MENTOR Instructional Design

Mentor FZ LLC is a
Instructional Design
research based diverse
consulting firm serving
Driving People & Organizational Development through
the globe with all excellence in learning & growth solutions delivery
aspects of people and
organization
development. Mentor
FZ LLC has worked
with people in public
and private companies,
MENTOR approach for designing, developing
governments and
international
organizations to help
and delivering training programs
develop performance
build people capacities
and optimize the
organizational
dynamics. Mentor FZ
LLC works through
offering training, human
resource management,
organizational design,
corporate strategies,
compensation schemes,
monitoring & evaluation
and impact assessment
studies.
Mentor FZ LLC head

office is located in the
Dubai Knowledge
Village a universal
unique hub for
management consulting
firms. Mentor FZ LLC
operations cover wide
geographical areas
around the world.
Mentor FZ LLC has

carefully built a large
pool of subject matter
experts and senior
consultants in vast
specialties such as:
leadership, strategy,
management, quality
assurance and control,
project management,
content development,
education, economic &
social development.
Mentor FZ LLC experts
are of various universal
Prepared by Mentor FZ LLC
backgrounds with
profound deep
Dubai, UAE – September 2010
understanding of
business dynamics and
cross cultural work
environment and have
experienced strategic
corporate level
positions.
Mentor FZ –LLC
Dubai Knowledge Village, 1 | P a g e - MENTOR instructional design – September 2010
Block 9, Business Center,
office 49, Dubai, UAE
Tel: +97143644583
Fax: +97144423789
www.MentorMiddleEast.com
MENTOR Instructional Design Abilities
One basic reason behind our great confidence in our team ability to deliver a top quality
product to the client organization is simply because developing training material from
scratch is something we do every time we train. Mentor doesn’t use “over the shelf”
Mentor FZ LLC is a
research based diverse training material or readymade training package in its training programs. With every
consulting firm serving project Mentor handles, our team redesign the material that fits the client’s needs, as
the globe with all
aspects of people and the below process:
organization
development. Mentor
FZ LLC has worked
governments and
international
develop performance
and optimize the
organizational
•Understanding the Design •Writing the course
dynamics. Mentor FZ Client Environment material
•Transforming needs
LLC works through •Identifying the •Assigning the suitable
offering training, human into training objectives
resource management, development need application activities
•Designing the learning
corporate strategies, course
studies.
Assess Develop
Mentor FZ LLC head
Dubai Knowledge
Village a universal
unique hub for
geographical areas
We have drafted, edited, and developed more than 40 different course modules in
around the world. French, English and Arabic languages. The language we use is very simple and straight
Mentor FZ LLC has forward, so it can cater for people who speak English as a second language, who form
carefully built a large more than 80% of our trainees.
experts and senior
consultants in vast Clients have used Mentor service to prepare Training Workbooks Induction Booklets,
leadership, strategy, Instruction Manuals, and Illustrated Presentations. Mentor use a simple and easy to
management, quality
assurance and control, read format, with brief ideas presented to help the reader grasp the concept and then
project management, place an activity that will help to understand how the concept is applied in workplace.
social development.
backgrounds with
profound deep
understanding of
cross cultural work
corporate level
positions.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789
Approach and Work Methodology
To ensure that our clients will get the best quality in a cost effective manner, Mentor
will propose a very carefully design approach and work methodology to be able to
Mentor FZ LLC is a
optimize the project outcome in the best possible way.
the globe with all Mentor will keep the following ruling principals throughout the project phases:
organization Using of the latest international best practices in Management
development. Mentor
FZ LLC has worked Utilizing the best references and recent research literature
Customizing the management concepts and practice into the our client business sector
governments and context and nature of work
international
organizations to help Stating Simple, Short, Direct to the point concepts
develop performance
build people capacities Linking each concept to the workplace practice through applications, exercises and
and optimize the
organizational
reflection activities
dynamics. Mentor FZ
LLC works through
offering training, human The following coming pages will present an example to focus on Mentor approach and
resource management, work methodology for each of the work process stages as follows:
studies. Design Workbook
Outline
Mentor FZ LLC head
Dubai Knowledge
Village a universal
unique hub for
Draft Managing
yourself
Managing
your work
Mangaging
your team
geographical areas
around the world.
Mentor FZ LLC has

Develop Related
Activities
Related
Activities
Related
Activities
experts and senior
consultants in vast
ROI -
management, quality
project management,
Measure Workplace
assignment
Action Plan measure
Tool
social development. Note: each client will have a unique case and approach
backgrounds with Attached also:
profound deep
understanding of  Some sample outline for some required modules
business dynamics and  A sample content page
cross cultural work
environment and have  A sample exercise
corporate level
positions.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789
Design Phase - Approach and Work Methodology
Mentor training programs development experience spans a broad range of industries

and subject areas, from custom-developed Leadership & Management Skills learning to
highly specialize technical learning. Since its foundation, Mentor has developed tenth of
Mentor FZ LLC is a
research based diverse self – study content, web-based learning content; instructor-led learning content; and
the globe with all
virtual classroom/virtual presentation content.
organization
development. Mentor
In order to deliver action / results directed learning, Mentor had set up four critical
FZ LLC has worked design principles to guide its process:
governments and
international
develop performance
Identifying of Learning Optimizing the Content so it
and optimize the Objectives and Performance will lead to the learner
organizational
dynamics. Mentor FZ Outcome desired job skills building
LLC works through
compensation schemes, Action Results
Directed learning
studies.
Mentor FZ LLC head

Dubai Knowledge
Using different learning Understanding the
Village a universal
unique hub for
approach to make sure of importance of each concept in
management consulting simplicity and suitability to all relation to its application to
operations cover wide learning styles the workplace
geographical areas
around the world.
Mentor FZ LLC has

carefully built a large Accordingly our Subject Matter Experts together with the Instructional Design team will
pool of subject matter work through these sequential steps to produce the training manual skeleton:
experts and senior
consultants in vast
management, quality
project management,
content development, Setting the
education, economic & Understanding Identifying the Developing the
Instructional
social development. the business Learining Concepts'
Strategies &
Mentor FZ LLC experts drivers Objectives Learning Map
Delivery methods
backgrounds with
profound deep
understanding of
cross cultural work
corporate level
positions.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789
Drafting Phase - Approach and Work Methodology
After the generation of a well designed outline that will detail the whole learning
content in a clear path way and will build the concepts and skills in an Andragogy based
approach, our content development team will start the process of drafting the content
Mentor FZ LLC is a
research based diverse related to each concept based on the following module:
the globe with all
organization
development. Mentor Standard
FZ LLC has worked Easy English
governments and
international Summeries
Presenting
organizations to help for Quick
Clearly
develop performance Reference
and optimize the
organizational
dynamics. Mentor FZ
Content
LLC works through
Drafting
organizational design, Concepts
corporate strategies, Using
Breaking
compensation schemes, Illustrations
Down
studies.
Simple to
Mentor FZ LLC head Complex
Dubai Knowledge
Village a universal
unique hub for
firms. Mentor FZ LLC  Standard Easy English Language for non-native speaker to
geographical areas understand without effort
around the world.
 Presenting Information in clear way, minimize long sentences;
Mentor FZ LLC has using bullets points, tables, sticky notes, idea clouds to present
pool of subject matter information rather than long paragraphs
experts and senior
consultants in vast  Breaking each topic into chapters/lessons, and breaking each
specialties such as: lesson into smaller units to make it easy for the learner to grasp
management, quality ideas and track his progress

project management, Building complex concepts from simpler ones
 Using illustrations and simple charts to present idea graphically
social development.
 Generating of summery lists and quick reference guides
backgrounds with
profound deep
understanding of
cross cultural work
corporate level
positions.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789
Developing Phase - Approach and Work Methodology
After the presentation of each concept, a learning activity will follow. The learning
activities are the most vital part of the training workbook, as it will make it interactive
Mentor FZ LLC is a and make the learning goes from KNOWING to APPLYING.
the globe with all Developing learning activities will require the most expertise in adult education and
organization
professional training. These activities should be suitable to the concept; build the
development. Mentor related skills; easy to perform and linked to workplace practice
FZ LLC has worked
governments and
international
develop performance
and optimize the
organizational
dynamics. Mentor FZ
LLC works through
compensation schemes, Each concept / skills will require a different type of activity to be linked to it. The
and impact assessment workbook will try to follow each particular management concept with the right activity
studies.
that will go best with it.
Mentor FZ LLC head
Dubai Knowledge Samples of different activities:
Village a universal
unique hub for
geographical areas
around the world.
Mentor FZ LLC has

Reflective Keeping Workplace
experts and senior Exercises
consultants in vast Review Logs Action
management, quality
project management,
social development.
backgrounds with
profound deep Open Ended
understanding of Case Study Checklists Quiz
Question
cross cultural work
corporate level
positions.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789
Pre-Training Work & Pre-training follow up
In 2004, Dr. Bret Peterson from Columbia University, USA did a research work based on
a survey about the different factors Contribution to Learning Effectiveness; the results
were amazing as the research showed that the learning event only contribute 24% of the
Mentor FZ LLC is a
research based diverse whole learning effectiveness. Following up the learners after the training together with
consulting firm serving the pre-work will contribute to the rest.
the globe with all
organization
development. Mentor
FZ LLC has worked Learning Effectiveness
governments and
international
develop performance
and optimize the
organizational Follow-up Pre-Work
dynamics. Mentor FZ
50% 26%
LLC works through
compensation schemes, Learning Event
monitoring & evaluation 24%
studies.
Mentor FZ LLC head

Dubai Knowledge
Village a universal
unique hub for Training Assessment & Learning Outcome Evaluation
operations cover wide Measuring the ROE (Return on Expectations) and ROI (Return on Investments) of
geographical areas training and learning events is always the big question that keep popping up every time a
around the world.
department head wants to train his/her people or when the Head of learning want to
Mentor FZ LLC has discuss their budget with the finance people. This often drive managers who see the value
pool of subject matter of people development in organization to seek ways to focus training and reinforcement
experts and senior efforts on the agreed bottom line expectations of business partners, with the goal of
consultants in vast
specialties such as: delivering the key outcomes and results they expect. Borrowing the Kirkpatrick 4 levels,
leadership, strategy, will give us a better insight to evaluate how the investment in learning can be assessed:
management, quality
project management, To what degree To what degree To what degree To what degree
Level 2: Learning
Level 3: Behavior
Level 1: Reaction
Level 4: Results
education, economic & participants react participants participants apply targeted
social development. favorably to the acquire the what they learned outcomes occur,
Mentor FZ LLC experts learning event intended during training as a result of the
are of various universal knowledge, skills, when they are learning event(s)
backgrounds with and attitudes back on the job and subsequent
profound deep
understanding of
based on their reinforcement
business dynamics and participation in
cross cultural work the learning event
corporate level
positions.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789
Design Example of standard Leadership & Management modules
Mentor FZ LLC is a
A Sample module design:
the globe with all
organization
development. Mentor
FZ LLC has worked
Managing Managing Your Managing Your
governments and
Yourself Work Team Interactions
international
develop performance
• Emotional • Personal • Team
build people capacities Intelligence Objective Setting Communications
and optimize the
organizational • Self Management And Performance • Peer To Peer
dynamics. Mentor FZ
LLC works through • Self Awareness Tools Feedback
resource management, • Planning And • Trust Building
Organizing Skills • Teamwork, Team
monitoring & evaluation • Time & Energy Roles
studies.
Management • Conflict
Mentor FZ LLC head Management
Dubai Knowledge
Village a universal
unique hub for
geographical areas
around the world.
Mentor FZ LLC has

experts and senior
consultants in vast
management, quality
project management,
social development.
backgrounds with
profound deep
understanding of
cross cultural work
corporate level
positions.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789
Emotional Intelligence
A Learning Module Outline
Mentor FZ LLC is a
the globe with all
aspects of people and Module Overview Module Focus
organization
development. Mentor Today business environment is ever demanding. Managing Yourself
FZ LLC has worked Whatever your Management role, the skills and abilities  Self-Awareness
with people in public to reach business goals and bring others with us are  Setting Goals
and private companies, more and more crucial for success. Emotional  Power of Purpose
governments and Intelligence is a set of capabilities that distinguish  Empathy –Knowing you
international outstanding people. Every person has the capability to  Intuition – Magical feelings
organizations to help increase their self-awareness and therefore their  Integrity: you can’t fake it
develop performance effectiveness when working with others. This learning  Emotional Management
build people capacities module provides an introduction to emotional intelligence
and optimize the for anyone in a management or leadership role. It will What is emotional intelligence?
organizational provide you with fascinating insights into how you are
 IQ versus EQ
dynamics. Mentor FZ being with your colleagues. It will provide you with new
 Business case evidence
LLC works through impetus for change and a time to take stock of your
leadership skills and abilities.  Models of emotional intelligence
resource management,  Underpinning concept of Ei World's
organizational design, approach to emotional intelligence
Definition Emotionally Intelligent Leadership
monitoring & evaluation  What is the evidence?
Emotional Intelligence is an assortment of non cognitive
and impact assessment  What is emotionally intelligent leadership?
skills, capabilities, and competencies that influence a
studies. person’s ability to succeed in coping with environmental
Successful relationships
demands and pressures.
Mentor FZ LLC head  Using TRUST to audit existing relationships
office is located in the  Stakeholder status
Dubai Knowledge
Village a universal
Return on Investment Knowing Emotions
unique hub for  The main emotions and the impact on
By the end of this module, participants will be able to: management
• State the role of Emotional Intelligence in their
firms. Mentor FZ LLC  Emotions in change or transition
effectiveness as Leaders.
operations cover wide  How to support yourself and others through
• List the business case for Emotional Intelligence as well
geographical areas Change
as their own reasons for seeking improvement in their
around the world.
management ability.  Having more of the emotions that will help
• Conduct an audit of their current work relationships in Managing
Mentor FZ LLC has
leading to priorities for improvement.
• Assess their own current levels of emotional Stress Management
intelligence.  The impact of emotions on day-to-day
experts and senior stress management
• Take careful stock of where they are in relation to their
consultants in vast
hopes, dreams and aspirations and conduct a whole life  Heart, mind and body connection
check on the extent to which their current situation is  Identifying and understanding hot buttons
satisfactory.
management, quality Core Commitments
• Achieve greater work/life balance through a focus on
identifying, understanding, using and managing  Stands and Charters
project management,  Clarity and Focus
emotions.
• Plan a work-based project to continue to work on their
education, economic & Emotional Intelligence in Action back at work
emotional intelligence after the course.
social development.  Creating a project for improvement
backgrounds with
profound deep
understanding of
cross cultural work
corporate level
positions.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789
Mentor FZ LLC is a
Self Management

the globe with all
organization
development. Mentor
FZ LLC has worked
with people in public Module Overview Module Focus
governments and The philosophy of Self-Management guidance help Becoming your Best Self
international people in organizations to become even more effective • Identify and leverage your strengths
organizations to help self-managers of their careers, family, health, personal • Get Best Self feedback
develop performance and professional relationships. This program based on • Enable your people and organization
build people capacities much research and discussions helps managers
and optimize the recognize the self-managing strategies behind their best Keep Organized
organizational achievements and offers them practical methods that  Plan your time
dynamics. Mentor FZ help them to use these strategies more frequently. This  Manage your things
LLC works through program will maximize the productivity and overall  Make best of your relations
offering training, human effectiveness of the leaders of your organization.
resource management, Getting High Results
organizational design,  Increasing your Performance
Definition  Focusing on results
 Increasing your accountability and
monitoring & evaluation Self-management refers to methods, skills, and responsibility level
studies.
strategies by which individuals can effectively direct their  Keeping your commitments
own activities toward the achievement of objectives, and
includes goal setting, planning, scheduling, task tracking, Keep your morals high
Mentor FZ LLC head
self-evaluation, self-intervention, self-development, etc.  Enhancing your self confidence
Dubai Knowledge  Motivating yourself
Village a universal  Trigger your high motivators for more
unique hub for Return on Investment performance
management consulting  Understanding your optimum culture
firms. Mentor FZ LLC By the end of this module, participants will be able to:
operations cover wide Take the best out of Technology
geographical areas  Develop a day-to-day system for self  The middle way
around the world. management  Using your PC
 Avoid slumps  Choose your tools
Mentor FZ LLC has  Learn techniques for the maintenance and  The best of the net
carefully built a large development of self confidence
pool of subject matter  Learn to make and keep self-commitments Personal development
experts and senior  Develop a psychological time management  Improving self-awareness
consultants in vast system  Improving self-knowledge
specialties such as:  Learn how to make decisions and build habits  Building or renewing identity
leadership, strategy,  Learn to self coach  Developing strengths or talents
management, quality  Maximize the return on investment (ROI) of  Identifying or improving potential
assurance and control, commitment/energy  Building employability or human capital
project management,
 Enhance personal and professional well being  Enhancing lifestyle or the quality of life
 Realizing dreams
social development.  Fulfilling aspirations
backgrounds with
profound deep
understanding of
cross cultural work
corporate level
positions.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789
Time & Energy Management
Mentor FZ LLC is a
the globe with all
organization
development. Mentor Module Overview Module Focus
FZ LLC has worked
with people in public If management is the art of getting the right things done, The Purpose of Managing Your Time
and private companies, time management is perhaps the single most critical • What is time management?
governments and management skill. This program helps you learn how to • Phases of time management
international prioritize your tasks – what to concentrate on, and for
organizations to help how long, as well as what to set aside. Understanding How You Spend Your Time
develop performance This practical program is for those who want to take more • Where does your time go?
build people capacities control of their workloads by organizing tasks, people, • Finding the patterns
and optimize the and themselves more effectively.
organizational Goals as Guideposts
dynamics. Mentor FZ • Attempting too much
LLC works through
offering training, human Definition Scheduling Your Time
resource management, Time management refers to a range of skills, tools, and • Why do I need to schedule my time?
organizational design, techniques used to manage time when accomplishing • Tools for scheduling
corporate strategies, specific tasks, projects and goals. This set encompasses • Breaking goals into manageable tasks
compensation schemes, a wide scope of activities, and these include planning, • Creating your schedule
monitoring & evaluation allocating, setting goals, delegation, analysis of time • Working with "to-do" lists
and impact assessment spent, monitoring, organizing, scheduling, and
studies. prioritizing. Initially time management referred to just Controlling Time Wasters
business or work activities, but eventually the term • What is a time waster?
Mentor FZ LLC head broadened to include personal activities also. A time • How to handle interruptions
office is located in the management system is a designed combination of • How to handle unexpected visitors
Dubai Knowledge processes, tools and techniques. • Manage your phone \
Village a universal • How to deal with paperwork
unique hub for Return on Investment • Fight procrastination
management consulting • How to handle meetings
firms. Mentor FZ LLC By the end of this module, participants will be able to: • Make travel time productive
geographical areas  Recognize the value of effective time Putting Your Schedule into Action
around the world. management to yourself, your team, and your • Implement your schedule
organization • Monitor and evaluate your schedule
Mentor FZ LLC has  Clarify your own and your team's objectives,
carefully built a large key areas of responsibility and priorities Managing Others and Meetings
pool of subject matter  Identify and overcome the primary causes of • Managing people managers, colleagues,
experts and senior poor time management for yourself and your team members and customers
consultants in vast team • Getting more things done through assertive
specialties such as:  Identify time wasters and personal preferences behavior
leadership, strategy, that affect performance in the workplace • Making the most of meetings as participant
management, quality  Prioritize your tasks and cope more effectively or chairperson
assurance and control, with day-to-day demands and pressures
project management, Effective Delegation
 Learn to plan ahead and use your time more
effectively to increase personal and team • The rules of effective delegation
productivity • Using delegation as a means of
social development. coordinating the workload of your
 Release more time to manage and delegate
Mentor FZ LLC experts team/department
tasks effectively
backgrounds with  Become more assertive and disciplined,
profound deep achieving greater control through improved
understanding of personal organization, resulting in a healthier,
business dynamics and more productive lifestyle both at work and
cross cultural work beyond.
corporate level
positions.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789
Developing and Sustaining High
Performance Teams
Mentor FZ LLC is a A Learning Module Outline
the globe with all
aspects of people and Module Overview Module Focus
organization
development. Mentor Teams have a vast capacity to drive an organization Forces Contributing to the Increasing Significance
FZ LLC has worked beyond its boundaries. When managed well, teams of Teams
with people in public stimulate creativity and innovation, make an organization • The setting: an era of rapidly accelerating
and private companies, more adaptive to market forces, and tap into a firm’s change
governments and intellectual resources to drive breakthrough results. • The customer revolution: power shift from
international This program approaches team building at the strategic seller to buyer
organizations to help level. Participants evaluate not only the structure and • How teams contribute to effective change
develop performance management of high-performance teams, but also
build people capacities whether it is appropriate to use teams or individuals to Building a High-Performance Team
and optimize the most effectively accomplish a given goal. Participants • Focus on three critical dimensions:
organizational also explore team dynamics from the perspectives of interdependence, subordination, and central
dynamics. Mentor FZ both team leaders and team members in order to build a focus
LLC works through deeper understanding of the implications of management • Address the issues that determine team
offering training, human decisions. performance: the characteristics
resource management, of high-performance teams
organizational design, • Assess team progress/performance: team
corporate strategies, diagnostic
Definition
monitoring & evaluation Team building refers to a wide range of activities, usually Overcoming Obstacles to Team Performance and
and impact assessment in a business context, for improving team performance. Success
studies. Team building is pursued via a variety of practices, and • Facilitate team maturation or development
can range from simple bonding exercises to complex • Identify roles and significant processes
Mentor FZ LLC head simulations and multi-day team building retreats • Establish explicit team norms and
office is located in the designed to develop a team (including group assessment expectations
Dubai Knowledge and group-dynamic games), usually falling somewhere in • Foster a collaborative team climate and
Village a universal between. It generally sits within the theory and practice of trusting relationships
unique hub for organizational development, but can also be applied to • Exercise influence and communication skills
management consulting sports teams, school groups, and other contexts. Team in pursuit of team goals
firms. Mentor FZ LLC building is not to be confused with "team recreation" that
operations cover wide consists of activities for teams that are strictly Understanding Motivation and Behavior
geographical areas recreational • A comprehensive model of performance
around the world. • The power of assumptions and expectations
Return on Investment • Recognizing individual needs and
Mentor FZ LLC has differences
carefully built a large By the end of this module, participants will be able to: • Identify and deploy team member strengths
pool of subject matter • Strategies for building high-performing teams • Enhance the rewards of team membership
experts and senior and eliminating obstacles to effective
consultants in vast teamwork Enhancing Problem Solving and Decision Making
specialties such as: • Tools to define and communicate manager and • Systemic barriers to effective change in
leadership, strategy, team member roles organizations
management, quality • Methodologies to manage the complexities of • Key elements of problem solving and
assurance and control, group dynamics, including decision making, decision making
project management, power, and conflict • Principle barriers to effective problem
content development, • Team development strategies to improve team solving and decision making
education, economic & productivity
social development. • Learn practical skills for leading, facilitating,
Mentor FZ LLC experts and participating in effective teams.
backgrounds with
profound deep
understanding of
cross cultural work
corporate level
positions.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789
Sample Content Page Format: Building Key Attributes from the Self Awareness Module under the
section of Developing your Potential
BUILDING KEY ATTRIBUTES

Mentor FZ LLC is a
Human beings have many talents that can be turned into engines of
success. Yet the best performance requires mare than mere talent:
2. Identify your
research based diverse weakness as the
consulting firm serving it involves developing a number of important personal strengths, first step to
the globe with all
including determination, vision and confidence. rectifying them.
organization
development. Mentor
FZ LLC has worked ASSESSING YOURSELF
with people in public You know what comes easily to you, and these strengths
governments and
can be 1. Do things developed fairly rapidly. Yet your natural
international powers the easy way – may not be enough. To reach your full
organizations to help potential, play to your you need to develop all the key attributes. For
develop performance
build people capacities example, a strengths lack of confidence is a general barrier to
and optimize the advancing in business management. If you are someone
organizational who is feeling of low self-esteem, or you lack the courage of your convictions, you will
dynamics. Mentor FZ
LLC works through have to work hard to maximize your self-confidence. Begin yourself development by
offering training, human looking objectively at your abilities and where they most need to be improved.
compensation schemes, EVALUATING YOUR KEY ATTRIBUTES
and impact assessment ATTRIBUTE HOW TO ASSESS YOURSELF
studies.
AMBITION Have you written down high and stretching targets
Mentor FZ LLC head and planned how you are going to achieve them?
Dubai Knowledge
Village a universal VISION Have you formed a clear idea of where you want
unique hub for
management consulting to be and what you want to be doing in five years’
firms. Mentor FZ LLC time?
geographical areas CONFIDENCE Do you feel able to do anything that is needed
around the world. now, do it well, and master new abilities and tasks
Mentor FZ LLC has
as required?
carefully built a large ABILITY TO Do you believe in your own ability to judge a risk
experts and senior
TAKE RISKS as worth taking and to take our chances
consultants in vast effectively?
leadership, strategy, DRIVE AND Can you bring full mental powers to bear on an
management, quality ENERGY issue, to decide on the right action, and see it
assurance and control, through?
project management,
content development, COMPETITIVE Are you never satisfied until you have clearly won
education, economic & SPIRIT all the prizes against the best competition around!
social development.
backgrounds with
SELF-CRITICISM Are you a restless perfectionist who constantly
profound deep seeks to improve and to get others to do the
understanding of same?
cross cultural work LEADERSHIP Can you mobilize others to achieve group
environment and have ambitions, as well as develop other leaders and
corporate level bring them forward?
positions.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789
Sample Exercises: from the Personal Objective Setting and Performance Tools module
Multiple Choice Questions (Setting Goals)
Question 1:
In terms of importance, goals generally fall into one of three categories: critical, solutions-
Mentor FZ LLC is a oriented, or nice to have. What is a key difference between a critical goal and a solutions-oriented
goal?
the globe with all
organization
 A critical goal must be accomplished in order for your unit to continue to run successfully. A
development. Mentor solutions-oriented goal may not be essential but it creates a more desirable long-term business
FZ LLC has worked situation.
and private companies,  A critical goal is a short-term goal that has emerged unexpectedly and overrides other
governments and activities; a solutions-oriented goal is the goal created to resolve the issues raised by the critical
international goal.
 A critical goal is a short-term goal that reflects the organization’s mission and strategy; a
develop performance
build people capacities solutions-oriented goal is a long-term goal originating from and designed to improve your
and optimize the business unit.
organizational Please check p. 150 for the answer key
dynamics. Mentor FZ
LLC works through
Exercise (Goals Development Chart)
Goals Development Chart
studies.
Use the following chart to identify goals in different work areas. After you have identified the
Mentor FZ LLC head goals and expected outcomes, assign a priority to them.
Dubai Knowledge Priority
Village a universal
unique hub for Role Goal Expected Outcome (A, B, C)
management consulting Supervisor A
firms. Mentor FZ LLC Complete all performance  Direct reports satisfied that
operations cover wide evaluations with time performance evaluation is a priority.
geographical areas frame set by Human Feedback available in a timely
around the world. Resources. manner.
 No work pending to HR.
Mentor FZ LLC has
experts and senior Checklist (Goals Success Factors)
consultants in vast
management, quality
assurance and control, Goals Success Factors Checklist
project management,
content development, Complete this checklist for each of your direct reports:
social development. Checklist Question Yes No
Mentor FZ LLC experts 1. Do you have agreement on specific and realistic goals?
backgrounds with 2. Have you established checkpoints for input?
profound deep 3. Are you tolerant of mistakes?
understanding of 4. Does your direct report have adequate resources to do the job?
cross cultural work 5. Does your direct report have appropriate skills and knowledge?
environment and have 6. Does your direct report understand the role of his or her tasks within the
experienced strategic context of the team's goals?
corporate level
7. Do you have a plan for recognizing success?
positions.
If you answer “yes” to all of the questions, it is likely that your direct report is headed toward
success in accomplishing his or her goals.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789
Sample text for the Communication Skills Module
COMMUNICATING CLEARLY
Mentor FZ LLC is a INTRODUCTION
the globe with all The art of getting your message across effectively is a vital part of being a successful manager.
organization
Whether you want to make presentations with confidence or to negotiate with ease, this section of
development. Mentor the book will help you to improve your communication skills. From understanding body language
FZ LLC has worked to writing reports and proposals-all the key aspects of business communication are clearly
and private companies, explained. Also included is practical advice on using public relations, advertising, information
governments and technology and media techniques, while 101concice tips scattered throughout give you further
international vital information. Finally, a self-assessment exercise allows you to evaluate how good you are at
develop performance communicating. As you begin to communicate more effectively, this section will help you to
build people capacities consolidate and build on your new skills.
and optimize the
organizational
dynamics. Mentor FZ
LLC works through
resource management, LEARNING THE BASICS
compensation schemes, Everybody communicates in one way or another, but few managers deliver their messages as well
monitoring & evaluation as they can. Learn some basic rules to help you get your message across clearly.
studies.
WORKING TOWARDS BETTER COMMUNICATION
Mentor FZ LLC head Good communication is the lifeblood of organizations. It takes many forms, such as speaking,
Dubai Knowledge
writing, and listening, though its purpose is always to convey a message to recipients. Use it to
Village a universal handle information and improve relationships.
unique hub for
firms. Mentor FZ LLC 1. Encourage your company to improve all type of communications.
operations cover wide 2. Note that good communicators make much better managers.
geographical areas
around the world.
Being effective
Mentor FZ LLC has
carefully built a large Effective communication (and therefore effective business) hinges on people understanding your
pool of subject matter meaning, and replying in terms that move the exchange forward-preferable in the direction you
experts and senior would like it to go. Communicating is always a two-way process. In management, you
consultants in vast
specialties such as: communicate to get things done, pass on and obtain information, reach decisions, achieve joint
leadership, strategy, understanding, and develop relationships.
management, quality
project management, Recognizing Barriers
content development, There are always at least two parties involved in any communication, each of whom may have
social development. different wants, needs, and attitudes. These wants and needs can present barriers if they conflict
Mentor FZ LLC experts with those of the other party, and such barriers may stop you conveying and receiving the right
are of various universal message. Any communication must overcome such barriers if it is to be successful, and the first
backgrounds with
profound deep step is to recognize that they exist.
understanding of
cross cultural work
Communicating positively:
environment and have Breaking down barriers is one of the first steps towards good communication. Maintaining eye
experienced strategic contact, listening to what the other person is saying, and mirroring body language all help you to
corporate level
positions. communicate successfully.
Mentor FZ –LLC
Tel: +97143644583
Fax: +97144423789

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Mentor training programs development experience spans a broad range of industries

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A Learning Module Outline

BUILDING KEY ATTRIBUTES

Multiple Choice Questions (Setting Goals)

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