VCA-0029-14 VCMS Maintenance Manual 1-1 PDF

Commercial – in – Confidence
GAREX 220 VCCS
VCA-0029-14 VCMS MAINTENANCE MANUAL, FOR VCMS

SERVER WITH IDE DISKS
Northrop Grumman
Name Signature Date
Park Air Systems AS
Approved by Tor J. Dahl Sign. 17-Feb-09
GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

for VCMS server with IDE disks
Rev. 1.1 / 17-Feb-09
© 2009 Northrop Grumman Park Air Systems AS
Commercial – in - Confidence
STATUS
Filename:
Q:\800_Documentation\VCA\VCA-0029_VCMS_Maintenance_Manual\VCA-0029-
14_VCMS_Maintenance_Manual_1-1.doc
Owner Tor J. Dahl
Issue PR / CO Review Review Date Author Based on document

1.0 CO-C425 B2323 08-Sep-08 PSP/lkr VCA-0029 ver. 3.0
1.1 CO-C645 B2513 09-Jan-09 OTR/PSP/lkr 1.0
Changes Incorporated
Issue Paragraph Paragraph Heading/Description of Change

1.0 See CO-C425
1.1 See CO-C645
 Copyright 2009 Northrop Grumman Park Air Systems AS
The information contained herein is the property of Northrop Grumman Park Air Systems and may not be copied, used or
disclosed in whole or in part except with the prior written permission of Northrop Grumman Park Air Systems, or if it has been
furnished under a contract as expressly authorised under that contract. The copyright and the foregoing restrictions on copyright
use and disclosure extend to all media in which this information may be preserved including magnetic storage, punched card,
paper tape, computer printout, visual display, etc.

Rev. 1.1 / 17-Feb-09
© 2009 Northrop Grumman Park Air Systems AS Page i of ii
TABLE OF CONTENTS
1 INTRODUCTION .............................................................................................. 1
1.1 Scope................................................................................................................... 1
1.2 Purpose................................................................................................................ 1
1.3 Applicable documents .......................................................................................... 1
1.4 Prerequisites ........................................................................................................ 1
2 MAINTENANCE PLAN PROPOSAL ...................................................................... 2
3 DATABASE BACKUP ....................................................................................... 3

3.1 Backup data by doing a database export.............................................................. 3
3.2 Backup of other files ............................................................................................. 3
3.2.1 Backup PCT and the statistics backup files (optional) .......................................... 3
3.2.2 Export statistics .................................................................................................... 3
3.3 Recording the Backup to a CD/DVD-R Disk ......................................................... 3
3.3.1 The NERO StartSmart main menu pops up.......................................................... 4
4 DATABASE RESTORE ..................................................................................... 7

4.1 Database IMPORT ............................................................................................... 7
4.1.1 Restore data by doing a database import ............................................................. 7
4.1.2 If restore fails ....................................................................................................... 8
4.2 Restore of other files ............................................................................................ 8
4.2.1 Restore PCT and the statistics backup files (optional) .......................................... 8
4.2.2 Import statistics .................................................................................................... 8
5 CREATING AN IMAGE...................................................................................... 9
6 RESTORING AN IMAGE DVD SET ................................................................... 10

6.1 When to use the Image DVD or CD Set ............................................................. 10
6.2 Installing from an Image DVD or CD Set ............................................................ 10
7 DISK MANAGEMENT ..................................................................................... 14

7.1 Configure hard disk partition E: IMAGE .............................................................. 15
8 ROUTINE MAINTENANCE PROCEDURES .......................................................... 18

8.1 GAREX DB cleanup/checks ............................................................................... 18
8.1.1 Checking the automatic cleanup jobs ................................................................. 18
8.1.2 Restart automatic cleanup jobs .......................................................................... 19
8.2 Cleaning up Active database transactions .......................................................... 19
8.3 Other SQLPlus commands for manual cleanup of database .............................. 20
8.4 Change passwords ............................................................................................ 23
8.4.1 VCMS Main Server ............................................................................................ 23
8.4.1.1 User administrator .............................................................................................. 23
8.4.1.2 User u1 .............................................................................................................. 23
8.4.1.3 User cwpman ..................................................................................................... 24
8.4.2 VCMS Standby Server ....................................................................................... 24
8.5 Change computer name in the cwplist.txt for standard positions ........................ 25
8.6 Empty the Alert log ............................................................................................. 26

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© 2009 Northrop Grumman Park Air Systems AS Page ii of ii
1 Introduction
1.1 Scope
This document is created for technical personnel to maintain the VCMS (Voice
Communication Management System) Server, which is used to control and maintain the
GAREX 220 switch. The BACKUP and RECOVERY of database and IMAGE of VCMS
chapters are emphasized in this document.
NOTE: NO BACKUP – NO RECOVERY.
Regarding maintenance of the rest of the system, like the Central Equipment and Positions,
please look up [2] in chapter 1.3.
Caution!
The procedures described in this document are mandatory.
Otherwise system availability may be violated.
1.2 Purpose
The purpose of this document is to
• Describe necessary maintenance tasks for GAREX 220 VCMS
• Propose a maintenance plan for the GAREX 220 VCMS
The document describes how the tasks are performed and propose a plan for when they
shall be performed.
1.3 Applicable documents

[1] VCA-0054 Terms and Abbreviations
[2] VCA-0028 System Maintenance Manual
1.4 Prerequisites
• Basic knowledge of Microsoft Windows administration
• Knowledge about GAREX 220 at same level as given in GAREX 220 Maintenance
training
This document is written for a

• GAREX 220 with VCMS servers using a IDE disk arrangement
• Voice Communication Management System which has one VCMS server

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© 2009 Northrop Grumman Park Air Systems AS Page 1 of 26
2 Maintenance plan proposal

The following maintenance plan is a proposal. The customer must make their own
maintenance plan which takes into account local requirements (traffic rate, reconfiguration
rate etc.). The Maintenance plan depends on the size of the system, how many
reconfigurations made by maintenance, operational requirements and the local requirement
for backups.
It is recommended that the database export and IMAGE are performed in a period of the day
where system-load is at its minimum.
Task Interval Ref.

Database export Daily or at least after a configuration change 3.1
Inspect automatic GAREX DB Monthly 8.1

cleanup jobs
IMAGE creation Yearly 5.0
Empty the alert log Yearly 8.6

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3 Database Backup
NOTE: The procedure below is describing a file backup of the database to a cabinet file. The
procedure of creating an export of the database will make a dump of the database user
tables.
3.1 Backup data by doing a database export

By completing this export step you will have a complete copy of the configuration data in the
GAREX DB database. This can be done while the VCMS Main Server is fully operational.
This enables you to completely restore the GAREX 220 system configuration to the state it
was in when the export was made.
1 Log in as Administrator.
2 Verify that there is at least 15% free space on the “Local Disk (D:)”:
Start -> Run -> diskmgmt.msc <OK>, read “% Free”.
3 Start -> Programs -> GAP_Backup -> export_database.bat, double-click
”export_database.bat”. This will create a database backup called “Backup_Exp.cab”,
located under d:\temp. A database export typically takes 10 minutes to complete.
4 Verify the export file; open the d:\temp\Backup_Exp.cab file after the export is finished.
The WinRAR utility is used to open this file. The last line of Temp\Exp.log file shall be:
“Export terminated successfully without warnings.” If an error message is displayed,
repeat the database export.
5 The file d:\temp\Backup_Exp.cab shall be moved (i.e. copied and then deleted) to a
backup medium through the LAN connection, by copying the file to a memory stick or by
recording it to a CD-ROM.
3.2 Backup of other files

3.2.1 Backup PCT and the statistics backup files (optional)
Compress/archive the d:\pct-folder (incl. files and subfolders) and the files in the
d:\stat\LastWeeks-folder. Use the supplied WinRAR utility (Start -> Programs -> WinRAR).
3.2.2 Export statistics

To export statistics, double-click on d:\Stat\Script\expstat.bat. The result of the export will be
found in: d:/Stat/LastWeeks/statexp-WW-YYYY (week-year). You can also go to Start ->
Settings -> Control Panel -> Scheduled Tasks and create an automatic task of the
expstat.bat. This task should then be run weekly since the file name automatically will be
saved with the week number.
3.3 Recording the Backup to a CD/DVD-R Disk

The backup cabinet file created in the previous chapter should now be stored on a backup
media. This procedure describes how to record to it to a CD/DVD-R disk. NERO CD/DVD-
Writer is used to manually to put the backup cabinet file to a CD/DVD.
NOTE: You have to complete the procedure in chapter “Copying Database Files to the
Backup Cabinet File” before recording to a CD/DVD-R.
NOTE: The “NERO” CD/DVD-Writer program is only available in the Administrator Desktop
and is presented as an icon marked “Nero StartSmart”.

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WARNING: Don’t forget to insert a blank CD/DVD-R in the CD/DVD recorder.

If the CD/DVD-R is not blank the content on the disk may be overwritten.
If there’s no disk in the drive recording of the backup will fail.
User input: Double-click on the “Nero StartSmart” icon to start the CD/DVD-Writer program.
3.3.1 The NERO StartSmart main menu pops up.
User input: Select Data Burning.
The Disc Content menu pops up. First it is empty.

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User input: Select “Add”.
The Select Files and Folders menu pops up.
User input: Select the Location D:\temp. Double-click the file “Backup_Org.cab” or press
the “open” button.
User input: Press the red Burn button (The red button will change to “cancel” as soon as the
burn process has started).

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The Nero program is now erasing, and burning new data on the DVD and will complete with
the message below.
User input: Press the OK button.
Note!
Mark the CDs
with date of
backup, for easy
access to the
latest backup.
Remove the CD/DVD-R disk from the CD/DVD Writer tray. Please remember to label the
disk appropriately. Include a description of the content, the backup date and any additional
information that will be useful for other users. E.g. what major configuration changes that was
made prior to the backup.

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4 Database restore
You have to be logged in as “Administrator” to complete the procedures in this chapter.
Therefore, if the “u1” user is currently logged in, please log off first.
User input: Select Start -> Shut down…. Then select “Log off u1” from the drop down list
and click the “OK” button.
After a few seconds the log in window pops up.
User input: In the login window, enter “Administrator” and the current administrator
password.
4.1 Database IMPORT

At the VCMS-server, you have to be logged in as “Administrator” to complete the
procedures in this chapter. Therefore, if you are logged in as another user than
“Administrator”, log off current user and then log in as “Administrator”.
User input: Select Start -> Shut down. Then select “Log off <current user>” from the drop
down list and click the “OK” button. After a few seconds the log in window pops up.
User input: In the login window, log in as “Administrator” and type the current administrator
password.
4.1.1 Restore data by doing a database import

An existing working database, in the target computer, is needed for the import. The data
could be outdated, but GAREX 220 VCMS Server Software Modules must be installed.
1 At all VCMS Engineering Positions, close the applications “GAP” and “DGD”.
2 At VCMS Server, insert the backup medium, typically a CD-ROM or a memory stick.
3 Verify that there is at least 15% free space on the “Local Disk (D:)”:
Start -> Run -> diskmgmt.msc <OK>, read “% Free”.
4 Copy the file backup_Exp.cab from the backup medium to the folder d:\temp.
5 Stop gap_pec:
a. Start -> Administrative Tools -> Services.
b. Select gap_pec. Press Action, Stop.
6 Repeat b) for the services SNMP Service and OracleOraHome81Agent.
7 Start the import: Start -> Programs -> GAP_Backup -> import_database.bat,
double-click “import_database.bat”. A window is opened and the import starts.
A database import typically takes 20 minutes to complete.
8 As a part of the import, the database objects are verified. If the import is successful,
“Restore Successful” is displayed. Otherwise, go to chapter 4.1.2.
9 Start gap_pec:
a. In the window “Computer Management” that was opened in step 5, right-click the
service “gap_pec” and select “Start”.
b. Right-click the service “gap_pec”, SNMP.
- OracleOraHome81Agent and select “Start”.
10 Close the “Computer Management” window.
11 At VCMS Engineering Positions, the applications “GAP” and “DGD” may be started.

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4.1.2 If restore fails

The most likely reason why the import fails is insufficient disk space. In case of insufficient
disk space during import, free disk space and retry the import. To release disk space, it is
recommended to empty the “Recycle bin” and to copy out and delete old files named *.cab.
Another reason for failing is that GAP_PEC, or a client application, is left running during
import.
Caution: Be aware that the file d:\temp\Backup_Org.cab is overwritten during import.

Rename the file as described in the following step-by-step procedure!
1 Rename Backup_Org.cab:
a. In Explorer, locate the file d:\temp\Backup_Org.cab
b. Right-click it and select “Rename”
c. Call it “Backup_Org<current date>.cab”
2 Repeat all steps in chapter 4.1.1.
3 If import still fails, restore the database to its original state:
a. In Explorer, locate the file d:\temp\Backup_Org<current date>.cab
b. Right-click it and select “Rename”
c. Call it “Backup.cab”
d. Do step 4 to 8 from chapter 4.1.1
4 Call next support level to start investigation of the root-cause of the unsuccessful import.
4.2 Restore of other files

4.2.1 Restore PCT and the statistics backup files (optional)
Restore the d:\pct folder (incl. files and subfolders) and the files in the d:\stat\LastWeeks-
folder, from a backup medium. Use the supplied WinRAR utility.
4.2.2 Import statistics

To import the statistics, go to d:\Stat\LastWeeks and locate the statexp-WW-YYYY.rar file
that you want to import. Left click on the wanted rar-file and drag and drop the file on
d:\Stat\Script\impstat.bat. The import will start.

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5 Creating an Image
NOTE: On your “GAREX BOOT CD” you will find these batch files:
ImageCD.BAT: to make an image of 2 partitions (C:\ and D:\) of the hard disk, and divide the
image files into approximately 600MB each –or
Image3CD.BAT: to make an image of 3 partitions – used if the hard disk is configured with a
diagnostic partition.
Use ImageCD.BAT to make an Image of C: and D (when no diagnostic partition):
1 Boot the TERMINAL with the “Garex Boot CD” (or CD equivalent) inserted in the DVD
drive.
2 The prompt will show A:\>. At the prompt change to the correct disk F:\>
3 To create an Image: Type the name of your desired batch file (E.g. “ImageCD”) and then
press [Enter]. This command starts Norton Ghost and an image file creation is started
automatically. The process takes about 20 minutes depending on the hardware platform
and the size of the partitions.
4 When Norton Ghost exits, you can reboot the Terminal by pressing [Ctrl], [Alt] and
[Delete] at the same time. Remember to remove the “GAREX BOOT CD” first.
5 When the server is running and you have logged in, you will find the new image on the E
partition. To burn the image with Nero on a DVD or CD you have to be logged in as
Administrator. The first image file will have the name “image.gho”, the second image file
“image.001” and so on.

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6 Restoring an Image DVD set

This chapter describes how to set up a VCMS SERVER from an image set. It would be the
appropriate action if you are going to configure a totally new VCMS SERVER or the hard
drive of an existing VCMS SERVER has crashed.
NOTE: If the system has failed for any other reason than hard disk trouble, the information
on the hard drive is probably just fine. Therefore, you should be able to repair the system
without restoring any programs or data.
NOTE: To recreate an image after a HW crash the Windows server licence should be
reactivated.
6.1 When to use the Image DVD or CD Set

In case of a system crash you need an image. You can restore the whole hard drive from an
Image DVD or CD set, as described in the chapter below. This should be an easy process,
and it should work fine if the hard drive has been replaced due to malfunction. If, on
other hand, the motherboard on the VCMS SERVER has been replaced, the image may not
work and you will need to contact Park Air Systems.
6.2 Installing from an Image DVD or CD Set

The first step to restore the systems hard disk data is to replace the hard disk with the same
size or larger. Reboot the system with the “Garex boot CD/DVD”, or equivalent. The VCMS
SERVER allows you to boot from the CD/DVD-ROM automatically and you will have the A:\
prompt without selecting from the boot menu.
After a little while the command prompt will be displayed.
User input: Switch to the DVD drive by typing “f:” followed by [Enter].
User input: Type “ghost” and then press [Enter] to start Norton Ghost.
The Norton Ghost welcome message will be displayed.
User input: Press [Enter] to dismiss the Norton Ghost welcome message.
User input: Select the menu item Local / Disk / From Image:

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The following screen should appear:
User input: Press [Enter] to select the only Ghost image file in the list (“IMAGE.GHO”).
The next window shows the physical disk drives in the SERVER. Usually there is just one
drive in the system as illustrated in the picture below.
User input: Press [Enter] to confirm.

The next window displays the details about the partitions to be created.

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(Note that the values in this figure may not be correct)
The column “Old size” contains the original partition sizes in the image. These values are
static and they may differ from the suggested sizes in column “New size”. If so, you will have
to edit the values in the “New size” column so that it matched the values in column “Old size:
User input: Enter the “Old Size” value of partition 1 (in column “New size”), press [Tab],
enter the “Old Size” value of partition 2 (in column “New size”) and then press [Tab] again to
highlight the “OK’ button. Then press [Enter].
If not:
User input: Press [Tab] twice to highlight the “OK” button. Then press [Enter] to move on.
A warning pops up and asks you confirm that you are ready to start the process.
User input: Press [Tab] to highlight the “Yes” button. Then press [Enter] to proceed.
If you are restoring from a DVD set , you will have to swap discs now and then during the
restore process. The following message appears:
Norton Ghost needs the next DVD in the DVD set.

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User input: Press [Enter] to proceed to the next window:
If there are two DVDs in the set, replace the DVD in the DVD drive with the next image DVD
(Image DVD #2).
User input: Then press [Enter] again.
The copy process will probably go on for a few more minutes.
When the whole copy process is finished, the following message will appear:
User input: Press [Enter] to reset the computer.

Please remember to remove any DVD or floppy so that the computer boots from the hard
drive.

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7 Disk Management
Log in as Administrator. Open the “Computer Management” tool.
User input: On the “Start” menu, select Administrative Tools -> Computer Management.
When the management tools come up, select “Disk Management”.

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Illustrative picture only. Sizes and partitions may differ.
On the right hand side of the window, you can see the logical status panel on top and the
physical location of the partitions in the bottom. Note that the partitions for the CD/DVD-
ROM/WRITER are displayed only when there’s a CD/DVD mounted (In the figure above you
can see that there’s no CD/DVD in the CD/DVD-ROM).
All the following operations are done in the lower right pane of the window. See picture
above.
7.1 Configure hard disk partition E: IMAGE

NOTE! This step depends on that the C:System and D:Data partition is already
restored from the backup Image.
User input: Locate the “Disk 0” bar. On the far right you should find a number of GB of
“Unallocated” space. Right click this unallocated space and select “New partition” from the
menu.
The “Create Partition Wizard” starts:

On screen: “Welcome to the Create Partition Wizard…”.
User input: Click the “Next” button.

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User input: Check “Primary partition” and click the “Next” button.
User input: To allocate the needed amount of space to the disc, type in the partition size.
For E: it’s about 20-30GB (the minimum needed space is 5GB).

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User input: If the wizard suggests drive letter E, click “Next”. If it says something else, click
the drop down menu, and select E, if possible. If not, you’ll have to set the drive letters by
right clicking on the actual partitions (at the “Disk 0 bar”) to change and edit the drive letters.
User input: Select “FAT32” from the “File system” drop down list, type “IMAGE” as the
“Volume label” and then click the “Next” button.

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On screen: “Completing the New Partition Wizard…”.

User input: Click the “Finish” button.
Check: File System MUST be FAT32 to be recognizable when Norton Ghost is making an
image.
Wait until the format of the partition is finished. The progress will appear in the “Image Disk
window”. Exit the Disk management menu and reboot the system.
8 Routine maintenance procedures
8.1 GAREX DB cleanup/checks

To keep the VCMS server operative day after day, technical personnel should check these
database procedures on a routine basis.
8.1.1 Checking the automatic cleanup jobs

A number of automatic “cleanup jobs” are configured in GAREX DB. The cleanup jobs are
started automatically on predefined time intervals. The “cleanup jobs” will delete database
records older than a predefined number of days. The most important tables to clean are the
diagnostic, error and statistic tables.
To check if the automatic cleanup job is running, log in as Administrator and double-click on
the icon shown below. The program behind the icon will show a DOS window with all the
scheduled jobs listed with name, configuration and next time to run.
To verify that the jobs are running, double-click again and see if the next date to run is
changed from the first time. The result is seen on the next page.
Note:
1 Check that next_date > sysdate for all jobs to verify that the cleanup
jobs are running as expected. If the time interval is not changed, you
have to restart the server!!
2 Check that there are no duplicates of the jobs in the list (each job
should only be printed once).
If the server is restarted, log in to the GAP, but wait at least one
minute before the scheduled jobs scripts are run again!

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Just close the window with a click on the upper right corner cross when finished checking the
“JOB NEXT_DATE” time.
8.1.2 Restart automatic cleanup jobs

In Explorer, double-click the shortcut d:\garexdb\script\scheduledbjobs.
8.2 Cleaning up Active database transactions

Sometimes, however very seldom, the transactions from GAP to the switch are stuck in the
temporary transaction table in the database. The practical problem in this situation is that the
GAP user cannot change the menu he was working with before the Active transactions have
been deleted.
Normally the Active transactions are “timing out” and are removed by the gap_pec program
and sometimes it is enough to remove them from the GAP Diagnostics Reconfiguration
Log Technical transaction control menu. But, in some cases it is necessary to remove
them by using SQLPlus commands.
The procedure is as follows:

1 Log in as Administrator and start the SQLPlus program by clicking on the SQLPLus icon
2 Log in as the GAP super user in the window that pops up
3 Run the command “exec gap_admin.delete_trans;” in the SQL window

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4 Enter the command “commit;” to save the changes in the database as shown in the same
example
8.3 Other SQLPlus commands for manual cleanup of database

The Oracle database consists of six data table spaces. Five of them are standard from the
Oracle installation process. One (GAP_DBT) is created by GAREX consists of a lot of
tables. Some of them keep the history of the diagnostic messages, error messages and
statistic messages. These tables are growing all the time and are normally controlled by the
automatic cleanup jobs running in the database.
However, if for some reason the automatic cleanup jobs have stopped and the tables are
growing out of its limits, we can control, prune or delete the content in these tables manually.
Normally these tables contain about 5000 messages, but if we count 30-50000 messages
the database gets slow and unmanageable you may do the procedures below.
1 Log in as Windows Administrator and start the SQLPlus program by clicking on the
SQLPlus icon.
2 Log in as the database administrator.
3 Run the command “select count(*) from <table>”, depending on which table you want to
control.
Note! The commands in this window are just examples!

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4 The names of the diagnostic tables are gap_fu_diagnoses and gap_fu_error.

If you delete the gap_fu_diagnoses table all the diagnostic messages in GAP diagnostic
messages menu will disappear, but the table itself is unaffected and ready to receive new
messages.
5 To delete(prune) statistic tables you must select to delete from the table names; stat_alr,
stat_eqlog, stat_rclr or stat_slr.
6 If you only want to delete a part of e.g. the gap_fu_diagnoses table, you must give a
special selection command that will sort messages by message_text (which is a column
in the table gap_fu_diagnoses). See below:
SQL> select count(*) from gap_fu_diagnoses where

MESSAGE_TEXT like ‘%DSP%’;
COUNT(*)
3488
SQL> delete from gap_fu_diagnoses where MESSAGE_TEXT like

‘%DSP%’;
3488 rows deleted
SQL> commit;
Commit complete
SQL> exit

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NOTE! As you can see from the commands above, you only replace delete command with
select command if you want to delete every message caused by a DSP in the
system. Note that every command statement is ended with a ; mark.
7 If the database tables are growing out of their limits and reach more than 30,000 records,
you may have to use a special delete command called truncate or delete the table using
“restrictions” such as date limits. To delete tables using the truncate command and
restrictions, see example below:
SQL> truncate table gap_fu_diagnoses;

Table truncated
SQL>delete from gap_fu_diagnoses where

message_date<to_date(‘20031126’,’YYYYMMDD’);
35678 rows deleted
SQL> commit;
Commit complete
SQL>exit

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8.4 Change passwords

This chapter describes how to change passwords at VCMS Main Server, VCMS Standby
Server.
Park Air Systems recommend that maintenance applications (GAP_FEC or DGD) use fixed
passwords, i.e. the default passwords are left unchanged.
There are no connections between Windows user passwords and maintenance application
(f.ex GAP_FEC or DGD) passwords. This means that application security is achived through
the Windows user password.
Note: All Windows user accounts in VCMS (Administrator, u1u1 and

cwpman) are member of the group “Administrators”. This implies
that there are no limitation in permissions for these users.
8.4.1 VCMS Main Server

8.4.1.1 User administrator
1 Select Start -> Shutdown... ->
2 What do you want the computer to do? Select Log off <current user>
3 If you are user administrator, press Cancel and go to step 8, otherwise press OK
4 Wait until all applications are closed and the window “Welcome to Windows” is visible.
5 Press <Ctrl-Alt-Del> to begin
6 Username: administrator
7 Password: <current administrator password>
8 Press <Ctrl-Alt-Del>
9 Select "Change Password..."
10 Old Password: <current password>
11 New Password: <new password>
12 Confirm New Password: <new password>
13 You will see a message “Your password has been changed”.
14 Press OK.
8.4.1.2 User u1
3 If you are user u1, press Cancel and go to step 8, otherwise press OK
6 Username: u1
7 Password: <current u1 password>
14 Press OK.

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8.4.1.3 User cwpman

3 If you are user cwpman, press Cancel and go to step 8, otherwise press OK
6 Username: cwpman
7 Password: <current cwpman password>
14 Press OK.
8.4.2 VCMS Standby Server

If applicable, do exactly the same changes as for VCMS Main Server.

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8.5 Change computer name in the cwplist.txt for standard positions

This procedure is only applicable for systems having Ethernet connected CWP’s. This
procedure shall be used when a CWP is replaced with spare CWP, or a new CWP is added
to the system.
To change or add a computer name in the cwplist.txt, do the following:
1 On the server, open the folder D:/pct/current/standard

2 Open the file cwplist.txt
3 Add the new computer name in the cwplist.txt
4 Save changes in Notepad.

5 Go to Administrative tools and DHCP.
6 Go to scope and Address Leases. Press F5 to refresh the window. The new PCU should
be visible after some minutes in the address leases list, if it is connected. If the PCU is
not appearing, reset the PCU and press F5 again.
7 New configuration files may need to be downloaded to the PCU. To download the
configuration files you have to log in as cwpman on the server or client and run the PCT
tool.

Rev. 1.1 / 17-Feb-09
8.6 Empty the Alert log

The Alert log must be emptied once a year.
1 Go to the folder: D:\oracle\admin\GAREXDB1\bdump.

2 Delete any old ”rar” file.
3 Choose all files, right click and select ”Add to arcieve…”. Give the ”rar” file a suitable
name.
4 Under ”General” , ”Archiving options” hook off ”Delete files after archiving”.
5 Start the archiveing.
6 Copy the ”rar” file to an external medium.
7 Go to the folder: D:\oracle\admin\GAREXDB1\udump.
8 Perform step ”b” to ”f” for the folder \udump.

Rev. 1.1 / 17-Feb-09

VCA-0029-14 VCMS Maintenance Manual 1-1 PDF

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Commercial – in – Confidence

GAREX 220 VCCS

VCA-0029-14 VCMS MAINTENANCE MANUAL, FOR VCMS

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

Owner Tor J. Dahl

Issue PR / CO Review Review Date Author Based on document

Issue Paragraph Paragraph Heading/Description of Change

 Copyright 2009 Northrop Grumman Park Air Systems AS

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

2 MAINTENANCE PLAN PROPOSAL ...................................................................... 2

3 DATABASE BACKUP ....................................................................................... 3

4 DATABASE RESTORE ..................................................................................... 7

6 RESTORING AN IMAGE DVD SET ................................................................... 10

7 DISK MANAGEMENT ..................................................................................... 14

8 ROUTINE MAINTENANCE PROCEDURES .......................................................... 18

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

1.3 Applicable documents

This document is written for a

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

2 Maintenance plan proposal

Task Interval Ref.

Inspect automatic GAREX DB Monthly 8.1

Empty the alert log Yearly 8.6

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

3.1 Backup data by doing a database export

3.2 Backup of other files

3.2.2 Export statistics

3.3 Recording the Backup to a CD/DVD-R Disk

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

WARNING: Don’t forget to insert a blank CD/DVD-R in the CD/DVD recorder.

3.3.1 The NERO StartSmart main menu pops up.

User input: Select Data Burning.

The Disc Content menu pops up. First it is empty.

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

User input: Select “Add”.

The Select Files and Folders menu pops up.

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

User input: Press the OK button.

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

After a few seconds the log in window pops up.

4.1 Database IMPORT

4.1.1 Restore data by doing a database import

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

4.1.2 If restore fails

Caution: Be aware that the file d:\temp\Backup_Org.cab is overwritten during import.

4.2 Restore of other files

4.2.2 Import statistics

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

Use ImageCD.BAT to make an Image of C: and D (when no diagnostic partition):

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

6 Restoring an Image DVD set

6.1 When to use the Image DVD or CD Set

6.2 Installing from an Image DVD or CD Set

After a little while the command prompt will be displayed.

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

The following screen should appear:

User input: Press [Enter] to confirm.

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

(Note that the values in this figure may not be correct)

Norton Ghost needs the next DVD in the DVD set.

GAREX 220 VCCS VCA-0029-14 VCMS Maintenance Manual,

User input: Press [Enter] to proceed to the next window:

User input: Press [Enter] to reset the computer.