped from an IM session.
Event sent when a participant has set its typing state (i.
Event received containing the instant message.
List all the currently active IM sessions of the user.

Create a new instant messaging session.
Delete an instant messaging session.
Remove (drop) a list of participants from an IM session.
List all the participants of an IM session.
Add a list of participants into an IM session.
Send an instant message to a list of participants in a given IM session.
Set the user's state as 'typing a message'.
Delete the deferred messages stored on the server.
Retrieve all the deferred messages stored on the server.
Update the status of the deferred messages stored on the server.
When user is offline, messages sent to him can not be delivered.
Event sent when a new voice message has been stored in the user's mailbox.
Event sent when a voice message has been deleted from the user's mailbox.
Event sent when a voice message status has been updated.
Get all the user's mailboxes.

Get a specific mailbox information.
Terminate a player session with the media server.
Start or resume playing a voice message.
Pause the current voice message being played.
Stop a currently playing on a message.
Terminate a recorder session with the media server.
Get the previously recorded message.
Start or restart a record of a new voice message.
Cancel a currently recording message, or the previously created message.
Resume recording of a message.
Send a recorded message to a list of recipients.
Stop currently recording on a message.
Delete specified voicemails.
Retrieve all user's voicemails, or only those specified by the filter parameters offset / limit / newOnly.
Delete the specified voicemail.
Retrieve a given user's voicemail, containing the full details (including the URL).
Call back the sender of a voice message.
Forward an existing message with recording an introduction.
Event received on contact's presence changed.

Event received on user's presence changed.
Retrieves contacts presences.

Subscribe to a list of contacts for which we want to receive presence updates.
Unsubscribe a list of contacts for which we no longer want to receive presences updates.
Retrieves all the user presences types in a single operation.
Retrieves the user's basic presence.
Set the user's basic presence.
Retrieves the user's calendar presence.
Set the user's calendar presence.
Retrieves the user's IM presence.
Retrieves the user's note presence.
Set the user's note presence.
Retrieves the user's phone presence.
Allows an application to know what the user is allowed to do.

Sets the specified routes and the currentDeviceId .
Cancels the overflow routes.
Sets the specified overflow routes.
Deletes all non default routing profiles.
Retrieves the list of existing routing profiles.
Creates a personal routing profile.
Deletes non default specified routing profile.
Retrieves the specified routing profile.
Updates an existing routing profile.
Activates the specified routing profile.
Retrieves the routing context state.
Closes a Session.
Gets information of the opened session.
Open a session for a user or an administrator.
Restarts the session timer.
Create a subscription for event notification.

Update an existing subscription for event notification.
Remove a subscription.
This event is sent on any change on the user's preferences.

This event is sent on creation of an user (only for administrator).
This event is sent when user is deleted (only for administrator).
This event is sent on any change on the user's data.
An administrator can get the list of the users (login name).

Find information about a user from its login name, company email, company phone or instant messaging identifier.
Gets information about a user account.
Change user's password.
Gets information about user's preferences.
Updates information about user's preferences.
Gets information about user's telephony preferences:
User's
UpdatesCLIR mode
information about user's telephony preferences:
User's CLIR mode
LANGUAGES
R2.6.0
REGION COUNTRY NEW OTC PC

Asia
Chinese-Simplified X
Chinese-Traditional (Hong Kong) X
Chinese-Traditional (Taiwan)
Japanese
Korean X
Thai
Europe & Africa
Arabic
Catalan
Czech X
Danish X
Dutch X
English-British
Estonish
Finnish X
Flemish (Belgium Dutch)
French X
German X
Greek
Hebrew
Hungarian X
Iceland
Italian X
Lettonian
Lithuanian
Norwegian X
Polish X
Portuguese X
Russian X
Slovakian
Slovenian X
Spanish X
Swedish X
Turkish X
North & South America
Brazilian Portuguese X
English-American X
French Canadian
Spanish-Latin America
Conference scheduling add-in for Outlook Telephony & Messaging add-in for Outlook
X X
X X
X
X X
X
X X
X X
X X
X X
X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
Microsoft S4B integration Microsoft Teams integration OTC Smartphone iOS
X X
X X
X X
X
X
X X
X X
X X
X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X
X X
X X
X
X
X X
X
OTC Smartphone Android OTC Web OT Voice Messaging TUI
X X X
X X X
X
X X X
X
X
X X X
X X X
X X X
X X
X X X
X
X X X
X X X
X
X X
X X X
X X X
X X X
X X X
X X X
X
X X
X X X
X X X
X X X
X X X
X X X
X
X
OT Voice Messaging Web OT Voice Messaging Visual Voicemail on CT deskphones
X X
X X
X X
X X
X
X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X X
X

MLV OTMS OTMC FeatureList April 2020 Ed260a ENT MLE 035094

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MLV OTMS OTMC FeatureList April 2020 Ed260a ENT MLE 035094

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OPENTOUCH FEATURE LIST

FLC1 FLC2 FLC3 FLC4

Mobility off site

Outside anonymous users

Localization and languages

OT Networking with federation of services

Maximum number of endpoints per system

Maximum number of OpenTouch users per system

Maximum number of endpoints per OpenTouch user

Maximum number of users having access to IM/Presence services per system

Maximum number of N-party conference participants in a single ad-hoc conference (audio/data)

Maximum number of N-party conference participants in a single scheduled conference (audio/data)

Maximum number of N-party conference participants in a single scheduled conference (audio/data/video)

Maximum number of N-party orderable conferencing ports per system

Maximum greeting message duration (minutes)

Minimum voice mail message duration (seconds)

Maximum number of Automated Attendant ports per system

Maximum number of attached OXE nodes with OpenTouch services

Maximum number of OpenTouch server per ABC sub-network (homogeneous)

Maximum number of OpenTouch Server per ABC supra-network (heterogeneous)

ing with federation of services

Maximum number of OpenTouch federated servers per ABC sub-network (homogeneous)

Maximum number of OpenTouch users per multi OpenTouch servers federation

Maximum number of digits of external numbering plan

OTMS = Total number of endpoints allocated to OpenTouch

OpenTouch users are connected to OmniPCX Enterprise Com

OpenTouch Multimedia Services (OTMS) provides OpenTouch

x1 OTMS is applicative server for x1 OXE

x1 OTMS is applicative server for x2 or more OXE

x1 OTMS is applicative server for x1 OXE

x1 OTMS is applicative server for x2 or more OXE

For OpenTouch applications (Voice mail, Conferencing ).

Note: Automated Attendant makes use of TTS.

Note : services delivered to OpenTouch users located on

A supra-network is a set of interconnected OXE sub-networks

Maximum number of OpenTouch users per multi OpenTouch

Note : services delivered to OpenTouch users located on

Maximum number of OT federated servers : 6

OT networking federating multiple OT systems and providing

"OpenTouch users" is a new name introduced in OpenTouch 10000

Max 5000 SIP sets per OXE node 2500

Maximum capacities of system can be validated using capacity 1000

Use the native OXE capabilities with Deskphone addhoc conf 30

Maximum capacities of system can be validated using capacity 500

OpenTouch Conferencing portshave been suppressed as 1000

OpenTouch server limit. Also depends on Reverse Proxy and 5000

According to SBC capacity. 1000

OpenTouch server limit. Also depends on Reverse Proxy and 5000

Note: multiple OXEs served by OpenTouch servers must use 20

FLC1 FLC2 FLC3 FLC4

Eco systems integration

High availability (HA) and reliability

VoIP QoS tickets

Multi time zone, country, organisation

Routing Network services

Voice level of services between OpenTouch users in an OXE ABC network

OT networking with federation of services

Telephony / Call handling

Remote access infrastructure for OTC clients/terminals

Embedded XML web services

Documentation sharing - Microsoft office suite

Documentation sharing - PDF and images

External DNS service mode