Help Desk Ticket JUNE

Week Help Desk Tickets

1 86
2 104
3 103
4 85
TOTAL 378
Help Desk Tickets
Ticket Requestor RequestorSeniority ITOwner FiledAgainst TicketType Priority
1385 2000 2 - Regular 1 Software Request 3 - High
1386 436 1 - Junior 34 Systems Request 3 - High
1387 1571 1 - Junior 20 Access/Login Request 2 - Medium
1388 1622 2 - Regular 11 Systems Request 0 - Unassigned
1389 865 1 - Junior 7 Software Request 1 - Low
1390 1193 4 - Management 45 Hardware Request 3 - High
1391 718 2 - Regular 32 Systems Request 1 - Low
1392 610 2 - Regular 19 Systems Issue 0 - Unassigned
1393 941 2 - Regular 50 Access/Login Request 2 - Medium
1394 1973 2 - Regular 23 Systems Request 3 - High
1395 719 4 - Management 42 Systems Issue 3 - High
1396 1385 3 - Senior 12 Access/Login Request 3 - High
1397 1710 2 - Regular 27 Software Request 0 - Unassigned
1398 79 1 - Junior 10 Access/Login Request 0 - Unassigned
1399 1844 2 - Regular 16 Access/Login Request 2 - Medium
1400 783 1 - Junior 20 Access/Login Request 0 - Unassigned
1401 1606 4 - Management 11 Software Request 3 - High
1402 1131 4 - Management 35 Systems Request 3 - High
1403 772 3 - Senior 39 Systems Request 3 - High
1404 857 2 - Regular 38 Systems Request 2 - Medium
1405 515 3 - Senior 17 Access/Login Issue 3 - High
1406 1641 2 - Regular 44 Systems Request 1 - Low
1407 755 3 - Senior 5 Systems Request 3 - High
1408 1339 1 - Junior 39 Systems Issue 0 - Unassigned
1409 1341 2 - Regular 47 Software Request 3 - High
1410 248 2 - Regular 12 Access/Login Request 2 - Medium
1411 1875 3 - Senior 40 Hardware Request 3 - High
1412 1935 2 - Regular 6 Systems Request 2 - Medium
1413 1519 3 - Senior 38 Systems Request 3 - High
1414 1318 4 - Management 7 Hardware Issue 3 - High
1415 1497 1 - Junior 12 Hardware Request 0 - Unassigned
1416 110 1 - Junior 9 Systems Request 2 - Medium
1417 922 2 - Regular 31 Software Request 3 - High
1418 682 4 - Management 8 Access/Login Issue 3 - High
1419 675 1 - Junior 29 Hardware Request 1 - Low
1420 722 1 - Junior 30 Hardware Request 0 - Unassigned
1421 996 2 - Regular 48 Access/Login Request 0 - Unassigned
1422 164 2 - Regular 37 Hardware Request 3 - High
1423 1631 4 - Management 44 Software Request 0 - Unassigned
1424 149 2 - Regular 35 Systems Request 3 - High
1425 626 1 - Junior 31 Systems Request 1 - Low
1426 631 1 - Junior 25 Systems Request 0 - Unassigned
1427 17 2 - Regular 12 Software Request 0 - Unassigned
1428 1331 2 - Regular 10 Systems Request 2 - Medium
1429 263 3 - Senior 29 Systems Issue 2 - Medium
1430 987 1 - Junior 37 Systems Request 0 - Unassigned
1431 578 1 - Junior 31 Access/Login Request 1 - Low
1432 435 4 - Management 4 Software Request 0 - Unassigned
1433 185 2 - Regular 31 Systems Request 2 - Medium
1434 1008 1 - Junior 1 Software Request 0 - Unassigned
1435 1471 3 - Senior 24 Systems Request 3 - High
1436 1977 1 - Junior 14 Systems Request 0 - Unassigned
1437 1326 1 - Junior 35 Systems Issue 1 - Low
1438 248 2 - Regular 41 Software Issue 2 - Medium
1439 1475 2 - Regular 13 Software Request 2 - Medium
1440 272 2 - Regular 14 Systems Request 3 - High
1441 1807 2 - Regular 16 Hardware Issue 2 - Medium
1442 685 1 - Junior 36 Access/Login Request 0 - Unassigned
1443 884 3 - Senior 4 Hardware Request 3 - High
1444 4 4 - Management 49 Systems Request 3 - High
1445 1184 1 - Junior 13 Access/Login Request 0 - Unassigned
1446 1453 3 - Senior 15 Systems Request 2 - Medium
1447 553 3 - Senior 46 Access/Login Request 0 - Unassigned
1448 1599 2 - Regular 16 Systems Issue 1 - Low
1449 502 2 - Regular 6 Access/Login Issue 1 - Low
1450 185 2 - Regular 50 Systems Request 2 - Medium
1451 845 2 - Regular 37 Systems Issue 1 - Low
1452 446 1 - Junior 19 Systems Request 2 - Medium
1453 808 2 - Regular 30 Systems Request 2 - Medium
1454 596 4 - Management 9 Software Issue 0 - Unassigned
1455 246 4 - Management 42 Systems Request 3 - High
1456 506 2 - Regular 36 Systems Request 3 - High
1457 549 4 - Management 21 Systems Request 2 - Medium
1458 329 4 - Management 22 Systems Request 3 - High
1459 320 2 - Regular 42 Software Request 1 - Low
1460 599 2 - Regular 49 Hardware Request 1 - Low
1461 461 4 - Management 3 Software Issue 3 - High
1462 1208 4 - Management 30 Systems Issue 3 - High
1463 1067 3 - Senior 33 Access/Login Request 0 - Unassigned
1464 173 4 - Management 35 Systems Issue 3 - High
1465 1073 4 - Management 42 Access/Login Request 3 - High
1466 1334 3 - Senior 42 Access/Login Request 3 - High
1467 464 2 - Regular 10 Hardware Request 3 - High
1468 756 2 - Regular 47 Systems Request 2 - Medium
1469 412 4 - Management 9 Software Request 3 - High
1470 1951 2 - Regular 1 Systems Request 2 - Medium
 JUNE
DaysOpen Satisfaction Severity
14 1 - Unsatisfied 2 - Normal
7 0 - Unknown 2 - Normal
0 1 - Unsatisfied 2 - Normal
14 0 - Unknown 2 - Normal
7 0 - Unknown 2 - Normal
13 0 - Unknown 2 - Normal
17 0 - Unknown 2 - Normal
6 2 - Satisfied 4 - Critical
0 2 - Satisfied 2 - Normal
6 0 - Unknown 2 - Normal
5 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
6 2 - Satisfied 2 - Normal
1 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
5 1 - Unsatisfied 2 - Normal
11 2 - Satisfied 2 - Normal
19 3 - Highly satisfied 2 - Normal
6 2 - Satisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
13 3 - Highly satisfied 2 - Normal
10 0 - Unknown 3 - Major
6 0 - Unknown 2 - Normal
5 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
11 1 - Unsatisfied 2 - Normal
14 2 - Satisfied 2 - Normal
6 3 - Highly satisfied 2 - Normal
18 2 - Satisfied 2 - Normal
11 0 - Unknown 2 - Normal
7 3 - Highly satisfied 2 - Normal
6 0 - Unknown 2 - Normal
0 2 - Satisfied 2 - Normal
14 3 - Highly satisfied 2 - Normal
32 1 - Unsatisfied 2 - Normal
0 0 - Unknown 2 - Normal
33 2 - Satisfied 3 - Major
2 0 - Unknown 2 - Normal
6 3 - Highly satisfied 2 - Normal
5 2 - Satisfied 2 - Normal
24 0 - Unknown 2 - Normal
14 1 - Unsatisfied 2 - Normal
14 3 - Highly satisfied 2 - Normal
 2 1 - Unsatisfied 2 - Normal
20 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
12 0 - Unknown 2 - Normal
8 2 - Satisfied 2 - Normal
7 1 - Unsatisfied 2 - Normal
8 0 - Unknown 2 - Normal
25 0 - Unknown 2 - Normal
7 0 - Unknown 3 - Major
4 2 - Satisfied 2 - Normal
10 1 - Unsatisfied 2 - Normal
5 1 - Unsatisfied 2 - Normal
5 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
12 0 - Unknown 2 - Normal
13 3 - Highly satisfied 2 - Normal
2 1 - Unsatisfied 4 - Critical
5 0 - Unknown 2 - Normal
1 1 - Unsatisfied 2 - Normal
7 1 - Unsatisfied 2 - Normal
2 0 - Unknown 2 - Normal
17 1 - Unsatisfied 2 - Normal
5 3 - Highly satisfied 2 - Normal
13 2 - Satisfied 2 - Normal
18 0 - Unknown 2 - Normal
3 1 - Unsatisfied 2 - Normal
6 0 - Unknown 2 - Normal
5 0 - Unknown 2 - Normal
5 3 - Highly satisfied 2 - Normal
13 3 - Highly satisfied 2 - Normal
10 0 - Unknown 2 - Normal
29 0 - Unknown 2 - Normal
2 0 - Unknown 3 - Major
1 1 - Unsatisfied 2 - Normal
1 3 - Highly satisfied 2 - Normal
2 2 - Satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
1 0 - Unknown 2 - Normal
12 3 - Highly satisfied 2 - Normal
8 2 - Satisfied 2 - Normal
3 1 - Unsatisfied 2 - Normal
15 0 - Unknown 2 - Normal
Help Desk Tickets
Ticket Requestor RequestorSeniority ITOwner FiledAgainst TicketType Priority
1471 1629 3 - Senior 35 Systems Request 3 - High
1472 300 3 - Senior 41 Software Request 2 - Medium
1473 1757 1 - Junior 41 Software Request 1 - Low
1474 1398 4 - Management 21 Hardware Request 0 - Unassigned
1475 281 2 - Regular 8 Systems Request 2 - Medium
1476 1349 3 - Senior 48 Software Request 0 - Unassigned
1477 801 4 - Management 15 Hardware Request 3 - High
1478 1983 1 - Junior 9 Systems Request 3 - High
1479 1264 1 - Junior 1 Systems Request 1 - Low
1480 1304 2 - Regular 20 Systems Request 0 - Unassigned
1481 540 2 - Regular 48 Access/Login Request 3 - High
1482 1871 4 - Management 42 Hardware Request 3 - High
1483 473 4 - Management 30 Access/Login Request 3 - High
1484 859 3 - Senior 21 Systems Issue 0 - Unassigned
1485 1328 4 - Management 42 Software Issue 3 - High
1486 360 1 - Junior 8 Access/Login Request 2 - Medium
1487 1208 4 - Management 20 Systems Request 3 - High
1488 1771 3 - Senior 32 Software Request 2 - Medium
1489 1720 3 - Senior 50 Access/Login Issue 3 - High
1490 1850 2 - Regular 6 Hardware Request 2 - Medium
1491 858 4 - Management 4 Hardware Request 3 - High
1492 1660 3 - Senior 35 Hardware Request 3 - High
1493 356 2 - Regular 33 Systems Request 2 - Medium
1494 754 2 - Regular 39 Access/Login Request 3 - High
1495 941 2 - Regular 1 Software Request 0 - Unassigned
1496 429 4 - Management 32 Software Request 2 - Medium
1497 265 2 - Regular 32 Hardware Request 0 - Unassigned
1498 1297 4 - Management 19 Software Request 3 - High
1499 1218 4 - Management 10 Software Issue 0 - Unassigned
1500 1094 1 - Junior 12 Systems Request 1 - Low
1501 536 2 - Regular 48 Software Request 3 - High
1502 18 1 - Junior 13 Systems Request 2 - Medium
1503 1020 1 - Junior 9 Software Request 1 - Low
1504 673 4 - Management 1 Systems Request 3 - High
1505 1339 1 - Junior 39 Systems Request 0 - Unassigned
1506 420 3 - Senior 38 Software Request 0 - Unassigned
1507 1887 4 - Management 6 Systems Request 3 - High
1508 1836 4 - Management 33 Access/Login Request 3 - High
1509 1645 2 - Regular 1 Access/Login Request 0 - Unassigned
1510 694 2 - Regular 47 Systems Request 1 - Low
1511 244 1 - Junior 20 Systems Request 3 - High
1512 773 2 - Regular 23 Software Request 0 - Unassigned
1513 371 2 - Regular 39 Hardware Request 3 - High
1514 112 3 - Senior 44 Systems Request 3 - High
1515 1445 2 - Regular 43 Access/Login Request 3 - High
1516 814 3 - Senior 39 Access/Login Request 3 - High
1517 717 2 - Regular 49 Software Request 0 - Unassigned
1518 880 2 - Regular 25 Access/Login Request 2 - Medium
1519 779 1 - Junior 46 Software Request 0 - Unassigned
1520 581 4 - Management 24 Systems Request 0 - Unassigned
1521 1102 1 - Junior 31 Systems Request 2 - Medium
1522 695 3 - Senior 16 Software Request 3 - High
1523 1974 2 - Regular 21 Systems Request 1 - Low
1524 1758 2 - Regular 8 Systems Request 3 - High
1525 219 4 - Management 29 Access/Login Request 0 - Unassigned
1526 580 3 - Senior 45 Systems Request 3 - High
1527 522 2 - Regular 48 Systems Request 0 - Unassigned
1528 221 3 - Senior 24 Access/Login Request 3 - High
1529 1003 4 - Management 6 Software Issue 3 - High
1530 193 2 - Regular 23 Systems Issue 2 - Medium
1531 1928 3 - Senior 12 Access/Login Request 3 - High
1532 884 3 - Senior 37 Software Issue 0 - Unassigned
1533 70 1 - Junior 31 Access/Login Request 1 - Low
1534 124 3 - Senior 24 Access/Login Issue 0 - Unassigned
1535 900 4 - Management 41 Hardware Issue 3 - High
1536 1779 2 - Regular 7 Access/Login Request 3 - High
1537 1257 4 - Management 50 Software Issue 0 - Unassigned
1538 1497 1 - Junior 17 Systems Request 3 - High
1539 1149 2 - Regular 29 Hardware Request 0 - Unassigned
1540 122 3 - Senior 6 Systems Request 3 - High
1541 1945 2 - Regular 32 Systems Request 2 - Medium
1542 887 2 - Regular 6 Systems Issue 0 - Unassigned
1543 934 1 - Junior 8 Hardware Request 0 - Unassigned
1544 1084 3 - Senior 44 Software Issue 2 - Medium
1545 265 2 - Regular 27 Hardware Request 0 - Unassigned
1546 85 2 - Regular 11 Systems Request 0 - Unassigned
1547 1078 1 - Junior 43 Access/Login Request 2 - Medium
1548 83 1 - Junior 31 Hardware Request 2 - Medium
1549 254 1 - Junior 23 Software Request 2 - Medium
1550 487 1 - Junior 30 Systems Issue 0 - Unassigned
1551 56 1 - Junior 5 Software Request 1 - Low
1552 87 4 - Management 18 Access/Login Request 0 - Unassigned
1553 1282 1 - Junior 43 Hardware Request 2 - Medium
1554 1742 3 - Senior 32 Systems Issue 0 - Unassigned
1555 804 2 - Regular 47 Systems Request 1 - Low
1556 1586 2 - Regular 39 Hardware Request 1 - Low
1557 234 4 - Management 19 Software Request 3 - High
1558 924 2 - Regular 41 Systems Request 1 - Low
1559 1992 2 - Regular 33 Software Request 0 - Unassigned
1560 1272 3 - Senior 13 Systems Issue 0 - Unassigned
1561 237 1 - Junior 39 Software Request 0 - Unassigned
1562 1721 1 - Junior 19 Access/Login Request 2 - Medium
1563 234 4 - Management 45 Systems Request 0 - Unassigned
1564 798 4 - Management 48 Systems Request 3 - High
1565 15 4 - Management 5 Access/Login Issue 0 - Unassigned
1566 1038 2 - Regular 33 Access/Login Request 0 - Unassigned
1567 1565 2 - Regular 30 Systems Request 1 - Low
1568 97 2 - Regular 30 Systems Request 0 - Unassigned
1569 1553 1 - Junior 19 Access/Login Request 0 - Unassigned
1570 801 4 - Management 30 Software Request 0 - Unassigned
1571 1563 2 - Regular 9 Systems Request 0 - Unassigned
1572 1234 3 - Senior 22 Systems Request 3 - High
1573 766 3 - Senior 38 Access/Login Request 3 - High
1574 1551 3 - Senior 33 Access/Login Request 2 - Medium
 JUNE
DaysOpen Satisfaction Severity
8 3 - Highly satisfied 2 - Normal
3 0 - Unknown 2 - Normal
5 0 - Unknown 2 - Normal
10 3 - Highly satisfied 2 - Normal
5 1 - Unsatisfied 2 - Normal
4 1 - Unsatisfied 2 - Normal
10 3 - Highly satisfied 2 - Normal
6 0 - Unknown 2 - Normal
25 1 - Unsatisfied 2 - Normal
8 0 - Unknown 2 - Normal
0 2 - Satisfied 2 - Normal
12 3 - Highly satisfied 2 - Normal
0 0 - Unknown 2 - Normal
1 3 - Highly satisfied 2 - Normal
1 2 - Satisfied 2 - Normal
0 0 - Unknown 2 - Normal
5 0 - Unknown 2 - Normal
7 1 - Unsatisfied 2 - Normal
1 1 - Unsatisfied 2 - Normal
27 0 - Unknown 2 - Normal
13 0 - Unknown 2 - Normal
12 1 - Unsatisfied 2 - Normal
9 3 - Highly satisfied 2 - Normal
0 0 - Unknown 2 - Normal
11 3 - Highly satisfied 2 - Normal
7 1 - Unsatisfied 2 - Normal
12 0 - Unknown 2 - Normal
5 3 - Highly satisfied 2 - Normal
1 3 - Highly satisfied 2 - Normal
9 3 - Highly satisfied 2 - Normal
3 0 - Unknown 2 - Normal
14 1 - Unsatisfied 2 - Normal
6 1 - Unsatisfied 2 - Normal
15 3 - Highly satisfied 2 - Normal
22 0 - Unknown 2 - Normal
11 3 - Highly satisfied 2 - Normal
17 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
1 2 - Satisfied 2 - Normal
9 3 - Highly satisfied 3 - Major
5 2 - Satisfied 2 - Normal
8 3 - Highly satisfied 2 - Normal
35 1 - Unsatisfied 2 - Normal
5 1 - Unsatisfied 2 - Normal
 0 3 - Highly satisfied 2 - Normal
2 0 - Unknown 2 - Normal
9 3 - Highly satisfied 2 - Normal
2 1 - Unsatisfied 2 - Normal
18 0 - Unknown 2 - Normal
5 3 - Highly satisfied 2 - Normal
8 0 - Unknown 2 - Normal
3 3 - Highly satisfied 2 - Normal
7 0 - Unknown 2 - Normal
5 2 - Satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
6 3 - Highly satisfied 2 - Normal
5 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
8 1 - Unsatisfied 2 - Normal
1 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
0 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
5 1 - Unsatisfied 2 - Normal
0 0 - Unknown 2 - Normal
8 1 - Unsatisfied 2 - Normal
9 3 - Highly satisfied 2 - Normal
20 2 - Satisfied 3 - Major
19 1 - Unsatisfied 2 - Normal
12 3 - Highly satisfied 2 - Normal
2 1 - Unsatisfied 2 - Normal
11 3 - Highly satisfied 2 - Normal
2 3 - Highly satisfied 1 - Minor
11 0 - Unknown 2 - Normal
5 1 - Unsatisfied 2 - Normal
0 0 - Unknown 2 - Normal
13 0 - Unknown 2 - Normal
14 1 - Unsatisfied 2 - Normal
5 2 - Satisfied 2 - Normal
12 0 - Unknown 4 - Critical
0 0 - Unknown 3 - Major
10 3 - Highly satisfied 2 - Normal
3 0 - Unknown 2 - Normal
7 0 - Unknown 2 - Normal
29 3 - Highly satisfied 2 - Normal
24 0 - Unknown 3 - Major
13 3 - Highly satisfied 2 - Normal
11 3 - Highly satisfied 2 - Normal
14 2 - Satisfied 2 - Normal
7 1 - Unsatisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
 7 0 - Unknown 2 - Normal
7 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
0 2 - Satisfied 3 - Major
18 2 - Satisfied 2 - Normal
10 3 - Highly satisfied 2 - Normal
0 2 - Satisfied 2 - Normal
2 0 - Unknown 2 - Normal
20 2 - Satisfied 2 - Normal
19 2 - Satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
Help Desk Tickets
Ticket Requestor RequestorSeniority ITOwner FiledAgainst TicketType Priority
1575 40 4 - Management 6 Hardware Request 3 - High
1576 985 2 - Regular 7 Software Issue 2 - Medium
1577 942 2 - Regular 4 Access/Login Request 1 - Low
1578 1855 4 - Management 48 Software Issue 0 - Unassigned
1579 1297 4 - Management 45 Systems Request 0 - Unassigned
1580 328 2 - Regular 20 Software Request 3 - High
1581 901 4 - Management 45 Systems Request 3 - High
1582 1302 1 - Junior 50 Systems Request 1 - Low
1583 1081 2 - Regular 13 Access/Login Request 0 - Unassigned
1584 1214 4 - Management 37 Hardware Request 3 - High
1585 1876 4 - Management 36 Access/Login Request 1 - Low
1586 465 4 - Management 4 Software Request 3 - High
1587 1453 3 - Senior 28 Systems Request 0 - Unassigned
1588 631 1 - Junior 38 Systems Request 2 - Medium
1589 730 2 - Regular 2 Systems Request 3 - High
1590 1265 4 - Management 44 Systems Issue 3 - High
1591 1753 1 - Junior 36 Access/Login Request 0 - Unassigned
1592 243 2 - Regular 29 Software Request 0 - Unassigned
1593 1083 1 - Junior 17 Systems Request 1 - Low
1594 475 2 - Regular 30 Systems Request 0 - Unassigned
1595 1974 2 - Regular 14 Systems Request 3 - High
1596 217 2 - Regular 32 Access/Login Issue 3 - High
1597 1944 2 - Regular 42 Software Request 2 - Medium
1598 679 2 - Regular 45 Systems Request 3 - High
1599 1542 4 - Management 8 Access/Login Request 0 - Unassigned
1600 348 1 - Junior 30 Software Request 1 - Low
1601 895 3 - Senior 33 Systems Issue 1 - Low
1602 1058 4 - Management 38 Systems Issue 0 - Unassigned
1603 1535 2 - Regular 40 Systems Issue 3 - High
1604 1067 3 - Senior 45 Hardware Request 3 - High
1605 454 4 - Management 49 Systems Request 3 - High
1606 1094 1 - Junior 39 Access/Login Request 1 - Low
1607 1228 4 - Management 33 Hardware Issue 0 - Unassigned
1608 1291 1 - Junior 35 Systems Request 0 - Unassigned
1609 1718 4 - Management 32 Access/Login Request 3 - High
1610 1938 2 - Regular 10 Hardware Issue 1 - Low
1611 188 2 - Regular 31 Systems Issue 1 - Low
1612 1021 2 - Regular 32 Access/Login Request 2 - Medium
1613 995 4 - Management 32 Software Request 3 - High
1614 1626 2 - Regular 38 Access/Login Request 1 - Low
1615 1152 4 - Management 20 Access/Login Request 0 - Unassigned
1616 1280 4 - Management 28 Software Request 3 - High
1617 1401 2 - Regular 32 Hardware Request 3 - High
1618 477 3 - Senior 44 Systems Request 0 - Unassigned
1619 544 2 - Regular 31 Access/Login Issue 0 - Unassigned
1620 1093 2 - Regular 42 Hardware Request 1 - Low
1621 914 1 - Junior 17 Access/Login Request 1 - Low
1622 1867 3 - Senior 44 Hardware Request 2 - Medium
1623 1152 4 - Management 10 Systems Request 3 - High
1624 1988 1 - Junior 21 Software Issue 1 - Low
1625 124 3 - Senior 18 Systems Request 3 - High
1626 1342 3 - Senior 16 Access/Login Issue 3 - High
1627 1441 3 - Senior 4 Systems Request 0 - Unassigned
1628 1781 4 - Management 37 Software Request 3 - High
1629 1883 2 - Regular 27 Software Request 2 - Medium
1630 1058 4 - Management 43 Systems Request 2 - Medium
1631 1622 2 - Regular 6 Hardware Request 2 - Medium
1632 1090 4 - Management 4 Software Request 0 - Unassigned
1633 363 3 - Senior 41 Hardware Request 0 - Unassigned
1634 1952 1 - Junior 20 Systems Request 0 - Unassigned
1635 425 2 - Regular 45 Software Request 0 - Unassigned
1636 621 3 - Senior 45 Access/Login Request 2 - Medium
1637 1008 1 - Junior 35 Access/Login Request 0 - Unassigned
1638 116 2 - Regular 43 Access/Login Request 0 - Unassigned
1639 1925 2 - Regular 35 Software Request 3 - High
1640 466 3 - Senior 25 Systems Request 2 - Medium
1641 985 2 - Regular 2 Access/Login Request 3 - High
1642 460 2 - Regular 26 Systems Request 1 - Low
1643 878 2 - Regular 49 Software Issue 2 - Medium
1644 810 3 - Senior 25 Software Request 3 - High
1645 795 2 - Regular 2 Access/Login Request 3 - High
1646 1130 2 - Regular 6 Access/Login Request 1 - Low
1647 14 4 - Management 47 Systems Request 0 - Unassigned
1648 1127 2 - Regular 46 Systems Request 3 - High
1649 1997 2 - Regular 28 Software Request 2 - Medium
1650 704 2 - Regular 5 Systems Request 1 - Low
1651 653 1 - Junior 1 Access/Login Request 1 - Low
1652 1409 3 - Senior 1 Access/Login Request 3 - High
1653 236 2 - Regular 48 Systems Request 0 - Unassigned
1654 1415 2 - Regular 48 Access/Login Request 1 - Low
1655 368 1 - Junior 5 Access/Login Issue 1 - Low
1656 903 3 - Senior 5 Access/Login Request 3 - High
1657 130 2 - Regular 29 Access/Login Issue 0 - Unassigned
1658 1027 1 - Junior 10 Systems Request 0 - Unassigned
1659 1773 2 - Regular 38 Hardware Request 0 - Unassigned
1660 1698 4 - Management 18 Software Request 0 - Unassigned
1661 1839 3 - Senior 2 Access/Login Request 2 - Medium
1662 573 2 - Regular 7 Access/Login Request 3 - High
1663 1761 2 - Regular 14 Hardware Request 3 - High
1664 1907 4 - Management 45 Access/Login Request 0 - Unassigned
1665 729 2 - Regular 42 Systems Request 3 - High
1666 1953 2 - Regular 5 Systems Issue 2 - Medium
1667 821 1 - Junior 8 Systems Issue 2 - Medium
1669 627 1 - Junior 6 Access/Login Request 1 - Low
1670 1222 2 - Regular 41 Systems Request 3 - High
1671 953 2 - Regular 7 Systems Request 0 - Unassigned
1672 1739 2 - Regular 6 Systems Request 3 - High
1673 1930 2 - Regular 25 Software Request 0 - Unassigned
1674 1322 2 - Regular 50 Access/Login Issue 1 - Low
1675 786 3 - Senior 18 Systems Issue 0 - Unassigned
1676 1228 4 - Management 7 Access/Login Request 3 - High
1677 667 2 - Regular 5 Access/Login Issue 0 - Unassigned
1678 1514 3 - Senior 47 Systems Request 2 - Medium
 JUNE
DaysOpen Satisfaction Severity
26 1 - Unsatisfied 2 - Normal
8 1 - Unsatisfied 2 - Normal
0 2 - Satisfied 2 - Normal
1 0 - Unknown 2 - Normal
6 3 - Highly satisfied 2 - Normal
4 3 - Highly satisfied 2 - Normal
6 2 - Satisfied 2 - Normal
22 1 - Unsatisfied 2 - Normal
1 0 - Unknown 2 - Normal
30 3 - Highly satisfied 3 - Major
0 3 - Highly satisfied 2 - Normal
8 2 - Satisfied 2 - Normal
13 0 - Unknown 2 - Normal
8 0 - Unknown 2 - Normal
5 0 - Unknown 2 - Normal
2 2 - Satisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
2 0 - Unknown 2 - Normal
5 3 - Highly satisfied 2 - Normal
5 0 - Unknown 2 - Normal
5 1 - Unsatisfied 2 - Normal
0 0 - Unknown 2 - Normal
8 0 - Unknown 2 - Normal
7 3 - Highly satisfied 4 - Critical
0 3 - Highly satisfied 2 - Normal
7 0 - Unknown 2 - Normal
6 1 - Unsatisfied 2 - Normal
2 3 - Highly satisfied 2 - Normal
4 0 - Unknown 2 - Normal
11 0 - Unknown 2 - Normal
14 1 - Unsatisfied 2 - Normal
0 1 - Unsatisfied 1 - Minor
5 2 - Satisfied 2 - Normal
5 3 - Highly satisfied 2 - Normal
0 0 - Unknown 2 - Normal
5 3 - Highly satisfied 2 - Normal
2 0 - Unknown 1 - Minor
0 3 - Highly satisfied 2 - Normal
6 3 - Highly satisfied 2 - Normal
0 0 - Unknown 2 - Normal
1 0 - Unknown 4 - Critical
11 1 - Unsatisfied 2 - Normal
11 3 - Highly satisfied 2 - Normal
11 0 - Unknown 2 - Normal
 0 3 - Highly satisfied 2 - Normal
12 0 - Unknown 2 - Normal
0 3 - Highly satisfied 2 - Normal
11 3 - Highly satisfied 1 - Minor
5 2 - Satisfied 2 - Normal
5 3 - Highly satisfied 2 - Normal
5 0 - Unknown 2 - Normal
0 1 - Unsatisfied 2 - Normal
19 1 - Unsatisfied 2 - Normal
7 3 - Highly satisfied 2 - Normal
6 0 - Unknown 2 - Normal
10 3 - Highly satisfied 2 - Normal
30 1 - Unsatisfied 2 - Normal
6 0 - Unknown 2 - Normal
12 2 - Satisfied 2 - Normal
6 3 - Highly satisfied 2 - Normal
5 2 - Satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
0 2 - Satisfied 2 - Normal
7 2 - Satisfied 2 - Normal
17 0 - Unknown 2 - Normal
0 2 - Satisfied 2 - Normal
17 3 - Highly satisfied 3 - Major
9 0 - Unknown 1 - Minor
6 2 - Satisfied 2 - Normal
0 0 - Unknown 2 - Normal
0 1 - Unsatisfied 2 - Normal
5 2 - Satisfied 2 - Normal
13 1 - Unsatisfied 2 - Normal
13 0 - Unknown 2 - Normal
8 3 - Highly satisfied 2 - Normal
2 1 - Unsatisfied 2 - Normal
0 1 - Unsatisfied 1 - Minor
7 0 - Unknown 2 - Normal
1 3 - Highly satisfied 2 - Normal
1 2 - Satisfied 2 - Normal
0 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
7 0 - Unknown 2 - Normal
10 2 - Satisfied 2 - Normal
3 2 - Satisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
1 1 - Unsatisfied 3 - Major
30 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
7 1 - Unsatisfied 3 - Major
1 3 - Highly satisfied 2 - Normal
 3 3 - Highly satisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
5 0 - Unknown 3 - Major
19 1 - Unsatisfied 2 - Normal
17 1 - Unsatisfied 2 - Normal
8 0 - Unknown 2 - Normal
1 1 - Unsatisfied 2 - Normal
3 3 - Highly satisfied 2 - Normal
0 1 - Unsatisfied 1 - Minor
0 2 - Satisfied 2 - Normal
5 3 - Highly satisfied 2 - Normal
Help Desk Tickets
Ticket Requestor RequestorSeniority ITOwner FiledAgainst TicketType Priority
1679 723 2 - Regular 48 Access/Login Issue 3 - High
1680 1037 1 - Junior 29 Systems Request 1 - Low
1681 606 2 - Regular 25 Access/Login Issue 0 - Unassigned
1682 797 2 - Regular 41 Software Request 1 - Low
1683 1583 1 - Junior 24 Access/Login Request 2 - Medium
1684 1959 2 - Regular 41 Software Request 3 - High
1685 1087 3 - Senior 11 Access/Login Issue 3 - High
1686 625 1 - Junior 29 Systems Request 0 - Unassigned
1687 669 3 - Senior 18 Access/Login Issue 3 - High
1688 288 4 - Management 25 Access/Login Issue 3 - High
1689 1110 2 - Regular 28 Access/Login Request 3 - High
1690 268 1 - Junior 20 Hardware Request 3 - High
1691 383 2 - Regular 5 Systems Issue 2 - Medium
1692 1221 3 - Senior 48 Software Issue 2 - Medium
1693 1989 4 - Management 28 Systems Request 0 - Unassigned
1694 747 4 - Management 15 Access/Login Request 0 - Unassigned
1695 1318 4 - Management 38 Systems Issue 0 - Unassigned
1696 849 2 - Regular 1 Systems Request 2 - Medium
1697 211 1 - Junior 40 Systems Request 0 - Unassigned
1698 1807 2 - Regular 44 Software Request 2 - Medium
1699 771 1 - Junior 8 Systems Issue 1 - Low
1700 836 1 - Junior 29 Systems Issue 0 - Unassigned
1701 1111 4 - Management 32 Systems Request 3 - High
1702 1797 2 - Regular 34 Access/Login Request 0 - Unassigned
1703 922 2 - Regular 47 Software Request 1 - Low
1704 325 4 - Management 30 Systems Issue 0 - Unassigned
1705 1229 1 - Junior 36 Access/Login Request 1 - Low
1706 1157 4 - Management 21 Hardware Request 3 - High
1707 139 2 - Regular 2 Access/Login Request 0 - Unassigned
1708 1684 2 - Regular 4 Software Request 2 - Medium
1709 266 2 - Regular 50 Systems Request 0 - Unassigned
1710 1578 2 - Regular 30 Software Request 2 - Medium
1711 1586 2 - Regular 43 Systems Request 0 - Unassigned
1712 1714 3 - Senior 35 Access/Login Request 3 - High
1713 1635 4 - Management 13 Systems Request 3 - High
1714 10 2 - Regular 24 Systems Request 1 - Low
1715 1959 2 - Regular 5 Access/Login Request 3 - High
1716 1171 3 - Senior 10 Systems Issue 3 - High
1717 845 2 - Regular 28 Software Request 0 - Unassigned
1718 495 4 - Management 8 Access/Login Issue 3 - High
1719 526 4 - Management 39 Systems Issue 3 - High
1720 285 2 - Regular 37 Systems Issue 1 - Low
1721 378 3 - Senior 13 Software Request 0 - Unassigned
1722 222 1 - Junior 20 Software Issue 2 - Medium
1723 683 4 - Management 10 Hardware Request 3 - High
1724 1470 2 - Regular 29 Access/Login Request 1 - Low
1725 1768 2 - Regular 14 Systems Request 1 - Low
1726 1269 2 - Regular 5 Access/Login Issue 2 - Medium
1727 1661 4 - Management 9 Access/Login Request 0 - Unassigned
1728 1860 1 - Junior 8 Systems Issue 0 - Unassigned
1729 1458 1 - Junior 36 Hardware Request 0 - Unassigned
1730 982 3 - Senior 26 Systems Request 3 - High
1731 1953 2 - Regular 30 Systems Request 0 - Unassigned
1732 1063 1 - Junior 47 Systems Request 0 - Unassigned
1733 73 4 - Management 31 Systems Request 0 - Unassigned
1734 598 1 - Junior 19 Hardware Request 2 - Medium
1735 550 1 - Junior 32 Systems Request 1 - Low
1736 1030 3 - Senior 43 Access/Login Issue 0 - Unassigned
1737 863 1 - Junior 42 Access/Login Request 3 - High
1738 574 2 - Regular 31 Access/Login Request 1 - Low
1739 307 4 - Management 35 Systems Request 3 - High
1740 581 4 - Management 5 Access/Login Request 3 - High
1741 52 2 - Regular 12 Systems Request 3 - High
1742 299 2 - Regular 9 Systems Request 3 - High
1743 1051 4 - Management 23 Software Request 0 - Unassigned
1744 329 4 - Management 45 Access/Login Request 0 - Unassigned
1745 660 4 - Management 16 Systems Request 3 - High
1746 1732 2 - Regular 34 Systems Request 2 - Medium
1747 1042 1 - Junior 9 Access/Login Request 0 - Unassigned
1748 1951 2 - Regular 41 Hardware Request 2 - Medium
1749 954 1 - Junior 44 Access/Login Request 2 - Medium
1750 1690 4 - Management 27 Access/Login Request 3 - High
1751 1559 3 - Senior 27 Access/Login Issue 3 - High
1752 722 1 - Junior 3 Access/Login Request 1 - Low
1753 1999 2 - Regular 33 Systems Request 2 - Medium
1754 918 1 - Junior 3 Systems Request 3 - High
1755 410 2 - Regular 26 Access/Login Request 3 - High
1756 75 2 - Regular 20 Hardware Request 0 - Unassigned
1757 1283 2 - Regular 29 Software Request 1 - Low
1758 1518 2 - Regular 3 Systems Issue 0 - Unassigned
1759 99 2 - Regular 50 Software Request 0 - Unassigned
1760 1104 1 - Junior 36 Access/Login Request 1 - Low
1761 207 4 - Management 49 Software Request 3 - High
1762 1421 4 - Management 45 Hardware Request 0 - Unassigned
1763 916 4 - Management 49 Software Request 2 - Medium
 JUNE
DaysOpen Satisfaction Severity
0 2 - Satisfied 2 - Normal
8 3 - Highly satisfied 2 - Normal
1 2 - Satisfied 2 - Normal
15 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
10 0 - Unknown 3 - Major
0 0 - Unknown 2 - Normal
6 0 - Unknown 2 - Normal
1 0 - Unknown 2 - Normal
1 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
19 2 - Satisfied 2 - Normal
3 2 - Satisfied 2 - Normal
10 3 - Highly satisfied 2 - Normal
27 0 - Unknown 2 - Normal
0 2 - Satisfied 2 - Normal
6 1 - Unsatisfied 2 - Normal
17 0 - Unknown 2 - Normal
5 1 - Unsatisfied 2 - Normal
11 3 - Highly satisfied 2 - Normal
1 2 - Satisfied 2 - Normal
9 1 - Unsatisfied 3 - Major
7 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
5 3 - Highly satisfied 2 - Normal
4 1 - Unsatisfied 4 - Critical
0 1 - Unsatisfied 2 - Normal
11 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
6 0 - Unknown 2 - Normal
16 1 - Unsatisfied 2 - Normal
5 2 - Satisfied 2 - Normal
8 2 - Satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
18 1 - Unsatisfied 2 - Normal
8 0 - Unknown 2 - Normal
0 3 - Highly satisfied 2 - Normal
2 3 - Highly satisfied 2 - Normal
7 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
17 1 - Unsatisfied 2 - Normal
8 0 - Unknown 2 - Normal
10 1 - Unsatisfied 2 - Normal
2 3 - Highly satisfied 2 - Normal
12 0 - Unknown 2 - Normal
0 2 - Satisfied 2 - Normal
19 0 - Unknown 2 - Normal
0 1 - Unsatisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
5 3 - Highly satisfied 2 - Normal
34 0 - Unknown 2 - Normal
5 2 - Satisfied 2 - Normal
13 0 - Unknown 2 - Normal
5 0 - Unknown 4 - Critical
5 3 - Highly satisfied 2 - Normal
30 3 - Highly satisfied 2 - Normal
20 2 - Satisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
0 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
7 0 - Unknown 2 - Normal
0 3 - Highly satisfied 2 - Normal
5 3 - Highly satisfied 2 - Normal
6 0 - Unknown 2 - Normal
3 0 - Unknown 2 - Normal
0 0 - Unknown 2 - Normal
5 2 - Satisfied 2 - Normal
6 3 - Highly satisfied 2 - Normal
1 0 - Unknown 2 - Normal
35 3 - Highly satisfied 2 - Normal
1 0 - Unknown 2 - Normal
0 3 - Highly satisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
0 0 - Unknown 2 - Normal
16 1 - Unsatisfied 2 - Normal
19 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
14 1 - Unsatisfied 2 - Normal
4 2 - Satisfied 2 - Normal
3 2 - Satisfied 2 - Normal
6 1 - Unsatisfied 2 - Normal
0 3 - Highly satisfied 2 - Normal
4 3 - Highly satisfied 1 - Minor
11 3 - Highly satisfied 2 - Normal
6 3 - Highly satisfied 2 - Normal