REFUND RULES

UNUSED TICKETS ON WHICH NO RESERVATION HAS BEEN

MADE :

If a ticket on which no reservation of a seat or berth has been made is

presented for cancellation within three hours after the actual departure of the
train for which the ticket is issued or for any ticket valid for the whole day, within
three hours after the actual departure of the last train of the day for the
destination station, refund of fare shall be made on every such ticket after
deducting Rs. 20/- per passenger as clerikage.

UNUSED TICKETS ON WHICH RESERVATION HAS BEEN MADE

:

(1) Subject to the provision of these rules, if a ticket on which reservation of a

seat or berth has been made, is presented for cancellation, refund of fare shall be
made after deducting cancellation charge from the fare as follows :-

(a) If a ticket is presented for cancellation more than 24 hours before the
scheduled departure of the train cancellation charge shall be deducted at the flat
rate of Rs. 70/- for A.C First Class/Executive Class, Rs. 60/- for A.C. 2 Tier
sleeper class/ A.C. 3 Tier sleeper class/ First class/A.C Chair Car, Rs. 40/- for
Sleeper class and Rs. 20/- for Second class.

(b) If the ticket is presented for cancellation within 24 hours and up to four hours
before the scheduled departure of the train, cancellation charges shall be 25% of
the fare subject to the min. flat rate mentioned in clause (a).

(c) If the ticket is presented for cancellation within four hours before the
scheduled departure of the train and up to -

(i) Three hours, when the ticket is for a destination station up to 200 KM.

(ii) Six hours, when the ticket is for a destination station of more than 200 KM
but up to 500 KM., and

(iii) Twelve hours , when the ticket is for a destination station of more than 500
KM.,

after the actual departure of the train, cancellation charges shall be 50 % of the
fare subject to the min. flat rate mentioned in clause (a).

Provided that for night train leaving between 21:00 hours and 06:00 hours
(actual departures), refunds shall be admissible at the station within the time
limit specified above or within two hours after the opening of reservation office,
whichever is later.

(2) No refunds shall be granted at the station if the ticket is surrendered for
cancellation after the expiry of the period mentioned under clause (c) of sub rule
(1).

Note: (1) In the case of tickets issued for travel from some other stations
refunds shall be admissible at the ticket issuing station provided that the ticket is
surrendered before the schedule departure of the train from the station from
where the ticket is valid.
 (2) On a party/family ticket issued for more than one person, where some
persons have confirmed reservations and others are on waiting list, full refund
less clerkage charges is admissible for confirmed passengers provided that the
entire ticket is surrendered for cancellation at the journey commencing station
within four hours before the scheduled departure of the train and up to three
hours after actual departure of the train.

UNUSED WAIT LISTED OR RAC TICKETS

(1A) Subject to provisions of subrule (2), no cancellation charges shall be payable

if a wait-listed or RAC ticket is presented for cancellation up to -

(i) Three hours, when the ticket is for a destination station up to 200 KM.

(ii) Six hours, when the ticket is for a destination station of more than 200 KM
but up to 500 KM., and

(iii) Twelve hours , when the ticket is for a destination station of more than 500
KM.,

after the actual departure of the train except for a deduction of a clerkage charge
of Rs. 20/- per passenger.

Provided that for night train leaving between 21:00 hours and 06:00 hours
(actual departures), refunds shall be admissible at the station within the time
limit specified above or within four hours of opening of the reservation office,
whichever is later.

(2A) Where confirmed reservation has been provided to RAC or wait-listed ticket
holder at any time up to the final preparation of reservation chart, such ticket
shall be treated as a reserved ticket and cancellation charges shall be payable in
accordance with rules mentioned above.

CANCELLATION CHARGES ON MULTIPLE JOURNEY TICKETS :-

With effect from 1st March 2000, when an unused ticket involving more than one
journey is surrendered for cancellation, the entire ticket shall be treated as one
single journey ticket and refund of fare of entire ticket shall be granted as per
rules (1) and (2) above, according to the reservation status of the first lap of
journey, i.e. if reservation status of first lap of journey is confirmed, refund shall
be granted in accordance with the rule (1) and (2) above and if the reservation
status of first lap of journey is RAC/Wait-list, refund shall be granted in
accordance with the rule (1A) and (2A) above. The cancellation charges or
clerkage charge as the case may be, shall be levied only once on the entire
amount of the ticket, irrespective of the reservation status of different laps of
journey, and not separately for each lap of journey.

REFUND ON PARTIALLY USED TICKETS

For partially used tickets where a passenger terminates his journey enroute, a
ticket deposit receipt shall be issued by the station master and the ticket holder
may apply for refund to the chief commercial manager (Refunds) of the
concerned railway.

REFUND DUE TO LATE RUNNING OF TRAINS

No cancellation charge or clerkage shall be levied and full fare shall be refundable
to all passengers holding Reserved, RAC, and Waitlisted tickets, if the journey is
not undertaken due to late running of the train by more than 3 hours of the
scheduled departure of the train from the journey commencing station provided
that the ticket is surrendered upto the maximum time limits prescribed in clause
(c) of sub-rule (1) of rule 6 .Which is given below:

Full refund will be permitted even after the departure of train in the event of
train running more than 3 hours late and that the time limits will be up to 3 hours
if the distance of the ticket is up to 200Kms., up to 6 hours if the distance of the
ticket is 201-500 Kms. and up to 12 hours after the departure of the train if the
distance of the ticket is more than 500 Kms.

REFUND OF TICKETS WHERE RAILWAY ADMINISTRATION IS

UNABLE TO PROVIDE ACCOMMODATION

Full refund of fares shall be granted in case the railway administration is not able
to provide accommodation for any reason whatsoever to passengers holding
reserved tickets, provided such tickets are cancelled within three hours of the
actual departure of the trains.

In case a train is cancelled due to accidents, breaches or floods, the full refund of
fare is granted within three days excluding the scheduled day of departure of the
train.

REFUND IN CASE OF FAILURE OF AIR-CONDITIONING

EQUIPMENT

When the air-conditioning has not worked for a portion of the journey, the ref und
for such portion of the journey is granted at the destination of the train on
production of a certificate of the conductor /guard , if the ticket is presented
within twenty hours of the arrival of the train as follows:

1) In case of AC first class, the difference between the AC first class fare and first
class mail fare.

2) In case of AC 2 tier sleeper/AC 3 tier sleeper class, the difference between the
AC 2 tier/AC 3 tier fare and the sleeper class mail /express fare.

3) In case of AC chair car class the difference between the AC chair car class and
second class mail/express fare.

4) In case of Executive class ticket of Shatabdi trains, the difference between the
notified executive class fare for the concerned section and first class mail/express
fare for the concerned distance of that section.

REFUND IN CASE PASSENGERS ARE MADE TO TRAVEL IN A

LOWER CLASS FOR WANT OF ACCOMMODATION

If a ticket holder of higher class is made to travel in a lower class for want of
accommodation in the class for which the ticket was issued, refund of difference
between the fare paid and fare payable shall be granted at the destination station
or the originating station as the case may be. The refund at the destination shall
be granted only on the production of a certificate from the conductor/.guard/TTE
and the ticket is presented within 2days of the date of issue of the
certificate (excluding date of issue) of the arrival of the train at your
destination To claim this refund passenger will have to submit ticket along with
the certificate issued by te Traveling Ticket Examiner..

REFUND ON LOST/ MISPLACED TICKETS

No refund is permissible against lost/misplaced tickets. However passenger will

be allowed to travel on the reservation already made on confirmed one or RAC
.If the loss of confirmed/RAC ticket is reported before the preparation of the
reservation chart, duplicate ticket will be issued on the collection of the clerkage
charge per passenger. If the loss of confirmed/RAC ticket is reported after the
preparation of the reservation chart, duplicate ticket will be issued on the
collection of the 50% of the fare . No duplicate ticket will be issued after the
preparation of reservation chart in case of RAC ticket . Loss of tickets be reported
to railways immediately to prevent fraudulent refunds on lost tickets.

ISSUE OF DUPLICATE TICKET IN LIEU OF TORN/MUTILATED

TICKETS

Duplicate ticket can be issued only in case of torn/mutilated confirmed/RAC

tickets.

The duplicate ticket can be issued against torn/mutilated ticket if it is reported to

the railway and the passenger can travel on the accommodation reserved by him,
by making payment and getting a duplicate ticket as per following table :-

A) Before the chart preparation

Under this rule the duplicate ticket (in lieu of

lost/misplaced/torn/mutilated/reserved/RAC tickets) will be issued 0on collection
of 25% of the fare, after the preparation of reservation chart. Before chart
preparation of the reservation chart on collection of 50% of the fare.No duplicate
ticket will be prepared after preparation of reservation chart.in case of RAC
tickets.

Refund on torn/mutilated ticket is admissible on torn/mutilated if its genuineness

and authenticity are verified on the basis of of particulars visible on the face of
such ticket .subject to the deduction of cancellation charges as per rules,
provided that the authenticity of such a ticket is verified at the station on the
basis of particulars visible on the face of ticket.

Note:

1) No duplicate ticket against lost RAC ticket is permitted after the chart
preparation.

2) No duplicate ticket is issued against Wait List lost/torn/mutilated tickets.

REFUND OF DUPLICATE TICKET

If lost tickets are traced and presented along with the duplicate ticket before the
departure of the train, refund is permitted for the duplicate ticket after deduction
of 5% of the charges paid subject to a min. of Rs. 20/-. Thereafter, original ticket
becomes valid for travel as well as refunds.

REFUND ON TICKETS PURCHASED ON CREDIT CARD

Tickets purchased on credit cards can be cancelled and Credit Slip obtained only
at such Railway Stations where Credit Card counters exist.

If you need to cancel your tickets at other stations, where such counters are not
available, please cancel your reservation and obtain a Ticket Deposit Receipt. You
can then apply to Chief Commercial Manager (Refunds) of the zone, to which the
Ticket Deposit Receipt - issuing station belongs.

REFUND ON TATKAL TICKET

1. A flat refund of 25% of total fare charged on the ticket, excluding Tatkal
charges may be granted on cancellation of confirmed Tatkal tickets which
are presented for cancellation upto 24hrs before the schedule departure of
train. Thereafter, no refund will be granted on cancellation of confirmed
Tatkal ticket except under the conditions prescribed below
2. Full refund of fare and Tatkal Charges will be granted on the tickets
booked under this scheme in the following circumstances:
• If the train is delayed by more than 3 hours at the journey
originating point of passenger and not the boarding point if the
passenger's journey originating point and boarding point are
different.
• If the train is to run on diverted route and the passenger is not
willing to travel; boarding station or the destination station or both
the stations are not on the diverted route
• In case of non attachment of coach in which Tatkal accommodation
has been earmarked and the passenger has not been provided
accommodation in the same class.
• If the party has been accommodated in lower class and does not
want to travel. In case the party travels in lower class,the
passenger will be given refund of difference of fare and also the
difference of Tatkal charges if any.
• The booking under tatkal scheme will be done only from the
originating to terminating point of the train with boarding facility
from intermediate station. However zonal railways have been given
the discretions of imposing restrictions on tatkal booking regarding
defining trains as end to end or keeping it free or imposing distance
restriction etc. Keeping in view the over all utilization of the
accmmodations avliable in the train

3. No refund will,however,be permissible on the reservations made under

Tatkal scheme in case the coach, in which accommodation under Tatkal scheme
has been earmarked, is not attached and the accommodation has been provided
to the Tatkal passengers in the normal train services in the same class.
 BREAK JOURNEY RULES
Holders of single journey tickets for distance of more than 500 kms. (actual distance) are allowed to
journey once for two days at any station en-route. This facility can be availed only after traveling 5
from the starting station.If ticket is for more than 1000Kms, passenger will be allow to break journe
twice.The day of departure and arraival must be excluded while calculating the number of eligible d
first break of journey and ticket should be endorsed by the station manager/ticket collector at the s
where the break journey is intended .

NOTE:-
1. This facility is not available to passengers travelling by Rajdhani/Shatbadi/Jan shatbadi express tr

2. This facility is not permitted short of the station up to which reservation has been done.

3. Inentation to break journey is to be advised at the time of original booking and not after obtaining
reservation.

Example:-
1. A passenger with single journey ticket
for 800 kms. wants to break his
journey at 423 kms.
2. A passenger with single journey ticket
for 600 kms. wants to break his
journey at 501 kms.
3. A passenger with single journey ticket
for 1050 kms. wants to break his
journey at 400 kms. and 801 kms.
4. A passenger with single journey ticket
for 2000 kms. wants to break journey
at 800 kms., 905 kms. and 1505 kms.
not permissible
Permitted once for 2 days
maximum
Only one break journey at 801
kms. is permitted for 2 days
maximum
Two break journeys permitted as
per choice of passenger at the
rate of two days maximum at
each point of break of journey

1. Whenever a through passenger detrains at a station en-route for catching a

connecting train, it should not be treated as break journey provided such halt
is for less than 24 hours. For example, the holder of a direct ticket from Pune
to Jammu Tawi via Dadar travels from Pune to Bombay by any day train a day
earlier in order to catch Bombay-Jammu Tawi Express next morning leaving
Bombay at 6.25 hours shall not be treated as break journey.
Note :- Break of journey is not permissible on the tickets of certain trains like
Rajdhani Express, Shatabdi Express, etc., which have separate all inclusive
fare structure on point-to-point basis, and therefore, refund on such partially
used tickets is also not admissible.

2. Passengers are required to have their tickets endorsed. The endorsement

shall consist of the Station Code, Station Master's initials and the date.
Note :- Passengers breaking journey and not obtaining the endorsement as
prescribed will be treated as persons travelling without a proper ticket and
dealt with accordingly.

3. Passengers breaking the journey en-route except as provided in paragraph

(1) above must surrender their tickets at the station where journey is broken.
Refund for the untravelled portion on such tickets will be allowed in special
circumstances only subject to the condition laid down in Rule 213,4 and
 provided also that the procedure given in that rule is followed.

4. Break journey shall not be permitted short of the station upto which
reservation has been done. If a passenger seeking reservation on through
tickets asks for break journey en route it should be clearly indicated on the
Requisition form the names of the station where the break journey is
requested. Reservation in this case will be done upto break journey station
only.

RESERVATION RULES
Revision of rules for postponement and preponement of journey
appearing

( The revised rule as mentioned below will come into effect on

20.1.2006 )

EXISTING RULES REVISED RULES

POSTPONEMENT OF
JOURNEY
213.9 Postponement or preponement 213.9 Postponement or preponement a
on a reserved, RAC or waitlist ticket- reserved, RAC or waitlist ticket-

(1) Postponement of journey on (1) Postponement of journey:

reserved, RAC or waitlisted ticket shall
be allowed in the same class in any
other train on the same day or any
subsequent day if
a) the ticket is presented during (a) Confirmed Ticket:- Postponment of
working hours of the reservation officejourney on confirmed tickets shall be
and at least 24 hours before the allowed in the same or any higher class' by
schedule departure of the train in any subsequent train on the same or any
which reservation has been made subsequent day, for same or any longer
and; destination, provided that:-
(b) accommodation is available in (i) confirmed or RAC or waiting list
the train in which reservation is accommodation is available in the train in
required. which fresh reservation is required.:-

(ii) fresh reservation fee for the class for

which reservation is required is paid, in
case oft tickets surrendered during working
hours and at least 24 hours before the
scheduled departure of the train in which
originally booked;
 (iii) 25% fare of already booked ticket is
paid as cancellation charges, in case of
tickets surrendered during working hours
and within 24 hrs and 4 hours before
schedule departure of the train in which
originally booked;
(iv) 50% fare of already booked ticket is
paid as cancellation charges, in case of
tickets surrendered during working hours
and with in 4 hours before schedule
departure and up the maximum time limits
mentioned in rule 213.6(i)(c) (i.e 3/6/12
hours, depending on distance.) after actual
departure of the train in which originally
booked;
(b) RAC & WAITLISTED TICKETS:
Postponment of journey on RAC and
waitlisted tickets shall be allowed in same
or higher class, by any subsequent train
on the same or any subsequent day, for
same or any longer destination, provided
that-
(i) confirmed or RAC or waiting list
accommodation is available in the train in
which fresh reservation is required;

(ii) ticket is surrendered during working

hours and up to the maximum time limits
mentioned in rule 213.6 (i) (c) ,(i.e.
3/6/12 hours depending on distance) after
actual departure of the train in which
originally:-
(iii) clerkage charge is paid;

PREPONEMENT OF JOURNEY

(2) Preponement of journey on (2) Preponement of journey :

reserved, RAC or waitlisted ticket shall Preponement of journey on confirmed, RAC
be allowed in the same class by any & waitlisted tickets shall be allowed in the
earlier train on the same day or any same or any higher class ,by any earlier
earlier day, if; train on the same day or any earlier day,
for same or any longer destination,
provided that
(a) the ticket is surrendered during (a) confirmed or RAC or waiting list
the working hours of reservation officeaccommodation is available in the train in
and at least 6 hrs before the which fresh reservation is required;
scheduled departure of the train in
which reservation is required and,
(b) accommodation is available in the (b) ticket is surrendered during working
train in which reservation is hours of reservation office and at least 6
required.” hrs before scheduled departure of the train
in which reservation is required or before
preparation of reservation chart, which
ever is later;
 (c) fresh reservation fee for the class
for which reservation is required is
paid, in case of

preponement on confirmed tickets and

(d) clerkage charge is paid, in case of

preponement on RAC & wait listed ticket;

Conditions for modification of

journey
Explanation: In case there is a (3) If there is difference in fares for
difference of fares between the originally booked journey and revised
class of a train on which the ticket journey the difference of fare shall be
was originally reserved and the refunded or recovered, as the case may
same class of the other train on subject to the provisions of rule 213.9(1)&
which the postponement or (2) above.
preponement is provided, the
change of reservation shall be
made subject to refund or
recovery of the difference, as the
case may be
(3) Postponement or Preponement of (4) Postponement or Preponement of
journey under sub-rule (1) or journey under the above sub-rules shall be
sub-rule(2) shall be allowed only allowed only once.
once, without levying any
cancellation charges but on
payment of:-
(a) fresh reservation fee, in the case (5) The postponement/preponement of
of reserved ticket, and normal train ticket journeys will not be
applicable against Tatkal Quota eve on
payment of Tatkal charges.

(b) clerkage, in the case of RAC and

waitlisted ticket.

Refund on cancellations of modified

ticket.

(4) If the ticket on which journey has (6) If the ticket, on which journey has
been altered under sub-rule (1) been alerted under the above sub-rules ,is
or sub-rule (2), is cancelled, cancelled, cancellation charges shall be
cancellation charges shall be payable as follows:-
payable as follows;-
(a) cancellation charge as may be due (a) cancellation charge as would have been
if the original reservation had due if the ticket for original reservation
been cancelled at the time when had been cancelled at the time of
the postponement or postponement /preponement of journey,
preponement of reservation was
allowed and.
(b) cancellation charges due in (b) cancellation charges due in respect of
respect of the altered reservation ticket for alerted reservation as if this
as if this altered reservation is a alerted reservation is fresh reservation.
fresh reservation.
(c) in cases where 25% or 50%
cancellation charges were realized at the
time of modification of journey, the
 cancellation charges mentioned in (a) shall
not be levied again and the cancellation
charges mentioned in (b) only shall be
levied"

EXCLUSIVE ACCOMMODATION FOR LADIES : One compartment of the lowest

class of accommodation is earmarked for ladies in every passenger carrying train.
Some berths/Seats in sleeper class / second seats are also earmarked for ladies
at the train originating station.

Any male passenger found occupying or attempting to occupy such a carriage

or compartment shall be liable to be prosecuted apart from being removed from
the compartment.

Boys under 12 years of age may travel in a ladies compartment with relatives
or friends.

RULES FOR LUGGAGE

Luggage which is not fully and legibly addressed in English or Hindi will not be
accepted for booking and carriage by train. Luggage which is not securely packed
will not be accepted for booking and carriage unless the sender or his authorized
agent executes a forwarding note and record there in such defects or improper
packing. Luggage which is required to travel by the same train with the owner
should be presented at the luggage office of the booking station at least 30
minutes before the advertised departure time of the train . Passengers booking
their accommodation in advance are permitted to book their luggage in advance
at the same time. Bulky surcharge is applicable only on package weighing above
100 kgs or exceeding 1m*1m*0.7m in outside measurement. Package s
exceeding any one of the dimension specified will be treated as bulky even
though the actual weight is less than 100 kgs on volu-metric basis. However if
one of the dimension is exceeded by 10% of the prescribed measurement but
weight is within 100 kgs., on volumetric basis, it will not be treated as bulky.
Bulky surcharge will be levied at double the normal rate.

Offensive articles, explosive, dangerous, inflammable articles and empty gas

cylinders, dead poultry, and game, acids and other corrosive substance are not
permitted to be booked as luggage.

Trunks, suitcase and boxes having outside measurement of 100 cms. x 60 cms
x 25 cms (length x breadth x height) will be allowed to be carried in the
passenger compartments as personal luggage. If the trunks, suitcase, and boxes,
which in outside measurement exceed any one of the dimension, such articles are
required to be booked and carried in the brake van and not in the passengers'
compartment . Maximum size of the trunks/suitcase than can be carried in the
AC-3 tire and AC chair Car compartment is 55 cmsx45 cms x 22.5 cms.

Oxygen cylinder with its supporting stand with patients under medical
certificate can be permitted to be carried in all classes. Free allowance of luggage
will be granted on oxygen cylinder and its supporting stand.
 Merchandized items are not permitted for booking and carriage in the
compartment as personal luggage.

Luggage of larger dimension are to be carried only by brake van . The

minimum charge for luggage is Rs.30.

As per instructions, there is no restriction on carriage of luggage in brake van

of passenger trains as far as quantity and type (personal or merchandise) of
luggage offered for booking is concerned .However, the excess luggage in owner's
charge beyond the free allowance is charged at 1.5 times the rates under scale-L.

// Each passenger is allowed a free allowance upto which he can carry

luggage with him in the compartment, free of cost. The free allowance varies for
different classes of travel. Children aged 5 and below 12 years are allowed half of
the free allowance subject to the maximum of 50 Kgs. You are also permitted a
marginal allowance. there is a maximum ceiling on the luggage which can be
carried inside the compartment for each class. These are indicated in the table
below : -//

The following maximum limit free allowance, marginal allowance are

admissible for carriage of luggage in the compartment :-

Maximum quantity
Free Marginal
Class permitted ( including
allowance allowance
free allowance)
AC First Class 70 Kgs 15 Kgs 150 Kgs
AC 2-Tier
sleeper/First 50 Kgs 10 Kgs 100 Kgs.
class
AC 3-tier
sleeper/AC chair 40 Kgs 10 Kgs 40 Kgs.
car
Sleeper class 40 Kgs 10 Kgs 80 Kgs.
Second class 35 Kgs. 10 Kgs. 70 Kgs.

The maximum limit includes free allowance.

Passenger are allowed to book and carry excess luggage beyond the free
allowance with them in the compartment up to the maximum limit as per class
mentioned above on payment of charge at 1.5 times of luggage rate.

When a passenger is detected either en route or at the destination with un

booked or partially booked luggage weighing more than the free allowance, the
excess un booked weight exceeding free allowance of luggage is charged at six
times the luggage scale rate instead of 6 times of scale -R as earlier. However,
if un booked or partially booked luggage is detected more than the free
allowance of then luggage but within the marginal allowance, it is charged at 1.5
times the luggage scale rate . when a passenger is detected either en route or at
destination with un booked or partially booked luggage weighing more than the
maximum limit permitted the excess weight exceeding free allowance of luggage
is charged at six times of the luggage scale rate subject to a minimum of Rs.50/-.

Luggage beyond the above quantity can be booked in advance and carried in
brake Van.
 If your luggage marginally exceeds the free allowance, you will be charged at
the normal luggage rates applicable to your class of travel. Above marginal
allowance penalty will be charged ,If detected . Make sure to book your excess
luggage in the luggage office, pay the prescribed charges and get your tickets
endorsed by cross-referencing the luggage ticket details, before commencing
your journey. Free allowance is not admissible for articles such as scooters, cycles
etc.

LUGGAGE GETS STOLEN EN ROUTE -

IN case of theft of luggage, robbery / dacoity in running trains, you can

approach train conductors/coach attendant/guards or GRP escort. They will give
you the FIR Forms ,which may be duly filled in and handed over to them. The
complaint will then be forwarded to the Police Station for necessary action. You
need not break your Journey to lodge a complaint with the police .you can also
approach the RPF Assistance Posts at major railway stations, for any
assistance in lodging the complaint.

LUGGAGE IS LOST OR DAMAGE -

Where value of the luggage booked has not been declared beforehand by the
consignor and the prescribing percentage charge not paid the monetary liability of
the railways has been limited to Rs. 100/- per Kg. However, where the consignor
has declared the value of the consignment and has also paid percentage charges,
he will be entitled to get the claimed amount which will not exceed the value of
the luggage so declared at the time of booking . The procedure of payment of
percentage charge can be enquired from the luggage booking office.

THEFT OF LUGGAGE -

• A prescribed FIR Form in English, Hindi and regional Language is available

in the Timetable or with 'TTEs/Guards or GRP escort. After filling it up, the
form may be handed over to one of the official viz., TTE, Guard or GRP
escort for registration of the report at the next police station.
• All at the above services and commitments will be honored without the
citizens' having to pay any bribe

RULES FOR CARRYING PETS,DOGS,HORSES OTHER LIVE ANIMALS AND

BIRDS Risk:-

(1) Under section 77-A of the Indian Railway Act,the liability of Railways as
carriers of animals is limited as specfied below,unless the sender elects to pay the
percentage charge on value as shown in the Rule 1301:- Per Head Elephants
Rs.1500/- Horses Rs.750/- Mules,Camels or Horned Cattle Rs.200/-
Donkeys,sheep,goats,dogs and other animals or birds Rs.30/-

(2) The sender or his authorized agent is required to declare the value of each
animal on the Forwarding Note when the value of an animal exceeds the amount
specified above.The sender or his authorised agentmust also record in the
Forwarding Note whether he engages to pay the notified percentage charge on
value.Should he elect no to pay the notified percentage value on value,the animal
will be accepted for carriage under the terms and conditions of Section 77-A of
Indian Railway Act.

(3) The Railway will not be liable for the loss,destruction or damage arising from
freight or restiveness of the animal or from overloading of vehicle or wagon by
the consigner or his agent or delay not caused by the negligence or misconduct of
their servants,irrespective of whether the sender has engaged to pay the
percentage charge on value or not.

(4) Railway will not be responsible for the loss,destruction,damage, deterioration

or non_delivery of animals after the termination of transit as defined in Rule 153.

RULE AND RATES FOR CONVEYANCE OF DOGS:

(1) Dogs when carried in the break-van and/or A.C.C. and first class passenger
compartments will be charged for at Scale 'L'(luggage Rates)on the basis of
weights indicated below, subject to a minimum charge of Rs.10/- per dog,
charges being Prepaid:- When carried in break_van (Dog-Box) 30 Kgs When
carried in passengers compartments 60 Kgs "Seeing Eye" dog travelling with a
blind person in the compartment (First class) will, however, be charged the same
tariff as for dogs carried in brake_van. The dogs must be provided with Collars
and Chains.Owners should make their own arrangements for food and water for
the dog during the journey. Dogs detected unbooked will be charged at six times
the Luggage Scale Rate subject to a minimum of Rs.50/-

(2) A passenger travelling in First Aircondition class or first class may take a dog
into the compartment only with the concurrence of fellow passengers on payment
of charges vide Clause(1) above.The charges are to be prepaid.If fellow
passengers subsequently object to the dog remainig in the compartment,it will be
removed to the Guard's van,no refund being given. Dogs detected unbooked with
the passenger in IA and Ist class compartments will be charged six times the
Luggage scale Rate subject to a minimum of Rs.50/-. A lady travelling alone with
children under 12 years of age in a first class compartment may take with her in
the compartment one dog on payment of charges at the Dog Box Rates,subject to
a minimum of Rs.10/-provided that if another lady enters the compartment,the
dog can only be allowed to remain in the compartment with her consent.Any dog
detected unbooked will be charged at double the dog-box rate for the distance up
to the point of detection and at the dog-box rate for the distance beyond the total
charge being subject to a minimum of Rs.20/- for each dog.

(3) Dogs are not allowed to be carried in ACC Sleeper Coaches,Acc chair car
coaches sleeper class and second class coaches.If a dog is found being carried in
contravention of this rule,it will be removed immediately to the brake-van and
charges will be levied six times the Luggage Scale Rate subject to a minimum of
Rs.50/-

(4) Charge for dog carried in reserved compartments will be levied at the dog-box
rate.Any dog tetected unbooked will be charged six times the Luggage Scale Rate
subject to a minimum of Rs.50/-

(5) Large dogs which cannot be carried in the dog-box of a brake van will be
carried in a special vehicle at the same rates and conditions as for horses.

Rules and rates for charging bicycles, tricycles motor bicycles and
tricycles with auto-wheel attachments, side carts, go-carts,
perambulators, rickshaws etc.
 RESERVATION RULES
Important - for Senior Citizens :- From 1st September 2001 onwards,
concession to senior citizens through PRS (Passenger Reservation System) shall
be granted only on demand and not by default as at present. The demand for
concession shall be made on Reservation Requisition form in the case of reserved
tickets. In the case of tickets issued to senior citizens on concession, during
journey the concerned passengers are instructed to carry some documentary
proof showing their age or date of birth, issued by any Government
Institution/Agency/Local Body. like Identity card, Driving License, Passport,
Educational certificate, certificate from Local Bodies like
Panchayat/Corporation/Municipality, or any other authentic and recognised
document. This documentary proof of age should be produced if demanded by
some Railway official during the journey.

General Conditions :- The Railway Administration reserves seats, berths,

compartments, or carriage in accordance with the rules and conditions published
in the Coaching Tariff. A passenger seeking reservation of berth or seats should
purchase tickets from the Railway Reservation Offices/Authorised Travel Agency
only.

Advance reservations are made generally up to 60 days in advance for all

classes and all trains. The period of advance reservation (ARP) is exclusive of the
day of departure of the train.

At intermediate stations where the train arrives on the following day, such
reservations can be done more than 60 days in advance of date of journey from
the intermediate station. ARP is in relation to the date of journey from train
originating station. In case of some Inter-city day trains, the ARP is less.

An individual can book only up to six passengers on one requisition form

provided all passengers are for the same destination and for the same train.

Only one requisition form is accepted from a person at one time. However, if
onward/return journey are involved, 2 or 3 forms can be accepted for the same
passengers.

Accommodation will not be reserved without purchase of necessary journey

ticket. No reservation of accommodation will be made on provisional basis.

When berths are reserved for passengers, the intention is to provide sleeping
accommodation between 9 PM to 6 AM. During 6 AM to 9 PM, the passengers
concerned, if required make room for other passengers in compartment up to its
carrying capacity.

Passengers are requested to quote PNR number which is printed on each

tickets on the top left hand side for any enquiry or complaint relating to
reservations.

Reservation ticket issued by the computerised system against pre-bought

ticket must be accompanied by the journey tickets on train. Similarly journey cum
reservation tickets bearing zero amount are not valid for journey unless
accompanied by the valid authority to travel authorising issue of such tickets.
 Allotment of accommodation is done by the computer as per pre-defined logic.
Efforts are made to provide compact accommodation to persons booked under
the same PNR on first come first served basis.

The Railway Administration will endeavour to provide reserved accommodation

but does not guarantee the same and will admit no claim for compensation for
inconvenience, loss or extra expense due to such accommodation including
carriages, not being provided or reserved carriage not been attached to a
particular train. The supply of any particular type of carriage or the provision of a
particular berth and seat is also not guaranteed.

Departure time printed on the ticket is indicative for the guidance of the
passengers. Passengers must ascertain correct timings from the Railway station
on the day of journey. Such tickets are printed up to 60 days in advance. Any
changes in timing after the issue of ticket can not be advised.

While every endeavour is made to advise changes in Time Table by due

publicity, Railway Administration shall not be liable for any claim/compensation if
a passenger misses a train on this account.

TRANSFER/RESALE OF TICKETS PROHIBITED :- Under Section 142 of the

Railways ACT, journey tickets including any half of a return ticket and season
ticket are not transferable.

If any person not being a Railway Servant or an agent authorised in this behalf :

a. sells or attempts to sell any ticket or any half of a return ticket, or

b. parts or attempts to part with the possession of a ticket against which
reservation of a seat or a berth has been made or any half of a return
ticket or season ticket. He shall be punishable under the Railways Act.

In addition, if the purchaser or holder of transferred ticket travels or attempts

to travel therewith, he shall forfeit the ticket which he so purchased or obtained
and shall be deemed to be travelling without a proper ticket.

PAYMENT THROUGH CREDIT CARDS :- Payment through credit cards for issue
of reserved tickets is accepted on some nominated counters of computerised
locations in India. In Northern Railway these counters are at IRCA, Reservation
Office, New Delhi, Delhi Jn., Sarojini Nagar, Kirti Nagar and Karkadooma and the
computerised reservation office, Lucknow .

All Master Cards and Visa Cards are accepted.

RESERVATION FEE AND SUPPLEMENTARY CHARGES ON SUPERFAST

TRAINS :- The reservation fee and supplementary charge on superfast train are
as under :-

SUPPLEMENTARY CHARGES FOR

CLASS RESERVATION FEE
SUPERFAST TRAINS
AC Ist Rs. 35 Rs. 50
AC 2 Tier Rs. 25 Rs. 30
Ist
Rs. 25 Rs. 30
(Mail/Express)
Ist (Ordinary) Rs. 25 --
AC - 3 Tier Rs. 25 Rs. 30
AC Chair Car Rs. 25 Rs. 30
 Sleeper
Rs. 20 Rs. 20
(Mail/Express)
Second Sitting
Rs. 15 Rs. 10
(Mail/Express)
Sleeper
Rs. 20 --
(Ordinary)
Second Sitting
Rs. 15 --
(Ordinary)

REVISION OF RESERVATION FEE:

• The cluster stations definition is now suspended.

• The system of issuing BPTs(Blank Paper Tickets) is now disabled.

1. For travel by all trains except Rajdhani,Shatabdi and Jan Shatabdi Express
trains,the revised reservation fee,leviable on tickets booked for journeys
originating from other then the ticket booking station is shown below.

Enhanced Reservation Fee for

Existing journeys originating from a station
CLASS
Reservation Fee other than the one from where
ticket has been issued
AC Ist Rs. 35 Rs. 50
AC 2 Tier Rs. 25 Rs. 40
AC - 3 Tier Rs. 25 Rs. 40
First Rs. 25 Rs. 40
AC Chair Car Rs. 25 Rs. 40
Sleeper Rs. 20 Rs.30
Second Sitting Rs. 15 Rs.25

2. For travel by Rajdhani,Shatabdi and Jan Shatabdi Express trains,also

,the increase in reservation Fee will be applicable on ticket issued for journeys
originating from other than the ticket booking stations.
The additional reservation fee for such tickets,to be addedd additional in the basic
fares shown in Passenger Fare Table,is shown below :

Additional reservation fee to be charged in total

CLASS
chargeable fares
Rajdhani Express trains
AC First Rs. 20
AC 2-Tier Rs. 20
AC 3-Tier Rs. 20
AC Chair Car Rs. 20
Shatabdi Express trains
Executive Rs. 20
AC Chair Car Rs. 20
Jan Shatabdi Express trains
Second Rs. 15
AC.Chair Car Rs. 20
 1. Military Officers travelling on free warrants, officers and staff of the
Railway and P&T department travelling on Railway passes and MPs
travelling on Identity Card are exempted from payment of reservation fee.
2. The supplementary charge is not recoverable from MPs travelling on
Identity Card, tourist holding Indrail passes, Railway Staff travelling on
duty passes, privilege passes and PTOs.
3. A passenger found travelling in a Super Fast Train without paying
supplementary charge is liable to pay a penalty of Rs. 50/- in addition to
the supplementary charge. However, passenger holding through ticket
duly fulfilling distance restriction and boarding a superfast train at an
intermediate station as per the ticket, is required to pay only the
supplementary charge.

INDICATION OF BERTH/SEAT NUMBERS :- Passengers with confirmed

reservation will be allotted berths at the time of booking and the coach and berth
numbers are indicated on the ticket itself, except in case of first class ACC and
first class coaches. The compartment/cabin/coupe numbers for first ACC and first
class are allotted at the time of chart preparation.

RESERVATION AGAINST CANCELLATION (R.A.C.) :- The passengers

whose names figure under R.A.C., are provided reserved sitting accommodation
initially and are likely to get berths becoming vacant due to last minutes
cancellation of reservation of passengers not turning up in time before the
departure of the train,.

WHEN RESERVATION WORK CEASES :- The requests for reservation at the

reservation counters are accepted up to 4 hours before the scheduled departure
of the train, after which, the reservation will be done at the current counters at
the stations up to one hour before the scheduled departure of the train and
thereafter by the Ticket Collector/Conductor on the platform, if vacant
berths/seats are available.

RESERVATION FROM INTERMEDIATE STATIONS :- (a) Requisition for

reservation of berths in all classes from intermediate stations not having
computerised reservation facility are entertained on purchase of journey tickets
only. Such requisition should be given to the Station Master of the Intermediate
station 72 hours before the scheduled departure of the train from the station.
Such application shall be sent to the nearest computerised reservation office at
the earliest.

CANCELLATION OF RESERVATION DUE TO LATE ARRIVAL OF

PASSENGER :- If a passenger, for whom a berth or seat has been reserved,
does not turn up up to 10 minutes before the scheduled departure of the train,
the Railway Administration may cancel the accommodation reserved for him and
allot it to the passenger on the RAC list/Waiting list accordingly on priority.

CHANGE OF BOARDING POINT :- If a passenger desires to occupy reserved

accommodation from any station enroute, he would be permitted to entrain at
any intermediate station he chooses irrespective of the distance from the starting
station subject to the following conditions :-

i. A specific request must be made in writing at the station from where the
ticket is purchased and reservation made atleast 24 hours before the
scheduled departure of the train from the starting station.
ii. The Railway Administration reserves the right to use such accommodation
from the originating station up to the station at which the passenger is due
to entrain.
iii. No refund will be permissible for the portion of journey not performed by
the passenger.
The Railways permit refund on cancellation of untravelled and partially travelled
journey tickets, after deduction of cancellation charges. You can claim refund on
unreserved, reserved, waitlisted and RAC tickets. However you must remember,
that your ticket should be surrendered within a prescribed time

Frame vis-à-vis the scheduled/actual departure time of the train. Depending on

these time frames a percentage of the fare will be deducted as cancellation
charge. These are spelt out in greater detail in the following table.

Time limit for Cancellation of Cancellation charge per

Nature of Ticket
Ticket Passenger

Untravelled Unreserved Within 3 hrs after the actual

Rs.10/-
Tickets departure of the train
Unreserved Tickets valid Within 3 hrs after the departure of
for the day the last train of issue the day for Rs.10/-
your destination
Untravelled Reserved More than one day in advance of Rs.50/- - AC I
Tickets the scheduled departure of the Class,Executive Class
train (excluding the date of
journey) Rs.30/- - AC 2 Tier &3 Tier
class,AC Chair Car,First Class

Untravelled Reserved
Tickets
Untravelled Reserved
Tickets
Untravelled
Waitlisted/RAC Tickets
Untravelled Reserved
Tickets not confirmed for a
part of the Journey
Partially - used Reserved
tickets
Rs.20/- - Sleeper
ClassRs.10/- - Second Class
One day in advance (excluding the
date of journey) and upto 4 hours
25% of the Fare Paid
before the scheduled departure of
the train
Within 4 hours before the
50% of the fare paid*
scheduled departure of the train
and: -
After actual
For a distance of
Dep. of train
Upto 3 hours upto 200 KM * (subject to the minimum
cancellation charges specified
Upto 6 hours 201-500 KM
in the shaded section above)
Upto 12 hours over 500 KM
After actual Dep.
For a distance of
of train
Upto 3 hours upto 200 KM Rs.10/-
Upto 6 hours 201-500 KM
Upto 12 hours over 500 KM
Time limit as applicable for
Reserved tickets and RAC/WL
a) Cancellation charges will
tickets as mentioned above
depend on time of
according to the reservation status
cancellation and distance as
of first lap of journey: -
applicable to reserved tickets
for entire journey.
a) If first lap of journey is
confirmed
b) Rs. 10/- will be levied for
entire journey.
b) If first lap of journey is in
RAC/WL
Within 24 hrs after the arrival of 50% of the fare for the
the train where you terminate your untravelled portion of the
journey* journey, after retaining fare

Nature of Ticket
Ticket
Partially - used
Unreserved tickets
Partially-used Reserved
Tickets for Rajdhani/
Shatabdi Trains
* (Ordinary/Mail/Express)
PLEASE NOTE:
* Do not count the day of
journey, while calculating
the time frame for
surrendering tickets prior to
and after departure of the
train.
* Cancellation charges are
calculated on the fare,
which includes
supplementary charge and
reservation fee.
Note: a) Fare includes basic fare, supplementary charge, superfast charges and
reservation fee.
b) For the purpose of counting days in advance, the day of journey is not to be
included.
c) On surrender of "RAC" tickets, only clerkage will be levied, if no confirmation is
made upto final display/preparation of chart. If a berth is allotted at the time of
surrender of RAC ticket for cancellation, charges towards cancellation as shown
above will be levied.
Time limit for Cancellation of
Within 24 hrs after the arrival of
the train where you terminate your
journey*
*Refunds will not be given at the
intermediate station where you
terminate your journey. You will
need to obtain a Ticket Deposit
Receipt and apply for Refunds.
--
Cancellation charge per
Passenger
for the travelled portion
subject to a minimum fare for
100 KMs*
10% of the fare for the
untravelled portion of the
journey, after retaining fare
for the travelled portion,
subject to a minimum fare for
100 KMs*
No refund, since break of
journey is not allowed by
these trains.
For night trains departing
between 21.00 hours and
6.00 hours (actual Dep.),
refund shall be granted at the
station, either within the time
limit specified above or within
four hours of the opening of
the Reservation Offices,
whichever is later.
* Night refund counters for
computerised tickets are
available at select stations.
These counters work upto
23.00 hours where
passengers can obtain refunds
on current day untravelled
tickets within the stipulated
time. At other computerised
Reservation Offices, which
close at 20.00 hrs.,
passengers can obtain refund
on current day untravelled
tickets at the Station Booking
Offices within the stipulated
time.
Reason for Procedure for Time Limit for
Amount Payable to You
Claiming Refund Refund Claiming Refund
Failure of AC Produce a certificate Within 20 hrs of the AC I Class - Difference
from the Travelling train’s arrival at the between AC I class and First
Ticket Examiner destination station Class fare Mail/Exp.) for the
along with your distance AC was not working.
journey ticket
Executive Class -
Difference between
Executive Class fare and First
Class fare Mail/Exp.) for the
distance AC was not working.

AC 2 tier/3 tier Sleeper -

Difference between these
classes and Sleeper class
fare (Mail/Exp.) for the
distance AC was not working.

AC Chair Car - Difference

between this and Second
Class fare (Mail/Exp.) for the
distance AC was not working.

Travelling in lower Produce a certificate Within 20 hrs of the Difference of fare between
class for want of from the Travelling train’s arrival at the the fare paid and fare for the
accommodation Ticket Examiner destination Station class travelled.
along with your
journey ticket

Late running of Surrender your ticket After Full fare without any
trains by more than at journey actual For a deduction.
3 hours commencing station Dep. of distance of
train
Upto 3 upto 200
hours KM
Upto 6 201-500
hours KM
Upto 12 over 500
hours KM
Inability of Surrender your ticket Within 3 hours after Full fare without any
Railways to provide at journey the actual departure deduction.
accommodation to commencing station of the train
reserved
passengers
Change in train Surrender your ticket After the actual Full fare less clerkage charge
timings to earlier at journey departure of the train of Rs.10/-per passenger.
hours other than as commencing station and within 3 hours of
specified in the the old departure
Time Table time. Available for 7
days only from the
date of change of
train timings,
including the day of
change
Reason for Procedure for Time Limit for
Amount Payable to You
Claiming Refund Refund Claiming Refund
Missing the Surrender your ticket Within 3 hours of the Full fare for untravelled
connection for at the junction actual arrival of the portion after retaining fare
onward journey station train which has been for the traveled portion
due to late running delayed
of train
Dislocation of the surrender your ticket Refund will be a) Full fare paid for the entire
train service granted at the station booked journey. Full
enroute: a) where journey is fare
Inability of terminated
Railways to make
b) Full fare for untravelled
alternate
portion after retaining fare
arrangements.
for the traveled
b) Passenger not
portion c) Full fare for
willing to make use
untravelled portion after
of alternate
retaining fare for the
arrangements
traveled portion
made. c)Due to
bandh, Rail roko
etc
Cancellation of Surrender your ticket Within 3 days from Full fare paid for the entire
trains due to the actual departure booked journey.
accidents, braches of the train
or floods.
Death/injury to a Submission of ticket Within 3 days from Full fare paid for the entire
passenger in a by passenger's the actual departure booked journey.
Railway accident relatives of the train

REFUND OF COMBINED TICKETS

a) You may have reserved tickets where some passengers are waitlisted and
others confirmed. If such tickets are cancelled within 4 hrs of the scheduled
departure of the train and upto 3 hrs after the actual departure of the train, full
refund will be given on confirmed passengers, as well as waitlisted passengers.
Only a nominal clerkage charge of Rs.10/- per passenger, will be deducted.

.b) If you know before the commencement of your journey that less number of
persons will be travelling on a combined ticket than originally booked, you can
claim refund for the passengers not travelling on that ticket. To get this refund,
you should surrender the original combined ticket at the station. You will then be
given the refund and a fresh Ticket for the remaining passengers who are
travelling.

c) If you could not claim refund before the commencement of your journey, you
should approach the Conductor/Travelling Ticket Examiner. After making
necessary endorsements on the ticket and the reservation chart, he will issue
printed certificate in the prescribed format which can be used to claim refunds for
the passengers who have not travelled. You should apply for refund to the
Sr.Divisional Commercial Manager.

Refund on Cancellation of Journey-Altered Tickets If you have either

advanced or postponed your journey, upgraded from a lower class to higher class
or changed to another train and subsequently cancelled your tickets, refund will
be granted after retaining two sets of cancellation charges. These will be
calculated by:
i) Treating the journey alteration as a fresh cancellation.
ii) Treating the altered reservation as a fresh reservation.
Refund on Tickets Booked against Military Warrants
Military personnel who cancel tickets issued against Military concessional voucher
which is partly paid in cash and partly paid through the voucher given by the
Defence Authorities, will be refunded the cash portion only. The refund will be
granted after deduction of due cancellation charges, at the station itself. As
regards the voucher portion, necessary credit will be given to the Defence
Authorities.
In respect of tickets issued against Military warrant, fully
paid by the Defence Authorities, Military personnel should cancel the reservation
and surrender the tickets at the station and obtain a Ticket Deposit
Receipt/Surrender Certificate.
Refund on Tickets Purchased on Credit Card
Tickets purchased on Credit Cards can be cancelled and Credit slip obtained only
at such Railway stations where Credit Card Counters exist.
If you need to cancel your tickets at other stations, where such counters are not
available, please cancel your reservation and obtain a Ticket Deposit Receipt. You
can then apply to the Senior Divisional Commercial Manager of the respective
Division/Chief Commercial Manager(Refunds) of the Zone to which the Ticket
Deposit Receipt – issuing station belongs within 90 days from the date of
commencement of journey.

Refund on Lost/Mutilated Tickets

No refund is permissible on lost tickets. Please inform the Reservation Office

immediately, about the loss of your ticket. This will prevent the fraudulent refund
of such tickets.
Refund on torn/mutilated tickets shall be admissible after the deduction of due
cancellation charges, provided that the authenticity of such a ticket can be
verified from it.

Issue of Duplicate Ticket in lieu of Lost/Mutilated Tickets

Charges for the issue of duplicate ticket before preparation of reservation chart
will be as under:
a) 25% of total fare in case of ticket for journey upto 500 km. 10% of total fare,
in case of ticket for journey more than 500 km. (subject to a minimum recovery
of 25% of the total charges for the reserved ticket of 500 km).
b) 25% of the total fare, irrespective of distance, for tickets of trains which have
separate all-inclusive fare structure on point-to-point basis, for e.g. Rajdhani,
Shatabdi Express.
c) The 10% or 25% of fare clloected for issuing duplicate before preparation of
reservation chart against LOST/MISPLACED Reserved /RAC tickects shall be
refundable from PRS Terminals at destination stations after completion of
Journey.

Charges for issue of duplicate ticket after preparation of reservation

chart will be as under:

a) 50% of total fare in the case of lost reserved tickets.

b) No duplicate ticket will be issued in case of lost RAC tickets.
c) 25% of total fare in case of mutilated, reserved/RAC tickets. You should apply
for refund to the Station Superintendent of the destination station or Divisional
Commercial Manager/Chief Commercial Manager (Refunds)
d) No duplicate ticket will be issued in case of lost/mutilated waitlisted tickets.
e) If a passenger who has paid excess charges in train
on account of his reserved or RAC ticket being misplaced torn or mutilated makes
an application to the Railway Administration for refund of the charges paid in
train, the Chief Commercial Manager (Refunds) of the original ticket issuing Zonal
Railway may after making necessary enquiry grant refund of total charge realised
in train after retaining the cancellation charge at 50% of a single journey ticket
for passenger provided that no one has taken refund earlier on the original ticket.

WHERE CAN YOU GET A REFUND?

A. You can get a refund across the counter

If you cancel your tickets within the prescribed time limits specified in the Refund
Rules, you can claim your refund across the counter, at the station itself.

If you hold a computerised ticket, for journey commencing/ terminating in any

Railway, you can collect your refund at any of its Computerised Reservation
Centres. However, refund in such cases will be granted only if the ticket
information can be verified.]
i) During the working hours of the Reservation Office and
ii) Before the preparation of the Reservation Chart for the relevant journey, from
the station where the tickets is valid
iii) In the event of cancellation of your computerised tickets, You will be given a
cancellation ticket which will contain details of the amount of refund and
cancellation charges.
B. You can get a refund from the Station Managers/Deputy Station
Superintendent (Commercial.)/Chief Reservation Supervisor.
If you wish to apply for a refund beyond the prescribed time limit, you can
approach the Station manager in-charge of the Station/Deputy Station
Superintendent (Commercial)/Chief Reservation Supervisor, to obtain spot
refund. For this,you will first need to satisfy the nominated officials, that your
ticket has not been used.
This facility is available only at certain nominated stations and is subject to the
discretionary powers of the officials nominated:

Refund granted at this level is subject to a deduction of 10% of the amount in

case of unreserved, waitlisted and RAC tickets and 50% of the amount in case of
reserved tickets.

C. You can get a Refund from the Sr.Divisional Commercial Manager

If, for any reason, you are unable to obtain refunds across the counter or from
the Station Managers, you have the option of applying for refund to the
Sr.Divisional Commercial Manager/Divisional Commercial Manager

A step-by-step guide to claiming such refund has been outlined below for your
convenience:

Step 1:
For totally unused tickets, obtain a Ticket Deposit Receipt from the Station
Manager of the nearest major station. This should be done within 30 days from
the date of scheduled travel.
For partially-used tickets, collect the Ticket Deposit Receipt from the Station
Manager of the station where you have terminated your journey. This should be
done within 24 hrs. of the arrival of the train at that station.
Step 2:
Check the station index on Page No. and ascertain the Division to which the
Ticket Deposit Receipt-issuing station belongs.

Step 3:
Apply to the Sr.Divisional Commercial Manager of the respective Division, within
90 days from the scheduled date of journey. No claim will be entertained beyond
this time limit.
Along with your application, enclose your Ticket Deposit Receipt. Please retain a
photostat copy of the ticket/TDR and any other documents enclosed. In your
interest, you are advised to send your refund application by courier or registered
post. There may be occasions, where you may have to seek a refund for a
journey outside the one Railway tarritory. In case you obtain a Ticket Deposit
Receipt (TDR) at a station outside concerned Railway, ascertain the Zone in which
such a station lies from the Station Manager.
Please apply for the refund to the Chief Commercial Manager (Refunds) of the
relevant zone.

Mode of Refund:
You are eligible for refund in any one of the following modes, under certain
conditions.
X Spot Refund
This is an across-the-counter refund done at any Booking Office/Reservation
Office of a station.
X Through a Station Pay Order to be exchanged at a station
You shall receive the refund through a Station Pay Order only if you reside within
the jurisdiction of concerned Railway. Refund issued on Pay Orders can be
encashed in person with a proof of identity, like driving license/passport/ration
card etc. You can also encash them through a representative, provided he is
given appropriate authorisation. The representative is also required to carry proof
of identity at the time of encashment.
X By Money Order or a crossed Cheque
If you reside outside the jurisdiction of concerned Railway, your refund will be
sent through Money Order/Crossed Cheque.

ADDRESSES OF CHIEF COMMERCIAL MANAGERS

(REFUND) OF ZONAL RAILWAYS
Chief Commercial
Manager Central
Railway New Chief Commercial
Chief Commercial Manager
Administrative Manager Northern
Eastern
Building Second Railway ,Second Floor
Railway 3
Floor New Delhi Station
Koilaghat Street
Mumbai CST - 400 Building New Delhi - 110
Kolkata - 700 001
001 001

Chief Commercial
Chief Commercial Manager South
Manager North Chief Commercial Manager Eastern Railway 14-
Eastern North East Frontier Rly. Strand Road Kolkata-
Railway Gorakhpur- Maligaon, Guwahati 700001
273 001.

Chief Commercial
Chief Commercial
Manager Western
Manager South
Railway Second
Central Chief Commercial Manager
Floor, Station Building,
Railway Rail Southern Railway
Church Gate, Mumbai -
Nilayam Chennai - 600 003
400 020
Secunderabad - 500
071
Chief Commercial
Chief Commercial
Manager East Coast
Manager North Chief Commercial Manager
Railway
Western East Central Railway
Bhubaneswar
Railway Hajipur
Jaipur
Chief Commercial
Chief Commercial
Manager North
Manager South Chief Commercial Manager
Central Railway
Western West Central Railway
Allahabad
Railway Jabalpur
Hubli
Chief Commercial
Manager South
East Central
Railway Bilaspur