ESTABLISHING A RELATIONSHIP

Learn how to build relationships because the relationships

you have with coworkers, the community, and your adversaries
are ideal for achieving your goals.
Establishing a healthy nurse-patient relationship is vital.
Nurses should greet the patient by name, make eye contact, and
display confidence and professionalism. They should explain
everything they will be doing and review the plan of care, making
sure to involve them in decision making.

Nursing students often say connecting with patients is what

makes their long days worthwhile. No matter what population you
will be working with, finding a way to bridge the gap and connect
with patients makes your job easier and builds confidence and
satisfaction for your patients.

Here are a few ways to start building relationships—whether they

last for hours or years—it makes a difference.

1. Introduce Yourself
Your patients have medical professionals coming in and out of
their rooms all day long. Don’t take it personally if they don’t
remember your name or when you first came in or even what
you need to do. Tell them your name and what you will be
doing. Let them know how long you’ll be taking care of them.

2. Be Present
With all the hectic happenings in a healthcare setting, nurses
have to have eyes and ears open to everything. Sometimes
that means when you are with a patient, you aren’t 100
percent focused on them. Making the effort to bring your
attention to the patient in front of you helps. “Be present in
the moment,”. “Even something nonverbal does a lot for
being present. It can be a touch or eye contact,”.
3. Keep Them Updated
Let your patients know what to expect. If you know they’ll
have a CAT scan later in the day, let them know the
approximate time. If that time changes, pass that information
along. They might have questions about what’s going on and
why they need certain tests or procedures. Let them know or,
if you don’t know all the details, find out for them.

4. Spend Some Time

This is the most difficult piece because time is one thing
nurses don’t have to spare. But making the most of your time
with a patient can help overcome the quantity of the time you
can offer. You can’t sit in the room and chat the afternoon
away, but you can ask them about their outside life. Talk
about the latest baseball game, their scrapbooking habit, or
what they like about their job.

5. Learn About Them

If they have family in the room, try to learn a little about
them and about your patient as well. Be mindful if a family
doesn’t want to talk, but also listen for small details that
aren’t volatile. Hobbies, favorite places, favorite foods, or
upcoming events they are looking forward to are all great
ways to connect and will help break the ice.

6. Have Patience
In addition to their professional skill and their calm
demeanor, nurses’ patience is legendary. But having patience
isn’t always easy, and when you have patients who are
scared, in pain, or just not particularly pleasant, it can be
downright difficult. Watch the nurses around you to see what
coping techniques they have developed to deal when tempers
flare in your setting. Do they deflect with questions? Do they
ignore the situation and continue on calmly or do they
address it directly? What does your manager recommend
when you encounter a situation that’s not easy? And find
 your own way of bringing yourself back to a calm place when
things get tough.

7. Make It Personal
With so many people to care for, it’s not going to be easy to
remember small details about everyone. But if you can
remember your patient is especially nervous about blood
draws, has very particular food preferences or issues, or is
more modest than most (or not!), you can be prepared for
those situations. Showing that you care about them as a
person will help build a mutual trust.

Building relationships with patients, no matter what setting you

see them in, has a ripple effect. You’ll make their stay or visit
more pleasant, but you’ll also feel more satisfaction from having
connected with them, too. And if your patient trusts you and feels
like you are advocating for their interests, they are more likely to
listen to what you say and ask questions when they don’t
understand something.

Building a relationship with a patient can lead them on a path to

better health overall and a better quality of life—what nurse
doesn’t want that?
 USEFUL EXPRESSION
GREETINGS:

- Morning

- Afternoon

- Evening

INRODUCING ONESELF & INITIAL NURSING

INTERVENTION
I’m ……………..
My name is ….., I’m nurse here
I will take care of you today
Today is my shift
I responsible of you today

ADDRESSING SOMEONE

How can I address you / how can I call you

Is it Mr …./ Miss or Mrs………
My I address you with…….

PRE-CLOSING:

Now, I need to visit other patients…..

If you need (anything/help/something/assistance) please
just press the call button, a nurse will help you
See you later
By now…..
ADDRESSING SOMEONE
 Latihan:

Nurse : (1)……………………………….

Mr. Been : Good morning nurse

Nurse : (2) …………………………………

Mr. Been : Not very well I think

Nurse : I’m nurse (3)……………………….. Your name is mention here Mr.

Dule Kenyote(4) ………………………………………………..

Mr. Been : Why don’t you call me Dule

Nurse : (5) by the way ……………………………

Mr. Been : I have got headache

Nurse : (5) I see. And which part of your ……………………………

Mr. Been : Well, it’s, it’s right across the front here

Nurse : (6) …………………………………….

Mr. Been : It’s sort of dull, dull and throbbing kind of pain

Nurse : Well, I think at this stage I’d like to check your blood pressure.

(7) Now …………………………….. your sleeve up,please

Patient: What is my blood pressure, nurse?

Nurse : It still (8)……………………….. 125/85 mmHg,

Nurse : (9)……………………………………. I will report this to your doctor

Patient : Thank you nurse, Nurse

Nurse : 10……………………..