CHRIST THE KING COLLEGE OF SCIENCE & TECHNOLOGY

12 National Road,Putatan, Muntinlupa City

GANTT CHART OF ACADEMIC DELIVERABLES & INSTRUCTIONAL PLAN FOR MODULAR AND ONLINE
LEARNING (COLLEGE)

TOURISM
AND
HOSPITA
LITY
MANAGE
Department MENT
Course Code & FRONT
Title OFFICE
RAYMON
D L.
Faculty MARCOS
Learning
Outcomes
1 RECEIVE AND PROCESS RESERVATIONS
OPERATE COMPUTERIZED RESERVATION
2 SYSTEM
3 PROVIDE ACCOMODATION RECEPTION SERVICES
4 CONDUCT NIGHT AUDIT
5 PROVIDE CLUB RECEPTION SERVICES
6 PROVIDE PORTER SERVICES
W Course
Learnin
ee Intended
g
k Learning Presentatio Student
Resour
No Course Outcome n/Discussio s'
ces,
. Content s (CILOs) n (TLAs) Activity TIMELINE
Se Instructio   Teaching Worksh Instruc M Wor Li Ta Date Re
ssi nal and eets for tional od kshe n rg Acco ma
 et
Aids /
D
Deliver
on Learning Assessm k at mplis
ables
# Delivery Activities ent ule et s e hed rks
  RECEIVE AND PROCESS RESERVATIONS              
The
lodging  
industry                
a.
determin
e for and
advise
customer
of the   POWER
availabilit POINT
Front y of PRESE
Office the NTATIO
operation reservati N,
s on   VIDEO            
1 b. offer PRESE
alternativ NTATIO
A.
es, N,
ASYNCHRO
including MODU
NOUS
waitlist LE,
DISCUSSION
options, WORKS
VIA
if A. HEETS
SCHOOLOG
requeste ONLINE
Y, GOOGLE
d WRITTE
CLASSROO
Detailed booking N
M
informatio is not ASSESS
n of the ff: available MENT            
A. c. B. B.
GENERAL respond SYNCHRON GRADED
DESCRIPTI to OUS RECITAT            
 inquiries
regarding
rates and
other
product ION
features DISCUSSION THROUG
according VIA ZOOM H
to GOOGLE
establish CLASSR
ed OOM
procedur DISCUSS
ON es ION
B. ROOM C. MODULE
TYPES   READING              
C. ROOM
 
RATES                
D. HOTEL
 
FACILITIES                
                   
2 Reservatio POWER
n: key POINT
terms       PRESE            
Different a. record     NTATIO            
types of complete N,
reservatio customer VIDEO
ns details PRESE
accuratel NTATIO
y against N,
his/her MODU
booking LE,
in a WORKS
manner HEETS
that
ensures
 correct
interpret
ation by
others
who
may
access
the
reservati
on
details
b. check
customer
profile or
history, if
available,
and use
Reservatio the
n inquiries informati
and their on to
distributio enhance
n customer
channels service                
The c. A. A.            
process of confirm ASYNCHRO ONLINE
taking all NOUS WRITTE
group booking DISCUSSION N
reservatio details VIA ASSESS
ns with SCHOOLOG MENT
the Y, GOOGLE
customer CLASSROO
and M
ensure
that
 s/he
understa
nds and
agrees
to all
items
d. file
reservati
ons in a
manner
that
ensures B.
B.
easy GRADED
SYNCHRON
access by RECITAT
OUS
others ION
DISCUSSION
and in THROUG
VIA ZOOM
accordan H
ce with GOOGLE
establish CLASSR
Group ed OOM
reservatio procedur DISCUSS
n issues es ION            
  e. C. MODULE              
prepare READING
and issue
documen
ts
and
other
materials
to the
customer
in
accordan
 ce with
requirem
ents of
the
specific
reservati
on
Receiving,
processin
g and
recording
payments
and
necessary
actions to POWER
be taken POINT
in case of PRESE
cancellati NTATIO
ons       N,            
Generatin VIDEO
3 g and a. update PRESE
issuing financial NTATIO
invoices status of N,
and credit the MODU
notes for reservati LE,
changed on WORKS
reservatio accuratel HEETS
ns y                

Checking b.
that the receive,
reservatio process,
n has and
been fully record
paid amendm                
 ents or
cancellati
ons
of
reservati
ons in
accordan
ce
with
customer
request
and
establish
ed
procedur
es
Front c. A. A.            
Office communi ASYNCHRO ONLINE
responsibi cate NOUS WRITTE
lities general DISCUSSION N
and VIA ASSESS
specific SCHOOLOG MENT
customer Y, GOOGLE
requirem CLASSROO
ents and M
reservati
on
details to
appropri
ate
departm
ents and
colleague
s
 d.
compile
and
provide
accurate
and B.
B.
relevant GRADED
SYNCHRON
reservati RECITAT
OUS
on ION
DISCUSSION
statistics THROUG
VIA ZOOM
to H
concerne GOOGLE
d people CLASSR
Accepting or OOM
reservatio departm DISCUSS
ns ents ION            
e.
Conduct
self-
evaluatio
n of
performa
nce in C. MODULE
receiving READING C.
and RETURN
processin DEMON
g STRATIO
reservati N
Reservatio ons using ASSESS
n request rubrics MENT            

Evaluation e.
of Conduct
performa self-
nce in evaluatio                
 n of
performa
nce in
receiving
receiving and
and processin
processin g
g reservati
reservatio ons using
ns rubrics
OPERATE COMPUTERIZED RESERVATION
 
  SYSTEM            
Types of
reservatio
n systems                  
Different
types of
reservatio a. access POWER
ns and and POINT
reservatio interpret PRESE
n inquiries reservati NTATIO
and their on N,
distributio system VIDEO
4 n accuratel PRESE
channels y     NTATIO            
b. use all N,
system MODU
features LE,
Reservatio to WORKS
n updates access a HEETS
and range of
amendme informati
nts on                
  c. check A. A.            
 the
availabilit
y of the
required ASYNCHRO
booking NOUS
in DISCUSSION
accordan VIA
ce SCHOOLOG
with the Y, GOOGLE
system CLASSROO ONLINE
functions M WRITTE
and N
requirem ASSESS
ents MENT
d. create
new B.
reservati GRADED
ons RECITAT
B.
containin ION
SYNCHRON
g THROUG
OUS
accurate H
DISCUSSION
customer GOOGLE
VIA ZOOM
details CLASSR
and full OOM
requirem DISCUSS
  ents ION            
  e. encode C. MODULE              
all READING
customer
s’ details
using the
format
required
by
 the
compute
r system
f.
Retrieve
bookings
as
required,
using the
compute
  r system                
                   
5 Different POWER
types of POINT
reservatio PRESE
ns, and NTATIO
reservatio N,
n inquiries VIDEO
and their PRESE
distributio NTATIO
n N,
channels       MODU            
  a. create A. A. LE,            
and ASYNCHRO ONLINE WORKS
process NOUS WRITTE HEETS
accurate DISCUSSION N
communi VIA ASSESS
cations SCHOOLOG MENT
to Y, GOOGLE
industry CLASSROO
colleague M
s using
the
required
 features
of the
system
b. access
and
correctly B.
interpret GRADED
communi B. RECITAT
cations SYNCHRON ION
from OUS THROUG
industry DISCUSSION H
colleague VIA ZOOM GOOGLE
s at the CLASSR
appropri OOM
ate DISCUSS
  time ION            
C. MODULE
    READING              
6 Evaluation a. A.
of conduct ASYNCHRO
performa self- NOUS
nce in evaluatio DISCUSSION A.
operating n of the VIA ONLINE
computeri performa SCHOOLOG WRITTE
zed nce in Y, GOOGLE N
reservatio operating CLASSROO ASSESS
n system compute M MENT            
rized B. B.            
reservati SYNCHRON GRADED
on OUS RECITAT
system DISCUSSION ION
using VIA ZOOM THROUG
rubrics H
GOOGLE
 CLASSR
OOM
DISCUSS
ION
7 PROVIDE ACCOMODATION RECEPTION POWER
SERVICES POINT            
Registrati PRESE
on: key NTATIO
terms N,
(PROVIDE VIDEO
ACCOMM PRESE
ODATION NTATIO
RECEPTIO N,
N MODU
SERVICES)       LE,            
a. WORKS
prepare HEETS
reception
area for
service
and
check all
necessar
y
equipme
Preregistr nt prior
ation to use                
Interdepa b. check                
rtmental and
communic review
ation daily
arrival
details
prior to
 guest’s
arrival
c.
allocate
rooms in
accordan
ce
with
guest
requirem
ents and
Guest establish
registratio ment
n policy                
A.
ASYNCHRO
d. NOUS
welcome DISCUSSION A.
guests VIA ONLINE
Acceptabl warmly SCHOOLOG WRITTE
e methods and Y, GOOGLE N
of courteou CLASSROO ASSESS
payment sly M MENT            
Foreign e. B. B.            
exchange confirm SYNCHRON GRADED
reservati OUS RECITAT
on details DISCUSSION ION
with VIA ZOOM THROUG
guests H
GOOGLE
CLASSR
OOM
DISCUSS
ION
 f. register
guests
with or C. MODULE
Foreign without READING
calculatio reservati
n ons              
g. follow
correct
accounti
Exchangin ng
g foreign procedur
currency es                
h. explain
clearly
relevant
details
such as
room
key/elect
ronic
cards,
guest
mail,
messages
,
and
safety
deposit
facility
arrangem
ents to
Revision guests                

i. follow
  correct                
 enterpris
e
procedur
es where
rooms
are not
immediat
ely
available
or
overbook
ing has
occurred
                   
8 Dealing POWER
with guest POINT
accounts       PRESE            
a. NTATIO
explain N,
and VIDEO
process PRESE
guest NTATIO
accounts N,
clearly, MODU
courteou LE,
sly, WORKS
and HEETS
Dockets, accuratel
invoices, y to the
vouchers guest                
Post to b. A. A.            
guest recover ASYNCHRO ONLINE
accounts and NOUS WRITTE
process DISCUSSION N
 keys/elec VIA
tronic SCHOOLOG
cards Y, GOOGLE
from CLASSROO ASSESS
guests M MENT
c. act
upon the
guest’s
requests
for
assistanc B.
B.
e GRADED
SYNCHRON
courteou RECITAT
OUS
sly or ION
DISCUSSION
refer to THROUG
VIA ZOOM
the H
appropri GOOGLE
ate CLASSR
departm OOM
Room ent for DISCUSS
count follow-up ION            
Balancing
C. MODULE
transactio
READING
ns                
Departure
procedure
s                  
                   
Interdepa POWER
rtmental POINT
communic PRESE
9 ation       NTATIO            
Calculate a. N,
occupancy prepare     VIDEO            
 and PRESE
update NTATIO
front N,
office MODU
records LE,
within WORKS
designate HEETS
d
timelines
b. follow
establish
ment
policies A.
with ASYNCHRO
regard to NOUS
room DISCUSSION
changes, VIA
no- SCHOOLOG
shows, Y, GOOGLE A.
extension CLASSROO ONLINE
s, and M WRITTE
Balancing early N
transactio departur ASSESS
ns es MENT            
Evaluation c. B. B.            
of the distribute SYNCHRON GRADED
performa reports OUS RECITAT
nce in and DISCUSSION ION
providing records VIA ZOOM THROUG
accommo to the H
dation appropri GOOGLE
reception ate CLASSR
services departm OOM
ents DISCUSS
 within
designate
d
timelines ION
d.
Undertak
e a self-
rating of
the
performa
nce in C. MODULE
providing READING C.
accommo RETURN
dation DEMON
reception STRATIO
services N
using ASSESS
  rubrics MENT            
10 CONDUCT NIGHT AUDIT              
Process POWER
financial POINT
transactio PRESE
ns       NTATIO            
The a. check   A. N,            
accountin transacti ONLINE VIDEO
g cycle ons to WRITTE PRESE
ensure N NTATIO
that they ASSESS N,
have MENT MODU
been LE,
carried WORKS
out HEETS
in
accordan
 ce with
establish
ment
procedur
es
b. check
balances
prepared
by
others to A.
ensure ASYNCHRO
that they NOUS B.
are DISCUSSION GRADED
accurate VIA RECITAT
and in SCHOOLOG ION
accordan Y, GOOGLE THROUG
ce CLASSROO H
with M GOOGLE
establish CLASSR
ment OOM
procedur DISCUSS
  es ION            
  c. B.              
identify SYNCHRON
and OUS
resolve DISCUSSION
financial VIA ZOOM
and
system
discrepan
cies
according
to level
of
 responsib
ility
C. MODULE
    READING              
11 Bank POWER
reconcilia POINT
tions       PRESE            
a. NTATIO
identify N,
and VIDEO
A.
resolve PRESE
ASYNCHRO
financial NTATIO
NOUS
and N,
DISCUSSION
system MODU
VIA
discrepan LE,
SCHOOLOG
cies A. WORKS
Y, GOOGLE
according ONLINE HEETS
CLASSROO
to level WRITTE
M
of N
Balance responsib ASSESS
revenue ility MENT            
Organizati b. B. B.            
on of impleme SYNCHRON GRADED
records nt OUS RECITAT
and financial DISCUSSION ION
reports systems VIA ZOOM THROUG
and H
financial GOOGLE
control CLASSR
systems OOM
in DISCUSS
accordan ION
ce with
establish
 ment
procedur
es
c.
monitor
systems C. MODULE
and READING
provide
  feedback              
                   
12 Check POWER
guest POINT
accounts       PRESE            
a. NTATIO
complete A. N,
routine ASYNCHRO VIDEO
records NOUS PRESE
Evaluation and DISCUSSION NTATIO
of reports VIA A. N,
performa accuratel SCHOOLOG ONLINE MODU
nce in y within Y, GOOGLE WRITTE LE,
conductin designate CLASSROO N WORKS
g night d M ASSESS HEETS
audit timelines MENT            
  b. B. B.            
forward SYNCHRON GRADED
reports OUS RECITAT
promptly DISCUSSION ION
to the VIA ZOOM THROUG
appropri H
ate GOOGLE
person/d CLASSR
epartme OOM
nt DISCUSS
 ION
c.
conduct C.
research RETURN
on C. MODULE DEMON
successfu READING STRATIO
l N
record ASSESS
  keeping MENT            
PROVIDE CLUB RECEPTION SERVICES            
Services
of the
hospitality
industry                  
a.
provide POWER
accurate POINT
advice PRESE
and NTATIO
A.
informati N,
ASYNCHRO
on on VIDEO
NOUS
13 club PRESE
DISCUSSION
services NTATIO
VIA
and N,
SCHOOLOG
facilities MODU
Y, GOOGLE
to LE,
CLASSROO
customer A. WORKS
M
s and ONLINE HEETS
Products club WRITTE
of the members N
hospitality as ASSESS
industry required MENT            
Product b. explain B. B.
knowledg club SYNCHRON GRADED            
 members
hip and
club rules RECITAT
to the ION
public OUS THROUG
and DISCUSSION H
members VIA ZOOM GOOGLE
following CLASSR
e and the standard OOM
sales procedur DISCUSS
function es ION
c. explain
and fill
up
members
hip
C. MODULE
applicatio
READING
n forms
clearly
and
complete
  ly              
                   
14 Effective POWER
selling POINT
technique PRESE
s       NTATIO            
The a. check A. A. N,            
marketing and ASYNCHRO ONLINE VIDEO
mix maintain NOUS WRITTE PRESE
members DISCUSSION N NTATIO
hip VIA ASSESS N,
records SCHOOLOG MENT MODU
Y, GOOGLE LE,
 CLASSROO
M
B.
GRADED
RECITAT
B. ION
b. check SYNCHRON THROUG
members OUS H
The hip DISCUSSION GOOGLE
WORKS
consumer badges/c VIA ZOOM CLASSR
HEETS
decision- ards OOM
making upon DISCUSS
process entry ION            
c. . assist
C. MODULE
sign-in of
READING
  guests              
                   
15 Club and POWER
licensing POINT
laws in PRESE
relation to NTATIO
entry N,
requireme VIDEO
nts for PRESE
customers NTATIO
and dress N,
regulation MODU
s       LE,            
Discuss a. ensure A. A. WORKS            
club that ASYNCHRO ONLINE HEETS
members members NOUS WRITTE
hip rules, and DISCUSSION N
conditions guests VIA ASSESS
, benefits, comply SCHOOLOG MENT
 with
dress and Y, GOOGLE
and age CLASSROO
entitleme regulatio M
nts ns
b. refer B.
disputes GRADED
over RECITAT
Evaluation entry to B. ION
of club to SYNCHRON THROUG
performa security, OUS H
nce in superviso DISCUSSION GOOGLE
providing r, or VIA ZOOM CLASSR
club other OOM
reception relevant DISCUSS
services person ION            
16 PROVIDE PORTER SERVICES              
Typical POWER
hotel/mot POINT
el PRESE
procedure NTATIO
s for N,
handling VIDEO
group PRESE
luggage at NTATIO
arrival and N,
departure       MODU            
Process a. review A. A. LE,            
for and plan ASYNCHRO ONLINE WORKS
providing expected NOUS WRITTE HEETS
a specified daily DISCUSSION N
bell desk arrivals, VIA ASSESS
service departur SCHOOLOG MENT
es, and Y, GOOGLE
 requests
for major
CLASSROO
guest
M
moveme
nts
b.
welcome
and B.
direct GRADED
Range of guests B. RECITAT
services promptly SYNCHRON ION
offered by on arrival OUS THROUG
the bell to the DISCUSSION H
desk in appropri VIA ZOOM GOOGLE
accommo ate area CLASSR
dation for OOM
establish registrati DISCUSS
ments on ION            
Checking
guest c. assist
C. MODULE
arrival and guests
READING
departure with
list luggage              
                   
Process POWER
for lifting POINT
and PRESE
 
carrying NTATIO
heavy N,
17 luggage     VIDEO            
Typical a. A. A. PRESE
security transport ASYNCHRO ONLINE NTATIO
procedure and NOUS WRITTE N,
s for deliver DISCUSSION N MODU            
 guest LE,
luggage WORKS
safely to HEETS
the VIA
correct SCHOOLOG
location Y, GOOGLE
within CLASSROO
appropri M
luggage ate
storage timefram ASSESS
rooms es MENT
b.
operate
luggage
storage
system
correctly B.
B.
and in GRADED
SYNCHRON
Issues to accordan RECITAT
OUS
consider ce with ION
DISCUSSION
in establish THROUG
VIA ZOOM
planning ed H
the pickup procedur GOOGLE
of group es and CLASSR
luggage security OOM
from requirem DISCUSS
rooms ents ION            
  c. . mark C. MODULE              
and store READING
luggage
accuratel
y to allow
for easy
retrieval
 following
the
establish
ed
procedur
es
                   
18 A.
ONLINE
WRITTE
Introducti N
on to bell ASSESS
desk     MENT            
B.
A. GRADED
ASYNCHRO RECITAT
NOUS ION
DISCUSSION THROUG
VIA H
a. SCHOOLOG GOOGLE
provide Y, GOOGLE CLASSR
Functions bell desk CLASSROO OOM
of bell services M DISCUSS
desk promptly ION            
Bell desk b. B. B.            
records coordinat SYNCHRON GRADED
e with OUS RECITAT
colleague DISCUSSION ION
s and VIA ZOOM THROUG
other H
departm GOOGLE
ents to CLASSR
ensure OOM
effective DISCUSS
 response
to bell
desk
requests ION
c.
conduct
self-
evaluatio
n of
Evaluation performa C. MODULE C.
of nce in READING RETURN
performa providing DEMON
nce in porter STRATIO
providing services N
porter using ASSESS
services rubrics MENT            
 
References &
Link Sources  
a  
b  
c  
d  
e  
f  
g  
h  
i  
j