ESCROW SYSTEMS (PRIVATE) LIMITED

1st Floor, Occidental Plaza, Muthithi Road, Nairobi

2nd Floor ZB Centre, Kwame Nkrumah Avenue, Harare
Tel: +263 4 751559-63

E-mail: info@escrowgroup.org

C-PAY PROPOSAL

Prepared for the attention of:

Fletcher Mutukwa

31 January 2020

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Contents
Executive Summary ................................................................................................................ 3
Key Features of the C-Pay Credit Management System ................................................................ 4
Technical Specifications & Infrastructure Requirements ............................................................. 6
Option One; Onsite Hosting ............................................................................................................................ 6
Software Pre-requisites Requirements; .......................................................................................................... 6
Hardware Pre-Requisites Requirements;....................................................................................................... 6
Option Two; Cloud Hosting ............................................................................................................................ 6
Support Procedures ................................................................................................................ 7
Documentation ................................................................................................................................................ 7
Disaster Recovery ............................................................................................................................................ 7
References ............................................................................................ Error! Bookmark not defined.
Our Clients & Partners.....................................................................................................................................8
Our African Footprint ...................................................................................................................................... 9

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Executive Summary

Introduction
This is a proposal prepared to interest Banks and Microfinance Institutions in deploying the C-Pay Credit
Management System. The C-Pay CMS, is a state of the art, modular based software that manages the entire
process of providing credit lines by money lending institutions.

The Solution.
The Escrow Loan Management System provides the tools and information to manage and monitor all lending
processes throughout the entire business. The System assigns each task by category, by role and allows
management to oversee the process, measuring quality and productivity. C-Pay CMS is a flexible solution that
allows processes to observe the preferred workflow from loan origination, through the approval process flow to
disbursement.

Apart from loan processing, the system also accommodates a payment management solution that puts at ease,
internal payment processes turning it into a swift, secure and paperless environment with detailed reports and
audit trails. The system further supports a multi-channel service delivery strategy which will adequately serve
existing and future customers better. Escrow’s proposed solution, the C-Pay Credit Management System is
capable of:-
 Seamlessly integrating with other existing systems within the organisation
 Handling complex computations following simple guided steps on the user manual provided
 Generating reports and producing financial statements
The Loan Management System is designed in a modular form, this allows it to accommodate new services or
repackaging of existing services and products without any compromise on systems security and other risks that
the business may identify from time to time.

Benefits of the C-Pay CMS

The continued growth of the use of information technology based solutions in business has seen the rise in
demand for technology solutions to create an enabling environment for the smooth function of operations. In
this regard Escrow Systems, has developed a user-friendly solution that will enable organizations to improve
their efficiency in processing credit applications.

Our C-Pay Credit Management system comes with numerous benefits, some of which include the following;

 Easy to navigate User-Interface

 Amortization module
 Supports lending services e.g. Origination, Application rating, disbursements and repayments
 Supports multiple individual accounts and flagging of defaulters
 Manages new applications and repeat applications
 Loan book management and support for due payment follow ups with user generated alerts on
requisite follow ups.
 Integrated electronic delivery methods to clients on data base through email or text messaging
 Interface with payment channels, like PayNow, RTGS, Mobile wallets, etc., for loan disbursements,
loan repayments.

About Us
Escrow Systems is the Technical Partner of Zimbabwe Association of Microfinance Institutions
(ZAMFIs) as at May 2016. The Partnership enables the deployment and support of a Credit Management System
to all ZAMFI members who may be either on manual systems and wish to automate their operations, or are
currently using a system that does not quite meet their specific needs and therefore wish to migrate to a more
suitable one on special discounted license fees.

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Key Features of the C-Pay Credit Management System

Key Features of the

Credit Management
Details
System

1. Loans Origination (i) Quotation Management

(ii) Loan Registration and Processing.
(iii) Disbursements
2. Loans Management Loan Book Maintenance
3. Loan Repayments
Computation
4. Loans Tracking and
Performance.
 Generation of probable loan statements across various lines of the business
from Individual, Groups and SMEs
 Auto generation of loan contracts, debt acknowledgements and warranties.
 Electronic transfer of loan statements via email, text, etc.
 Capturing and printing of loan statements with functionality to track loans
per branch, per Customer ID and per Loan ID or type etc.
 Authorizing override or changing of interest rate as required.
 Tracking of applications from various loan officers and allow disbursements
at branch level giving all the necessary reports required to track loan
application and balance usage.
 Electronic file upload and transmission.
 Calculation of interest rates using Simple interest and Reducing balance
method or as required.
 Tracking and monitoring maturity dates and sending alerts for late
declarations.
 Once the loan cycle is complete the system is capable of sending
disbursement instructions to the disbursement officer. It also has the ability
to interface with mobile money platforms.
 Maintenance of historical data. The C-Pay Credit management System does
not over write any information on the system. Any changes done are
traceable and auditable.
 Defined search and analysis of applications and repayments.
 Portfolio performance statistics and historical analysis.
 Issues loan renewal prompts, alerts, notices, renewal reminders, renewal
endorsement for each portfolio of business.
 Factoring debt collection charges to defaulters.
 Robust and flexible loan repayment computation process that takes care of
fixed rates, per mile, percentage, tariff tables and fixed amounts
 Selective discounting/loading on specific sections of a portfolio.
 Super user administrator privileges
 Amortization Schedules are generated automatically by the system at
disbursement.
 The system can manage repayments and feeds into the loan tracking and
performance module.
 Manages overdue payments and can be configured for alerts and reminders.
 Capable of tracking principal and interest to maturity data at any given time.
 Performance, assessment of client trends and repayments for well informed
decision making.
 Maturity Profiles, this helps the organization to forecast and plan on income
and capital retention.

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5. Workflow &  Enables loan application receipting, allocation and processing, tracking and
Document viewing of the accompanying documents.
Management.
 The system can be integrated with alien systems such as Pastel accounting
6. Accounting. package without interfering with the functions of the principal system.
 Generation statement for clients, in-house agents and related companies.
 Account reconciliation.
 Online receipting and allocation for payment from clients, agents and
branches.
 Commission processing
 Ability to check for duplicate accounts on time of account creation.
 Full user define accounting periods
 Full control over the opening and closing of accounting periods. With
permissions to reopen closed periods if requested.
7. Reports  Ability to query the system and generate information in standard reports.
 Allows users to specify format and generate reports
 Can import/ export data via the following applications/ methods: • Excel •
Word • Unformatted ASCII • Formatted ASCII (e.g. CSV).
 Daily and Monthly reports on performance against targets.
 Report running on demand and at scheduled times.
 Business intelligence through graphical analysis of data.

Reports include
1. Maturity Profile report
2. Portfolio at risk report
3. Individual/Client Statement report
4. Outreach Indicators report
5. Loan Status report
6. Operational Indicators report
7. Productivity report
6. Arrears report
7. Disbursements report
8. Branch reports
9. Interest and income report
10.Delinquency report
11. Top borrowers report
12. Portfolio activity and quality report
13. Aging report
14. Other reports can be customized as per clients’ request.

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Technical Specifications & Infrastructure Requirements
Option One; Onsite Hosting
This option entails hosting the system at the client’s site therefore requires procurement of hardware and
software;

Software Pre-requisites Requirements;

Rank Category Type Specifications Importance

1. Operating Microsoft Windows  Licensed Windows Server 2012 or  Required

Software Operating Systems higher

2. Database Microsoft SQL Database  Microsoft SQL 2012 Database  Required

Software Management System Management System

Hardware Pre-Requisites Requirements;

Rank Category Type/Image Specifications Importance

1. Applicatio HP Proliant, Dell  Dual or Quad Core Processor Required

n Server PowerEdge, IBM  4 GB Minimum memory with
expandable slots to 16/32GB
 1Terabyte Minimum Hard disk size
(with upgradeable RAID and hot
plugs)
 Connection ports (LAN and WAN)
 USB ports
 Smart hard disk controller

2. Signature Signature Sign Pad  Sensory Pen Optional

Hardware (system open to  USB, Ethernet connectivity
available options)

3. Printing Epson, HP  Inkjet, impact or thermal printer Optional

Hardware (system open to
available options)
4. Scanning HP, Kyocera, Epson  High speed paper feeder scanner
Hardware (system open to (Epson V330 Photo (13 ppm, 400 Optional
available options) sheets pd)
Epson V 500 Office (13 ppm;2000
sheets pd)

Option Two; Cloud Hosting

This option entails Escrow Systems providing hosting services for the client. The system will be hosted on
the Escrow Cloud Server and access granted to System User/Client.

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Support Procedures
Escrow Systems follows properly laid down support procedures as an after-sales value added service to all its
clients as follows;

Priority support is provided via web based support functions. We offer online, email and voice support. We have
a web based trouble ticket system that enables efficient tracking and management of support issues. Further,
our exclusive online chat platform enables real time live communication between clients and our technical
support team. Our support response times are as follows;

Normal 2-3 days

Extremely urgent 2hrs
Urgent calls 8hrs
Medium calls 1-2 days

Our address of technical problems escalation will be as follows:

Unresolved after 48hrs escalates to Product Manager (CRM system)
Unresolved after 72hrs escalates to Overall Technical Manager.
Unresolved after 1 week escalates to Managing Director.

Documentation
The following documents will be provided to the user upon completion of installation and implementation
of the systems;
 Product & User manual
 Technical documents

Disaster Recovery
The C-Pay Credit Management System makes use of a cloud-based server as a disaster recovery and
business continuity plan. All sensitive data therefore is properly backed-up.

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Our Clients & Partners
Escrow Systems has built an impressive client base over the years with clients in West, East and Southern Africa. We
have a track record of delivery. We have served some of the top blue chip companies in Africa.

 Airtel  Green Pastures SACCO Swaziland

 Ashleen Microfinance
 ALTX Stock Exchange Uganda
 C&R Custody and Registrars Kenya
 CashConnect Financial Services
 CBZ Holdings
 Citizen Entrepreneurial Development
Agency (CEDA Botswana)
 Central Association of Cooperatives Union
 Centurion Registrars Nigeria
 Coverlink Holdings
 CRDB Bank Tanzania
 Financial Securities Exchange
 FMB Malawi
 Good Fellows Distributors Limited
 Impact Financial Services
 MOB Capital
 National Bank of Malawi
 National Building Society
 Nurture Finance
 Old Mutual
 Quest Financial Zimbabwe
 Sharewealth Microfinance
 Solten Microfinance
 Standard Bank Malawi
 Swaziland Stock Exchange
 YonderRift
 Zimbabwe Agriculture Development Trust
 Zimbabwe Microfinance Fund

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Our African Footprint

Over the last 9 years, Escrow Systems has grown from

being a specialized subsidiary supporting the group’s
business operations to become a Sub-Saharan
technology powerhouse with systems catering for a
wide market spectrum.

The company has offices in Kenya; South Africa and

Zimbabwe and its systems are now running in 10
African countries namely;

Kenya; Malawi, Zimbabwe, Zambia, Botswana,

Tanzania, Uganda, Rwanda, Swaziland and
Nigeria.

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