A NEW LOOK

buyer.iaaiuk.co.uk

New Website and Auction Platform

M
 odern website C
 omprehensive L atest news and
interface dashboard announcements

D
 igital auction A
 dvanced search F eatured vehicle
platform capabilities categories

Here’s how to leverage the improved Buyer Portal for your needs.

©2020 IAA, Inc. All rights reserved. 1

buyer.iaaiuk.co.uk User Guide

CONTENTS
3 First Login 11 Locations

4 Homepage 12 Registration

6 Advanced Search 13 Contact Us

8 My Auction Centre

Questions? Please contact IAA Customer Service via email at buyeruk@iaai.com or reach us by phone 01268 696444.

©2020 IAA, Inc. All rights reserved. 2

buyer.iaaiuk.co.uk User Guide
Back to
Contents

FIRST LOGIN
& UPDATE PAYMENT CARD DETAILS
Please complete this step on Desktop PC and Laptop only.
Authentication process cannot be completed on mobile devices.

To get started, please ensure that your username is authenticated and your payment card
details are re-entered. Simply, follow these steps:
• Log into the buyer portal with your existing User ID and password.
• You will be prompted to create a new password.
• Complete the security questions.
• You’ll then need to update your credit/debit card information. We are implementing the new 3DS security standard for credit
cards, which protects your data and reduces fraud.
• You’re in!

Questions? Please contact IAA Customer Service via email at buyeruk@iaai.com or reach us by phone 01268 696444.

©2020 IAA, Inc. All rights reserved. 3

buyer.iaaiuk.co.uk User Guide
Back to
Contents

HOMEPAGE
2
3
1

1 Navigation 3 Log In
Have a look around with the comprehensive navigation bar. You’re here, so let us know! Log into your account.

2 Search 4 Services
Powerful new search capabilities allow just a keyword See the tools and technologies in place for an efficient
to pull up exactly what you’re looking for. auction experience.

Homepage continues

Questions? Please contact IAA Customer Service via email at buyeruk@iaai.com or reach us by phone 01268 696444.

©2020 IAA, Inc. All rights reserved. 4

buyer.iaaiuk.co.uk User Guide
Back to
Contents

HOMEPAGE

5
6

5 Vehicle Category Search 7 Announcements

Got a particular vehicle in mind? Easily sort by vehicle type. Stay up to date about news and special auctions.

6 Featured Inventory 8 Footer

See the best of the best, at a glance. Find quick links in our page footer.

Questions? Please contact IAA Customer Service via email at buyeruk@iaai.com or reach us by phone 01268 696444.

©2020 IAA, Inc. All rights reserved. 5

buyer.iaaiuk.co.uk User Guide
Back to
Contents

ADVANCED SEARCH

1 3

1 Saved Searches 2 Filter, Sort

If you’re always on the lookout for a particular vehicle, Even within search results, you can tailor to find what’s
saving your search eliminates the time it takes to plug most valuable to you.
in keywords every time.
3 Download, Print
Need a copy? Easily download a print-friendly file.

Advanced Search continues

Questions? Please contact IAA Customer Service via email at buyeruk@iaai.com or reach us by phone 01268 696444.

©2020 IAA, Inc. All rights reserved. 6

buyer.iaaiuk.co.uk User Guide
Back to
Contents

ADVANCED SEARCH

6 7

4 Search Categorization 6 Watch List

Easily narrow down your search with our pre-defined As part of integration with IAA Timed Auctions™, manage
search terms. your vehicle Watch List directly from the website.

5 Vehicle Details 7 Bids

Get a quick snapshot of important vehicle information. Place bids anytime right up to the end of a vehicle
auction end time.

Questions? Please contact IAA Customer Service via email at buyeruk@iaai.com or reach us by phone 01268 696444.

©2020 IAA, Inc. All rights reserved. 7

buyer.iaaiuk.co.uk User Guide
Back to
Contents

MY AUCTION CENTRE
DASHBOARD

1 2

1 My Vehicles 2 Purchase History

Manage all your vehicles from one location. See your
watch list and pre-bids, keep track of your purchased
vehicles and never miss a pick-up notification.
See records of all your previously purchased vehicles.
3 Notifications
Receive status updates on vehicles, from when it’s up
for auction to time for pick up.

My Auction Center continues

Questions? Please contact IAA Customer Service via email at buyeruk@iaai.com or reach us by phone 01268 696444.

©2020 IAA, Inc. All rights reserved. 8

buyer.iaaiuk.co.uk User Guide
Back to
Contents

MY AUCTION CENTRE
MY VEHICLES

3
4

1 Filter 3 Vehicle Details

See your vehicles organized to your preference. Get a quick snapshot of important vehicle information.

2 Download, Print 4 Bids

Need a copy? Easily download a print-friendly file. Place bids anytime right up to the end of a vehicle
auction end time.

My Auction Center continues

Questions? Please contact IAA Customer Service via email at buyeruk@iaai.com or reach us by phone 01268 696444.

©2020 IAA, Inc. All rights reserved. 9

buyer.iaaiuk.co.uk User Guide
Back to
Contents

MY AUCTION CENTRE
PURCHASE HISTORY

2
1 3

1 Reports 3 Download, Print

Generate a report for a full overview of your Need a copy? Easily download a print-friendly file.
purchase history.

2 Search
Pull up your purchase history by date and location.

Questions? Please contact IAA Customer Service via email at buyeruk@iaai.com or reach us by phone 01268 696444.

©2020 IAA, Inc. All rights reserved. 10

buyer.iaaiuk.co.uk User Guide
Back to
Contents

LOCATIONS

1 Branch Locations 2 Branch Information

Search for an IAA branch near you. Scroll through a list of IAA branches, and easily find
contact information and auction times.

Questions? Please contact IAA Customer Service via email at buyeruk@iaai.com or reach us by phone 01268 696444.

©2020 IAA, Inc. All rights reserved. 11

buyer.iaaiuk.co.uk User Guide
Back to
Contents

REGISTRATION
1

1 Register to Buy 2 Account Type

You’ll be on your way to purchasing a vehicle after Accounts can be tailored to every type of buyer.
four easy steps.

Questions? Please contact IAA Customer Service via email at buyeruk@iaai.com or reach us by phone 01268 696444.

©2020 IAA, Inc. All rights reserved. 12

buyer.iaaiuk.co.uk User Guide
Back to
Contents

CONTACT US

1 Contact Information 2 Inquiry Form

If you have any questions, give us a shout. Contact us directly from the website, and a customer
service representative will get back to you shortly.

Questions? Please contact IAA Customer Service via email at buyeruk@iaai.com or reach us by phone 01268 696444.

©2020 IAA, Inc. All rights reserved. 13