9/15/2020

Modul: Communicating effectively

Prepared by Elsa Krisanti, Ph.D.

Used only for Chem. Eng. Student of FTUI

Communicating effectively
Engineers must be able to …….

• communicate effectively,
• describe the impact of new technology on society,
• convince the supervisor,
• sell an investor on the merits of the products,
• explain decisions,
• describe progress to others,
• express opinions.

Prepared by: Elsa Krisanti, Chem Eng.Dept. FTUI 2

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 9/15/2020

Media of communications

The agents and methods by which

communication is transmitted
• meetings, • written reports,
• supervisors, • interviews,
• questions, • organizational
• oral communication, publications
• written communication, • and electronic media.

Prepared by: Elsa Krisanti, Chem Eng.Dept. FTUI 3

Human Achievement

A= ExMxDxC(PS+SI)
Ernest Kistler, Chief of Industrial Engineering, Barksale Air Base, LA, USA

A = human productivity or performance effectiveness

E = God-given physical, mental and spritual abilities.
M = Source of motivation
D = Sense of direction
C = Ability to communicate
PS = Ability to apply key principles that lead to success
SI = Positive self image

Prepared by: Elsa Krisanti, Chem Eng.Dept. FTUI 4

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Communication
• Oral communication is verbal and includes
word choice, oral presentation, and facial
expression.
• Writen communication includes many forms
such as memos, letters, newspapers,
magazines, posters, flyers, notices, and
newsletters.

Prepared by: Elsa Krisanti, Chem

5
Eng.Dept. FTUI

Effective communication means

that we have to understand
enough about the audience
(receiver) that the correct
intended message gets through.

Prepared by: Elsa Krisanti, Chem

6
Eng.Dept. FTUI

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Product of communication

Examples: reports,
actions, body language,
or speeches
• Different audiences, occasions, and
experiences require different products
• It is important to become familiar with the
criteria for effective communications

Prepared by: Elsa Krisanti, Chem

7
Eng.Dept. FTUI

Process of Communication

Next step after familiar with the products…

• How to analyze the audience?

• How do we select appropriate content?
• How do we create the organization?
• How do we select the format?

Prepared by: Elsa Krisanti, Chem

8
Eng.Dept. FTUI

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Fundamental principles
• Communication is cooperative work between
sender and audience. Audience is the key to
communication
• Means of communication include body posture,
handshake, nod of the head, shifting of the eyes,
beside words.
• Words only have meaning in people. When the
audience knows the meaning of the words you
send, then there is communication.

Prepared by: Elsa Krisanti, Chem

9
Eng.Dept. FTUI

Three stages of process

in creating products

• who is the audience

• what questions they have
• why they would like to
know the information
pre-writing
• what information we have
• how we organize the
information
• how we select the proper
form, organization and style

Prepared by: Elsa Krisanti, Chem

10
Eng.Dept. FTUI

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 9/15/2020

Three stages

• start to write the parts

that we are most
writing comfortable
• to write gradually until
the whole parts are
complete.

Prepared by: Elsa Krisanti, Chem

11
Eng.Dept. FTUI

Three stages

to revise the
product and
revising recheck with the
results of pre-
writing stage.

Prepared by: Elsa Krisanti, Chem

12
Eng.Dept. FTUI

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 9/15/2020

Criteria for the effective communicating

• gives answers to the audience’s questions and
concerns-- (audience)
• provides sufficient evidence to support the
answer -- (content)
• shows a well organized sequencing of information
-- (organization)
• express in an unambigous, clear and interesting
style—(style)
• present with gramatically correct use of words
and according to accepeted formal and behaviour
– (form)
Prepared by: Elsa Krisanti, Chem
13
Eng.Dept. FTUI

Survey results:
The communication skills of new engineering
employes

• written and oral communication skills were

not well developed
• spelling, punctuation and grammar were the
weakest component skills
• being able to support claims, provide
evidence, and put the result in context of the
company were next weakest component skills

Prepared by: Elsa Krisanti, Chem

14
Eng.Dept. FTUI

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 9/15/2020

Listening skill

Listening is the physical act

and art of hearing what a
person is saying.

Listening is required skill

for communication.

Almost 80% of our waking time spent in

verbal communication, and an untrained
listener retains 50% of the conversation

Thinking New
information
process
Short Term Memory
(STM)

After 5 seconds

Long Term Memory

(LTM)
Stored for future recall

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Listening Skills

• allow one to make sense ✓Effective

of and understand what communication is all
about understanding what
another person is saying. is being said, not just who
• were among the three says it.
✓Those who listen well tend
foundation skills that are to work better in a team-
essential for those based environment

entering the workforce

Tips that will help on how

to listen well:
▪ Maintain eye contact with the speaker. This will demonstrate to
the speaker that the listener is paying attention.

▪ Do not interrupt the speaker. Wait until he or she is completely

finished, then ask questions.
▪ Control body language. As much as possible, sit still while listening.
This implies that the listener is paying full attention to the speaker.
▪ A good listener knows that being attentive to what the speaker
doesn't say is as important as being attentive to what he does say.
Look for nonverbal clues such as facial expressions and posture to
get the full gist of what the speaker is saying.

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Introducing yourself

• Pump-primer
• Knuckle-cruncher
Shake
Not-proper types of • Arm-jerker hands about
handshake : 2-5 times a
• Wet-fish day
• Finger-clutcher

https://www.youtube.com/watch?v=gK3I_NcXzWc&list=PLJcF5yC
uBagmhwOlFA_uYu9QF1Z4tGWUX&index=2&t=0s

Formal Proper
Handshake
• Face the person.
• Put out your hand with the fingers together
and slightly curved.
• Move your hand positively into other person’s
hand.
• The palms touch.
• Gently but firmly close and move both hands
and release.
• Look the person warmly in the eye, smile and
say your introduction.

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